MakeMyTrip India Complaints & Reviews

On 30/03/2015 I booked two return flight ticket from Delhi to Mumbai.My booking ID is NF[protected].The base fare was Rs12928/- alongwith conveinance fee of Rs 700/-. The cancellation charges as per printed on ticket was Rs3000/-+ 650/- Makemytrip charges( 800 -150 online cancellation concessation). For two tcts the cancellation chrges isRs7300/- and Refund amount is Rs5628/-- but MakeMyTrip refund only Rs4728/- without giving any reason

i booked a ticket from Bangkok to Amritsar, the ticket costed 16130 Rs which calculated with the exchange rate of that particular date comes to 8710 Thai Bahts.I was charged 10100 something for the the ticket by my bank.I contacted the bank and was told to contact makemytrip about the amount.I was in correspondance with them for almost 6 months and they kept saying that i have to contact my bank.The bank says what Vendors charge they have to pay. So no one came up with the answer that why was i charged extra. I have all the emails from many different people from Makemytrip and no one gave me a clear answer. They are thieves just shut them down and put them in Jail forever. No bail.

Dear Sir/Madam, I Canceled My Ticket Booked Under Booking Id - NF[protected] and refund amount Rs427/- was expected to be return by 24 March 2015 but I haven't received refund amount.Then I sent mail to them and got a respond mail from makemytrip that Dear Mr. Tripathi, Thank you for contacting MakeMyTrip Customer Support with regard to a delay in processing your refund for Booking ID NF[protected]. We understand there has been a delay and we have forwarded your query to the accounts department to expedite the refund due to you. Please provide us time till 16/4/2015 (17:00 hours) to resolve the same. We will continue to follow up on the request to get your refund processed in due course. For any further assistance we are available round the clock on our toll free number[protected]MTNL/BSNL)/[protected]All Major Mobile Operators)/[protected]Any Landline). You may also write to us through "Reply E-mail" or writing to [protected]@makemytrip.com or visit us at www.MakeMyTrip.com. We value your business with us and look forward in assisting you with all your travel plans. Yours Sincerely, Gazala Mev MakeMyTrip (India) Pvt. Ltd. Tower A, SP Infocity 243, Udyog Vihar, Phase 1 Gurgaon, Haryana - 122016, India All Major Mobile Operators:[protected] Tel:[protected],[protected] E-Fax number is 0124 – 4781801 E-mail:[protected]@MakeMyTrip.Com A Reference ID[protected] has been assigned for your query. But till no refund I received and no mail or response. So Please help me ot from your side. Gaurav Tripathi

Dear Sir/Madam, I tried booking a ticket from Chennai to Kuwait on 03.02.2015, but couldn't successfully book the same though the amount of Rs.11843/- debited with MMT Ref: NN[protected]P01. Since i am in real need for the ticket i tried immediately another transaction for the same destination, this time it was a successful transaction with MMT Ref: NN[protected]. Then I lodged a complaint to MakeMyTrip, at the same time I have lodged a chargeback complaint with the My Bank. After 2 weeks of chargeback registered I received the disputed amount of Rs. 11843/- from VISA. But within a week time Bank has debited the same amount from my Credit card stating that it was a charge back from the Vendor and advised me take up with the vendor (MakeMyTrip) which is having the money already. On April 10th 2015 I called your customer care on [protected] and spoke with Smt. Bhanu who acknowledged our dispute and confirmed having the excess amount of Rs.11843/- and also promised to give the credit in 72 hours. I waited 7 days but credit not received and called on the same number to escalate the matter but no person is connecting the call to the concerned person and almost made me to wait in call for more than a hour. In the process of calling and complaining I found recklessness of the people who arte attending the calls and cutting the calls without telling anything and so on.. It’s very shame to have the disputed amount with you for more than 2 months and wasting our time for contacting you and mailing you. Please find the relevant attachments from the MakeMyTrip regarding above transactions. Under this circumstances’ I demand my money to be refunded immediately without any further delay. Even after this if face further delay I may be forced to take legal action against your institution. Thanks and Regards G Veerendranath Reddy Veerendra.[protected]@gmail.com [protected]/ [protected]

