MakeMyTrip India Complaints & Reviews

Dear MakeMyTrip customer Support, Please be advised we have been subjected to a LOT OF Harassment by your company having taken the customizable package MakeMyTrip Booking ID - NL[protected] Super Dubai with Trio Value Pack I was able to customize my tour according to the options given and suitable for my requirement Additional Components Details Activity Dubai by Night City Tour ATLANTIS - THE LOST CHAMBERS (EXCLUDING TRANSFERS) Ok to Board Supplement for Indian Clients. DOLPHIN & SEALS LIVE SHOW(VIP) (EXCLUDING TRANSFERS) I was given to understand I shall be provided with required vouchers for inclusions, hotel vouchers, visas and airline tickets 5 days before the trip date . Complete payment for this Trip was made 100% in Advance through bank transfers. I followed up regularly for the above but the MMT representatives were pesistent that I wait for some more time, although I had difficulty understanding that why would they not start working or even assign the booking to anyone in operations. At last it was assigned to mr Amit Chokroborty, from operations team but again he told me to keep waiting. I also opened several complaints asking MMt to start working on the trip atleast so that I do not get any surprises in the end (which are still open btw). MMt representatives are very eager to arrange a call back but don't bother to call back or answer any questions to satisfaction, rather just keep waiting or take leave or half days. Upon my persistence and with the help of Mr. Rohit Rana, rather than the one assigned to the package, Mr. Chokroboty and Mr Manmeet Banyal, I got the air tickets and hotel vouchers just 1 days before the trip i.e 24th April. But again, to my surprise, shock and Dismay I was told by Mr. Devashish just a few hours from my flight that the airport to hotel transfer and all the inclusions cannot be provided due to some backend issue and they will be cancelled. I was left stranded and very rudely spoken to by Mr. Devashish, whose failure despite 30 days of reassurance by MMT, spoiled my trip. I was told that MMt will refund the amount. When I reached the destination I had to arrange all by myself and on the 2nd day of my trip i.e 26th I got vouchers for only 2 of my inclusions. For other inclusions I had to pay out of my pocket and not spoil my trip because of your failure. Same was highlighted and complained by self in e-mail of 26th April 2015 to mr. Rohit Rawat & Mohd Ubed. We lost Dubai by Night City Tour, Ok to Board Supplement for Indian Clients(which the airline told was not required, so I demand refund) and the trio value pack which included Dhow cruise with Dinner, Desert safari with dinner, and City day tour. This wasted a lot of my time as I had to replan the activities over at Dubai. OUT OF HAND EXPENCES MADE BY US EVEN AFTER HAVING PAID IN ADVANCE: - Taxi From Airport To Hotel - 95 AED Dhow Cruise With Dinner - 270*2 = 540 AED Desert Safari with Dinner - 250*2 = 500 AED Taxi From Hotel To Airport - 95 AED TOTAL - 1230 AED Apart from the above I like compensation for OK To Board charges, Dubai by Night City Tour OVER AND ABOVE ABOVE MENTIONED BREAKDOWN OF EXPENSES PAID FOR BY US EVEN THOUGH SAME WERE ACCOUNTED FOR AND CHARGED TO US UPFRONT IN ADVANCE WE HEREBY LODGE A PROTEST AGAINST YOUR COMPANY FOR BREACH OF TRUST AND NOT ABIDING BY AND MEETING THE OFFER COMMITTED AND CHARGED FOR / NON PERFORMANCE OF COMMITMENT AS INDICATED AND CHARGED / FRAUDULENT ACT OF DECEIVING THE CUSTOMER BY CANCELLING CONFIRM BOOKINGS AND THEREBY STANDING FAMILY WITH KIDS ON A VACATION WITH LIMITED RESOURCES. WE HAVE REPEATEDLY RAISED OUR CONCERNS AND COMPLAINTS TO YOUR GOOD OFFICE THROUGH E-MAILS, PHONE CALLS AND TEXT MESSAGES WHILE WE WERE ON THIS TRIP AND HAVE ALSO BEEN FOLLOWING UP SAME THROUGH ALL SIMILAR MEANS AFTER RETURNING FROM THIS TRIP. WE HAVE BEEN CHEATED AND DEPRIVED OF PEACEFUL HOLIDAYS AND FEEL ENTIRE TIME AND MONEY WE SPEND ON THIS TRIP HAS BEEN A WASTE. AS WE WERE LEFT DISTRESSED AT EVERY STAGE AND HAD TO MAKE OUR OWN ARRANGEMENTS, MAKE REPEATED PHONE CALLS, SEND E-MAILS AND TEXT MESSAGES TO GET ARRANGEMENTS DONE / GET CONFIRMATION OF SAME ETC. WE HAD APPROACHED YOUR COMPANY SO AS TO HAVE A PLANNED TOUR SO AS TO HAVE A PEACE FULL HOLIDAY WITH ALL ARRANGEMENTS IN PLACE AS PER PLANNED TOUR SCHEDULE OFFERED AND AGREED WITH AND CONFIRMED BY YOUR COMPANY. HOWEVER WE WERE LEFT ABROAD WITH NO ARRANGEMENTS IN PLACE, ALL PREVIOUSLY CONFIRMED ARRANGEMENTS CANCELLED, WITH ENTIRELY UN PLANNED DELAYED ARRANGEMENTS LEAVING US IN A STATE OF DISTRESS AT ALL TIMES. WE HOLD YOUR COMPANY RESPONSIBLE FOR AND CLAIM FOR A REFUND OF ALL EXPENSES INCURRED AND LOSSES INCURRED BY US ON THIS TRIP DUE TO HARASSMENT BESTOWED ON OUR FAMILY BY YOUR LACK OF PERFORMANCE AND NOT ABIDING BY THE OFFERED AND CHARGED FOR SERVICES.

