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MakeMyTrip India Customer Care
MakeMyTrip India Pvt. Ltd.
Customer satisfaction rating: 45%
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4339
COMPLAINTS

MakeMyTrip India Customer Care

MakeMyTrip India Pvt. Ltd.

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Address
Tower A, SP Infocity 243, Udyog Vihar, Phase 1
Gurgaon
Gurgaon District
Haryana
India - 122016

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1800 102 8747  [All other major operators]
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285
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186
1800 118 747  [MTNL/BSNL phones]
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89
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94

Phone:
Phone:
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303
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156

Additional info
Customer Support

F.A.Q.

Contact Details

Branches & Offices

Ahmedabad (CG Road)
4th Floor, Arvind Avenue, CG Road, Opp. to Associate Petrol Pump, Ahmedabad 380009
Toll-Free: 1800 103 0020

Aurangabad
Pawandeep, Kushal Nagar, Jalna Road, Near Patidar Bhawan, Aurangabad 431001
Tel: +91 24 0660 9594

Ahmedabad (Maninagar)
3rd Floor, Swastik House, Nr. Jawahar Chowk, Opp. to Radha Vallabh Mandir, Ahmedabad 380008
Tel:
+91 79 4030 4131
+91 79 4030 4136

Ahmedabad (Sahibaug)
1st Floor, C1/2 Mani Bhadra Complex, Shahibaugh, Opp. to Rajasthan Hospital, Ahmedabad 380004
Tel:
+91 79 4009 8747
+91 79 4009 8754

Anand
105, Sankalp, Anand V.V. Nagar Road, Opp. to A.P.C. Gujarat 388001
Tel: +91 26 9224 5909

Allahabad
G-4, Shree Ganpati Square, 44A/36 Elgin Road, Civil Lines, Opp. to A.H. Wheelers, Allahabad 211001
Tel: +91 53 2226 0248

Bardoli
117, Millennium Mall, Station Road, Bardoli, Dist. Surat, Gujarat 394601
Tel: +91 26 2222 5757

Bangalore (Residency Road)
Unit No. 101, Cear's Plaza, No.136, Residency Road, Opp. to Bangalore Club, Bangalore 560025
Toll-Free: 1800 103 0040

Bangalore (Vidyaranyapura)
#1240, GS Arcade, 2nd Floor, Vidyaranyapura 1st Block, Above Axis Bank, Bangalore 560097
Tel: +91 80 6555 5952

Bikaner
F-16, Heeralal Mall, Opp. to Railway Station, Bikaner 334001
Tel: +91 15 1220 1128

Bhubaneshwar
B 23 Saheed Nagar, Beside Hotel Empire, Bhubaneshwar, Orissa
Tel:
+91 67 4254 7853
+91 67 4254 7339

Bhopal
2nd Floor, E 5/4, Shopping Complex, Arera Colony, Infront of Habibgang Police Station, Bhopal (MP) 462016
Tel:
+91 75 5422 3687
+91 75 5242 9860

Bhuj
Shop No. 4, Odhavdham Apartment, Jubilee Circle, Opp. to Viram Hotel, Bhuj, Kutch 370001
Tel:
+91 28 3222 7722
+91 75 6765 5500
+91 95 3754 4566

Chandigarh
SCO 43-44, Level 1, Sector 8-C, Madhya Marg, Near KFC, Chandigarh 160018
Tel: +91 17 2432 0000

Chennai
Door No. 10, 1st Floor, Khader Nawaz Khan Road, Opp. to Starbucks Coffee, Chennai 600006
Tel: +91 44 4261 8747

Chennai (Adyar)
No-16, 2nd Cross Street Kasturbai Nagar, Near Gandhi Nagar Bus Stand, Adyar, Chennai 600020
Tel: +91 44 4905 0505
Toll-Free: 1800 103 9691

Chennai (Tambaram Store)
No.636, 1st Floor, GST Road, Nehru Nagar, Kadaperi, Tambaram, Chennai 600045
Tel:
+91 44 2241 7747
+91 90 4209 7747

Coimbatore
551-A, Lokamanya Street (West), DB Road, RS Puram, Coimbatore 641002
Tel:
+91 42 2438 5767
+91 42 2436 5767
Fax: +91 42 2427 5767

Cochin
Near St. Fransis Church, Adj. Axis Bank, Kathrikadavu, K.K. Road, Kaloor, Cochin 682017
Tel:
+91 48 4441 1222
+91 48 4646 2222
+91 96 4565 7111
+91 95 6713 4444

Dehradun
24/3 Saharanpur Road, Patel Nagar, Patel Nagar, Rajouri Garden, Near Hotel Calista, Dehradun 248001, Uttarakhand
Tel: +91 13 5272 5533
Mob: +91 89 7907 7044

Delhi
UG-7, Upper Ground Floor, TDI Mall, 11 Shivaji Place Complex, Rajouri Garden, Adjacent to Shoppers' Stop, New Delhi 110027
Toll-Free: 1800 102 3060

Delhi (Rohini)
216, Ring Road Mall, Outer Ring Road, Sector-3, Rohini, Near Deepali Chowk, New Delhi 110085
Tel:
+91 11 4751 1301
+91 11 4751 1302
+91 11 4751 1303
Mob: +91 95 9910 5789

Delhi (Connaught Place)
F-26, 1st Floor, Connaught Place Inner Circle, Opp. to Palika Bazaar, Delhi 110001
Tel:
+91 11 4152 0337
+91 11 4152 0338

Durgapur
A/2 Nandalal Bithi, City Centre, Durgapur 713216
Tel: +91 81 1660 4614

Guwahati
Prakash Tower, 4th Floor, Opp. to Dona Planet, ABC Bus Stop, GS Road, Guwahati 781005
Tel: +91 36 1246 8747

Gurgaon (Udyog Vihar)
Tower A, SP Infocity, 243, Udyog Vihar, Phase 1, Gurgaon, Haryana 122016
Toll-Free:
1800-11-8747 - From MTNL/BSNL phones
1800-102-8747 - All other major operators

Gurgaon (Near Galleria Market)
4001, DLF Phase - 4, 1st Floor, Next to Galleria Market, Gurgaon, Haryana 122002
Tel: +91 12 4717 7417

Hyderabad
1st Floor, ABK-OLBEE Plaza, Road No. 1, Banjara Hills, Opp. to Care Hospital, Hyderabad 500034
Toll-Free: 1800 103 3070

Hosur
Abhinav Towers, Opp. to CSI Church, Behind ICICI Bank, Shanthi Nagar, Denkanikottai Main Road, Hosur 635109
Tel:
+91 43 4460 6666
+91 43 4460 8747

Indore
Silver Arc Plaza, Race Course Road, Janjeerwala Square, Opp. to Cafe Coffee Day, Indore 452001
Toll-Free: 1800 102 2504

Jabalpur
2-3, Ground Floor, Utsav Hotel Complex, Russal Chowk, Jabalpur 482001, Opp. SBI ATM, Jabalpur
Tel: +91 76 1403 8747

Jaipur
Shop No: 201, 36-37, Calgeri Road, Mauji Colony, Malviya Nagar, Jaipur, Rajasthan 302017
Tel:
+91 14 1405 4646
+91 14 1405 4647

Jalandhar
Office No. 15, 3rd Floor, City Square Building (EH-197), Civil Lines, Jalandhar 144001 (PB), Adjoining Kesar Petrol Pump
Tel:
+91 18 1463 5000
+91 93 1609 3629
+91 99 1557 7687

Jodhpur
131, 2nd Floor, Mandeep Tower, Kalpatru Shopping Center, Main Gaurav Path & Residency Road, Near Rawan Ka Chabutara, Jodhpur 342003
Tel: +91 29 1277 0613

