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MakeMyTrip India Customer Care
MakeMyTrip India Pvt. Ltd.
Customer satisfaction rating: 45%
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4339
COMPLAINTS

MakeMyTrip India Customer Care

MakeMyTrip India Pvt. Ltd.

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Address
Tower A, SP Infocity 243, Udyog Vihar, Phase 1
Gurgaon
Gurgaon District
Haryana
India - 122016

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1800 102 8747  [All other major operators]
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285
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186
1800 118 747  [MTNL/BSNL phones]
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89
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94

Phone:
Phone:
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303
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156

Additional info
Customer Support

F.A.Q.

Contact Details

Branches & Offices

Ahmedabad (CG Road)
4th Floor, Arvind Avenue, CG Road, Opp. to Associate Petrol Pump, Ahmedabad 380009
Toll-Free: 1800 103 0020

Aurangabad
Pawandeep, Kushal Nagar, Jalna Road, Near Patidar Bhawan, Aurangabad 431001
Tel: +91 24 0660 9594

Ahmedabad (Maninagar)
3rd Floor, Swastik House, Nr. Jawahar Chowk, Opp. to Radha Vallabh Mandir, Ahmedabad 380008
Tel:
+91 79 4030 4131
+91 79 4030 4136

Ahmedabad (Sahibaug)
1st Floor, C1/2 Mani Bhadra Complex, Shahibaugh, Opp. to Rajasthan Hospital, Ahmedabad 380004
Tel:
+91 79 4009 8747
+91 79 4009 8754

Anand
105, Sankalp, Anand V.V. Nagar Road, Opp. to A.P.C. Gujarat 388001
Tel: +91 26 9224 5909

Allahabad
G-4, Shree Ganpati Square, 44A/36 Elgin Road, Civil Lines, Opp. to A.H. Wheelers, Allahabad 211001
Tel: +91 53 2226 0248

Bardoli
117, Millennium Mall, Station Road, Bardoli, Dist. Surat, Gujarat 394601
Tel: +91 26 2222 5757

Bangalore (Residency Road)
Unit No. 101, Cear's Plaza, No.136, Residency Road, Opp. to Bangalore Club, Bangalore 560025
Toll-Free: 1800 103 0040

Bangalore (Vidyaranyapura)
#1240, GS Arcade, 2nd Floor, Vidyaranyapura 1st Block, Above Axis Bank, Bangalore 560097
Tel: +91 80 6555 5952

Bikaner
F-16, Heeralal Mall, Opp. to Railway Station, Bikaner 334001
Tel: +91 15 1220 1128

Bhubaneshwar
B 23 Saheed Nagar, Beside Hotel Empire, Bhubaneshwar, Orissa
Tel:
+91 67 4254 7853
+91 67 4254 7339

Bhopal
2nd Floor, E 5/4, Shopping Complex, Arera Colony, Infront of Habibgang Police Station, Bhopal (MP) 462016
Tel:
+91 75 5422 3687
+91 75 5242 9860

Bhuj
Shop No. 4, Odhavdham Apartment, Jubilee Circle, Opp. to Viram Hotel, Bhuj, Kutch 370001
Tel:
+91 28 3222 7722
+91 75 6765 5500
+91 95 3754 4566

Chandigarh
SCO 43-44, Level 1, Sector 8-C, Madhya Marg, Near KFC, Chandigarh 160018
Tel: +91 17 2432 0000

Chennai
Door No. 10, 1st Floor, Khader Nawaz Khan Road, Opp. to Starbucks Coffee, Chennai 600006
Tel: +91 44 4261 8747

Chennai (Adyar)
No-16, 2nd Cross Street Kasturbai Nagar, Near Gandhi Nagar Bus Stand, Adyar, Chennai 600020
Tel: +91 44 4905 0505
Toll-Free: 1800 103 9691

Chennai (Tambaram Store)
No.636, 1st Floor, GST Road, Nehru Nagar, Kadaperi, Tambaram, Chennai 600045
Tel:
+91 44 2241 7747
+91 90 4209 7747

Coimbatore
551-A, Lokamanya Street (West), DB Road, RS Puram, Coimbatore 641002
Tel:
+91 42 2438 5767
+91 42 2436 5767
Fax: +91 42 2427 5767

Cochin
Near St. Fransis Church, Adj. Axis Bank, Kathrikadavu, K.K. Road, Kaloor, Cochin 682017
Tel:
+91 48 4441 1222
+91 48 4646 2222
+91 96 4565 7111
+91 95 6713 4444

Dehradun
24/3 Saharanpur Road, Patel Nagar, Patel Nagar, Rajouri Garden, Near Hotel Calista, Dehradun 248001, Uttarakhand
Tel: +91 13 5272 5533
Mob: +91 89 7907 7044

Delhi
UG-7, Upper Ground Floor, TDI Mall, 11 Shivaji Place Complex, Rajouri Garden, Adjacent to Shoppers' Stop, New Delhi 110027
Toll-Free: 1800 102 3060

Delhi (Rohini)
216, Ring Road Mall, Outer Ring Road, Sector-3, Rohini, Near Deepali Chowk, New Delhi 110085
Tel:
+91 11 4751 1301
+91 11 4751 1302
+91 11 4751 1303
Mob: +91 95 9910 5789

Delhi (Connaught Place)
F-26, 1st Floor, Connaught Place Inner Circle, Opp. to Palika Bazaar, Delhi 110001
Tel:
+91 11 4152 0337
+91 11 4152 0338

Durgapur
A/2 Nandalal Bithi, City Centre, Durgapur 713216
Tel: +91 81 1660 4614

Guwahati
Prakash Tower, 4th Floor, Opp. to Dona Planet, ABC Bus Stop, GS Road, Guwahati 781005
Tel: +91 36 1246 8747

Gurgaon (Udyog Vihar)
Tower A, SP Infocity, 243, Udyog Vihar, Phase 1, Gurgaon, Haryana 122016
Toll-Free:
1800-11-8747 - From MTNL/BSNL phones
1800-102-8747 - All other major operators

Gurgaon (Near Galleria Market)
4001, DLF Phase - 4, 1st Floor, Next to Galleria Market, Gurgaon, Haryana 122002
Tel: +91 12 4717 7417

Hyderabad
1st Floor, ABK-OLBEE Plaza, Road No. 1, Banjara Hills, Opp. to Care Hospital, Hyderabad 500034
Toll-Free: 1800 103 3070

Hosur
Abhinav Towers, Opp. to CSI Church, Behind ICICI Bank, Shanthi Nagar, Denkanikottai Main Road, Hosur 635109
Tel:
+91 43 4460 6666
+91 43 4460 8747

Indore
Silver Arc Plaza, Race Course Road, Janjeerwala Square, Opp. to Cafe Coffee Day, Indore 452001
Toll-Free: 1800 102 2504

Jabalpur
2-3, Ground Floor, Utsav Hotel Complex, Russal Chowk, Jabalpur 482001, Opp. SBI ATM, Jabalpur
Tel: +91 76 1403 8747

