MakeMyTrip India Complaints & Reviews

Hi, I have booked a ticket for my brother from MakeMyTrip to travel from Chennai to London. They have not supplied me with the E-Ticket yet. Today is 1st Oct 2014 12:00 PM, flight is on 2nd Oct 2014 08:00 AM, but not yet received the E-Ticket. I am completely stressed and restless about this, since I have to join my college on 3rd Oct, so I dont have any other option, other than to travel in this flight.

I had made request for refund of money for cancelled spicejet flight (Service request no :[protected] on August 2014). When I made request customer care verified with airline and told me the process would take 5 days. After 15 days I again regarding my request, I was told receive a call in 3 days. It is been a month I have not received a call or refund. Again after 5 days I called make my trip customer (attended by [protected]@makemytrip) I was assured again the same on refund. They been cheating with non honest response and management escalation is practical playin with customer. No one respond.

Please go through the cancellation policy below(In Bold).It clearly states the there is full refund if I cancel the booking before 07:00 GMT on 25th Sept'14 which is 12.30 pm IST.When I tried to cancel the booking now(10.40 am) I was informed that there will be 1 Nights' retention charge.Can you please explain me the reason for the same? Cancellation PolicyIf cancelled before 25th Sep. 2014 (GMT + 07:00), you will receive a full refund. If cancelled on or after 25th Sep. 2014 (GMT + 07:00), you will be charged a one night cancellation penalty fee.;If the booking is cancelled on the day of check-in or if the customer is No Show, total price for the reservation shall be forfeited...

I got a call from Make My Trip Executive, Ms. Virali Shah. Quote"s discussed on call with you regarding your hotel reservation " Hotel Ambavgarh Retreat - " with booking Id : " NH[protected]". As the Booking is not confirmed in the same hotel, we can provide you Alternate Property on behalf on this Property – Amantra Shilpi Resort - Comfort With Breakfast Horizon Hotel - Elegant With Breakfast You don’t have to pay anything extra, whatever the difference will be that MakeMyTrip will pay ." When i checked the same on the Make My Trip Website, I am getting the room booked for Rs. 16, 000.00 Almost Rs. 5, 000.00 less from what my earlier room has been provided. From that date onwards till now i am chasing your people via e-mail and telephonically. Till date i have not got any reply. For the last 5 years, i am a regular user of MakeMyTrip. I have taken tours to nepal, booked flights and holidays and hotels on regular basis. I am not getting any response from your executive and only i am getting is automatic reply.

Dear Concern, I am Ved Prakash Jaiswal have booked ticket from Make My Trip with Malindo Airlines on 23rd Sept 2014.Travelling date is 19th Dec from Delhi to Kualalumpur with returning on 27th Dec with few internal flights with Malindo Airlines only. Issue is that, while booking the ticket by mistake i mentioned my name as first name and last name which is (VED JAISWAL) on all 4 bookings worth Rs. 65000 Approx., and on passport it is VED PRAKASH JAISWAL, and on one ticket of my wife subtitle got changed by Mrs to MR Swati later on when I realized i confirmed with Make My Trip and Malindo airlines and request to modify for small error to add middle name and change the subtitle of my wife. Malindo airlines is saying that they don't have the policy of modifying the name. There can be problem in Immigration while in or out. You have to book all the way new bookings as these booking will be cancelled with charges (Approx 12000). We can't do anything.You can travel on your risk as if Immigration department won't allow you, you can't travel. You have to buy new tickets at the counter if want to travel. -As i followed up with them since 5 days just next day of booking. I am ready to spend a reasonable charges for modification as other airlines company charge for that, approx Rs. 400 for changes even many airlines does it free for passenger. But they are not listening me at all. Make My Trip is saying that once booking is done they can't do anything. Only malindo airlines has right to do that. You will be loosing your money as its non refundable ticket and have to make new booking. As i followed with them too since 5 days. Said that i accept my mistake but when i booked the ticket i entered passport detail, then you should cross verify and then make the booking with the airlines as it is automated system. Or you can cross verify afterwords when i am requesting for modification. There is one more issue, few tickets which i have filled correctly with the name (Swati), which has been wrongly updated on their system, and it is showing (Mrs Swati Mrs) for that also they are not ready to listen. Took followup more than 4 days. My question is to both parties if international bookings poses the high risk then instead of selling online it should be sell offline only with the high checks. Confirmation should not be done without cross verification with passport details which we provide at the time of booking. Because human error can be done by anybody that doesn't mean that he will be loosing all his money. As they are keeping me in dilemma problem can occur at the time of immigration then what will be the solution. it should be mutual understating of airlines and make my trip that they replace it with new ticket with the correct name, without any charges. Malindo and Make My Trip both has accepted, this is the frequent problem is occurring from the user then definitely according to me it should not offer to user to fill the information. When i am accepting and giving proper information to make it correct then it should get correct to avoid the hassle in future. And Malindo has the policy not to modify the name they should have the policy to give solution to passenger too. As it is a genuine request kindly do the needful. As my other booking also depend upon this issue. Thanks, Ved Jaiswal Mo. No. [protected]

