MakeMyTrip India Complaints & Reviews

I booked a hotel through makemytrip. Please find the details.
Dear *mayank*, your booking is confirmed.

*booking details*
Makemytrip id: nh[protected]
Pnr: [protected]
Check-in: sat, 21 dec 19, 12:00 pm
Check-out: sun, 22 dec 19, 11:00 am
Manage booking online at https://mmyt.biz/2PKnKt5

*hotel* *details*
Oyo 48128 saral resort, pondicherry
1, 2nd cross rd, anna nagar, periyamudaliyar
http://maps.google.com/maps?q=11.980465, 79.84481
For early check-in/special requests call: [protected]
Your booking is not free to cancel.

After reaching the hotel the manager denied the stay. After calling makemytrip they assured help and that too within 45 minutes. It's 12:30 after midnight still no resolution is provided. I been assured to be called within 5-10 minutes with resolution but nothing happened.

Cab booking nc[protected], from 16th to 18th dec 2019.
Cab type & number: xylo: tn63bb7482. Mob: [protected].
Cab driver: madhavan lak.
My name: blaise gomes. Mob: [protected].

On 15th dec 2019. I and my family were traveling for a pilgrimage to velankanni, in chennai and had books a return journey cab through makemytrip for which i had to pay them rs 9659/-. I was then given the name & number of the...

My phone number used for some booking by somebody, i am not aware of that, i received 2 sms from make my trip. Now i received a call from executive for bulk cancellations of booking. I ignored the sms when received thought that may be it by mistake, in sms they use name vini, mohit. Please take action this illegal usage of phone number without my permission by unknown people.

Booking id nf[protected]
Air india flight ai570 on 31st october 2019from mumbai to chennai was delayed by 5 hrs. I had to book another flight as i had connecting flight from chennai.
I was given print out by air india at chennai airport to claim full refund. I submitted all the documents on 7th november 2019 but the case is still not resolved in spite of calling, sending emails with documents again and again.
I am told by mmt representatives they will solve case in 24hrs - 48 hrs. Today being 19th december 2019 still no resolution. Mmt supervisor is not intrested in solving the matter.in spite of me calling several times no call back from supervisor though promised for call back by mmt representatives.
Air india has also sent mail that i am eligible for full refund. Still mmt is delaying. Please solve this matter.

Reference no.[protected] : cab issue

Worst customer service i have ever seen by any travel company. I booked a cab from vadodra to indore but due to lack of legal documents cab got stopped at border check point. After this driver denied to move towards destination and he leave us over there. That time we were standing in the forest area (Naxalite area) for around 3 hours.

I tried to connect mmt call center and they also said sir you have to manage by your self. Then i booked local cab with premium charges.

I have faced so many issue from mmt still your team is asking me for invoice copy of that local taxi driver???
Why we are expecting bill from local taxi drivers where no one is ready to help us in that area???

Regards
Nakul

Hi. Sudesh i have booked a bus which is travelling from shirdi to murud which is near by dapoli as they mentioned on there app i book 2 seats which is nearly 1500rs but when i reached to dropping point i seee that the make my trip fooled me to drop me in murud latur now i dont have enough money to travel bacj to murud dapoli i want my refund and action against the bus

I have booked flights from mmt where i was entitled for special voucher "hotelspecial" which will provide me flat 7600 inr off on my next internation hotel booking but when i tried to apply that voucher, it was showing an error that voucher doesnot exist in database. I have raised multiple concern and team closed all tickets without resoultion.
Pathertic service and support from mmt

Reference no.[protected]
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I booked the redwoods homestay in wayanad for 27th dec to 29th dec through makemytrip will full payment of rs. 14, 580/-.

When i called the hotel for confirmation, to my shock i was told by the hotel person that this homestay stopped functioning 2 months back and they have not received any confirmation from any of the agents.

Now i have been calling customer care for the refund from past 5 days just to hear excuses. This is annoying me as i have paid nearly 15, 000/- which is a huge amount to me.

Now since i am lodging complaint in this forum, i expect my money within 24 hours.

Please note this trip is planned exclusively for children as they have vacations and they are very much exited about this trip. Now because of the negigence of make my trip, i am not able to afford to plan any other trips because of shortage of money as my money is blocked by mmt.

Please help me in getting my money of rs. 14, 580/- today itself and help me in proceeding with my holidays.

For your ready reference i am attaching the confirmation received from mmt for booking.

We are very much disappointed with mmt for poor response.