Jaipur
Shop No: 201, 36-37, Calgeri Road, Mauji Colony, Malviya Nagar, Jaipur, Rajasthan 302017
Tel:
+91 14 1405 4646
+91 14 1405 4647

Jalandhar
Office No. 15, 3rd Floor, City Square Building (EH-197), Civil Lines, Jalandhar 144001 (PB), Adjoining Kesar Petrol Pump
Tel:
+91 18 1463 5000
+91 93 1609 3629
+91 99 1557 7687

Jodhpur
131, 2nd Floor, Mandeep Tower, Kalpatru Shopping Center, Main Gaurav Path & Residency Road, Near Rawan Ka Chabutara, Jodhpur 342003
Tel: +91 29 1277 0613

Jamnagar
143, Neo Square, 1st Floor, P.N. Marg, Gujarat 361008
Tel:
+91 28 82676061
+91 28 82676062
+91 28 82676063
+91 28 82676066

Jammu & Kashmir
Shop No. 18, B2, South Block, Bahu Plaza, Jammu - 180012 (J&K)
Tel: +91 19 1247 9260

Kanpur
1st Floor, Nirmal Palace, 14/75, Plot No. 5 & 6, Civil Lines, Kanpur, U.P. 208001
Tel: +91 51 2253 6555

Kolkata (Sarat Bose Road)
2nd Floor, Ideal Plaza, 11/1 Sarat Bose Road, Near Minto Park Crossing, Kolkata 700020
Toll-Free: 1800 103 0060

Kolkata (Salt Lake)
KB-25 Salt Lake City, Sector-3, Ground Floor, Kolkata 700098
Tel: +91 33 4000 2766

Lucknow
4 & 5 Ground Floor, Shalimar Square, B.N. Road, Lal Bagh, Lucknow 226001
Toll-Free: 1800 102 2505
Fax: +91 52 2407 1310

Ludhiana
SCO - 33/1, Main Market, Sarabha Nagar, Ludhiana 141001
Toll-Free: 1800 102 2506

Meerut
Nirmal Arcade, 47, Garh Road, Meerut, Uttar Pradesh 250001
Tel: +91 12 1405 2255

Mumbai (Andheri East)
Ground Floor, Premier House, Plot No. 38, Central Road, MIDC, Andheri (East), Opp. to Tunga Paradise Hotel, Mumbai 400093
Toll Free: 1800 103 0080

Mumbai (Mahim West)
G-3, Zehra Manzil, 91, Lady Jamshedji Road, Mahim West, Next to Paradise Cinema, Mumbai 400016
Toll-Free: 1800 103 0080

Mumbai (Opera House)
509, S.V.P Road, Krishna Bhuvan, Opera House, Opp. to Central Bank of India, Mumbai 400004
Tel:
+91 22 3000 4107
+91 22 3000 4114

Navi Mumbai
A 334/5 Balaji Bhavan, Sector 11, CBD Belapur, Next to CBD Belapur Station, Navi Mumbai 400614
Tel:
+91 22 6673 6590
+91 22 6673 6595

Navi Mumbai - Vashi
G4/Ground Floor, Plot No-47, Sector 30A, Haware Fantasia Business Park, Vashi, Navi Mumbai 400705
Tel: +91 22 6793 9014

Mumbai (Malad)
Shop No 26, Bhoomi Classic, Opp. to Inorbit Mall, Malad Link Road, Malad West, Mumbai 400064
Tel:
+91 22 2873 6001
+91 22 2873 6002

Mumbai (Thane)
Shop No. 5, Tower No. 1, Flower Valley Complex, Eastern Express Highway, Opp. to Viviana Mall, Thane (W) 400601
Tel:
+91 22 2547 8031
+91 22 2547 8032
+91 22 2547 8033
+91 77 1891 4702
+91 77 1891 4703
+91 77 1891 4704
+91 77 1891 4705
+91 77 1891 4706
+91 77 1891 4707

Nagpur
277, Mona Enclave, West High Court Road, Opp. to Pyramid, Gokulpeth, Opp. to Pyramid Mall, Nagpur 440010
Tel: +91 71 2661 8747

Nasik
2, Tushar Building Ground Floor, Sharanpur Road, Opp. to Hotel Patang, Nasik 422002
Toll-Free: 1800 102 7804

Puducherry
Old No 14, New No 28, Ambur Salai, Near Mithai Mandir, Puducherry 605001
Tel:
+91 41 3430 8747
+91 41 3234 8747

Pune
1st Floor, PT Gera Complex, Bund Garden Road, Opp. to Wadia College, Pune 411001
Toll-Free: 1800 102 7805

Patna
Upper Ground Floor, M/S RN Agrawal & Sons, Indian Oil Petrol Pump, Dujra, Patna 800001
Tel: +91 61 2325 6126

Rajkot
Opp. to Royal Keshar Building, Mahakali Mandir Road, 22 New Jagnath Plot, Rajkot, Gujarat 360001
Tel:
+91 28 1246 0955
+91 28 1246 0956
Mob: +91 8238 666 700

Raipur
Lal Ganga Shopping Mall, 107, 1st Floor GE Road, Opp. to Wadia College
Tel: +91 77 1403 9687

Ranchi
Ground Floor, Samudra Complex, Circular Road, Ranchi 834001
Tel: +91 65 1256 3134

Siliguri
2nd Floor, City Plaza Building, Sevoke Road, Siliguri 734001, Opp. to Payal Cinema
Tel: +91 96 0998 1815

Surat
3rd Floor, Rajhans Plaza, Ghod Dod Road, Opp. to Pizza Hut, Surat 395007
Toll-Free: 1800 102 7807

Shillong
PDE Building 2nd Floor, Laitumkhrah Main Road, Adjacent to Yalana Hotel, Shillong 793003, Meghalaya
Tel: +91 36 4222 1775

Shimla
Shop No. 9 Auckland Shopping Complex, Lakkar Baazar, Shimla 171001
Tel: +91 17 7265 3885

Secunderabad
139/38, United Building, Paradise Circle, Secunderabad 500003
Tel: +91 40 6638 7701
Mob: +91 92 4655 1600

Tirupati
Shop No. 1, APIIC Complex, Opp. to E. Seva, Tilak Road, Tirupati 517501, Andhra Pradesh
Tel: +91 87 7664 1979

Udaipur
9 Kan Nagar Main Road, Sector 8 Hiran Magri, Udaipur (Raj.) 313001
Tel: +91 29 4248 2755

Vadodara
Swing Complex, 2nd Floor, Above ING Vysya Bank, Race Course Road, Near Chakli Circle, Vadodara 390007
Toll-Free: 1800 102 7808

Vapi
109, Center Point, NH. No. 8, Near Mahavir Nagar, GIDC, Char Rasta, Vapi 396195
Tel: +91 26 0242 9444

Varanasi
Office No. 22, 2nd Floor, Above HDFC Bank, Ishwar Tower, Luxa Road, Godowllia, Varanasi 221010
Tel: +91 54 2240 0397

New York
60 East, 42 Street, 2029, New York, NY 10165, USA
Toll Free: 1-800-INDIA-10

San Francisco
2603 Camino Ramon, Bishop Ranch 3, Suite 200, San Ramon, CA 94583, USA
Tel:
+1 925 242 2280
+1 925 242 2076
Fax: +1 925 242 2001

Sydney
India Ahoy, Suite 501, Level 5, 89 York Street, Sydney 2000, Australia
Tel: 1300 66 4404

View More Information...

