MakeMyTrip India Complaints & Reviews

I have booked two 2 tickets round trip from Chennai to dubai and i have cancelled it due to change of plan and i have given the cancellation request and was advised that cancellation charge of Rs 2500 will be levied per ticket in due of cancellation. the total amount paid was 36792 for the tickets and less cancellation fee it was shown in the website i would get a refund of Rs 15595per ticket and in total 31190rs as refund but when submitted ok for cancellation they show a refund amount of 13600 when tried to call the help centre they just divert the call and put the call on hold for more than 30minutes every time i call the same thing is happening again and again there is no response from make my trip kindly help

I booked my round trip tickets(Bangalore-Kolkata) through Make My Trip for Spicejet Flights. The flights were cancelled by Spicejet and they said they had refunded the complete amount (8900) to the travel agency i.e Make My trip. But, I have received only about half of the refund(4650) from Make My trip. Their service is really pathetic. I have called them 100 times but they say they will refund the complete amount in 1-2 days. I am really frustrated with their non responsive attitude. Kindly help in getting me my full refund. My MakeMyTrip Booking ID is NF[protected].

Hi, Booking ID : IN1501B7S301410 Hi, I used my debit to book for the above booking ID through your website but money deducted but no ticket issued. i sent mail, no replies, i am trying to contact through toll free and other contact numbers which has been provided by you to contact but its absolutely waste as am keep waiting waiting for hours but could not reach any representative. It has been one month and my personal timings going for this every day along with depressions. Money Deducted : 30.000 INR Date: 11 Feb 2015 Bank: ICICI Account : Debit/Savings The below complaints has been raised through my login ([protected]@gmail.com) but of no use.. just eyewash for customers. [protected] [protected] [protected] [protected] 26 times called .. several times.. will not connect to customer care..

Its a shame how big names like makemytrip are coming up with great offers to fool their consumers and make money out of them. So here's how i got affected by one such fraud deal. On 3rd March i booked two separate tickets for my fiancee one from Dubai to New Delhi for Rs. 7600 and another return from New Delhi to Dubai for Rs.10000. The very next day makemytrip came up with this amazing scheme where the tickets for the same date were available for Rs. 1100. I cancelled the Dubai to New Delhi ticket and booked a fresh ticket under the scheme saving a couple of thousands. Both the transactions were successful and i received receipts for both via email, cancellation of the previous ticket and booking of the new one under the lucrative offer. I was the happiest person for a couple of hours before i received another email from them stating that the bookings made between 1st to 4th March cudnt be processed due to some technical error. We regret to cancel your booking from Dubai to New Delhi made on 4th March. My question is, How my other ticket booked on 3th March remained unaffected by the so called technical error in their server. And only the ticket booked under the offer got cancelled. And above all if you wish to discuss the same with them their customer care is the most difficult to get through. CLEARLY THEY ARE CHEATING THE PUBLIC AND MENTING MONEY IN WRONG WAYS. I am raising my voice against it, some serious step need to be taken. I am a couple of more people who incurred a loss of thousands because of this.

Name - Deepak Manghani Email Address - [protected]@alcomeperfumes.com Phon no. - [protected] Make My Trip Booking ID - IN1501B7S223745 E-Ticket Nos. - 065 [protected] and 065 [protected]. Date Applied for Cancellation - 07/02/15 I have been following up with Make My Trip since past 1 month for refund of cancellation of my International tickets. The response that I get from them every time is that they are still processing the request as refund not yet received from the airlines. Finally, after 1 month of following up they told me to contact the airlines to know the status. Firstly, I don't understand why I have to follow up with the airlines when I booked my ticket through Make my trip as being the travel agent in this case. Also, I should be nowhere concerned to this as I paid the money to Make My Trip and not the airlines. Even after all this I called the airline directly and checked with them & I was told that the Ticket has still not been updated as 'cancelled' and is showing 'open to use' from your agent Make My Trip. Then informed Make My Trip about this and they saying no we have already cancelled. They saying airlines giving only Rs. 400 refund. So if you want this much refund we can give it to you right now otherwise you will have to wait. To check if this is the truth, I called the airlines directly for this & they told me only Rs.[protected] would be deducted maximum per ticket out of Rs. 84, 840 that I paid for 2 International tickets. Clearly, MakeMyTrip is trying to fool the consumer here and not ready to refund the money back. I don't understand what else do I have to do to get my refund from MakeMyTrip.com P.s. - I tried to make a complaint on their website, but there is a hitch that doesn't allow to go to the next page.

