MakeMyTrip India Complaints & Reviews

I had a bad experience booking a ticket for a 2 day stay on Make my Trip. However my trip was excellent as the hotel was very good. Im very upset to see that MMT has edited my review which I have submitted on the portal. The request for a review was sent by Make my trip to my email and I genuinely filled the same. I was surprised to see that they have edited the same. They have removed the words/sentences which talks about my bad experience on the portal booking the ticket and the conversations I had with the customer service agent. IF YOU CANT POST A REVIEW GIVEN BY A CUSTOMER, THEN WHY ASK FOR IT ??!!! I am now a firm belieiver that these reviews on portals like these cant be 100% accurate as they are riggged by these companies. WHAT A SHAME !!! :(

I have purchased two return tickets of Delhi Leh of coming September from this so called popular site on 27 Dec. 2014. Next day they informed me that due to card blocking this transaction was not approved and without any reason they cancelled my ticket and informed me that almost whole amount which was more than 8 thousands were charged for cancellation and spending about 8.5 thousand rupees only 262 Rs.were told to refund me. Today after more than two and half week when i contact their CC they informed me that we will refund your whole amount.. Now my concerns are.. Why they cancelled my ticket if they already booked my ticket and received whole amount to be paid. Why didn't they inform me that what reason for cancellation was there.. If I have not asked for cancellation of tickets than why were they charging the cancellation charges from me earlier.. After charging Rs 500 on every transaction.. Why are they doing such nonsense acts.. I am totally frustrated and will see them in the court very soon.

I have booked two return ticket of Leh from this company on 27 Dec 14.. On 29 dec I come to know that the ticket were cancelled automatically... Where as amount was debited from my account.. Today after almost after 3 weeks when i contacted the CC of MMT. They informed me that due to timing gap.. the ticket were cancelled.. and full ampount will be refunded soon.. This is so disgusting from so called famous company that.. 1. They do not inform me for so long that where my amount is.. and sent me the statement of cancellation as Rs. 262 to be refunded. where as they received Rs. 8460. 2. If once the amount was received by them.. How can ticket be cancelled. 3. They even need not to inform me why this was happened. I am totally frustrated and will see them in consumer forum... or in court.