Jamnagar
143, Neo Square, 1st Floor, P.N. Marg, Gujarat 361008
Tel:
+91 28 82676061
+91 28 82676062
+91 28 82676063
+91 28 82676066

Jammu & Kashmir
Shop No. 18, B2, South Block, Bahu Plaza, Jammu - 180012 (J&K)
Tel: +91 19 1247 9260

Kanpur
1st Floor, Nirmal Palace, 14/75, Plot No. 5 & 6, Civil Lines, Kanpur, U.P. 208001
Tel: +91 51 2253 6555

Kolkata (Sarat Bose Road)
2nd Floor, Ideal Plaza, 11/1 Sarat Bose Road, Near Minto Park Crossing, Kolkata 700020
Toll-Free: 1800 103 0060

Kolkata (Salt Lake)
KB-25 Salt Lake City, Sector-3, Ground Floor, Kolkata 700098
Tel: +91 33 4000 2766

Lucknow
4 & 5 Ground Floor, Shalimar Square, B.N. Road, Lal Bagh, Lucknow 226001
Toll-Free: 1800 102 2505
Fax: +91 52 2407 1310

Ludhiana
SCO - 33/1, Main Market, Sarabha Nagar, Ludhiana 141001
Toll-Free: 1800 102 2506

Meerut
Nirmal Arcade, 47, Garh Road, Meerut, Uttar Pradesh 250001
Tel: +91 12 1405 2255

Mumbai (Andheri East)
Ground Floor, Premier House, Plot No. 38, Central Road, MIDC, Andheri (East), Opp. to Tunga Paradise Hotel, Mumbai 400093
Toll Free: 1800 103 0080

Mumbai (Mahim West)
G-3, Zehra Manzil, 91, Lady Jamshedji Road, Mahim West, Next to Paradise Cinema, Mumbai 400016
Toll-Free: 1800 103 0080

Mumbai (Opera House)
509, S.V.P Road, Krishna Bhuvan, Opera House, Opp. to Central Bank of India, Mumbai 400004
Tel:
+91 22 3000 4107
+91 22 3000 4114

Navi Mumbai
A 334/5 Balaji Bhavan, Sector 11, CBD Belapur, Next to CBD Belapur Station, Navi Mumbai 400614
Tel:
+91 22 6673 6590
+91 22 6673 6595

Navi Mumbai - Vashi
G4/Ground Floor, Plot No-47, Sector 30A, Haware Fantasia Business Park, Vashi, Navi Mumbai 400705
Tel: +91 22 6793 9014

Mumbai (Malad)
Shop No 26, Bhoomi Classic, Opp. to Inorbit Mall, Malad Link Road, Malad West, Mumbai 400064
Tel:
+91 22 2873 6001
+91 22 2873 6002

Mumbai (Thane)
Shop No. 5, Tower No. 1, Flower Valley Complex, Eastern Express Highway, Opp. to Viviana Mall, Thane (W) 400601
Tel:
+91 22 2547 8031
+91 22 2547 8032
+91 22 2547 8033
+91 77 1891 4702
+91 77 1891 4703
+91 77 1891 4704
+91 77 1891 4705
+91 77 1891 4706
+91 77 1891 4707

Nagpur
277, Mona Enclave, West High Court Road, Opp. to Pyramid, Gokulpeth, Opp. to Pyramid Mall, Nagpur 440010
Tel: +91 71 2661 8747

Nasik
2, Tushar Building Ground Floor, Sharanpur Road, Opp. to Hotel Patang, Nasik 422002
Toll-Free: 1800 102 7804

Puducherry
Old No 14, New No 28, Ambur Salai, Near Mithai Mandir, Puducherry 605001
Tel:
+91 41 3430 8747
+91 41 3234 8747

Pune
1st Floor, PT Gera Complex, Bund Garden Road, Opp. to Wadia College, Pune 411001
Toll-Free: 1800 102 7805

Patna
Upper Ground Floor, M/S RN Agrawal & Sons, Indian Oil Petrol Pump, Dujra, Patna 800001
Tel: +91 61 2325 6126

Rajkot
Opp. to Royal Keshar Building, Mahakali Mandir Road, 22 New Jagnath Plot, Rajkot, Gujarat 360001
Tel:
+91 28 1246 0955
+91 28 1246 0956
Mob: +91 8238 666 700

Raipur
Lal Ganga Shopping Mall, 107, 1st Floor GE Road, Opp. to Wadia College
Tel: +91 77 1403 9687

Ranchi
Ground Floor, Samudra Complex, Circular Road, Ranchi 834001
Tel: +91 65 1256 3134

Siliguri
2nd Floor, City Plaza Building, Sevoke Road, Siliguri 734001, Opp. to Payal Cinema
Tel: +91 96 0998 1815

Surat
3rd Floor, Rajhans Plaza, Ghod Dod Road, Opp. to Pizza Hut, Surat 395007
Toll-Free: 1800 102 7807

Shillong
PDE Building 2nd Floor, Laitumkhrah Main Road, Adjacent to Yalana Hotel, Shillong 793003, Meghalaya
Tel: +91 36 4222 1775

Shimla
Shop No. 9 Auckland Shopping Complex, Lakkar Baazar, Shimla 171001
Tel: +91 17 7265 3885

Secunderabad
139/38, United Building, Paradise Circle, Secunderabad 500003
Tel: +91 40 6638 7701
Mob: +91 92 4655 1600

Tirupati
Shop No. 1, APIIC Complex, Opp. to E. Seva, Tilak Road, Tirupati 517501, Andhra Pradesh
Tel: +91 87 7664 1979

Udaipur
9 Kan Nagar Main Road, Sector 8 Hiran Magri, Udaipur (Raj.) 313001
Tel: +91 29 4248 2755

Vadodara
Swing Complex, 2nd Floor, Above ING Vysya Bank, Race Course Road, Near Chakli Circle, Vadodara 390007
Toll-Free: 1800 102 7808

Vapi
109, Center Point, NH. No. 8, Near Mahavir Nagar, GIDC, Char Rasta, Vapi 396195
Tel: +91 26 0242 9444

Varanasi
Office No. 22, 2nd Floor, Above HDFC Bank, Ishwar Tower, Luxa Road, Godowllia, Varanasi 221010
Tel: +91 54 2240 0397

New York
60 East, 42 Street, 2029, New York, NY 10165, USA
Toll Free: 1-800-INDIA-10

San Francisco
2603 Camino Ramon, Bishop Ranch 3, Suite 200, San Ramon, CA 94583, USA
Tel:
+1 925 242 2280
+1 925 242 2076
Fax: +1 925 242 2001

Sydney
India Ahoy, Suite 501, Level 5, 89 York Street, Sydney 2000, Australia
Tel: 1300 66 4404

View More Information...

Customer satisfaction rating
45%
Complaints
4339
Pending
1018
Resolved
1685
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

MakeMyTrip India Complaints & Reviews

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[Resolved]

 FLORA LIAO
Makemytrip id:ral[protected]
I booked the above e-ticket online 20 oct. via makemytrip.
Last thu (10 dec.) i found that i can not cancel this booking online and i send mail to makemytrip 3 times. up to now i only receive one automail said that "we will get back to you within 24 hours..." on 11 dec. but until today (14 dec.) i get nothing news for this case : (
The boarding date of the e-ticket is: 18 dec.2009, it seems so hard to get refund from makemytrip.
Complaint marked as Resolved 2017-05-10 15:59:49
Verified Support
MakeMyTrip India Customer Care's response Dec 14, 2009
Dear Ms. Liao,

With reference to your post and subsequent communication with a MakeMyTrip representative, the booking under MakeMyTrip Booking ID RAL[protected] has been canceled as requested by you.

We have initiated the refund process and you may expect the amount to reflect in your card/bank account in 7 business days.

