MakeMyTrip India Complaints & Reviews

I booked flights for 3 pax mumbai delhi 4th oct.
Due to some emergency flights had to be cancelled.
On contacting make my trip, agent advised the refund amount which was quite a lot taken away.
I requested the staff to look at less cancellation she advised me to contact go air directly and cancel flights.

I wasted 35 mins contacting airlines to cancel flights.
Refund was sent back to make my trip.

Staff never advised me that make my trip will still charge the fees no matter wherever cancellation done.
Totally wrong information given and misguided

My refund arrived on 29th sept in make my trip ac
Till yesterday no one bothered to contact.
How can a reputed co can keep customers funds for 9 days.
If i don’t contac they will take my money.

No trust
Very bad customer service

I booked bus ticket with correct date but due to technical fault mmt booked ticket for the same date without any confirmation before payment. Now no one is there to lodge a complaint for this. Deducted money and not ready to refund. I am not responsible for this. So i need my money back. Chat, email and toll free no services are completely useless.

My makemy trip id: [protected]

We have booked the flight ticket on[protected] form kolkata to visakhapatnam date of journey[protected] indigo flight and made through online payment successfully deducted amount of rs. 5295/- in our bank account, but ticket not generated and also amount not yet refund to our account.

Hence we request you to kindly take immediate action and refund the not generated, not booked ticket amount of rs. 5, 295.00 (Rupees five thousand two hundred and ninety five only) on top priority.

Treat the matter as most urgent...

Ticketpnr: [protected]booking id: nh7p[protected] i had booked a hotel at guwahati through makemytrip.com. The hotel name is oyo flagship fortune hotel, at guwahati. But the hotel manger denied the booking & did not give us a room. The hotel manager provided the hotel to another party at a high price. I had contacted to oyo call centre & makemytrip.com csll centre but both of them denied to help us.

I had made a booking on 8th september 2019 for trip to manali from delhi on 26th october 2019 but due to personal issue i had to cancel the trip and i informed about the trip cancellation to makemytrip 20 days in advance. I expected atleast partial refund of amount paid as it was paid in full and not in installments but this corrupt organization has no customer friendly policy. Certainly don't trust this company with your bookings. Had the booking included airfare then i could have understood that there was no refund but for bus and hotel booking also there is no partial refund shows how corrupt this company is.

We booked two rooms at hamirpur on dated 05.10.19 and the payment done through credit card.

Whenever we reached hotl the owner asked for further amount and conveyed that theier relations closed with oyo and not wanted to give room as per booking.

Makemy tyrip not help in this matter and we whole night suffered lot and no any singlr help not get from both oyo and makemy trip. We need to get the refund with penalty.

My airline had cancelled my flight from kolkata to pune. Makemytrip told me that my refund has been processed on 26th of september and i should be getting it within 3 working days. I didn't. When i contacted them, they told me i would surely get it by the 1st of oct. Again the deadline passed and i didn't get a dime in my account.
I contacted them again and they said that it would for sure reflect in my account by the 4th of oct. Today is the the 5th, and guess what, i still haven't got my money back.
This is sheer harassment and the amount is quite hefty.

Refund not received for the payment done for booking of the package for chikaldhara. Booking ifor the date 17. To 18 august s been cancelled by agent mob no [protected] and he mail me refund from make my trip portal
Booking done on help travel and above agent is responded and booked tour for 2 days to chikaldhara maharashtra.
After that booking is been cancelled on same date payment done by google pay ₹5590 and no refund received till date.

I booked an oyo hotel through makemytrip (Mmt) having booking id nh[protected] by playing the total amount in advance. But after reaching the hotel at 11:15 pm the hotelier said that rs. 646 is pending which i need to pay at hotel. The hotelier denied check-in unless i pay the pending amount upfront. I called up mmt customer service who told me to wait for 45 min. After traveling for the whole day i waited for almost an hour at the reception but no response from mmt. I called up again and they put me on line waiting for 35 mins. I finally gave up and paid rs. 646 at hotel to get myself checked in.
I would have made the booking through goibibo but due to attractive discount offer from mmt i booked through them. And ended up paying more due to cheating by mmt.
Mmt should be blacklisted and banned in india.