I am submitting the entire details of the correspondence which is self explanatory and find that your response does not specifically address my query. Spice Jet has confirmed that the entire refund has been credited to you while you mention that it is kept on hold. I am enclosing the entire set of correspondence and would like you to reach me by E.mail [protected]@gmail.com with the refund details. Dont be beating around the bush and it is not correct to trade and retain others money if you have received the refund which is given to understand by spice jet. I would not patronise makemy trip .com either by self or by my friends and would expose the atrocious service to the media. Here is a set of entire correspondence and the enclosed documents where spice jet confirms to have made the payment. Subject Step-1 Complaint Registered Refund issue Response By Email (Gazala Mev) (13/01/2015 10.07 AM) Dear Mr. Venkatesa, Thank you for contacting MakeMyTrip Customer Support regarding the refund for the Booking ID NF[protected] & NF[protected]. With reference to your e-mail, we would like to inform you that as agents or intermediaries, we pay the ticket / fares to the airlines. In case of any cancellations (either by the customer or by the airline), the airlines pay us back which in turn we refund to the customer. Unfortunately, Spice Jet is yet to come out with a time as to when they will refund the fares for the cancelled flight and on the basis of this we are advising our customers to wait. Refund for your booking is on hold till further notice. An update will be shared as soon as we receive information from the airline authorities. Your opting for a refund against the non-operational/cancelled flight is recorded in our system and as soon as we have a concrete revert from Spice Jet, we will update the status. What we can assure you is that MakeMyTrip does not have or will have any intentions of holding any customer's money. The moment Spice Jet shares an update on the refund status, we will begin the refund process from our side. When this happens, you will hear from us immediately via e-mail or SMS. Till then we request and appreciate your co-operation. We are constantly following up with the Airline and trying our best to resolve the situation. For any further assistance we are available round the clock on our toll free number[protected]MTNL/BSNL)/[protected]All Major Mobile Operators)/[protected]Any Landline). You may also write to us through "Reply E-mail" or writing to [protected]@makemytrip.com or visit us at www.MakeMyTrip.com. We value your business with us and look forward in assisting you with all your travel plans. Yours Sincerely, Gazala Mev MakeMyTrip (India) Pvt. Ltd. Tower A, SP Infocity 243, Udyog Vihar, Phase 1 Gurgaon, Haryana - 122016, India All Major Mobile Operators:[protected] Tel:[protected],[protected] E-Fax number is 0124 – 4781801 E-mail:[protected]@MakeMyTrip.Com You are welcome to write to our management with feedback about our services at https://support.makemytrip.com/customer_complaint/New_Complaint.aspx Customer By Email (Vijayalakshmi DR) (12/01/2015 12.50 PM) Booking ID NF[protected] & NF[protected]. How can the refund be on hold when Spice Jet have shown the refund status in the system which has been enclosed and sent to you. You have conveniently not bothered to the query I have raised on the subject. The money has been paid to you and it is your responsibility to get the refund done. What happens between spice jet and you is not our concern. We require the refund as this is a contract between me and Make My Trip. Please get the credit proceeds done immediately failing which I would constrained to take up with the regulator and get the media attention on the subject. Regards Venkatesan S R On Sat, Jan 10, 2015 at 2:34 PM, MakeMyTrip <[protected]@makemytrip.com> wrote: Response By Email (Gazala Mev) (10/01/2015 02.34 PM) Dear Mr. Venkatesa, Thank you for contacting MakeMyTrip Customer Support regarding the refund for the Booking ID NF[protected] & NF[protected]. Your query is important to us. We apologize for the delay in response and will strive to provide a quick resolution to your query. We assure you of high quality service and regret any inconvenience caused due to the delay. We were unable to respond you within the committed timeline due to high volume of queries. We appreciate your patience in this regards. With reference to your e-mail, we would like to inform you that as agents or intermediaries, we pay the ticket / fares to the airlines. In case of any cancellations (either by the customer or by the airline), the airlines pay us back which in turn we refund to the customer. Unfortunately, Spice Jet is yet to come out with a time as to when they will refund the fares for the cancelled flight and on the basis of this we are advising our customers to wait. Refund for your booking is on hold till further notice. An update will be shared as soon as we receive information from the airline authorities. Your opting for a refund against the non-operational/cancelled flight is recorded in our system and as soon as we have a concrete revert from Spice Jet, we will update the status. What we can assure you is that MakeMyTrip does not have or will have any intentions of holding any customer's money. The moment Spice Jet shares an update on the refund status, we will begin the refund process from our side. When this happens, you will hear from us immediately via e-mail or SMS. Till then we request and appreciate your co-operation. We are constantly following up with the Airline and trying our best to resolve the situation. For any further assistance we are available round the clock on our toll free number[protected]MTNL/BSNL)/[protected]All Major Mobile Operators)/[protected]Any Landline). You may also write to us through "Reply E-mail" or writing to [protected]@makemytrip.com or visit us at www.MakeMyTrip.com. We value your business with us and look forward in assisting you with all your travel plans. Yours Sincerely, Gazala Mev MakeMyTrip (India) Pvt. Ltd. Tower A, SP Infocity 243, Udyog Vihar, Phase 1 Gurgaon, Haryana - 122016, India All Major Mobile Operators:[protected] Tel:[protected],[protected] E-Fax number is 0124 – 4781801 E-mail:[protected]@MakeMyTrip.Com You are welcome to write to our management with feedback about our services at https://support.makemytrip.com/customer_complaint/New_Complaint.aspx Customer By Email (Vijayalakshmi DR) (08/01/2015 10.30 PM) Dear Gabriela Raj I am rather surprised by the contents of your letter. It appears to be casual by the tenor of your letter which is least expected from a firm like make my trip.com. How do you club my concern with the rest of the people. If I am not the isolated case, it calls for more detailed probe as this only shows that the firm is not concerned of what is happening to the large number of customers. On enquiry with the spice jet, I am informed that you have received the full refund of the fare which is self explanatory on the perusal of the the document is enclosed herewith. While on the subject, they have given specific credit of the customer, I don't understand how the issue is not getting resolved. Don't you think it should be your responsibility atleast to drop in a line when there is a delay while you would wait for the customer to realise that the respective credit is not done when the client receives the credit card statement. Your reply even does not explain as to when our credit would be realised. I am bringing this to the notice of the grievance cell in the Director General of Civil Aviation and also to the notice of the public media. I would only assume based on the advice given by the airlines and the documents enclosed herewith that you have received the credit and not giving the benefit to the customer and if it is not true, please reply so that I would take up with the spice jet airlines. To conclude, the contract is concluded between you and the customer and there fore you cannot absolve from the responsibility. I hope you give due consideration to the contents of this letter and revert immediately failing which we would reserve our right to take appropriate action. Also please note that I should get full refund and without any deductions. Regards S R Venkatesan On Mon, Jan 5, 2015 at 6:02 PM, MakeMyTrip <[protected]@makemytrip.com> wrote: Customer By Email (Vijayalakshmi DR) (08/01/2015 10.21 PM) Dear Gabriela Raj I am rather surprised by the contents of your letter. It appears to be casual by the tenor of your letter which is least expected from a firm like make my trip.com. How do you club my concern with the rest of the people. If I am not the isolated case, it calls for more detailed probe as this only shows that the firm is not concerned of what is happening to the large number of customers. On enquiry with the spice jet, I am informed that you have received the full refund of the fare which is self explanatory on the perusal of the the document is enclosed herewith. While on the subject, they have given specific credit of the customer, I don't understand how the issue is not getting resolved. Don't you think it should be your responsibility atleast to drop in a line when there is a delay while you would wait for the customer to realise that the respective credit is not done when the client receives the credit card statement. Your reply even does not explain as to when our credit would be realised. I am bringing this to the notice of the grievance cell in the Director General of Civil Aviation and also to the notice of the public media. I would only assume based on the advice given by the airlines and the documents enclosed herewith that you have received the credit and not giving the benefit to the customer and if it is not true, please reply so that I would take up with the spice jet airlines. To conclude, the contract is concluded between you and the customer and there fore you cannot absolve from the responsibility. I hope you give due consideration to the contents of this letter and revert immediately failing which we would reserve our right to take appropriate action. Also please note that I should get full refund and without any deductions. Regards S R Venkatesan On Mon, Jan 5, 2015 at 6:02 PM, MakeMyTrip <[protected]@makemytrip.com> wrote: Best Regards, MakeMyTrip Team Download MakeMyTrip Mobile Apps Give Missed Call to[protected] [---001:008033:31279---]

