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MakeMyTrip India Complaints & Reviews

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Updated: Apr 22, 2026
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MakeMyTrip India reviews & complaints page 203

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B
bharath5911
Jan 31, 2020
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I booked a ticket for myself from bangalore to bali on the 09/01/2020 with booking id: in1b[protected], amount of rs 57809 was deducted through axis bank upi but the transaction was failed without any confirmed ticket. When i called the customer care and they informed that the amount has not been received due to technical issue and the amount will be refunded with 72 hours from the bank. After 3 days when i inquired with the bank, they took 15 days to investigate and came back saying the amount is debited to the beneficiary [protected]@icici. This is pathetic from makemytrip as they are playing with customers time. Kindly provide me the resolution since rs 57809 is not a small amount to bear for so many days.
MakeMyTrip India customer support has been notified about the posted complaint.
Jan 31, 2020
Updated by bharath5911
Received a call from a person by name Rupesh tripathi from makemytrip and he assured that within 1 hour i will get the refund, however i did not receive any refund nor any status call from makemmytrip since last 6 hours
Hi, we are open to help you! Please share with us your registered contact number and we will get back at the earliest. Regards, Team Axis Bank.
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    Apoorva Chandrashekar
    Jan 26, 2020
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    Address: 560086

    I had booked a flight ticket (Blr-vie) and had to cancel it since the tourist visa was rejected. I reached out to mmt since they said the visa waiver is applicable. After a few days, i hear back from them stating the airlines have denied it.
    On 1st of january, i was told it will be considered as cancellation request and was told about 50% of the money will be refunded.
    Its been close to 27 days and have no signs of refund.
    Every time i speak to them i have to explain the issue repeatedly. The tickets opened are closed and they say they are still working on it.
    I have been trying to follow up on their emails but no response.
    The service has been really appalling.
    MakeMyTrip India customer support has been notified about the posted complaint.
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      raunakgarg
      Jan 25, 2020
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      I am makemytrip.com double black program user in which we can cancel two tickets in a year.
      I already cancelled 2 tickets for this year but when i was checking ticket rates and cancellation policy i got to know that i can book another ticket and that too will be covered under double black cancellation policy. It was written at the time of booking that "this booking is mmtdoubleblack eligible. Book now and get cancellation refund, provided raunak garg is a traveller."
      I have screenshots of this as well.
      Makemytrip usually have many offers for double black users so after seeing this massage i got confirmed that i can book the tickets and it will be covered under double black and i will get full refund if cancellation.
      But now i want to cancel those tickets and makemytrip is not giving me full refund as it was shown on the time of booking.
      I booked two tickets with booking idnf[protected] and nf[protected]
      Now i want these two tickets to be cancelled and want full refund for both ticket.
      Makemytrip is not giving me full refund now.
      MakeMyTrip India customer support has been notified about the posted complaint.
      I booked Hotel Sea pearl, Gopalpur, Orissa for 28th and 29th Jan'20.MMT charged Rs.2770.00 for a A/C Classic Room.
      But hotel's official room tariff is Rs.1499.00 for same room.I payed almost double price .
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        R
        RDA Colby
        Jan 25, 2020
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        I cannot delete my review on make my trip

        I recently published a hotel review on make my trip by mistake and now this review can’t be deleted. Even after calling customer care they said it isn’t possible from my or their end. This is totally unacceptable from a renowned business site like make my trip. Kindly help me and take the required action.
        I need it to get it resolved immediately on urgent basis....
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        Selvi Karunanithi
        Jan 24, 2020
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        Address: 21 Ellai muthamman koil street,Vadapalani, Chennai, Tamil Nadu, 600026

