MakeMyTrip India Complaints & Reviews

My issue involves 2 booking IDs: NF[protected] and NF[protected]. The issue is regarding refund for SpiceJet flight from Cochin to New Delhi on Jan 6th, 2015. The flight was cancelled by SpiceJet on December 25th, 2014. Till now, almost 3 months, I have not received the refund and have got very poor customer service on every correspondence via email or telephone. Numerous excuses and lies have been told to me, which include that MakeMyTrip has not received the refund amount from Spicejet, MakeMyTrip does not know the bank account to which the refund amount is to be submitted, my supervisor requests have been denied by telephone agents, and if I got lucky to get a supervisor he makes empty promises. Following are the few details of the case that show the poor customer service I got from MakeMyTrip: 1) SpiceJet send the refund amount for both the booking IDs to MakeMyTrip on Jan 13th, 2015. I got the email confirmation of the transaction from SpiceJet 2) Rahul Jain (Rahul.[protected]@makemytrip.com) contacted me on Jan 25th to get detail of bank account to which the refund is to be deposited. I mail him the detail on Jan 25th and 29th but did not get any reply. On Jan 29th, my query is assigned a reference ID:[protected]. 3) On Feb 15th, Meena Rai lies to me that MakeMyTrip has not got the refund from SpiceJet and therefore I need to wait. I contacted SpiceJet and got the email confirmation mentioned in point no. 1. I send it to Meena Rai and she escalates my query to accounts dept for validation. However, nothing was resolved after weeks. In the meantime, I was contacted by Nikita Aswani and Nishant Paghadar, who gave me additional excuses and asked for more time to resolve the case 4) I contact customer service over the phone on March 2nd and spoke with a supervisor, Tanuj Roy Chowdhury. He told me that he will resolve this issue in 4 days. However, nothing happened. 5) I called customer service again on March 10th to talk with Tanuj, but I was told that by one agent that as per the policy he cannot transfer my call to supervisor, second agent told me that Tanuj is absent, third agent disconnected my call after putting me on hold to check with his supervisor (this has happened many times, so I am sure my calls were disconnected purposefully). Finally, I spoke with a supervisor, Harish Agrawal (Harish.[protected]@makemytrip.com). Harish told me that he will resolve this issue in 2 days. Harish emailed me after 2 days asking for details of bank account to which the refund is to be deposited (I had already given this detail on Jan 25th and this detail should have been on MakeMyTrip file when I booked the flight). I provided him the bank detail and he replied that the issue is being worked on and I should wait. I contacted him yesterday and have not heard back from him yet. 6) I called 3 agents today to speak with either Harish Agrawal or Tanuj Roy Chowdhury, but first two agents told me that neither of them are on the floor and rest of the supervisors on the floor are busy and cannot speak . The third agent put my call on hold to get his supervisor and the call disconnected, which has happened so many times when I insist to speak with a supervisor. Above are evidences of extremely bad service by MakeMyTrip to its customers. Nobody sincerely tried to resolve the issue, except sincerely making excuses and lying.

Reference ID:[[protected]] and Reference ID:[[protected]] Step-1 Complaint Registered for Excess amount charged for booking ID IN1409B3S198481.

Several times I have tried to resolve the issuse but Make My Trip Cusomer Seba not help me.

About four months is over but till my problem was solved.

Please help me.

Hi, myself amit Joshi, my booking id is nf[protected]. i cancelled my booking almost 2.5 mnths back still not got my refund amount. Called almost 20 times to ccare, but they always say wait for seven days, now i lodge a complaint to your refund tracker team on 11th march 2015 to get my RRN no so that i can go to the back to check my refund status. Please help me out in this to get my refund...

Hi, myself amit Joshi, my booking id is nf[protected]. i cancelled my booking almost 2.5 mnths back still not got my refund amount. Called almost 20 times to ccare, but they always say wait for seven days, now i lodge a complaint to your refund tracker team on 11th march 2015 to get my RRN no so that i can go to the back to check my refund status.