Customer satisfaction rating
45%
Complaints
4339
Pending
1018
Resolved
1685
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

MakeMyTrip India Complaints & Reviews

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[Resolved]

 Rishi Srivastav
I had booked 3 air tickets with MakeMyTrip.com in October 2009 ffrom Delhi to Jammu. I had to cancel the tickets due to some family circumstances and was promised refund after minor cancellations. The site currently says cancellations have been processed but I have not received the money back into my account.

I have written at least 10-12 emails and have called at least 5-6 times in last 6 months to their call centres. Everytime I have been requested a different document/details. Last email was sent two weeks back wherein I sent MakeMyTrip a copy of my account statement to prove there has not been any refund into my account.

I havent received a response or my money yet.

Can I request to please take a look into this?

Thanks

Rishi Raj Srivastav
Complaint marked as Resolved 2017-05-11 11:00:39
Verified Support
MakeMyTrip India Customer Care's response Mar 30, 2010
Reminder:

Dear Rishi Raj Srivastav,

With reference to your post, kindly share your MakeMyTrip Booking ID so we may retrieve details of your booking history. You may email the same to [protected]@makemytrip.com.

Regards,

Devika Khosla

MakeMyTrip Care
Complaint comments  Add a commentComplaint category Travel Agents

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    I want to submit Complaint Positive Review Neutral Comment
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     Vaibhav Rungta
    Sir/Madam,
    With due respect,i would like to inform you that I made a "hotel booking" through www.makemytrip.com and just after making the payment i recieved a mail that my booking has been cancelled due to unavailabilty of rooms in the required hotel and thus my account will be refunded within 10-15 working days.But the refund has not been done.Since the booking was made on 24th December,2009,so it has been already around 3 months but there is no response from the dealer.I would also like to inform you that whenever i call the makemytrip.com,they say that they have not charged the amount and asks me to contact my bank.And whenever i contact my bank,they say that they have done the payment and makemytrip.com has already recieved the payment.The sufferer in between is only me.
    Please help me in getting my refund amount back as soon as possible.
    I shall be highly thankful to you.

    Amount charged:RS.5280
    Bank :Punjab national bank

    Furthe you can contact me for any other assistant.

    Thanking You.

    Yours faithfully,
    Vaibhav Rungta
    [protected]@gmail.com
    [protected]
    Dear Vaibhav Rungta,

    With reference to your post, we have checked our records and found that no money was debited by MakeMyTrip from your account for your failed transaction for your MakeMyTrip Booking ID HTL[protected].

    Please check and follow up with your bank regarding the same.

    Regards,

    Devika Khosla

    MakeMyTrip Care
    Complaint comments  Add a commentComplaint category Banks

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       AVINASH PATIL
      I have canceled the flight which I have booked for my wife from Bangalore to Frankfrut. It alreday 3 months are over, I have not yet got the refund money. When ask them they keep telling me that they will refund in 3-days. I have attached the mails also, but until now there is no refund.

      This is really very poor customer service, I fed up with asking them many times... !!!
      Please help me in getting my refund at the earliest.

      This is the mail content I got from Makemytrip service.
      **************************************************************************

      Subject
      Re: Refund Confirmation

      Discussion Thread
      Response (Lucky Kaul) 28/01/2010 12.00 PM
      Dear­­­­ Mr.Patil,


      Greetings from MakeMyTrip!


      At the outset, we apologize for the inconvenience caused to you due to delay at our end.


      Further, please note that the refund is initiated today and would reflect on your card within 05 business days.


      Let me assure you that what happened in your case is not typical of Makemytrip’s level of customer service. We continue to be committed to providing you and all of our customers with the highest standards of service in the industry.


      Yours Sincerely,
      Lucky Kaul
      MakeMyTrip (India) Pvt. Ltd.

      103 Udyog Vihar Phase I
      Gurgaon -122016 (Haryana)
      Toll Free:[protected]MTNL/BSNL phones)
      Toll Free:[protected]Airtel subscribers)

      Tel:[protected],[protected]

      E-mail:[protected]@MakeMyTrip.Com
      ********************************************************************************
      Dear Sir,

      Was taken a ticket from make my trip on the date of 03.04.2010, Booking Reference Number - 4UEPVQ from Chennai to Guanzou (China), But when the passenger is gone with make my trip PNR, the airline team telling that this ticket is Not confirmed, why make my trip is doing like this. His family will wait the passenger Based on His said ticket he making complaint against make my trip,
      Complaint comments  Add a commentComplaint category Airlines

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        [Resolved]

         PRAVEEN KUMAR GR
        I have tried to book train tickets from Makemytrip.com, 2 times. After I payed the amount, due to technical problems, i didnt get tickets, but amount is credited. I got a mail saying that they will refund it in 3 working days but didnt get any refund even after 10 days. I have called them and mailed them but no response. Please let me know what can be done regarding this.
        Complaint marked as Resolved 2017-05-11 17:58:04
        Verified Support
        MakeMyTrip India Customer Care's response Mar 30, 2010
        Reminder:

        Dear PRAVEEN KUMAR GR,

        Kindly share your MakeMyTrip Booking ID for your transaction for us to retrieve the details of your transaction. You may email the same to [protected]@makemytrip.com.

        Regards,

        Devika Khosla

        MakeMyTrip Care
        Same thing happened to me. Did u get your money back. Kindly let me know wat u have done.
        Complaint comments  Add a commentComplaint category Travel Agents

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          [Resolved]

           Bhargav
          I made a reservation on Makemytrip.com for a flight from Detroit (DTW) to Newyork (JFK) on Delta Airlines and onwards from Newyork (JFK) to Chennai (MAA) on Jet Airways. I was initially impressed by the affordable price (saving about $200 compared to the Jetairways.com, Lufthansa.com or Delta.com). But the old saying "if its too good to be true, then it probably is a scam" reminds me to never do this again!

          Makemytrip does not issue any vital information about requirements for check-in, such as time for check-in before departure. Delta Airlines verifies that I checked-in with the agent in the airport 50 minutes prior to departure of the flight. Delta's website states that passengers are required to check in with baggage no less than 30 minutes prior to departure on domestic flights, such as my segment with Delta (Detroit-Newyork!).

          https://www.delta.com/traveling_checkin/itineraries_checkin/requirements/#when

          I also happened to be in the check in line for 45 minutes prior to checking in with the agent. I have a written declaration from my colleague who drove me to at the airport, that he dropped me off over 90 minutes prior to scheduled departure.

