MakeMyTrip India Complaints & Reviews

Its so shamful how big names like makemytrip do come with false schemes to fool their customers and make money. I booked a ticket for my fiancee from dubai to India on 3rd March for Rs. 7600. On 4th March under special offer the tickets for same dates were available for Rs. 1100. Following that i cancelled the previous booking and made a fresh booking under the lucrative offer... Both the transactions were successful, as i got receipts for both. The cancellation of the previous tickets and confirmed booking of the new one. I was the happiest person for a couple of hours before the got another email from makemytrip stating that due to some technical error the bookings made from 1st March to 4the march cudnt be processed. They regret to cancel the ticket booked under the offer... My question is, the other tickets i booked on 3rd March for the actual prices are still confirmed and unaffected. Like the return ticket from New Delhi to Dubai booked on 3rd March for Rs. 10, 000 stayed unffected by the so called technical error that happened in their server... MAKEMYTRIP IS CHEATING THEIR CONSUMER BY FALSE SCHEMES. I am raising my voice against it, some serious again is required. I know a couple of more people who got effected in the same false scheme and incurred great loss of thousands...

BOOKING ID: NF[protected] I spent 3 days trying to sort my issue with MakeMyTrip but they have the most ridiculous customer services. Air India says the airline date change cost (penalty + fare difference) is Rs.13000 but MakeMyTrip is telling me that it is Rs. 21000 - so they are charging Rs. 8000 EXTRA for a date change – These are just fraudulent charges over and above the actual costs. Also, according to their customer service team I'm not allowed to make an online one-way date change myself (even though I have booked myself) and the airline says I can only make a change through MakeMyTrip since I have booked through them. So smartly MakeMyTrip leaves me no option but to pay them this fraudulent extra amount. The supervisors were NEVER available and the customer service team promised me a call back from the supervisors 5 times over but I did not receive a single call. There is a list of complaints that will go onto consumer forum should I file a case there.

Details of the complaint can also be found in complaint ref id-"[protected]" in makemytrip.com. 1. I was booking 2 tickets for honeymoon trip for my brother. I booked two tickets from Singapore to Bali on 27th Feb at 3:59 PM. 2. But after payment from my credit card amount- 12622, I DID NOT GET ANY CONFIRMATION EMAIL OR SMS, BOOKING ID OR ANY OTHER USEFUL INFORMATION INSTEAD AFTER PAYMENT GATEWAY I WAS REDIRECTED TO THE HOMPAGE .However, the amount was deducted from my credit card( I HAVE BANK STATEMENT AND SMS the amount is deducted by MAKEMYTRIP.COM). 3. When i contacted customer care i was not getting any useful answer, THEY SAID IT'S A TECHNICAL ISSUE. Instead of sending me confirmation email or booking id I WAS SUGGESTED TO BOOK THE FRESH NEW TICKET new ticket which was higher than the already deducted amount. THIS IS NOT AN ACCEPTABLE BEHAVIOUR. 3.I booked the ticket on urgent basis and i not only face trouble and inconvenience but i am also not satisfied with the customer care services. Just because of this I also face lots of hassles in booking new ticket from other credible source(THOMAS COOK) and END UP PAYING MORE . My experience with makemytrip.com is not at all good and not even up to the expectation. 4.I am still trying to connect with your customer care to refund my money but they are saying that the payment in the database is showing PENDING. But IT HAS BEEN DEDUCTED FROM MY ACCOUNT. 5. With mention ref id above "[protected]", i have already sent them BANK STATEMENT. 6. Last reply that i got from the above mentioned ref complaint is that THEY WANT ME TOO SENT BANK STATEMENT (which i have already sent it to them) AND THEY WANT ME TO GENERATE OFFLINE BOOKING ID THROUGH CUSTOMER CARE AND SEND IT TO THEM. This is not acceptable behaviour AS ALSO POINT OUT IN PT 3. 6. It has been almost a week i have not received any call or message from MAKEMYTRIP.COM. 7. please help. REFUND MY MONEY.

