MakeMyTrip India Complaints & Reviews

I tried booking a hotel "cennet - the boutique hotel" in allahabad through make my trip website with checkin date - 5 oct 2019 & checkout date - 6 oct 2019.

I selected room, filled details then proceeds for payment.
I choose net banking mode for payment, the amount rs. 2, 799.00 deducted from account and the website is showing a message;
"your transaction could not be processed!"

I get a comfirmatory email on my registered email id from bank saying;

Dear customer,

As requested, rs. 2, 799.00 has been debited from your account no. Xx8388 on 01-oct-19 through kotak mahindra payment gateway vide ref no. [protected].

Os WWW.MAKEMYTRIP.COM
[protected]
Chq/ref no.: kpg-[protected]

Kindly refund the same amount as soon as possible as i didn't get any confirmation of booking either by the hotel or by makemytrip.

Thank you

Hi, i have booked the dubai package through mmt but since i have made the payment they have given false communications with incorrect details and multiple people are sending mail regarding travel and nothing much updated over the phone call. I have written almost 25 mails to different people to correct the details or to give me update. Please help because i have to travel there on 4th oct and i dont know about the itinerary details.

I have checked the Hotel Country inn & suites by Radisson, Candolim Goa on make my trip dated on 27th September 2019.That time rate were sowing 4678 per night and total cost of three night is 19657 with tax. And next day 28th September 2019 when I booked the same room the price was increased I have paid the total cost 21100 for three night. After the booking I checked the same room in evening same day and next day 29th September 2019. Rate are decreased again with 4678 and total cost of three night 19657.I also attached the snap shot dated on 29th September and also shared the same day per required by YASH AGENT.I am sure you are tracking everything via Application, as per my experience I never to seen rate are dynamic in lower side its always dynamic in upper side.You have charged 1443 extra. Please refund the same.

I had booked for 3 nights in pondicherry with check in date 29sep and check out date 1octfor 2 adult and2 kids (Aged 10 and 4) while booking no information was available for requesting additional bed for kid aged 10year nothing was mentioned in invoice details and booking confirmation sent to me. When i reached hotel i was asked by hotel. Management to pay 1500 for extra bed per night. When i talked to support of make my trip they told that is i have to check they can't help anything.in voucher details available to hotel nothing of such is mentioned about charge for extra bed and now i have been to paid 1500 per night from hotel.
Even the mr mayank and vivek of mymaketrip agreed that they provide different details in vochuer sent to hotel and customer and i found even the charges are completely diff.
I seek justice in this regard
Thanks
Mallikarjuna
[protected]

I had booked one resort room through mmt booking id - nh[protected]
Though it was prepaid booking we did not get the room category which we had booked. Also had many issues with the hotel. So mmt committed me to refund my money in 24-48 hours, but its been week now, i have not got any response from them, i am continuously chatting, mailing, calling to customer care. I am getting only one response "your issue has been escalated, you will get revert in next 24 hours, you will get call from the person who committed about refund"
But from 24th september, today 30th september, i have not got any response from mmt support.
As per screenshot attached please find names with whom i have talked so far :

Shubra kumar paul - person who committed about refund.

Harshal
Sanjana
Yash
Pallavi - who said, you will get call from shubra
Pankaj
Jyotsna

I had booked a round trip flight on jet airways via mmt to rome from bangalore. Flight was due on 1st may but was cancelled at the behest of an mmt employee on 18th april 2019.

The booking id is nn[protected].

I was assured refund in 10 working days, which extended to 30 days then to 45 days. Then 60 days. Last time i called on 26th august, i was assured that most probably refund shall be processed in september.

It is september end now and it has been 5 months hence and i am still to receive any refund or any mail regarding the status of the refund. The chat option still shows that "refund information is unavailable."

The amount is huge and i cannot even plan anything else since my money is stuck up in a limbo. I am not even sure if i will ever get the money back.

I understand that airlines has totally gone kaput. But it will be wonderful if i have any details regarding the refund or if mmt can redirect me to someone or somewhere, where i can directly approach for refund.

The wait cannot continue.

Regards
Sharat karekaatt
045. [protected]@gmail.com

Dear all,

Greetings!

I would like to bring to your notice the most humiliating experience i had to endure during my return journey from bali.

