MakeMyTrip India Complaints & Reviews

Complaint regarding wrongfully / illegal cancellation of my hotel and air travel bookings and inclusion of cancellations of hotel and air travel bookings of other unknown persons against my mmt account for the purpose of refund adjustment for bookings which have not been made by me and breach of my private security of mmt account

Dear sir,
1. 1. I am mmt user for last many years and i am also a mmt black customer for last two consecutive years.

2. I wish to bring to your notice that w. E. F. 00.32 am on 20/09/2019, i received a series of message of cancellations of my air travel bookings with mmt. Since i was awake being at hyderabad airport i could immediately contact mmt helpline at 00.39 am on 20/09/2019 and informed the helpline executive about theses cancellations which were not initiated by me and requested to restore them. The executive after some time confirmed that he was able to restore my immediate flight that is 0435 indigo flight (Booking id - nf[protected] with pnr - facqd8v) scheduled from hyderabad to delhi and for the balance of the cancelled flights he informed me that he has raised a complaint which would be looked into at later timer frame and they would be resolved within 72 hours. Details of other cancelled flights are as under:
A. Delhi to bagdogra (Return flight) - 28/09/2019 and 02/10/2019. (Booking id - nf-[protected])
B. Bagdogra to delhi flight (Return flight) – 24/10/2019 and 29/10/2019. (Booking id - nf[protected])

3. At 00.52 am, on 20/09/2019 indigo informed me about cancellation of my boarding pass of the 0435 flight (Pnr - facqd8v) from hyderabad to new delhi inspite of the fact that i had checked in and cleared my security also.

4. I once again called mmt helpline around 1.09 am on 20/09/2019 seeking your help. However inspite of best of my efforts, the executive could only advise me to buy a new ticket at my own cost and wait for the resolution of my problem in next 72 hours. Having no other option i bought a new ticket and travelled to delhi in the same flight of indigo (Pnr-yfl2rf)

5. On landing at delhi i received a message around 6.40 am, on 20/09/2019 that the balance amount of payment for my hotel booking at ludhiana from 22/09/2019 to 23/09/2019 has been deducted which was followed by a message that my request for cancellation and refund has been processed. (Booking id - nh[protected].

6. I once again called mmt help line around 7.00 am on 20/09/2091 and informed the executive that i have not made any request for refund/cancellation. However once again the only answer i could get that mmt will revert back to me in next 72 hours as this matter pertains to technical team.

7. Once i returned home and opened my mmt account, to my horror i found that not only my air and hotel bookings were cancelled but also there were other cancellations of some unknown persons which was shown in my account and the meagre refund received by me for the illegal cancellations of my booking was adjusted against these unknown cancellation bookings which were not done from my mmt account/myself. The details of booking ids of these unknown booking cancellations are as under:

I. Nh[protected]
Ii. Nf [protected]
Iii. Nn[protected]
Iv. Nf [protected]
V. Round trip hyderabad to houstan 15/11/19 – 17/01/20

8. I once again called mmt helpline around 11.00 am and informed the executive about these facts which she confirmed the facts narrated by me and also confirmed that i had called up mmt three times earlier to resolve this issue o[censored]nauthorised cancellations. She advised me that it would be taken up on priority and mmt will resolve my problem in next 72 hours.

9. Having narrated the facts hereinbefore i must report that mmt could not provide any resolution to cater for my immediate help and also the helpline executives though face the brunt of customer anger and are your mouthpiece yet they have very limited authority to resolve problems which may require immediate measures to damage control other aspects like breach of credit card / debit card account credentials which are linked to my mmt account.

10. Though i have made alternate arrangements for my hyderabad to delhi flight as stated above and also has done a fresh booking for my ludhiana hotel reservation on 22/23/09/2019 as well as my wife return flights from delhi to bagdogra on 28/09/2019 and 02/10/2019 respectively. I request you to investigate the cause of such breach of my account and those of other members of mmt and refund me my entire money at the earliest.in this regard please refer to my calls to your executives as well as my 6 e-mails and chat responses since 00.39 am on 20/09/2019 to resolve my issue on priority.