I had cancelled my flight tickets with Make My Trip in Jan 2015. The airline (Indigo) has confirmed that the amount has been paid to Make My Trip. MMT keeps sending sorry email stating " Sorry for the delay" and also keeps shifting refund dates etc... Reference ID:[[protected]] Reference ID:[[protected]] Cancellation - NF[protected]

Spicejet cancelled almost all flights in Dec 2014. It was my misfortune that it was my wedding - 7th Dec 2014 and 8 of my family members and me were left stranded.We were to travel from Kolkata to Chandigarh. I had requested Makemytrip team to help, asking if any alternate arrangements could be made for me, but there was no response.All my ceremonies timing was hampered, as somehow i reached Delhi and had to go by road to chandigarh. Spicejet promised to refund the 100% fare for Delhi to Chandigarh leg oof journey, and did so. But makemytrip, after much follow up did not credit the whole amount and has been making blunders and mistakes and deducting some amount or the other. Most have of my mails come back with the standard copy paste reply and my calls are generally put on endless hold. They think customers have no other work rather than following up with them? Is not the whole purpose of booking a ticket through their website rather than direct booking is ease of travel? Is their only agenda is to earn money from the bookings and then shake away all responsibility of a travel agency?

I made a booking on makemytrip 7 days ago but the booking was not made and my bank account was debited 30, 000 rupees. It has been a week now and my account is still not credited with the same amount. I called makemytrip many times. They said they have escalated the issue..but now they are not even picking up my calls... [protected][protected] order no :NF[protected]P09 [protected][protected]

I had a booking made at Makemytrip website to travel to Italy (Rome) from Bangalore on 20th of February (return on 1st March). However, I changed my booking on 17th of February (3 days before travel) to 29th May (return on 7th June). This was confirmed with a payment confirmation at Makemytrip website while making the changes with an agent (I don't remember his name). I received an email from [protected]@amadeus.com confirming my new travel dates, which I received immediately after the changes were made i.e. 17 Feb 2015. I was awaiting my new travel ticket confirmation from Makemytrip which did not come. On 25th Feb, I received an email from one Mr. Jatin Kumar (Via email ID [protected]@makemytrip.com) telling he was trying to get in touch with me. I tried calling Makemytrip[protected] numerous times and no one was able to help. They kept forwarding my call giving some excuse or other. After 2 hours of tracking via same number, I was told that I will get a response in 24 Hours. On 26th feb, another staff of Makemytrip called and said my ticket was not booked. He gave some vague reason and said that he has to book it again. When I told him for the same dates i.e. 29th May 2015 for Bangalore to Rome (Via Abu Dhabi), he said there were no seats available. I did a parallel search on makemytrip website and I was getting tickets on the same flight. He did not get me tickets for any day in the close vicinity of that date as well and all this while, i was getting confirmation of tickets on makemytrip website. He said he will get back and hung up the phone. I suspect some foul play and is a cover-up for not making my booking and not willing to replace the same booking. I send Makemytrip an email explaining the same. It has been 5 days and they have not bothered to respond. Any calls made to makemytrip ends up with some untrained staff member connecting to another untrained staff and then the call just gets disconnected. Their complains and feedback page doesn't work either. When I type all the details and submit, it says "Unable to submit, try again". I expect a clear response as I have spend a lot of money for this ticket and a new booking for the said dates as soon as possible.

I have booked a Spicejet flight in MMT from Bangalore to Delhi on Jan 02, 2015 for the travelling Date Jan 09, 2015.I got a Msg from Spicejet on jan06, 2015 that the flight has been cancelled due to operational problem.so after consulting MMT i cancelled the booking.They promised that the amount Rs.6130 will be refunded within a week.But 3 months completed.still now i have not received my refund.Filed a complaint up to Step 4 in Complaint Forum of MMT.They are sending the repeated forward mails of Apologize mails.That too had stopped responding now.No use in that.Customer service are not responding to calls properly.There are many complaints already in consumer complaints also.This shows their responsibility and service to customers. if this is keep on continuing, MMT will surely lose all their Customers soon.. MY MakeMyTrip Booking ID- NF[protected] and MY mail ID:[protected]@gmail.com.kindly look on to this matter and refund my money as soon as possible.