I had booked a cab from make my trip for mumbai to goa return journey from 12th dec 19 to 15th dec 19. I had made the complete payment in advance (Excluding toll charges and travel permit charges). The journey started on 12th december at 7am from mumbai. I was travelling with a girl friend. Mumbai to goa journey as shown by google maps was of approx 11 hrs by road and the distance is approx 580 kms. The cab driver said he won't be following the route shown by google maps as that route is a bit longer and he will take us through a shorter route. The driver didn't know how to read google maps. We were near amboli and goa was still 2.5 hrs away when the driver banged a car in full speed. I and my girl friend we both were sleeping in the backseat when this incident occurred. Due to this accident, my head immediately bumped into the front seat and it hurt me, luckily there were no serious wounds. When i got out of the car, i saw that the cars from bumper is damaged completely and the tanker from which water is passed on vipers has completely broken. The people from other car which was banged by our driver were shouting and abusing. They finally called up the cops and after an hour our driver paid 2000inr to the other car owner and settled the case without filing it with police. Then the driver started the drive and we reached our hotel in goa at 11.30 pm. We reached goa at 11.30 pm, it took us 17 and half hours to reach goa from mumbai. I was furious, our complete evening was wasted. We had plans to spend that evening in goa. I asked the driver to get the car repaired early morning and pick us up at 10 am on 13th dec for goa sight seeing. The driver said it will take atleast one day to get the car repaired and asked us to travel in the same car and travel back to mumbai in the same damaged car. I straight away said no and said i will talk to make my trip. On 13th dec morning, i called up make my trip customer care team at around 11am. I explained them the entire incident and after multiple follow-ups and multiple calls, i was informed that an alternate cab is being arranged and it will reach at our hotel in next 15-20 mins. Nothing happened after that for few more hours. Finally at 9 pm when i called up make my trip again, i was informed that no alternate cab can be arranged and i have to travel in the same cab. I categorically denied, how can i take the risk of travelling with the same driver again and that too in a damaged car whose speed can't go beyond 30kmph. I asked mmt to give me a written confirmation that if an accident happens with the same driver again, they will be responsible for the same. Mmt denied and after a long conversation, around 10 pm mmt agreed to cancel the booking and refund the amount paid while booking. While i was refunded the amount paid while booking, i have not been refunded the toll and travel permit charges i had paid to the driver to the tune of inr 1000. Further, due to this mismanagement and insensitiveness of make my trip customer care team, our entire trip was horrible. I had wasted my full day on 13th dec only in following up with mmt and the cab vendor on calls. Further, we had to arrange a different cab for our trip on 14th dec and 15th dec for which we were charged a very very high price... I want mmt to apologize for the insensitiveness and compensate/reimburse us for what we had to go through..

I have mmt travel finance of rs.200000 through capital float.. It is appearing in my mobile app and whenever i am going on the final payment page their is no option to use this credit facility. I tried more than 10 times to contact make my trip customer care and when they hear why its not appearing there. And issue is not getting resolved. When i called capital float customer care they says everything is fine from our side you need to speak to mmt customer care

I had a experience in make my trip that one of my booking through jet airways got cancelled. So i have contacted make my trip from the month (May) regarding my cancelled flight. They are very good with maintaining the same set of answer with all the customer care executives "we don't know the time line when you get the refund, we don't make fake promises, so any other assistance you need?"

Flight cancelled - may from chandigarh to delhi
Airlines - jet airways
Complaint about - worst in making customers feel
"what you have said is forget, what you had did is forget, how you make them feel is not forgettable" i feel bad make my trip as a customer

I have been using makemytrip mobile app for long years but never faced any issues. On 10th december 2019 early morning when i booked air ticket from mumbai-kolkata-mumbai (Bom-ccu-bom) for[protected] and return on[protected], my booking id - nf[protected] and pnr lgqr3u.

I was shocked to see the date once booking was confirmed as it was booked for wrong date i. E.[protected] and return on[protected]. I was very sure about the journey date and checked twice before proceeding for payment but due to makemytrip system fault, it was changed automatically on the final stage which was not shown to me. I had only come to know after the payment was made.

Immediately i called makemytrip customer care and informed mr. Ayush. He had given two options, i may raise an issue and wait for the resolution or i can ask him to check with the airlines (Spice jet) whether changes can be done.
I had chosen the second option and i advised him to contact airlines but mr. Ayush told that airlines (Spice jet) asked for a difference fare of rs.2040/- to modify the date. I checked online and found the price of ticket in the same flight was available at the same price which was changed to me. When i asked the same to mr. Ayush, he told that he couldn't make any arguments with the airlines and i had to pay the charges as difference in fare. I had no option but to pay and i paid to airlines (Spice jet) directly and i got the date changed.

Now, as i have paid the amount of rs.2040/- due to the fault in your systems, i request you to refund the same.
You can check from your systems as i'm very sure about the date for which i wanted to book the tickets.
The task id[protected] given by your representative mr. Ayush.

Ajrvjq zhiharev
Good afternoon, on december 3, my family was supposed to fly from delhi to goa, but because of aeroflot, which canceled its flight from moscow to delhi, we could not get on your flight and we had to cancel it. It was stated that you will return the money in the amount of 3308r, within 7 days, but the money did not come. Give us our money back.

