MakeMyTrip India Complaints & Reviews

I had initiated a refund request for my booking ID NF[protected] on 6th Jan 2015, but have not received anything inspite of my repeated followups. Every time I call, I am assured that it will be processed within 4 business days but days just pass on. We need a stricter law against such practices for better consumer service in this country. All cases should be reviewed by an independent committee and the service should be discontinued if a certain time period is elapsed for a certain amount .

even after frequent phone calls, emails and courier i have not yet received any refund after 2 months. Unfortunately i had to cancel the booked airticket as my father died..Whenever i call make my trip they ask me to wait for 48 hrs then 72 hrs then 5 working days etc.

Dear Sir Last week, I booked online both To and fro from chennai to Vizag by Plight Booking ID No.NF[protected] On receipt of E-Ticket confirmation, I have booked Hotels at Vizag. I have not cancelled E-Ticket But suddenly today I received the cancellation SMS and Mail. ID No is NF[protected] I felt shock over the pathetic service of Make my trip. Kindly do the needful and reconfirm the E- Ticket. Regards Santhanam [protected]

Total charge for Travelling to and fro journey (From Kolkata to Port Blair) of 2 adults and 1 children (4 year) was Rs. 53053 on 27th September, but Rs. 59933 was deducted from my account. Eve when I have tried for cancelling the tickets it was showing total amount of Rs. 53053 not Rs. 59933. I have the receipt from AIRline which also showing total amount is Rs. 53053. I have talked several times with your customer service but they just try to suppress the matter. Last time they send me the manipulated invoice which is very unexpected from your sites. In that respect I sent a mail to Ms. Nirmal Kumari to look after the matter thoroughly on 9th December, 2014 but yet I have not get any answer. I want to refund my extra amount with fine for harassment and negligence on this matter.

BOOKING ID: NF[protected] BOOKING DATE: 24 JAN 15 AMOUNT PAID: RS 26998/- TRAVEL CIRCUIT: DEL-BBI ROUND TRIP 2 ADULTS + 1 INFANT COMPLAINT: 24 jan 15: While trying to make booking, amount of INR 26998/- deducted from my account, but tickets not issued. I received email stating that it may have happened as either the seats are not available or the Ticket prices may have changed. Till date neither the ticket price has changed and the seats are available as well. As my bank paid money and availability is also not an issue, it is clearly the MMT.com website which is at fault. 24 Jan 15: I received email that my entire payment of INR 26998/- will be refunded. 24 Jan 15: I received email that 24000/- has been processed as my refund(i paid 26998/-). With no explanation of the reason for not providing complete refund. 25 Jan 15: As it was very important travel for me and I had availed advance from my office, I called up MMT.com and requested that as the money is still with them, and there is no change in price or the seats, I may be issued confirmed tickets. This did not happen although MMT.com informed me there 95% chance of success, if at all it happens it will happen in next 6 hours. 25 jan 15: I again called up to know the reason for incomplete refund I was told that MMT.com will check with the account team and will provide complete refund in 4 days. 25 Jan 15: I lodged a written complaint at MMT.com website and was issued ticket no:[protected], escalated at level 2, 27 Jan 15 I called up to check my refund status, I was informed it will take 4 working days from 27 Jan 15(they ignored my last call on 25 Jan 15 where they informed 4 day not 4 working days) 29 Jan 15: I checked my refund status on mmt.com website and it said Refund is now complete for INR23602/-(not 26698/- not 24000/-) Still no reason given for less refund. THIS IS IMPORTANT TRAVEL FOR ME. IT IS MMT.COM WEBSITE FAILURE AS MY BANK MADE COMPLETE PAYMENT, FLIGHT IS STILL AVALAIBLE, SEATS ARE STILL AVAILABLE, TICKET PRICES ARE UNCHANGED TILL DATE. MMT.COM HAS FAILED TO PRVIDE ME CONFIMED TICKETS EVEN AFTER MY REQUEST TO PREFER TICKETS IN THE ORIGINAL CONDITIONS(24 JAN 15) EVEN WHEN THE MONEY WAS WITH THEM. I HAVE MADE NUMEROUS CALLS TO MMT.COM, BUT THEIR CUSTOMER CARE SYSTEM IS TOO COMPLICATED & TO TIME CONSUMING AND THEY DO NOT PROVIDE REQUIRED CLARITY. MMT.COM IS NOT READY TO COMPENSATE ME WITH ESCALATION IN TICKET PRICES(IF IT HAPPENS) ON THE DATE THE AMOUNT WILL BE REFUNDED TO MY BANK ACCOUNT, IF I AM UNABLE TO TRAVEL BECAUSE OF INEFFICIENT SERVICES OF MMT.COM I SHALL BE FORCED TO PRESS CHARGES SEPARATELY FOR THIS MATTER.

