MakeMyTrip India Complaints & Reviews

There is a long wait time on the calls and eventually when do get to the point of date change in the conversation the line drops. The message or reason which is given after that is technical snag, I have seen this 5-6 times across 2 ticket bookings. I was wondering is the a common pattern if yes then this could be a way of rigging or harassing customers from changes.

Dear Concern, I booked few tickets of Malindo Airlines worth Rs. 65000 on 26th Sep 2014 for two passenger from New Delhi to Malaysia through Make My Trip. 1. Ved Jaiswal 2. Swati With the first passenger by mistake i din't put middle name (PRAKASH) while booking ticket. In second passenger name i wrote Swati as per the passport but their system took it wrongly and updated it Mrs. Swati Mrs. In one ticket subtitle got change Instead of Mrs. Swati to Mr. Swati Now when i took followup with MakeMyTrip till 29th Sep calling 4-5 hours everday, they said name can not be amended as per the term and condition of Malindo Airlines. But for the Second passenger they kept me on hold. And for cancellation, MakeMy Trip were saying tickets are non refundable. Then i confirmed with Malindo Airlines, and got to know that tickets are refundable. and i din't get any other information as they din't entertain me. Now when i conveyed this message to MakemyTrip Call center supervisor, They took the conference call with malindo airlines and cancelled my two tickets on 29th Sep with the refundable amount of approx Rs.43000 with the cancellation charges of 7000. It was suppose to get credit in my account till 10-Oct And for Other tickets with the name of Mrs. Swati Mrs. still they kept me on hold and keep calling me to solve the issue.And finally they approached to right person in Malindo Airlines head office in Malaysia for the name amendment and took me on conference call with them to amend the name, and it got amended. At the same time i confirmed with the same person from malindo airlines regarding other tickets, Ved jaiswal and Mr. Swati which i cancelled, then he told me that it would have amended on request. As subtitle is not an issue in travelling as well as For the middle name he said, Malaysian Immigration Department does not consider middle name. so it would have got amended. So In total make my trip did not approach to right person in Malindo airlines at the right time other wise i wouldn't have to cancel my tickets, in cancellation of tickets and making new tickets i have incurred a loss of approx Rs. 15000. And in their mistake first they were just avoiding, but when i put pressure on them, then they ignored the Term and conditions of malindo airlines and approached to right person in Malindo airlines to get it amend. Call center is not responsive in a efficient manner and even they kept me on hold for hours and hours and hangup my call, I went to head office they promised me help out, but still today is 28th Oct, I haven't got my refund of Rs 43000 as well as they are not listening regarding the misguiding of name amendment. Call center of MMT has promised me more than 20 times to revert on my issue but i never get a call on any issue. then i had to take followup every time. In total i am demanding the Approx Rs.43000 as refund as well as approx Rs.15000 for loss which i have incurred. All Booking Id's are : NN[protected] VED JAISWAL : NN[protected] Mr. Swati Both tickets i have cancelled as they denied to amend my name. Refund amount Appro. Rs 43000 and cancellation charges Approx Rs. 7000 Made new booking with the price appreciation of Approx. Rs 2000 ... : NN[protected] VED JAISWAL : NN[protected] VED JAISWAL Both Booking id still have to cancel with the passenger name Ved Jaiswal as i have already booked new tickets with VED PRAKASH JAISWAl In this total approximate loss would Rs 5000 ... : NN[protected] MRS. SWATI MRS. : NN[protected] MRS. SWATI MRS. In same booking ID they have amended Mrs Swati Mrs as Swati only as per the passport. It was their fault so they changed it and did not talk about the Term and condition and new itinerary will be sending me. ... So my humble request to DGCA to take followup with them and help me out in refund and misguiding. Regards, Ved Jaiswal Mo: [protected]

