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MakeMyTrip India Customer Care
MakeMyTrip India Pvt. Ltd.
Customer satisfaction rating: 45%
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4339
COMPLAINTS

MakeMyTrip India Customer Care

MakeMyTrip India Pvt. Ltd.

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Address
Tower A, SP Infocity 243, Udyog Vihar, Phase 1
Gurgaon
Gurgaon District
Haryana
India - 122016

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1800 102 8747  [All other major operators]
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285
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186
1800 118 747  [MTNL/BSNL phones]
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94

Phone:
Phone:
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156

Additional info
Customer Support

F.A.Q.

Contact Details

Branches & Offices

Ahmedabad (CG Road)
4th Floor, Arvind Avenue, CG Road, Opp. to Associate Petrol Pump, Ahmedabad 380009
Toll-Free: 1800 103 0020

Aurangabad
Pawandeep, Kushal Nagar, Jalna Road, Near Patidar Bhawan, Aurangabad 431001
Tel: +91 24 0660 9594

Ahmedabad (Maninagar)
3rd Floor, Swastik House, Nr. Jawahar Chowk, Opp. to Radha Vallabh Mandir, Ahmedabad 380008
Tel:
+91 79 4030 4131
+91 79 4030 4136

Ahmedabad (Sahibaug)
1st Floor, C1/2 Mani Bhadra Complex, Shahibaugh, Opp. to Rajasthan Hospital, Ahmedabad 380004
Tel:
+91 79 4009 8747
+91 79 4009 8754

Anand
105, Sankalp, Anand V.V. Nagar Road, Opp. to A.P.C. Gujarat 388001
Tel: +91 26 9224 5909

Allahabad
G-4, Shree Ganpati Square, 44A/36 Elgin Road, Civil Lines, Opp. to A.H. Wheelers, Allahabad 211001
Tel: +91 53 2226 0248

Bardoli
117, Millennium Mall, Station Road, Bardoli, Dist. Surat, Gujarat 394601
Tel: +91 26 2222 5757

Bangalore (Residency Road)
Unit No. 101, Cear's Plaza, No.136, Residency Road, Opp. to Bangalore Club, Bangalore 560025
Toll-Free: 1800 103 0040

Bangalore (Vidyaranyapura)
#1240, GS Arcade, 2nd Floor, Vidyaranyapura 1st Block, Above Axis Bank, Bangalore 560097
Tel: +91 80 6555 5952

Bikaner
F-16, Heeralal Mall, Opp. to Railway Station, Bikaner 334001
Tel: +91 15 1220 1128

Bhubaneshwar
B 23 Saheed Nagar, Beside Hotel Empire, Bhubaneshwar, Orissa
Tel:
+91 67 4254 7853
+91 67 4254 7339

Bhopal
2nd Floor, E 5/4, Shopping Complex, Arera Colony, Infront of Habibgang Police Station, Bhopal (MP) 462016
Tel:
+91 75 5422 3687
+91 75 5242 9860

Bhuj
Shop No. 4, Odhavdham Apartment, Jubilee Circle, Opp. to Viram Hotel, Bhuj, Kutch 370001
Tel:
+91 28 3222 7722
+91 75 6765 5500
+91 95 3754 4566

Chandigarh
SCO 43-44, Level 1, Sector 8-C, Madhya Marg, Near KFC, Chandigarh 160018
Tel: +91 17 2432 0000

Chennai
Door No. 10, 1st Floor, Khader Nawaz Khan Road, Opp. to Starbucks Coffee, Chennai 600006
Tel: +91 44 4261 8747

Chennai (Adyar)
No-16, 2nd Cross Street Kasturbai Nagar, Near Gandhi Nagar Bus Stand, Adyar, Chennai 600020
Tel: +91 44 4905 0505
Toll-Free: 1800 103 9691

Chennai (Tambaram Store)
No.636, 1st Floor, GST Road, Nehru Nagar, Kadaperi, Tambaram, Chennai 600045
Tel:
+91 44 2241 7747
+91 90 4209 7747

Coimbatore
551-A, Lokamanya Street (West), DB Road, RS Puram, Coimbatore 641002
Tel:
+91 42 2438 5767
+91 42 2436 5767
Fax: +91 42 2427 5767

Cochin
Near St. Fransis Church, Adj. Axis Bank, Kathrikadavu, K.K. Road, Kaloor, Cochin 682017
Tel:
+91 48 4441 1222
+91 48 4646 2222
+91 96 4565 7111
+91 95 6713 4444

Dehradun
24/3 Saharanpur Road, Patel Nagar, Patel Nagar, Rajouri Garden, Near Hotel Calista, Dehradun 248001, Uttarakhand
Tel: +91 13 5272 5533
Mob: +91 89 7907 7044

Delhi
UG-7, Upper Ground Floor, TDI Mall, 11 Shivaji Place Complex, Rajouri Garden, Adjacent to Shoppers' Stop, New Delhi 110027
Toll-Free: 1800 102 3060

Delhi (Rohini)
216, Ring Road Mall, Outer Ring Road, Sector-3, Rohini, Near Deepali Chowk, New Delhi 110085
Tel:
+91 11 4751 1301
+91 11 4751 1302
+91 11 4751 1303
Mob: +91 95 9910 5789

Delhi (Connaught Place)
F-26, 1st Floor, Connaught Place Inner Circle, Opp. to Palika Bazaar, Delhi 110001
Tel:
+91 11 4152 0337
+91 11 4152 0338

Durgapur
A/2 Nandalal Bithi, City Centre, Durgapur 713216
Tel: +91 81 1660 4614

Guwahati
Prakash Tower, 4th Floor, Opp. to Dona Planet, ABC Bus Stop, GS Road, Guwahati 781005
Tel: +91 36 1246 8747