11. The above mentioned illegal cancellations of my bookings without any fault at my end has not only caused financial loss to me but also the mental agony and harassment to my family members after receiving cancellation messages at 00.32 am of 20/09/2019. Having put my trust in your company inspite of minor glitches earlier, i am now seriously considering to delink my account from mmt primarily due to the poor damage control measures adopted by ill trained executives of mmt and also inspite of the fact that even after registering my complaint four times with you about loss of my hard earned money and privacy no one from mmt has reverted back to me in 24 hours.

12. Though i failed to understand the slow and unconcerned response of mmt towards my problem, i am sure at my end that i won’t allow your company to get unjust enriched from an army veteran’s pension. I request you to respond to this email within next 48 hours as promised by your executives, failing which i will exercise legal remedies under crpc and consumer protection act to claim my legitimate damages.

With regards
(Xxxx)
Colonel rakesh kharb (Retd)

Note - i have taken screen shots of the cancelled bookings including those of other persons which were not made from my mmt account/ myself and are being shown in my mmt account. If required same will be forwarded to you as evidence.

I want to remove my review of tarab home stay shoghi shimla done on 16 september, 2019 by name manish kumar from mmt as by mistake it was done and i didn't give the review, someone else has posted it from the link by mistake, please delete the review.

I tried hard to edit or remove the posted review so many times but it's not getting delete or edit. Mmt also don't give any options of deleting the review. Please help and remove the review as that was done by mistake please consider my request.

Bookingid nh[protected], hotel denied check in and said they have no such contract with makemytrip and have mailed mmt for booking cancellation. Mailed and contacted mmt many times, no updates from last week, no refund provess initiated. Mental torture. No one takes up teh issue they just say we will forward to concerned team and arrange call back. Didnt recieve any call backs yet. Pfa email from hotel owner to mmt forhotel cancellation but we were neither informed about it nor refunded the booking amount afterwards. Fraud company

I have made 2 hotel booking on 21st of june 2019 and 26th june 2019. The hotel was grand hyatt goa and carvela beach resort goa. While doing the booking i applied a coupon code hdfc10x2 and have made the payment using hdfc black diner credit card, which was successfully applied. Its been 90 days since then but i havent received my hdfc rewards points. On calling the hdfc bank they are saying we havent received any communication from makemytrip about the same. I have called makemytrip customer care many times and everytime they are just saying we will get back to you. Now neither makemytrip is replying nor hdfc. I am losing a lot of money in form of rewards point here. I had other option also to book hotels from other site, but i choose makemytrip and now they are simply troubling consumers like me.

My trip ids are: nh[protected] and nh[protected]

Regards
Mukund meena

I am a black member and was informed by mail that ibwould be exempt from convenience fees
On 14/9/2019 i bought an international ticket london - mumbai and return kolkata to london and was charged a convenience fee of rs 1019.00.
Please refund this as i am not supposed to be charged any convenience fees per mail sent by you on 26 july 2019 when i became a mmt black member.
Thank you.
Ratan kumar gurtoo
Mobile [protected]

This is padma vasudevan from bangalore. i had booked my airtickets for october 8th 2019 from blr-cdg, cdg-txl and october31st 2019 from txl-ams, ams-blr through make my trip, booking id nn[protected]. the pnr no.- ljnlkf and e-ticket nos.589-[protected] and 589-[protected]. my cancellation request has been initiated on 19th april 2019. i was told that the refund would take 45 business days. now it is 6 months and so far i have no notification or update on my refund status. Could you kindly expedite and tell me what is the present status and how long would it take for me to get back my refund amount. thanking you in anticipation for an favorable response.