The makemytrip site have some character restrictions in the name field due to which I couldnt enter my full last name while making the reservation. The fare summary said I can do free cancellations with in 24hrs so I went ahead with the reservation around 10:30PM on 15th Jan. When I called the makemytrip next day around 9:30Am, they mentioned the free cancellation is with in 24hours of the same day(Which is no where mentioned in the ticket)since its already past 12:00AM I cannot do any cancellations. But they promised the issue can be worked with the airlines and resolved. For the past 11 days, they have been telling to wait for 24 or 48hours as they couldnt get in touch with airlines to work on this. Yday I called the airlines & they mentioned the name change is not possible and I need to work with makemytrip to find alternates. Now makemytrip is telling I need to cancel the ticket and owe the cancellation fee of non refundable ticket. How the customer will be responsible for the software problem on the website? Also I dont understand what is the meaning of 24hours free cancellations. They are giving new explanation for this. I am asking to connect to Senior management to talk about this, but nobody is ready to give me a call. I need some action to be against makemytrip. I simply cannot lose 50K because of their website problem and stupid explanations The service is very bad and representative is not sensible in providing answers. I am fedup with MakeMy Trip customer service, they cannot understand customer situation no apology.

The makemytrip site have some character restrictions in the name due to which I couldnt enter my full last name while making the reservation. The fare summary said I can do free cancellations with in 24hrs so I went ahead with the reservation around 10:30PM on 15th Jan. When I called the makemytrip next day around 9:30Am, they mentioned the free cancellation is with in 24hours of the same day(Which is no where mentioned in the ticket)since its already past 12:00AM I cannot do any cancellations. But they promised the issue can be worked with the airlines and resolved. For the past 11 days, they have been telling to wait for 24 or 48hours as they couldnt get in touch with airlines to work on this. Yday I called the airlines & they mentioned the name change is not possible and I need to work with makemytrip to find alternates. Now makemytrip is telling I need to cancel the ticket and owe the cancellation fee of non refundable ticket. How the customer will be responsible for the software problem on the website? Also I dont understand what is the meaning of 24hours free cancellations. They are giving new explanation for this. I am asking to connect to Senior management to talk about this, but nobody is ready to give me a call. I need some action to be against makemytrip. I simply cannot lose 50K because of their website problem and stupid explanations The service is very bad and representative is not sensible in providing answers. I am fedup with MakeMy Trip customer service, they cannot understand customer situation no apology.

i have booked an air ticket in the name of swaminathan annamalai on 23rd jan in srilankan airlines thro you to fly maa cmb on 19th feb by ul 123 return cmb maa on 22nd feb by ul127. Rs. 12008/ has been debited from my hdfc bank account, koya, bedu branch, chennai. but tickets have not been confirmed .
kindly refund the amount immediately to the said hdfc account
thanks

swaminathan
my mob no [protected]
my mail id is [protected]@yahoo.com

Booking ID: NF[protected] I booked the flight from Delhi to Chennai on 30th December 2014 through Make My Trip, but at that time I received a message from goAir, that your flight has been cancelled on the day. They (goAir) transferred the full amount (19, 190) to "Make My Trip" agent, but still I'm not received the remaining amount (rs 17, 963). The Total amount needed to be refund is rs "19, 190", but I received the amount is rs...

My name is Rahul Aggarwal and I havebooked a trip to Goa from make my trip with reference Id IN1501B7S012138 on07th January 2015. Initially while booking it was told by agent (Jishan Khan) that airport transfers will not be provided toyou its better to take a taxi for resort after reaching there, But after fewdays of booking he told that sir as you are a valuable customer therefore wewill provide a complimentary pick and drop from airport. Before leaving Delhi I confirmed at 11:45am on 23rd January 2015both from the agent and resort officials that whether a taxi will be providedon my arrival they said yes we have a booked a swift desire and the taxi numberand driver number will be text to you as soon as you will arrive in Goa. On arriving the airport what I found that no one cameto pick me and on calling the resort they simply denied that no suchcommunication was made by our executive. On urge of completion of my trip I again asked the agent that thedrop will be provided or not he again said yes but the officials of the resortstrictly refused to do so and I again paid 1200 to reach to airport. I wantsome strict action should be taken against the make my trip and resort officialsas I have the conversation details and also the taxi receipts.

