MakeMyTrip India Complaints & Reviews

Dear Shiv Sagar Tiwari

On behalf of the vendor, please accept our sincere apologies on the matter. The behavior of the person involved and your experience is in no way reflects the standards to which we hold our vendors. We have initiated the necessary action for the vendor involved and assure every step is taken to ensure such instances are eliminated in future.

We appreciate you bringing this matter to our attention and hope that you will give us a chance to make it up to you. Thank you for your understanding. We look forward to serving you in the future.

Assuring you best of our services.

Team-MakeMyTrip Care

Dear Monik Lodhia

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

In reference to your complaint, we have validated your case with our concerned team and found that refund for INR 42120.00 has been initiated from our end on 19-Mar-15 with RRN#[protected] and same should reflect in your account as per your bank processing cycle. We thank you for contacting us.

Assuring you best of our services.


Team-MakeMyTrip Care

Below is what i posted in makemytrip complaint forum, but didn't received any reply from their side.it has been more than a month now.


I am really disappointed with this trip designed by make my trip.My whole trip ruined because of not proper arrangments and timings designed by your team.My concerns on trip was that my trip should be well planned with proper timing's, but it didn't happened.

According to the itinerary provided to me through mail, it included the following services —
Airport transfers through private taxi. (bangkok airport- hotel in pattaya, pattaya - hotel in bangkok & bankok hotel to airport)
Hotel stay (bangkok & pattaya)- 4 star hotels.
City tour through shared van. (bangkok & pattaya)

Following problem happend on my trip-

When we landed in bangkok, no transfers has booked for us from airport to hotel. Me and my wife waited & wasted 5 hours at airport at that day since we dont know whom to contact. I called your team from bangkok but there was no response. Eventually, we booked a cab from our own expenses and went to hotel in Pattaya.
In pattaya, the hotels were booked but ...we again waited for a whole day but no one came up for the city tour. we wrote around 5-6 mails to make my trip team ..we even called the cust. care number many times…but we didn’t get any satisfactory reply from your end.. we had a talk with the Thailand helpline number, the person on call told us dat he did not received any information about our booking and told us to wait for another 6-10 hrs for package confirmation from your side. Then, we finally, after wasting our whole day..went out for our private city tour with our own expenses.
In pattaya we were told that the check out time is 12 noon.. but fortunately, around 9:45 am we came to know dat it was not 12 but 10 am ...after the check out from pattaya, we had already booked the taxi (from our own expenses) from pattaya to bangkok.(as u were still sleeping) but there was a confusion created when we came to know that a taxi from your agency was already waiting for us(without any prior information). In this great confusion we wasted security deposit money for taxi.
In bangkok hotel- the check in time was- 2 pm and we reached there at 12 noon.we waited at the lobby of the hotel for 2 hrs. then at the time of check in (at 2pm) we received a small paper from the receptionist regarding the city tour package timings and there was a contact no of a guide to whom we were asked to contact. we called the guide and asked him about our tour plan. He said that it was scheduled for dat day itself and since we were not there at 12..so we won’t b able to join him.Now, dat was really an absurd and senseless planning by your side. when u knew our check in was at 2 pm, then how can u plan for the city tour for the same day at 12 noon ..and dat too without even informing us… (no mails/no calls)..Again, we went out for our private city tour with our own expenses..

Now, the actual services provided by you includes-
Hotel booking (pattaya & bangkok).
Transfer from pattaya hotel to bangkok.
Transfer from bangkok hotel to airport.

I have dropped mail to your team, but no responce has come which you can see in trailing mails.
I want reimbursement of my trip now along with airport transfers, since my whole trip got ruined.

My no is. [protected], [protected].
My booking id is IN1501B7S314656.

Please take action againt my complaint.
I want serious action should be taken against this complaint, because it has ruined my trip.

I want reimbursement of this trip. i want refund of my money rs 25000.

Dear pavan kumar18,

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

As discussed, refund for both of your Booking ID's has already been initiated as per the below details : Booking ID : NF[protected] Refund date[protected] Approval code[protected] Refund amount-10214 INR. Booking ID : NF[protected] Refund date- 14-Mar-15 Approval code[protected] Refund amount-10413 INR. For further assistance please feel free to contact us.

We thank you for contacting us.Assuring you best of our services.

Team-MakeMyTrip Care

Dear nandasan,

Apologize any inconvenience to you while dealing with us. We have reason to believe your concern has been resolved as this concern of your appears to be more than 25 days old.

If just in case your issue still stands unresolved then please let us know for further action.

Warm regards,

Team-MakeMyTrip Care

Dear Anuja555

Apologize any inconvenience to you while dealing with us. We have reason to believe your concern has been resolved as this concern of your appears to be more than 25 days old.

If just in case your issue still stands unresolved then please let us know for further action.


Assuring you best of our services.

Team-MakeMyTrip Care

Dear Make my trip care team.
No my issue has not be resolved and that why i put my complaint on this forum.
I have returned to Ghana and for the last 2 months i have been trying to get a refund but to no avail.
Thank you for your reply and i request you to look in to this matter as i have had enough of this kind of customer service.
Following are the ticket ids.
NF[protected]
ND[protected]

Array

Dear make my trip .
My refund is not done till now and it's been 3months.i don't understand this unprofessional attitude towards your customers.
The ticket ids are NF[protected]
NF[protected]

Dear anuja555,

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

In reference to your complaint, we have validated your case and found that as per our records date of travel was 30-Jan-15 and passenger has approached us for cancellation on 08-Mar-15. As per the Airline ticket record, one of the sector Chennai to Delhi is utilized by the passenger and on Delhi TO Panthnagar sector passenger was no show, hence no refund is applicable. No remark for full refund or cancellation has been passed on this booking from the airline's end and that is why our center has asked for airline stamped documents from the passenger on 24-mar-15. We would request you to please share the airline stamped document which should state that reservation was cancelled and passenger is eligible for a full refund, so that we can claim this refund from the airline accordingly. We thank you for contacting us.