        I search flights in makemy trip and before processing step I came back. After that I have received message that ur booking is confirmed and my money is deducted from my card without my authentication. I didn't receive any OTP, I called them and asked for refund they said ur booking is confirmed and we are not able to refund .now I need my money back from make my trip
        MakeMyTrip India customer support has been notified about the posted complaint.
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          RDA Colby
          Jan 24, 2020
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          Hello. I recently published a hotel review on make my trip by mistake and now this review can’t be deleted. Even after calling customer care they said it isn’t possible from my or their end. This is totally unacceptable from a renowned business site like make my trip. Kindly help me and take the required action.
          I need it to get it resolved immediately on urgent basis.
          MakeMyTrip India customer support has been notified about the posted complaint.
          Jan 30, 2020
          Updated by RDA Colby
          It has been 6 days now, and I haven't received a response yet from Make My Trip. Please try to expedite the process. Your help will be appreciated.
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            G
            Gazzal
            Jan 22, 2020
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            I have canceled my hotel booking on 5th jan. Refund should have processed by 10th jan. Today is 22nd still i didn't get any refund. Called customer care multiple times still no solution. They don't know how long it will take to process the refund. Refund amount is around 61000. Its huge amount. It seems makemytrip is fraud and making fool of customer. Waiting for the refund.
            MakeMyTrip India customer support has been notified about the posted complaint.
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              S
              Sandeep Gaikar
              Jan 22, 2020
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              Address: Mumbai City, Maharashtra, 401303

              I booked mumbai coimbatore flight through mmt on 20th jan 20. (Booking no. Nf[protected]). When i tried web check-in, air india site showed no valid booking. When tried contacting mmt all customer service were not giving any feedback. When i reached airport, air india said mmt has overbooked the tickets and this flight is full so we cannot accommodate you.
              Tried calling mmt customer care but no response.
              It is very frustrating.
              Never ever book ait tickets through make my trip and never travel by air india
              MakeMyTrip India customer support has been notified about the posted complaint.
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                nsbbtm
                Jan 22, 2020
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                The issue is that on 27th dec pune-delhi 1310 vistara flight pnr k8k9e4 i (Naveen agrawal) had not traveled while rest of the passengers traveled. I requested a refund for the same. As an evidence i attached boarding card of next air vistara flight that i had travelled on - 27th dec 1655 flight uk998. However mmt is not responding to online complaints/emails. They are sending false smses that they tried calling me. When i called their cust rep said she will revert to me but not so far...
                MakeMyTrip India customer support has been notified about the posted complaint.
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                  S
                  stung by makemytrip
                  Jan 21, 2020
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                  Address: 15 Siena court, 6021

                  I tried booking a air ticket on make my trip site for the 19th of jan. For a 1pm idigo flight from mumbai to goa.

                  $87.60 australian dollars were taken and a message came up that some thing went wrong with booking will return the money with in three days.

                  Not heard anything and a lot of waste of time chasing this up l presumethis is how make my trip makes a living.
                  MakeMyTrip India customer support has been notified about the posted complaint.
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                    S
                    Shweta Seshadri
                    from Mumbai, Maharashtra
                    Jan 21, 2020
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                    Address: New Delhi, Delhi

                    Trip was booked to amritsar at time of booking agent said refund will be provided if cancelled due to medical reasons unfortunately 4 days before trip i was admitted to hospital for 2 days with severe gastro i informed mmt agent asap reassurance was given of getting refund upon discharge i have submitted medical reports also however it's been over a month no refund has been processed
                    MakeMyTrip India customer support has been notified about the posted complaint.
                    Jan 21, 2020
                    Updated by Shweta Seshadri
                    Pls note that I am still paying emis to the tune of 15k plus for a trip I was unable to take due to illness apart from medical bills I used to book via makemytrip but now I will never do so as I realized in a bad way that it's better to plan your own holiday instead of relying on travel agents
                    Jan 21, 2020
                    Updated by Shweta Seshadri
                    Trip was booked in Oct 2019 for Nov 30 2019. Cancellation was done on Nov 27
                    Feb 13, 2020
                    Updated by Shweta Seshadri
                    After more than 2 months I get a message saying that the refund I am getting is 31837/-. I paid a total of 95000/- for this package. On medical grounds it was cancelled but getting only a 33 percent refund is pathetic! My advice to anyone is to never book holiday packages with tour operators, especially air travel!
                    Not sure where all the rest of the amount went.. surely atleast a 50 percent refund can be expected?
                    Feb 21, 2020
                    Updated by Shweta Seshadri
                    Hello Makemytrip team,

                    Getting a 33% refund on package cancelled for medical emergency is JUST NOT DONE!!

                    This package was booked using hard earned money of senior citizens and myself. We had to cancel because I was hospitalized just before the trip. I am still going through the after effects as the condition I have takes time to heal.
                    I have been a regular customer of MMT and have been using it to book flights domestic as well as international travel. However, now I am pretty sure with this kind of refund I will not be using MMT anymore.

