MakeMyTrip India Complaints & Reviews

I booked my ticket for travelling from bangalore to chandigarh on 15 Jan, 2015 and for travelling chandigarh to bangalore on 28 Jan, 2015. My booking id is NF[protected]. Due to some reason flight was non operational from delhi to chandigarh. As per makemytrip instructions I cancelled the ticket on 30 jan, 2015 and I was told that I will get my refund within 7 days. I kept waiting for 7 days and after 7 days when I called them they told me sir they have refunded the money but bank will take 4 days to proceed and money will come to your account after 4 days. When I didn't get the money after that 4 days, I again called makemytrip customer care and asked about my refund status they told me sir sorry about the delay. We have created a reference id and complaint is with the refund department and you will get your refund within next 12 days surely. After 12 days also I have not got my refund and I am harassed. I have called makemytrip customer care 4 times a day from around last one month and everytime they give me different excuse. They have created 4 reference ids for my complaint and till now not a single reference id is resolved. I mail them also regarding my refund but got no response. I think the person who is calling them is fool and they enjoy making people fool. I broke my mobile also while calling them. I dont know why I book my ticket from makemytrip. Please dont book ticket from makemytrip as customer service is worst.

MakeMyTrip.com - Non refund after flight cancellation I Anuradha Saupin had booked a Jet Airways flight 9W 2658 through your agency from Chandigarh to Dehi on the 16th of February 2015, which was cancelled by them. MakeMyTrip Booking ID is - NF[protected] Your website DOES NOT have an operational button which customers can access to register their complaint nor do the telephone nos.on your website provide customer service. This must be my 3rd complaint filed..no response yet. Do hope your organisation MakeMyTrip is not planning on pocketing the money legally due to me. This must be the 3rd or 4th complaint lodged by me

I Anuradha Saupin had booked a Jet Airways flight 9W 2658 through your agency from Chandigarh to Dehi on the 16th of February 2015, which was cancelled by them. MakeMyTrip Booking ID is - NF[protected] Your website DOES NOT have an operational button which customers can access to register their complaint nor do the telephone nos.on your website provide customer service. This must be my 3rd complaint filed..no response yet. Do hope your organisation MakeMyTrip is not planning on pocketing the money legally due to me.

Its been a month now that I booked a ticket from Nagpur to Pune on 7th Feb 2015 and my ticket was not booked but the amount was deducted. The Refund Tracker is as it is for nearly 15 days now. You people mention that it will be processed in 1 working day. My You people mention that it will be processed in 1 working day. My MakeMyTrip BookingID: NF[protected] Please take a note of this otherwise I will have to go to the Consumer court.

Sir, I name is Anshul Gupta & I made Hotel booking on 15.01.2015 through Makemytrip.com. The booking ID generated was IN1501B7S076861. On that very date itself, I requested to cancel my booking and also got the verbal confirmation that my booking got cancelled. On that date MMT executive told me that refund will be made within next 4-5 working days. I am pursuing from that very date and till date I have recd. nothing from MMT except the assurance that we are still working on that and your refund will made in some time. On phone also they always made a commitment that refund will be credited within next 24 hrs but till date that moment has yet not came. Its being really very very disgusting that these companies are harassing customers like this. If required I can share whole chain of mails that I had sent to makemytrip till date. For your reference I am sharing a screenshot of my mail to them. My email ID is anshul.[protected]@yahoo.com Kindly take some remedial action against such acts.

Dear Sir, I have been cheated and harassed by Make my trip. The detail of the complaint is as follows DATED: 09/12/2014 I had booked a ticket for a round trip from Delhi to Bangalore under the booking ID: NF[protected] dated for 19th Dec 2014. I received an update that the Spice Jet flight from Delhi to Bangalore I received an update from Make My Trip on 9th December 2014 that my flight is cancelled as it is non-operational. I called up the customer care of Make My Trip and asked what the options I have are. They checked with the airline and told me that they can shift me to the flight operating in the evening but I declined as I would not be able to attend my meetings scheduled for 19th December. I asked them to cancel my tickets for the onward journey (Delhi-Bangalore). They did the same and I got the confirmation that my money will be credited back into my account in 7 working days. I then booked another ticket and travelled as required. I have been calling make my trip customer ever since and they have been promising me false dates and call backs. Every time I get in touch with the customer service they have been saying that they have not received the refund back from Spice Jet and they are following up. Today it has been 70 days and still no refund has been processed. Now they are asking me to get in touch with Spice Jet to check the refund status which I don’t think is my part of job as I have paid my money to Make My Trip and not to Spice Jet. I have been waiting and they have been rude over the phone, disconnecting my calls and asking me to do whatever I can but they won’t be able to help me. I am shocked and deeply upset because of this issue as they are not taking any responsibility even after taking their fees. YOUR FAITHFULLY: Rahul Kumar Rao