I have booked spice jet ticket from Visakhapatnam to Hyderabad on 15th Dec 2015 and Spice jet cancelled the flight. I called spice jet and asked them to process the refund and they confirmed that the refund is processed after 2 weeks and provided the transaction numbers for the same. However as I booked the tickets through makemytrip.com website I contacted them and they initiated the refund. Even after 1 month they have not credited the cancellation amount and keep on insisting that Spice jet is yet to provide the refund charge to them and once they provided we will credit the same. I have looped spice jet authorities in the communication with makemytrip and attached the spice jet executive written confirmation that the refund is sent to makemytrip with the transaction numbers. However even till date makemytrip says we did not receive the refund and this is pending for hundreds of spice jet customers and they are working with spice jet airline authority on the refund. I would like to know the next steps. I am extremely dissatisfied with the makemytrip authorities and spice jet authorities as they are making the customer to wait for months and not providing refund amount. MakeMyTrip Confirmation for Booking NF[protected] MakeMyTrip Confirmation for Booking NF[protected] Response By Email (Chirag Chauhan) (13/01/2015 02.44 PM) Dear Mr. Kona, Thank you for contacting from MakeMyTrip. At the onset, I sincerely apologize for the inconvenience caused to you over the refund issue. But unfortunately, Spice Jet is yet to come out with a time as to when they will refund the fares for the cancelled flight. Let me assure you that what happened in your case is not typical of MakeMyTrip’s level of customer service. We continue to be committed to providing you and all of our customers with the highest standards of service in the industry. We understand there has been a delay and we assure you that the moment Spice Jet shares an update on the refund status, we will begin the refund process from side. We are aware about the recent flight cancellation due to ongoing operational issues at Spicejet. As agents, we pay the ticket / fares to the airlines. In case of any cancellations (either by the Customer or by the airline), the airlines pay us back which in turn we refund to the Customer. Unfortunately, Spice Jet is yet to come out with a time as to when they will refund the fares for the cancelled flight and basis this advising our customers to wait We are constantly following up with the Airline and trying our best to resolve the situation. For any further assistance we are available round the clock on our toll free number[protected]MTNL/BSNL)/[protected]All Major Mobile Operators)/[protected]Any Landline). You may also write to us through "Reply E-mail" or writing to [protected]@makemytrip.com or visit us at www.MakeMyTrip.com. We value your business with us and look forward in assisting you with all your travel plans. Yours Sincerely, Chirag Chauhan MakeMyTrip (India) Pvt. Ltd. Tower A, SP Infocity 243, Udyog Vihar, Phase 1 Gurgaon, Haryana - 122016, India All Major Mobile Operators:[protected] Tel:[protected],[protected] E-Fax number is 0124 – 4781801 E-mail:[protected]@MakeMyTrip.Com

