MakeMyTrip India Complaints & Reviews

I booked a ticket for myself from bangalore to bali on the 09/01/2020 with booking id: in1b[protected], amount of rs 57809 was deducted through axis bank upi but the transaction was failed without any confirmed ticket. When i called the customer care and they informed that the amount has not been received due to technical issue and the amount will be refunded with 72 hours from the bank. After 3 days when i inquired with the bank, they took 15 days to investigate and came back saying the amount is debited to the beneficiary [protected]@icici. This is pathetic from makemytrip as they are playing with customers time. Kindly provide me the resolution since rs 57809 is not a small amount to bear for so many days.

I had booked a flight ticket (Blr-vie) and had to cancel it since the tourist visa was rejected. I reached out to mmt since they said the visa waiver is applicable. After a few days, i hear back from them stating the airlines have denied it.
On 1st of january, i was told it will be considered as cancellation request and was told about 50% of the money will be refunded.
Its been close to 27 days and have no signs of refund.
Every time i speak to them i have to explain the issue repeatedly. The tickets opened are closed and they say they are still working on it.
I have been trying to follow up on their emails but no response.
The service has been really appalling.

I am makemytrip.com double black program user in which we can cancel two tickets in a year.
I already cancelled 2 tickets for this year but when i was checking ticket rates and cancellation policy i got to know that i can book another ticket and that too will be covered under double black cancellation policy. It was written at the time of booking that "this booking is mmtdoubleblack eligible. Book now and get cancellation refund, provided raunak garg is a traveller."
I have screenshots of this as well.
Makemytrip usually have many offers for double black users so after seeing this massage i got confirmed that i can book the tickets and it will be covered under double black and i will get full refund if cancellation.
But now i want to cancel those tickets and makemytrip is not giving me full refund as it was shown on the time of booking.
I booked two tickets with booking idnf[protected] and nf[protected]
Now i want these two tickets to be cancelled and want full refund for both ticket.
Makemytrip is not giving me full refund now.

I recently published a hotel review on make my trip by mistake and now this review can’t be deleted. Even after calling customer care they said it isn’t possible from my or their end. This is totally unacceptable from a renowned business site like make my trip. Kindly help me and take the required action.
I need it to get it resolved immediately on urgent basis....

I search flights in makemy trip and before processing step I came back. After that I have received message that ur booking is confirmed and my money is deducted from my card without my authentication. I didn't receive any OTP, I called them and asked for refund they said ur booking is confirmed and we are not able to refund .now I need my money back from make my trip

Hello. I recently published a hotel review on make my trip by mistake and now this review can’t be deleted. Even after calling customer care they said it isn’t possible from my or their end. This is totally unacceptable from a renowned business site like make my trip. Kindly help me and take the required action.
I need it to get it resolved immediately on urgent basis.

I have canceled my hotel booking on 5th jan. Refund should have processed by 10th jan. Today is 22nd still i didn't get any refund. Called customer care multiple times still no solution. They don't know how long it will take to process the refund. Refund amount is around 61000. Its huge amount. It seems makemytrip is fraud and making fool of customer. Waiting for the refund.

I booked mumbai coimbatore flight through mmt on 20th jan 20. (Booking no. Nf[protected]). When i tried web check-in, air india site showed no valid booking. When tried contacting mmt all customer service were not giving any feedback. When i reached airport, air india said mmt has overbooked the tickets and this flight is full so we cannot accommodate you.
Tried calling mmt customer care but no response.
It is very frustrating.
Never ever book ait tickets through make my trip and never travel by air india

The issue is that on 27th dec pune-delhi 1310 vistara flight pnr k8k9e4 i (Naveen agrawal) had not traveled while rest of the passengers traveled. I requested a refund for the same. As an evidence i attached boarding card of next air vistara flight that i had travelled on - 27th dec 1655 flight uk998. However mmt is not responding to online complaints/emails. They are sending false smses that they tried calling me. When i called their cust rep said she will revert to me but not so far...

I tried booking a air ticket on make my trip site for the 19th of jan. For a 1pm idigo flight from mumbai to goa.

$87.60 australian dollars were taken and a message came up that some thing went wrong with booking will return the money with in three days.

Not heard anything and a lot of waste of time chasing this up l presumethis is how make my trip makes a living.