You can cancel your train reservation online under Railways on our Customer Support page - http://www.makemytrip.com/support/customersupports.html. Could you kindly let us know where you faced a problem in not being able to do so for us to check further.

We look forward to assisting you with your travel requirements in the future.

Regards,

Devika Khosla

MakeMyTrip Care
I booked an trip air ticket on 3.2.2010 with booking ID of FLT[protected] for Chennai to Kolkotta (IC 766) The total charge was Rs.6033. However, my SBI debit card was debited twice i.e. Rs.6033 + Rs.6033 for the same booking. I request you to kindly verify the above overcharging and credit back to my SBI saving bank account, Shillong Main Branch for Rs.6033 immediately.
I booked an trip air ticket on 3.2.2010 with booking ID of FLT[protected] for Chennai to Kolkotta (IC 766) The total charge was Rs.6033. However, my SBI debit card was debited twice i.e. Rs.6033 + Rs.6033 for the same booking. I request you to kindly verify the above overcharging and credit back to my SBI saving bank account, Shillong Main Branch for Rs.6033 immediately. A reply in this regard though e mail is solicited.
Yours sincerely,
(P. Kumar)
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    MakeMyTrip — credit card charged for failed transaction

     PRANEET KUMAR
    On 6th December, i tried booking an international flight thru' makemytrip.com.
    The transaction failed. But my...
    Complaint category Travel Agents

     PRANEET KUMAR
    I had booked 2 tkts with foll PNR - ZXSXLY, ZXSYG4 thru' makemytrip.com's telephone travel agent. The call was attended by one Mr. Himanshu Handa. I was informed that my credit card would be charged Rs.33000/- per tkt (total - 66000) for both the tkts.
    But my credit card was charged 4 times for the following amounts: 22000, 18000, 15000, 80000; total - Rs.135000/-

    An extra 69000 was charged for no reason. Also, none of the above charges equal the tkt value of 33000, which clearly indicates that my card has been charged for something else also. On hearing my complaint, all Mr. Himanshu Handa had to say was "this happens sometimes. You'll get refund in 7 days".

    I demand an immediate refund of the extra amount charged. Charging credit card without consent of the owner is same as credit card theft.

    This kind of behaviour will only taint the name of the business and reduce business flows in the long run.

    -praneet kumar
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      [Resolved]

       pandanayan
      I had booked a ticket from Delhi to Casablanca on the Emirates through Makemytrip.com. Later I cancelled the ticket through Emirates. Emirates said that since I had booked the ticket through a travel agent the money was refunded to the travel agent ie makemytrip.com.

      When I spoke to Makemytrip.com they said that there would be no refunds on ticket cancellation.

      So this means my money which Emirates returned to Makemytrip.com would not be refunded !!!

      What do I do now?
      Complaint marked as Resolved 2017-05-12 12:45:24
      Verified Support
      MakeMyTrip India Customer Care's response Dec 10, 2009
      Dear Mr. Panda,

      With reference to your post above, kindly share the MakeMyTrip Booking ID so we can retrieve the relevant details of your transaction with us.

      You may email the same to [protected]@makemytrip.com.

      Regards,

      Devika Khosla

      MakeMyTrip Care
      Verified Support
      MakeMyTrip India Customer Care's response Dec 14, 2009
      Dear Mr. Panda,

      In continuation to your communication with MakeMyTrip, we have initiated the process for a refund for your booking.

      I trust the above is as per your satisfaction.

      We look forward to assisting you again with your travel needs.

      Regards,

      Devika Khosla

      MakeMyTrip Care
      Complaint comments  Add a commentComplaint category Travel Agents

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         viral vinod doshi
        sir,
        I have made booking with makemytrip.com on 18th oct'09 for to and fro flight from ahmedabad to delhi. Departing flight on 3rd,nov'09 with Spice jet and the return flight on 5th,nov'09 with Kingfisher red for my parents Mr. Vinod Doshi and Harsha Doshi.The amount for entire booking was Rs. 9024.
        When the process of making payment via credit card was midway there was error in connection on the website , i had to redo the entire process again and got the booking done , the booking id was FLT[protected].
        On 3rd nov'09 i received a call from Makemy trip, stating that there's duplication in booking for the Ahmedabad to Delhi flight of spicejet due to some error on their side,they inquired about my booking id and said there was another booking id FLT[protected] and are canceling the ticket having booking id FLT[protected].
        On 3rd nov'09 night i got suspicious that there can be a duplication in return flight as well. Hence i logged on to make my trip website and cancelled the duplicate booking for the return flight of kingfisher red having the same booking id FLT[protected]. As soon as the cancellation was done i received a message from the company that your refund for cancellation is in process and we will refund Rs. 3995/- and Rs. 2663/- (which is after the cancellation charges ) within 10 working days.
        Even i was charged for two bookings on my credit card for amount Rs.9024 and Rs.9246.
        After that i had talked with Makemy trip customer care alot many times for refunding amount of Rs. 9246 without deducting the cancellation charges .For appoximately on month the made me run from pillar to post stating our technical dept was looking in the issue and will resolve it, after which i was conveyed that it was not the fault of the website and i will have to bare cancellation charges, for no fault of mine. In the mean time i got a refund of Rs. 2663/- for the kingfisher flight which i had cancelled on the net after deducting the cancellation charges.
        For the spicejet flight i am still awaiting the refund . Today on 9th dec'09 after having called atleast 10 times to makemy trip , i am conveyed that they will refund Rs. 2361/- and not Rs. 3995/- which they have messaged me on my cell phone,( i am still holding that message with me).
        Kindly help me out from this loss of Rs. 9246/-.
        Complaint comments  Add a commentComplaint category Airlines

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           Jatin Patro
          All,

          The experience I have had with makemytrip folks has been by far the worst ever customer service that I have experienced or heard of! I must've talked to about 8 different support individuals at makemytrip.com over 28 hours period, on the phone most of the time, and to my amazement none of them focused on addressing the original request of reissuing the ticket and getting a new e-ticket number in a timely manner.


          I can't help but believe that all these folks I talked to at makemytrip.com were incompetent in reissuing a new e-ticket number, but I'm also very tempted to believe that there was some other internal policy that encouraged all these folks to refrain from providing a new e-ticket number... all this for some personal gain at the expense of the customer - my mother in this particular case! It's a shame that it took about 28 hours for the 8+ folks at their end to simply reissue the ticket and provide a new e-ticket number, despite numerous requests from myself and the ticketing agents to provide the same! Makemytrip.com has deeply troubled my mother and I doubt she will ever be comfortable traveling international again. All the other family members and friends have also been concerned with all this to the extent that we will definitely not do or recommend anybody to do business with makemytrip.

          I thought it necessary to let the world know of the impression makemytrip has imprinted on one customer and their family and friends. It's a shame that such companies are thriving despite their incompetency and total disregard to the customer whose money they are building their lives off of.

          If there are zero changes to your originally issued ticket, you may be fine, but if there is any change, and you need assistance from makemytrip.com, they will most likely put you through hell!!!

          Below is my email to Customer Care at makemytrip.com, to which they conveniently decided not to respond or comment on, but I'm not surprised.

          [protected][protected]
          Dear Customercare (@makemytrip.com),

          I am providing you feedback on my experience with the makemytrip[protected].

          I had purchased a round-trip ticket from makemytrip.com for my mother to travel from India to visit me in the US. On the day of her originally scheduled return (Dec 2, 2009) from Portland (PDX) to Vishakhapatnam (VTZ), all her flights were confirmed. At the time of check-in at the PDX airport on Dec. 2nd, we were told at the ticketing counter that they were unable to view or print the ticket due to the following message on their computer: "9W ETKT - Display restricted by 9W".