Gurgaon (Udyog Vihar)
Tower A, SP Infocity, 243, Udyog Vihar, Phase 1, Gurgaon, Haryana 122016
Toll-Free:
1800-11-8747 - From MTNL/BSNL phones
1800-102-8747 - All other major operators

Gurgaon (Near Galleria Market)
4001, DLF Phase - 4, 1st Floor, Next to Galleria Market, Gurgaon, Haryana 122002
Tel: +91 12 4717 7417

Hyderabad
1st Floor, ABK-OLBEE Plaza, Road No. 1, Banjara Hills, Opp. to Care Hospital, Hyderabad 500034
Toll-Free: 1800 103 3070

Hosur
Abhinav Towers, Opp. to CSI Church, Behind ICICI Bank, Shanthi Nagar, Denkanikottai Main Road, Hosur 635109
Tel:
+91 43 4460 6666
+91 43 4460 8747

Indore
Silver Arc Plaza, Race Course Road, Janjeerwala Square, Opp. to Cafe Coffee Day, Indore 452001
Toll-Free: 1800 102 2504

Jabalpur
2-3, Ground Floor, Utsav Hotel Complex, Russal Chowk, Jabalpur 482001, Opp. SBI ATM, Jabalpur
Tel: +91 76 1403 8747

Jaipur
Shop No: 201, 36-37, Calgeri Road, Mauji Colony, Malviya Nagar, Jaipur, Rajasthan 302017
Tel:
+91 14 1405 4646
+91 14 1405 4647

Jalandhar
Office No. 15, 3rd Floor, City Square Building (EH-197), Civil Lines, Jalandhar 144001 (PB), Adjoining Kesar Petrol Pump
Tel:
+91 18 1463 5000
+91 93 1609 3629
+91 99 1557 7687

Jodhpur
131, 2nd Floor, Mandeep Tower, Kalpatru Shopping Center, Main Gaurav Path & Residency Road, Near Rawan Ka Chabutara, Jodhpur 342003
Tel: +91 29 1277 0613

Jamnagar
143, Neo Square, 1st Floor, P.N. Marg, Gujarat 361008
Tel:
+91 28 82676061
+91 28 82676062
+91 28 82676063
+91 28 82676066

Jammu & Kashmir
Shop No. 18, B2, South Block, Bahu Plaza, Jammu - 180012 (J&K)
Tel: +91 19 1247 9260

Kanpur
1st Floor, Nirmal Palace, 14/75, Plot No. 5 & 6, Civil Lines, Kanpur, U.P. 208001
Tel: +91 51 2253 6555

Kolkata (Sarat Bose Road)
2nd Floor, Ideal Plaza, 11/1 Sarat Bose Road, Near Minto Park Crossing, Kolkata 700020
Toll-Free: 1800 103 0060

Kolkata (Salt Lake)
KB-25 Salt Lake City, Sector-3, Ground Floor, Kolkata 700098
Tel: +91 33 4000 2766

Lucknow
4 & 5 Ground Floor, Shalimar Square, B.N. Road, Lal Bagh, Lucknow 226001
Toll-Free: 1800 102 2505
Fax: +91 52 2407 1310

Ludhiana
SCO - 33/1, Main Market, Sarabha Nagar, Ludhiana 141001
Toll-Free: 1800 102 2506

Meerut
Nirmal Arcade, 47, Garh Road, Meerut, Uttar Pradesh 250001
Tel: +91 12 1405 2255

Mumbai (Andheri East)
Ground Floor, Premier House, Plot No. 38, Central Road, MIDC, Andheri (East), Opp. to Tunga Paradise Hotel, Mumbai 400093
Toll Free: 1800 103 0080

Mumbai (Mahim West)
G-3, Zehra Manzil, 91, Lady Jamshedji Road, Mahim West, Next to Paradise Cinema, Mumbai 400016
Toll-Free: 1800 103 0080

Mumbai (Opera House)
509, S.V.P Road, Krishna Bhuvan, Opera House, Opp. to Central Bank of India, Mumbai 400004
Tel:
+91 22 3000 4107
+91 22 3000 4114

Navi Mumbai
A 334/5 Balaji Bhavan, Sector 11, CBD Belapur, Next to CBD Belapur Station, Navi Mumbai 400614
Tel:
+91 22 6673 6590
+91 22 6673 6595

Navi Mumbai - Vashi
G4/Ground Floor, Plot No-47, Sector 30A, Haware Fantasia Business Park, Vashi, Navi Mumbai 400705
Tel: +91 22 6793 9014

Mumbai (Malad)
Shop No 26, Bhoomi Classic, Opp. to Inorbit Mall, Malad Link Road, Malad West, Mumbai 400064
Tel:
+91 22 2873 6001
+91 22 2873 6002

Mumbai (Thane)
Shop No. 5, Tower No. 1, Flower Valley Complex, Eastern Express Highway, Opp. to Viviana Mall, Thane (W) 400601
Tel:
+91 22 2547 8031
+91 22 2547 8032
+91 22 2547 8033
+91 77 1891 4702
+91 77 1891 4703
+91 77 1891 4704
+91 77 1891 4705
+91 77 1891 4706
+91 77 1891 4707

Nagpur
277, Mona Enclave, West High Court Road, Opp. to Pyramid, Gokulpeth, Opp. to Pyramid Mall, Nagpur 440010
Tel: +91 71 2661 8747

Nasik
2, Tushar Building Ground Floor, Sharanpur Road, Opp. to Hotel Patang, Nasik 422002
Toll-Free: 1800 102 7804

Puducherry
Old No 14, New No 28, Ambur Salai, Near Mithai Mandir, Puducherry 605001
Tel:
+91 41 3430 8747
+91 41 3234 8747

Pune
1st Floor, PT Gera Complex, Bund Garden Road, Opp. to Wadia College, Pune 411001
Toll-Free: 1800 102 7805