I had a booking through make my trip from new delhi to newark (Booking id nn[protected] on 3rd sept 2019 but due to some personal issues i have to cancel the booking so i talked with make my trip customer care executive to cancel the same, as the cancellation is within same day of booking so there would not be any cancellation charges from airlines end. I requested cancellation on same day and executive confirmed me over phone that the same has been done by him but i have not received any confirmation regarding cancellation on mail or sms on that day. Then after doing many follow ups finally on 12th sept 2019 i spoke to mmt supervisor mr prathamesh where he committed and confirmed us that cancellation has already done and refund will be initiated within 72 hours but still i not get any confirmation on mail or sms. On 18th sept i again talked to mr prathamesh and i shocked to know that he has not initiated refund yet. Today is 20th sept and still make my trip team not responding on our refund status. I had paid ticket charges thru credit card and due date for paying my credit card bill is approaching soon and i am worried when will i get the refund. Need to resolve the issue on urgent based as i am already very harassed by makemytrip team.

During the booking of flight ticket at no cost emi the make my trip has stated that intrest amount will be refunded within 21 days. I had not recieved the amount yet. It is now stating that we have to wait three months. It is cheating the customers doing money frauds. When i have contacted the customer support regarding the return of amount they are not responding.

I have booked 4 tickets to and fro from hyderabad to jfk thru makemytrip. I was asked to pay rs.3, 19, 072/- which i have paid and i was told that was the best offer. To my utter dismay, seat numbers were not allotted and when i tried to block my seats in etihad flights, i have been advised to pay rs.16, 000/- additionally for allotment of seats. Neither the marketing assistants told me nor the ticket that was sent to me by makemytrip mentions that. I thought makemytrip will be very transparent but this experience of mine is otherwise. Please advise me the next course of action.

I made flight booking under ref:nn[protected] for mumba-delhi-kathmandu-mumbai on 11th sept 2019. I used their emi option for payment but when i receive the card statement, no emi is shown and i am asked to pay full amount as per the card statement.

Taking up the matter with their chat personnel is not effective since he does not appear to know the process.

Booking I'd : NF[protected]

I have paid all amount for my booking I'd mentioned above.

I have not received tax invoice, so yesterday I asked for that from MMT. Executive told me that Rs 1250 is pending to pay.

I have paid total amount then why they are asking to pay Rs 1250.

Also MMT is unable to provide invoice showing infant charges separately.

Call me on [protected] or [protected]

I booked a oyo room thru mmt for my friend. The stay starts from 18th sept, 2019 (Tomorrow) to 25th sept, 2019. When i called the hotel to inform late check-in, i was informed by the hotel that they no longer have contract with oyo and cannot allot a room. I contacted mmt and they told me that they will get back to me within 1 and half hours. But its more than 8 hrs now. I didn't even got a single call till now. Meanwhile i called mmt 3 times and each time i got the same reply that someone will call me within 1 and half hours. Now i have to make a new booking. I believe these people doesn't care about customers when there is any issue arises. I need double the amount of what i paid for the stay for the frustration i'm having right now.

I booked my flight ticket and cab from makemytrip. Cab timing was 11 am on 12th sep. After calling so many times to cab driver & your customer service, i didn't get any response from anyone. Because of your poor service only, i was running late. So i sent message at 11.10 am via twitter. Again i booked another cab and paid double the amount but i reached at airport at the last minute and not allowing me to enter for check-in. After requesting there, they allowed me to check-in.

As you have confirmed the cab service and i paid the full amount, still you didn't provide the service. Requesting several times, you didn't refund my amount yet. When do you refund my amount?

Sir/madam,
I have booked my flight ticket through makemytrip web site for a travel from hyderabad to chennai on 14/09/19. Unfortunately amount got deducted but failed get the ticket confirmation. The total amount got deducted from my indian bank account is rupees 5131 (Rs. Five thousands one hundred and thirty one) with net banking reference [protected]. Please credit the amount back in to my account.
Thanks
Govini balasubramani

I booked hotel for 4 nyt 5 days fir honeymoon. But when my booking complt dates chnged. I booked it from 20oct to 24 oct. But after booking i chk it as booked from 20 sept to 24 sept. This is nonrefundable booking. So i call to call cntre but they told you have to pay for 24 oct booking... Either you refund m full or chnge my dates. I lso call at resort. The attend told me to cancel throgh mmt aap or go for new booking

I had booked a flight ticket from kolkata to mumbai from makemytrip for the 15th of october. The money got deducted from my axis bank account but the site showed transaction could not be completed,. I did not get my ticket. One ticket from mumbai to kolkata got booked but the other one from kolkata to mumbai showed technical error dure to which i lost my money.