          The ticketing agent told us that the ticket needed to be "re-issued" and they needed a "new e-ticket number" to resolve the issue. They called makemytrip.com and I also called makemytrip.com separately to request the same. We had about 2 hours before the flight departure, but unfortunately the makemytrip folks did not reissue the ticket as requested and my mother missed the original flight. There was another flight a couple hours later the same day and I hoped that we could get a new eticket number at least by then, but again makemytrip folks failed to do that. In the process, to my amazement, while most others were relatively polite, one of the female representatives at makemytrip actually hung up the phone on the ticketing agent in frustration! The effect of this incompetence was not on the ticketing agent, but on the customer - my mother. After several hours on the phone and after missing the 2nd flight, I requested the tickets be reissued for the next day and was clearly told by them that they will provide me the new e-ticket number.

          We went home and I was on the phone with makemytrip.com for several more hours the rest of the day, asking for the reissued ticket and the new eticket number. In the end, the schedule was changed to the next day with LH752 waitlisted, but I was provided with the exact same e-ticket number as the one that had caused the issue in the beginning. The next morning, before heading out to the airport I asked them and they confidently said that there will be no issues and that I should go to the airport and then check-in, rather than attempting to check-in online at home. I reached the airport a couple hours earlier than the flight again. To my disappointment, the issue from the previous day was still not resolved. The ticketing agent again clearly stated that they needed a new e-ticket number. I passed on this message again very clearly to makemytrip folks, but unfortunately despite repeatedly mentioning that my mother is old and traveling on wheelchair assistance, and couldn't stay legally in the US another day, they still did not issue a new eticket number and she again missed the scheduled flight. I then asked them to let me speak with their supervisor, but they wouldn't let me. Finally, after much more time, one of the supervisors called me gave me a new e-ticket number for a different flight the same day. This resolved the original issue and the ticketing agent could now print the ticket. However, the time between the connecting flights in Frankfurt was not enough and my mother missed the connecting flight from Frankfurt. She had no choice but to be seated in wheelchair with no food or any other assistance from the airline for another 24 hours. On top of that, when she reached Shamshabad, she was asked to pay for the ticket to VTZ 'cause they couldn't find her reservation. I called the airlines directly and got this resolved in the end.

          The experience I have had with makemytrip folks has been by far the worst ever customer service that I have experienced or heard of! I must've talked to about 8 different support individuals at makemytrip.com over 28 hours period, on the phone most of the time, and to my amazement none of them focused on addressing the original request of reissuing the ticket and getting a new e-ticket number in a timely manner. I can't help but believe that all these folks I talked to at makemytrip.com were incompetent in reissuing a new e-ticket number, but I'm also very tempted to believe that there was some other internal policy that encouraged all these folks to refrain from providing a new e-ticket number... all this for some personal gain at the expense of the customer - my mother in this particular case! It's a shame that it took about 28 hours for the 8+ folks at their end to simply reissue the ticket and provide a new e-ticket number, despite numerous requests from myself and the ticketing agents to provide the same! What the supervisor did after 28 hours is what should've been done right from the beginning. Makemytrip.com has deeply troubled my mother and I doubt she will ever be comfortable traveling international again. All the other family members and friends have also been concerned with all this to the extent that we will definitely not do or recommend anybody to do business with makemytrip.

          [protected][protected]
          We booked Jet Connect flight no 9W-2401 (FLT[protected]) which was scheduled to reach from
          Kolkata to Pune on 12th December. But the flight was cancelled when it reached Mumbai . The Jet Airways people provided the refund voucher for the same. They asked to get the refund through Make my trip as the ticket was booked by Make my trip .

          As discussed with Make my trip we have provided all required documents i.e scan copy of E-tickets, Boarding pass, Refund Voucher (Provided by Jet connect). But they were just going lie by saying that they haven't received the scan copy of those documents but we marked cc to our own email id and we got those mails along with those scan copy documents at the same time. Then they had to agree that they have received. But by that time they forgot my original request and they were asking us "What is you demand Sir". Then we replied with our old story along with the required documents again. After that they were saying that they were trying to reach us over phone nos whereas we haven't got any miscall in our cell nos. Then we have sent the reply mentioned below along with 2 contact nos. But till date we haven't got any calls, any mails regarding the same. :


          ----- Original Message -----
          From: Tamal Chakraborty
          To: [protected]@makemytrip.com
          Cc: [protected]@hsbc.co.in ; Maumita ; [protected]@gmail.com ; [protected]@gamil.com
          Sent: Tuesday, February 23, 2010 11:02 AM
          Subject: Fwd: INO912R0051920: Refund Request [Incident:[protected]] [Incident:[protected]] [Incident:[protected]]




          As per your mail I have provided 2 contact nos to contact us, but havn't gt any response (calls/ reply) from ur end.
          Kindly contact me in [protected] . Else you cant talk to my wife Maumita Roy at [protected] any time. She was travelling in that Jet Connect flight (9W-2401) (FLT[protected]) (* Chk the E-tickets, her name is mentioned there in Passenger name field) from Kolkata to Pune (Via Mumbai) on 12th Dec. But the Mumbai -Pune flight journey was cancelled when it reached Mumbai .
          The Jet Airways people provided the refund voucher.
          As per the calls and earlier mails that I had with you on this I have already
          presented you the proofs (E-tickets, Boarding pass, Refund Voucher).


          My wife Maumita is always available in her contact no [protected]. In case if you find it difficult to reach me ([protected]) u can contact her any time for any more clarification.

          But pls close this issue urgently as it is pending for a long time.

          Regards
          Tamal ([protected])







          [protected] Forwarded message[protected]
          From: Tamal Chakraborty <[protected]@gmail.com>
          Date: Mon, Feb 22, 2010 at 10:49 AM
          Subject: Fwd: INO912R0051920: Refund Request [Incident:[protected]] [Incident:[protected]] [Incident:[protected]]
          To: [protected]@makemytrip.com
          Cc: [protected]@hsbc.co.in, [protected]@gmail.com, [protected]@gmail.com, Maumita <[protected]@niccoventures.com>




          Hi,

          Thanx for the reply.
          Kindly contact me in [protected] after 2 pm. Else you cant talk to my wife Maumita at [protected] any time.


          Kindly do the needful asap.

          Regards

          Tamal ([protected])
          Maumita ([protected])








          On Sat, Feb 20, 2010 at 5:43 PM, MakeMyTrip <[protected]@makemytrip.com> wrote:








          Subject
          Fwd: INO912R0051920: Refund Request [Incident:[protected]] [Incident:[protected]]

          Discussion Thread
          Response (Mamta Rai) 20/02/2010 05.43 PM
          Dear Mr. Chakraborty,



          Greetings from MakeMyTrip!



          At the outset, we apologize for the inconvenience caused to you due to delay at our end.


          With reference to your e-mail, Sir, we are unable to reach on your no ([protected]) we requesting you to kindly call us on our toll free number, So that we can assist you further.



          Once again, please accept our sincere apologies for any inconvenience caused.



          Let me assure you that what happened in your case is not typical of Makemytrip’s level of customer service. We continue to be committed to providing you and all of our customers with the highest standards of service in the industry.



          For any further assistance we are available round the clock on our toll free number[protected]MTNL/BSNL)/[protected]All Major Mobile Operators)/[protected]Any Landline).You may also write to us through reply email or writing to [protected]@MakeMyTrip.com or visit us at www.MakeMyTrip.com


          We value your business with us and look forward in assisting you with all your travel plans.



          Regards,

          Mamta Rai

          MakeMyTrip (India) Pvt. Ltd.