I had booked to and fro ticket from Delhi - Raipur - Delhi. Without telling me suddenly Make my trip cancelled my return journey from Raipur to Delhi. I had to travel on 24th and 23rd evening when i was about to take printout of the ticket, i came to know that they cancelled my ticket. I booked ticket for 7000/- on 23rd Dec. From then Make my trip is making me fool and not refunding the money for the ticket they cancelled not the extra amount i piad for mynew ticket.

I have had the worst experience with MakeMyTrip. Their system failed on me when I was trying to book tickets but they went ahead to deduct money from me. It has been 5 weeks but they are not refunding the money despite me calling and writing in so many times. I highly encourage everyone to stop using their portal not only for booking travel packages, but also for any kinds of domestic or international flights.They are robbers and espouse dishonesty in every sense of the word. Be warned! This was the last letter I wrote to them (with clear booking IDs and call IDs mentioned): ================= Dear Make My Trip, It has been a most exasperating ordeal that I have been put to go through with Make My Trip. A simple booking over your platform has evolved into a complete nightmare with over 20 emails being sent, over 5 hours wasted in calls speaking with Make My Trip’s staff who played on my trust and never delivered their promises, and the mental trauma and frustration I have been subjected to while following up incessantly on this matter for the past 5 weeks. The repercussions of Make My Trip’s ineptitude extend beyond Make My Trip and it has reduced my trust in online vendors in general. On 12 January, I attempted to make a booking for a flight from Sharjah (SHJ) to Muscat (MCT) for 10 Mar 15, 08:20, G9 114 using my Singapore Citibank Credit Card. Due to an error in your system, my credit card was deducted not once, but twice, for this failed booking. As a result INR 19, 336 [SGD430.73] was deducted twice from my credit card, ie. INR 19, 336 x 2 = INR 38, 672/- [SGD861.46] Immediately when this happened, I sent an email in to Make My Trip ([protected]@makemytrip.com and [protected]@MakeMyTrip.Com) informing your company of this erroneous deduction and reported the two failed bookings (booking IDs: NN[protected] & NN[protected] On 17 January, Make My Trip refunded INR 18, 807 x 2 = INR 37, 614/- [SGD786.02] in my account. It’s puzzling and questionable why (a) A partial refund was made instead of a full refund (b) It took Make My Trip a whole 5 days to make a refund (even then a wrong refund) As a result of Make My Trip’s incompetence in handling refunds, I had to call in again requesting for the remaining amount of INR 529 x 2 = INR 1, 058/- to be refunded. On 29 January, INR 529/- [SGD11.22] was refunded to my account. Once again, it reflects on the ineptitude of Make My Trip’s staff for refunding only half of the full amount of INR 1058. Following this, I called again innumerable times, each time speaking to different Make My Trip travel specialist, each time being put on hold for a minimum of 15 minutes before finally getting connected to a speaking human being, and each time listening to false promises about having the remaining INR 529/- refunded. This entire ordeal for no fault of mine. Here is a snapshot of my Citibank credit card statement: 12/01/2015 Make My Trip NEW DELHI IN INR 19, 336.00 SGD 430.73 12/01/2015 Make My Trip NEW DELHI IN INR 19, 336.00 SGD 430.73 17/01/2015 Make My Trip NEW DELHI IN INR 18, 807.00 (SGD 393.01) 17/01/2015 Make My Trip NEW DELHI IN INR 18, 807.00 (SGD 393.01) 29/01/2015 Make My Trip NEW DELHI IN INR 529.00 (SGD 11.22) A few observable points: 1. Clearly, a pending refund amount of INR 529 remains (from booking ID NN[protected] 2. As a result of the inordinate delay in refund, there has been a considerable loss at my end due to currency fluctuations. Upon analysis of the statement, even though an amount of INR 19, 336 (INR 18, 807 + INR 529) has been refunded, the total refunded SGD amount is coming to SGD 404.23, whereas an amount of SGD 430.73 was initially deducted. Because of Make My Trip’s blip in the system, I have been wrongly debited of SGD 26.50 (approximately INR 1, 270) This process has been an extremely taxing and frustrating, to say the least. I have written in umpteen times to Make My Trip and called so many times and spoken to your various travel specialists (Ms. Vadana Negi, Mr. Prashant (ext no 8203), Ms Karishma (ext no 2450), Mr, Nitish (ext no 8216), Mr Abhay to name a few) who have all but delivered empty promises. The last call I had was with Mr. Abhay on 23 February (Call reference ID:[protected] who promised that the refund will come within 48 working hours, which clearly doesn’t seem to be happening. This is not merely an issue of money, but of me wasting so many useful hours over a simple matter that was caused by a glitch in your system, and more importantly, of the dismal and severely disappointing customer service Make My Trip has rendered so far. I fail to understand why have I been made to suffer for no mistake of mine, why I have to follow up with calls and emails when I am promised a resolution in a set time frame, and why all my requests have fallen on deaf ears. I’ve never seen an inefficient and flawed an online travel company as Make My Trip and I assure you that this is my last time ever using Make My Trip. Regards, An utterly disappointed customer =================