I had cancelled my ticket on 7th March and after many mails and endless phone calls i got this information Booking ID: NF[protected] Refund Date: 01 Apr 2015 05:30:00 Refund Amount: INR 9, 593.00*approximately Refund Reference Number:[protected] But till date this amount has not been reflected in my account. The Refund call executives are very basic and don't know how to handle this call. Especially my last call With Ms. (Shivani Anand) (04/05/2015 01.19 PM) was pathetic she kept me on hold for 34 mts and she had no clue what to do and finally she just kept me on indefinite hold till it disconnected, which is a common trick that Make My trip tele-executives resort to if they cant resolve your problem. I wonder if i have to go to court to recover this refund? I decided NEVER to use Makemy trip again. I have used them many times in the past but its become a very shabby organisation of late. If the management has any shred of honesty I would like them to reply to this complaint and take immediate action.

I have booked my flight from Port Blair to Kolkata on Spicejet airlines flight SG-733 (Mon, 6 April 15, 08:05 hrs PNR-U111NR) but due to seasonal timings change they postponed the flight to 11:45 hrs on Mon, 6 April 2015. As i have another flight to catch to Delhi so i cancelled the above mentioned flight directly with the Spicejet airlines and also informed MakeMyTrip. Spicejet refunded the full amount (i.e. Rs 12, 010/-) for it but i haven't received the full refund from MakeMyTrip and being paid Rs.8210/- only (i.e. almost Rs.4200 short). I'm not being paid the rest of the amount yet. I have also contacted MakeMyTrip several times without my refund issue being getting resolved. I request you to kindly resolve my issue as soon as possible and refund the rest of the amount as i'm facing this problem from the past one and half month.

My Kid loves bath tub and hence I wanted a room with bath tub when I checked you web site it did mention that the even standard room has a bath tub facility. After booking when I checked with the Hotel they says that it doesn't. THIS IS CHEATING. They are not giving an option to upgrade nor cancel the booking. This is the most pathetic service I have ever experienced. I have always been doing my international or domestic booking thru expedia or yatra and had no issues till date. This is the first time i chose to do it from here and this is the service am getting... I am a senior manager for a MNC company (HP -- Hewlett Packard)... I will update all the our internal blogs and external blogs and social web site regarding this cheating... We have an internal blog which at least 50, 000 plus employees in India have access to and I will make sure no one will come back to makemytrip for any bookings...