Reference no.[protected]

Just to bring to your notice, due to sudden medical emergency in my family i had to cancel my dubai trip. I had booked radisson dubai for four days, and intimated both the hotel and mmt regarding my change of plans. I got confirmation from both hotel and mmt executive (Mohit) that hotel as an exception is okay with modification on the dates, for which i told them considering the health conditions i will be able to confirm on the dates by weekend and i am okay with refund or mmt credits also.
After 2 days i get a mail from mmt that hotel has rejected modification or refund for my booking, on further probing mmt executive gave me reason as it was not in terms with out terms and conditions hence same modification or refund is not possible. I mailed to the hotel which in turn confirmed that they were okay with modification as an exception but due to delay in reply from mmt end booking has been marked as no show. And its been more than 8 days now and mmt team are still unable to give me a reason for no modification. I have already shared the hotel mail with them.

I have booked a hotel (Booking id - nh[protected] from your site and it's been confirmed in the mmt website. However, the hotel guy called me and informed the rooms were already sold out and asking me to cancel. Since this is a non-refundable booking i can't cancel.

Can you please confirm if the rooms are actually available? I don't want to go till the hotel and call you guys if the rooms are not available.

I am asking this since 7th december and every time i get the reply its been with the concerned team and i will be contacted within 6 hrs or 24 hrs which never happened till date.

If the rooms are not available, let me know the other hotel options on the given date, else cancel my booking and refund my money.

The phone number registered with makemytrip is [protected]. However, this is no longer my phone number. This phone number has been deactivated by the service provider (Airtel), and this exact same number has been given to someone else. This also happened to be my whatsapp number, which thus, i have had to change to my currently working phone number.

I want to update my makemytrip account phone number to the new number that i have now. However, to do it, i need to delete my old phone number. To do that, an otp is being sent to my old number, which now belongs to someone else (I do not know who). So i am unable to do it.in makemytrip accounts, the old number is 'verified', but it no longer belongs to me.in principle, now, some unknown person can log in to my account using my old phone number.

I can log in to my makemytrip account via my registered email, which is [protected]@gmail.com.

Desired solution: either allow me to somehow change my phone number via an email verification, or permanently delete this account, and allow me to open an new fresh account with the same email address but the new phone number.

I have booked hotel royal batoo on 27-9-19 for 5 days for my friends and i have modified my booking on 15-10-19 and they have changed rs. 4137/- on 01-12-19 of cancellation charges. This is totally unlawful. Even hotels are not charging for cancellations like this. I have also takes with mmt and they send message as below:

Dear guest,

Greetings from makemytrip..!!

We would like to inform you that inr 4, 137 has been charged from your card, because you done the amendment online 30 % charges was there, so same has been deducted in this booking.

So, there is no extra charges which has been charged from our end.

As of now, we are closing this reference, however, if you need any further assistance., please connect with our chat or voice customer support team as we will be glad to assist you.

Mmt

Transaction id: [protected][protected]
Transaction id: [protected][protected]

Had booked hotel for 23rd nov 2019 and had to change the date within 30 minutes to make it 22nd nov 2019 both through makemytrip application. Mmt has asked me to pay another rs7000+ for rescheduling the same hotel and now they are saying that due to policies they will not release the payment refund of booking nh[protected] which was preponed for date at same hotel to nh[protected]

Below is message on mmt application:
Your booking has been changed.

Booking idnh[protected] reference pnr[protected] (Room 1), [protected] (Room 2)

We did the reschedule from mmt application and paid now when we called mmt and mailed them they are saying that they will not release any refund due to policy as it was done by us.

We want to have our refund back for the rescheduled booking as above. We had used their reschedule option from their application and didn't cancel and book a seperate.

Just booked a property through makemytrip in pondicherry and finally that property was like haunted house and rooms were horrible and waskroom tap was broken and floors were dirty and had pan masala in the floor and cigarettes smell was coming and ac air glider was broken and water was flowing. So we need to get out from the property as we came with the family. I just wasted my money and my time... I paid 5.5k but totally got wasted and maketrip is not refunding my money and i trusted makemytrip but at last i got cheated by them.
Why should i pay money when i don't get a basic amenities.

But makemytrip have refunded me only rs. 2018.
Remaining 3300rs. Is pending and they are denying for the refund...

Kindly call me at [protected]

We had booked hotel
Hotel suktara international’s siliguri
Booking ref nh[protected]
The room condition was very bad, with pan stains on wall & stained linen
We refused to accept the room & hotelier shown alternative rooms which was of similar nature
We refused to stay & called makemytrip for cancellation & refund, the call was for an hour and they didn’t accept to refund..
We would like this to be addressed & refunded
We booked other hotel after looking at the room.
Ramesh ba