Hello, My name is venkatesh. I've been a good customer to make mytrip from long time both for domestic and international flights. Recently I have booked ticket from Hyderabad to Doha for 30th of August and since i couldn't travel i tried making call to make my trip about 2 hours and was held on line for long time several times.How ever after several calls i've been notified to deal directly with the airlines.I have contacted airlines and cancelled tickets from my end and notified makemytrip, i was told that i will be fully reimbursed except make mytrip charges (which is INR 500) with in 7 working days and it was showed in website as 5th of Sep.I paid my credit card bill which is more than 50k INR for this ticket (I suppose its a high amount for any medium class person) + I also brought my business class ticket from makemytrip and traveled to Doha, Qatar. since then i called many times and i was held in international calls several hours by now with out proper information.All the time i was simply told system showing update today and i will be reimbursed in 7days which never came up.Last week i was notified some changes in reimbursement and i tried to contact but never got proper response or call back from you which made me more worried with your worst customer service. I demand an proper explanation for whatever happened as a customer. I am seriously upset and have decided never to use make my trip nor recommend to friends and family with what happened and seek proper justice in my case. Seeking your immediate response on this issue.

Sir, I have booked rail tickets on 28 July and their booking Ids are NR[protected] NR[protected] NR[protected] NR[protected] Three Ids are the failed transaction and one is the cancelled booking.. Its almost 2 months completed but yet i have not been provided with the refund..The total amount to be refunded is Rs 5994.36 I have contacted you about 10-12 times but not all satisfied with your response..and so im writing here..hoping for the quick response to my issue.. I also mailed you my complete bank statement from the date of booking to till date so that you t can verify that no amount have been creditted...But you just neglected that... now hoping that you will solve this issue writing here... Please solve this issue as soon as possible..

Dear MakeMyTrip, I am appalled at the service levels I've recently experienced with MMT and shall see to it that this case, which I term as a fraud, gets to the public! You shall definitely see this on all social apps that I have an access to and also discourage all who would want to consider MMT for any future bookings! I represent the Sales vertical of a Travel Agency, and shall definitely quote the below examples to the corporate clients that I visit. This is with reference to the below situation which has been unjustifiably handled by MMT. I had booked 2 tickets, which were cancelled on 11th July 2014. I initiated on the refund follow up after a month, as the same was not credited to my account. MMT asked me to mail me the bank statement to prove my case!! I obliged and mailed MMT my bank statement on 16th September 2014. Since then I have not received a single communication from MMT with regards to the refund after the auto-reply (stating MMT will revert to me within 24 hrs) on my below mail. This makes me apprehensive about MMT values: Excellence, Integrity, Accountability, Customer Centric approach and Respect for People! Today, 8 days after receiving the auto-reply from MMT, when I call to check on the refund status, the agent, Rohit, I speak to, tries to offer some solace and tame my anger saying "it is only a matter of time". This statement aggravates me even more, as MMT does not even understand what "matter of time" implies to! To process a refund of 12K definitely requires less than 3 months. I have now been advised that someone from MMT will reach out to me within 4 days, so I shall wait for the same and give MMT another chance to stand up to their commitments! My tryst with MMT does not end here! Another incidence of a refund (Ref No: IN1409R3S053858), has an interesting twist! The Cancellation Summary shows a refund of INR -438. I missed on the negative sign just before the refund amount. In fact, when I cancelled the ticket, I was least expecting for a refund, as I had booked these tickets when the promotional fares were introduced. Hence, was only enquiring about the status. To my surprise, the agent was also taken aback to see the negative sign, and offered to work on the refund again. I obliged and paid keen attention to his calculations. The outcome was hilarious! He explained to me that MMT owes me a refund of INR 212 towards the cancellation. The agent has now committed to process the refund for the unclaimed INR 212, only because I took the initiative to enquire about the refund status. Had I not bothered to call for the same, the amount, however minuscule would have been robbed off me. I wonder how MMT can mislead and cheat their customers! This only exhibits how MMT is fraudulently extracting money from us. This now makes me question MMT's calculations towards my earlier refund as well! Also, the agent was so troubled on handling two such queries on a single call, that he opted to disconnect the line instead of further explaining the situation and taking accountability for the unethical approach of MMT. I am confident that there are many such grievances that do not come to light, and that MMT will not be courteous enough to show any empathy towards people asking for their own money. Thanks & regards, Kxxxxx Gxxxxxx Corporate Sales From: *********************** To: [protected]@makemytrip.[protected]@ith, Date: 09/16/2014 10:21 AM Subject: Refund of NF[protected] Dear MakeMyTrip, It indeed is very disappointing for me to write to you guys yet again to ask for my own money which has been lying with you for over 2 months now. [attachment "NF[protected].RRNRefundMail.pdf" deleted by ***********************] The tickets were cancelled on 11th July 2014 and even after follow up on the refund, the same has not hit my account. Kindly find my HDFC bank statement from 01st Jul 2014 - 15th Sep 2014 attached herewith. [attachment "HDFC 01 Jul - 15 Sep 2014.pdf" deleted by ***********************] Kindly do the needful and revert on the below coordinates. Thanks & regards, Kxxxxx Gxxxxxx Corporate Sales

