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MakeMyTrip India Complaints & Reviews

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Last updated Apr 8, 2024
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MakeMyTrip India Head Office Address

Tower A, SP Infocity 243, Udyog Vihar, Phase 1
Gurgaon
Gurgaon District
Haryana
India
122016

MakeMyTrip India reviews & complaints page 206

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J
JS Sachan
from Gurgaon, Haryana
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check in issue

Address:87/36, Achraya Nagar, Kanpur, 208003

Full payment ke baad bhi hotel me pnr no nahi show ho raha tha. 7 hrs wait karne ke baad bhi room nahi diya. Hotel blue moon jasola new delhi ki meri[protected] ki booking thi. Phir maine doosare hotel me check in kiya. Customer care me 15 -15 min tak call ko hold rakha gaya. Sabse badi baat maine baar baar bola ki sir apne son ke saath hu jo abhi bahut chhota hai. Aur mujhe uski comforts aur safety bhi dekhni hai. Mujhe baar baar false commitment...
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S
from Bengaluru, Karnataka
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hotel booking on portal

Address:Gurgaon, Haryana, 560034

I did my hotel booking on makemytrip.com and every i went to make the payment the booking date always got reset to the default date which was 27th sep, where as i wanted the booking for 9th oct. I would go back and again do the booking, i did this twice and finally saw that the date was 9th oct, however when i received the voucher it showed 27th sept, i immediately called the hotel itc grand ridge tirupati and told them that this has happened...
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I just tried to book a ticket from patna to delhi using my citi bank credit card . after entering all the payment deatils and submitting .it showed message like below.

Your transaction could not be processed!
There is a problem connecting with the bank .tip: we recommend to use net banking or other debit/credit card to quickly complete your booking.
We request you to try making the payment again.

Although...
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I booked a hotel in Indore through the app by making the selection for 3 adults. When i went to the room selection page the 1st option said 'recommended for 3 adults' and at the bottom was the total amount with the caption 'for 3 adults' with the facility of 'quick book' on which I clicked and made the payment. Just before 1 week from my trip when i called up the hotel they said the booking is for 2 adults and 1 child and if the third person...
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K
kunalsharma7047
from Mumbai, Maharashtra
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speaking to cancel hotel booking

Address:NEAR GOPAL JI MANDIR , ABUROAD, 307026

Sir,
सर मेने 24 सितम्बर को पुष्कर में एक होटल मधुबन बुक करि 11 से 13नवंबर के लिए जब होटल में बात हुई तो उसने होटल बुकिंग केंसल करने को कहा हमारी रेट जायदा हे जब मेक माय ट्रिप पर...
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A
amolsbhosle
from Surat, Gujarat
Jun 7, 2023
This thread was updated on Jun 7, 2023
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makemytrip india can't delete review from make my trip

Address:4000075

I have posted one review by mistakenly for le villagio holiday apartment hotel. Now i want to delete that review but mmt is not allowing me to do so.

I have booked the hotel le villagio holiday apartment from[protected] to[protected] next day while i was submitting my review for paradise perfect but mistakenly i have posted it on le villagio holiday apartment.

Plz remove the below comment
Worst owner...
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R
ram1946
from Mumbai, Maharashtra
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emi option online payment option

I would like to warn all the consumers regarding the serious problem that arise if one selects emi option for online booking from this site. First of all they will charge extra for emi option and also state no processing fees. I selected the option while booking id nn[protected] for mumbai-kathmandu-mumbai on 11th sept 2019. Till date no emi has been done on my icici card used for payment of rs 42292. When i contacted the bank, they ask...
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R
Rishabh Roy Chowdhury
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

capital float charging extra amount of rs. 10,000

Hi,

My name is rishabh roychowdhury and i have a loan through makemytrip using [protected]@gmail.com as the registered mail id.

Now this is to inform you that i have been incorrectly charged an extra amount of rs.10, 004 this month apart from the normal emi payment.

Kindly provide proper explanations for this incorrect charge otherwise we will be forced to stop authorizing payments to capital float...
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D
dhirajchawla
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

failed to provide stay even after giving online confirmation & charging upfront payment

Address:Gurgaon, Haryana

I made an hotel booking from make my trip on 13-sep-2019 (Hotel name: oyo 46579 royal palace resort) for my check-in on 19-sep-2019.

Make my trip charged the total dues upfront & gave me an online confirmation stating that my booking is confirmed. To be double sure about my bookings, i called up at the hotel (Number was mentioned in e-ticked recieved from make my trip) & the hotel manager told me that they no longer have any...
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A
Anil Kant Khandelwal
from Jaipur, Rajasthan
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refund of my cancelled flight ticket money

Website:Jetairway and makemytrip.com

I had booked 2 flight tickets from jaipur to indore through jet airways site but before journey jet airways cancelled flight but after 5 months i have not received refund. Details are as under

Pnr no apviul jaipur to indore date of journey[protected]

2. I had booked 4 flight tickets from indore to jaipur through make my trip but before journey jet airways cancelled flight but after 5 months i have not received...
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R
Reshma Mulchandani
from Indore, Madhya Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

best price guarantee offer denied

Address:Indore, Madhya Pradesh, 452001

Hi, i made a booking online on makemytrip under the best price guarantee. At the time of booking, it stated that if you find cheaper fare then we will reimburse 10 times the amount. After that i found that there was a lower fare available on another site. I called up makemytrip and asked them about the same and the best price guarantee. They told me about the terms and conditions wherein if you use any discount coupon code, you dont stand...
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S
shivnanda
from Bhopal, Madhya Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

my 2 return journey tickets from bhopal to hyderabad against booking id - nf20113224212924 &id nf21150228337408.