This complaint is with regards to the incomplete commitment made by MakeMyTrip for Day 6 of the tour plan that I have purchased. Though there were many issues in the trip of which I have informed MakeMyTrip in separate email (email sent to Hitesh Khatwani), this mail is to bring to your notice about our Day 6 experience. On 26th Feb 2015, my wife and I were ready after breakfast for Patan as it was promised in our itenary. We waited for the travel agent, we called MakeMyTrip also twice. But this issue was not resolved. We did not have any trip to Patan. Please let us know how you plan to address this inconvenience that we have faced. Will you compensate financially for it? Because we feel cheated by MakeMyTrip as MakeMyTrip has not kept its promise. We also had some bad experience which we have already informed to Hitesh Khatwani by email. My Booking ID is: IN1412B6S185103 The following is the plan that was sent to me for day 6 (26th Feb 2015): Day 6: Kathmandu - Delhi Breakfast is at the hotel, later check out and proceed for an excursion to Patan - Located about 5 km south of Kathmandu in the Kathmandu Valley, on the southern side of the Bagmati River, Patan is one of 3 royal cities in the valley. A destination for connoisseurs of fine arts, Patan is filled with wood and stone carvings, metal statues, ornate architecture, including dozens of Buddhist and Hindu temples, and over 1200 monuments. The city is known for its rich tradition of arts and handicrafts. On time, transfer to the airport to board your flight to Delhi. On arrival into Delhi, get a transfer to your hotel for a comfortable overnight stay. We had booked AC cabs for all travel, but in more than one instance AC cabs were not provided. On the third day, they were suppose to end the tour with a one hour boat ride.. they did not meet that commitment and again after I complained to MakeMyTrip then their local agent arranged it for the next day early morning boating. I have spent a lot of money just calling them from Nepal over ISD.

Dear Sir,

I have booked a ticket from MMT (Booking ID : NN[protected] on January 31st 2015 from Indore to Hanoi and back Indore on 24th February 2015.

Primarily, They have booked me an unconfirmed ticket in which Bangkok to Hanoi Sector was not booked and when I called directly to Jet Customer Care Executive, I was shocked to hear that we would not be able to travel from Bangkok to Hanoi if the Ticket of that sector has not been confirmed though MMT customer care executives were giving us a false statement that they are working for that matter and we would be able to travel through that ticket.
Continuously calling for at-least for a week to their Customer Care executive also was all waste until we complained to TAAI.

Secondary, after doing all possible things at our end, we wee able to fetch a confirm ticket on the same booking ID but due to some unavoidable reason we thought to cancel our journey.

So, I made a first call for inquiring about the cancellation procedure and refund amount on 13th of February 2015, I guess, where I was told that Rs. 5331/- only per passenger will be charged as penalty for cancellation and the rest amount will be refunded in few days.

Then, finally we decided to cancel the tickets on 21st of February 2015 when I called back again to MMT CC (around 4:30 pm) where I was connected with CCE Mr. Sandeep. I was then shocked to know the penalty amount which this guy told to me, which was around 22000 per passenger.

I was not able to digest the said words, hence decided to call back again to MMT CC, this time CCE Ms. RUPALI KAUL was connected with me, and she assured me after confirming her senior executives online that for the whole journey Rs. 25100/- for Both the Passenger will be charged as penalty and the rest amount of Rs. 51420/- only will be refunded back to me in my account in 7 to 8 days. Still I told her to re-confirm the same and if this is the scene then cancel the tickets and mail me in writing about how much I will get. She then cancelled my tickets assuring me the same above amount of refund on mail

Next day, that is 22nd February 2015, out of my curiosity I just checked my refund status on the MMT website link of Manage Bookings where I was shocked to know the amount refunded was only 17638/- as compared to the confirmation given by Ms. Rupali of Rs. 51420/- I was so upset and again called MMT CC where they confirm me that if there CCE has confirmed the said amount that will surely be refunded to you in 7 to 8 days. but till date it didn't happened even after calling repeatedly to MMT CC and talking with their CCE's.