Hello, I have cancelled my tickets on 27th August, 2014. I was supposed to receive 48964 INR for two tickets after the cancellation fees on 3rd September, 2014.But I haven't get a penny from make my trip. I am calling and mailing frequently but the response would be "Please wait for 24 - 48 hrs" And also it is costing me more as I am making an international call to make my trip as I moved out of India. And again 4 days back they send a mail that they can give 26, 996INR as airline has send them so. First thing is time delay in refund. Second thing is why there is the change in the amount while refund. On the first place why we would we cancel our tickets if the cancellation fee is so high as I booked tickets for 60524 INR. I have cancelled tickets and booked the next day. If they have mentioned the cancellation fee is so high we would have travelled the same day rather than the next day. Make my trip customer care executives as mentioned us that the refund was 48964 INR, hence we cancelled the tickets and now they are changing the things. If I say so to make my trip guys they again ask me to wait for 24-48hrs. I just need my refund money immediately. Please help me in this regard.

I have cancelled my ticket with Booking ID NF[protected]. i was supposed to get back the refund of Rs. 4928 but i have not yet got the refund. MMT is not replying to my mails nor the service request. When i call on their customer Care, they d not bother to pick up the call. Please take a hard action on this site as it is fooling their customers.

Dear Sir/madam, On 14th of September I booked one ticket of Indian Airlines from Kolkata to Chennai journey dated 12th October by Rs.10, 454. But I have not received any confirmation from makemytrip site, although my account got debited of Rs.10454.From 15th September I am calling makemytrip customer care number i.e [protected] almost thrice per day, same answer they were telling that time that you will get your money refund withing 3 working days. After completing 3 working days on 18th September again I called them, but this time they were saying something different. They were telling my case they have escalate to their high authorities and it will be done withing next 3 working days definitely, and also they have given one booking number- IN1409B3S120695. Completing this 3 working days also means 22ns September I have not received any amount from them and when I called in the morning of 22nd September one of their customer care assistant told me i don't have to take any tension as because today it is my 3 rd working days so I will get my refund today itself. But waiting up to evening I got nothing, so again I called them, now they are telling again it will take 2 more working days time. That means my they are asking me to wait up to 24th September, where my transaction took place on 12th September. I am simply clueless by this kind service of makemytrip. First of all its very difficult to get the line to talk with them, if by chance I got the chance to talk with them they themselves are not confident, some new day they are telling some new stories. This is kind request to you please look into this matter at urgent basis as already 8 days interest(14th sep to 22nd sep) I loose for this mishap, and main thing not getting my money back after so many repeated calls and mails, where not for a single time I receive any call from them. I understand it is my mistake I went to buy ticket from makemytrip website, but kindly help me to get my money back. Thanking you Sudip Ray [protected]

i had made an online booking for domestic air tickets from make my trip first they deduct rs 300 for using a sbi credit card then they refund only rs 300 instead of 1500 which is 15% of cash back their fare rates are also disguised with a lot of hidden charges like credit card fees, processing charges and cancellation charges are higher than what is charged by website i booked the ticket from their site instead of the airline site due to availability and cheaper fares shown at the landing page but with so much hidden cost the price actually is more than the airline site can any regulatory authority take strict action against this rampant loot by this company