Dear Sir, MakeMy Trip will only taking care of new bookings only.They are not interested in booking cancellation. I booked my air tickets in spicejet.Spicejet cancelled his flight and inform me.So I request to spicejet to return my full fare.They agreed on written communication.Parally I also informed to makemytrip but there response in very poor.They replied after 7 days after so many reminders and also they deducted more than half of full fare without knowing anything.I already cancelled my air ticket with spicejet. They are just making fool to innocent customer. My Booking ID is NN[protected]. I request you to take up this matter with Makemytrip top management. Regards Mahesh [protected]@gmail.com

I have booked Airline Ticket from makemytrip on 11 Jan and Journey date was 12 Jan. My Booked Ticket ID is NF[protected] and that ticket cost was 13283 rs. I have canceled those ticket on 11 Jan 9:00 P.M (approx). At the time of cancellation the ticket, It was flash on screen, 1750 rs will deduct from your account and remaining will credited within 3-5 working days. On 12 Jan, I got 283 rs refund amount from makemytrip. I called to executive, After listing all the above mention matter, He told, you will get remaining amount within 3-4 working days. After 2 days, Again I called to his executive, But answer was same "Vikash sure you will get 11080 rs after deducting the cancellation charges". I am waiting till today to get my money refund. In between I got call from make my trip, She was telling that you have selected wrong reason while cancellation of ticket. So you mark as no show by airlines. But as per Instruction, whatever he has mention on the back of ticket, I followed and cancel my ticket. I had conversation with 10 executive but each and every one was telling that you will get remaining amount. Please help...

We have planned a family holiday to Munnar where we have booked three rooms on 21/01/2015, on makemytrip.com (makemytrip complaint Reference ID:[[protected]]), with the travel plan dated 24/01/2015 and we have received E Mail confirmation for hotel Poopada Resort in Munnar. We have arranged for our traveling accordingly with 6 people and 2 infants from Bangalore on 23rd Night by hiring a car through Book Cab.com. What was horrifying when we reached the resort we have been told that there is no such booking in our name and we have been asked to consult make my trip executives for further queries. We with two infants and 6 tired people started calling make my trip executives, asking, requesting rather pleading to let us know about our rooms but every time some new executive have spoken to us and asking for sometime to get the issues heard and resolved. It has taken from 1pm to 4.30, but our problem was not attended hence unresolved. Every time we are being told that we are looking for an alternate which was never been told to us.The last time we have spoken to one executive named Pooja, with a commitment to get back to us in 10 minutes after speaking to the MD of Poopada which is still not been made. At last we have no option left we have started our search for a location to stay which finally ends at a very high cost . In our search of hotel we have wasted our one precious day resulting in extending our stay at Munnar at one more day, hence we have to pay double the cost to our cab service provider. Such type of indifference towards there customers from so called esteemed service provider like make my trip is unpardonable and uncalled for. Would request for the earliest redressel of my issue which includes the refund of my booking amount and the extra amount i have to incur due to the services of make my trip.

Makemytrip is like a faceless organisation which very conveniently is shrugging away its responsibility. The values that Makemytrip speaks of is Customer Centricity, Integrity, Accountability, Excellence and Respect for People. I think you should revisit these values and remove them or at least accept that the values are just a gimmick. I have called up your customer care 15 times in last 2 days, raised 11 service requests/tickets, escalated couple of them to second level and couple of them to third level, still I do not have an explanation/empathy forget about any resolution. I do not know legally where I stand and you guys will have some convenient way of making me pay for your mistakes and yet be legally right. But nonetheless I will ensure that I make as many people as possible aware of you are doing with customers. Details of my experience with Makemytrip is given below Booking ID: NN[protected] I had booked my tickets from Mumbai to Dubai and back with this Booking ID. I changed my dates of travel from 2/02/15 to 18/02/15 and return dates from 8/02/15 to 28/02/15 on 25th January, 2015 around midnight. The concerned call centre executive who had handled my call was Mr. Amarpreet Singh with mail id Amanpreet.[protected]@makemytrip.com. He said that the change in fare along with all applicable taxes is Rs.7480/- and guided me through the make payment link and we made the necessary payments and transaction showed as successful. Following which he told me that I would receive an e-mail with the changed ticket details with next 6 hours. After 36 hours and several phones calls I have still had not received my changed ticket. Then your executive Ms. Ruma on 26th January, 2015 tells us that there has been an error in the calculation of the changed amount and now I have to pay more. I was very upset with this entire thing and asked her to put in on to a manager. She told me that I will receive a call back from her upline in next 4 hours. As expected I did not receive any call in 4 hours so I again called up around 6:30 PM on 26th January, 2015 and then the executive told me that I have pay an amount of Rs. 17000/- odd more to receive the ticket. I was speechless and very upset. After a lot of argument and discussion she put me on to the floor supervisor named Mr. Jatin Kumar and he very conveniently kept telling me that I need to pay the balance amount to receive the ticket. He told me that such mistakes happen once in a while and I was flabbergasted with his casual approach. Finally after lot of heated argument he said he will revert in 24 hours which I am very doubtful will happen. I have even not started counting the losses that I am incurring due to the uncertainty of the status of my tickets. Name: Amit Bhatta e-mail: amit.ace.[protected]@gmail.com