Hi, I tried booking ticket (Booking ID :IN1501B7S301410) the amount of Rs 30520 deducted from my debit card on 11/02/2015 but still not it has not been refunded back.. So many complaints.. so many calls.. customer care is absolutely pathetic where i will not be able to connect to any representative even if i wait for 30 minutes.. absolutely... worst service...

Dear Makemytrip,

There is no other way to express my displeasure at the service (pathetic without any credibility) which I have recieved. Inspite of my repeated follow-ups, I have not got a proper update on exactly when I will get my refund for a flight that was cancelled by Spicejet, the esteem flight operator with best refund policy in the world, so much that they don't like giving my money back. It would have been better, if I would have given my money in charity.

Since I did my booking on your website and you conveniently charged me Rs.200 as 'convenience fee'. You are solely responsible as a service provider to ensure that your customer doesn't have any problem and gets the refund without following up 8-10 times and getting baseless reassurances minus commitment. Atleast say true to the statement of refund within 7days on your website only.

The cancellation was done on 28.01.2015 and we are standing on 24.02.2015. Please do the maths of counting the number of days. With a continuous digital expansion happening in India, where other online portals are refunding the money within 24 hours, I would be sweet if I term your service as slow, lazy and pathetic.

I don't know how but I need to know by tomorrow that I'm getting my money back within 3 days, which is more than the usual time.

Needless to say I am very very very very very very disappointed with the way you guys have handled the current situation and your tagline of 'MEMORIES UNLIMITED' stands so true right now. I will be carrying very bad memories of 'Makemytrip' henceforth and will be passing on the word to my fellows.

As a service provider it is your responsibility to share accurate information with me. I'm not okay with hearing the same thing over and over again of 4 days, 4 more days sir, final 4 days from your customer support executives, whenever I call them to check about my refund stattus. And 28 days is not enough time for you guys to cross-check and verify? Like seriously. This is not acceptable at all. We are not living in 14th century, where we need to send telegrams to an alien place/country. Who in the world takes 28 days to verify. I don't think you guys are taking this issue seriously.

And why this issue is not being escalated at a greater/serious level, so that customers like me don't have to follow-up with you for our money that's struck now?

Please ensure when/if you reply. The response should encapsulate - WHEN AM I GETTING THE MONEY WITH EXACT DATE AND TIME AND IT SHOULD BE WITHIN THIS WEEK.

Attached are the details of the ticket and refund status (unvaried since cancellation).