          103 Udyog Vihar Phase I

          Gurgaon -122016 (Haryana)

          Toll Free:[protected]MTNL/BSNL phones)

          Toll Free:[protected]All Major Mobile Operators)

          Tel:[protected],[protected]

          E-mail:[protected]@MakeMyTrip.Com



          You are welcome to write to our management with feedback about our services. CLICK HERE: share.[protected]@makemytrip.com
          Customer (TAMAL CHAKRABORTY) 19/02/2010 03.50 PM
          Dear Vikrant,

          I want the refund amount (Rs 1450.00) mentioned in the refund voucher which
          was provided by Jet Connect due to cancellation of Mumbai to Pune journey of
          the flight no 9W-2401 (FLT[protected]) which was scheduled to reach from
          Kolkata to Pune on 12th December. But the flight was cancelled when it
          reached Mumbai . The Jet Airways people provided the refund voucher.
          As per the call and mails that I had with you on this I have already
          presented you the proofs (E-tickets, Boarding pass, Refund Voucher) several
          times.
          Now, it is high time to get the actual refund amount rather than another
          enquery mail from your end.
          Kindly do the needful asap.
          Regards
          Tamal
          [protected]

          [protected] Forwarded message[protected]
          From: Tamal Chakraborty <[protected]@gmail.com>
          Date: Thu, Feb 18, 2010 at 5:12 PM
          Subject: Re: INO912R0051920: Refund Request [Incident:[protected]]
          [Incident:[protected]]
          To: MakeMyTrip <[protected]@makemytrip.com>
          Cc: [protected]@hsbc.co.in, Maumita <[protected]@niccoventures.com>,
          [protected]@gmail.com, [protected]@gmail.com

          Dear Vikrant,

          I want the refund amount (Rs 1450.00) mentioned in the refund voucher which
          was provided by Jet Connect due to cancellation of Mumbai to Pune journey of
          the flight no 9W-2401 (FLT[protected]) which was scheduled to reach from
          Kolkata to Pune on 12th December. But the flight was cancelled when it
          reached Mumbai . The Jet Airways people provided the refund voucher.
          As per the call and mails that I had with you on this I have already
          presented you the proofs (E-tickets, Boarding pass, Refund Voucher) several
          times.
          Now, it is high time to get the actual refund amount rather than another
          enquery mail from your end.
          Kindly do the needful asap.
          Regards
          Tamal
          [protected]







          On Sun, Jan 24, 2010 at 8:18 PM, MakeMyTrip <[protected]@makemytrip.com> wrote:
          >

          [---001:002907:16771---]
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             ANJALI SHARMA
            THIS IS TO INFORM U THAT I WAS PROMISED FOR FIRST CLASS AC FARE FOR FOUR PASSENGERS TO ANY DESTINATION IN INDIA BY THE MAKE MY TRIP AGENCY. I PAID AN AMOUNT OF Rs 5999/- FOR THE MMT HOLIDAY SAVER PROGRAM THAT I RECEIVED ON 31st OCTOBER 2009.OVER THE TELEPHONE I CLARIFIED FROM THEM IF IAM SUPPOSED TO PAY ANY MONEY APART FROM THIS AT THE TIME OF BOOKING .THEY TOLD ME ,NO.THIS IS THE ONLY AMOUNT I HAVE TO PAY.BUT WHEN I RECEIVED THE VOUCHER AND I WENT THROUGH THE TERMS AND CONDITIONS WHICH WERE NOT TOLD TO US OVER THE TELEPHONE I REALISED THAT THERE IS LOT OF DISPARITY IN WHAT THEY TOLD AND WHAT ARE WRITTEN IN THE TERMS AND CONDITIONS.I HAVE BEEN TRYING TO SPEAK TO THEM SINCE THEN BUT THE CUSTOMER CARE PEOPLE ASKED ME TO WRITE TO AN EMAIL AS THEY THEMSELVES WERE NOT AWARE OF ANY THING. BUT INSPITE OF REGULAR REMINDERS AND WARNINGS THEY ARE NOT REPLYING MY EMAIL.THEN THEY ALSO SAY THAT THE PERIOD BETWEEN 20 DEC AND 25 JAN THIS OFFER CANNOT BE AVAILED ,THEN WHY ARE THEY INCLUDING THIS PERIOD IN THE PROGRAM.THESE WERE THE HASSLES IAM FACING.THIS HAS DISTURBED MY LIFE TOTALLY.IN MY BUSY SCHEDULE I HAVE TO DO THIS EXTRA WORK OF TRYING THEIR NUMBER AND THEN WRITING EMAIL TO THEM AND THEY DON'T EVEN BOTHER TO REPLY MY MAIL EVEN ONCE.ONLY AUTOMATIC MAILS ARE COMING WHICH ARE NOT PROVIDING ANY SOLUTION.
            MY REQUEST IS THAT THEY SHOULD REFUND MY WHOLE AMOUNT WHICH THEY TOOK FROM ME AND KEEP THEIR PACKAGE WITH THEM .IAM NOT INTERESTED IN THEIR PROGRAMS ANYMORE BECAUSE IT IS BASED ON FALSE PROMISES.
            Complaint comments  Add a commentComplaint category Travel Agents

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              [Resolved]

               praddyin
              Dear

              My name is Pradeep Vasudevan. I booked a couple ticket + Hotel combo offer on Makemytrip.com for 28 Feb 2010 which included airfare and hotel charge which came around 18063.

              Destination: Lucknow to Goa
              Booking ID: FPH8315628
              Booking Date: Dec 7, 2009

              When I completed my booking I realised that my name was appearing twice for the airline and hotel booking. I mistakenly skipped the option where I had to fill up the second passengers name. So the system took my name as the default and both the tickets were booked on my name. The system should not have allowed me to book the ticket if I had not put the second name or atleast should have shown an alert.

              As I had to travel with my wife, and the ticket not having her name would not allow to travel with me. My name was appearing twice in the list. In vain I contacted Makemytrip customer care telling them that my name is appearing twice and I need to change it. They said this cannot be changed. So, I was asked to contact indigo and spicejet airlines. But the airlines refused to change the name as it was not there policy. But the itinery clearly showed my name twice. How can one single person travel twice in the same plane?

              So, I was routed back to MakeMyTrip.com. This episode took one hour and finally the customer care told me that as this is a combo offer I would have to cancel the flight and hotel booking together. I was charged around Rs 4250 as charges for not putting the second name.

              I beleive this is totally a fraud being done with consumers. The system should be designed in such a way as to avoid these irregularities. It should have alerts telling the customer to put the second passengers name or it shoud not proceed further.
              Because of this flaw in the booking system I have lost valuable hard earned money.

              If I can get my this amount reimbursed and the website corrected. It would be a great help to me as well as to others who use online booking systems.

              Thanks and Regards,

              Pradeep Vasudevan
              [protected]
              [protected]@inbox.com
              Complaint marked as Resolved 2017-05-11 04:28:57
              Verified Support
              MakeMyTrip India Customer Care's response Dec 08, 2009
              Dear Mr. Vasudevan,

              With reference to your post above, our system is designed in a way that a customer cannot complete an online transaction without filling in the passenger details for the air tickets. We have checked our web logs of your online activity and found that you filled in your name in the fields for both the first and second passenger.

              Since this was an inadvertent oversight on your part, as a goodwill gesture, MakeMyTrip has processed a refund of Rs. 1250 paid as service fees towards cancellation. The amount will reflect in your account within 5 business days.

              We appreciate your business and look forward to assisting you with your travel needs again.

              Regards,

              Devika Khosla

              MakeMyTrip Care
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                [Resolved]

                 Muskan Amit Dusseja
                Hi,

                I have booked ticket from Mumbai to Melbourne on 9 November 2009 through Make My Trip,and while booking one of the employee swiped my credit card twice,and he promised me that I will get the refund for the amount in 10-12 working days,its more than a month now since I have done the booking,and I have not yet got my refund of Rs. 21970(ticket amount) and my cashback amount of Rs.1000.

