MakeMyTrip India Complaints & Reviews

I almost missed a flight and incurred a lot of loss because of carelessness of mmt.
I booked a found flight from lucknow to taipei via bangkok.
The journey from lucknow to taipei went smooth. But the return flight which i had on 15th of november 2019 from taipei to lucknow via bangkok (Pnr no szeeha)
Is cancelled partially (Bangkok to lucknow) on 5th of september and airlines informed this to mmt. But mmt informed me via mail that now your flight is departing early by 3 hrs and it was a good news for me as i didn't wanted to wait much on airport.
Before the day of journey i just cross checked my flight on thai airways and came to know that flight is got cancelled.
When i asked this thing with mmt customer care executive they lied that flight is only cancelled a day ago means 13th of november and airlines has not given any update regarding cancellation.
I came to know this through airline that flight is got cancelled on 5th of september and they informed mmt on the same day but mmt sent the wrong update to me that flight is departing early.
I just want a strong action against such act and compensation for this mental harrassment and losses. I have attached 2 screenshot one is showing that mmt still not updated its mistake and showing trip completed and another is google update regarding that flight which haven't started yet. And i'm waiting for flight here far far away from my home because of mmt blunder.

Hi, i have not received my refund amount of rs. 4024. Cancellation of flight from indore to hyderabad. I have requested for cancellation on 4th nov. Attaching the screenshot with booking id no. Although mmt representative approached me for 2-3 times but all in vain.

Can you please check and let me know when will i receive my refund amount.

Thanks,
Anil rajani

I have booked a hotel by using make my trip (Mmt) website in the month of september 2019 with booking id - nh[protected]. After that because of gst reduction mandate the amount of tax applicable on this hotel booking has been reduced and for that on oct 20th i have received a mail from mmt stating i will receive a refund of inr 1451.67. As per the mail, the upi refund process should not take more than a day or two.

But it is going to be one month since the refund mail i have received but i did not get my refund yet. I have raised several tickets with mmt and called them many times but each time they are saying, the refund will be posted with in 72 hrs.

It is the first time i am using service from mmt but for my first issue only they showed how bad is their customer service. For an issue which should not take more than a day, they keep on extending till one month and still no resolution. I doubt how they are going to support me if any issue arises during my upcoming stay in the hotel.

Really pathetic service.

I had booked 2 rooms for 4 adults at wood stock kausali on dated 07.11.2019 for 11.11.2019 to 12.11.2019 as we reached there, hotel staff have not allowed for check in on 11.11.2019, same was informed to customer executive but they have not been responded for resolving my problem. They have not been refunded till date. Again i request to higher authority of make my trip please release my refund because we were not allowed for check in by hotel staff.

I'm an mmt double black member, i redeemed my cash by taking voucher, voucher was sent immediately but code given is showing invalid/error when i'm making booking. I called, mailed and chatted the customer service, for 7 days continously, every time i get same answer we can't help you now will forward to concerning team call you back in 24hrs!!! But 7 days have passed by i got no calls or emails resolving the matter and every time i call they say we will get back in 24hrs!!!

My accommodation on 1st nov at pondicherry was cancelled by hotel person due to unavailability of room. However there was no communication from anyone on this and we were standing infront of hotel for 3hrs at night with two 3-year old babies.
After a long discussion, mmt person had confirmed that my amount will be fully refunded and along with that a travel voucher of 2000/- will be shared.

After 10-15 follow ups for the same since 2nd nov, i havent received any confirmation on the same.
Reason confirmed after multiple follow ups is that my email id is not registered with my mmt account.
I dont think so it is that difficult to share a voucher even if the email id is not registered.

Very bad experience.

Regards
Venkates

On 9 october 2019 i booked hrtc bus from delhi to bharwain for journey date 23 october 2019. My booking i'd was nu[protected]. But under some circumstances i cancelled the booking. The total amount of 991 have been deducted from my account. But till now am not able to get refund in my account. Its been long time since i cancelled booking. Kindly refund me as soon as possible.

I want to delete my account but makemytrip is not responding via email or phone.
I no longer want to use this account on makemytrip.
I have tried to contact support both via phone and email but have received no response on either.
This is unacceptable customer support from them and they are purposefully ignoring this request because it concerns closing an account.