          Delta and Jet Airways say that since the reservation was made through Makemytrip, they are NOT responsible for rebooking/refunding/reissuing/cancellation. They ask me to deal with Makemytrip.

          It is clear that the airlines can sell these lowest priority tickets through makemytrip on "pre-negotiated" discounted fares but will do everything they can to offload and/or marginalize passengers that booked through Makemytrip.com.

          Makemtrip.com is not cooperative as they claim that Delta states that I was a "no show". They are not helpful in reclaiming the ticket nor representing me (their customer) to the airlines.

          My round-trip ticket was $1230 and it is likely that between the airlines and Makemytrip, I will receive almost no refund after cancellation penalties, no rebooking, or no reissue. Between this collusion among Makemytrip, Delta Airlines and Jet Airways, there is no accountability as they are all happy to ask me to talk to the other parties. I can not believe this is any thing short of an illegal scam to take advantage o[censored]nsuspecting consumers like you and me.

          At this point, Makemytrip is supposed to refund some portion of my fare. I intend to take this up legally, depending on the final outcome of my conversation with Makemytrip. I will keep you updated.
          Complaint marked as Resolved 2017-05-12 12:45:16
          Verified Support
          MakeMyTrip India Customer Care's response Mar 08, 2010
          Dear Bhargav,

          With reference to your post, kindly share your MakeMyTrip Booking ID in order for us to retrieve details of your booking. You may email the same to [protected]@makemytrip.com.

          Regards,

          Devika Khosla

          MakeMyTrip Care
          Verified Support
          MakeMyTrip India Customer Care's response Mar 10, 2010
          Dear Bhargav,

          With reference to your post and subsequent communication over the phone with MakeMyTrip, once we receive the required documents from you, the refund for the amount o[censored]S$ 780 will be processed in to your account. This amount is after making a deduction for the cancellation and airline no show penalty.

          I request you to fax the documents at the earliest to expedite the process.

          Regards,

          Devika Khosla

          MakeMyTrip Care
          Complaint comments  Add a commentComplaint category Airlines

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            [Resolved]

             satish suri
            Sirs,
            On 27th and 28th Ihave tried to book air ticket Hyderabad to delhi using the services of Make my Trip.com.As the transaction could not be completed due to a problem in their server.Several attempts were made with no success.I received an intimation on my mobile phone thro sms that by balancedue is RS 22,000..Iam yet to receive the monthly statement so as to furnish more details.When the merchndiser Make my trip .com has not rendered any services ,Irequest you to kindly reverse the charges build on my card and restorethe credit balance
            thanking you,
            satish suri
            Complaint marked as Resolved 2017-05-12 12:45:16
            Verified Support
            MakeMyTrip India Customer Care's response Mar 22, 2010
            Reminder:

            Dear Satish Suri,

            With reference to your post, kindly share your MakeMyTrip Booking ID so we can retrieve details of your booking. You may email the same to [protected]@makemytrip.com.

            Regards,

            Devika Khosla

            MakeMyTrip Customer Care
            Complaint comments  Add a commentComplaint category Airlines

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              I want to submit Complaint Positive Review Neutral Comment
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              [Resolved]

               Shailesh Bhinde
              Dear sir,
              To day i made a railway return ticket booking from: borivali to new delhi but after making payment it shows
              "unfortunately, your transaction could not be processed because of a temporary connectivity problem. we request you to please try making the payment again, in case you still face any issue, please reach out to our customer care team for assistance on our toll free number at[protected]mtnl/bsnl) or[protected]all other major operators)"
              So i had tried again to book a same ticket. again same message appeared.
              Now a days i am really fed up with your system!!!
              I was told by make my trip executive that they had received payment three time from my account. and i have to wait for two hours to get confirmation from their end. again i was told by mr. mhd ashar (sr. supervisor) that they have received payment only once, but m account details shows that the amount is debited to my account is double. (twice). mr. mhd asher is accepting that the mistake is on their end not from irctc site.
              One more thing that the website of make my trip is not showing an payment rece3ipt from my account.
              See attached jpg files which itself reveals the truth. i have received one mails for confirmation of my bookings.

              Humble request, don't try to fool us, either change your system or else stop this online defraud!!!

              In just one month this is the second time i am facing problem with make my trip.

              Really unhappy customer...

              Shailesh bhinde.
              [protected] / [protected]
              [protected]@gmail.com


              Cheating when booking through make my trip online railway ticket
              Cheating when booking through make my trip online railway ticket
              Cheating when booking through make my trip online railway ticket
              Cheating when booking through make my trip online railway ticket
              Complaint marked as Resolved 2017-05-10 15:58:35
              Verified Support
              MakeMyTrip India Customer Care's response Mar 02, 2010
              Dear Shailesh Bhinde,

              With reference to your post above, kindly share your MakeMyTrip Booking ID so we can retrieve details of your booking history. You may email the same to [protected]@makemytrip.com.

              Regards,

              Devika Khosla

              MakeMyTrip Care
              Verified Support
              MakeMyTrip India Customer Care's response Mar 04, 2010
              Dear Shailesh Bhinde,

              With reference to your post and communication with MakeMyTrip, the refund for your bookings has been processed. You may expect the same to reflect in yoru account within 5 business days.

              Regards,

              Devika Khosla

              MakeMyTrip Care
              I want my money back immediatly with the panelty also for which i am facing the problems which arrised only due to Make my trip false and fradulant servicess.
              Complaint comments  Add a commentComplaint category Travel Agents

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                [Resolved]

                 opaljobin
                Dear make my trip...

                Now a days i am really fed up with your system!!!

                I had tried to book flights for my family to travel from kolkata to bangalore on february 28th 2010 in indigo air. the payment was processed and i happened to pay the money through my federal bank net banking gateway. after the payment is done and the cash has been deducted from my savings account, the message in make my trip page was :

                "unfortunately, your transaction could not be processed because of a temporary connectivity problem. we request you to please try making the payment again, in case you still face any issue, please reach out to our customer care team for assistance on our toll free number at[protected]mtnl/bsnl) or[protected]all other major operators)"


                See attached jpg files which itself reveals the truth. i haven't received any mails for confirmation of my bookings.

                I am in oman, i have sent e-mails with my complaints to [protected]@makemytrip.com, [protected]@makemytrip.com. no reply i got. i tried to contact uae, delhi office and banglore office, but no one bothered to take initative. then i happened to call my wife and asked her to follow up and finally after talking to 3 make my trip executives and for one hour they had given complaint number in1002b08716 and said that money would be refunded in a day. and asked us to book ticket directly with indigo air. i had booked the flights based on the advice directly. i have already spent more than 1500rs for following up with make my trip for refund. i need my money refunded back in no time...

                Humble request, don't try to fool us, either change your system or else stop this online defraud!!!

                In just one month this is the second time i am facing problem with make my trip.

                Really unhappy customer...