After reading your story i wonder MMT is doing same thing with each costumer once u make booking they will be very nice and your call get connected with the agent very quickly however once i[censored] r trying to contact customer service u have told for long time WELL MY CONCERN IS STILL THE SAME FOR CANCELATION very bad experience this time as i made this reservation on the first day of the year with mmt and i realized that it will we not possible to go at the time of travel so i tried to VOID the reservation and called MMT an exe told i have to call the airlines for the same i called AIR INDIA for the same AIR INDIA told me it will be only possible to VOID the ticket with the travel agency who made the reservation so i again called and in a hope to get some help but no one was there to help me so i told that i want to speak to SOD agent told and promise me that i will get a call back hover i waited for 3 days as i had not received any call from SOD i called and informed that i want to talk to sod agent again told me to wait as he is arranging a call back and yes i got the call back from sod and sod promised to resolve the problem and get back to me in 24-48 hrs however its being almost 1 week i had not received any call or e-mail also find the ATTACHMENT of screen shot of e-mail which i received from AIR INDIA As i always made all my travel arrangements with MMT so expecting to get some hep and if not then i will be taking the case to next level consumer forum and ending up with some blogs HOPING FOR SOME HELP !!!Ritesh

MakeMyTrip Booking ID:[protected]

Very Poor Services of MakeMyTrip.com.

I used the MakeMyTrip.com website first time to book flights, and my transaction of Rs 21, 984.00 got debited.

Then, MakeMyTrip.com cancelled my transaction and said to will refund my money in 2 days and will not refund. They will refund only Rs 21, 200.

Why should I suffer a loss of Rs 750 ?? Was my mistake to use the MakeMyTrip.com site to book the tickets???

It was the fault of MakeMyTrip.com website, then why should I suffer a loss of Rs 750 and will wait for 2 days to get my money back???

MakeMyTrip.com site should return my Whole amount AS SOON AS POSSIBLE.

Dear sir/Madam, On monday[protected] midnight 11.30 i have booked tickets for round trip from chennai to Delhi. I tried to contact customer care of making changes on the date, but couldn't for the entire night. I even tried on sending mails but response. I booked for the refundable tickets and spicejet guys made it as non refundable ticket as there is no response from makemytrip.com. Still now no one contacted me from makemytrip.com and i'm not able to contact you guys. Please help me on getting my refundable amount. Booking Id: NF[protected] Reference Id on the complaint:[protected] Regards, Raghuvaran D

Dear Sir, I had done my booking from make my trip for Air tickets Mumbai - Delhi for 12th April'15 departure and return on 6th June'15 and the portal has been charging Rs700 on single irrespective of the payment mode. Make my trip Booking ID: NF[protected] Booking Date - Mon, 12 January 15 This Rs700 is equivalent to going manually to the city local airport and booking the ticket at the Local Airport. Then what is use of online services if Online Web portal and Agents are going to charge such a high cost to consumers. Anyways Agents and online portals are getting direct commissions from Airlines and all the more they have hefty charges on the Cancellations and date changes. Then why one more convenience charges again ?? for consumer This convenience charges charged by the web portals are totally unjustifiable when there is no human intervention and everything is system driven. Instead they should offer lower prices online than on manual booking to encourage online bookings without any extra charges like convenience charges. Plz consider my plea and revert with the possible feedback. My contact details are as under:- Anubhav Jain M:+91 [protected] Mumbai 400068

I had made a booking at The Deltin, Daman on the 29th of December through Make My Trip. However while Rs. 7940 was deducted from my account, I did not receive the booking confirmation. on calling customer service i was told, the money would be creditted back to my acc in the next 72 hours. Convinced, i went aheda and made another booking at the same place through Make my trip...i shouldn't have cause later i realized that they were only lying about the reimbursement! I later received a mail from Make my trip on the 6th of December saying that they were sorry about the deduction of money for no reason and that they have escalated the matter with their accounts department. They also requested me for 96 working hours. on receiving no feedback on the committed time, i got in touch with customer care and they then requested me for my bank statement. on sending them the bank statement they are now asking me for 72 more hours. Why wouldn't they ask me for the bank statement on day one. why the delay and request in piecemeal? I doubt if my money will be reimbursed cause they have just been buying time for the past 2 weeks! One of the worst online travel platforms that I have delat with.