Patna
Upper Ground Floor, M/S RN Agrawal & Sons, Indian Oil Petrol Pump, Dujra, Patna 800001
Tel: +91 61 2325 6126

Rajkot
Opp. to Royal Keshar Building, Mahakali Mandir Road, 22 New Jagnath Plot, Rajkot, Gujarat 360001
Tel:
+91 28 1246 0955
+91 28 1246 0956
Mob: +91 8238 666 700

Raipur
Lal Ganga Shopping Mall, 107, 1st Floor GE Road, Opp. to Wadia College
Tel: +91 77 1403 9687

Ranchi
Ground Floor, Samudra Complex, Circular Road, Ranchi 834001
Tel: +91 65 1256 3134

Siliguri
2nd Floor, City Plaza Building, Sevoke Road, Siliguri 734001, Opp. to Payal Cinema
Tel: +91 96 0998 1815

Surat
3rd Floor, Rajhans Plaza, Ghod Dod Road, Opp. to Pizza Hut, Surat 395007
Toll-Free: 1800 102 7807

Shillong
PDE Building 2nd Floor, Laitumkhrah Main Road, Adjacent to Yalana Hotel, Shillong 793003, Meghalaya
Tel: +91 36 4222 1775

Shimla
Shop No. 9 Auckland Shopping Complex, Lakkar Baazar, Shimla 171001
Tel: +91 17 7265 3885

Secunderabad
139/38, United Building, Paradise Circle, Secunderabad 500003
Tel: +91 40 6638 7701
Mob: +91 92 4655 1600

Tirupati
Shop No. 1, APIIC Complex, Opp. to E. Seva, Tilak Road, Tirupati 517501, Andhra Pradesh
Tel: +91 87 7664 1979

Udaipur
9 Kan Nagar Main Road, Sector 8 Hiran Magri, Udaipur (Raj.) 313001
Tel: +91 29 4248 2755

Vadodara
Swing Complex, 2nd Floor, Above ING Vysya Bank, Race Course Road, Near Chakli Circle, Vadodara 390007
Toll-Free: 1800 102 7808

Vapi
109, Center Point, NH. No. 8, Near Mahavir Nagar, GIDC, Char Rasta, Vapi 396195
Tel: +91 26 0242 9444

Varanasi
Office No. 22, 2nd Floor, Above HDFC Bank, Ishwar Tower, Luxa Road, Godowllia, Varanasi 221010
Tel: +91 54 2240 0397

New York
60 East, 42 Street, 2029, New York, NY 10165, USA
Toll Free: 1-800-INDIA-10

San Francisco
2603 Camino Ramon, Bishop Ranch 3, Suite 200, San Ramon, CA 94583, USA
Tel:
+1 925 242 2280
+1 925 242 2076
Fax: +1 925 242 2001

Sydney
India Ahoy, Suite 501, Level 5, 89 York Street, Sydney 2000, Australia
Tel: 1300 66 4404

View More Information...

Customer satisfaction rating
45%
Complaints
4339
Pending
1018
Resolved
1685
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

MakeMyTrip India Complaints & Reviews

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 srihari_ksa
Hi This is Srihari, I have booked the flight from Chennai to Kualalumpur 3 adults 1 infant Indianairlines Flight thru makemytrip.com for date 24th Jul 2010 Rs.22,860.00, After few days(3days before the Travel date) got sms from Makemytrip pls contact the airlines for unoperational flight.If contact them they saying as flight is cancled. So I call to makemytrip ask for full refund for the cancelled flight. they Refund the money only Rs.12,270.90 , this is my booking ID FLTINT[protected]. I contact the Makemytrip thru email regarding this they said will respond in 24 hours. Its almost 4days completed they never send the things. Please help me to get remainig amount as soon as possible.
Sir,
I had canceled one ticket on[protected] Booking ID NR[protected] PNR[protected] Cancellation ID IN1010R0124274 The refund process mail receive on[protected] .But till dated & time my refund in my axis bank account not receive.
I had contact more than 20 times to customer support executive and given mail with my bank statement till[protected] HRs .
No refund receive.

Name : Lekhraj Arora
Email : [protected]@yahoo.com
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    Makemy Trip.com — 22,185 INR been deducted from my SBI account but i didn't get my International Air Ticket or Confirmation ID from Make My Trip.com

     Rajivchanda
    Re: Reference ID: [[protected]] Fw: 22,185.00 INR Deducted from my SBI SB A/C NO :[protected] THROUGH DEBIT CARD...
    Complaint comments  Comments  (2)Complaint category Travel Agents

     debasishp
    Hi

    I am Debasish Pradhan, My email id is [protected]@rediffmail.com.

    Make My Trip called me and introduced their Great Indian Festival Offer and said its as part of the MakeMyTrip Select Program. They told me that the package where I need to pay Rs 6610 as a one time charge for a year, includes Two International Holiday Discount Voucher worth Rs.5000/- each – Total Value Rs.10,000/-; (2)Two International AirTravel Discount voucher worth Rs. 1000/- each – Total value Rs.2,000/; (3) Two Domestic Holiday Discount Voucher worth Rs.3500/- each – Total Value Rs. 7,000/-; (4) Two Domestic Hotel Discount voucher worth Rs.1000/- each – Total Value Rs.2000/; (5)Two Domestic AirTravel Discount voucher worth Rs. 500/- each – Total value Rs.1000/-.. They emaled me the offer on 2nd of July.

    There is a huge difference between what i was explained during the call. I was shocked to see that there are individual terms and conditions attached to each of the vouchers for redemption. I wrote an email to them regarding this on 8th july to cancel the transaction of Rs 6610/- made by my SBI credit card but got a phone call from +91-[protected] on 9th of July and the executive informed me that they can not cancel the transaction. Followed by this they also sent me an email regarding the same on 9th of July. I tried calling the same number but I got automated voice message saying " the phone number doesnot exist"

    I tried to locate the phone numbers and contact nunbers of the management staff to bring it to their notice but looks like they have deliberately not disclosed their contact details.