Complaint- I booked a bus ticket on line through Make My Trip (Booking ID-NU [protected] ) Operator Name- New Shatabdi Bus Joshi / operator PNR -TS-MMT[protected] WAE (operator PNR 13541) For travel from Lucknow to Agra on 24.10.14 (alloting sleeper berth - S/2 in AC bus) The ticket mention Boarding time – 9 p.m (boarding point land mark –Awadh Hospital ) from Deo Hospital, near Anmol Restorent, ( Hardoi Sitapur Road ) Lucknow, , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , The above travel operator harassed me, causing loss of time, inconveniences, through their wrong intimation & uncourteous behaviour, necessitating me to put my complaint with claim of compensation due to deficiency in services on following points- a- Your on line ticket print out do not mention amount. b- You charged amount Rs.1334/-for full journey from Lucknow- to -New Delhi (but issued ticket upto Agra), who has authorised you to collect higher amount. c- I reached at boarding point (mentioned in ticket-( –Awadh Hospital, Deo Hospital, near Anmol Restorent, ( Hardoi Sitapur Road ) Lucknow and waited sometime, but on enquiry, I found that there is no provision of any such service near reported boarding point. I had tension since my local taxi has left that place by then. d- I tried to contact over phone no. given in ticket (emergency phone [protected]- to find the mobile as switched off ) e- I got tensed & tried to contact another mobile no. given in ticket ( [protected]- to be advised only to note 3rd mobile no. to get any information ) f- This 3rd phone told me to be a driver (I presumed him as related bus driver ), who told me to reach Blue bus standing at gate-3 of Piccadily Hotel (about 700- 800 meters away), I hired a rickshaw & paid for it to reach there tensed) g- On reaching there, I was informed by bus operator staff, that they have 3 buses, today blue bus will not go &, sit in another bus standing there. h- Bus started at 10 pm (against advised departure of 9 pm ) & the ticket was checked by bus conductor & berth was given in 4th cabin (each double decker cabin had one twin sharing berth (there was no numbering on any sleeper berth-ticket allotted berth as S-2 ) . How can there be a twin sharing single berth (with no division/partion) i- I could not sleep all night, under fear (who will be next sleeping passenger in same undivided berth ), but no 2nd passenger joined because of festival. j- Bus was scheduled to reach Agra by 5 am, so at 5.17 am, I went to driver to enquire the status, but I was shocked to know that bus will not go Agra and has taken Express Highway for Delhi. k- Driver told me that he was not told that there was any passenger for Agra in bus. ( bus conductor checked up ticket at lucknow before allotting me berth ) So bus by passed Agra at around 4 am ( scheduled arrival at Agra was 5 am ) & headed for Delhi through Express Highway.. Bus did not stop and bus driver told me rudely to contact ticket booking office. I tried to contact the the phone numbers given in ticket as mentioned above, , no one picked up phone & I was forced to sit upto Delhi.. l- It was a festival day (bhai duij ) & my relatives at Agra drop point kept waiting for me since 5 am. m- I had to jump out of bus at Jewar toll plaza (152 km away from Agra towards Delhi ) to catch next available ordinary roadways bus for Agra (Hapur depot bus –UP 14 DT/4775 Rs.159/-) to reach by 9.30 am. Thus you are advised to pay immediately the compensation of Rs.5000 + expenses+Ticket cost immediately to my card account, else i will take legal recourse & reporting to press about such inhuman behaviour, excess fare charging, uninformed change of bus & changing route .

I have booked the ticket to Washington DC Dulles airport from Abu Dhabi on November 16, 2014 and return same. Due to error i missed typed the date and i called the agent company to revise the date of departure and i have informed that the ticket is offer and cant be rescheduled or refund but these information was not mentioned at the initial stage of ticket booking but it is printed after ticket booking. I found out the price from airline directly and noticed that the price is much cheaper than make my trip charged me but still my compliant is why they are not notifying before paying the amount. Make my trip is charged me AED 4, 000 and actual regular price is AED 3780.00 This is really cheating to public and rescheduling is not permitted i forced to book new ticket so kindly request you to provide me the justice and punish these goons.