I booked a ticket from Makemytrip.com web site on Monday 27th April 2015, from Dubai to Delhi in Jet Airways and gave my e-mail id ( [protected]@gmail.com) and my Dubai phone number which is [protected]. the booking was for 29th April 2015, unfortunately i did not receive any confirmation from makemytrip.com and money was deducted from my bank. On calling makemytrip.com, i was informed that no payment was received and i was directed to send the screen shot of my bank account showing the transaction. A screen shot of my bank statement dated 27th April 2015 showing the amount of Rs. 8544/- being deducted was sent to makemytrip.com on 28th April 2015. via e mail for which i received an auto generated mail from makemytrip.com with a reference ID:[[protected]]. I am regularly calling the office of makemytrip.com also sending them the mails, but not getting any positive response. Request to kindly intervene and get my refund as soon as possible. Regards, Ajay Saigal [protected]

MAKEMYTRIP BOOKING ID NF[protected] BOOKED ON 2ND SEPTEMBER 2014 DUE TO CHANGE IN FLIGHT SHEDULE I CANCELLED THE TICKET DIRECTLY FROM SPICEJET AND THEY REFUNDED THE WHOLE AMOUNT OF 732RS TO MAKEMYTRIP. CANCELATION DATE 11/02/2015 TILL THEN NO REFUND FROM MAKEMYTIP TODAY 1/05/2015. CALLED 100 TIMES TO MAKEMYTRIP 9 COMPLAINE ID GIVEN TO ME TILL NO RESOLUTION SPOKE WITH (SHRUTI SHRIVASTAVA, Kiran Shahi, puneet kumar, RIZWAN QUERESHI, VIKRAM, SHANKAR LOL) ALL SAID WAIT FOR 24HR, 48HR, 1WEEK, 10 TO 12 DAYS AND ITSBEEN 2 AND HALF MONTH NOT GET MONEY. ON CONVERSATION WITH SHUTI SHRIVASTAVA ON 15TH APRIL 2015 TOLD ME TO SEND MY BANK DETAILS AND ASSURED ME TO GIVE MY MONEY BACK TO MY BANK ACCUNT WITHIN 12 DAYS MAIL SENDED WITH THE BANK DETAIL TO shruti.[protected]@makemytrip.com. i had completed all the escalation frm make mytrip, infect i am done, ITS NOW PATHETIC TO WRITE HERE AND TELLING MY STORY HOW MAKEMYTRIP CHEATED ME. I HAVE ALL THE PROVE AND WHEN MY PATIANCE BREAKS I WILL GO TO CONSUMER COURT. BUT TILL I WAIT TO WATCH FROM YOU kindly help me sir

I had booked two separate tickets under the booking Id IN1504B0S063608 through you travel specialist Mr.Arun Kumar. Both the tickets were of 20th May2015. One flight from Kolkata- Pune and another Kolkata- Delhi. Now firstly Mr.Arun kumar booked the Kolkata- Delhi flight on a wrong timming, when i approached him for the same he told me that he will cancel the ticket and will issue me another ticket on the said timing. Which he didn't do. Now these things kept on happening for 21 days where he was not available on his extension and so didn't speak to us. One fine day[protected] i received a mail from makemytrip that my other ticket(Kolkata- Pune) has also been cancelled without any information with some deduction. And now i am not holding any ticket. This is ridiculous service like without informing me you people can play with ticket. To my surprise nobody is able to resolve this issue and forget about Mr.Arun Kumar he don't responds to the calls be its extn.or his personal mobile no.

This is seriously ridiculous service from your MMT team, No one contacted me till date to resolve my problem neither is your customer care people helping me when I’m calling, they just keep on transferring me from one department to another it’s like a loop no one knows who is responsible. Anyways coming back to my query, this is regarding refund of my flight meal which was cancelled. Details are as follow:- Date of travel – 11th of March 2015 from Bengaluru to Kolkata Flight No -- SG 528 No of Passengers – 4 Date of return – 18th of March 2015 from Kolkata to Bengaluru Flight No -- SG 529 No of Passengers – 4 I had booked for meals for both flight (Departure and Arrival), But the Spicejet cancelled the meals and refunded the charges for meals, now the refund has to come from MMT. I called up spicejet airline they have confirmed stating that the refund has already been done from there end. Now have some courtesy and please tell me when will MMT refund, if already refunded please tell me the date when it was refunded and to which card? Thanks, Raj