Egyptair, booking id - NN[protected], pnr -8DS2W2 Date of boarding -31st December, 2014Never recieved e-ticket.I asked for refund, but never received it.make my trip account id - [protected]@gmail.com Travelling by a connecting flight from larnaca(LCA) to cairo(CAI) by egypt air MS 742 and cairo(CAI) to hurghada(HRG) by egypt air MS 44. I am Glen sparer .My money was charged from visa card registered in spain under deutsche bank. My email id is [protected]@gmail.com

Dear Sir, I have not yet received the amount against cancellation of tickets for the booking Id:NF[protected].Other details are: Booking date: Mon 29/12/2104; E ticket no.: 589-[protected]. Kindly reimburse the ticket amount as soon as possible. Regards, Suresh

I tried to Book Bus Ticket from Mumbai to Jalgaon for 25-Dec-14. The amount is debited from my CC account but ticket was not confirmed. I had discussed with same issue with MMT Customer Care Officer, She had informed that though the amount was debited, the ticket is not confirmed hence make new booking. The amount of non-completed transaction (NU[protected]) will be credited to my account within 48 hours. Till 10-Jan-2015, the amount is not credited to my account. I have sent 6-7 mail, called 5-6 times to customer caer and also raised 8 complaints through my make my trip account. All complaints are closed without any refund / discussion with me. When called to customer care, the officer is asking me to submit my CC statement to prove that amount has been debited and not credit to my account. This is very painful experience with make my trip. I want to understand when will my amount get credited to my account?

It is proved that Make My Trip is only interested in new customer. I was told that I will get 200 RS cashback if I will make my booking with Koak Card so I did, and at last I was told that I would get Make My Trip vouchers which I would be able to use during my next booking. That is totally ridiculous. Why should I go to Make MyTrip again who has cheated me.

Name :- Abhishek Tiwari
Makemytrip Booking ID:- NU[protected]
BUS TYPE BOOKED:- 2X2 MERCEDES BENZ, AC VIDEO
BUS TYPE TRAVELLED:- 2X2 VOLVO.

I booked a Mercedes Benz bus ticket from Manali to Delhi on 30.12.2014 through Makemytrip.com.
There was no prior intimation from makemytrip that this bus has been discontinued on this route. On my enquiry at the local private bus stand i came to know that this bus has been discontinued. I called Makemytrip customer care on 29.12.2014 and enquired the same. I then received a confirmation msg from makemytrip.com that there is no change and same bus will leave at 16.30 on 30.12.2014 from Manali Private bus stand.
On 30.12.2014 at 13.00 i again tried calling the bus operator 'Monal Himalayan Travels Pvt Ltd - [protected]' the operator informed that its a volvo bus whose ticket is Rs.900 for one day advance booking and Rs.1100 for current day booking. Then I talked to Makemytrip.com and asked them for my refund and then they asked me to wait for sometime. Then i received a call from bus operator at around 14.30 that i have two options either i have to travel in the provided Volvo bus or i have to cancel the ticket and try for some other bus. Since i was helpless at that time as i had a train booked from Delhi to my home town allahabad so i agreed to travel but i was also promised a refund of the difference in the ticket value. The makemytrip.com people are total fraud and they are charging passengers 550/person extra on the ticket. I booked two tickets hence i lost around Rs. 1100. If they had informed me in time i could have completely cancelled the ticket and would have arranged some other bus service. The seats of the bus in which i travelled was very uncomfortable and legroom was almost nill. Me and my wife could hardly sleep on the way. She also felt sick since we could sleep properly the whole night. For the sake of my comfort only i booked a costly Mercedes bus ticket even though i could have booked a cheaper volvo ticket. I booked two tickets hence i at least deserve a refund of Rs.1100 for the two tickets, ignoring the discomfort caused to me by makemytrip.com

Sir/Mam, kindly help me in this matter so that these bus booking frauds can be stopped in India.