i booked 3 tickets on 24th august 2014, travel date 25th august 2014 from srinagar to delhi (booking ID's NF[protected], NF[protected], NF[protected]. I made cancellation request and got cancellation successful with reference id's IN1408R2S197362, IN1408R2S197359, IN1408R2S197364. the amount they assured will be refunded was 1727 each which equals to 1727x3 = 5181. but they refunfed only Rs 98, Rs 98, Rs 258 (Tota 454). whenever i contacted them they defer by saying we will take action and your amount will be refunded. Now i request yourself to take necessary correct actions and advise makemytrip.com to refund full amount as soon as possible

i was on nepal tour wef 13/10/2014 to 18/10/2014. theexperience was bad in following respect:- HOTEL GRAND EARLIER IN ITENERARY IT WAS VAISHALI MESSAGE WAS GIVEN HOTEL UP GRADED TO GRAND. WE FIND IT WAS BAD &SURELY DOWN GRADING IN ROOM THERE WAS NO DOUBLE BED BUT TWO COTS WERE JOINED ON OUR REQUEST. IT WAS CALLED A/C ROOM BUT THERE CENTRAL A/C WAS DISFUNCTIONAL SO ON OUR REQUEST HE PROVIDED PEDASTAL FAN .ROOM NO. 504 WAS NOT HAVING HAND SPRAY OR JET NEAR COMMOT. THEN GIVEN ROOM NO. 703. AGAIN DEFECTIVE ROOM HAND SPRAY WAS DEFECTIVE, WASH BASIN TAPE WAS DEFECTIVE.INSTEAD OF A/C PEDASTAL FAN PROIDED. EVEN THE ROOM SERVICE WAS DHILI OR THEY DIDNT RESPOND EVEN. RECEIPTION ALSO NOT CURTIOUS TO ATTEND OUR COMPLAINTS, KEPT PURPOSELY BUISY IN DOING SOME CALLS. WE HAD A NOTE IN LOG BOOK OF HOTEL GRAND. ON 13TH WHILE WE FORGOT OUR MOBILE CHARGER, AS WE WERE TO COME IN SAME HOTEL ON RETURN WE ASKED ABOUT MOBILE CHARGER ON RECEIPTION AFTER PRELIMINARY ENQUIRY IT WAS TOLD THAT THEY HAVE NOT FOUND IT, AND SAID THAT WHILE VACATING ROOM YOU SHOULD BE CAREFUL. AFTER MAKING REPEATED PERSUANCE WE GOT IT.THIS SHOWS THE POOR QUALITY OF SERVICES AT HOTEL GRAND. VEHICLE WE WERE A GROUP OF 14 PACKS AS PER DELUX PACKAGE THE SPACE WAS INSUFFICIENT IN TOYOTA HYCE HUM LOG GADI ME THOOS DIYE GAYE THE. ON ROUT KATHMANDU -POKHARA THERE IS MANAKAMNA TEMPLE WHICH MUST TO BE INCLUDED IN TOUR ON REQUEST DRIVER WAS AGREED TO STOP VEHICLE WITH A CHARGE OF RS.100/- EACH .ON REQUEST TO LOCAL REPRESANTATIVE HE ARRANGED REFUND. IN ALL TRAVELLING WITH MAKE MY TRIP, BRAND HAS NOT GIVEN GOOD EXPERIENCE, BUT SOME BAD MEMORIES LIMITED.

Dear Sir, I am sorry to say that, so far my balance cash after deducting the cancellation charge have not been refunded. Kindly see into the matter, I too have sought assistance, but could not get things done, PNR-CE12FR. Sincerely yours Chihanphi Payee of ticket booked [protected] is my contact, pls assist me. Thank u

ear Sir, This is to in form you that I have an bitter experience on that tour Siliguri TO Kolkata 19th oct2014 I know that Make My trip is reputed company & it service is better than other, but on that time company given under performer, On 19th oct2014 I purchased a Ticket from Make My trip for Kolkata for Santanu Travels Bus Type is Leyland A/C seater/slipper Maharaja push back & PNR No is 6EGFK9 & departure time was 7pm but unfortunately bus start his journey on10pm & Bus is given different named Sangita (WB-73C-2997) & it have a poor wheel & interior decoration set is not up to mark, also have a lick in road . My set no 21 also sod to anther customer by travel agent & it was so confusing So my request is that please don't given this type of Bus ticket on your site it is matter of reputation . Thanking YOu Tamajeet Adhikary ph:[protected]