I have been calling the customer care endlessly regarding my booking id NF[protected]. I created a cancellation request on Jan 25th, 2015 and I was supposed to get my refund on Jan 28th, 2015 (Well, it still says Jan 28th as expected refund date). Its Apr now and I still haven't received anything. I have now lost the patience and hope to receive the money, also having the worst customer care experience. I am still on phone with them for past 2 hours and every agent is just forwarding it to someone else

I had booked my tickets in month of Jan for travel to mumbai.Due to personal reason i had to cancel the same.Hence i had requested the cancellation of ticket "IN1501R7S123226" and the same had been done. But the issue is with refund.I haven't got my full refund credited in to my account.I raised the issue with CS team on Feb 25 2015.Till now they haven't responded to my query nor they refund my full money. I had been following up will CS team with n number of mails. But their isn't any response form their end.They have been holding my money for almost 3 months now.They don't even have the curtsy to respond to my emails.Then what is the point of have a CS team ? Pathetic service.I hope atleast now they will respond.

I had done a booking for O LAND PLANTATION at CONOOR .from 8th May to 10th May through make my trip. When i called up the hotel people they are denying accomodation on the above mentioned dates as all their rooms are full.They have said that they had intimated MAKE MY TRIP about the same. I request that accomodation be provided at the said hotel or a full refund of the amount paid up which is Rs. 11, 500/.

I had booked a ticket on 20th april from PNB account but the transaction was failed and Rs 8608 was debited from my account. I booked the same ticket again on 21st april from SBI account, as it was urgent, and Rs 8608 was again debited. So, for one ticket, money was debited twice, that is, for one ticket Rs 17216 was debited. I want you to refund Rs 8608 as soon as possible, which were debited on 20th april on a failed transaction.

First of all as per your email communication i was supposed to get an refund amount of 21048 INR not an amount of 21220 INR.And this was also communicated in the email from makemytrip that the amount has been calculated after deducting all the discount & cash back amount; still I have the email with me. Now coming to the 2nd & the most important point - I had paid an amount of 22244 INR on 29/07/2014 against the above mentioned booking and then a cash back amount of 1200 INR was credited to my account on 20/08/2014, which means i had paid an amount of 22244 INR - 1200 INR = 21044 INR, already i have communicated the same thing multiple times to your useless customer service, so this time i am directly making the calculation over here to show the actual amount that was paid after dedcting the cash back amount. Even the full amount of 22244 INR is clearly visible in your makemtrip portal against Booking ID Booking ID: NF[protected]. Hope now it is clear to you that the actual amount paid by me after deducting the cashback amount of 1200 INR is 21044 INR. Also i have attached the screen shot of the paid amount of 22244 INR, if needed i can share the bank statement. Hope now it is clear to you & your team; and you will not make anymore delay in returning the rest of the 1200 INR as already it is too late. Also attaching the screen shot from makemytrip portal which clearly shows the amount paid by me during the flight booking and also the amount to be refunded by makemytrip to me. I am providing this screenshot as i don't have anymore trust left with makemytrip... Regards, Manob

I booked a ticket for my parent to travel from Chennai to Singapore. The booking ID is: NN[protected]. Makemytrip booked a ticket with below passenger name: 1. dfgf gdfgdfg 2. dfddtgyh df The correct names are Nilima Sahay and H N Sahay. This is happned because of a software issue in the makemytrip ticket booking website. Makemytrip accepted that there is an issue but did not correct the names. I am software professional so I explained the issue on their website. They accepted that cause of the wrong names are the issue in website. But they are not correcting the names. The Customer care make false promise of correction and then forgets.

I have received poor response from makemy trip on processing of my refund on cancellation of my tickets in Feb'15 (reference ID-NF[protected]. It's been two months but still I have not received my refund of 4400/- even after regular followups and complains. Every time they are sending refund confirmation mail with extended dates but my did not get credited till date. Please do the needful on priority.

I have booked flight tickets for my brother wide make my trip wide make my trip Confirmation ID NN[protected] on 8th April 2015, unfortunately spell mistake in the name, I have cancelled the tickets wide makes my trip cancellation I'D IN1504R0S061637 on the same date. Make my trip announced the refund date is 15th April 2015. On 18th April I called customer care they told it will take further 72 hrs for refund. Again I called customer care on 21st April they told it will be made 24 hrs. Again I called customer care on 22nd April 2015 she told payment has been sent. I asked the refund payment bank reference number, if I get the reference number I can ask my bank to trace the payment. She told she cannot transfer call to her higher official or to accounts dept to get the reference number nor she can give. In between I booked complaint in the website but they replied other than the refund date. Till date even after 15days later the refund has not been made. Please look into this mater and if the refund of Rs. 35165/= is made soon I will be very grateful.