I booked my ticket from AGRA to PUNE. It gor cancelled and I received the message from IRCTCi that "the amount wil be refunded". But Iits been a month and I still did not get the amount. PNR: [protected] email id : singhshalini18.[protected]@gmail.com Name : Shalini Singh [protected]

I had purchased three tickets from Make my trip, one for my wife, one for my self and one for my son. Singapore -Hyderabad ticket. The issue started from 24th November when at first i tried booking the ticket, money was debited from my account but my tickets were not done, my wife's ticket was wrongly done, my son who was turning a child on the date of travel was booked as an infant where as make my trip collected the full amount. After this i tried contacting them several times, wrote many mails and finally on 27th there other team refunded back the money which their ticket booking team were not aware of. After this when they felt that they have returned back the money, they started helping me in resolving the issue. Many mails were exchanged between Make my trip and me where in i pointed out on their mistakes and dishonest way of working. Most of the time they lied to me and when i told me that i had everything confirmed from the airline, then they purchased my ticket. finally i wrote a mail to Deep Kalra CEO make my trip, by then some one from make my trip has sent me a copy of chronology of the mistakes that has happened from their end in booking my ticket. after that they became polite to me and communicated me that out of ticket cost of 24, 000 because of their mistakes they are only charging me 9000 now. But i clearly told them that they had always given false statement to me pertaining to each and every activity, for which i have substantial proof i.e., all mail copies. i told them that if they answer to my questions and give me a brief note on their misdoings, i shall surely pay them the money but till now they have not turned up and they are not ware that i am already having the chronology of the event about their misdoings. please suggest me what next step should i take against them. i have all the mail copies.

Very bad experience. Booking Id: NH[protected]. I booked a hotel &amp; got d confirmation. Hotel said its not confirmed. After Makemytrip spoke to hotel &amp; confirmed, hotel didnt allow us to visit it as they said its not confirmed. We wasted hours in booking other hotel. Even it was escalated at ALL levels spending several hours, We didn't get full refund. How can they rob my money without giving service? The customer executive Pooja SSadhu gave false commitment.