Its so shamful how big names like makemytrip do come with false schemes to fool their customers and make money. I booked a ticket for my fiancee from dubai to India on 3rd March for Rs. 7600. On 4th March under special offer the tickets for same dates were available for Rs. 1100. Following that i cancelled the previous booking and made a fresh booking under the lucrative offer... Both the transactions were successful, as i got receipts for both. The cancellation of the previous tickets and confirmed booking of the new one. I was the happiest person for a couple of hours before the got another email from makemytrip stating that due to some technical error the bookings made from 1st March to 4the march cudnt be processed. They regret to cancel the ticket booked under the offer... My question is, the other tickets i booked on 3rd March for the actual prices are still confirmed and unaffected. Like the return ticket from New Delhi to Dubai booked on 3rd March for Rs. 10, 000 stayed unffected by the so called technical error that happened in their server... MAKEMYTRIP IS CHEATING THEIR CONSUMER BY FALSE SCHEMES. I am raising my voice against it, some serious again is required. I know a couple of more people who got effected in the same false scheme and incurred great loss of thousands...

BOOKING ID: NF[protected] I spent 3 days trying to sort my issue with MakeMyTrip but they have the most ridiculous customer services. Air India says the airline date change cost (penalty + fare difference) is Rs.13000 but MakeMyTrip is telling me that it is Rs. 21000 - so they are charging Rs. 8000 EXTRA for a date change – These are just fraudulent charges over and above the actual costs. Also, according to their customer service team I'm not allowed to make an online one-way date change myself (even though I have booked myself) and the airline says I can only make a change through MakeMyTrip since I have booked through them. So smartly MakeMyTrip leaves me no option but to pay them this fraudulent extra amount. The supervisors were NEVER available and the customer service team promised me a call back from the supervisors 5 times over but I did not receive a single call. There is a list of complaints that will go onto consumer forum should I file a case there.

Details of the complaint can also be found in complaint ref id-"[protected]" in makemytrip.com. 1. I was booking 2 tickets for honeymoon trip for my brother. I booked two tickets from Singapore to Bali on 27th Feb at 3:59 PM. 2. But after payment from my credit card amount- 12622, I DID NOT GET ANY CONFIRMATION EMAIL OR SMS, BOOKING ID OR ANY OTHER USEFUL INFORMATION INSTEAD AFTER PAYMENT GATEWAY I WAS REDIRECTED TO THE HOMPAGE .However, the amount was deducted from my credit card( I HAVE BANK STATEMENT AND SMS the amount is deducted by MAKEMYTRIP.COM). 3. When i contacted customer care i was not getting any useful answer, THEY SAID IT'S A TECHNICAL ISSUE. Instead of sending me confirmation email or booking id I WAS SUGGESTED TO BOOK THE FRESH NEW TICKET new ticket which was higher than the already deducted amount. THIS IS NOT AN ACCEPTABLE BEHAVIOUR. 3.I booked the ticket on urgent basis and i not only face trouble and inconvenience but i am also not satisfied with the customer care services. Just because of this I also face lots of hassles in booking new ticket from other credible source(THOMAS COOK) and END UP PAYING MORE . My experience with makemytrip.com is not at all good and not even up to the expectation. 4.I am still trying to connect with your customer care to refund my money but they are saying that the payment in the database is showing PENDING. But IT HAS BEEN DEDUCTED FROM MY ACCOUNT. 5. With mention ref id above "[protected]", i have already sent them BANK STATEMENT. 6. Last reply that i got from the above mentioned ref complaint is that THEY WANT ME TOO SENT BANK STATEMENT (which i have already sent it to them) AND THEY WANT ME TO GENERATE OFFLINE BOOKING ID THROUGH CUSTOMER CARE AND SEND IT TO THEM. This is not acceptable behaviour AS ALSO POINT OUT IN PT 3. 6. It has been almost a week i have not received any call or message from MAKEMYTRIP.COM. 7. please help. REFUND MY MONEY.