    I feel that this is a Fraud and I am getting cheated and Make My Trip should be brought to justice.I want to lodge a complaint against Mr Deep Kalra who is the founder and CEO of Make My Trip.

    Let me know how you can help me in this regard.
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       dps
      I have availaed a 4days 3nights package tour from make my trip people for which i paid them 13,000 rupees . out of which 11000 by cash and 2000 by bank tarnsfer. Now i ma aksing for the bill but those people are not at all responding. Before booking there agent was calling me daily and asking what i need and promised me a lot of thing but now when i asked for the bill only for the conveyance only they are not ready to give it. The same person is delaying the thing and not responding to my mail.
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        MakeMyTrip — Cheating through The Great Indian Festival offer

         dasak
        This complaint is regarding duping me through telephonic calls after I become a regular buyer of online air tickets through...
        Complaint comments  Comments  (11)Complaint category Travel Agents

         prasanthota
        I had a very bad experience of booking 6 tatkal Train tickets with Make my Trip & wanted to share that. Just couple of days back i booked 6 ticket under Tatkal quota but all of the tickets did not get through & were under waiting list & i had confirmed this with the call center guy. These are of no use of mine & wanted to cancelled. When i was cancelling the ticket it was shown a refund of Rs 6,600 after deducting cancellation charges. But after i cancelled the tickets i got a message stating a refund of Rs 2,200 only. The 4 tickets out of 6 which were under W/L status just before cancellation were shown as confirmed & cancelled after cancellation. When i called the customer care services for twice they kept me on hold for more than 20 minutes in the pretend of checking the details.

        Be careful when you book through this site for Tatkal tickets.
        Complaint comments  Add a commentComplaint category Railways

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          MakeMyTrip — Regarding absurd charges for preponement of flight dates

           aswani_singh
          I had preponed my ticket from 11th July return from Frankfurt to Kolkata to 8th July and I was charged Rs. 7800. I have enquired...
          Complaint category Unauthorized charges

           jitendraarora
          i bought great india festival vouchers on line via Transaction ID is 8997119. the information provided to me at the time of purchase was totally wrong. when i registered complaint to ms.neha on same department on phone[protected] but reply was not acceptable. then i registered a complaint on makemytrip website to ms. sayani gupta vide Reference ID: [[protected]] great india festival offer scheme but from there no response at all despite of sending mail to her everyday. i have been using this travel company from so many years. i was not expecting this type of response and work culture from big company.

          jitendra arora
          my booking ID is IN1208B16173. I wanted to book standard mini kerala package (given on internet) with small modification in pick up time at alleppey. I contacted for the same to Swati gupta (Swati.[protected]@makemytrip.com). She send some itinerary but I did not bother to go through as I have already seen the itinerary at the internet. I said OK and paid for the booking (She said I will get discount as well). When she send me the hotel vouchers then I came to know that she has allotted me a hotel of lower star rating than what is promised on internet. I asked to change the hotel to the one shown on internet. She refused to do so. Then I asked for cancellation as I want what I have asked for. If you go through our email communication it will get clear that I never asked for any modification. Thereafter, I was directed to communicate to her supervisor Mr. Birender Rawat. I tried to speak to him on phone but he didnot come to phone. I also asked om mail to give me a call, he never bothered to do that. He said my issue will be resolved in 24 hrs. I had already paid by then Rs. 21110/-. I checked on internet the package I wanted cost me on internet 21498/-. They are not taking any action on my request and I have got no communication from their side.
          Pathetic service
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             h_sawhney
            Hi, This is regarding my railway booking with Make my trip. I had booked 2 ist class tickets from Howrah - Vishakapatnam from Howrah Chennai Mail on the 12th June 2010. My mom could not come hence i wanted to cancel her ticket. I tried cancelling the ticket but the website was not working hence i called the call center after 30 mins of fruitless attempts. I called the call center where the lady said she wont be able to cancel my ticket ad the chart was prepared and I have to raise a TDS. I clarified with her that the cancellation policy says that 25% will be deducted if I cancel the ticket before 4 hours of train departure. I tried to raise an TDS 5 1/2 hours before the departure of the train.

            I website was not working and i got a automatic response regarding website not working, which indicates the time of the mail as 18:24 and the train departure is at 23:24 PM. I called the call center again to seek help in raising the TDS as I dont want 50% cancellation of the ticket.The agent by the name of Reza was incompitetant, was not willing to listen or transfer the call to any other agent or manager. He was not willing to help at all and did even made an attempt to understand my issue. I had to disconnect the phone after wasting 30-40 mins with the agent . The standard phone bill will be charged for fruitless call . I had to go through unnecessary inconvinence and loss of money as I am still not able to raise TDS . The web site is still not rectified and nobody is ready to listen to my grievance . i sent a mail at customer service department but recieved a standard response.

            I would like you to take action against the company and get my money as well as compensation for time and money wasted on call on the date of departure when i had other important things to do.