Assuring you best of our services.

Team-MakeMyTrip Care

Dear make my trip
All that you have just claimed that you people did on the 8th march 2015 and 24th march 2015 is a total fabrication.As claimed earlier i live in Ghana and i have been calling make my trip customer service again and again...Firstly the call doesn't get through and secondly when you customer service people took the call, the first time the person promised it will be done..i waited for a few weeks and then i called again and got through with much difficulty to a chandan arya..he kept me on the phone for 30mins..took all the details..took the ticket id and derived the info from.the system.and acknowledged that the flight was cancelled from delhi to pantnagar..Again nothing happened and at last after some more time i put my complaint in this forum.In all these conversations with customer service people they DID NOT EVER MENTION TO ME ABOUT THE NEED FOR A STAMPED DOCUMENT...they simply took out the details from the system and promised me that the refund will be made.They even apologised...And now you are weaving a new story about us not turning up for our travel...I mean what is wrong with you people.3 passengers travelled from.chennai to delhi and one from vishakhapatnam to delhi.From there on we four had to travel from delhi to panthnagar.What is your point...make my refund...you being such a big company doesnt have good enough technology to find out whether we travelled or not and when the airlines cancelled their flight????please stop this..iam fed up of complaining.

BUS

Pnr no 24867947 i was to get the refund amount of my ticket but yet it has not get credited in my account

Dear Galib Mirza,

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

In reference to your complaint, we have validated your case with our concerned team and found that refund for INR 6790.00 has been initiated and processed from our end on 15-Mar-15 with RRN#[protected] . We hope that same has been credited to your account accordingly.

We thank you for contacting us. Assuring you best of our services.


Team-MakeMyTrip Care

Dear kevalkarani,

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

In reference to your complaint, we regret to inform you that your booking could not be confirmed owing to a technical error in our systems. Therefore, an incorrect amount was charged from you at the time of booking. We have initiated the refund and also shared the vouchers to your wallet that can be utilized for your future bookings.

We thank you for contacting us.

Assuring you best of our services.

Team-MakeMyTrip Care

Dear Namrata Pawaria

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

In reference to your complaint, we have validated your case with our concerned team and found that refund for INR 7025.00 has been initiated from our end on 9-Mar-15 with RRN#[protected] and same should reflect in your account as per your bank processing cycle towards the original form of payment. We thank you for contacting us.

Assuring you best of our services.

Team-MakeMyTrip Care

Dear sravani tripura,

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

In reference to your complaint, we have validated your case with our concerned team and found that refund for INR 4658.00 has been initiated from our end on 01-Apr-15 with RRN#[protected] and same should reflect in your account as per your bank processing cycle.

We thank you for contacting us. Assuring you best of our services.

Team-MakeMyTrip Care

Dear Tajdar ALi Syed,

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

In reference to your complaint, we regret to inform you that your booking could not be confirmed owing to a technical error in our systems. Therefore, an incorrect amount was charged from you at the time of booking. We have initiated the refund and also shared the vouchers to your wallet that can be utilized for your future bookings.

We thank you for contacting us. Assuring you best of our services.

Team-MakeMyTrip Care

Dear vishalbatra,

First and foremost, please accept our sincere apologies for the inconvenience that you faced. With reference to the given booking id, we have processed the refund amount of INR 14, 074/- on 17 March 2015 and the refund reference number is[protected]. Further note that, though we have processed refund from our end same would reflect in your account as per your bank processing cycle. With some bank it takes up to 3 business days to reflect the amount.

We look forward to assisting you again.Assuring you best of our services.

Team-MakeMyTrip Care

Dear Sukdev Mandal

In reference to your complaint we have found that you have cancelled your booking directly with the airline and contacted our call centers for refund of your booking. As checked refund of Inr 9431 has already been processed from our end on 7-Mar-15 with refund reference number #[protected] and the same will reflect in your account as per your bank processing cycle towards the original form of payment.

Assuring you best of our services.

Team-MakeMyTrip Care

Dear [protected]@yahoo.com

Apologize any inconvenience to you while dealing with us. We have reason to believe your concern has been resolved as this concern of your appears to be more than 25 days old.

If just in case your issue still stands unresolved then please let us know for further action.

Assuring you best of our services.

Team-MakeMyTrip Care

Dear Debdutta Roy,

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

In reference to your complaint, we have validated your case with our concerned team and found that refund for INR 40882.00 has been initiated and processed from our end on 22-Mar-15 . We hope that same has been credited to your account accordingly. We thank you for contacting us.

Assuring you best of our services.

Team-MakeMyTrip Care

Dear Pushpraj Patel

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

In reference to your complaint, we have validated the case at our end and found that your booking was not confirmed with us and your refund of complete amount of INR 8400 has already been initiated from our end on 1-Apr-15 with refund reference number#[protected] and balance amount of Inr 7080 will be initiated from our end on 6-Apr-15. We will keep a follow up on the same and will take this to the closure on priority.


Assuring you best of our services.

Team-MakeMyTrip Care