I have booked tickets for Air India through Makemytri.com.But my bad luck dat flight got cancelled and so my tickets got cancelled and refund was initiated on Feb10. But even after 7 days the refund was not credited to my account but they have updated in the their website that transaction been processed and is successful. But it was not correct and I contacted the customer care and I got the reply on that moment that it is not done and will be done in couple of days. But its been 3 months and still I didnt got the money. Now as the latest update they are saying that they have transferred the amount is giving me a RR no. But they are not ready to send any mail about the transaction details or refund confirmation from their side. And the bank is not aware of Such a RR number and they are saying they cant do any investigation unless I provide a mail confirmation of the refund. I have contact the customer care for about 20-25 times and every time they are saying the same. They have the worst user account portal where I have escalated my complaints 6 times and even then I am not getting any email communications from them. It is evident that its their fault and refund is not done from their side because that must be the only reason why they are reluctant in giving me the transaction details or email confirmation about the money. So Please help me in sorting the issue. They are the worst service providers and the customer care is the no1 guys who dont know anything about work ethics. My booking id-NF[protected] Contact: [protected]

This mail goes to complain against the ticket made by website makemytrip.com vide TICKET NO:
NF[protected] on 1/1/2015.


The screen shot of the banking details have also been attached herewith:


01/01/2015
PURCHASE SUBJECT: MCUPOS 01JAN0728 Card no.: 5497XXX0XXXX9602 01JAN AVENUES IND PVT LTD Ref:[protected] Ref No :- 01JAN0728
8, 410.00


I
have been repeatedly requesting the make the cancellation which i have
initiated immediately but the refund has not come to my account and
when I call the trip customer care but there is no proper response and i
have been made to wait in IVR for hours.


KINDLY
ARRANGE TO REFUND MY MONEY BACK TO MY CITIBANK ACCOUNT WITH IMMEDIATE
EFFECT ELSE I NEED TO FILE A LEGAL CASE OF HARASSMENT AND FRAUD
AGAINST THE SAID WEBSITE.


I AM ALSO NOT ABLE TO WRITE A MAIL TO MR. KALRA WHO IS THE CEO OF THE WEBSITE AS HE DOES NOT MENTION HIS MAIL ID.


please feel free to call me AT [protected]/[protected] or mail me in case of any clarifications.

I have booked Jet airways ticket to Bangalore-Chennai via Makemytrip.com, on travel date flight scheduled got delayed by 4 hours, hence I had cancelled the boarding pass and took a other flight, during cancellation Jet airways assured me that they going to refund 100% ticket prices and refund should be initiated through makemytrip since they were the travel agent booked the ticket. I have requested the cancellation online through makemytrip, they never took any action until repeated follow-up, after long silence they partially refunded amount saying that was only amount refunded by airline, when I contacted jet airways again they direct it go through makemytrip and makemytrip is neither ready to provide me details of refund and nor ready initiate for full refund. Please very careful with using the services of makemytrip they just sucks your money, they were one of biggest fraudster along with jet airways.

Make My Trip, offering lowest airfares on Air Asia flights from 17 May 2015 Onwards for New Delhi - Bangalore sector, fares starting from INR 2, 219 Onwards. When Air Asia had already intimated that their Delhi - Bangalore services would be launched from 21 May 2015 onwards, how and why Make My Trip has offered it from 17 May 2015 onwards. The same is showing on their website (makemytrip.com) + sponsored listing on facebook. This kind of cheap publicity to attract customers to be avoided atleast in future. Or is it to just to bring traffic to their website or to FOOL the public?

Air Asia flight is still showing in searches when we try to book a flight for 17 May. When we click on BOOK, page displays error. This process has started since today evening & even continuing the same.

If this happens in any other country other than India, Customer can definitely claim towards fooling & offering some services which is simply undeliverable. It's just simply wastage of time spending on their website, trying to book the same flight. Like me, many others would have definitely given a try & fallen prey for their services.