                ~jobin~
                [protected]


                In1002b08716 - money deducted but no flight booking nor refund
                Complaint marked as Resolved 2017-05-10 15:58:37
                Verified Support
                MakeMyTrip India Customer Care's response Mar 02, 2010
                Dear Jobin Philip Abraham,

                With reference to your post above and subsequent communication with MakeMyTrip, kindly note that your refund amount has been processed. You may expect the same to reflect in your account within 4 business days.

                Regards,

                Devika Khosla

                MakeMyTrip Care
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                  [Resolved]

                   hpganesh
                  They have Charged Me the entire ticket amount . But there are no signs of My Reservation. I am Supposed to travel in two days.And I Tried to book my tickets under tatkal. These people have completed the amount transaction but not booked my tickets. I've spent hell lot of time to contact their customer care. But not been able to contact any person As they just put us on Hold.. All my travel plans have been Spoiled because of this incident. And I am going to take Make My Trip to Task
                  Complaint marked as Resolved 2017-05-12 12:45:17
                  Verified Support
                  MakeMyTrip India Customer Care's response Mar 03, 2010
                  Reminder:

                  Dear Ganesh Hegde,

                  Kindly share your MakeMyTrip Booking ID or contact details in order for us to connect with you and assist you further.

                  Regards,

                  Devika Khosla

                  MakeMyTrip Care
                  Thanks for the response.
                  But the other day soon after the incident a Customer care Executive from make my trip contacted me and confirmed my ticket booking and sent me the Ticket by mail.
                  They also appologised for this Grievance.
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                    [Resolved]

                     Maumita Roy
                    We booked Jet Connect flight no 9W-2401 (FLT[protected]) which was scheduled to reach from
                    Kolkata to Pune on 12th December. But the flight was cancelled when it reached Mumbai . The Jet Airways people provided the refund voucher for the same. They asked to get the refund through Make my trip as the ticket was booked by Make my trip .

                    As discussed with Make my trip we have provided all required documents i.e scan copy of E-tickets, Boarding pass, Refund Voucher (Provided by Jet connect). But they were just going lie by saying that they haven't received the scan copy of those documents but we marked cc to our own email id and we got those mails along with those scan copy documents at the same time. Then they had to agree that they have received. But by that time they forgot my original request and they were asking us "What is you demand Sir". Then we replied with our old story along with the required documents again. After that they were saying that they were trying to reach us over phone nos whereas we haven't got any miscall in our cell nos. Then we have sent the reply mentioned below along with 2 contact nos. But till date we haven't got any calls, any mails regarding the same. :


                    ----- Original Message -----
                    From: Tamal Chakraborty
                    To: [protected]@makemytrip.com
                    Cc: [protected]@hsbc.co.in ; Maumita ; [protected]@gmail.com ; [protected]@gamil.com
                    Sent: Tuesday, February 23, 2010 11:02 AM
                    Subject: Fwd: INO912R0051920: Refund Request [Incident:[protected]] [Incident:[protected]] [Incident:[protected]]




                    As per your mail I have provided 2 contact nos to contact us, but havn't gt any response (calls/ reply) from ur end.
                    Kindly contact me in [protected] . Else you cant talk to my wife Maumita Roy at [protected] any time. She was travelling in that Jet Connect flight (9W-2401) (FLT[protected]) (* Chk the E-tickets, her name is mentioned there in Passenger name field) from Kolkata to Pune (Via Mumbai) on 12th Dec. But the Mumbai -Pune flight journey was cancelled when it reached Mumbai .
                    The Jet Airways people provided the refund voucher.
                    As per the calls and earlier mails that I had with you on this I have already
                    presented you the proofs (E-tickets, Boarding pass, Refund Voucher).


                    My wife Maumita is always available in her contact no [protected]. In case if you find it difficult to reach me ([protected]) u can contact her any time for any more clarification.

                    But pls close this issue urgently as it is pending for a long time.

                    Regards
                    Tamal ([protected])







                    [protected] Forwarded message[protected]
                    From: Tamal Chakraborty <[protected]@gmail.com>
                    Date: Mon, Feb 22, 2010 at 10:49 AM
                    Subject: Fwd: INO912R0051920: Refund Request [Incident:[protected]] [Incident:[protected]] [Incident:[protected]]
                    To: [protected]@makemytrip.com
                    Cc: [protected]@hsbc.co.in, [protected]@gmail.com, [protected]@gmail.com, Maumita <[protected]@niccoventures.com>




                    Hi,

                    Thanx for the reply.
                    Kindly contact me in [protected] after 2 pm. Else you cant talk to my wife Maumita at [protected] any time.


                    Kindly do the needful asap.

                    Regards

                    Tamal ([protected])
                    Maumita ([protected])








                    On Sat, Feb 20, 2010 at 5:43 PM, MakeMyTrip <[protected]@makemytrip.com> wrote:








                    Subject
                    Fwd: INO912R0051920: Refund Request [Incident:[protected]] [Incident:[protected]]

                    Discussion Thread
                    Response (Mamta Rai) 20/02/2010 05.43 PM
                    Dear Mr. Chakraborty,



                    Greetings from MakeMyTrip!



                    At the outset, we apologize for the inconvenience caused to you due to delay at our end.


                    With reference to your e-mail, Sir, we are unable to reach on your no ([protected]) we requesting you to kindly call us on our toll free number, So that we can assist you further.



                    Once again, please accept our sincere apologies for any inconvenience caused.



                    Let me assure you that what happened in your case is not typical of Makemytrip’s level of customer service. We continue to be committed to providing you and all of our customers with the highest standards of service in the industry.



                    For any further assistance we are available round the clock on our toll free number[protected]MTNL/BSNL)/[protected]All Major Mobile Operators)/[protected]Any Landline).You may also write to us through reply email or writing to [protected]@MakeMyTrip.com or visit us at www.MakeMyTrip.com


                    We value your business with us and look forward in assisting you with all your travel plans.



                    Regards,

                    Mamta Rai

                    MakeMyTrip (India) Pvt. Ltd.

                    103 Udyog Vihar Phase I

                    Gurgaon -122016 (Haryana)

                    Toll Free:[protected]MTNL/BSNL phones)

                    Toll Free:[protected]All Major Mobile Operators)

                    Tel:[protected],[protected]

                    E-mail:[protected]@MakeMyTrip.Com



                    You are welcome to write to our management with feedback about our services. CLICK HERE: share.[protected]@makemytrip.com
                    Customer (TAMAL CHAKRABORTY) 19/02/2010 03.50 PM
                    Dear Vikrant,

                    I want the refund amount (Rs 1450.00) mentioned in the refund voucher which
                    was provided by Jet Connect due to cancellation of Mumbai to Pune journey of
                    the flight no 9W-2401 (FLT[protected]) which was scheduled to reach from
                    Kolkata to Pune on 12th December. But the flight was cancelled when it
                    reached Mumbai . The Jet Airways people provided the refund voucher.
                    As per the call and mails that I had with you on this I have already
                    presented you the proofs (E-tickets, Boarding pass, Refund Voucher) several
                    times.
                    Now, it is high time to get the actual refund amount rather than another
                    enquery mail from your end.
                    Kindly do the needful asap.
                    Regards
                    Tamal
                    [protected]