We booked a holiday package with makemytrip for turkey. They promised to take care of our entire trip details including visa. They took our documents including the passports for visa processing. They have also taken two payments from us to the amount of ₹120, 000. However now they are not responding to any queries and are holding our passports hostage.

Booking id: nl[protected]

Hi, i had a word with riya regarding my hotel booking and she offered me refund of 2000 and asked me share the bank details, i have shared the bank details on the same day but no one reverted yet from mmt side secondly i called mmt again where one supervisor told me there is no action has been done from riya side.

Reference no.[protected]

I booked 3 rooms for 10 guests (6 adults and 4 children) for 21st-23rd dec in four points by sheraton, mahabalipuram through the makemytrip app. I wanted to change the dates of travel. I tried contacting makemytrip, the automated response received was we are attending to customers who are travelling in the next 10days because they are short of staff. The prices are going up on the other hand which they do not realise. It is our money that is at stake. The automated reply said do it on the app or our website. I then went to my booking on the app, it had a few options like cancel booking, modify guests, modify dates, etc. I only clicked on modify dates and selected 27-29th dec. It showed a that your package is available for your chosen dates for a price difference of rs11000. I then paid the differential amount and received the new booking voucher. Please note the new voucher is with only 6 adults and 0 children. How can this be? I have clicked on nothing other than modify dates.

2nd phase
Withing 10 minutes of recieving the voucher i was trying to contact mmt. My fear is i have now paid rs82000 and at hotel they might ask me to pay more for the children. I was unable to cancel and make a fresh booking also. I messaged frantically through my app. I finally get a call with maybe 2 rings late in the evening which i missed. I then get a message saying case closed. I do the chat process again. I finally get a call and the agent says yes there is an issue with your booking, our specialised technical team will get back to you maximum with 48 hrs. I was slightly relieved. But after 24 hrs i got impatient again because if i have to cancel this booking and make a new one, the prices are soaring high. I chat again, get a call and say the same thing, there is an issue we will get back.
Please note that it has been 5 days for the first booking and 4 days for the second. There has been no response at all!! I wanted to file a case as i'm feeling harassed. My money is involved and other two families whom i don't know what to answer.
If they want to cancel my booking let them do so and refund my entire money or call me to discuss. I have both vouchers to show which i am unable to upload

I am writing this complaint to express my deepest regret towards makemytrip support and supervisor. They are as good as non-functional.

Booking id: nh[protected]Attached voucher)

My booking was confirmed and check-in was on 2 november 2019. Upon reaching the hotel they told us they haven't received any booking from mmt end. We called mmt support to get this resolved but instead of getting this solved after 5 hours mmt shared alternative property (Amor beach resort) voucher where we paid 6k more (Attached is hotel booking voucher) and the revised property was not equivalent to the previous booking. Hence, we paid twice for the hotel and went through the misery of requesting support from mmt. Revised voucher sent my mmt was only for 1 adult and hotel started demanding more money from us (Highlighted the same)

Also, we booked activities from thrillophia on the same day but we couldn't able to effectively avail the services and would you please compensate for the same.

Request you to please look into it.

Hi team i booked hotel for 3 days 2 rooms in ahmedabad last 1 november 2019. When i was reached at hotel on 1 nov hotel denied cheak in, hotel management told payment issue we not accepting online payment. Imegitely i call customer care of make my trip but they couldn't solved problem. I told them returns my online payment in my account. Upto 10 days completed but they are not confirm with refund so please tell me what will be next action by me?

Mr. Kalra, thanks for giving me a great experience hats of to your supervisor Sonal who even don’t know weather my booking is refundable or not so I have to guide her but it is not an issue, thing is that she committed a voucher of 3000 to me as a compensation and I requested her to make it documented and send a mail, believe me I called her in the morning time and now it’s 8pm since I haven’t received a single mail so that I can assure that I will getting a voucher. Pls let me know where else I can write this appreciation mail for your kind gesture

Booking I’d NH7P[protected]

Hello sir my name is lakshay gupta.. I am a very regular old user of make my trip and my mobile number is +91-[protected].
I had made two bookings (Nh[protected] and nh[protected] on a non refundable basis thinking that i will go for this vacation as i have always been going after making non refundable bookings in make my trip..
Unfortunately i met with an accident last week and i have fractured my leg.. My doctor has adviced me a complete bed rest for two months because of which i won't be able to go for this vacation and bookings mentioned above..
I hereby request makemytrip from the bottom of my heart to cancel these bookings and refund the amount to my mmt wallet or my bank account as i can use them after i'm back to normal health. While booking these non refundable bookings i never knew this is going to happen in my life. As an old valued customer of make my trip i request makemytrip to refund the money as a special gesture from their side.. Because it's a very genuine reason as what happened with me was unpredictable.

