MakeMyTrip India Complaints & Reviews

I want to delete ny account of mmt with the user name tiasha biswas, i have mailed you several times. Please tell your customer care to respond, i am too annoyed please do the needful, how much time should i wait for your reply?? I request you to keep an option of deletion in the website itself, otherwise it's problematic. My phone number concerning the account is [protected] and corresponding email i'd is same as that provided and registered in the website www.consumercomplaints.in with the user name shampa_burdwan. Please do the needful and not giving the deletion option is just like trapping a person who doesn't want to keep it anymore or facing issues with it.
I don't want my complaint to be posted publicly.

Name - maharshi daga
Hotel name - hotel emerald, daman
Pnr: [protected]

I booked a stay for 3 days at a hotel through make my trip paying entire booking amount in advance. Before 3 days of my travel, when i called at the hotel, i was informed the hotel management that the hotel was under renovation and they will not be able to provide me the premium category of room which i had booked. The hotelier also asked me to cancel the booking. However, to claim refund of the booking amount, i called to the make my trip helpline. I was asked to wait for 45 minutes. Then again i was asked to wait for 6 more hours and there is still no resolution yet. This is a highly disregarded and fraudulent approach from make my trip towards the customer. The hotelier himself admitted that the hotel is under renovation and he will not be able to provide us the category of room which we booked. Instead of taking the action against such careless approach of the hotel management, the customer is compelled to wait and request for his rightful refund repeatedly. Such instances taint the goodwill of a reputed brand like makemytrip and makes it less recommendatory. I have paid my entire booking amount in advance and the stay has not even started yet and hence, i seek refund of the entire booking amount. Kindly process the same as soon as possible because such a lethargic approach is a matter of sheer disappointment for loyal make my trip customers.

I booked a stay for 3 days at a hotel through make my trip paying entire booking amount in advance. Before 3 days of my travel, when i called at the hotel, i was informed the hotel management that the hotel was under renovation and they will not be able to provide me the premium category of room which i had booked. The hotelier also asked me to cancel the booking. However, to claim refund of the booking amount, i called to the make my trip helpline. I was asked to wait for 45 minutes. Then again i was asked to wait for 6 more hours and there is still no resolution yet. This is a highly disregarded and fraudulent approach from make my trip towards the customer. The hotelier himself admitted that the hotel is under renovation and he will not be able to provide us the category of room which we booked. Instead of taking the action against such careless approach of the hotel management, the customer is compelled to wait and request for his rightful refund repeatedly. Such instances taint the goodwill of a reputed brand like make my trip and makes it less recommendatory. I have paid my entire booking amount in advance and the stay has not even started yet and hence, i seek refund of the entire booking amount. Kindly process the same as soon as possible because such a lethargic approach is a matter of sheer disappointment for loyal make my trip customers.

I want to delete my account as I am facing severe issues with the same and the account doesn't even belong to me anymore. I have mailed make my trip support team but they didn't respond. My user name is Shampa_Burdwan and my email I'd is same as that mentioned in the consumerscomplaints account. My MMT user name is Tiasha Biswas and email I'd is same as that. So please help me by deletion of my account.

As per recent announcements made by ms nirmala sithraman (Hon finance minister) regarding gst rate cut for hotels having room rate above rs 1000/- applicable from 1st oct 2019. This is also applicable for bookings done in advance before 1st oct 2019 having check in dates after 1st oct 2019.
Make my trip is denying the fact and clarifications is required from make mytrip regarding the gst refunds for my advance bookings done

I booked train tickets from make my trip and on the day of the journey on my way to station, I checked if the train was in the correct time, but to my surprise mmt app said that the train was cancelled. I called the customer service and also was told that the train was cancelled due to rains. I contacted the customer care through chat anfd the same was confirmed thatbthe train is cancelled and I’ll be getting my refund in few days. Now after almost 2 months mmt say that the train was not cancelled and the refund is not possible. This is fraud committed against me by mmt. I have proof about the cancellation. I had to spend another 5k through mmt again to book bus tickets to travel back as my train was cancelled.

I tried booking a hotel "cennet - the boutique hotel" in allahabad through make my trip website with checkin date - 5 oct 2019 & checkout date - 6 oct 2019.