Trip was booked to amritsar at time of booking agent said refund will be provided if cancelled due to medical reasons unfortunately 4 days before trip i was admitted to hospital for 2 days with severe gastro i informed mmt agent asap reassurance was given of getting refund upon discharge i have submitted medical reports also however it's been over a month no refund has been processed

I accidently created an account on make my trip. I tried to delete it by looking into the account but couldn't find an option 'to delete'. This is annoying me with the advertisements and frequent mails, so please help me out. I would be very pleased if you could delete it permanently for me. Kindly do the needful.

Email registered with mmt "[protected]@gmail.com"

We had booked a internation flight from mumbai to dubai. Booking id is as follows
Thereafter we cancelled our ticket and asked to refund the money in the make my trip wallet. As per your terms and conditions the wallet money does not expire but to my shock when i tried to use the money it gave a error of bank. I had three wallet money and the technical team solved one error but did not do the same for rest two wallets. I pursued the matter constantly but they transferred one wallet money 9968/- to some unkown account which i dont know. They made my one wallet zero and other there is money rs 9968 /-. Wallets [protected]@gmail.com and [protected]@gmail.com

Booking details - jash kiran vora
Mumbai to dubai and return
Order no [protected] voucher no [protected] booking id nn[protected] pnr no fzq4wf email id niks.[protected]@hotmail.com
Mobile no [protected]

Booking details - priti kiran vora
Mumbai to dubai and return
Order no [protected] voucher no [protected] booking id nn[protected] pnr no iw2mr6 email id [protected]@gmail.com
Mobile [protected]

Booking details - kiran mulji vora
Mumbai to dubai and return
Order no [protected] voucher no [protected] booking id nn[protected] pnr no ldkxbw email id [protected]@gmail.com
Mobile [protected]

Pls check the matter and reply immediately and refund my amount immediately in to my bank account [protected] hdfc0000181

Hi team,

I have booked ticket on 31st dec 2019, refrence : d4cmneds (Operator pnr: ts[protected]pjbb/101201/stt - 999n). Usually it should refund in 3 to 5 days. But its 18 days till now.. I have asked 5 times with chat help but they say we will get call in next 1hrs and refund will come in 2days.. But notting happened. Please help me on the same.

Regards
Harish juluri

I had booked a bus from vijayapura to banglore on 15th january, dating 16th... Since i will not be able to make that journey i tried to reschedule on the app, which was not possible and was asked to call the operator, who in turn did not allow it stating that it was the make my trip personal or the app which should provide the option and not the bus operator... Since i had to book a ticket on another date i did book a ticket for 18th january......

I have got the link in e mail and whatsapp for the location of the ozhar airport. That link shows the name of the airport as ozhar airport but the link shows the direction of gandhinagar airport which is a military airport. We were on time but due to wrong address link, we reached the correct aiport late by 20 minutes, missed our flight. I had to stay in nashik in hotel, paid for flight for new booking worth rs. 23000/- and reached one day late and missed my meeting that affected my career as well.

This is the second complaint, previously i lodged a complaint and no calls from makemytrip has been done, i'm extremely disappointed with makemytrip because i had booked for bhurj khalifa activity on december 12 th for which the voucher was not sent to me and i couldn't contact the local agent,
I made several international calls to make my trip and they resent the voucher after the time got over. We were not able to use the vouchers and after making so many calls and complaints make my trip is not ready to refund the money for the same. Booking i'd - 0180 - activity bhurj khalifa

I booked an lufthansa international flight ticket through makemytrip from delhi to berlin on 22nd december 2019, but was unable to travel because my schengen visa application was rejected by the germany embassy. When i contacted makemytrip and sent them the visa refusal letter days before of my travel date, they state that the refusal copy is not stamped by the german embassy therefore will be unable to process the refund as lufthansa is...

Dear concerned,
Kindly note i have booked a ticket for 5 persons on the 31st of december 2019 vide pnr/booking ref.: cg6cgp.
And have cancelled the same immediately with two hours. I am supposed to get return of my total money within 7 days from the date of transaction as per indigo. They also confirmed money has been transferred to your account as you was the booking agent.
Kindly assist in refunding the same in my account and confirm the same once done.
My mobile number : [protected]/ [protected]
Apurba mukherjee

On 31st of dec we booked a resort through mmt and when we went for check in they denied saying they don’t have any update from mmt. And when I called them like 10 times they have told many many things . First they send a alternate hotel and then they say they cannot book the same and finally I was ok with some other hotel and then the person send me the hotel booking in which we were denied for the first time . And later I was told by staff Deepu that the refund will be initiated in 2 days and I booked some other hotel of my own . Half of our time wasted .. our newyear our money everything wasted and now they are not ready for the refund as well .. now adays the only thing I do is calling them from morning to night . Please help me