Gurjyot

DEAR SIR, PLEASE REFER OUR ID IN1410B4S012778. FROM 22/11/2014 YOU ARE MAKING ME FOOL BY SENDING USELESS E-MAILS THAT YOU HAD REFUNDED RS. 6000/- IN MY HDFC ACCOUNT VIDE RRN/UTR no.[protected], BUT IT HAS NOT CREDITED IN MY ACCOUNT TILL DATE. BESIDE SENDING MY ACCOUNT STATEMENT TO YOU MANY TIME FROM DATE 5/9/2014 TO 26/12/2014. NOW LAST TIME I AM SENDING YOU STATEMENTS FROM DATE 5/9/2014 TO 26/12/2014. IF BY 30/12/2014 THE FUNDS ARE NOT TRANSFER IN MY ACCOUNT THEN I WILL MOVE TO CONSUMER COURT BY TAKING ALL CORRESPONDENCE FOR HARASSING ME MENTALLY AND MAKING FOOL OF MINE AND ALL CHARGES WILL BE BEAR BY YOUR GOODSELF. THANKING YOU REGARDS HARPREET SINGH

I booked my airline tickets from make my trip and due to change in timing from airline side i cancelled that tickets on 5 feb. After notifying this this to make my trip they said that full money i.e rs 8966 will be refunded back within 6 days.I waited for 6 working days but money was not refunded.After again calling they said money will be refunded back till18 feb. Meanwhile I called their customer care many times to enquire about the money.Online on their system its showing that money will be refunded till 18 feb.Today its 20 feb and money has not been refunded.Just now I have called their in customer care and they are saying it will be refunded till 10 march.Their customer care keeps you on hold for long time.Their system shows wrong status and I have mailed them also regarding the issue but everything in vain.I need to pay back this amount to bank as i used my credit card.Why should i pay this money from my account when its delay from their side.Executives are fake and giving me wrong status.I need my money back within 1 day. Please look into the issue as soon as possible.

My friend and I booked a flight to is resolved at the earliest both with Make my Trip and SpiceJet and that you are able to refund our full amount of Rs. 27, 406. Our booking ID is NF[protected]. SpiceJet has mentioned to me that they had already sent a refund of Rs. 8272 on February 2, 2015 to Make My Trip for a single-way journey. They also mentioned said that they have not mentioned any amount of Rs. 7192 (which is the amount that reflects on the Make my Trip "Manage our Booking" website section.) and today, Make my Trip tweeted me saying they refunded "Rs 1080" Why is Make My Trip sending us this amount? What is the logic behind this? We need a full and total refund of INR 27, 406 which has already been sent to Make my Trip from SpiceJet. I am not only extremely disappointed with Make My Trip's poor service and accountability, I am furious that their team has done little or nothing to ensure that this situation is resolved. SpiceJet's customer care official Gaurav, who I talked to has mentioned that the complete amount should reflect in Make my Trip's account in the next 48 hours. It has already been 48 hours. I would suggest that Make my Trip take responsibility to ensure that this amount is credited to our account failing which we will take this up seriously and take action against Make my Trip. I have attached the original Make my Trip ticket booking along with this email. The booking was made by my friend Daniel McCombe.

I've booked Air ticket for Mumbai- Delhi - Kabul route through Makemytrip.com on 19th january 2015 & paid INR 21, 097 (Booking ID NN[protected]. The payment was made through Bank Of India (Payment reference No.[protected]. However, I've never received any e-tickets from them. On further enquiry, it is informed by Makemytrip team that they could able to book only Mumbai - Delhi route through GoAIR & had not received PNR from Safi Airways for Delhi-Kabul Route. On rigorous pursuasion, makemytrip team agreed to refund me full amount of INR 21, 097/-. On 6th February 2015, I've received an amount of INR 5, 016/- only. Thereafter, I've raised complaint to them through their website complaint mechanism & followed up the matter several times. But, there was no result. Then, I've also escalated the matter to their Management for refund of balance amount of INR 16, 081/-. So far till date, I've not receive the balance refund amount of INR 16, 081/-.

I have cancelled my Ticket for the Trip ID: UN[protected] in MakeMyTrip.com travel site.I got the confirmation from MakeMyTrip customer care agent that I will be getting refund of 526$. I have cancelled my ticket on feb 2nd 2105. They told 10 business days. After 15 business days i did not get my refund back. After that when ever i am calling, customer care team tells me within 24 hours everyday. When i called Tuesday, they told me they did not get refund from airline company and wait for 24 hours. When i called again Wednesday same reply and wait for 24 hours. Again called on Thursday, they told me that Makemy Trip received refund from Airlines account team is working on the refund i will get it in 24 hours. Till Saturday, i did not received hr refund. So i called again and they told that they did not receive the refund from airline company and wait for 24 hours. They do not have the consistency on their reply as well. Please help to get my refund back from MakeMyTrip. They are fooling me.