I had booked a package tour from Make Mytrip with booking ID - IN1412B6S075723 and service voucher no - NH[protected]. This package tour included hotel, houseboat and sight seeing places at Cochin. I did not get the same hotel as they mentioned on the voucher and the hotel which i got was below par level. Also, per itinerary driver did not take us to all the places mentioned on the voucher. Upon contacting makemytrip did not get proper response. I have been asking someone to call me but haven't received any response. Here is the reference no[protected] for escalation.

I had booked my domestic flight from Tuticorin-Chennai through Makemytrip.com on 8th October'14. Upon receiving a call from the airlines that the flight was rescheduled we were forced to cancel the tickets as the new timings was not suitable for the connecting flight(from Chennai-Mumbai). Prior cancelling the tickets we were assured full refund as the same was due to the airlines fault. After all the enquiry the tickets were cancelled on 22nd December'14. I had received a refund of 25% of the amount on 22nd Dec'14 ever since i have been calling the Makemytrip customer care religiously every day. Always ended up hearing that my call will be elevated to the concerned department, will received refund in 4 days etc. Its more than 1 months since i have cancelled the tickets and i have still not received the refund. Please help me...i am tired of waiting for the refund and the being put on hold at the customer care toll free number.

We booked a package trip with flight and hotel for 15.01.2015 to 17.01.2015 from Chennai to Hyderabad with a "good" but not to expensive hotel.
Booking mistake: flights where booked for 14.01.
No sorry, no excuse, no changing from their side, we had to change the booking with Indigo. After hours on the telephone they accepted to promise, they would refund the costs, from that day on no more message, no information, nothing.
Arrival at the hotel: the nice looking place, on their pictures nice looking, was smelly, dirty, bathroom was not cleaned for years, used bed sheets, nothing was like the pictures makemytrip was showing.
Again hours on the telephone, again no help, no excuse, not even a "sorry" on the telephone.
Again they promised to refund money, again we never heard anything from them, again no money arrived on our account.

i had booked tickets correctly, paid for them and saw the confirmation details after payment on the last page. then i get a msg from the airlines giving me different dates of tickets booked !! i immediately called and emailed you but have not received a response yet even after 3 days. the dates booked were departure 10th april-12th april return but tickets given were departure 22nd february-12th april !!! this is just a way to get extra cancellation and date chage charges. never ever going to use makemytrip.

This is a sheer negligence and I will go for a legal action against it, I have been trying your customer support number for past 2 hrs and and there is no response from the IVR except holding the line.

I will go for a legal action and show the importance of customer.

I am just asking for the refund of my money which was deducted due to your technical problem in which I am in trouble. I need my money with the interest and compensation within one 1 day. If not you are going to face a big legal issue with it.


[name removed]
[phone number removed]

I used the Hotel + Flight combo booking for my trip to delhi. My actual travel dates are from 16th to 18th of February. When the payment was done, my confirmation shows that i am flying on February 15 and returning on February 17 and my hotels are booked from February 16th to February 18th. I have been trying to call on the hotline since a week now and have not been helped at all. In fact, i was told that I made a mistake in booking the flight. How is that possible when you enter the dates just once while booking a hotel and flight combo and the hotel reservation dates are right and the flight dates are messed up. It was my birthday on January 20 and i spend 4 hours trying to get through the right person and get a solution to my problem. Everytime the line was transferred to "Concerned Department" which was not answered for 5 times in 2 days. I was told i would receive a call from technical department today, but I did not get any call. I try to reach to the extension of the people whom i spoke to, their extensions do not exist as per the message. I was asked to send an email and would receive a response in 24 hours, it has been 48 hours and no response. Makemytrip.com claims of having a 24 hour service hotline and I still have not received any solution cause the people who could help have left the office by the time i call them as i live in U.S.A. and have a time difference. I have emailed to [protected]@makemytrip.com, but there was no reply from them. Now I am thinking is this a scam? Tremendous amount of inconvenience and trauma has been caused because of your customer service and service in general.