                    [protected] Forwarded message[protected]
                    From: Tamal Chakraborty <[protected]@gmail.com>
                    Date: Thu, Feb 18, 2010 at 5:12 PM
                    Subject: Re: INO912R0051920: Refund Request [Incident:[protected]]
                    [Incident:[protected]]
                    To: MakeMyTrip <[protected]@makemytrip.com>
                    Cc: [protected]@hsbc.co.in, Maumita <[protected]@niccoventures.com>,
                    [protected]@gmail.com, [protected]@gmail.com

                    Dear Vikrant,

                    I want the refund amount (Rs 1450.00) mentioned in the refund voucher which
                    was provided by Jet Connect due to cancellation of Mumbai to Pune journey of
                    the flight no 9W-2401 (FLT[protected]) which was scheduled to reach from
                    Kolkata to Pune on 12th December. But the flight was cancelled when it
                    reached Mumbai . The Jet Airways people provided the refund voucher.
                    As per the call and mails that I had with you on this I have already
                    presented you the proofs (E-tickets, Boarding pass, Refund Voucher) several
                    times.
                    Now, it is high time to get the actual refund amount rather than another
                    enquery mail from your end.
                    Kindly do the needful asap.
                    Regards
                    Tamal
                    [protected]







                    On Sun, Jan 24, 2010 at 8:18 PM, MakeMyTrip <[protected]@makemytrip.com> wrote:
                    >

                    [---001:002907:16771---]
                    Complaint marked as Resolved 2017-05-12 12:45:18
                    Verified Support
                    MakeMyTrip India Customer Care's response Feb 26, 2010
                    Dear Maumita Roy,

                    With reference to your post above and subsequent communication with MakeMyTrip, your documents have been sent to the airline for a refund. Once the amount is received by MakeMyTrip, we will process the same in to your account. Our team will keep you posted on the progress via email.

                    Regards,

                    Devika Khosla

                    MakeMyTrip Care
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                      [Resolved]

                       Bhavinkumar Ashvinkumar Shah
                      Hi,

                      I have booked Bus ticket from Mumbai to Ankleshwar for 23rd Feb 2010 using MakeMyTrip.com online booking facility. I have booked 3 tickets of A/C sleeper class and when I have checked my ticket it was showing Bus Type as 'A/C Sleeper' and Seat Type as 'Seater'. I did not understand this and I have raised a query regarding the same to MakeMyTrip.com.

                      They told me that there is no such bus on that day. There is some programming error in their website and they just want to hide that. I am also a software developer and I understand all these things very well.

                      I asked them to refund my whole amount as this is an error from their side but they told me to cancel the ticket in normal way and they will refund the amount as per their cancellation policy rather than whole amount.

                      I want my whole amount at any cost. Can anybody please help me out? Also, I am attaching my e-ticket with this detail for your reference.

                      Thanks & Regards,
                      Bhavin A. Shah
                      Complaint marked as Resolved 2017-05-12 12:45:03
                      Verified Support
                      MakeMyTrip India Customer Care's response Mar 03, 2010
                      Reminder:

                      Dear Bhavinkumar Ashvinkumar Shah,

                      With reference to your post above, kindly share your MakeMyTrip Booking ID so we can retrieve details of your booking and assist you further.

                      Regards,

                      Devika Khosla

                      MakeMyTrip Care
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                        MakeMyTrip — refund not received [Resolved]

                         vijay sayal
                        Indiatimes [protected]@indiatimes.com

                        [protected][protected][protected][protected]
                        Complaint comments  Comments  (27)Complaint category Railways

                        [Resolved]

                         abcd1234
                        AVOID MAKE MY TRIP AT ALL COSTS. They are a sham, they have the worst customer service. They have failed to complete a refund which need to carried out by June 2009 till now (Feb 2010). I have made over 60 calls trying to find out when will I get refund or what has happened. The customer service is absolutely pathetic they have no idea what is happening and keep making promises that I would get my refund within next 8 days every time like a tape recorded message. Kindly pass the message across and avoid make my trip
                        Complaint marked as Resolved 2017-05-12 12:45:03
                        Verified Support
                        MakeMyTrip India Customer Care's response Feb 26, 2010
                        Reminder:

                        Hello,

                        With reference to your post, kindly share your MakeMyTrip Booking ID so we may retrieve the details of your booking.

                        Regards,

                        Devika Khosla
                        Verified Support
                        MakeMyTrip India Customer Care's response Mar 02, 2010
                        Dear Prashanth,

                        Thank you for your response.

                        We were able to retrieve your booking details and would require 48 hours to investigate your case further and get back to you with an update.

                        Appreciate your cooperation.

                        Regards,

                        Devika Khosla
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                          [Resolved]

                           prashant
                          Hi,

                          I would like to get to your notice that the date of booking mentioned in the confirmation email is 3-March-2010, despite my selection of 4-April-2010 as my travel date. Details of booking:

                          MakeMyTrip Booking ID FLTINT[protected]
                          PNR Number IX06820003
                          Passenger Type Adult
                          Passenger Name Prashant Nakil
                          E-Mail [protected]@gmail.com
                          Booking Date : 18 Feb 2010

                          I have reported this error in booking at the help desk and my complaint number is IN0912R0265660 and was informed that I would be contacted in 48hours.

                          I would once again like to describe the way I booked the ticket which may help you understand that it wasn't a fault at my end while booking.
                          I had started the process of booking and after clicking on the next button during booking, instead of 4-4-2010, it picked up and booked for 3-3-2010.
                          The travel time, flight details are exactly the same, but instead of 3-3-2010 the date needs to be 4-4-2010.

                          Please have a look into it at the earliest as I need to confirm my ticket for 4-4-2010.
                          Kindly contact me or let me know your contact details if you need to discuss this further.

                          Thanks in advance.
                          Warm regards,
                          Prashant P Nakil
                          [protected]
                          Complaint marked as Resolved 2017-05-11 07:44:01
                          Verified Support
                          MakeMyTrip India Customer Care's response Feb 22, 2010
                          Dear Prashant P Nakil,

                          With reference to your post above, kindly note that on further investigation of the technical logs of your booking activity on our website, the date selected by you was March 3, 2010 and not April 4, 2010 as stated by you.

                          If you would like a copy of the technical logs of your booking activity on our website, kindly let us know where we can email them.

                          Please contact MakeMyTrip Customer Support to alter your reservation as per your requirement.