I booked an domestic holiday tour to Andaman Island with Make My Trip on 22/09/14 at Make My Trip Kolkata Office at Sarat Bose Road, my booking ID was IN1409B3S014862. The duration of journey was from 15/10 to 20/10. During the time of booking the booking agent Pinky told us that there was to options for booking one with Niel Island stay and one without Niel Island stay. But she insisted to go for without Niel Island stay. So we booked accordingly. But the real scenario is the cruise ship MAKcruz operates from Portblair to Havlock and to Niel and back to Portblair once a day. So during Portblair to Havlock and Havlock to Niel we went in cruise ship MAKcruz. But in the evening the MMT people (the Manager at Niel Island). Put us in ordinary ship without reservation. So we had to come all the way to Portblair standing at the deck for around 2 and half hours. Next day the other group (who has Niel stay) came by cruise ship MAKcruz. If both have paid the same then why this preferential treatment. You could have made the tour package with Niel stay for all the people. I have paid a substantial amount of money why I have to come standing in a crowded ship without seat reservation. I need a satisfactory answer. I have booked a Shimla Manali tour as our Honeymoon tour in 2011. My wife insisted so I booked MMT for Andamans. But the way you have done this, she herself has told me not to book MMT in future. See it takes a long time to build a good reputation but takes a second to destroy. Abhishek Halder

Hello Team, Regarding IN1410B4S033944 Today 18th October 2014 12:10 IST I was booking a return flight for my wife and daughter from Delhi to Singapore. The Flight Cost was around 55000 INR. This Gentleman named Kanishk Sharma from make my Trip called me and said he will assit me with better fair. He took nice 20 minutes and made an itenary for Bangkok instead of Singapore. On noticing that I told him its Singapore then he again tried and took another 20 minutes to generate a booking number and asked me to Pay 56156. I did that and he again kept asking passenger details for another 10 minutes and finally started telling that Flight charges are Changed now and I need to pay more. I asked for refund as I could see better fares on the internet on MMT site and Airline site. He didnt let me speak to supervisor and neither did immediate refund. He gave me option of 3 Days refund which was no use for me as I would miss booking my flight with the card for another 3 Days. Another Guy Sachin Tyagi then gave only option of booking at a higher rate which I had to opt as my money was already with MMT. I finally paid another 1800 INR and got the tickets booked at a much higher rate in 1 Hr and 10 Minutes. This was totally the MEss created by senseless, (Seems uneducated) and pathetic travel advisers from MMT. When I asked for Compensation of all this, the only thing I got is "Sorry Sir" Is that all. Pathetic service and I will Blog it and also take to consumer forum as well. Attached are snapshots of the flight rates available after an hour as well. Will never ever recommend MMT Mohit