The package offered to me was of 350000 and i paid token money for same. Later I realised the same was for 295000 from another tour and travels(yatra.com) On realising the mistake make my trip gave discount straight away of 25000 and presents them selves as if they have done a favour to me. But they are not realising that they are still over charging 30000 to me. Cannot expect this from this big compa

Hi, Its worst experience with makemytrip as after booking the ticket when I postponed it to another date by paying the ticket diferential amount I have cancelled it. 1. Booked the ticket from Hyd - Dallas for Emirates flight which costs around40, 000. 2. Then postponed it to further date by paying the differential amount around 22, 000 then the total ticket costs me around 62k. 3. Cancelled the ticket then 10k has been deducted as cancellation charges by makemytrip 4. After following for refund amount 30 days they have refunded the first time booking paid amount ~25k (deducted 5k as postponing + 10k as cancellation from 40k ticket intial cost) 5. Then they are saying now that the diffential amount which I paid 22, 000 is non-refundable Its worst experience with makemytrip as attending customer care calls is taking more 30 min to connect. Initially when I asked about the refund they said that differential amount is refundable but now they are saying its not refundable.. Moreover I could not able to see the differential amount paid transaction in my bookings section for this ticket. I would suggest that not to use this website for ticket booking. No where mentioned the differential amount is not refundable in Cancellation rules. Thanks DK

This is not what I expected from Makemytrip, You have cancelled without my approval, I want full refund of my money . On what basis the cancellation was processed when there is no way it can be done in Makemytrip website. I didn't do the cancellation in Indigo site as well.I want to know what happened exactly and when this whole issue will be resolved Booking ID: NF[protected]. This is already 15 days and tried to reach make my trip customer care for morethan 30 times and they don't connect at all to the right person.

One of the biggest mistake I did was to use Makemytrip.com to book my tickets. I cancelled my ticket from New Delhi to Patna using Indigo airlines on 11th January, got notification from makemytrip on 18th January that it is confirmed. They even deducted their cancellation fees from me by 29th January Rs3500. Since then, my account says amount of Rs-13942. They refunded only amount Rs-1640 around. I have been calling them since then, everytime they say within 5 working days they will fix the issue. It's 3 months now. Every time, new customer care people picks up call and I have to explain everything once again. I live in Singapore, and every conversation takes 30-40 mins, including waiting time on hold for more than 20 mins. If I call the office here in Singapore, they say to contact India office. I have spoken to Mr. Chandan Sharma and then Mr. Shubham Sharma on 23rd Feb, 2015. On 3rd March 2015, I spoke to Miss Shalini Gupta. When Iasked her to give her office email i'd so that I can revert back to her, she gave me a fake i'd [protected]@makemytrip.com (as stated by gmail on failed delivery) I have called using international no. for almost 3 months now and every conversation last 40 mins in order to get refund of Rs13942. I am very much disappointed by this service and have no good words to say. Neither I shall ever use makemytrip nor I shall ever recommend anyone.

This is roopam 6th of march i booked one air ticket Chandigadh to bangalore first i tried to pay with my hdfc account but due to some technical issue amt was deducted but ticket not confirmed i called to makemy trip customer care that time excutive told me "your amt will be refund with in three working day", that one of my friend booked same ticket with sbi credit card that ticket confirmed. Now makemytrip showing one ticket for two amt. both transcation screen shot attached please help. Regards, Roopam Sharma [protected],[protected]

I BOOKED AIR TICKETS FROM AMRITSAR TO DELHI BOOKING ID NF[protected] DATED 13.03.2015. FOR FOUR (4) TICKETS TWO CHILD TICKETS IN YOUR INVOICE IS RS.16924/-PER CHILD WHICH RS.33848/- BUT IN JET AIR WAYS GIVES US FARE OF RS.8996/-PER CHILD WHICH IS 17992/- THE DIFF IS 15856/-.EXCESS AMOUNT DEBITED IN MY A/C WHICH IS FRAUDULANT ACTIVITY BY YOU. SO KINDLY REVERSED THE AMOUNT IN MY A/C. I AM POSTED IN CENTRAL VIGILANCE DEPTT NEW DELHI K K SINGH [protected]

my booking no NF[protected] was cancelled on 9 february 2015 and the refund amount has still not been given back. i checked the website 10 days before (around 4 march 2015) and my refund status was written completed but i still hadn't got refund i have called regularly to there customer care and the only response i've got is to wait for more days. The last time i called (7 march 2015) they asked me to wait for 4 days and assured me that i will get it back within those days ( which i haven't). there site has a complaints column in which i have escalated the complaint several times without a getting a response. they send autogenerated mail replies even on there official facebook page i'm a student and i feel completely harassed and torn up as i cannot afford this i have tried everyway to get my money back but in vain