And today I got the official cancellation mail which says the refund amount is only Rs. 17638/- . Its a shame that being so loyal customer to MMT, this happened. If I would have known earlier that this will be refund amount I would not have cancelled my tickets. I am not so rich that this will not affect me. I am a normal salaried class guy having many other responsibilities.


I beg to you for looking into this matter and assist me in getting back my refund as soon as possible.

My Self ANSHUL JAIN [protected]
My collegue who suppose to travel with me is GAURAV GUPTA [protected].


Request you to resolve the matter asap.

I have booked a ticket from Bangalore to jabalpur via mumbai through Make my trip site. The flight from Bangalore to Mumbai was cancelled by Spice jet and the flight from mumbai to jabalpur was delayed so i cancelled the tickets at spice jet counter at mumbai airport. The money for both the flights was refunded by Spice jet airlines to make my trip but the amount which is refunded to me is only for the first flight and that to not the complete amount and the amount for second flight is not refunded at all by make my trip.

#I made a booking on 24th Dec 2014 from Mumbai to Chennai which was cancelled by myself due to No Show. #Customer care informed to me that i willl get the refund with in 7 working days for No Show. #After the cancellation in the make my trip page it was showing that due to No Show your money of Rs.1854 will be processed with in 7 working days. #It's almost 70 days now.I spoke with the customer care for almost 10 times they were not able to help me out. #They informed me that I would get a call back on the re-fund issue but no one from make my trip has called me #I have raised 2 tickets and escalated to the management still no response from Make My trip on my re-fund. # I have attached the screen shots all the proofs.Please let me know if you want any other details. Regards Sabarish Raj [protected] Email ID:sabarish.[protected]@gmail.com

Hello, i was booking flight ticket from 15-Feb-2015 from makemytrip website in evening around 8.30 pm for indore to dehli. but transaction fail. and money debited from my account. then after 5 min i'll try to contact 24X7 Customer Support service. but no body reply. then next i got sms from makemytrip, "MakeMyTrip Booking ID NF[protected] money will be refund with in 2 days". then after two days i filled "Service Requests" then i got mail money will refund by 9 march 2015. its mean 25 days for single refund. then on 20feb15 i again Escalated to next level, got sms money will be refunded into punjab national bank account, my transaction account is Bank of india. but after waiting for 5 day no reply. then i try to call helpline no for clearification about account and money. they told me we will arrange a call within 2 hours my call time is 10.08 AM on 25-feb-2015 but after waiting 4 hours no reply. Complaint Id :[protected] Booking ID NF[protected] Make my trip team we made refund in PNB account. but money is debited from Bank of india account. so i want make trip made a refund in wrong account. and i want my money back with in 30 days of date of booking otherwise i want double amount (10560Rs.) because of blocking my money and credited into wrong account.

I had made an online ticket booking for two travels as follows - 1) My wife and daughter's travel for 9th to 14th Feb 2) My travel for 7th to 14th Feb The order of booking was as provided above. During my booking the portal showed a prepopulated passenger name; this was not editable. I tried refreshing the page and processed the booking once more yet the details were not editable. As a registered user of the portal I had some pre-loaded passengers one of which was my details. I thus checked the check-box against my name and proceeded my booking to the payments page. Unfortunately this page on MMT doesnt show the passenger details. I had an inkling that something could go wrong; so I went back to the passenger details page but on not being able to update the passenger I finally processed the transaction. To my surprise once payment was processed I received an email with the booking confirmation with passenger name as my wife's details! This was clearly a system error yet I suffered the consequences I followed up with MMT but was advised that i woudl need to follow the grievience process and that the only way out was to cancel the booking and rebook with new passenger details. In the process I lost INR 3, 500 due to expenses towards cancellation charges. I have been since that day following up with MMT and while they agreed that the sequence of the transaction was exactly as i explained (from their logs) they were unable to honor my claim since the passenger name was incorrectly provided. I am unable to understand how can i as a user update the passenger name if it is an uneditable field!!