Hi, i booked a hotel with booking id nh[protected] and select date 10 sep check and 11 th check out but
Automatically date selected 12 check in and 13 check out also while booking hotel there is no policy tab showing
Also i booked my flight on 10 sep but
And now i have completed my trip and now hotel and make my trip not ready for refunds the money
Ii want my money refund without any delay
Thanks you
Regards narayan swaroop

I booked these hotel on 2 September 2019 . through makemytrip app.but when i was booked that time they are showing University Pune address but after booking they sent me sms on Baramati address which is so far away from actually University pune address. near about 120 km.. suddenly I called to customer care but they were not accepting thier. i sent screenshot of addres... after i called oyo room they said its makemytrip mistake. still not they solve my problem and i called them 35 times but no solution..main thingnk is that ..thier employee told me..we will provide alternative ..they shown me property after last movement they said we didn't booked that property...her name is( Shai**** Son**** ) i also lost thier Money 1800..but still not given compantion now they are not calling me also... these is second time happened with me...first time they i book ..hotel and thier was no proper accomodations ...they are showing another pics and actually situation was different...oyo is better ...i want as soon as i want my money back snd compantion and action against employee. my booking id NH[protected] ...MY CHECK in 13 September 2019.

My booking id: nh[protected]

I made a booking for a stay at trident bkc, mumbai by paying rs 1. The balance was to be automatically charged to the card on 5th september. That was not done and the booking was cancelled and a penalty for non-payment imposed on me. Ridiculous. Here are the details:

Yesterday i was shocked to receive a mail informing me about the cancellation of my subject booking at hotel trident, bandra kurla complex, mumbai. And penalty amounting to rs 9665 was levied on me when i had not made any cancellation. Some details:

1. This booking was made against my sbi credit card (Xxxx xxxx xxxx 3858) and rs 1 was charged on the date of the booking.
2. The mail received at the time of the booking said “remaining amount of rs 36419 will be charged on the same card on 05 sep 2019”

On enquiring with make my trip yesterday, i was told that my bank ‘had not released the balance payment on 5th september’, the last date for cancellation. I was asked to check with the card department of the bank as to why the payment was delayed.

This was a strange request as make my trip should have directly raised the charge on sbi cards on 5th september. Nevertheless i checked and sbi confirmed that they had not received any request for payment and hence there was no denial of payment by them to make my trip.

Make my trip did not follow its due processes in sending the charge slip to sbi and is now blaming me for non-payment. I demand that make my trip furnish me a copy of the charge slip which they sent to sbi cards asking for release of payment.

This is a clear case of negligence by your organization which left me with no hotel booking and i had to re-book at much higher rates.

Make my trip should refund me the amount charged as penalty immediately and also compensate me for the higher charges i had to pay for re-booking my hotel accommodation.

Expecting an immediate response to my mail.


Sharat mathur
Insight alpha

Hi,

Please note that i have booked a ticket on 30th sept from (Pnr qcb5kg) make my trip and then i wanted to reschedule it on 3rd of october.. But the twist is after receiving the ticket i found my child name is missing from the ticket so again i contacted the executive and they confirmed that it was there mistake not to include the name. So now i need to pay again and book the ticket of my child. I found that this is not the way to book tickets on daily basis where the flight ticket prices are dynamic.
I requested them to refund the money and the executive told that would be refunded within 10 working days.
Today is 09th of sept till now i haven't received my refund money. (Pnr qcb5kg).
Please have my money refunded.