Dear Sir/ Madam, This is to bring to your kind notice that I booked 5 tickets in Spicejet Flight on April 26, 2014 though make mytrip.com. The flight is from Jammu to Kolkata via New Delhi. Due to recent flood situation Kashmir, I wanted to cancel my Jammu to New Delhi ticket (travel on Oct 05, 2014), but want to keep the New Delhi to Kolkata flight ticket open. Now both makemytrip and Spicejet are denying to give any refund on the airfare. In my outbound trip, Air India has agreed to refund the fare against cancellation of New Delhi to Srinagar flights. This is a typical case of harassment by a private airlines during the event of a national calamity. This is probably happening to thousand of such travelers everyday. Kindly look at the matter and let me know how I should go ahead with this matter. My money is hard earned and want to spend some quality time with my family in a vaccation spot. As a genuine taxpayer and a citizen of India, do I deserve this treatment. Sabyasachi

i booked my ticket in airindia on 8th sep 2014, from chennai to bangalore and it was not told it was an international flight and they closed check in before 60 min ... i missed my flight and airindia told you will get back your refunded amount . so kindly give back my refunded amount ..

I have done booking with MK MY TRIP for Kashmir trip for Diwali vacation, looking at present situation I am asking Mk My trip management to change my booking to some other destination or refund my money. This request I am doing them for last more than 10 days i.e. 7th Sept, immediately after honorable prime minister declared it as worst ever disaster of the Kashmir in last 109 years. In spite of repeatedly calling them, mailing them so far...

I attempted to buy an international flight from MakeMyTrip (MMT) on 18th July using their website - NN[protected]. The website booking failed. I received a callback from MakeMyTrip staff to attempt the booking by phone. This booking also failed during the telephone booking call. I received email notification that a full refund would be made. I also received an email confirmation that the booking had failed but I could telephone to attempt to create a new booking. I made another call to MakeMyTrip 19th July - but during the booking I was quoted a ticket price of 5 lakh for flights that were previously quoted to be 1.5 lakh 1 day before. So I cancelled this 3rd attempt to book with MakeMyTrip during the telephone call and I received the cancellation ID[protected] for failed booking NN[protected]. MakeMytrip online 'refund tracker' correctly states I am owed 3 lakh in total (booking NN[protected] reference IN1407R1S108536) After 25th July I received 1.5 lakh, but the remaining 1.5 lakh is still pending and "My Bookings" web page shows I have no pending flight bookings. When I called MakeMyTrip in August to find out when the remaining sum would be returned I was told I had a flight booking confirmed. I did not make this booking myself and I did not supply credit card details for this booking IN1407B1S104090. The class of travel of this flight does not even appear to be the booking class I originally attempted to buy on 18/07/14. Many attempts to get a satisfactory resolution via the online customer service portal failed as staff cannot see the full booking history for a customer regarding a complaint. It now appears that a new flight booking was created independently by MMT. And had I not cancelled the flight booking I made on Sunday 19th July MakeMyTrip would have been happy to sell me 2 duplicate flights! As I did not make the second booking myself - and since I have had so much difficulty with MMT's web, telephone and customer complaint service I ask MMT to cancel and return the money for the flight IN1407B1S104090 - and therefore to honour the refund that your own refund tracker states I should be receiving from the company, and to adhere to your published company values of customer centricity, accountability and excellence. I do not feel I have experienced any of these values during my many dealings with MakeMyTrip's staff and web site over the last few weeks. The customer service failures I have experienced during this one booking attempt include: 1. Website booking failed 18/07/14 2. Telephone booking failed 18/07/14 3. Telephone booking failed due to hiked ticket price 18/07/14 4. Refund failed to return the money shown pending on MMT web refund tracker 25/07 5. Duplicate flight booking generated and confirmed by MMT offline without me providing my credit card details for the transaction 6. Duplicate flight is incorrect class of travel according to MMT confirmation email, but has been charged full price. 7. Online customer service unable to resolve issues, despite many emails 8. Failure to receive promised telephone callback from MMT staff who made the duplicate offline booking, despite promise from customer service staff (P. Mital, 10/08) of a call within 24 hours. 9. Failure to receive promised call back by MMT management staff after initial discussion on Sat 30/08 4pm. To others I would strongly recommend avoiding MakeMyTrip for flight only bookings as you receive more flexible terms if you book directly with the airline company directly. The MMT customer service dept is very unresponsive and unable to resolve issues. Also beware of MMT generating duplicate bookings when their system fails; as a customer who is trying to make a single booking you may not see that a new parallel booking has been initiated by MakeMyTrip and so communications from them will be give conflicting information and cause a great deal of confusion.

