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MakeMyTrip India Complaints & Reviews

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Last updated Apr 8, 2024
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MakeMyTrip India Head Office Address

Tower A, SP Infocity 243, Udyog Vihar, Phase 1
Gurgaon
Gurgaon District
Haryana
India
122016

MakeMyTrip India reviews & complaints page 364

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K
keithd
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Duplicate flight - 1.5 lakh refund required; very poor customer service

Address:Bangalore, Karnataka

I attempted to buy an international flight from MakeMyTrip (MMT) on 18th July using their website - NN[protected]. The website booking failed. I received a callback from MakeMyTrip staff to attempt the booking by phone. This booking also failed during the telephone booking call. I received email notification that a full refund would be made. I also received an email confirmation that the booking had failed but I could telephone...
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santrasantanu
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Fund is not refunded

Address:Kolkata, West Bengal

Respected Sir/Madam I Mr. Santanu Santra tried to book an air ticket from Kolkata, India (CCU) to Taipei, Taiwan (TPE) on 9th September 2014 using makemytipe website as a guest user but the amount of Rs. 23, 929.00 is deducted from my online SBI account and I cant get the air ticket. My SBI account number is [protected]. The tranjuction details shown as in bank statement is CCABI1BWU589IGZ3293237 transfer to [protected] AVENUES INDIA PRIVATE. I...
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Address:New Delhi, Delhi

Your E-Ticket Attached ! MakeMyTrip Booking ID- NF[protected] Booking Date - Fri, 22 Aug 2014 Thank you for booking with us. Your booking NF[protected] is confirmed. Your E-ticket is attached along with this email. Please be cautious while forwarding this e-mail. Someone with access to this e-mail can potentially cancel/amend your booking. MakMyTrip would not be responsible for the same.Your Itinerary SpicejetSG - 104DepartureArrivalDEL...
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Santhiraj
from Ernakulam, Kerala
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

excessive bus fare

dear Sir, I am regular user of your service in 2011 - 12 my details are Santhiraj Kolengaden [protected] attached for your reference. I have booked Bus ticket from Pondicherry to Cochin on 12/9/14 and return on 14/9/14 in Hindhustan travels. The charges taken from me is Rs. 1495/- UP and Rs.1496/- DN. at the same time Bus company is giving the ticket for Rs. 1180/- So this is a clear case excess amount taken from me. The amount...
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Sameek Bajaj
from Noida, Uttar Pradesh
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make my trip booked my ticket after they showed up an error message

Address:New Delhi, Delhi

on 11 sep while i was booking my ticket from delhi to banglore for 8 feb 2015 for some reason an error message appeared on my computer screen which said that my transcation has been cancelled and ill be getting my refund in 7 days NF[protected]booking ref. no.) . later due to shortage of time i told one of my family member to book my ticket of the same date later i recieved 2 conformation messages one from my family members account NF[protected]booking...
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raja.rajvignesh
from Bangalore, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Airlines has cancelled the flight but yet refund is not processed instead of repeated call and email there's no proper response.

Address:Gurgaon, Haryana

MakeMyTrip.com is doing a worst job. I've booked a ticket from Chennai To kiev via Dubai on Aug 20, 2014(MakeMyTrip Booking ID: NN[protected] in Emirates airlines, which is a transit flight.Emirates had cancelled the flight form Dubai to Kiev, so obviouslyI cannot travel.Hence I cancelled the ticket and contacted Emirates customer service and I was informed that I'll get the complete refund back in 15 to 20 business days.As of now there...
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Rahul1613
from Pune, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Bus and seats issue

Address:New Delhi, Delhi

I booked the hotel plus bus for manali from makemytrip and i reached manali on 10th sep. After that I booked the tickets manali to delhi in volvo from makebmytrip.com seat number 5, 6 when i called bus operator for bus number and seats he refused for bus number and booking. He said "there is no booking by the name of rahul arora" By making 50 calls to makemytrip and bus operator for my own booking they finally managed to give me 2 Seats in...
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Aman9135
from Karwar, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Sector changed due to technical error

Address:Bangalore, Karnataka

I Amandeep Singh, Inspector in Central Excise and Customs, I have booked 2 flight tickets for Bangalore to Delhi (Makemytrip Booking id-NF[protected] of 16th oct, 2014 on 07.09.2014 and made the payment of Rs. 3474/- and another ticket for Delhi to Bangalore (Makemytrip Booking id- NF[protected] of 09th nov, 2014 on 07.09.2014 and made the payment of Rs, 3474/-, in both the cases after when I booked tickets sectors were changed and...
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Bhuwan Bhatia
from Kolkata, West Bengal
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

make my trip cheted us

Address:Gurgaon, Haryana

I had booked flight tickets from Delhi to Goa on the 6th of September through Make My Trip, and also paid an amount of Rs. 15290. I received a message from the website on 8th September (today) at 8 PM stating that my booking has been cancelled and my refund will be processed in another 2 days Make my trip did not give me any prior intimation and informed me only through a message I called the customer care and got to know that it takes at...
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ritesh kohli
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PRICE VARIATION.