                          Regards,

                          Devika Khosla

                          MakeMyTrip Care
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                             V.V.Narayanarao
                            I have booked aair ticket by air india flight no: ic 936 from hyderabad to chennai, journey date[protected], one adult, booked through visa credit card on[protected].
                            After entering all the details and completing all the formalities like entering my ipin,
                            i did not get any ticket pnr number or ticket details.
                            This is very frustrating.
                            Please respond immediatly and give me the details of my air ticket booked through your web site.
                            After taking all the details how can your web page can vanish without giving proper information orv feedback about the booked air ticket?
                            Your toll free help line is number one bogus system, where no operator comes on line, or, the menu will serve any purpose?
                            The first experience on your site is HORRIFYING.
                            Please sort out and get back on my email immediatly.
                            V.V.Narayanarao,
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                              [Resolved]

                               Kumar Vijay Mishra
                              Hello,

                              1. It has been a traumatizing experience to talk to customer care executives of makemytrip over phone for refund request. Every time I have been given a different response to such an extent that I see no choice but to forward this complaint to consumer forum as well.

                              2. To start with, I had booked a ticket from Milwaukee to Delhi via Chicago and Frankfurt and back on the same route. The United Airlines flight (from Milwaukee to Chicago) in the booking mentioned above got delayed and so the entire trip was missed out. The Chicago--Frankfurt-Delhi route was on Air India. When I contacted United Airlines people first, they told me that since the entire trip was through Air India, they don't have any money for the refund and I should contact Air India.

                              3. When I contact AI, they told me that I should contact makemytrip as I booked my ticket through makemytrip.

                              4. So I started contacting makemytrip's customer care. Following is my experience with different customer care executives (all in Gurgaon office). Believe it or not, I have contacted them eight times:
                              - Nazm (on 6th Feb): she told me that I should contact United as its their flight which got delayed and not AI. She asked me to get a stamped document from United that their flight got delayed and send it to makemytrip. I contact UA and they said they don't have anything to do with this. The delay information is available and visible to all other airlines and travel agents, so they don't have to issue any stamped document.
                              - Sumeet (twice on 6th Feb): She told me that she can not see on her system if the flight actually got delayed.
                              - Shikha (on 6th Feb): She said that she is escalating my complaint and makemytrip will find out if the flight got delayed or not and that I will receive a callback within 6 hours. I did not receive any call back within 6 hours.
                              - Shikha (on 7th Feb): She told me that since the UA office is closed on Sunday, the delay information will only be available next day.
                              - Ravinder (on 8th Feb): He told me that (a) makemytrip is still trying to find out if the flight got delayed or not (b) if the flight delay is confirmed, I would receive full refund and (c) I will receive a callback within 6 hours "for sure".
                              - Jatin (on 8th Feb): I rang him after I didn't get a 6-hr callback. He said he will find out why there wasn't any callback and connected me to a supervisor named Tushar with whom the connection got snapped.
                              - Deepak (on 8th Feb): This was my worst experience with a customer care executive after which I was compelled to send this complaint to service desk and different consumer forums. He told me that (a) instead of makemytrip contacting the airlines, its me who should contact the airlines for refund request. All other customer care executives told me that entire 2 days were gone because makemytrip was trying to contact the airlines. (b) He told me it will actually take 72 hrs for callback. All other customer care executives told me that it is 6 hrs. All this despite knowing that my itinerary also has a return flight on Friday 12th Feb which should also be cancelled now. (c) He also asked me to contact UA (again) for refund request. I told him I have done so and I have been told that UA doesn't have any money for this booking. He then gave me a snap judgement on my refund case: I should agree for cancellation charges. I wonder on what basis this verdict was announced. (d) On repeatedly asked to connect to his supervisor, he said I will get a callback which hasn't happened yet. He also pronounced that there is no benefit in contacting the supervisor as he is going to tell me the same. I wonder why there are supervisors in the first place. (e) He told me that "the bottomline is" I should contact airlines myself. (f) Inspite of my continuing insistence, he refused to convey all this in writing.
                              - Priya (on 10th Feb): I contact her and again she gave assurance of call back in 6 hours. Nothing happened.
                              - Pankaj (on 11th Feb): He said the callback will be in 24 hrs. He also said if they verified that the United Airlines flight got delayed, then I will get full refund.
                              - Chinu (on 11th Feb): There was no call back in some 22 hrs, so I decided to talk to makemytrip again. Said she would connect me to some other department but the call got disconnected.
                              - Sumit, Sahil (on 11th Feb): Sumit connected me to Sahil. Sahil was impatient right from the beginning. He didn't try to understand my specific queries and try to answer them. He kept on saying that they are still contacting Air India. Despite being asked why it has taken so much time, he did not give any plausible explanation to me.
                              - Priyanka (on 11th Feb): Call couldn't be completed.
                              - Abhijot (on 11th Feb): Was probably in the same department as Sahil. Put me on a log hold and the call then got disconnected.
                              - Ravinder (on 11th Feb): Said that since the ticket is refundable, I would not compensated for my return trip as well.
                              - Sahil (on 11th feb): Promised again that I will get a call back. I told him I am traveling the next day and would be available on emails. he said he will email me. He also said they have contacted Air India and I will not get any refund (no explanation why no refund will be given to me). Never heard from him or anyone else. And now, it is 17th Feb today.

                              5. Needless to say, this horrible experience with makemytrip is almost akin to a scam where a customer is harassed and forced to pay unauthorized and fraudulent charges. I have made my booking through makemytrip and my refund will be from makemytrip. Then why should I go around the offices of the airlines.

                              6. If a callback is never given within 6 hours, why the customer care executives give a false assurance of 6 hours?

                              7. Obviously I have to be compensated as it is not my fault that UA flight got delayed.

                              8. I request that my refund case is taken up quickly by appropriate and knowledgeable persons. The makemytrip's "escalation" process regarding customer complaints is nothing but another scam as nothing really comes out of it. The entire customer care department appears to be giving contradictory and false assurances.

                              Thank you.

                              Regards,

                              Kumar Vijay Mishra
                              Complaint marked as Resolved 2017-05-11 03:39:23
                              Verified Support
                              MakeMyTrip India Customer Care's response Feb 24, 2010
                              Dear Kumar Vijay Mishra,

                              With reference to your post and subsequent communication with MakeMyTrip, a refund for the amount due to you is under process. You may expect the same to reflect in your account within 5 business days.

                              Regards,

                              Devika Khosla

                              MakeMyTrip Care
                              This is very shocking experience i got from Makemytrip Customer executives.I was booked domestic ticket on 17th Feb 2010 from Mumbai to Guwahati. Due to some technical error on your website my ticket get cancelled. I talked to customer care they told me the amount will get credited on your account within two working days. The money get credited on my account on 20th Feb 2010 but on the same day they have debited RS 3000 from my account with the same reference no.
                              With lots of disscussion one of the customer care executive agree that mistake has happen from their end only and will refund amount in 7 working days but almost 12 days over but still haven't received amount. I callled them again and i need to explain the whole story to that guy but still he is not agree with what i am saying he want me to send my bank statement again. This is rediculous..

                              Very worst service provider... go for yatra.com it is one of the best service provider...

                              Booking ID: FLT[protected]
                              Amount: 3279
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                                MakeMyTrip — Booking Cancellation & Refund [Resolved]

                                 Giselle Paul
                                I write with reference to a booking which I have recently made for 2 persons on Malaysian Airlines travelling from Dubai to...
                                Complaint comments  Comments  (5)Complaint category Travel Agents

                                 shivani
                                Hi,


                                I have to book an urgent fight ticket but i am not able to book though Makemytrip.