Respected Sir/Madam I Mr. Santanu Santra tried to book an air ticket from Kolkata, India (CCU) to Taipei, Taiwan (TPE) on 9th September 2014 using makemytipe website as a guest user but the amount of Rs. 23, 929.00 is deducted from my online SBI account and I cant get the air ticket. My SBI account number is [protected]. The tranjuction details shown as in bank statement is CCABI1BWU589IGZ3293237 transfer to [protected] AVENUES INDIA PRIVATE. I also contact to makemytrip customer care on the same day but they told that they are not getting any fund for that reason the ticket is not booked. I also contact to SBI bank but the manager told that there is no unreleased fund for me. so please help me to get my money. Thanking you Yours truly Santanu Santra [protected]@gmail.com Account number:- [protected]

Your E-Ticket Attached ! MakeMyTrip Booking ID- NF[protected] Booking Date - Fri, 22 Aug 2014 Thank you for booking with us. Your booking NF[protected] is confirmed. Your E-ticket is attached along with this email. Please be cautious while forwarding this e-mail. Someone with access to this e-mail can potentially cancel/amend your booking. MakMyTrip would not be responsible for the same.Your Itinerary SpicejetSG - 104DepartureArrivalDEL ( 06 : 45 ) hrs2hr 25mCCU ( 09 : 10 ) hrsDelhiKolkataMon, 08 Sep 2014 Mon, 08 Sep 2014 Terminal DELPassenger(s)TypeClass shyam sunder jindalZ7FL5ZAdult --- SpicejetSG - 104/ 871DepartureArrivalDEL ( 06 : 45 ) hrs5hr 40mIXA ( 12 : 25 ) hrsDelhiAgartalaMon, 08 Sep 2014 Mon, 08 Sep 2014 Terminal 1D (Palam)Passenger(s)TypeClass shyam sunder jindalZ7FL5ZAdultEconomy SpicejetSG - 871DepartureArrivalCCU ( 11 : 25 ) hrs1hr 0mIXA ( 12 : 25 ) hrsKolkataAgartalaMon, 08 Sep 2014 Mon, 08 Sep 2014 Terminal CCUPassenger(s)TypeClass shyam sunder jindalZ7FL5ZAdult --- Indigo6E - 458DepartureArrivalIXA ( 15 : 30 ) hrs0hr 50mGAU ( 16 : 20 ) hrsAgartalaGuwahatiTue, 09 Sep 2014 Tue, 09 Sep 2014 Terminal IXAPassenger(s)TypeClass shyam sunder jindalF848TWAdult --- Indigo6E - 208DepartureArrivalGAU ( 12 : 40 ) hrs1hr 20mCCU ( 14 : 00 ) hrsGuwahatiKolkataThu, 11 Sep 2014 Thu, 11 Sep 2014 Terminal GAUPassenger(s)TypeClass shyam sunder jindalI7U56GAdult --- SpicejetSG - 614DepartureArrivalCCU ( 20 : 25 ) hrs2hr 35mDEL ( 23 : 00 ) hrsKolkataDelhiFri, 12 Sep 2014 Fri, 12 Sep 2014 Terminal CCUTerminal 1C (Palam)Passenger(s)TypeClass shyam sunder jindalP1KM2LAdult ---

dear Sir, I am regular user of your service in 2011 - 12 my details are Santhiraj Kolengaden [protected] attached for your reference. I have booked Bus ticket from Pondicherry to Cochin on 12/9/14 and return on 14/9/14 in Hindhustan travels. The charges taken from me is Rs. 1495/- UP and Rs.1496/- DN. at the same time Bus company is giving the ticket for Rs. 1180/- So this is a clear case excess amount taken from me. The amount is for multi axil Volvo charge and the bus is ordinary air bus with sleeper facility. Passenger name Ms. Biji Santhiraj (my wife) the amount is through my debit card Federal bank [protected]@yahoo.in

on 11 sep while i was booking my ticket from delhi to banglore for 8 feb 2015 for some reason an error message appeared on my computer screen which said that my transcation has been cancelled and ill be getting my refund in 7 days NF[protected]booking ref. no.) . later due to shortage of time i told one of my family member to book my ticket of the same date later i recieved 2 conformation messages one from my family members account NF[protected]booking ref no.) and from my mail account leading to two booking for the same travel and the traveller, i request make my trip to process my complete refund as soon as possible and debug their interface so that such things not happen in the future