This is regarding my hotel booking at radisson blue nagpur

— forwarded message —
From: ashish potphode
Date: mon, 30 sep, 2019, 10:41 am
Subject: regarding room reservation
To:

Myself dr. Ashish potphode booked a room at radisson blue, nagpur on 27 sept 2019
Booking details-

*booking details*
Makemytrip id: nh[protected]
Pnr: [protected]
Check-in: fri, 18 oct 19, 02:00 pm
Check-out: sun, 20 oct 19, 12:00 pm
Charges-15443
In this by mistake i booked room for single guest
I realised it and tried to modify booking from app thinking i wil have to pay difference only for extra guest
But instead it booked one more room
And i was charged 19769
Booking details-

*booking details*
Makemytrip id: nh[protected]
Pnr: [protected]
Check-in: fri, 18 oct 19, 02:00 pm
Check-out: sun, 20 oct 19, 12:00 pm
I called customer care executive and told about this he guided me and told i should cancel this booking and amount wil be refunded as second booking is refundable.
When i tried it showed cancel entire booking i again contacted customer care and informed them regarding this they assured me not to worry only second booking wil get cancelled and first wil remain same i did so and called customer care to add an extra guest to my previous booking i have been told hotel reservation desk is clsoe and u wil get a call from make my trip next day for additional guest info and charges
But yesterday i didn't got any call so i called customer support today i have been told my entire booking is been cancelled ur second booking refundable so you are getting that refund but first booking non refundable so won't get any refund if you want you can book other room again!
I wanted to talk to supervisor call was not been transferred and was been asked to wait for two hours for call from your side.
What kind of service is this?
Are there call centre representative are fully aware of functioning of services?
What should i do now?
Now my both booking cancelled not getting refund too
Whn i called customer care service n number of times
On 30 th oct i got confimatray mail from make my trip that my previous booking is confirmed and room reserved
But now again on 3 rd of oct i got mail your booking cancelled
I m not getting what to do

Hi,

This is regarding mmt travel finance option in my mmt app. Earlier i availed this facility for air ticketing however from the last 5-6 days i am trying to book a few tickets but on the payment page, the mmt finance option is not coming.

In the mobile app, i can see on the home screen it says "mmt travel finance exclusively for you" with a limit of 2 lacs.

I called your customer care for the same but it seems your agents are not informed about this product.

Please address this issue on an urgent basis.

I had booked a bus through make my trip id using net banking. I selected a seat and filled the details and proceeded to payment. And the amount rs 678 was debited from my account and atlast it says your payment was failure. I was in a hurry and i rebooked the same seat by above procedure and my payment rs 678 was successful. Make my trip send a message saying my money will be refunded but not yet refund. When i contacted the customer care they are not responding properly for it. My total amount debited from my account is 1356 but my fare is 678.

I had booked a bus through make my trip id using net banking. I had selected the seat number and filled my details amd proceeded it for payment. Firstly the amount 678 was deducted from my account and atlast it says your payment was failure. Am in a hurry so i rebooked the same seat by the above mentioned procedures and my payment was successful. I got a message from make my trip said that my refund is processing and it will be reflect on your bank account but the thing is the amount is not yet refunded and the customer care is not properly responding for the issue.

Transaction of rs.4, 377.00 made on sbi credit card xx9836 without effecting add'nl factor of authentication mandated by rbi, at makemytrip india pvt l on 27 sep 19.

The above msg received from my sbi credit card and i came to know that a fraud is being done from my credit card details uploaded in make my trip, for which i have not received any confirmation mail, sms nor app is showing any booking done by me. Who have done this? Kindly take immediate action against it and refund back my rs.4377/- in my a/c immediately. Also take security action.