Address:103 Udyog Vihar Phase 1, 122016
Website:www.makemytrip.com

Dear sir,

I am following shiv yog life and try to attend shivers being organized in various cities of india. One such 9 day shiver was planned at hydrabad from 29th sep, 19 to 7th oct, 19. Therefore i planned to visit hydrabad and made flight reservation. For bhopal to hydrabad & return to bhopal by spice jet through makemytrip company at rs.7010/. While i checked my name was written as sunanda sunanda instead of sunanda chavhan....
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A
ayoushman
from Aligarh, Uttar Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

fooling consumers fraud policy on double black membership

Had made a booking on mmt for my anniversary from 21st nov till 23 nov 2019. This booking was covered under my doubleblack membership (Which they ask people to pay for) and also had free cancellation from the hotel till 20th november 2019. However, when i cancelled this booking on 12th september, to my horror only 218 rupees were credited back, however as per mmt they had processed refund of full amount of inr 8, 148. Upon contacting the...
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M
Manojpkulkarni
from Hyderabad, Telangana
Jun 29, 2022
This thread was updated on Jun 29, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

not responding to the request to delete my account

I have asked delete my mmt account to mmt support. At first they told me it will be deleted soon and after several mails they told me that the account got deleted but when i try login, login was successful and was able to see my trips and all. Then i mailed the same saying account still exists but they stopped responding to my mails. I got fed up mailing them they are not responding. Please do something about this issue.
Mmt mail id...
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D
Debanath Dey
from Kolkata, West Bengal
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

want to delete the accounts I created accidentally

I have created 3 mmt accounts accidentally. That's why whenever i am trying to attach email id to the account i use, it's saying email i'd is already in use. Kindly help to delete my 2 accounts. One with my mobile number. One with email ids i use. I want to delete the accounts which are associated with my email id. If you want i will share the email ids to mmt privately...
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A
Abhijitbit
from Kolkata, West Bengal
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

money deduction.

My money got deducted on 19th september when i was booking a hotel and till now i do not get the refund. I contacted mmt customer care, they told me that the booking was failed due to some technical issues when i asked about my money they suggested me to contact to the bank. But the bank told me that they could not do anything as the payment was done using the upi of the mmt. Now whom to contact to get my money back?...
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K
kharb75
from Noida, Uttar Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

wrong /illegal cancellations of air travel and hotel bookings by mmt

Address:MakeMyTrip India Pvt. Ltd., DLF Building No. 5 Tower B DLF Cyber City, DLF Phase 2 Sector 25, Gurugram, Haryana 122002, India, Gurgaon, Haryana

Complaint regarding wrongfully / illegal cancellation of my hotel and air travel bookings and inclusion of cancellations of hotel and air travel bookings of other unknown persons against my mmt account for the purpose of refund adjustment for bookings which have not been made by me and breach of my private security of mmt account

Dear sir,
1. 1. I am mmt user for last many years and i am also a mmt black customer for...
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K
Kusum Roy
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

review us not editing or its getting delete

Address:Quarter number 7 FIRST FLOOR CGHS CAMPUS SECTOR 5 RK PURAM NEW DELHI, New Delhi, Delhi, 110022

I want to remove my review of tarab home stay shoghi shimla done on 16 september, 2019 by name manish kumar from mmt as by mistake it was done and i didn't give the review, someone else has posted it from the link by mistake, please delete the review.

I tried hard to edit or remove the posted review so many times but it's not getting delete or edit. Mmt also don't give any options of deleting the review. Please help and remove...
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J
Juhi Bhadviya
from Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

hotel denied checking but no response for refund from makemytrip

Bookingid nh[protected], hotel denied check in and said they have no such contract with makemytrip and have mailed mmt for booking cancellation. Mailed and contacted mmt many times, no updates from last week, no refund provess initiated. Mental torture. No one takes up teh issue they just say we will forward to concerned team and arrange call back. Didnt recieve any call backs yet. Pfa email from hotel owner to mmt forhotel cancellation...
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M
mukund meena
from Surat, Gujarat
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

I haven't received the rewards point

Address:D2-26 Adityanagar township, NTPC kawas, hazira, Surat, Gujarat, 394516

I have made 2 hotel booking on 21st of june 2019 and 26th june 2019. The hotel was grand hyatt goa and carvela beach resort goa. While doing the booking i applied a coupon code hdfc10x2 and have made the payment using hdfc black diner credit card, which was successfully applied. Its been 90 days since then but i havent received my hdfc rewards points. On calling the hdfc bank they are saying we havent received any communication from makemytrip...
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