            Thanks & Regards
            Harpreet

            I am attaching the mail as a proof that I tried to cancel my ticket 4 hours prior to the departure of the train


            Refund and horrible service
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               soumen_dass
              We booked a package tour throeugh the touir operator Make My Trip, magical ladakh on dated 5th June, 10. We faced such at hhorrible and

              troublesome experience with I will never forget. On reaching to Delhi in the midnight

              no Dinner was offered to us( as it was supposed to give us as mentioned in the tour

              plan). on the next morning there cab came to pickup us at 6:50am. Our flight was scheduled

              to depart at 8:10am as par their itenarary . but surprisingly at the airport, Kingfisher

              staffs told us we cannot board as the boarding is closed at 7:15am and the flight is about

              to depart at 7:30am. They have no flight schedule at 8:10am to Leh. We just shattered and

              could not decide what to do at that time. We called their representative number of

              times.They talked with the kingfisher staffs and we came to know that the changed time has

              been intimated to their staff Mr. Prem but no intimation was given to us. they ultimately

              kept us in the hostel day long. Think about the situation , we were six adult and two

              children. Their reps. could not confirm our tickt day long. even nobody came to meet us. We

              had to shift to the airport at 2:30am next day for confirmation of tickets.Their reps. was

              trying to sent us to the airport alone but we compelled them to send one guide to accompany

              us.Just think of the situation we had two childrens along with us.On 7th june we reach Leh

              in the morning. But instead of keeping us at rest for the day to acclimatize at such high

              altitude we were forced to go out for sightseeing. As a result of that some of our

              co-passangers fallen ill.My three year old baby had vommiting and fever.As par their

              schedule staying four night at leh we forced to cut short to three nights at Leh. On the day

              of departure from Leh they were supposed to give us breakfast but no such arrangement was

              done. We reached at The Delhi airport at 9:15am on 10th june We had our return flight to

              Kolkata at 6:10pm that was also booked by the company. It was very horrible to stay at transit for about nine hours. They could

              have arranged our return flight earlier as ther ware nos. of flights in between. We are

              planning to lodge a complain at the Consumer forum for such harrassement and mental trauma.My booking ID:IN1004B11596
              DR.SOUMEN DAS
              [protected]
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                 Pozir Ahmed
                I bought an Airline ticket from MakeMy Trip Office in Guwahati on Hyderabad-Kolkata-Guwahati sector on 04-07-10 in the name of my daughter Nahid Farzin. PNR No. M42FCI & M42FCI for journey on[protected]. As per Air Fare details given by their Gurgaon office was Rs. 4782.00 which includes service charge of Rs.250.00.
                But their Guwahati Office collected Rs. 4982.00 without spelling out the reason for extra collection.I took up the matter with the co. sin they preferred to remain silent. This amounts to plain cheating and demand refund of the excess amount.
                P U Ahmed
                28-Islampur Road, Silpukhuri
                Guwahati-781 003 Assam
                there are many more people RIGHTLY COMPLAINING against the company...its a complete fraud!

                they lure people with offers which are wrongly priced...
                especially, no one should take up foreign tour packages with them.
                To us, out of a 7 day trip to malaysia-singapore, they gave 3 free days and all the nice places to be seen were optional, for which they extra money everytime.

                They did not plan to take to twin towers while being in malaysia, and when demanded, they asked for SEVEN TIMES the price of the actual ticket!

                PLEASE DON'T MAKE MY TRIP!!!
                Complaint comments  Add a commentComplaint category Airlines

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                   Sudip.Chakraborty
                  I made an incorrect booking for a bus from Udupi to Mumbai on 28th May Travel date incorrectly selected by me was 10th June instead of 11th June. I realised this after making payment. Within 5 mins of booking i checked up I was asked to make fresh booking and make fresh payments for the new booking I was assured that refund would be made after deduction Rs 450 within 5/7 days.
                  I checked up on 3rd for refund accordingly. And till todate I am only getting assurance from CCAvenue and Makemytrip that payment has been advised to my bank without giving any advise details I am also being asked to get in touch with my bank.
                  Booking Reference BUS[protected] three tickets worth Rs 4500 Refund amount Rs 4050 as per agreed terms and condition.
                  The fact that I had to suffer for following up for my payments has no penalty for Makemytrip.com as service provider while they charge me Rs 450 for doing nothing. ??????
                  Everytime I write or complain I get the message the refund will be made within 5/7 days.
                  When will the customer service give cock and bull stories.
                  Why does it take so many days for refunding such a palty sum of Money
                  I was told on 11th Money is refunded. On 12th Money refund is already is processed. And again on 14th I am told the money is going to be refunded in next 5 days
                  In anticipation of payment within 5th June 2010 as per approval I have already issued cheques. All cases of bounced cheques where I would have to suffer consequences of Sec 138 by Default Makemytrip.com and CCAvenue becomes now a party as i was not wrong in issuing cheques in anticipation of refund after 7 days as per Rules of Makemytrip.com
                  THIS IS MAKE MY TRIP RESPONSE>>>>>>>>> To my complain


                  Dear Mr. Chakraborty,
                  Greetings from MakeMyTrip.comAt the outset, regret the inconvenience caused to you.
                  With reference of your mail, please note that due to some error your refund was not update to Bank. The same has been updated to Bank and amount is already reversed and will reflect in 5 days. We are following with Bank and will provide you confirmation number for refund.


                  Appreciate your co-operation and apologize for any inconvenience caused.
                  For any further assistance we are available round the clock on our toll free numbers. You could also write to us through reply email or writing to [protected]@MakeMyTrip.com or visit us at www.MakeMyTrip.com
                  Yours sincerely,
                  Kunal Bariya
                  Team- Customer Delight
                  kunal.[protected]@makemytrip.com
                  India Toll Free:[protected]From MTNL & BSNL Lines)
                  India Toll Free:[protected]From all major mobile operators)
                  Postal Address:
                  MakeMyTrip India Pvt. Ltd.
                  103 Udyog Vihar, Phase I
                  Gurgaon – 122016Haryana
                  This is what CCAVENUES wrote on 11th
                  service to me
                  show details Jun 11 (3 days ago)

                  Dear Sudip,

                  Thank you for contacting Avenues.

                  We would like to inform you that refund process for the order number: BUS[protected] has been initiated from CCAvenue. Rest assured, the amount will be credited back to your account as per the bank's procedure.

                  We kindly request you to be in touch with the bank for the same.

                  For any further assistance, please feel free to revert.