Hi, I booked the flight in spicejet through makemytrip. My flight got cancelled suddenly without any information and i have not got my money back. can you please help to get my money back. MakeMyTrip Booking ID - NF[protected] Spicejet PNR number: J4YLQF Regards, Krishnam Raju [protected]

booking id IN1501B7S054226 I had booked hotel through make my trip holiday service for RS 8600/- using my net banking account of Bank of India on 8 th jan 2015 and i got massage transaction success but bank has double debit for RS 8600/- my account for single transaction from this i was followed to bank as well as make my trip (MMT) many times but both are not responding to me. MMT says they dont receive double payment and bank says amount credited to MMT.

I was booked through makemytrip.com to travel on SG 6231 - Delhi ( DEL ) to Hyderabad ( HYD ) for take off at 20:25 hr on Friday, 20th Feb. I received an SMS some days ago from DZ - Alerts (attached to this complaint) stating the flight had been rescheduled due to operational reasons and asking me to log on for other options or full refund. I am shocked to learn that the refund amount is merely INR 612 out of the total fare paid of INR 4799. The ticket mailed to me by MakeMyTrip clearly stated "refundable" on their website at the time of making the booking and also mentions the cancellation fee as INR 1500 + 400 ( minus 150 if cancelled online) amounting to a total of INR 1750 only as deduction. However, I cancelled only because I had been made to understand that I would be receiving a full refund as mentioned in the SMS sent to me by DZ-Alerts (apparently from SpiceJet). Indeed, SpiceJet may have marked this flight as non-refundable, but MakymyTrip had clearly marked it as refundable, and SpiceJet had, in addition, sent a misleading SMS. It is not just negligence, but evidence of deliberate malpractices. Kindly ensure that Ir eceive a full refund on the fare as mentioned by SpiceJet in their SMS as the fare was mentioned by Makemy Trip to be a refundable fare.

I booked my airline tickets from make my trip and due to change in timing from airline side i cancelled that tickets on 5 feb. After notifying this this to make my trip they said that full money i.e rs 8966 will be refunded back within 6 days.I waited for 6 working days but money was not refunded.After again calling they said money will be refunded back till18 feb. Meanwhile I called their customer care many times to enquire about the money.Online on their system its showing that money will be refunded till 18 feb.Today its 20 feb and money has not been refunded.Just now I have called their in customer care and they are saying it will be refunded till 10 march.Their customer care keeps you on hold for long time.Their system shows wrong status and I have mailed them also regarding the issue but everything in vain.I need to pay back this amount to bank as i used my credit card.Why should i pay this money from my account when its delay from their side.Executives are fake and giving me wrong status.I need my money back within 1 day. Please look into the issue as soon as possible.

Dear Sir/Madam, I'm Srinivas Prekke frequently visit Mumbai for my daughter's health check up. I have to visit Mumbai on 12th Feb 2015 and I booked air tickets through Makemytrip.com (flight: jet air)on 5th Feb. I made a mistake for return journey booking, instead of 14th Feb 2015 i booked on 14th Mar 2015. I only got to know this when i been to airport on 14th Feb at 5.30 pm. Since my family was with me and we completely tired, i purchased another air ticket to reach Hyderabad as we have to feed the baby for every 3hrs. The E-Ticket (Booking id: NF[protected] which Makemytrip provided (attached) reflects refundable fare and i keep approaching for the refund to call centre. Today they say its not refundable if i cancel the ticket I will get only Rs. 600 only. I registered complaint (complaint ref no: IN1501R[protected] and keep chasing those people with no success from last 5 days. I tried cancelling through website but again they directing me to call centre. The call centre executives not bothered to respond to my complaint and they are simply disconnecting my call. Immediately after disconnect I will get an sms "due to some technical issue call disconnected and request to call again if the issue is not resolved" (attached screenshot). Please do the needful to get my refund. Best regards, Srinivas [protected]