I selected room, filled details then proceeds for payment.
I choose net banking mode for payment, the amount rs. 2, 799.00 deducted from account and the website is showing a message;
"your transaction could not be processed!"

I get a comfirmatory email on my registered email id from bank saying;

Dear customer,

As requested, rs. 2, 799.00 has been debited from your account no. Xx8388 on 01-oct-19 through kotak mahindra payment gateway vide ref no. [protected].

Os WWW.MAKEMYTRIP.COM
[protected]
Chq/ref no.: kpg-[protected]

Kindly refund the same amount as soon as possible as i didn't get any confirmation of booking either by the hotel or by makemytrip.

Thank you

Hi, i have booked the dubai package through mmt but since i have made the payment they have given false communications with incorrect details and multiple people are sending mail regarding travel and nothing much updated over the phone call. I have written almost 25 mails to different people to correct the details or to give me update. Please help because i have to travel there on 4th oct and i dont know about the itinerary details.

I have checked the Hotel Country inn & suites by Radisson, Candolim Goa on make my trip dated on 27th September 2019.That time rate were sowing 4678 per night and total cost of three night is 19657 with tax. And next day 28th September 2019 when I booked the same room the price was increased I have paid the total cost 21100 for three night. After the booking I checked the same room in evening same day and next day 29th September 2019. Rate are decreased again with 4678 and total cost of three night 19657.I also attached the snap shot dated on 29th September and also shared the same day per required by YASH AGENT.I am sure you are tracking everything via Application, as per my experience I never to seen rate are dynamic in lower side its always dynamic in upper side.You have charged 1443 extra. Please refund the same.

I had booked for 3 nights in pondicherry with check in date 29sep and check out date 1octfor 2 adult and2 kids (Aged 10 and 4) while booking no information was available for requesting additional bed for kid aged 10year nothing was mentioned in invoice details and booking confirmation sent to me. When i reached hotel i was asked by hotel. Management to pay 1500 for extra bed per night. When i talked to support of make my trip they told that is i have to check they can't help anything.in voucher details available to hotel nothing of such is mentioned about charge for extra bed and now i have been to paid 1500 per night from hotel.
Even the mr mayank and vivek of mymaketrip agreed that they provide different details in vochuer sent to hotel and customer and i found even the charges are completely diff.
I seek justice in this regard
Thanks
Mallikarjuna
[protected]

I had booked one resort room through mmt booking id - nh[protected]
Though it was prepaid booking we did not get the room category which we had booked. Also had many issues with the hotel. So mmt committed me to refund my money in 24-48 hours, but its been week now, i have not got any response from them, i am continuously chatting, mailing, calling to customer care. I am getting only one response "your issue has been escalated, you will get revert in next 24 hours, you will get call from the person who committed about refund"
But from 24th september, today 30th september, i have not got any response from mmt support.
As per screenshot attached please find names with whom i have talked so far :

Shubra kumar paul - person who committed about refund.

Harshal
Sanjana
Yash
Pallavi - who said, you will get call from shubra
Pankaj
Jyotsna

I had booked a round trip flight on jet airways via mmt to rome from bangalore. Flight was due on 1st may but was cancelled at the behest of an mmt employee on 18th april 2019.

The booking id is nn[protected].

I was assured refund in 10 working days, which extended to 30 days then to 45 days. Then 60 days. Last time i called on 26th august, i was assured that most probably refund shall be processed in september.

It is september end now and it has been 5 months hence and i am still to receive any refund or any mail regarding the status of the refund. The chat option still shows that "refund information is unavailable."

The amount is huge and i cannot even plan anything else since my money is stuck up in a limbo. I am not even sure if i will ever get the money back.

I understand that airlines has totally gone kaput. But it will be wonderful if i have any details regarding the refund or if mmt can redirect me to someone or somewhere, where i can directly approach for refund.

The wait cannot continue.

Regards
Sharat karekaatt
045. [protected]@gmail.com

Dear all,

Greetings!

I would like to bring to your notice the most humiliating experience i had to endure during my return journey from bali.