On 13.03.2015, 1900 hrs we tried booking a ticket from Mumbai to kochi, we managed to until the last step however the AMOUNT WAS DEBITED from my account BUT I DINT RECEIVE THE TICKET. I immediately tried calling the customer service number ( which takes ages to get connected ). The most horrible part is the line keeps getting disconnected every time I started speaking to the executive. I narrated my problem almost to 10 people at the customer service, And no matter you call them at 8 in the evening or 9.30 in the morning they are always having high call volumes. By a distraught customer

I have done the cancellation on 2/Jan/2015 for booking ID NF[protected]. I have not received the refund money in my account till date. I'm extremely frustrated and literally pissed off with your service.I had made 11 calls in the past three months to your customer service and till date I have not got any update on when I will be refunded with my money. If the issue is not sorted out in the next day or two I'm, going to take legal action against you. I have been waiting very patiently on this issue for the past three months. Please do respond ASAP.

I have a strong complaint to make: 1) On March 5 I made a booking Bangalore-Houston-Bangalore as per Booking ID no.IN1503B9S034349. One lady called Anjali handled the booking.As per her suggestion I made the full payment of Rs 3, 46, 092.I even received the receipt from you based on that. I never received the tickets and later on visiting your site was shocked to note that Make My Trip had not even made the booking.In the process you had even taken the full amount from me.No one from your organization even bothered to call me after that and neither was my amount refunded. 2) On March 9 I again tried to find a similar ticket from your site.Immediately one lady called Arti Puri contacted me.Based on the discussion I again booked the Bangalore-Houston-Bangalore flight for Rs 3, 21, 334 as per Booking ID IN1503B9S063140.I requested her to adjust this amount with the amount already pending with Make My Trip.She told me that adjustment cannot be made as the previous amount had already been sent for refund. Arti told me that as a special case I needed to pay only Rs 50, 000 to book this ticket and the balance amount could be paid by March 16.The advance payment was immediately made and acknowledged by you.She also said that the previous amount would be refunded by March 12. 3) I have not received the refund till now.I spoke to your agent called Ashish just now and said that the refund will only be made by March 14 and that the original deadline of March 12 was wrong. 4) As a customer, that too of an International flight I am very disappointed by the attitude of Make My Trip.My money is stuck with you for no fault of mine and instead of acknowledging the mistake and immediately refunding the amount you are making me run around trying to get my own money back. 5) Are you also admitting that training given to staff members like Anjali, Arti and Ashish are so inadequate that they cannot solve the customer's problems. 6) It is so difficult to get through to your agents as you do not seem to have sufficient staff

Hello Sir, My Self Jaypalsinh Parmar I have booked online Air Ticket from MakeMyTrip.come for my Friend Rajubhai Patel on 10-Mar-2013 from KolKata to Bagdogra . My Amount was deducted but i have not received any bookings or confirmation of e-ticket . i have also verify with makemytrip and they said booking was not done( Vadodara branch Chakli Circle, GUJARAT). Then they said that if payment is deducted then it will be credited to your account within 72 hours. Now it more then 72 Hours and my amount is not credited. Then i have booked my ticket second time on the same day and got the confirmation of e-ticket. But for the first transaction amount is deducted from my account It is also showing on my bank transaction. I have also try to call the make mytrip help line number but i have not get the proper answer from them I have doen the payment from NetBanking service of IndusInd Bank. Makemytrip Air Ticket from Kolkata to Bagdogra. Amount 4174 so please requested you help me to get my amount .