I had cancelled my flight tickets with Make My Trip in Jan 2015. The airline (Indigo) has confirmed that the amount has been paid to Make My Trip. MMT keeps sending sorry email stating " Sorry for the delay" and also keeps shifting refund dates etc... Reference ID:[[protected]] Reference ID:[[protected]] Cancellation - NF[protected]

Spicejet cancelled almost all flights in Dec 2014. It was my misfortune that it was my wedding - 7th Dec 2014 and 8 of my family members and me were left stranded.We were to travel from Kolkata to Chandigarh. I had requested Makemytrip team to help, asking if any alternate arrangements could be made for me, but there was no response.All my ceremonies timing was hampered, as somehow i reached Delhi and had to go by road to chandigarh. Spicejet promised to refund the 100% fare for Delhi to Chandigarh leg oof journey, and did so. But makemytrip, after much follow up did not credit the whole amount and has been making blunders and mistakes and deducting some amount or the other. Most have of my mails come back with the standard copy paste reply and my calls are generally put on endless hold. They think customers have no other work rather than following up with them? Is not the whole purpose of booking a ticket through their website rather than direct booking is ease of travel? Is their only agenda is to earn money from the bookings and then shake away all responsibility of a travel agency?

I made a booking on makemytrip 7 days ago but the booking was not made and my bank account was debited 30, 000 rupees. It has been a week now and my account is still not credited with the same amount. I called makemytrip many times. They said they have escalated the issue..but now they are not even picking up my calls... [protected][protected] order no :NF[protected]P09 [protected][protected]

I had a booking made at Makemytrip website to travel to Italy (Rome) from Bangalore on 20th of February (return on 1st March). However, I changed my booking on 17th of February (3 days before travel) to 29th May (return on 7th June). This was confirmed with a payment confirmation at Makemytrip website while making the changes with an agent (I don't remember his name). I received an email from [protected]@amadeus.com confirming my new travel dates, which I received immediately after the changes were made i.e. 17 Feb 2015. I was awaiting my new travel ticket confirmation from Makemytrip which did not come. On 25th Feb, I received an email from one Mr. Jatin Kumar (Via email ID [protected]@makemytrip.com) telling he was trying to get in touch with me. I tried calling Makemytrip[protected] numerous times and no one was able to help. They kept forwarding my call giving some excuse or other. After 2 hours of tracking via same number, I was told that I will get a response in 24 Hours. On 26th feb, another staff of Makemytrip called and said my ticket was not booked. He gave some vague reason and said that he has to book it again. When I told him for the same dates i.e. 29th May 2015 for Bangalore to Rome (Via Abu Dhabi), he said there were no seats available. I did a parallel search on makemytrip website and I was getting tickets on the same flight. He did not get me tickets for any day in the close vicinity of that date as well and all this while, i was getting confirmation of tickets on makemytrip website. He said he will get back and hung up the phone. I suspect some foul play and is a cover-up for not making my booking and not willing to replace the same booking. I send Makemytrip an email explaining the same. It has been 5 days and they have not bothered to respond. Any calls made to makemytrip ends up with some untrained staff member connecting to another untrained staff and then the call just gets disconnected. Their complains and feedback page doesn't work either. When I type all the details and submit, it says "Unable to submit, try again". I expect a clear response as I have spend a lot of money for this ticket and a new booking for the said dates as soon as possible.

I have booked a Spicejet flight in MMT from Bangalore to Delhi on Jan 02, 2015 for the travelling Date Jan 09, 2015.I got a Msg from Spicejet on jan06, 2015 that the flight has been cancelled due to operational problem.so after consulting MMT i cancelled the booking.They promised that the amount Rs.6130 will be refunded within a week.But 3 months completed.still now i have not received my refund.Filed a complaint up to Step 4 in Complaint Forum of MMT.They are sending the repeated forward mails of Apologize mails.That too had stopped responding now.No use in that.Customer service are not responding to calls properly.There are many complaints already in consumer complaints also.This shows their responsibility and service to customers. if this is keep on continuing, MMT will surely lose all their Customers soon.. MY MakeMyTrip Booking ID- NF[protected] and MY mail ID:[protected]@gmail.com.kindly look on to this matter and refund my money as soon as possible.