                    Please ensure you give a better refund or give us another option, either package or air miles of same cost. We are middle class, hard working people, it's difficult for us to pay off EMIs on holiday packages like this and we are doing so inspite of not going on the trip at all!!

                    Kindly note, this is a 0 on customer delight ratings for Makemytrip.com.

                    YOU JUST LOST A LONG TERM CUSTOMER!
                    After more than 2 months I get a message saying that the refund I am getting is 31837/-. I paid a total of 95000/- for this package. On medical grounds it was cancelled but getting only a 33 percent refund is pathetic! My advice to anyone is to never book holiday packages with tour operators, especially air travel!
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                      S
                      sid3338
                      Jan 20, 2020
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                      I accidently created an account on make my trip. I tried to delete it by looking into the account but couldn't find an option 'to delete'. This is annoying me with the advertisements and frequent mails, so please help me out. I would be very pleased if you could delete it permanently for me. Kindly do the needful.

                      Email registered with mmt "[protected]@gmail.com"
                      MakeMyTrip India customer support has been notified about the posted complaint.
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                        kiran vora
                        from Bengaluru, Karnataka
                        Jan 19, 2020
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                        Address: M G ROAD, Ahmednagar, Maharashtra, 414001

                        We had booked a internation flight from mumbai to dubai. Booking id is as follows
                        Thereafter we cancelled our ticket and asked to refund the money in the make my trip wallet. As per your terms and conditions the wallet money does not expire but to my shock when i tried to use the money it gave a error of bank. I had three wallet money and the technical team solved one error but did not do the same for rest two wallets. I pursued the matter constantly but they transferred one wallet money 9968/- to some unkown account which i dont know. They made my one wallet zero and other there is money rs 9968 /-. Wallets [protected]@gmail.com and [protected]@gmail.com

                        Booking details - jash kiran vora
                        Mumbai to dubai and return
                        Order no [protected] voucher no [protected] booking id nn[protected] pnr no fzq4wf email id niks.[protected]@hotmail.com
                        Mobile no [protected]

                        Booking details - priti kiran vora
                        Mumbai to dubai and return
                        Order no [protected] voucher no [protected] booking id nn[protected] pnr no iw2mr6 email id [protected]@gmail.com
                        Mobile [protected]

                        Booking details - kiran mulji vora
                        Mumbai to dubai and return
                        Order no [protected] voucher no [protected] booking id nn[protected] pnr no ldkxbw email id [protected]@gmail.com
                        Mobile [protected]

                        Pls check the matter and reply immediately and refund my amount immediately in to my bank account [protected] hdfc0000181
                        MakeMyTrip India customer support has been notified about the posted complaint.
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                          Harish Juluri
                          Jan 18, 2020
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                          Address: Nirmala nagar colony, Hyderabad, Telangana, 500079

                          Hi team,

                          I have booked ticket on 31st dec 2019, refrence : d4cmneds (Operator pnr: ts[protected]pjbb/101201/stt - 999n). Usually it should refund in 3 to 5 days. But its 18 days till now.. I have asked 5 times with chat help but they say we will get call in next 1hrs and refund will come in 2days.. But notting happened. Please help me on the same.

                          Regards
                          Harish juluri
                          MakeMyTrip India customer support has been notified about the posted complaint.
                          Jan 19, 2020
                          Updated by Harish Juluri
                          Did not receive my refund
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                            Shree29892
                            from Kollegal, Karnataka
                            Jan 16, 2020
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                            inability to change or reschedule the travel date

                            I had booked a bus from vijayapura to banglore on 15th january, dating 16th... Since i will not be able to make that journey i tried to reschedule on the app, which was not possible and was asked to call the operator, who in turn did not allow it stating that it was the make my trip personal or the app which should provide the option and not the bus operator... Since i had to book a ticket on another date i did book a ticket for 18th january......
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                            arunbulbul
                            Jan 14, 2020
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                            I have got the link in e mail and whatsapp for the location of the ozhar airport. That link shows the name of the airport as ozhar airport but the link shows the direction of gandhinagar airport which is a military airport. We were on time but due to wrong address link, we reached the correct aiport late by 20 minutes, missed our flight. I had to stay in nashik in hotel, paid for flight for new booking worth rs. 23000/- and reached one day late and missed my meeting that affected my career as well.
                            MakeMyTrip India customer support has been notified about the posted complaint.
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                              Niroshini
                              from Angamali, Kerala
                              Jan 14, 2020
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                              Address: Gurgaon, Haryana