MakeMyTrip Team, I have been trying to follow up regarding this complaint[protected] since December 21, 2014 with absolutely no reply from your side. This is absolutely unprofessional inspite of the number of follow ups from my side (via emails, your web forms and over the phone). I have been liaising with Vishal on this for the past 2 weeks and he has escalated it to the concerned department, but I have not received a single email or phone call about this. This is a formal complaint against booking ID: IN1411B5S183734. Kindly allow me to narrate the sequence of events that] led to this complaint. The Honeymoon trip was booked on November 26, 2014 with the assistance of Mr. Jay who was quite helpful in assisting me in putting together a suitable itinerary. The trip was as follows: 1. December 13, 2014: Fly from Chennai to Delhi. Drive from Delhi to Shimla. Check into the Radisson Shimla. 2. December 16, 2014: Drive from Shimla to Manali. Check into The Himalayan Resort and Spa, Manali. 3. December 19, 2014: Drive from Manali to Dharamsala. Check into the Nature Bloom Hotel and Resort. 4. December 22, 2014: Drive from Dharamsala to Amrit. Check into the Hyatt Amritsar. As per the MakeMyTrip payment policy the entire payment of Rs. 1, 26, 590 was made upfront. Unfortunately the events that transpired once the trip was underway has left me no choice but to register this complaint. Here is what actually transpired: 1. December 13, 2014: Flew to Delhi from Chennai. Drove to Shimla. Checked into the Radisson Shimla. Since it was the snow storm there, we were unable to venture out for the duration of our stay. This I understand is under no one's control, so we were just at the hotel. A trip to Kufri was included as part of the package, but the taxi driver assigned to us said the roads were closed. We found out from another couple staying at the hotel (who had also taken the package from MakeMyTrip) that Kufri was open and their taxi driver took them there. This was surprising to say the least. 2. December 16, 2014: We left Shimla as scheduled en route to Manali. But we never got to Manali. When we reached Kullu, we were told the roads to Manali were closed and no vehicles could pass. But when we called The Himalayan Resort, we were told that we could drive through which was not the case. We had to end up spending the night in Kullu in a lodge with no power, no food and most importantly no heat in temperatures that went as low as -5 degrees. Please remember this is a Honeymoon trip and not a camping one. We had to pay out of our pocket for another room. 3. December 17, 2014: We are told that the road to Manali has been opened up. This morning I called the MakeMyTrip staff to ask for their advice since we have never been in a situation such as this. The standard response we got was someone will contact you. Someone NEVER contacted us. I must have made at least 15 calls that day, all to vain. We start the drive from Kullu to Manali and once again don't make it. Once again I try to reach the MakeMyTrip staff to ask for their advice and do not get a response. We then decide to turn around and head to Dharamsala since Manali is out of the question. We then find out that the road to Dharamsala is also closed. Once again, we try to reach the MakeMyTrip staff but there was no help. I got the same standard answer that someone would contact me. Since Dharamsala was also closed, we then decided to go to Amritsar, the next place on our tour. I finally get a call from the MakeMyTrip team, but the service was just poor. In a nutshell, I told them the above mentioned events and that we were heading to Amritsar because we had no choice and requested the reservation we had in Amritsar on the December 22nd to be advanced so that we could at least find a place to stay and get some food and warmth. Mind you, we have been on the road for over 14 hours at this point. I am also told the team will try to make some adjustments to accommodate us. This never happened. 4. December 20, 2014: On December 18 and 19, once again I try to reach the MakeMyTrip team to try and rework the rest of the tour especially since we couldn't even get to 3 of the planned places on the trip and am told that I will be contacted by someone. The call has still not come. I once again had to pay out of my pocket for the 2 days in Amritsar. Since we did not get any help from the MakeMyTrip team, we decided to head back to Delhi since that is where we will be returning home from. We checked into a hotel there and once again had to shell out from our own pockets. To say that this trip has been nightmarish would be an understatement, but it is simply unacceptable the customer service that MakeMyTrip offers its customers. After spending Rs. 1, 26, 590 for a trip, we have already had to shell out an additional Rs. 65, 000 simply because your team just kept making false promises and did not have the courtesy to return calls for distress. There were times when your staff even hung up the phone on me while I was trying to explain to them the dire predicament we were in. I am not even going to mention the toll this has taken on my newly wedded wife. And I am still waiting for that phone call. At this point I have just given up especially since I have tried reaching your staff at least 50 times during the trip looking for help, not to mention the follow ups for this complaint. While I understand your team has no control over the weather conditions, it is absolutely unacceptable that your team provides such poor customer service knowing fully well the plight of the customer. In the interest of keeping it civil for all parties involved, my request is simple: Of the entire trip planned, we spent 3 days in Shimla at the Radisson and 1 day in Amritsar at the Hyatt. The remaining 7 days (6 nights) hotel expenses have been additionally paid out of my own pocket. I would like a complete refund for those 6 nights. Since the payment to MakeMyTrip was made on a credit card, this should be simple enough to reverse. I was already told that the refund would be done (on one of the calls) but I don't see any movement on your part. Please ensure this is taken care of immediately. At least this time, I hope to see some promptness on the MakeMyTrip team's part. Looking forward to a quick resolution to this complaint. Thank you. Ranjith

Hi, In the whole process of ticket booking for the mentioned booking id (NF[protected]the ticket was showing refundable (have proof of the screenshot of the confirmation attached). But post payment i received makemytrip confirmation mail as the ticket is non refundable. i booked the ticket only with an intention that the ticket is refundable . not because it cant be refunded if any issue arise. In addition i call makemytrip call centre from my mobile no. raising this concern and the customer care agent simply denied to raise a complaint id against my request stating he is facing some technical issue. When i requested to transfer the call to the senior or other agent who can provide me the complaint id. The call was on hold for past 1hours and no body yet responded. Makemytrip Customer Service is really pathetic, and i FEAR to book any further ticket with makemytrip as the outcome of the whole process is not same. my refundable ticket is now non refundable. Request you to get this corrected to avoid any refundaable issues with respect to the above booking. Moreover while writing this complaint i am not able to attach the screenshot of the proof of the system website to show ticket refundable. Moreover Makemytrip Complaint page is down. Kindly get the ticket status corrected to refundable and share me the confirmation. This is clear intend of misleading the customer for transaction of ticket which was not promised as per the details shared.