                  Best Regards,

                  Ashwini P. Mhatre
                  Sr.Executive - Technical Support


                  India: Avenues India Pvt Ltd
                  Plaza Asiad, Level II, S.V.Road, Santa Cruz (West), Mumbai 400054.India.
                  Phone: +[protected]/26000846/26491524/32913622/66920419/67425555
                  Fax: +[protected]


                  Singapore: Avenues World Pte Ltd
                  80 Raffles Place, UOB Plaza 1, Level 36-01, Singapore 048624.
                  Phone: +[protected]
                  Fax:: +[protected]


                  Email: [protected]@ccavenue.com
                  Visit us at www.ccavenue.com/india

                  This is what CCAvenues Wrote on 12th June 2010

                  Service to me
                  show details Jun 12 (2 days ago)

                  Dear Sir/Madam,


                  Thank you for contacting Avenues.

                  This is in reference to your below mentioned e-mail.

                  In response to your query, We would like to inform you that refund process for the order number: BUS[protected] has been Initiated from www.makemytrip.com for an amount INR 4050.00 on 12th June, 2010.

                  Rest assured, the amount will be reversed to your account with in 3-4 working days. Furthermore, we kindly request you to get in touch with the bank for the same. Your cooperation and support is required at this juncture.

                  For further assistance, please feel free to revert.

                  Best Regards,

                  Prabhu Yadav
                  Technical Support Executive


                  India: Avenues India Pvt Ltd
                  Plaza Asiad, Level II, S.V.Road, Santa Cruz (West), Mumbai 400054.India.

                  Phone: +[protected] extn - 401/402/403/404/405/406/189
                  Fax: +[protected]


                  Singapore: Avenues World Pte Ltd
                  80 Raffles Place, UOB Plaza 1, Level 36-01, Singapore 048624.
                  Phone: +[protected]
                  Fax:: +[protected]


                  Email: [protected]@ccavenue.com
                  Visit us at www.ccavenue.com/india

                  This is what happened on 7th June 2010
                  MakeMyTrip Bus Tickets to me
                  show details Jun 7 (7 days ago)

                  Dear Customer,
                  Thank you for writing to us. This auto-acknowledgement confirms the receipt of your e-mail.
                  If you have raised a query, we will get back to you within 24 hours.
                  Since, this is an automated reply therefore please do not reply to this message.
                  Our customer service representatives are available round the clock for assistance on the following numbers given below.
                  Our contact numbers:
                  [protected]Standard Charges Apply)
                  [protected]All Major Operators)Warm Regards,
                  Team - Customer Care
                  MakeMyTrip (India) Pvt. Ltd.
                  103, Udyog Vihar Phase – I
                  Gurgaon – 122016
                  Comment never received a response let alone 24hours... Ha Ha .what great service
                  Complaint comments  Add a commentComplaint category Travel Agents

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                    I want to submit Complaint Positive Review Neutral Comment
                    code

                     lakhvinder
                    Dear
                    Sir,
                    I made booking with makemytrip on line through netbanking and made payment through netbanking icici bank to book my two trip ticket from Delhi to san Franciso USA on 19 April 2010
                    and paid 107000 Rs through internet banking using icici bank. my account num ber[protected]
                    As i am not in india at presend i am serving with United nation mission in Ivory Coast
                    i applied for usa visa for me and for my wife and could not get from this countery
                    So i decided to cancell my ticket with make my trip.com
                    i worte so may mail to customer care every time they give reference number and mail say you will get reply with 24 hrs .But i am not getting any reply about may cancellation of ticket
                    the reference mail id are
                    Reference ID: [[protected]] cancellation inquiry‏

                    Kindly do something my trevel date was 8 july 2010 i have to cancell before that date

                    Thanks/regards
                    lakhvinder singh
                    united nation office ( ONUCI)
                    abdijan
                    ivorycoast
                    +[protected]

                    Reference ID: [[protected]] CANCLATION OF TRIP TICKET‏


                    my details of booking are as below
                    Makemytrip booking ID FLTINT[protected]
                    PNR NUMBER 4KJDBJ
                    PASANGER NAME IS
                    1 LAKHVINDER SINGH
                    2. TARJEET KAUR
                    E-Ticket No [protected] & [protected]

                    my contect number is as below
                    e mail - [protected]@live.com
                    +[protected]

                    Make My Trip — Cancellation of ticket

                    they are calling us and saying that the price at the time of booking was not correct....and the ticket will be cancelled if don't pay money
                    Refund not done
                    I have booked an airline ticket and was supposed to fly on 8th September. Due to death in my family I was unable to do so. I contacted the Alitalia Office and they were so considerate and emailed me that there would be no cancellation fee. I have emailed make my trip the death certificate and still it has been more than a month and I haven't heard any update from them. I keep getting the same template email from them that someone will get back within 2-3 days and it has been more than 40 days now and the amount to be refunded is Rs 44000. The customer service is the worst that you can possibly imagine. The irony is when I spoke with Alitalia head office and told them that my ticketing agent is Make my trip, they told me good luck getting refund from them. This is the Head office of Alitalia. my booking id is NN[protected] and my contact no is [protected]
                    Dear prats26

                    We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

                    We are getting the case facts checked and will connect with an update shortly.

                    Assuring you best of our services.