                                I am having SBI debit(mastero card). I called customer care they said it will be resolved in next 24 hrs but not resolved yet.



                                Please help me put. Its really very urgent.



                                Shivani
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                                  [Resolved]

                                   Vineet Kalra
                                  I had booked a ticket with Ticket ID FLT[protected](PNR RDCBVE and RDCBV4) on 15th Jan through makemytrip taking it to be the best in providing support for ticket bookings etc.I called up makemytrip.com on 22nd Jan and tried cancelling this ticket but couldnt get my call completed thanks due to the long hold i was put too due to damn slow systems on their side.After failing to complete the call 5 times, i got frustrated and called up the airline directly and cancelled the ticket directly.It has been 20 days and I am yet to get the refund on the same.Amount being Rs. 6,254.Please refund me my money ASAP.
                                  Complaint marked as Resolved 2017-05-11 07:44:01
                                  Verified Support
                                  MakeMyTrip India Customer Care's response Feb 16, 2010
                                  Dear Vineet Kalra,

                                  With reference to your post and subsequent communication with MakeMyTrip, the refund for your MakeMyTrip Booking ID has been processed. You can expect the amount to reflect in your account within 5 business days.

                                  Regards,

                                  Devika Khosla

                                  MakeMyTrip Care
                                  Devika I checked my account and by mistake only 492 Rs have been credited to my account, where as it should be 4583 Rs as per the mail and sms sent by makemytrip yesterday.Could you please look into this.


                                  18/02/2010 74678720049026991687465 MAKEMYTRIP (INDIA) P LTD Rs. 492.00(CR)
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                                    [Resolved]

                                     Maria C. P. Fernandes
                                    Hi,

                                    I had booked an Air Kingfisher ticket through Makemytrip.com for the 20th of Jan 2010. This ticket cost me Rs. 3136/-. Since I had to pre-pone my trip to 19th Jan, I took a new ticket directly from the Kingfisher Airlines at the airport. Kingfisher airport authorities asked me to pay the whole amount (i.e. Rs.5500/-) for the fresh thicket which they issued to me. They also told me that an e-ticket booked through Makemytrip would have to be cancelled online itself.

                                    I cancelled my ticket on the 19th itself from Makemytrip website. I got a comment after successful cancellation stating that, the amount would get credited to my bank accout after 10 business days, after deduction of the cancellation charges. It is 11th Feb.2010 today (more than 20 working days) but my amount is still not credited to my bank account.

                                    Every time i speak to a customer support exec. They give me different answers altogether. Even to an extent of disconnecting my call.

                                    Please could you help me get my refunded amt. ?

                                    Maria
                                    Complaint marked as Resolved 2017-05-11 03:39:28
                                    Verified Support
                                    MakeMyTrip India Customer Care's response Feb 14, 2010
                                    Dear Maria Fernandes,

                                    With reference to your post above, kindly share your MakeMyTrip Booking ID in order for us to retrieve details of your booking.

                                    Regards,

                                    Devika Khosla

                                    MakeMyTrip Care
                                    Verified Support
                                    MakeMyTrip India Customer Care's response Feb 22, 2010
                                    Dear Maria,

                                    On checking the details of your booking, since you made a date change directly with the airline and have used your ticket for travel, we will be unable to give you a refund.

                                    This is in line with what was communicated to you by a MakeMyTrip customer care executive over the phone yesterday.

                                    Regards,

                                    Devika
                                    Hi Devika,

                                    As you have asked for, below is my MakeMyTrip Booking ID - FLT[protected] and the booking date is Booking Date - Mon, 18 January 10. This ticket was cancelled on the 19th January 2010.

                                    One of your customer care executive had assured me that my amount would get credited between 7-10 working days after raising a complain. Today is the tenth day, but my amount has still not appeared to my bank account.

                                    I am hoping that atleast you can help in this matter.

                                    Thank you,
                                    Maria

                                    Make My Trip — Refund not made

                                    I booked an air ticket for Guwahati to Kolkata on 27/07/10 through Make My Trip,Booking Id FLT[protected].However, i cancelled the same on 29/07/10..But till date the refund amount has not been paid.The make my trip online refund status is showing that its paid. I checked with my bank also but the same is not reflecting in my bank account. I used my wife's Corporation Bank debit card for ticket purchase but Make My Trip is showing that they have made the refund in Citi Bank account..I cant understand how come Citi Bank coming into picture,when i have swiped a Corporation bank card..I dont even hold a Citi Bank account either.!!!!!!
                                    They are also not replying to my mails and are unaccesable through phone also..

                                    This is simply disguisting and an unprofessional attitude from a company like Make My Trip...In a single word its Cheating...

                                    Regards,
                                    Anit Mukherjee.
                                    [protected].
                                    What 48 hours !!! No feedback has been given from your end though it has been 13 days after i lodged this complaint.

                                    cash gone without booking

                                    Respected sir Today I was booked two tickets bangalore to Mumbai. But I didn't get ticket .cash gone from my account. My email .[protected]@gmail.com

                                    refund not yet been paid

                                    Refund is not yet done how many times I have mailed and contact but no response. Such a shame that such a big Site and no response.

                                    Cashback not received

                                    I had made a booking with Makemytrip 5 months back. They had promised for a cashback of 3000rs which I have not received till date. Booking Id IN1404B7S218778 Jains Chereath Mob: [protected]
                                    Dear Mr. Chereath,

                                    Greetings from MakeMyTrip!

                                    Please accept our sincere apologies for the inconvenience.
                                    With reference to your mail below, please note that we have re-investigated the matter & cross checked as per Terms & Conditions, below are the details & correct amount of cashback has been processed :

                                    1) Booking Id : IN1404B7S218778 : Cashback of INR 2000 /- processed on 31st Jul 2014 against dealcode - INDINT.

                                    2) Booking Id : IN1405B8S013993 : Cashback of INR 2100 /- processed on 18th Oct 2014 against dealcode - ICICIIH.

                                    Also note that cashback of INR 2100/- was the applicable cash back has been processed.
                                    As per terms and conditions, the cash back was up to 3000/-.

                                    Regards
                                    Team-MakeMyTripCare.
                                    Dear Nazia,

                                    Greetings from MakeMyTrip!!

                                    We were looking into your concern but have found that a few important details are missing.

                                    Please provide us with the following details:
                                    - Booking ID or
                                    - Email address used at the time of booking
                                    We await your response to get the matter checked at our end.

                                    Assuring you best of our services.

                                    Team-MakeMyTrip Care
                                    Dear Janish Kr

                                    We were looking into your concern but unable to found any transaction with the help of provided e-mail id.

                                    Please provide us with the following details:

                                    - Correct E-mail id used at the time of booking or
                                    - Mobile number used at the time of booking

                                    We await your response to get the matter checked at our end.

                                    Assuring you best of our services.

                                    Team-MakeMyTrip Care
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