This complaint is with regards to the incomplete commitment made by MakeMyTrip for Day 6 of the tour plan that I have purchased. Though there were many issues in the trip of which I have informed MakeMyTrip in separate email (email sent to Hitesh Khatwani), this mail is to bring to your notice about our Day 6 experience. On 26th Feb 2015, my wife and I were ready after breakfast for Patan as it was promised in our itenary. We waited for the travel agent, we called MakeMyTrip also twice. But this issue was not resolved. We did not have any trip to Patan. Please let us know how you plan to address this inconvenience that we have faced. Will you compensate financially for it? Because we feel cheated by MakeMyTrip as MakeMyTrip has not kept its promise. We also had some bad experience which we have already informed to Hitesh Khatwani by email. My Booking ID is: IN1412B6S185103 The following is the plan that was sent to me for day 6 (26th Feb 2015): Day 6: Kathmandu - Delhi Breakfast is at the hotel, later check out and proceed for an excursion to Patan - Located about 5 km south of Kathmandu in the Kathmandu Valley, on the southern side of the Bagmati River, Patan is one of 3 royal cities in the valley. A destination for connoisseurs of fine arts, Patan is filled with wood and stone carvings, metal statues, ornate architecture, including dozens of Buddhist and Hindu temples, and over 1200 monuments. The city is known for its rich tradition of arts and handicrafts. On time, transfer to the airport to board your flight to Delhi. On arrival into Delhi, get a transfer to your hotel for a comfortable overnight stay. We had booked AC cabs for all travel, but in more than one instance AC cabs were not provided. On the third day, they were suppose to end the tour with a one hour boat ride.. they did not meet that commitment and again after I complained to MakeMyTrip then their local agent arranged it for the next day early morning boating. I have spent a lot of money just calling them from Nepal over ISD.

Dear Sir,

I have booked a ticket from MMT (Booking ID : NN[protected] on January 31st 2015 from Indore to Hanoi and back Indore on 24th February 2015.

Primarily, They have booked me an unconfirmed ticket in which Bangkok to Hanoi Sector was not booked and when I called directly to Jet Customer Care Executive, I was shocked to hear that we would not be able to travel from Bangkok to Hanoi if the Ticket of that sector has not been confirmed though MMT customer care executives were giving us a false statement that they are working for that matter and we would be able to travel through that ticket.
Continuously calling for at-least for a week to their Customer Care executive also was all waste until we complained to TAAI.

Secondary, after doing all possible things at our end, we wee able to fetch a confirm ticket on the same booking ID but due to some unavoidable reason we thought to cancel our journey.

So, I made a first call for inquiring about the cancellation procedure and refund amount on 13th of February 2015, I guess, where I was told that Rs. 5331/- only per passenger will be charged as penalty for cancellation and the rest amount will be refunded in few days.

Then, finally we decided to cancel the tickets on 21st of February 2015 when I called back again to MMT CC (around 4:30 pm) where I was connected with CCE Mr. Sandeep. I was then shocked to know the penalty amount which this guy told to me, which was around 22000 per passenger.

I was not able to digest the said words, hence decided to call back again to MMT CC, this time CCE Ms. RUPALI KAUL was connected with me, and she assured me after confirming her senior executives online that for the whole journey Rs. 25100/- for Both the Passenger will be charged as penalty and the rest amount of Rs. 51420/- only will be refunded back to me in my account in 7 to 8 days. Still I told her to re-confirm the same and if this is the scene then cancel the tickets and mail me in writing about how much I will get. She then cancelled my tickets assuring me the same above amount of refund on mail

Next day, that is 22nd February 2015, out of my curiosity I just checked my refund status on the MMT website link of Manage Bookings where I was shocked to know the amount refunded was only 17638/- as compared to the confirmation given by Ms. Rupali of Rs. 51420/- I was so upset and again called MMT CC where they confirm me that if there CCE has confirmed the said amount that will surely be refunded to you in 7 to 8 days. but till date it didn't happened even after calling repeatedly to MMT CC and talking with their CCE's.