I await a positive response from your side.

Hello,
I am a regular traveler and generally book my flights on indian travel sites. I was quite happy with yatra but in order to change the experience, i chose makemytrip and booked some domestic and international travels for me and my family.
As mmt claims ‘#no1’, i thought your services would be quite clear and appreciable. While booking the tickets, i also opt for insurance for all the flights i booked but i never received any insurance details from your side.
I am well settled nri in paris and working in one of the top banks. I have to really spare my time to talk and follow it up with your customer service. I started the chat with your customer care couple of times but no instant reply.in fact, on some chats the reply was after few hours. Strange.
You can check that asking your backend team.
Then today morning (07th nov 2019) around 9am cet, i called mmt customer service. Again the call was transferred from one agent to another. Big waits in between the transfer and ultimately, your customer service put me on hold for 30 minutes and then disconnect the call finally at around 10:10 cet. Classic customer service. I expect you should hear the call recording. A lot of training is required in order to handle such a simple request like that.

For me, i just need insurance documents for all the bookings i made with you. And then may be i will leave make my trip and move to some other online travel agent.

I am not asking a favour but asking the return of what i have paid you.

But you should take this very seriously. This is a real flaw in your system to not provide any details of insurance to the customers who buy directly with mmt.

Hope you will take some action and improve yourself.

Booking id - nn[protected]
Booking id - nn[protected]
Booking id - nf[protected]
Booking id - nf[protected]

Regards
Nishant bansal

The above mentioned booking is done for 4 adults by paying slightly more than 2 no of double occupancy. Upon check in they provide just one double occupancy room with 2 no of additional mattress. The room is not spacious enough to place those with comfortable movement though we request to provide 2 double occupancy room, since we paid more than that, but hey refused and informing us that this they have provided only for kids, whereas while booking it is clearly mentioned as 4 adults.
The immediate next day we booked 2 no of double occupancy through goibibo with cheaper rate.
Today i have received 2 bills by splitting the amount paid by me to avoid their tax burden in unethical way. Even on enquiry the so called gm of the hotel rubbish and used filthy language.
Hope you understand the intense of the issue and refund the money as well the action against the brutal gm to avoid further escalations

Dear sir,

Ref: makemytrip booking id in1b[protected]

I had booked ticket of 21 people (Group booking) through make my trip travel expert by email. Then i had cancel my 1 ticket and email this details to our travel booking expert and i received confirmation of same that i am cancel 1 ticket from my group booking.

But still i have not get refund from make my trip and i call our expert they told me refund from airlines is get by make my trip but make my trip account dept. Why not process the same in your account i dnt know?? Then he suggest me draft a mail to make my trip concern team related to refund. I send email to [protected]@makemytrip.com but still i have not get any reply from this end.

I am very much worry about this matter.
Please do the needfull
I hope you will help me out this.

Thanks & regards.

Pratik patyane ([protected]@gmail.com)
[protected]/[protected]

I had tried to book train ticket from bangalore to kopergaon by karnataka express -12627 for journey date 15th february 2020 on october 20th (Booking id no[protected]. The transaction failed but my account was debited with an amount of rs. 1409.66. I had contacted the make my trip toll free number and had spoken to agent ms. Kavitha (Ticket id no. [protected]) and then i received a sms saying that my case / issue was mentioned as closed ny the above said agent. The message informed that the amount will be credited back back to my account within 14 days. But we have not received any amount so far.

I booked my train tickets from hyderabad to coimbatore on march 6th 2019 for 3 people. Got it cancelled on may 3rd. After a month i contacted make my trip website for refund i was told the policy of refund is 60 to 90 days. But inspire of calling regularly they are putting the blame on i rctc. We paid to make my trip and i hold you make my trip responsible. Almost 100 calls have been made and several mails sent but still no response. I want the higher authorities to answer and take responsibility.