I and my 3 friends had booked our flight tickets to bali via makemytrip. The e-ticket showed that our luggage was included as 7 kgs (Cabin luggage) and 15 kgs (Cargo luggage).
We faced no issue while our journey from mumbai to bali on 15th sept 2019 (Flights: od-216 bom-kul and od-306 kul-dps).
But during our return journey on 20th sept 2019, when we tried boarding the flight od-174 (Dps-kul) scheduled at 12:45 pm; the ground staff told us that our luggage wasn't included. They even refused to acknowledge the data on e-ticket saying that it was the booking agency's fault. There was no option available for us and nobody was ready to help us. They told that we had to pay extra money for the luggage that we had. According to the indian currency, the payable amount was rs. 23690. We didn't have that huge amount with us in any currency.
Finally, after crying and requesting to lengths, they let us board the flight and asked to make the payment once we reached mumbai airport. And as we got out of our flight od-215 (Kul-bom), a guy from malindo's ground staff was waiting with a paper in his hands with our names on it. It was so humiliating when people were staring at us as if we had committed some crime. We paid rs. 23690 via the sbi card and got a receipt. But the entire incident killed our happiness of vacation. We went through such mental pressure and humiliation that honestly, i would never ever want to travel via malindo or book my tickets through makemytrip ever again.

For the first time, we four girls had gone on such a faraway trip trusting the airline and makemytrip. Had we known that you treat your passengers this way, we would have rather chosen some local destination.

I don't know whose fault was there in this whole thing, but i just want my money back. Instead of rushing to the consumer court, i first would want you to respond and justify the whole incident. I still have all the soft copies and e-mails which prove that the luggage was shown included and we were charged incorrectly. I request you to look into this and help us.

Important details:
No of passengers: 04
Date of travel: 15th sept 2019 (Bom-kul-dps) (Flights: od-216 and od-306)
20th sept 2019 (Dps-kul-bom) (Flights: od-174 and od-215)
Pnr: mggjny
Booking id: nn[protected]

We were booked to travel from chicago to new delhi on 8th september by ba0294 and ba0143. Due to pilots strike, our date was advanced to 5th september. After a week long exchange of messages and numerous international call to your gurgaon office. We were therefore forced to spend 3 days at delhi, inconveniencing us and adding to our costs, because our onward bookings out of delhi were on 10th september, based on our original booking. Our booking reference nos. Were nn[protected] and nn[protected]. We filed our detailed complaints on 9th september, but are yet receive any response to our claim

I had done 2 flight bookings with 2 different booking ids on make my trip. When i received the tickets in email there was no information on cancellation charges. Also when i checked on mmt app few days later i could not check it on app either. Then on 12 sep 2019 i spoke to one of the agent on the mmt helpline number and after repeatedly confirming with him, he told me that the penalty will be around 7000 rs per ticket.

However when visa got rejected and i actually cancelled the tickets on 22 sep 2019, the penalty levied was around 13000 rs per ticket. After escalating the issue, i did receive verbal and email confirmation from hassaan siddique and mayur lohar from mumbai office that indeed there was error in communication from the first agent i spoke to. The penalty charges informed me then were of date change and not cancellation. This was a huge mistake from mmt agent. I asked them to listen to the phone conversation i had with him wherein you will be able to check that i repeatedly enquired with him that it is ticket cancellation.

Finally mayur ensured me that they would waive off mmt charges of 649 rs each ticket and give me vouchers of 2000 rs for both passengers. But i received only 1 voucher. I waited for another day and then wrote back to hassaan regarding this, to which i never recived any reply. And then they even resolved the ticket without confirming about the voucher.

This was a collosal error from make my trip team. How as a consumer am i supposed to believe in whatever they said. Was the first agent correct or the second person was correct. Without any information on ticket or the app i have no way of knowing it. And the resolution offered was also not followed through.

Following is the email response i had received :

Response by email (Hassaan siddique) (23/09/2019 08.49 pm)
Dear ms kulkarni,

Thank you for contacting makemytrip customer support for your booking id: nn[protected]

On your first conversation, agent mistakenly informed you the date change penalty which is 7015.

For compensation we are waiving off 649 which is mmt service charge for both the passenger & we are providing 2000 ftv for both the passenger.

We apologize for whatever the information provided by our associate.