I and my 3 friends had booked our flight tickets to bali via makemytrip. The e-ticket showed that our luggage was included as 7 kgs (Cabin luggage) and 15 kgs (Cargo luggage).
We faced no issue while our journey from mumbai to bali on 15th sept 2019 (Flights: od-216 bom-kul and od-306 kul-dps).
But during our return journey on 20th sept 2019, when we tried boarding the flight od-174 (Dps-kul) scheduled at 12:45 pm; the ground staff told us that our luggage wasn't included. They even refused to acknowledge the data on e-ticket saying that it was the booking agency's fault. There was no option available for us and nobody was ready to help us. They told that we had to pay extra money for the luggage that we had. According to the indian currency, the payable amount was rs. 23690. We didn't have that huge amount with us in any currency.
Finally, after crying and requesting to lengths, they let us board the flight and asked to make the payment once we reached mumbai airport. And as we got out of our flight od-215 (Kul-bom), a guy from malindo's ground staff was waiting with a paper in his hands with our names on it. It was so humiliating when people were staring at us as if we had committed some crime. We paid rs. 23690 via the sbi card and got a receipt. But the entire incident killed our happiness of vacation. We went through such mental pressure and humiliation that honestly, i would never ever want to travel via malindo or book my tickets through makemytrip ever again.

For the first time, we four girls had gone on such a faraway trip trusting the airline and makemytrip. Had we known that you treat your passengers this way, we would have rather chosen some local destination.

I don't know whose fault was there in this whole thing, but i just want my money back. Instead of rushing to the consumer court, i first would want you to respond and justify the whole incident. I still have all the soft copies and e-mails which prove that the luggage was shown included and we were charged incorrectly. I request you to look into this and help us.

Important details:
No of passengers: 04
Date of travel: 15th sept 2019 (Bom-kul-dps) (Flights: od-216 and od-306)
20th sept 2019 (Dps-kul-bom) (Flights: od-174 and od-215)
Pnr: mggjny
Booking id: nn[protected]

We were booked to travel from chicago to new delhi on 8th september by ba0294 and ba0143. Due to pilots strike, our date was advanced to 5th september. After a week long exchange of messages and numerous international call to your gurgaon office. We were therefore forced to spend 3 days at delhi, inconveniencing us and adding to our costs, because our onward bookings out of delhi were on 10th september, based on our original booking. Our booking reference nos. Were nn[protected] and nn[protected]. We filed our detailed complaints on 9th september, but are yet receive any response to our claim

I had done 2 flight bookings with 2 different booking ids on make my trip. When i received the tickets in email there was no information on cancellation charges. Also when i checked on mmt app few days later i could not check it on app either. Then on 12 sep 2019 i spoke to one of the agent on the mmt helpline number and after repeatedly confirming with him, he told me that the penalty will be around 7000 rs per ticket.

However when visa got rejected and i actually cancelled the tickets on 22 sep 2019, the penalty levied was around 13000 rs per ticket. After escalating the issue, i did receive verbal and email confirmation from hassaan siddique and mayur lohar from mumbai office that indeed there was error in communication from the first agent i spoke to. The penalty charges informed me then were of date change and not cancellation. This was a huge mistake from mmt agent. I asked them to listen to the phone conversation i had with him wherein you will be able to check that i repeatedly enquired with him that it is ticket cancellation.

Finally mayur ensured me that they would waive off mmt charges of 649 rs each ticket and give me vouchers of 2000 rs for both passengers. But i received only 1 voucher. I waited for another day and then wrote back to hassaan regarding this, to which i never recived any reply. And then they even resolved the ticket without confirming about the voucher.

This was a collosal error from make my trip team. How as a consumer am i supposed to believe in whatever they said. Was the first agent correct or the second person was correct. Without any information on ticket or the app i have no way of knowing it. And the resolution offered was also not followed through.

Following is the email response i had received :

Response by email (Hassaan siddique) (23/09/2019 08.49 pm)
Dear ms kulkarni,

Thank you for contacting makemytrip customer support for your booking id: nn[protected]

On your first conversation, agent mistakenly informed you the date change penalty which is 7015.

For compensation we are waiving off 649 which is mmt service charge for both the passenger & we are providing 2000 ftv for both the passenger.