Dear Sir, I made a booking with Make my Trip for flight from Mangalore to Dubai with Air India Express on 13th September 2014. But I had to cancel the ticket and had a word with customer care executive in their toll free number for getting my refund. They informed me that they will take the request and will process it in 5 working days amounting to Rs 7877/- will be refunded to my credit card. They sent me the confirmation mail on 13th September stating that “They have confirmation from Air India Express and it is the have got the confirmation from the Airlines that they have initiated the refund”. When I crossed checked with Airlines in Dubai they confirmed me that they have already refunded the same to makemytrip, please check with them. But now makemytrip is still confirming with the Airlines that will be check with the airlines. It’s more than a month now and they are still checking the issues. Just because of this I am paying the interest on the outstanding my credit card. Below is the copy of mail correspondence and booking for your reference. Request you to help me out and get my refund. Thanks and Regards Jain Sebastian K [protected]@gmail.com [protected] Subject Cancellation Discussion Thread Response Via Email (Parveen Verma) 13/09/2014 10.37 AM Dear customer, Greetings from MakeMyTrip! We apologize for the inconvenience caused due to delay at our end. This is in reference to your booking id NN[protected]. Please note that we tried to call you on this number 971-[protected] however your number is not connected so as we have checked with airline and as per airline cancellation done and the refund amount is 7877/- and we have initiated the refund and it will done within 5 working days. We value your business with us and look forward to assist you with all your travel plans. For any further assistance we are available round the clock on our toll free number[protected]MTNL/BSNL) /[protected]Airtel) /[protected]Any Landline).You may also write to us through reply email or writing to [protected]@MakeMyTrip.com or visit us at www.MakeMyTrip.com. We care for you and value your business with us and look forward in assisting you with all your future travel plans. Yours Sincerely, Parveen verma | Customer Service Team MakeMyTrip.com 243 SP Infocity, Udyog Vihar Phase I Gurgaon -122016 (Haryana) All Major Mobile Operators:[protected] Tel:[protected],[protected] E-Fax number is 0124 – 4781801 E-mail: [protected]@MakeMyTrip.Com You are welcome to write to our management with feedback about our services at https://support.makemytrip.com/customer_complaint/new_complaint.aspx?pcode=Custo...⇄ Response Via Email (Indu Bala) 11/09/2014 11.11 AM Dear Customer, Greetings from MakeMyTrip! At the outset, we sincerely apologize for the unpleasant instance. With the reference to the Booking ID NN[protected], We would like to inform that we are working on your query so we request you to kindly wait for 24 working hrs so that we can resolve your query and assist you. For any further assistance we are available round the clock on our toll free number[protected]MTNL/BSNL) /[protected]Airtel) /[protected]Any Landline).You may also write to us through reply email or writing to [protected]@MakeMyTrip.com or visit us at www.MakeMyTrip.com. We care for you and value your business with us and look forward in assisting you with all your future travel plans. Yours Sincerely, Indu | Customer Service Team MakeMyTrip.com 243 SP Infocity, Udyog Vihar Phase I Gurgaon -122016 (Haryana) All Major Mobile Operators:[protected] Tel:[protected],[protected] E-Fax number is 0124 – 4781801 E-mail: [protected]@MakeMyTrip.Com You are welcome to write to our management with feedback about our services at https://support.makemytrip.com/customer_complaint/new_complaint.aspx?pcode=Custo...⇄

I had booked a ticket ID NF[protected] for my wife to travel form Mangalore to Delhi through make my trip. Since my daughter had to be operated upon I changed the date on 18/10/2014 from 19th to 21st October thro logging in Make my trip. The request was processed confirming that i would receive the ticket in 3 hrs on my mail. Also amount of Rs 7156 was deducted from my account due to this transaction. After two hrs call was recvd a call from[protected] from one Mr Anup saying that there are no seats available in this flight and he is checking alternate flight. After that the ordeal started, i tried to contact this no repeatedly at least 20 times, but no answer. The help line no promissed several times of call back. But no one called back. I was left with no ticket, having paid rs 22000 odd to make my trip, i had no money.My request kept on showing under process on the net.I was in a situation where i had paid rs 22000 and i did not have the required ticket. Mr Anup who promised another flight had vanished. The help line no said that it was a different department of make my trip. Finally i had to cancel my ticket 3 hrs before the flight. My wife is in the hospital with my daughter. She doesnt have a ticket to travel back. Around eleven thousant rs have been cheated away by Make my trip. And we have nothing to do. My daughter at hospital in mangalore is trying to gather students to join hands aginst make my trip so that we gat a flight or the money. We are approaching all options for justice including social sites.

Hi I booked ticket on 13th Oct 2014, from Chennai to Ambasamudram of rupees 2280 for three members. Next day i tried to cancel the same while cancelling its saying wrong penalty amount(Penalty amount 1961, Refund amount 316). I already contact customer support executive they not yet replied properly, i raised complaint also here i mentioned my complaint reference id[protected]. Still now i not cancel the ticket because of wrong penalty, my journey date was 23rd Oct 2014. Thanks Stalin.M 91 [protected] [protected]@gmail.com