Booking No : IN1404B7S082882 Processing Date : 30/04/14 12:31 PM Complaint No :[protected] Date : 02/02/2015 12.19 PM ________________________________________________________________________________...⇄ THIS IS AN EMAIL SEND TO MAKE MY TRIP. Dear Sir/ Madam, This is to confirm that the 100% payment yesterday[protected] has been made towards the package as below:- Return economy class international airfare to Bangkok and Koh Samui 5 nights stay in Koh Samui Return transfers from Samui airport- hotel Current applicable taxes Category: Deluxe Price Per Person inclusive of taxes : Rs.54, 628/- x 2 = Rs.1, 08, 536/- In 3 payments as directed By Make My Trip. Rs.20, 000/- + Rs.44, 627/- + Rs.44, 628/- Cash Back Offer : 1 ) Booking No : IN1404B7S082882 Processing Date : 30/04/14 12:31 PM Cashback Amount : Rs.1, 200 2.) Booking No : IN1404B7S082882 Processing Date : 13/05/14 05:56 PM Cashback Amount : Rs.199 ___________________________________ As per telecon with Shweta Dua during booking of Koh Samui Trip, we were informed by Shweta Dua about cashback discount deal using ICICI or HDFC Account of Rs.3, 000/-.using below payment link. ________________________________________________________________________________...⇄ Payment link: https://payments.makemytrip.com/easypay DEAL CODE: 1. FOR HDFC BANK: HDFCINT 2. FOR ICICI BANK: ICICIIH ________________________________________________________________________________...⇄ We have used ICICI Debit Card of Account Holder in name of Supriya A Dalvi. We made all 3 Transactions from same Account using same Debit Card.We have learned that there was no CASH BACK for third Transaction.Only Rs.1, 499/- has been done for 1st two transactions. I spoke to Shweta Dua regarding this matter but was told that the Third Transaction was not made by same account. I assure you all the transactions were done by same ICICI Account as mentioned above. Shweta Dua said that she will look into it & ask Financial Department about it. But there were no feedback from her. So I am sending an email with all details.Kindly look into this matter & looking forward to your positive reply. I have spoken with Mr, Ketan Tandon & a message was send to him with Booking No. & other details.Still he has not reverted to my sms neither email. & Now he is not receiving any of my calls. Make My Trip called me numerous times for Payment prior to the trip which was made on time. & now after 8 months, no actions have been taken by you despite several request. IF ANY APPROPRIATE ACTION IS NOT TAKEN IN NEXT 7 DAYS.I WILL TAKE THIS CASE TO CONSUMER COURT. Regards, Hrushikesh Sawant ________________________________________________________________________________...⇄ CURRENT STATUS:- I started following up after One month after the Trip. I was contacting the persons ( Shweta Dua & Ketan Tandon ) who sold me the package & I was in co-ordination with. It was really tough to reach these people as they did not receive my calls. When they did, they said they will look into the matter & make the remaining payment. But NO CALLS CAME FROM THEM. This really consumed the time. Then I emailed them on their email address about it.But NO REPLY. Then I made complaint on their website, I got complaint number & an automated reply that Make My Trip executive will call within 48 hours. But NO CALLS Despite Emails, Registered Complaints, Telephonic Conversation with Make My Trip Executives, they have failed to respond to committed time. Recently I made two calls on Hot Line Number[protected] - 1st Call was made on[protected], I spoke to Vibha of Make My Trip & I explained her about situation & she told she would respond within 24 Hrs.But She didn't. - 2nd Call was made on[protected] I was disconnected twice while transferring, I spoke to Male Executive, he told me that remaining payment will not made.He gave reasons which seem invalid as all of the transactions were done as guided by MAKE MY TRIP. He said that I should not to take any action against them ( Consumer Court action )& he will comeback within 48 hours.Its been 4 days, I have not received any call. Make My Trip is making false offer promise while booking & payment. Once the 100% payment is done by the customer, they do not respond & neither resolve the problem. They do not response to their complaints neither give satisfactory feedback to costumers. They deliberately delay the matter. I would like register a COMPLAINT against MAKE MY TRIP for MISLEADING THE CUSTOMERS.