We apologize for whatever the information provided by our associate.

My name is shireesha mekarthi and i have booked a flight ticket from hyderabad to halifax (Canada) for the day of september 13th. Usually make my trip displays whether the transit visa is required or not. For my flight itinerary they have confirmed me that there is no need of transit visa. To my surprise air india has asked the transit visa at hyderabad airport and does not allowed me to board the flight. Just because of make my trip and the wrong guidance they gave to me, my 57000 bucks got wasted. The next moment i have called to their customer care and the way they responded is disgusting. Every time i call to them different people answered and everyone has responded differently. One person will say that i will get the refund, another will say that they will come back to me after 2 days and some other will say that i will get refund for both tickets i. E, the one that was cancelled and for the new booking. At last they called me after following up for numerous times from my side and said that there is no mistake from make my trip side and it is totally my fault. Below are my booking details:

Name: shireesha mekarthi
Booking id: nn[protected]

Full payment ke baad bhi hotel me pnr no nahi show ho raha tha. 7 hrs wait karne ke baad bhi room nahi diya. Hotel blue moon jasola new delhi ki meri[protected] ki booking thi. Phir maine doosare hotel me check in kiya. Customer care me 15 -15 min tak call ko hold rakha gaya. Sabse badi baat maine baar baar bola ki sir apne son ke saath hu jo abhi bahut chhota hai. Aur mujhe uski comforts aur safety bhi dekhni hai. Mujhe baar baar false commitment mat kariye.

I did my hotel booking on makemytrip.com and every i went to make the payment the booking date always got reset to the default date which was 27th sep, where as i wanted the booking for 9th oct. I would go back and again do the booking, i did this twice and finally saw that the date was 9th oct, however when i received the voucher it showed 27th sept, i immediately called the hotel itc grand ridge tirupati and told them that this has happened so pls change the booking date to 9rg oct, they asked me to talk to mmt, these mmt call center guys are indulging in day light robbery they said nothing can be done and i should cancel the booking. I have lost rs 6161/- on account of an issue with the date picker in mmt. I will never ever use them, not only are they cheats but they are also misusing our data which it takes at the time of registration. I would like all of you to be aware that this company, is no unicorn, but run by lumpen fraudsters, both their mgmt and leadership is full of deceitful folks. Thankx mmt for once helping me blacklist a portal.

I just tried to book a ticket from patna to delhi using my citi bank credit card . after entering all the payment deatils and submitting .it showed message like below.

Your transaction could not be processed!
There is a problem connecting with the bank .tip: we recommend to use net banking or other debit/credit card to quickly complete your booking.
We request you to try making the payment again.

Although my amount got deducted by this process.

I booked a hotel in Indore through the app by making the selection for 3 adults. When i went to the room selection page the 1st option said 'recommended for 3 adults' and at the bottom was the total amount with the caption 'for 3 adults' with the facility of 'quick book' on which I clicked and made the payment. Just before 1 week from my trip when i called up the hotel they said the booking is for 2 adults and 1 child and if the third person coming with you is an adult you will have to pay 1000+gst additional for each night.
I rechecked by making the same settings of 3 adults again and tried to select the room for the same hotel again just to find out where did i make the mistake.. i found out that everywhere it is written in bold that the booking is for 3 adults even where the app was making the recommendation but there was an extremely tiny drawing of 2 blue adults 1 pink coloured small person in the middle which was put there to make fools out of people. Even where the quick book option is given with the amount, that was also saying 'for 3 adults'. That was a confirmation that it was not my fault.
I contacted customer care multiple times, i sent them screenshots of the booking page multiple times but they keep transferring my case to different departments and everyone comes to only one conclusion of paying the extra amount.
One of the customer care executive who tried the same booking through the app on my request by following the similar steps i following agreed on call with me that I am right, this is a technical fault from the app itself. That recording of the conversation would be available to MakeMyTrip as a proof as well. But since the day he agreed that its the app's fault I have not been able to speak with him and he has not contacted me too.
Every other person who contacts me from MMT is trying to prove me a liar and keeps asking me to pay the extra amount.
This is extremely unacceptable behaviour and high level fraud. I have screenshots that prove I am right and i didn't make any mistake while booking.