I was booked tickets via Makemytrip on Oct 7th 2014 to fly from Goa to Mumbai on Jan 15th 2015 from Spicejet but due to some problems with the airlines the tickets got cancelled and i got a call from the same airlines that the refund will be process within 14days. Everything was going smooth. After waiting for almost 1 months i called Spijest and confirmed that the refund was proceed from there end and they transfer the money to Makemytrip accouint, after their confirmation I called to Makemytrip for inquiry the refund process they asked me to wait for 7days to get the refund in my account, but the refund was not done after that i called them several times almost 3months for the refund but the useless, careless, thick skinned employers kept saying, we” are sorry for the inconvenience we are working on it please wait for another 7days we will defiantly refund your amount also we passed this matter to higher authorities. It’s almost 4months over and I have not yet received my refund till date. I seriously think those get salary by cheating the customers like this. Govt should take serious action against these companies and I am going to spread the word of this stupid company to all the people i know in this world who will never ever book tickets from this cheating company anymore. Name: Sukanya Bayan Booking no: NF[protected] Booking Date : 7th Oct 2014.

I had booked flight tickets with the booking id NF[protected] and IN1504B0SO71431. I Had Made a payment of 21780₹ and 37851₹ respectively . I got tickets for booking id IN1504B0S071431, But I didn't receive tickets for NF[protected], After doing the payment a lady called and told tickets got sold out and hence i would get the entire 37851₹ in 2 working days. It's more than 8 days I have not got the amount and the call centre guys Don't provide any details and disconnect the call. i cancelled the other tickets too. Worst service by makemytrip. I have called more thAn 100 times but haven't received any response .,

Make my Trip team, i have called your customer care 8 times untill now and wasted many hours just in requesting them to reissue my new E-Ticket(with modified travel date). Your team just gave me time (6 Hrs, 3 Hrs...) and just want to some how get away from customer. I urgently need my new E-Ticket to get my management approval but its pathetic from Make my trip that you have taken all PAYMENTS but you are not issuing the new E-ticket. This is the worst customer service i have ever seen in Indian Industry. This is my last time to book any flight from your company and i will also spread this message to my office colleagues/ friends to not book any ticket from Make my trip. I again request Make my trip team & Management to take this issue seriously and issue my new ticket urgently. My make my trip booking id is NN[protected] Complaint reference no is :[protected] Regards Surendra

Hello, I am really very disappointed with MakeMyTrip.com. After my cancellation of my ticket(Booking ID: NF[protected] just because of the Delay of Flight. As per the rules, I must get the full refund of Rs. 16, 170/--. But, I have got only Rs. 15438. So, I have still not got the difference in amount of Rs. 732/--. For this concern, I have so many tickets/complaints (Complaint No.:[protected] raised on 8-JAN-2015 unresolved, Complaint No.[protected] raied on 14-APRIL-2015 unresolved yet) but there is no response yet even after a long period of FOUR MONTHS. When I tried to call at the customer care center on 14-APRIL-2015, the guys whoever has picked up the call has ABRUPTLY disconnected my call which is really UNACCEPTABLE. So, now I would like to claim my money as well as the TIME that has been wasted by MakeMyTrip.com. So, I would like to request you to kindly look into this matter.

This is regarding my booking for ticket from Delhi to Dubai, 12th April 2015. I booked Ticket for travelling to Dubai and made payment from my ICICI Bank Account. Payment got deducted from my bank account but I didn't get the ticket, instead I got a mail that booking attempt was unsuccessful. After that I called customer care and I had talk with Sonu Thapa, she said You will get the ticket within 6 hours, when I asked in case I didn't get the ticket what should I do? She assured me bu saying again that Madam don't worry we will issue you the ticket. After 4-5 hours I got a call from Make my Trip that they can not issue me the ticket due to some technical problem and they will process my refund. I asked how much time, female who called me replied will take 2-3 days. When I insisted to talk to some senior she said no one around as it is Sunday and you will get refund by tomorrow, i.e. on Monday. Then again I called customer care number and asked to adjust the amount with some other available ticket and I will pay whatever balance amount would be there. Mr Amit Kumar (CCE) replied it can't be done, we just can initiate the refund. On Monday & Tuesday, I didn't get any refund neither any call from them. On Wednesday (15th April 2015), I again called customer care to ask my refund status, the person replied me there is some technical problem at our end, so you will get your refund with in 24 hours. Again today (16th April 2015) I didn get any refund and I called Customer Care number, and had talk with Ms Neha Jaswal (CCE), instead of replying me she disconnected my call after hearing my question. Then again I called, another female CCE attended my call, she said you have to wait for 5 working days for your refund. When I asked her transfer my call to some senior person, she said no one available. Again and again she replied that you have to wait for 5 working days. Today is 5th day that my hard earned money is deducted from my account and blocked with Make my Trip, they didn't issue me the ticket, my travel plan got delayed, I lost one of my meeting in Dubai and instead of helping, their CCE are not listening and disconnecting call in between, not transferring call to senior, not refunding my amount. What is the solution for all this? Who will bear the loss? Is there anyone who can attend my complaint?