                    Team-MakeMyTrip Care
                    Complaint comments  Add a commentComplaint category Airlines

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                      I want to submit Complaint Positive Review Neutral Comment
                      code

                       nandinidevi
                      I booked 4 tickets for my daughter from edinburgh to bangalore through makemytrip.Com on 16th april. I have paid rs.40, 000 for four tickets through standard chartered credit card. I money has also been paid to standard chartered, and the amount has been credited to make my trip.Com
                      I even got a mail saying that tickets have been confirmed.
                      When we checked on british airways website, my daughters name was not in the list flight booking.
                      They didn't even inform us about this. When we called the makemytrip number, a mr. Nitin said that the british airways flight itself is canceled. But again when we checked on the british airways website, it said that the flight is operational. When we called again, he agrees to the fact that the flight is operational, indeed he lied. He said he will confirm the tickets and call me back. Never got any phone call from them.
                      The next day i called. Some female called ms. Dhairya answered the call and again told me she will confirm the ticket and tell us. Again there was no call from them.
                      They have block my number, so that i cant call.
                      I called from an other number and someone called priya picked up. Again the same story all over again. I was promised that i would receive a call exactly at 12 this morning. Of course no call from them. Why would they? They are such lazy asses with abosolutely no sense. Cow dung in their brains. Cant book a ticket, cant cancel it, cant refund the money.
                      What sort of moronic company is this trying to cheat people?
                      I called again, because the flight is on 15th of june less than a week away. And 40.000. Rs is not a joke, that i can give for makemytrip cheat me charity! They are such up company.
                      No one answered when i called from my number.
                      Again i called from someones phone. I blasted them nicely and told them to cancel all the booking and give me a full refund and threatened to sue them. They have all got thick buffalo skins with up heads. I think they are so used to people threatening them that it has no effect on them. "the stupid" ms. Priya said she will call at 12 tomorrow.
                      As usual no one will call, don't think they will cancel my bookings, nor refund the money.
                      Its such a fraud. Never had this kind of experience ever. Never ever trust this company

                      Makemytrip.com — Very Unprofessional

                      I was called by one of the rep after I have called most of the offices and he was nice to offer me refund.
                      this is @@@@ing Crazy as I have a conecting flight to catch and now I am left with refund and book my flight again and plan my traveling again. What a dissatisfying experience.

                      at least I am done with it and don't have to speak to them again.
                      The authorities must take stringent action against this company. Their license must be stripped. Authorities please wake up and wipe out such rascals for cheating innocent customers. Mam, I understand your agony and frustrations against such weirdos, please take this matter to the consumer court, if things don't get resolved here.
                      I do agree.
                      Even I faced the same experience with them.
                      Public pls be aware and do not make any deal with them.

                      I had booked a hotel with make my trip in munnar. They debited the money, sent a confirmation email saying that the hotel booking is confirmed and not to phone the hotel to reconfirm.

                      But my happiness was short lived when i just happened to phone the hotel to confirm the booking. They informed me that there is no booking done in my name. Then the horror story starts of contacting the customer support teams.. waiting for their phone calls which never come..they suggesting you some 3rd rate hotels..and the saga to get your money back...Today 10 days have passed i have stil not got my refund.

                      So instead of making your trip pleasurable, Makemytrip will make it disgusting and thats a guarantee.
                      Inform cyber cell of your state. I had a similar experience last week. I am going to approach the media and cyber cell regrading this fraudulent organization. The cyber laws can deal with this type of online frauds.
                      I have booked Air ticket through make my trip.com vide booking no-NF[protected] on 13/07/2011 from Delhi to Pune & Pune to Delhi in Indigo air line at 11:05 am.But suddenly at 2:50 at night i got a massage on my mobile no:[protected] for request of cancellation of my ticket which i dont communicate from my end.
                      It is surprising to know that i have requested thier staff to check&give me detail of mail which they received for cancellation of my booking.
                      I got a call from Kajal at 9:00 am on 14/07/2011 regarding my request to provide me detail of I.D. address from where they got the mail for cancellation.She assured me to provide the detail next day after noon by 1:00 pm & she has given the another name, who is handling the department to provide me the detail. Mr.Akshay is the guy who is handling the technical department, but whole day i tried his number but he did not respond.Please help me to get the detail otherwise i am going to file a suit for harrasing me and wastage of my money and time.
                      I too have been cheated by this company. In fact, out of around $5000 USD. One round trip I cancelled and have yet to receive the refund, even though I did as instructed and BOTH faxed and emailed my signed cancellation letter. Another round trip I tried to change the return flight date. I was told it had been successfully changed after I agreed to the $500 change fee. The next day I received an itinerary which DID NOT HAVE THE CHANGED DATE. So, I emailed the customercare email address to complain of this, only to find not only did no change occur after that, but they charged me $500 TWICE. I am a U.S. citizen who will be visiting India for the next 3 months. Where do I go to begin sue'ing this company? U.S. lawyer, Indian lawyer, firm? This is insane.
                      Complaint comments  Add a commentComplaint category Travel & Vacations

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                        [Resolved]

                         jsakhuja
                        my complaint is about the refund which make my trip has to give it to me that is of amount rs 12000. it has been a month i still not got my money back and all the time i call the customer centre they say u will get ur refund back in 7 days and keep on repeating same sometime they dont pick up calls or put it on a long hold so if anyone from customer support department please do consider it .my booking id IN1004B10946.
                        Complaint marked as Resolved 2017-05-11 11:09:43
                        Verified Support
                        MakeMyTrip India Customer Care's response Mar 18, 2010
                        Dear Phani Krishna,

                        With reference to your post, we are investigating your case and will revert to you at the earliest.

                        Regards,

                        Devika Khosla

                        MakeMyTrip Care
                        Verified Support
                        MakeMyTrip India Customer Care's response Mar 18, 2010
                        Dear Phani Krishna,

                        We have retrieved details of your booking activity on our website and as shared with you earlier via email, our records show that you had selected incorrect dates for your booking.

                        Kindly note, we will not be able to process any refund for cancellation.