Address:Agra, Uttar Pradesh

I HAVE RECIEVED QUOTATION FROM MAKE MY TRIP EXECUTIVE AGAINST REFERENCE NO.[protected] FOR DUBAI ON DATED-06/09/2014 AT18.15.BUT WHEN WE TO PLAN FINALIZE THE SAME, THEY OFFERED NEW PACKAGE WHICH IS HAVING A VARIATION OF RS 7000/-PER PERSON.I HAVE ALL RECORDED CONVERSATION WITH BOTH EXECUTIVE.PL SUGGEST WHAT CAN I DO MY CONTACT NO.IS [protected].....
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Address:Gurgaon, Haryana

Dear Croncerned, Wiimmediatelyh reference to booking id NH[protected] we have booked our hotel on 11th July 2014 to 14th July 2014 for two rooms through makemytrip in sheel hotel Shimla (Himanchal Pradesh) the pictures they have uploaded on the site were very neat and clean that why we booked the hotel, we reached in hotel at 4am of 12th July But as we entered In to the hotel it was completely different with the pictures they have uploaded...
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tanuj goswami
from Noida, Uttar Pradesh
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Fraud & harassment

Address:Gurgaon, Haryana

Sir I have booked my honey moon trip through make my trip my booking id is -IN1401B4S180536.DELHI TO NEPAL and one of customer care execuitive Mr. Aleem khan call me from this no.[protected] and booked my trip but his all commetments& promises are fake. At the time of booking of my trip he is very gentle but when i call him after my trip he didn't pik my call and & when he pik my call & I talk about the fraud what he did with...
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Address:Chennai, Tamil Nadu

I was told that and got a confirmation mail on extra baggage but at mid of journey I was supposed to pay 110 dollar's for my baggage. I was trying to get my problem resolved since 1 month but all time I call and get a promise and I was cheated till day. I am totally frustrated and I am in to a mentally retreated because of makemytrip.com, I have called many times to representatives to resolve my issue nothing is done to me, I have wasted...
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N
nilimajayeshdave
from Panaji, Goa
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Fern Samali Resort- Dapoli booking done through make my trip

Address:Mumbai City, Maharashtra

I had booked two cottages for two nights ie 24th and 25th October at the above resort via make my trip on 31st August by two transactions .Transaction id-IN 1408B2S247291 for Lillian cottage for Rs.16643/- and the other -transaction id-NH[protected] for Mangolian Cottage - for Rs.11384/-. For both the bookings payment received by make my trip. Co-incidently I called the resort regarding my booking. They informed me only one cottage was...
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AjayJhanjhari
from Pune, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Fraud by Make My Trip

Address:Pune, Maharashtra

Team, I am not sure how to deal with this situation.From the day 1 when I have booked this GOA POackage, Make my trip is not fulfilling there promises: 1) First of all it was communicated to me that Early Check is Fine but Hotel charged us money for early check in. 2) When I complained for Hotel, Mr Vaibhav (Sales Person) communicated me on call that Hotel change will not be a problem but no change was done & I move to other...
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Amit_Mehra
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Complaint Registered regarding Rs 29098 deducted from KOTAK credit card but ticket not booked on makemytrip [MMT Reference:140903-053709]

Address:Bangalore, Karnataka

Dear MMT team, Please take note of this complain about Rs 29098/- deducted from my credit card during flight booking on makemytrip from Bangalore to Srinagar on 3 Sep 2014 night but no ticket confirmation was made. Kotak card trx id - 056667 (Rs 29098 deducted on 3 Sep 2014 ) makemytrip cancelled trx id - NF[protected]as provided by MMT agent) I have requested both bank and MMT to look into this complain and refund the amount...
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sawantsiddhesh16
from Mumbai, Maharashtra
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Not providing customised package as per their promise

Address:Mumbai City, Maharashtra

I wanted to book a customised package for Singapore and other destination for which i contacted Make my trip in the 3rd week (approx date) of August. My case was taken up by their advisor Ms. Megha Biswas and i was assured that i will get the itenary by the same day in the evening. Even after repeatative follow ups via social media make my trip did not make an effort to work on my query. Later this case was taken up by other advisor Mr. Anuj...
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sathivelveerappan
from Malappuram, Kerala
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after making payment not getting pnrno

Address:Coimbatore, Tamil Nadu

sir on 1st september i have booked one ticket coimbatore TO mumbai in your wepsite by central Bank of india and Bank transaction no is[protected] but noy yet get PNR No my name is naveenkumarsakthivel and email id is [protected]@yahoo, in my journy date is 7th september 2014...
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Taposh_Sarkar
from Hyderabad, Telangana
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Hotel Booking : greatly embarrassing and mentally torturing

Address:Hyderabad, Andhra Pradesh

Hi, <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> I had made a Hotel booking through MakemyTrip for a well planned trip to Chickmagalur on 15th August 2014. The booking details is as below. · MakeMyTrip Booking ID: NH[protected] · Booking Date: Fri, 08 Aug '14, 14:15 hrs · Total Amount: Rs 4277 · Hotel : Hotel Benaka Residency, KM Road, CHIKMAGALUR Ph no : [protected] / [protected] · Room...
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arvindmalav
from Bengaluru, Karnataka
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

MakeMyTrip.com | Big name- Worst Service

Address:Bangalore, Karnataka

MakeMyTrip.com is living upto their caption – Memories Unlimited. They have been making my memories Unlimited ( worst in my case). Narrating a worst experience with so called No-1 Travel site in India. I booked Flight from makemytrip on 2nd Aug’2014 for nov-Dec’14 to be part of my brother’s wedding. The Flight timing was, departure at 11:15 am from Bangalore (27th Nov ) to arrival in Indore at 1:10pm. From there, I...
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