                I am following up with them since then,but they are just telling me it will be done,but nothing is done yet.


                Thanks,

                Muskan
                Complaint marked as Resolved 2017-05-12 12:45:26
                Verified Support
                MakeMyTrip India Customer Care's response Dec 07, 2009
                Dear Muskan,

                With reference to your post above, kindly share the MakeMyTrip Booking ID you received for your transaction. This will help us investigate and resolve your issue quickly.

                Regards,

                Devika Khosla

                MakeMyTrIp Care
                Verified Support
                MakeMyTrip India Customer Care's response Dec 07, 2009
                Dear Muskan,

                We have initiated the refund for the amount of Rs. 21, 970 in two parts.

                The amount of Rs. 19, 970 has been reversed on your credit card account used at the time of booking. The amount of Rs. 2, 000 has already been credited to your account as Cash Back.

                For remittance details, we request you to follow up with your credit card company.

                We look forward to assisting you with your travel plans again.

                Regards,

                Devika Khosla

                MakeMyTrIp Care

                Make My Trip — Credit card swiped twice

                I had booked a international ticket vide MakeMyTrip Booking ID FLTINT[protected] on 27/04/10. My card had been swiped twice. On inquiring with make my trip my complaint was registered with complaint no. IN1004R0073084 wherein one Mr. Gaurav confirmed that the card was wrongly swiped twice and promised that the entry will be reversed within 72 hours. After one week also the same has not been reversed.
                Calling make my trip is not helping
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                  MakeMyTrip Shiftthoughts Voucher — cheating while selling the Shift Thought voucher [Resolved]

                   Nivedita Roy
                  We bought shiftthought voucher which can be used for domestic holiday travel by paying Rs 6500. Following are thed details...
                  Complaint comments  Comments  (14)Complaint category Travel & Vacations

                  [Resolved]

                   deveshkalra
                  I am highly unsatisfied due to the services and level of loyalty being provided to the customers of makemy trip for the above mentioned tickets I booked my honeymoon travel Bali and Manyasia, my flight had to depart from Delhi Airport at 23.35 hrs at night on October 3, 2009. But in the morning called at the customer care help line of Malaysian airline and got to know that my flight from KLIA to Bali MH-851 cancelled and converted into MH - 853, as I was already suffering due t reducing platelets count and was not able to do with the mentioned flight and due to the same reason i had to cancel my entire trip. initially they kept of assuring us and know they have offered me to take the amount 20,000 out of the Hotel booking of 50,000 approx and according to them the airline can extend my tickets to Jan 15, 2010, which is useless for me I need full refund for my travel including entire hotel booking, I booked my entire package including Airport Transfers, Sightseeing, Tours, 3 Dinners all 8 night Breakfast, and i have not availed anything, they are charging me 30,000 out of 50000 of my entire tour, the maximum amount which the Hotels can charge is 1st night stay, Till now i as was pursing the same through my agent makemytrip.com, for my refund of my package amount from you and the response from their side is that you can extend my tickets to January 15,2010, it is highly unacceptable, i can't do with it as my entire trip got spoiled because of this and now for me it’s not possible to use it as I am involved in CWG Delhi 2010 and it’s not possible for me go anywhere till next year. Hence I would request you to process my full refund. Although.
                  I expect my full airfare refund from Makemytrip.com for my tickets and Hotel booking mentioned above.

                  Regards
                  Devesh Kalra
                  +91-[protected]
                  Complaint marked as Resolved 2017-05-12 12:45:26
                  Verified Support
                  MakeMyTrip India Customer Care's response Dec 11, 2009
                  Dear Mr. Kalra,

                  With reference to your post and subsequent communication with MakeMyTrip, the medical reports you submitted were not accepted by the airline or hotel as a valid reason for cancellation of your holiday.

                  However, I would like to let you know that MakeMyTrip is dedicatedly pursuing getting the maximum possible refund from the hotel against your reservation.

                  Regarding your air ticket, you have been in discussions with the airline and it is not in MakeMyTrip’s control to extend the validity beyond January 15, 2009.

                  We have been in constant communication with you and will continue to be henceforth to assist you however we can.

                  Regards,

                  Devika Khosla

                  MakeMyTrip Care
                  Verified Support
                  MakeMyTrip India Customer Care's response Dec 16, 2009
                  Dear Mr. Kalra,

                  Further to your communication with us, we're happy to inform you that we have managed to get part of the cancellation penalties waived of for your canceled holiday booking.

                  A MakeMyTrip representative will send you an email with details of your refund.


                  Regards,

                  Devika Khosla

                  MakeMyTrip Care

                  MakeMyTrip — Suffering due to booking for a inoperative flight

                  My query is through Makemytrip i was allotted a confirmed ticket for
                  Airindia flight no 9611 on 16/3/11.When i reached the Airport i was
                  told by Airindia authority that this flight is withdrawn 6 month
                  ago.Hence i suffered a loss ammounting to Rs.2506/- directly as bill
                  for Hotel & Taxi(copy atteched).There fore i request you to share this
                  otherwise i have no option but to move consumer court

                  makemytrip is very typical co. it can claim anything, now they r claiming the flight was operating but u yourself chosen for nextday.whereas on 29/3/11 they claimed on helpline that flight is on right time .but actualy flight is inoperating for last 6 months.
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                    [Resolved]

                     Roshan Chand
                    Dear Team,

                    I booked ticket from Delhi to Lucknow from Make my trip booking reference number FLT[protected] worth Rs 3487 on 28/11/2009.

                    however, money got debited from my account without providing ticket, when i called up customer care to confirm the status, i was told that same will be refunded to you with in 2 days which is not been given to me.

                    01st Dec 2009 - I called up again to confirm the status and i was told that same will come to your Back account by end of the day.

                    02nd Dec 2009 - I called up again when my call was disconnected.
                    02nd Dec 2009 - I called up and was on phone for almost 35 minutes.
                    02nd Dec 2009 - I called up 03rd time to ask for refund and check the status but I was told that it will take another 3 - 4 working days. when i talk about customer service my call was disconnected.

                    Kindly look in to this and take appropriate action.
                    Complaint marked as Resolved 2017-05-12 12:45:28
                    Verified Support
                    MakeMyTrip India Customer Care's response Dec 02, 2009
                    Dear Mr. Chand,

                    With reference to your above post, I would like to apologise for the inconvenience you faced while trying to contact MakeMyTrip. We have taken your feedback in to account and are looking for solutions to prevent such occurrences in the future.

                    I would like to inform you that the refund for your MakeMyTrip Booking ID FLT[protected] was processed on November 30, 2009 in to your State Bank of India account. It usually takes up to 10 business days for the refund amount to reflect in your account as it is dependent the billing cycle as stipulated by your bank.

                    We do hope that you give us another opportunity to assist you with your travel needs again.

                    Regards,

                    Devika Khosla

                    MakeMyTrip Care
                    Yesterday (April 06. 2010), I have booked air ticket from Kolkata to Visakhapatnam and return at 1.27 pm, journey date was 06/04/2010, so we were in hurry for ticket, at 3.27 pm we called customer care and repeatedly requested them to let us know the reason of pending tickets, but they are also not sure about the fact and told us for fresh booking without canceling the previous, thru net also we were not able to find the status of the ticket, at last we booked the ticket by otherway and again requested them to cancel booking.

                    Till now we are not sure about the staus of our said ticket whether it is cancelled or got stuck anywhere and also not very sure about our payment which was done thru credit card.