                        Regards,

                        Devika Khosla

                        MakeMyTrip Care
                        hi
                        i had booked air tickets for me and my wife from bangalore to mumbai, confirmation ID(FLT[protected] from bangalore to mumabi on 9th sept and from mumbai to bangalore on 12th sept. But to my surprise the printout/confirmation sent to my mail had the dates interchanged, that was mumbai to blore on the 9th and blore to mumbai on the 12th sept 2010. the error caused may kindly be looked into and the cancellation fee charged may kindly be refunded since i did not make any mistake when i booked my ticket. the date i booked the ticket was 4th march 2010.
                        thanking you,
                        Phani Krishna
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                           aparna680
                          Hi,

                          I purchased a ticket from Makemytrip.com using my Credit Card to Travel from New York to Chennai. The total cost was 52,000. My card was charged twice for the same transaction and there was no response after repeated mails. Everytime I called the customer care, using ISD from USA to India, I was put on hold for 30mins and each time the customer service representative gave me some story and cut the call. Also, for every new call, I was asked to quote the ExtensionNumber of the representative who spoke to me previously. But when I ask the representative for their extension, they refuse to give saying that it is against company policies. My bank that issued me the card is showing clear proof that my the merchant came for settlement twice. Makemytrip is absolutely fraudeulent in their approach and do not treat any customer with courtesy. They give very rude replies on phone and keep lying that someone will call you, someone will mail you. I would like to use this forum to inform people that please do not make any online transcations with make my trip.
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                            MakeMyTrip — Refund Claim

                             vinaybahirwani
                            Cancellation for booking ID's FLT[protected] and FLT[protected] were made via Make My Trip Website. The cancellations...
                            Complaint category Online Shopping

                             atinmu
                            This complaint is regarding a pathetic travelling experience arranged by MakeMyTrip india Pvt Ltd. I had booked a package called "Himachal Hues" scehduled on 8th May ex-Mumbai. This package was for Delhi, Shimla, Manali & Chandigarh. We were 17people in that particular tour. From day 1 when we boarded the ac bus in Delhi I had doubt regarding the condition of the bus. I had spoken to Mr. Ashish Kaundal of MakeMyTrip regarding the condition of the vehicle and asked him to replace it with another bus. he denied it. Now when we started for Shimla, it was a nightmare for us as that vehicle took 14 hours to reach Shimla which was expected to take at most 10 hours. This happened not because of traffic or poor road condition, rather because of the condition of the vehicle. Similar thing happened from Shimla to Manali and from Manali to Chandigarh. This tour was supposed to be an escorted tour, but the guide named as Nadeem Khan was not playing the role of a guide as he was travelling for this tour for the first time. I wonder how can a tour company arrange a guide who is not being into those places before? This has caused to miss some sight scenes as that guy was not aware of those places. We brought this fact also infront of makemytrip people and they assured me that in manali they will arrange a local guide. But we were stunned that there was no local guide at Manali too. The worst happened when we reached Chandigarh. It took 14 Hours to reach Chandigarh from Manali as we were demanding to change that vehicle by which we were supposed to travel back at Delhi at next day. When we were asking the Driver to drive little faster he said that he can not drive faster as there was problem in the steering. He also told that if he tries to drive fast then there might be brake failure also. I wonder how we can have this kind o[censored]nsafe vehicle for this tour which includes lot of hilly areas. We also came to know this driver is having a case against him.Driver Satish khurana also tried to abuse and threaten us. We informed these incidents to MakeMyTrip and still they didn't change the vehicle and helplessly we had to come back to Delhi with that same vehicle taking our life in danger.

                            Atin Mukherjee
                            Mumbai
                            [protected]
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                               utkarsharma
                              MakeMyTrip Booking ID : FLT[protected]
                              Cancellation Confirmation [Incident:[protected]]

                              Approximate Refund Amount Rs. 6,465
                              Approximate Refund Amount (In words)SIX THOUSAND FOUR HUNDRED SIXTY FIVE ONLY(INR)

                              Though Cancellation done on Feb 19 2010, I have not received any refund till date. Also I called customer care at least 10 + time however they are not able to give any concrete answer. They always gives different reasons and they have permanent reason that they have escalated to concern department and things would be done in 72 hours. That 72 H has not come in last 2 months.
                              Also the web site is not giving the correct status about refund and saying that amount would be refunded till 26 March 2010
                              Let me know what could be further action which can be taken on the same

                              Make My Trip — Refund not done

                              I made a cancellation on 22nd of March 2011 for the booking Id IN1103R0111606
                              and the cancellation no. is IN1103R0111606 I was supposed to get the money refund by 29th of March But till today I havent heard anything
                              When ever I call them they say they have a technical failure and money will be refunded in next 5 working days. This nothing but utter harassment of consumers.

                              P Dilip Reddy,
                              [protected]
                              Hii,
                              I have got the refund. But I have got only Rs.46711 refund it should be Rs.47196. Look into matter and make sure that I get all my money back.

                              Dilip Reddy

                              MakeMyTrip — Refund not done

                              I booked an international flight from Hyderabad to Singapore. And I canceled it before few days of flight date. It been two months, I havent recieved my money back.
                              I have called several times to customer care, no response. I have written to management chain, no response.
                              All they say is 'sincere apology', but I hardly feel you really mean that.
                              I have been writing to these unprofessional guys on daily basis & yet nothing moves in any direction. Makemy Trip claims big in their adds but it so hollow from inside for customer service. I dont think they even know meaning of customer service. Just imagine you have to run behind to get your own money back.
                              Some body responded me on 8th Dec that they would get back in 48 hrs, but till now, 16th Dec, nothing has happened.
                              You & your money at risk while you deal with makemy trip......!
                              Dear Customer,

                              With reference to your post above, kindly share your booking id in order to retrieve details. You are also requested to email the same at [protected]@makemytrip.com quoting your booking id in the subject in order to assist you better. Our representative will get in touch with you after we receive your booking id.

                              Regards,
                              MakeMyTrip Care
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                                Make My Trip — Make My Trip overcharged my credit card by 3 times for hotel reservation [Resolved]

                                 neil pinto
                                Booking Id: IN1005B02282

                                I had made a single room reservation through makemytrip for 2 guests at Hotel Arma...
                                Complaint comments  Comments  (3)Complaint category Travel Agents

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