                              This is the second complaint, previously i lodged a complaint and no calls from makemytrip has been done, i'm extremely disappointed with makemytrip because i had booked for bhurj khalifa activity on december 12 th for which the voucher was not sent to me and i couldn't contact the local agent,
                              I made several international calls to make my trip and they resent the voucher after the time got over. We were not able to use the vouchers and after making so many calls and complaints make my trip is not ready to refund the money for the same. Booking i'd - 0180 - activity bhurj khalifa
                              MakeMyTrip India customer support has been notified about the posted complaint.
                              I tried booking a hotel in Mussorie through the MMT app and was redirected to a page where it showed that my booking is in progress. I was given a booking ID and amount was also deducted from my bank account. This creates a lot of problem for the customers who rely on the online apps for booking their requirements.
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                                KRISHNA KARTIK TIRUVURI
                                Jan 11, 2020
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                                Resolved

                                refund not processed despite of visa refusal

                                Address: Hyderabad, Andhra Pradesh, 500020

                                I booked an lufthansa international flight ticket through makemytrip from delhi to berlin on 22nd december 2019, but was unable to travel because my schengen visa application was rejected by the germany embassy. When i contacted makemytrip and sent them the visa refusal letter days before of my travel date, they state that the refusal copy is not stamped by the german embassy therefore will be unable to process the refund as lufthansa is...
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                                Apu2017
                                Jan 9, 2020
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                                Dear concerned,
                                Kindly note i have booked a ticket for 5 persons on the 31st of december 2019 vide pnr/booking ref.: cg6cgp.
                                And have cancelled the same immediately with two hours. I am supposed to get return of my total money within 7 days from the date of transaction as per indigo. They also confirmed money has been transferred to your account as you was the booking agent.
                                Kindly assist in refunding the same in my account and confirm the same once done.
                                My mobile number : [protected]/ [protected]
                                Apurba mukherjee
                                MakeMyTrip India customer support has been notified about the posted complaint.
                                Verified Support
                                Jan 09, 2020
                                MakeMyTrip India Customer Care's response
                                Dear Customer,
                                Apologies for the trouble caused to you

                                We're so sorry to hear that your experience with us was not as expected. We never want you to feel like you're stuck with a bad experience. Please share the booking ID so that we can assist you further. You may also share the E-mail address or the phone number which you used at the time of booking.

                                Regards,
                                Team- MakeMyTrip Care
                                Jan 14, 2020
                                Updated by Apu2017
                                Dear Concerned,
                                As required from your end below are the details,
                                Mobile Number : [protected]
                                Email ID used : Apurba.[protected]@yahoo.com
                                I was supposed to get return of my money within 7 days of the transaction, but today is the 15th Day still the money has not been transferred to my account.
                                Kindly do the needful urgently and confirm
                                Regards,
                                Apurba
                                Jan 14, 2020
                                Updated by Apu2017
                                Dear Concerned,
                                As required from your end below are the details,
                                Mobile Number : [protected]
                                Email ID used : Apurba.[protected]@yahoo.com
                                I was supposed to get return of my money within 7 days of the transaction, but today is the 15th Day still the money has not been transferred to my account.
                                Kindly do the needful urgently and confirm
                                pnr/booking ref.: cg6cgp
                                Regards,
                                Apurba
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                                  Rimna chandran
                                  Jan 7, 2020
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                                  On 31st of dec we booked a resort through mmt and when we went for check in they denied saying they don’t have any update from mmt. And when I called them like 10 times they have told many many things . First they send a alternate hotel and then they say they cannot book the same and finally I was ok with some other hotel and then the person send me the hotel booking in which we were denied for the first time . And later I was told by staff Deepu that the refund will be initiated in 2 days and I booked some other hotel of my own . Half of our time wasted .. our newyear our money everything wasted and now they are not ready for the refund as well .. now adays the only thing I do is calling them from morning to night . Please help me
                                  MakeMyTrip India customer support has been notified about the posted complaint.
                                  I tried booking a hotel in Mussorie through the MMT app and was redirected to a page where it showed that my booking is in progress. I was given a booking ID and amount was also deducted from my bank account. This creates a lot of problem for the customers who rely on the online apps for booking their requirements.
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