And today I got the official cancellation mail which says the refund amount is only Rs. 17638/- . Its a shame that being so loyal customer to MMT, this happened. If I would have known earlier that this will be refund amount I would not have cancelled my tickets. I am not so rich that this will not affect me. I am a normal salaried class guy having many other responsibilities.


I beg to you for looking into this matter and assist me in getting back my refund as soon as possible.

My Self ANSHUL JAIN [protected]
My collegue who suppose to travel with me is GAURAV GUPTA [protected].


Request you to resolve the matter asap.

I have booked a ticket from Bangalore to jabalpur via mumbai through Make my trip site. The flight from Bangalore to Mumbai was cancelled by Spice jet and the flight from mumbai to jabalpur was delayed so i cancelled the tickets at spice jet counter at mumbai airport. The money for both the flights was refunded by Spice jet airlines to make my trip but the amount which is refunded to me is only for the first flight and that to not the complete amount and the amount for second flight is not refunded at all by make my trip.

#I made a booking on 24th Dec 2014 from Mumbai to Chennai which was cancelled by myself due to No Show. #Customer care informed to me that i willl get the refund with in 7 working days for No Show. #After the cancellation in the make my trip page it was showing that due to No Show your money of Rs.1854 will be processed with in 7 working days. #It's almost 70 days now.I spoke with the customer care for almost 10 times they were not able to help me out. #They informed me that I would get a call back on the re-fund issue but no one from make my trip has called me #I have raised 2 tickets and escalated to the management still no response from Make My trip on my re-fund. # I have attached the screen shots all the proofs.Please let me know if you want any other details. Regards Sabarish Raj [protected] Email ID:sabarish.[protected]@gmail.com

Hello, i was booking flight ticket from 15-Feb-2015 from makemytrip website in evening around 8.30 pm for indore to dehli. but transaction fail. and money debited from my account. then after 5 min i'll try to contact 24X7 Customer Support service. but no body reply. then next i got sms from makemytrip, "MakeMyTrip Booking ID NF[protected] money will be refund with in 2 days". then after two days i filled "Service Requests" then i got mail money will refund by 9 march 2015. its mean 25 days for single refund. then on 20feb15 i again Escalated to next level, got sms money will be refunded into punjab national bank account, my transaction account is Bank of india. but after waiting for 5 day no reply. then i try to call helpline no for clearification about account and money. they told me we will arrange a call within 2 hours my call time is 10.08 AM on 25-feb-2015 but after waiting 4 hours no reply. Complaint Id :[protected] Booking ID NF[protected] Make my trip team we made refund in PNB account. but money is debited from Bank of india account. so i want make trip made a refund in wrong account. and i want my money back with in 30 days of date of booking otherwise i want double amount (10560Rs.) because of blocking my money and credited into wrong account.

I had made an online ticket booking for two travels as follows - 1) My wife and daughter's travel for 9th to 14th Feb 2) My travel for 7th to 14th Feb The order of booking was as provided above. During my booking the portal showed a prepopulated passenger name; this was not editable. I tried refreshing the page and processed the booking once more yet the details were not editable. As a registered user of the portal I had some pre-loaded passengers one of which was my details. I thus checked the check-box against my name and proceeded my booking to the payments page. Unfortunately this page on MMT doesnt show the passenger details. I had an inkling that something could go wrong; so I went back to the passenger details page but on not being able to update the passenger I finally processed the transaction. To my surprise once payment was processed I received an email with the booking confirmation with passenger name as my wife's details! This was clearly a system error yet I suffered the consequences I followed up with MMT but was advised that i woudl need to follow the grievience process and that the only way out was to cancel the booking and rebook with new passenger details. In the process I lost INR 3, 500 due to expenses towards cancellation charges. I have been since that day following up with MMT and while they agreed that the sequence of the transaction was exactly as i explained (from their logs) they were unable to honor my claim since the passenger name was incorrectly provided. I am unable to understand how can i as a user update the passenger name if it is an uneditable field!!