Hi, I booked round trip from Chennai to Port Blair in the Month May 2014 and due to some reason i cancelled my return ticket on 30th August 2014 through Airlines ( Jet Airways ). Jet Airways informed, for refund make my trip has to claim and from make my trip refund will be process to my account. From 3rd Sep 2014 to till date have created more than 50 Request for refund through customercare and i have written more than 20 emails to [protected]@makemytrip.com, not even one time i got reply from makemytrip and there is no update for my request. Whenever i call makemytrip customercare executive create new request and old one removed, i walked into the offline office in bangalore for raising request, they did not help me to my request. I have raised complaint on makemytrip website from 1 to 4 level, haven't seen any update till now. I need to file complaint against makemytrip. Sharavana Kumar K

I booked my ticket from Makemytrip, I had my flight ticket on 17th oct 2014 which i need to cancell, i called them on 15th oct they said that i will get around Rs.18000/- .When i asked to cancell the ticket they said that because of technical error they can not cancel, they asked me to call after sometime, i called them around 10 times but they they were saying me same thing and lastlly they given me airlines number which doesn't work at all and said they can't do any thing they asked me 24 hrs to confirm. Next day on 16th oct i droped a mail to makemytrip for complain they cancelled my ticket but amount was Rs.10500/- because of their fault.Today i called them again they said that i will get only Rs.10500/- and they asked me for 72hrs again for further information regarding amount.This is not just first time one more time i faced the same situation. here i am attaching the one screen shot of phone calls . Regards Sandhya sinha

I had booked two-way ticket (PNRno.-D2C6QY)from delhi -trivandrum (16/10/24) and trivandrum-delhi(26/10/2014). On 14 october i requested cancellation of my delhi -tivandrum flight(on 16nth) but i recieved a confirmation of cancelled ticket on my return journey ticket( 26th). I contacted customer care on 15nth, and they replied it was a technical error because of same PNR no.on both tickets and was promised my refund for flight on 16nth and a flight ticket from delhi trivandrum on 26th.And that they will resolve this issue in 48hours.So far there is no communication from your part. As i need to travel on 26 th from trivandrum -delhi at any cost, please make sure one seat is available for me on the same flight.

Hi, I had tried to book twice tickets from Delhi to Goa. I made the online payment the amount got deducted from my bank account twice and the tickets were not made available to me. Can you please explain why the amount was deducted from my account. As a result of this I will not spread a good word about make my trip and not satisfied customer. I raised a complaint with reference ID[protected]. They said refund has been processed but I did not receive anything as yet. Thanks, Akash Gaur [protected]

Hi, I want launch a compliant against make my trip of rake false commitments.. While booking I was not able to complete payment process because of my password issue. For making the payment again I got 4 times call from make my trip.. After so much communication from them and promising me that the price rate for the flight booking will go high .. Finally I did the payment on a urgent basis. But after doing that didn't. Received any confirmation but amount from my account was deducted . I got terrified I tried calling on that no. Again but no nobody was answering the call now. I tried calling almost 20 times.. But still nobody answered. I thought of reaching them through customer care helpline .. But they were also not reachable. Only repeated &automated voice over was coming and I was not able to reach the any customer care executive for solving my problem. Finally the call got connected to executive after almost 30 mins. But he was also not able to resolve it.. (Mr. Himanshu) . He told me that you have to reach that person who was trying to reach you for booking. I am completely dissatisfied with their service... For booking and payment they are calling 100 times. But for any customer grievances their is no body to answer... I will never book or plan any trip after this incident on make my trip .

I had booked a bus on 28 th september of konduskar from bandra kamlanagar To kolhapur But it got cancled due to some there bus problem i called custmer care of make my trip on that day and asked about refund on cancelation. And they told that if the bus has canceled due to koduskar then they will refund. I called them twice or thrice but still refund has not came.or any feedback for my complain.pllz note my complain.

I booked Delhi to Goa return ticket on 23-Sep-2014.Due to some technical issue I didn't get my e-ticket and I called Make my Trip call help desk.They said that my payment was not successful, I have to pay again .I made payment again .But later I know previous payment was also successful, so I made payment twice . Later, again I call Make My Trip Help desk and asked them to return .Total amount was 9664 but they refund 4977 INR .For remaining amount, I called them more than 10 time but they always say it will take 4 working days .Till now, I havn't received my refund amount .