Yours faithfully
Deepak singh rajpurohit
([protected]@gmail.com)

I want to delete ny account of mmt with the user name tiasha biswas, i have mailed you several times. Please tell your customer care to respond, i am too annoyed please do the needful, how much time should i wait for your reply?? I request you to keep an option of deletion in the website itself, otherwise it's problematic. My phone number concerning the account is [protected] and corresponding email i'd is same as that provided and registered in the website www.consumercomplaints.in with the user name shampa_burdwan. Please do the needful and not giving the deletion option is just like trapping a person who doesn't want to keep it anymore or facing issues with it.
I don't want my complaint to be posted publicly.

Name - maharshi daga
Hotel name - hotel emerald, daman
Pnr: [protected]

I booked a stay for 3 days at a hotel through make my trip paying entire booking amount in advance. Before 3 days of my travel, when i called at the hotel, i was informed the hotel management that the hotel was under renovation and they will not be able to provide me the premium category of room which i had booked. The hotelier also asked me to cancel the booking. However, to claim refund of the booking amount, i called to the make my trip helpline. I was asked to wait for 45 minutes. Then again i was asked to wait for 6 more hours and there is still no resolution yet. This is a highly disregarded and fraudulent approach from make my trip towards the customer. The hotelier himself admitted that the hotel is under renovation and he will not be able to provide us the category of room which we booked. Instead of taking the action against such careless approach of the hotel management, the customer is compelled to wait and request for his rightful refund repeatedly. Such instances taint the goodwill of a reputed brand like makemytrip and makes it less recommendatory. I have paid my entire booking amount in advance and the stay has not even started yet and hence, i seek refund of the entire booking amount. Kindly process the same as soon as possible because such a lethargic approach is a matter of sheer disappointment for loyal make my trip customers.

I booked a stay for 3 days at a hotel through make my trip paying entire booking amount in advance. Before 3 days of my travel, when i called at the hotel, i was informed the hotel management that the hotel was under renovation and they will not be able to provide me the premium category of room which i had booked. The hotelier also asked me to cancel the booking. However, to claim refund of the booking amount, i called to the make my trip helpline. I was asked to wait for 45 minutes. Then again i was asked to wait for 6 more hours and there is still no resolution yet. This is a highly disregarded and fraudulent approach from make my trip towards the customer. The hotelier himself admitted that the hotel is under renovation and he will not be able to provide us the category of room which we booked. Instead of taking the action against such careless approach of the hotel management, the customer is compelled to wait and request for his rightful refund repeatedly. Such instances taint the goodwill of a reputed brand like make my trip and makes it less recommendatory. I have paid my entire booking amount in advance and the stay has not even started yet and hence, i seek refund of the entire booking amount. Kindly process the same as soon as possible because such a lethargic approach is a matter of sheer disappointment for loyal make my trip customers.

I want to delete my account as I am facing severe issues with the same and the account doesn't even belong to me anymore. I have mailed make my trip support team but they didn't respond. My user name is Shampa_Burdwan and my email I'd is same as that mentioned in the consumerscomplaints account. My MMT user name is Tiasha Biswas and email I'd is same as that. So please help me by deletion of my account.

As per recent announcements made by ms nirmala sithraman (Hon finance minister) regarding gst rate cut for hotels having room rate above rs 1000/- applicable from 1st oct 2019. This is also applicable for bookings done in advance before 1st oct 2019 having check in dates after 1st oct 2019.
Make my trip is denying the fact and clarifications is required from make mytrip regarding the gst refunds for my advance bookings done

I booked train tickets from make my trip and on the day of the journey on my way to station, I checked if the train was in the correct time, but to my surprise mmt app said that the train was cancelled. I called the customer service and also was told that the train was cancelled due to rains. I contacted the customer care through chat anfd the same was confirmed thatbthe train is cancelled and I’ll be getting my refund in few days. Now after almost 2 months mmt say that the train was not cancelled and the refund is not possible. This is fraud committed against me by mmt. I have proof about the cancellation. I had to spend another 5k through mmt again to book bus tickets to travel back as my train was cancelled.