Booking No : IN1404B7S082882 Processing Date : 30/04/14 12:31 PM Complaint No :[protected] Date : 02/02/2015 12.19 PM ________________________________________________________________________________...⇄ THIS IS AN EMAIL SEND TO MAKE MY TRIP. Dear Sir/ Madam, This is to confirm that the 100% payment yesterday[protected] has been made towards the package as below:- Return economy class international airfare to Bangkok and Koh Samui 5 nights stay in Koh Samui Return transfers from Samui airport- hotel Current applicable taxes Category: Deluxe Price Per Person inclusive of taxes : Rs.54, 628/- x 2 = Rs.1, 08, 536/- In 3 payments as directed By Make My Trip. Rs.20, 000/- + Rs.44, 627/- + Rs.44, 628/- Cash Back Offer : 1 ) Booking No : IN1404B7S082882 Processing Date : 30/04/14 12:31 PM Cashback Amount : Rs.1, 200 2.) Booking No : IN1404B7S082882 Processing Date : 13/05/14 05:56 PM Cashback Amount : Rs.199 ___________________________________ As per telecon with Shweta Dua during booking of Koh Samui Trip, we were informed by Shweta Dua about cashback discount deal using ICICI or HDFC Account of Rs.3, 000/-.using below payment link. ________________________________________________________________________________...⇄ Payment link: https://payments.makemytrip.com/easypay DEAL CODE: 1. FOR HDFC BANK: HDFCINT 2. FOR ICICI BANK: ICICIIH ________________________________________________________________________________...⇄ We have used ICICI Debit Card of Account Holder in name of Supriya A Dalvi. We made all 3 Transactions from same Account using same Debit Card.We have learned that there was no CASH BACK for third Transaction.Only Rs.1, 499/- has been done for 1st two transactions. I spoke to Shweta Dua regarding this matter but was told that the Third Transaction was not made by same account. I assure you all the transactions were done by same ICICI Account as mentioned above. Shweta Dua said that she will look into it & ask Financial Department about it. But there were no feedback from her. So I am sending an email with all details.Kindly look into this matter & looking forward to your positive reply. I have spoken with Mr, Ketan Tandon & a message was send to him with Booking No. & other details.Still he has not reverted to my sms neither email. & Now he is not receiving any of my calls. Make My Trip called me numerous times for Payment prior to the trip which was made on time. & now after 8 months, no actions have been taken by you despite several request. IF ANY APPROPRIATE ACTION IS NOT TAKEN IN NEXT 7 DAYS.I WILL TAKE THIS CASE TO CONSUMER COURT. Regards, Hrushikesh Sawant ________________________________________________________________________________...⇄ CURRENT STATUS:- I started following up after One month after the Trip. I was contacting the persons ( Shweta Dua & Ketan Tandon ) who sold me the package & I was in co-ordination with. It was really tough to reach these people as they did not receive my calls. When they did, they said they will look into the matter & make the remaining payment. But NO CALLS CAME FROM THEM. This really consumed the time. Then I emailed them on their email address about it.But NO REPLY. Then I made complaint on their website, I got complaint number & an automated reply that Make My Trip executive will call within 48 hours. But NO CALLS Despite Emails, Registered Complaints, Telephonic Conversation with Make My Trip Executives, they have failed to respond to committed time. Recently I made two calls on Hot Line Number[protected] - 1st Call was made on[protected], I spoke to Vibha of Make My Trip & I explained her about situation & she told she would respond within 24 Hrs.But She didn't. - 2nd Call was made on[protected] I was disconnected twice while transferring, I spoke to Male Executive, he told me that remaining payment will not made.He gave reasons which seem invalid as all of the transactions were done as guided by MAKE MY TRIP. He said that I should not to take any action against them ( Consumer Court action )& he will comeback within 48 hours.Its been 4 days, I have not received any call. Make My Trip is making false offer promise while booking & payment. Once the 100% payment is done by the customer, they do not respond & neither resolve the problem. They do not response to their complaints neither give satisfactory feedback to costumers. They deliberately delay the matter. I would like register a COMPLAINT against MAKE MY TRIP for MISLEADING THE CUSTOMERS.