                    Booking ID : FLT[protected] in the name of Mr. Parangat Ranjan of Rs. 13198

                    Do we have any alternative to know the status of the same.
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                      [Resolved]

                       vschandola
                      I booked tickets via flt[protected] for 2 adults 1 child and 1 infant for lucknow delhi kingfisher IT 205 on 23-11-09 and paid via credit card for Rs 11948. In morning I took printout with the following airlines pnr No
                      LFCQXP for akshay and Shankuntala
                      GNJMRR for Rajni and Arav
                      How ever on reaching airport we were told that the travel agent MAkemytrip has cancelled the pnr GNMRR for Arav and rajni whereas we were neither informed by yourself through email,sms or call that you have cancelled the said tickets. Then I ahd a talk with your helpline number [protected] with some lady who further put me across with Mr Mayank who agreed for the mistake committed by Makemytrip and said that he would get back by evening with the clarification and refund/compensation. This is a clear case of cheating and forgery. I had to spend Rs 7060 apart fron Rs 11948 payment made to yourself for the last minutes ticket at kingfisher airlines counter.
                      The worst part is that despite my mail no one has contacted me on cell to get the things clarified. The Lady Mrs Shankutala is a high BP and kidney patient and Arav is an infant. So the mental trauma caused is of immense nature. as I feel that MAKEmytrip company has cheated me and indulge in forgery by getting the reservation cancelled from Airline.
                      V S Chandola
                      [protected]
                      Complaint marked as Resolved 2017-05-11 07:09:40
                      Verified Support
                      MakeMyTrip India Customer Care's response Dec 07, 2009
                      Dear Mr. Chandola,

                      With reference to your post above and your subsequent communication with MakeMyTrip, we have initiated the refund process for the tickets booked under MakeMyTrip Booking ID FLT[protected] along with the difference in fare for the new tickets purchase by you.

                      Kindly accept our apologies for the inconvenience you faced in your interaction with us. I assure you that this is definitely not the norm at MakeMyTrip where we pride ourselves in the quality of our customer service and product offering.

                      We do hope that in spite of this experience, you will return to MakeMyTrip and give us another opportunity to assist you with your travel needs.

                      Regards,

                      Devika Khosla

                      MakeMyTrip Care
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                        [Resolved]

                         Raja R
                        Dear Sir,

                        Ref. Booking id : IN0910B08790

                        I had travelled on a holiday package recently thru makemytrip.com. This was my first trip thru MMT. I experienced problems during most part of my trip in terms of poor hotel accomodation against what was commited while booking/payment, uninformed waiting time during hotel check-ins, lack of cooperation from local contacts provided by MMT, long waiting/hold time while making phone calls for help to MMT, lack of information on escalation contacts at MMT, package itinerary was not followed, etc.
                        On returning to Blr, I had written a detailed email about my concerns and also requested for refund for the amount that works out as difference on what was promised and paid for and what was actually provided by MMT.
                        Adding to my frustration, no one has acknowledged my email even on sending repeated reminders while they commit a response within 24 hrs in their auto-reply. I could speak to one of their agents who did my booking. While she promises follow-up with their team, I am not confident of any support from them as I have not recd. any acknowledgement/callback from their side. As I am not finding the right escalation contacts from MMT, neither their staff allow us to speak to their management staff, I am using this forum to help me get attention on this issue and help me with the requested refund.

                        Sincerely,
                        Raja
                        Complaint marked as Resolved 2017-05-11 03:40:02
                        Verified Support
                        MakeMyTrip India Customer Care's response Dec 10, 2009
                        Dear Mr. Ramaswamy,

                        With reference to your communication with MakeMyTrip, we will be processing a refund against MakeMyTrip Booking ID IN0910B08790.

                        We regret the inconvenience caused to you regarding your interaction with MakeMyTrip. However, we look forward to being given another opportunity to assist you with your travel needs in the future to display our high level of customer support.

                        Regards,

                        Devika Khosla

                        MakeMyTrip Care
                        Dear Mr. Ramaswamy:

                        Regret any inconvenience caused to you. We will connect with you shortly to address the issue.
                        Assure you the matter will be resolved to your satisfaction.

                        Appreciate your co-operation.

                        Please do write to me for any assistance.



                        Regards
                        Geeta Eral
                        Head- Customer Delight
                        geeta.[protected]@makemytrip.com
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                          [Resolved]

                           shilpa poddar
                          I wanted to avail the prize which I won in make my trip.However, today i was told that my prize was "valid for certain period" and that MMT wont be able to give me the same. I would like to bring to your attention that this information was not brought to my notice earlier and i was told in Feb'09 that i would be able to avail of the prize by Dec'09. Additionally, my prize was worth about Rs 4.5 Lacs but i was also ok to taking the Egypt trip which is about Rs 1 Lacs only.

                          THIS PEOPLE ARE CHEAT .Never trust them

                          Shilpa
                          Complaint marked as Resolved 2017-05-12 12:45:29
                          Verified Support
                          MakeMyTrip India Customer Care's response Nov 24, 2009
                          Dear Shilpa,

                          With reference to your above post, kindly share some more details about the offer/prize you won from MakeMyTrip.

                          Alternately, please share an email address or phone number where we can communicate with you in detail on this matter. You may email [protected]@makemytrip.com with your details.

                          Regards,

                          Devika Khosla

                          MakeMyTrip Care
                          yes I agree this people are cheat Never trust them
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                            [Resolved]

                             Rupal
                            I have booked ticket thru makemytrip.com (booking number 4YXHYP and 4YNKVA) travelling on 4th December. In late October, I received an email providing revised schedule. I sent email on 31st October because with the revised schedule, I found some issues (listed below).

                            1. I have 2 hours and 30 minutes between arrival at LGA airport in NewYork and departure from JFK airport NewYork. In 2.30 minutes, I have to come out of LGA with luggage, change airport (from LGA to JFK) and check in for international flight at JFK. Even if flight arrives ON TIME at LGA, this is going to be a problem.

                            2. One segment of flight is missing (for booking number 4YXHYP). My return flight starts from Hyderabad, which was originally starting at Ahmedabad, India.

                            3. With new schedule below (4YXHYP), arrival on JFK is at 7.20 am and flight from LGA to CHS is on 8.45 am. Within this 1 hour and 25 minutes, I have to come out of the flight, do immigration checkup, take luggage, change airport and check in at LGA. Make mytrip.com gave me some option of evening hours when I called, but I requested to put me in earlier flight (timing nearly close to my original schedule). I was told to send my original iternary, which i emailed to them. Todate, no action.

                            As I did not receive reply, I called Makemytrip. Everytime, I was told to wait for 2 days or 3 days. After the time frame completes, I called again, same reply. Thankfully, last week I received phone call to wait till Wednesday (Nov 16). However, after that I received email mentioning to call them as they have some options for me. When I called, I was told that it is Sunday, and they can not do anything.

                            Everytime, I was reassured that this issues will definately taken care of, as it happened due to change in airline's schedue. However, I don't when.

                            I would respectfully request if someone can help in this matter.
                            Complaint marked as Resolved 2017-05-12 03:15:02
                            Verified Support
                            MakeMyTrip India Customer Care's response Nov 19, 2009
                            Dear Ms. Trivedi,

                            With reference to your post, a MakeMyTrip customer care executive is already in touch with you to work out a suitable option for you travel.