I had made a booking from UFA (RUSSIA) - DELHI from flydubai4 airline on14thApr money was deducted from my HDFC Netbanking transaction ID NN[protected]P01 my saving account no:[protected]proof attached).I had tried to contact on there toll free number many times but no satisfactory reply . PASSENGER NAME LILIIA KAIUMOVA.I Request to refund this money at the earliest as I want to make this booking again. Regards, Simranjit singh chopra

I had booked a a ticket in makemytrip.com from chennai to bangalore and banaglore to chennai. In the eticket and also the site, it is mentioned as a refundable fare but when i wanted to cancel the ticket, Indigo flights are not refundable is what thge customer service person had told. Why is it mentioned refundable for Inigo domestic flight when it is not. I had wasted my ticket fare due to this issue. I would like to press charges against make my trip for providing a service which is false.

i just now made ticket booking for dubai 2 adult and 2 kid by air india, the payment is deducted from account and then there was a transaction failure. now i dont ticket or refrence numbers and also the money is deducted from account please provide ticket as per booking or refund the entire amount. attached is the bank statement reflecting the payment credit to makemytrip.com

I have paid and confirmed for hotel booking and because of lack of information provided by the agent i had to cancel, then the story started. I have not received my refund yet inspite of repeated reminders. I feel they are cheaters and do not have professional ethics which i have noticed while talking to couple of agents there. i will not recommend this as it is sick and worstest service.!!!

1. Hotels provided didn't not have basic amenities like light, door lock and or even safe deposit locker in the cupboard in Phuket. 2.For a phi phi island tour, i was very clear that i was interested in snorkelling and other activities. However, i was booked on a tour wherein no such activities were allowed and you would be taken on a big boat . On reaching Phuket the travel agent assigned told me that i would not be allowed to get down on island and tale part in snorkelling etc. If i wish to do so, i should be paying some 2000 bhat etc as i would be required to take a speed boat on sharing basis to get down at tyhe maya bay and also do snorkelling on the way. That are the hassels i had to face. 3. I was very clear about vegetarian meal options and hence was clear when i made my booking that they should suggest me hotels were vegetarian buffet was available. They booked me in hotels that they provided only "bread" as vegetarian. But make my trip has charged me for buffet meal price. Is bread a buffet meal ?? 4. In Phuket we had transferred to another hotel and makemy trip as courtesy decided to refund that amount paid by us directly. I wrote repeated emails and made calls. However, on 17th March 2015, i receive an email saying that the refund is processed and shall be credited in my account in 6-7 working days. As on today, 13th April 2015, i still havent received the credit. And when i wrote back they said, they are not even ashamed to tell me that it would take 2-3 more working days as the RRN was generated today or the previous working day Makemy trip are fooling people. I suggest for hotels booking it is better you go and book directly as Makemy trip will tell u that they are giving discount, but actually they are charging higher than the what the hotels offer Secondly, they are not bothered about the customer once you have made the payment for the holiday. thirdly, they will keep lying to you. Like how they told me on 17th March that they hace initiated refund . However, it was never done on that day.