My name is shireesha mekarthi and i have booked a flight ticket from hyderabad to halifax (Canada) for the day of september 13th. Usually make my trip displays whether the transit visa is required or not. For my flight itinerary they have confirmed me that there is no need of transit visa. To my surprise air india has asked the transit visa at hyderabad airport and does not allowed me to board the flight. Just because of make my trip and the wrong guidance they gave to me, my 57000 bucks got wasted. The next moment i have called to their customer care and the way they responded is disgusting. Every time i call to them different people answered and everyone has responded differently. One person will say that i will get the refund, another will say that they will come back to me after 2 days and some other will say that i will get refund for both tickets i. E, the one that was cancelled and for the new booking. At last they called me after following up for numerous times from my side and said that there is no mistake from make my trip side and it is totally my fault. Below are my booking details:

Name: shireesha mekarthi
Booking id: nn[protected]

Full payment ke baad bhi hotel me pnr no nahi show ho raha tha. 7 hrs wait karne ke baad bhi room nahi diya. Hotel blue moon jasola new delhi ki meri[protected] ki booking thi. Phir maine doosare hotel me check in kiya. Customer care me 15 -15 min tak call ko hold rakha gaya. Sabse badi baat maine baar baar bola ki sir apne son ke saath hu jo abhi bahut chhota hai. Aur mujhe uski comforts aur safety bhi dekhni hai. Mujhe baar baar false commitment mat kariye.

I did my hotel booking on makemytrip.com and every i went to make the payment the booking date always got reset to the default date which was 27th sep, where as i wanted the booking for 9th oct. I would go back and again do the booking, i did this twice and finally saw that the date was 9th oct, however when i received the voucher it showed 27th sept, i immediately called the hotel itc grand ridge tirupati and told them that this has happened so pls change the booking date to 9rg oct, they asked me to talk to mmt, these mmt call center guys are indulging in day light robbery they said nothing can be done and i should cancel the booking. I have lost rs 6161/- on account of an issue with the date picker in mmt. I will never ever use them, not only are they cheats but they are also misusing our data which it takes at the time of registration. I would like all of you to be aware that this company, is no unicorn, but run by lumpen fraudsters, both their mgmt and leadership is full of deceitful folks. Thankx mmt for once helping me blacklist a portal.

I just tried to book a ticket from patna to delhi using my citi bank credit card . after entering all the payment deatils and submitting .it showed message like below.

Your transaction could not be processed!
There is a problem connecting with the bank .tip: we recommend to use net banking or other debit/credit card to quickly complete your booking.
We request you to try making the payment again.

Although my amount got deducted by this process.

I booked a hotel in Indore through the app by making the selection for 3 adults. When i went to the room selection page the 1st option said 'recommended for 3 adults' and at the bottom was the total amount with the caption 'for 3 adults' with the facility of 'quick book' on which I clicked and made the payment. Just before 1 week from my trip when i called up the hotel they said the booking is for 2 adults and 1 child and if the third person coming with you is an adult you will have to pay 1000+gst additional for each night.
I rechecked by making the same settings of 3 adults again and tried to select the room for the same hotel again just to find out where did i make the mistake.. i found out that everywhere it is written in bold that the booking is for 3 adults even where the app was making the recommendation but there was an extremely tiny drawing of 2 blue adults 1 pink coloured small person in the middle which was put there to make fools out of people. Even where the quick book option is given with the amount, that was also saying 'for 3 adults'. That was a confirmation that it was not my fault.
I contacted customer care multiple times, i sent them screenshots of the booking page multiple times but they keep transferring my case to different departments and everyone comes to only one conclusion of paying the extra amount.
One of the customer care executive who tried the same booking through the app on my request by following the similar steps i following agreed on call with me that I am right, this is a technical fault from the app itself. That recording of the conversation would be available to MakeMyTrip as a proof as well. But since the day he agreed that its the app's fault I have not been able to speak with him and he has not contacted me too.
Every other person who contacts me from MMT is trying to prove me a liar and keeps asking me to pay the extra amount.
This is extremely unacceptable behaviour and high level fraud. I have screenshots that prove I am right and i didn't make any mistake while booking.

Sir,
सर मेने 24 सितम्बर को पुष्कर में एक होटल मधुबन बुक करि 11 से 13नवंबर के लिए जब होटल में बात हुई तो उसने होटल बुकिंग केंसल करने को कहा हमारी रेट जायदा हे जब मेक माय ट्रिप पर बात करि तो वही भी कहे रहे हम तो एजेंट हे हम इस में कुछ नहीं कर सखे आप होटल कैंसिल कर दीजिये सर अगर कैंसिल करवानी थी कनफर्म्ड और बुकिंग नंबर क्यों दिया ऐसे में जो बुर्जुग जा रहे उन कितनी परेशानी होगी सर होटल मधुबन वाले और मेक माय ट्रिप दोनों मिल कर धोखा कर हे जब होटल जिस रेट में बुक हो चुकी हे तो फिर में पेमेंट जायदा क्यों दू सर प्लीज आप कुछ करे |
Name - kunal sharma
Mob. - [protected]
Gmail id - [protected]@gmail.com

I have posted one review by mistakenly for le villagio holiday apartment hotel. Now i want to delete that review but mmt is not allowing me to do so.