                            Regards,

                            Devika Khosla
                            [protected]@MakeMyTrip
                            I am travelling next week and as of today, I don't have any solution. Before a week or so, I was told that I have confirmed ticket for my departure flight on 4th, however, MMT has not issued the ticket. Everytime I am calling, I was told to wait for 48 hours (quoting tickets have been confirmed by MMT, but not by airlines ). In answer to my question, what will happen if airline doesn't issue the ticket, I was told that I have to take a flight with first option in this posting (meaning I would most likely lose my connection, as I don't have minimum required time of 3 hours b/w LGA and JFK). .
                            In reference to posting number 2 and 3 above, now I have given option. With this option my total travel time is incresed by approximately 14 hours (as compared to when I purchased the ticket). From Ahmedabad to delhi to hyderabad to US (vie bombay i believe, staying almost whole day in hyderabad) . I requested better option, no luck till date.
                            No luck as of today (scheduled travel to India next Friday). On Wed, I was told that within 24 hours I will have ticket issued. Today (Friday), I was told that it would on Monday.
                            I booked my flight tickets for my wife and self from Mumbai to Houston on 30/07/11 and return journey on 15/09/11 from Houston to Dubai and finally from Dubai toMumbai on 29/10/11.
                            I request you to prepone my return date from Houston to Dubai on 14/09/2011 inplace of 15/09/11 i.e by a day. My booking ID no. is NN[protected].Can you help me please ? ...RN Bajaj
                            Why at the first place do MMT have to book tickets, which require change of airports. I am sure none of the other international flight agents book tickets requiring change of airports. I have booked for the first time using MMT, ended up spending 80$ more on a cab from LGA airport in NY to JFK NY.

                            NR2151115915224 - Partial refund

                            Train tickets were booked which was unsuccessful. And for this unsuccessful Makemytrip is yet to initiate complete refund. No positive response from customer service agents and no impact on the escalations.
                            Dear Divynar,

                            Greetings from MakeMyTrip!!
                            We regret the delay in response from our end. Understand the investigation is taking a bit longer than expected but rest assured we will close the matter at the earliest.
                            In future, should you require any other assistance, please visit https://support.makemytrip.com/customersupports.aspx?actiontype=COMPLAINTS .


                            Assuring you best of our services.

                            Team-MakeMyTrip Care
                            Dear Divya,

                            Greetings from MakeMyTrip!!

                            As per our telephonic conversation, please note that we have initiated the full refund of INR 1, 209/- on 11th Jun16. Within 3-4 working days depending upon your bank’s processing cycle, It will get reflect in your bank’s account.

                            Kindly do let us know once the refund received by you.

                            We request you to acknowledge the mail, so that I can close the matter from our side.

                            Regards

                            Team-MakeMyTripCare.
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                              I want to submit Complaint Positive Review Neutral Comment
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                              [Resolved]

                               Chinmay Singh
                              Hi,
                              We had booked two roundtrip tickets on 6th november at MakeMyTrip for Delhi-Udaipur sector for 29th November with booking id Booking ID -FLT[protected]. The cost of the first ticket was[protected]+4614)/ while the second ticket was at[protected]+4869). When inquired as to why the tickets were differentially priced (for taxes as well!), the cutomer support told that the two tickets belong to Different Classes although they are both in the Economy Class!. I couldn't make any sense of it and got the second ticket cancelled which costed me Rs.2300.
                              I also couldn't understand that how two websites for the same flight could charge different taxes for the same flight because later i checked on Travelocity that the same ticket was costing 4300 there (my big blunder ....please don't book on makemytrip!) with half the taxes that were charged at Makemytrip.
                              I am attaching the same ticket here. Taxes on Travelocity are 2500 lesser than Makemytrip.


                              Outbound Delhi (DEL) - Udaipur (UDR)
                              JET AIRWAYS logo JET AIRWAYS
                              9W2207
                              Departs: Sun 29 Nov 09 05:45
                              Arrives: Sun 29 Nov 09 07:45
                              Economy - 1 stop - Total travel time: 02 hrs 00 mins
                              Inbound Udaipur (UDR) - Delhi (DEL)
                              JET AIRWAYS logo JET AIRWAYS
                              9W2013
                              Departs: Mon 30 Nov 09 07:40
                              Arrives: Mon 30 Nov 09 09:45
                              Economy - 1 stop - Total travel time: 02 hrs 05 mins
                              Flight icon 1 × adult fare @ Rs 4,113 (inclusive of Rs 3,908 surcharges and fees) Rs 4,113
                              1 × Average Booking Fee per pax @ Rs -50 Rs -50
                              Change Flight | supplied as an e-ticket
                              Flight price: Rs 4,063


                              Differential
                              Complaint marked as Resolved 2017-05-11 10:12:57
                              Verified Support
                              MakeMyTrip India Customer Care's response Nov 19, 2009
                              Dear Mr. Singh,

                              With reference to your post, we regret any inconvenience caused to you.

                              The second ticket that you booked was on a different category in Economy class. This is as per the category and class pricing structure decided by the airline.

                              As we value our customers, MakeMyTrip is initiating a refund for the cancellation penalty that you incurred. A MakeMyTrip customer executive will be in touch with you over email/phone with details on the same.

                              We look forward to assisting you again with all your future travel plans.

                              Regards,

                              Devika Khosla

                              MakeMyTrip Care
                              Actually none of the online travel agents can be held accountable for price disparity.

                              The safest thing is to book directly on the airline sites and to use sites such as ixigo.com that search across all airline sites and redirect you on airline websites to complete the booking.
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                                 Naveen Awasthy
                                I have made booking from Make my trip to Kingfisher airline. Now if I want to cancel the ticket, I have to pay cancellation charges of 750 to airlines and 250 to Agent that is make my trip.com

                                This I think is unfair. When I called KingFisher to cancel my ticket, they say they can't do it. whereas I called make my trip.com and they say if airline can cancel thier ticket then I don't have to pay thier service fee.

                                But due to thier internal connection they are charging me extra 250. Also when I asked KingFisher airline person to give me number/mail id to escalate he said he don't give such number.
                                Which is rude for customer to take.

                                I will say customer care of kingfisher is worst and these allicance between airlines and agent to take unecessary money is Cheating
                                Actually none of the online travel agents can be held accountable for such problems in cancellation or extra money being charged.

                                The safest thing is to book directly on the airline sites by using sites such as ixigo.com that search across all airline sites and redirect you on airline websites to complete the booking. That way you will only deal directly with airlines and not get harassed for cancellation charges or service fees.

                                Sudheer
                                Consumer Advocate
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                                   Derek George Henderson
                                  Dear Sirs
                                  I booked internal India flights with MakeMyTrip.com earlier this year. My booking reference from them was FLT[protected] & the Kingfisher Airlines PNR was CFWNQZ. The outward flight Delhi to Dharamsala was fine, but the airline cancelled the return flight on 29 October without notice. The airline authorities at the airport gave me written authorisation for a full refund which I was told I must obtain from Make My Trip. Since my return to the UK, I have emailed Make My Trip, attaching the refund authorisation, a dozen times, without any sign of a response. I have carefully checked my junk mail folder, so I am sure they have simply not answered my call for refund.
                                  Derek


                                  Ignoring request for refund
                                  Dear Mr. Henderson:
                                  Regret any inconvenience caused to you. We have received the documents and have validated the issue with the airlines.
                                  As per earlier interaction with my team member, kindly note refund is initiated for Dharamshala- Delhi sector at our end and should reflect on your card within next 5 business days.

                                  Appreciate your co-operation.

                                  Please do write to me for any assistance.



                                  Regards
                                  Geeta Eral
                                  Head- Customer Delight
                                  geeta.[protected]@makemytrip.com
                                  I can confirm that I did receive the refund today 24 November.
                                  I booked domestic ticket through MakeMyTrip.com on 13 feb. 2010. bhopal to delhi. my booking id is FLT [protected]. after booking & payment through net-banking i have receive an e-mail by make my trip and he says dear customer your booking for 13 feb 10 for bhopal to delhi has failed refund will be orocesses in 2 business days. but, the amount is not send in my account till date.
                                  I have emailed Make My Trip, attaching the bank statemnet, and phone call dozen times, but they have simply not answered my call for refund.
                                  Satish Agrawal
                                  cell No. [protected]
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