Hi, I have booked 1 tickets from MMT details & canceled through MMT portal BOOKING ID: NF[protected] BOOKING DATE: 25 Dec Cancellation details REQUEST DATE Mon, 26 DEC' 2014, Airline operator confirmed that they have refunded money to MMT but till date I have not received my refund in my bank account. I have done several complaints to MMT but each time their response is fixed "Sir wait for 4-5 days you will get refund" or "Our executive will call you within 24 Hours" but no one calls back. Complaint Details:[protected] | Status Open I am frustrated calling MMT call center, need to wait for long time for connect then they transfer call to concern dept so again wait for 5-10 min some times they transfer it 4-5 times before reaching to concern department you will be bounced so many times. Sometimes during transfer call gets disconnected and you need to follow entire cycle again. I have wasted many hours calling MMT CC and got nothing but waiting response they never give proper reason for delay. I am MMT platinum tier customer and getting such a bad treatment for getting my own money back. plz help me to get my money back BR, Manu [protected]@gmail.com

Sir I have booked flight ticket from the MakeMyTrip app for journey from Aurangabad to Mumbai dated [protected] of amount Rs. - 5890/-. But, I have faced an issue regarding lost of ID. I spoke to their customer care executive on same date and he clarify that the ticket was not booked but amount deducted from account. So amount will be credit to my acc within 24 days. But I didn't received that amount. Again I talked to their customer care executive and he told me to attach my acc statement with the mail. So, I have sent it on 20th Feb. Again their customer care executive replayed that this issue will be solved before 11th of March. But still I didn't received refund of ticket amount. Whenever I called their customer care service they first didn't received it and when they received, they forward it to another ones. So I can't understand what is going on with me. So please sir help me for getting refund of my money as early as possible. Waiting for your positive and quick response. Thanking you.

i have booked my tickets in jan2015 for my travel in mar2015. now in the first week of mar the previously confirmed tickets shows cancelled status (for no fault/ request of mine) i have called them umpteen number of times only to hear false promises n stories. neither are they issuing a ticket nor are they refunding my money. my travel date is very close and i am loosing out on the hotel bookings for my vacation and it is causing a lot of pchycological n financial loss. can you pleaseeeeeeee help me urgently... booking id is: IN1501B7S170910 booking reservation number:YNAD6W

Hi, I have booked 2 tickets from MMT details & canceled through MMT portal due to Airlines operator issue mentioned as below BOOKING ID: NF[protected] | BOOKING DATE: 04 Sep '14, 22:48 Hrs, Cancellation details REQUEST DATE Mon, 26 Jan ' 2015, SpiceJet refunded Rs:1, 859.00 to MMT on 11 Feb 2015 Cancellation Reason: Flight Canceled by Operator BOOKING ID: NF[protected] | BOOKING DATE: 23 Jan '15, 14:49 Hrs, Cancellation details REQUEST DATE Thu, 12 Feb ' 2015 AirIndiaExpress refunded Rs:4273.34 to MMT on 11 Feb 2015 Cancellation Reason: Flight delayed more than 3 hours For Both bookings Airline operator confirmed that they have refunded money to MMT but till date I have not received my refund in my bank account. I have done several complaints to MMT but each time their response is fixed "Sir wait for 4-5 days you will get refund" or "Our executive will call you within 24 Hours" but no one calls back. Complaint Details: [protected] | Management Escalation Created on :21 Jan'15 Status Open [protected] Created on : 26 Feb'15 Status Open [protected] Created on : 26 Feb'15 Status Open I am frustrated calling MMT call center, need to wait for long time for connect then they transfer call to concern dept so again wait for 5-10 min some times they transfer it 4-5 times before reaching to concern department you will be bounced so many times. Sometimes during transfer call gets disconnected and you need to follow entire cycle again. I have wasted many hours calling MMT CC and got nothing but waiting response they never give proper reason for delay. I am MMT platinum tier customer and getting such a bad treatment for getting my own money back. plz help me to get my mone back BR, Vikas

I have booked a ticket through make my trip website and I cancelled a day before the journey date(100115 and Booking ID NF[protected] and I have to get my refund of Rs 14000 at least in a month... Hi I am disgraced with the service of your customer care. For simple refund issue you have taken more than two month and still I am clueless about the refund. Always generating auto IDs(so far 7) and postponing my concern for later. It is really unbelievable behavior from Make My Trip. Hope my issues ends here, otherwise I have to step out legally to get my refund. Anyhow thanks for getting delayed reply from your team.