I booked my honeymoon trip for 3, 20, 000 INR for Europe.Trip was about to embark on 14th April, 2015.On 9th April, 2015 Friday evening their travel consultant called and told me to pay full money otherwise my booking will be cancelled. I was planning the trip for like 20days with them travel agents of makemytrip and I finalized the this particular package on or around 25th of march, 2015(15 days before the commencement).Now on 10th April their travel agent called and informed me that my visa got rejected.I asked for refund and they started showing me the brochures and said that 0 refund if trip is cancelled before 15 days of travel

Hi,

Please call me on [protected]

This mail is in regards to the complaint for an agent Vikash who gave a false commitment. i was been told that i will be getting the Double bed room however when i reach Hotel i was been told by the hotel management that we have a booking of twin sharing room for you after which i acted upon and spoke to the hotel management stating it cannot be because i has booked the double bed room.
After which i called back Vikash who did my booking from the hotel itself however vikash did nothing for me and just made me fool over there that he will call me back however no call back was received by him.Hotel management also spoke to him and asked him who gave you the booking for double bed since we were closed on for booking of double bed after which vikash replied he spoke to someone in hotel only however hotel people said there is no one by the name which vikash was telling. Vikash was absolutely hiding him self from this episode as i kept on calling him on his direct extension which he provided me [protected] at the time of booking and the no one picked up the call. vikash spoke to me just once and asked me to check in the same room which was twin sharing he said he cant do anything as if now. i told him specifically while booking that i do not want the twin sharing bed room and he gave a false commitment that it will be a double bed room only. i called on the number numerous time from 2 pm till 5 pm however he kept on avoiding my calls also one of the peon picked said he is on lunch break, i requested that person please ask vikash to call back when he is back from lunch however i never recieved call back and i kept on waiting
I would like to receive a call back from one of your highest level so that i can share my feedback i really want the compensation of this hassle which i faced in jaipur
i received 1 call back on sunday from himanshu gave the reference number i would like to know that status of that call as well
ref id :[protected]

Hi, I made flight booking through MakeMyTrip Website. Booking Id:NF[protected]. (Port Blair --> Bagdogra, hop at Kolkata) Today, when i checked the spice jet website, there were no such flight timings as : 8:05 --> 10:25 (from Port Blair to Kolkata). The passengers travelling on this booking Id are 60 yrs and 80 yrs old females. And they are in trouble now. I called up your customer care service numbers, but they replied indifferently to my problem. The best option they gave was to cancel the entire the ticket and refund me the money. After this i will have to book new flight tickets with 3 times the original price. now my parents and stuck at the Port Blair airport. This is mistake/nuisance created by MakeMyTrip, due to which we are suffering. I request you to get me justice. MakemyTrip should pay/make arrangements for the trip (Port Blair --> Bagdogra) so that my parents can reach home safely. .

I made 2 bus booking and transaction has been done, then the customer supporter told due to some reason your bus booking has been canceled .its been since 3 days I did not get my money back yet . there is Megha Rajagopalan with email id Megha.[protected]@makemytrip.com did book my tickets with BOOKING ID: IN1504B0S035687, IN1504B0S041714. Regards NITISH

I have not received cash back for total 3 bookings done from 3 different mobiles, by different name by make my trip app on mobile.. I have filed a complaint since last 3 months..but i didn't get any reply, any refund from your side... The booking ids are as follows: 1) NF[protected] NF[protected]NF[protected]...Immediately check the refund status of these id's by today & complete the refund process by today.

My Spicejet flight from kolkata to kerala got cancelled due to non-operational reason in the month of December, 2014.I had booked this flight via makemytrip online portal. As per the discussion with makemytrip customer care, i raised a cancellation as well as refund request against this booking on 3rd January, 2015. Yet I have not received the whole refund amount, makemytrip have refunded only partial amount. As per the email communication from makemytrip I was supposed to get an amount of 21048 INR but makemytrip have refunded only an amount of 20020 INR. So the difference between the refunded amount and the actual amount to be refunded is 1028 INR. I have already talked to the makemytrip customer care as well as raised service request with makemytrip for which the reference ID is [[protected]] but yet there is no response from makemytrip. Requesting you to please look into this issue and help me in getting rest of the refund amount. MakeMyTrip Booking ID NF[protected] Reference Number is­ IN1412R6S277493 Makemytrip customer care - [protected]