I have booked the hotel le villagio holiday apartment from[protected] to[protected] next day while i was submitting my review for paradise perfect but mistakenly i have posted it on le villagio holiday apartment.

Plz remove the below comment
Worst owner tone

Amol bhosle, sep 21, 2019

Worst communication behaviour of the owner to group girls

Booking id - nh[protected]
Email id - [protected]@gmail.com

Request your support

I would like to warn all the consumers regarding the serious problem that arise if one selects emi option for online booking from this site. First of all they will charge extra for emi option and also state no processing fees. I selected the option while booking id nn[protected] for mumbai-kathmandu-mumbai on 11th sept 2019. Till date no emi has been done on my icici card used for payment of rs 42292. When i contacted the bank, they ask me to contact this merchant. When i contacted makemytrip initially they told me contact the bank. This company will make you the surpanaka of ramayan when emi option is selected for payment. They seem to nothing about what is emi.in my case i had to convert the amount to emi by payment of 2% processing fees and interest @ 16% in view of the fault of the merchant not honouring emi payment. This merchant also overcharged rs 3230 for emi option selected and do not refund in spite their failure to honour the emi.
Above all the after sales is very poor mostly managed by a set of illiterates who do not seem to know what is emi option of payment and when it is converted. They will simply inform 15-20 days so that one keeps quiet for that period. Please 15-20 is working days. You do not know when they will work.

Hi,

My name is rishabh roychowdhury and i have a loan through makemytrip using [protected]@gmail.com as the registered mail id.

Now this is to inform you that i have been incorrectly charged an extra amount of rs.10, 004 this month apart from the normal emi payment.

Kindly provide proper explanations for this incorrect charge otherwise we will be forced to stop authorizing payments to capital float starting from next month onwards.

Regards,
Rishabh roychowdhury

I made an hotel booking from make my trip on 13-sep-2019 (Hotel name: oyo 46579 royal palace resort) for my check-in on 19-sep-2019.

Make my trip charged the total dues upfront & gave me an online confirmation stating that my booking is confirmed. To be double sure about my bookings, i called up at the hotel (Number was mentioned in e-ticked recieved from make my trip) & the hotel manager told me that they no longer have any tie-up with make my trip & oyo hence these bookings will not be entertained.

I immediately raised it to make my trip. After repeated follow-ups on their customer care, they came back on 16-sep & offered me a stay at different hotel which was no where matching (In terms of location as well as amenities) with the hotel i selected. I denied accepting this resolution.

They said they will check with their higher authorities & will come back to me within 1 hour to provide me a best solution. Again they vanished & i have to repeatedly chase them through phone & email.

On 18th sep (Just 12 hrs before my expected time of check-in), their customer delight representative called me (By that time i started my trip as i didn't wanted to spoil my family holidays because of this blunder by make my trip) & informed that neither they are able to provide me stay in the original hotel which i booked nor they are able to provide me any alternate stay with matching amenities.

They offered me a compensation against this failure on their part. I heard the compensation amount as rs. 3000 & agreed to it whereas they are saying that they mentioned the amount as rs. 1000.
When they sent me an email to seek my confirmation on compensation amount of rs. 1000, i immediately responded them that amount i heard over the phone was 3000 not 1000. However, they said they have mentioned compensation amount as 1000 & they can only compensate upto rs. 1000 only.

Considering the mental trauma / restless sleeps (Assume you are suppose to go for vacation in next 1 / 2days but your hotel booking is still not confirmed even though you have made the upfront payment) which i & my family have gone through & the additional amount i have to incur on a separate hotel, this rs. 1000 is not enough.

I would like to seek your help to submit my plea to the make my trip. I

I had booked 2 flight tickets from jaipur to indore through jet airways site but before journey jet airways cancelled flight but after 5 months i have not received refund. Details are as under

Pnr no apviul jaipur to indore date of journey[protected]

2. I had booked 4 flight tickets from indore to jaipur through make my trip but before journey jet airways cancelled flight but after 5 months i have not received refund. Details are as under

Pnr no watvie indore to jaipur date of journey[protected]

Refund of both cancelled flight not received