I booked my ticket for travelling from bangalore to chandigarh on 15 Jan, 2015 and for travelling chandigarh to bangalore on 28 Jan, 2015. My booking id is NF[protected]. Due to some reason flight was non operational from delhi to chandigarh. As per makemytrip instructions I cancelled the ticket on 30 jan, 2015 and I was told that I will get my refund within 7 days. I kept waiting for 7 days and after 7 days when I called them they told me sir they have refunded the money but bank will take 4 days to proceed and money will come to your account after 4 days. When I didn't get the money after that 4 days, I again called makemytrip customer care and asked about my refund status they told me sir sorry about the delay. We have created a reference id and complaint is with the refund department and you will get your refund within next 12 days surely. After 12 days also I have not got my refund and I am harassed. I have called makemytrip customer care 4 times a day from around last one month and everytime they give me different excuse. They have created 4 reference ids for my complaint and till now not a single reference id is resolved. I mail them also regarding my refund but got no response. I think the person who is calling them is fool and they enjoy making people fool. I broke my mobile also while calling them. I dont know why I book my ticket from makemytrip. Please dont book ticket from makemytrip as customer service is worst.

MakeMyTrip.com - Non refund after flight cancellation I Anuradha Saupin had booked a Jet Airways flight 9W 2658 through your agency from Chandigarh to Dehi on the 16th of February 2015, which was cancelled by them. MakeMyTrip Booking ID is - NF[protected] Your website DOES NOT have an operational button which customers can access to register their complaint nor do the telephone nos.on your website provide customer service. This must be my 3rd complaint filed..no response yet. Do hope your organisation MakeMyTrip is not planning on pocketing the money legally due to me. This must be the 3rd or 4th complaint lodged by me

I Anuradha Saupin had booked a Jet Airways flight 9W 2658 through your agency from Chandigarh to Dehi on the 16th of February 2015, which was cancelled by them. MakeMyTrip Booking ID is - NF[protected] Your website DOES NOT have an operational button which customers can access to register their complaint nor do the telephone nos.on your website provide customer service. This must be my 3rd complaint filed..no response yet. Do hope your organisation MakeMyTrip is not planning on pocketing the money legally due to me.

Its been a month now that I booked a ticket from Nagpur to Pune on 7th Feb 2015 and my ticket was not booked but the amount was deducted. The Refund Tracker is as it is for nearly 15 days now. You people mention that it will be processed in 1 working day. My You people mention that it will be processed in 1 working day. My MakeMyTrip BookingID: NF[protected] Please take a note of this otherwise I will have to go to the Consumer court.

Sir, I name is Anshul Gupta & I made Hotel booking on 15.01.2015 through Makemytrip.com. The booking ID generated was IN1501B7S076861. On that very date itself, I requested to cancel my booking and also got the verbal confirmation that my booking got cancelled. On that date MMT executive told me that refund will be made within next 4-5 working days. I am pursuing from that very date and till date I have recd. nothing from MMT except the assurance that we are still working on that and your refund will made in some time. On phone also they always made a commitment that refund will be credited within next 24 hrs but till date that moment has yet not came. Its being really very very disgusting that these companies are harassing customers like this. If required I can share whole chain of mails that I had sent to makemytrip till date. For your reference I am sharing a screenshot of my mail to them. My email ID is anshul.[protected]@yahoo.com Kindly take some remedial action against such acts.