MakeMyTrip India Complaints & Reviews

The complaint is about THEFT of my hard-earned money by MAKE-MY-TRIP for a cancelled Booking ID: "NW[protected]". The Booking is of a 6-days Tour Package, done on 8/11/2014. A partial payment of 19639/= done online by SBI master-Card 5241********5293 (Samiran Samanta) via website: "www.airindiaholidays.makemytrip.com" which is entirely maintained by MAKE-MY-TRIP. The Creditcard has been charged under the head of "Make-My-Trip". On 10/11/2014, I received a mail at my e-mail-ID: "[protected]@rediffmail.com" from "Mohd.[protected]@makemytrip.com" i.e. 'Mr. Mohd Ahsan Anees' of 'Make-My-Trip' : The mail said that Make-My-Trip is cancelling my package as Hotel is not available at Coorg. This is done even without my permission. They don't bother to inform the customer also about the cancellation due to problems at their end. Ok! I accepted the cancellation. The main fact is that as on 12/12/2014 i.e. even after 35 days I did't received the Rs. 19639/= (the advance amount paid for the booking). I have at least called more than 50 times to their BOGUS Customer care. They are good-for nothing. Every body says "you will get your refund by 10 days", but the 10-Days not con came even in 1-month... Everybody said that your refund has been processed and sent to Accounts, no problem... Even I received SMS and E-mail confirming that. But amount is not credited. Checked with Credit-card and got sure that it is not reached... Then I followed the 4-STEP complain & feedback mechanism of make-my-trip and with 5-days gap between each step, I reached till MANAGEMENT-LEVEL... Hard to believe, nothing happen, and It gave a feeling that 'NOBODY is there on the other END', except a Computer, which is only sending an Acknowledgement.. Thats all... Nobody sees, reviews the complaints... For reference the complaint ID is : "[protected]" at "https://support.makemytrip.com/customer_complaint/mgmt_feedback.aspx"... Hope you could give a push to the sleeping MANAGEMENT OF MAKE-MY-TRIP.

Dear, sir, This is to inform you that I had booked a ticket from bagdogra to Mumbai and. It was a round trip.I got a msg that bagdogra to Mumbai is cancelled. I tried to cal make.my trip but no one receives. So m sending u a complain. Plz see to it..Rishab mittal, [protected], [protected]@rediffmail.com [protected]@rediffmail.com...

I was trying to book a bus tkt from Pune to Hyderabad on 21 oct2014 buy using HDFC Credit card. Amount(2580) debited from my account but tkt was not booked. also it's all most 2 month done but my money still not refunded. Many time i called on make my trip customer care but no satisfactory answer is coming. i sent them all related document like credit card statement etc but still issue is there. My Complain No: Reference ID:[[protected]] I don't know when this amount is going to be refund.

Recentaly i booked my bus tickets (01/12/2014 kanakvali to pune 8.00pm 3 seats paulo trvels) from http://www.makemytrip.com/My booking id's are NU[protected] & NU[protected]. The bus is not arrived on mention date. Bus Operator (Paulo Travels) didn't pickup the call and also make my trip didn't support me on that day.From last 6days i am contacting make my trip call center and they said that, we replay on this asap. But still i didn't get any reply. What can i do now, please help me out...Also i am attaching my bus tickets.

I made booking through MakeMyTrip Confirmation for Booking NF[protected] for 11th Jan 2015 from Ahamdabad to Chennai Spice jet Flight. I understood same flight is cancelled till Dec and there is no communication / confirmation from Makemy Trip. I have send reminder 3 times and tried to contact over phone 20 times but no response. how can I secure that any loos i will bear due to change in flight? Pl. advice. Regards; vaibhav karade

Respected Sir/Mam Recently I booked my bus tickets (Kanakvali to pune 01/12/2014 8pm 3 sleeper seats) from http://www.makemytrip.com/ My booking id's are NU[protected] & NU[protected]. The bus is not arrived on mention date. Bus Operator (Paulo Travels) didn't pickup the call and also make my trip didn't support me on that day.From last 6 to 7 days I am contacting make my trip call center and they said that, we replay on this asap. But still i didn't get any reply. What can i do now, please help me out... Thanks in advance Sanket Chavan [protected]

I have contacted Makemytrip nearly 20 times via emails and phone regarding reimbursement and refund of a cancelled ticket (cancelled by the Airline). I also have escalated the issue 2 times. The only thing I have received multiple times is automated response. I am still waiting for my refund and reimbursement since 3 months

Team, booking id -NF[protected] .Cancellation date--29 Oct '14, 16:31 hrs what a pathetic service u guys provided to me and how much u guys mentally harassed me?? I have called 1000 times and put u guys no of mails. Every time I am getting the same response like I would be getting a call from makemytrip senior member within 24 to 48 hours And you would get the refund within 3, 4 working days. I have cancelled my ticket on 29 Oct '14, 16:31 Hrs and it is going to be more than 1 month. I did not get a single call back regarding the refund and whenever I am calling I am getting the same answer that u guys are working on the issue an every time irritating me by asking the same qns like when u have done booking and when u have cancelled ??how much times I need to tell u guys ? Don't U have logs on the service request?? Its too much...Will u refund my money now????I am having u guys mail that it would be refunded latest by 15th December and several mail regarding It would be refunded in 3, 4 days??R u guys fooling me ??? I am very much frustrated with u guys response. Will u process the refund??

I had booked a ticket through 'Makemytrip' on the 2nd of July 2014 for travel from Chennai to Srinagar scheduled on the 18th September 2014. Due to the floods in Srinagar, the GoAir flight I had booked was cancelled and I was told that the refund amount will be transferred to my account within 7-14 days. IT HAS BEEN MORE THAN TWO AND A HALF MONTHS NOW AND I HAVE NOT RECEIVED MY REFUND YET. I have filed written complaints on Makemytrip's website and there has been absolutely NO response from their end. I have called their customer care lines a million times now only to have been on HOLD for hours on end, without a single representative to come on the line, let alone care to respond to my complaint. Details : Makemytrip booking ID : NF[protected] Airline PNR : 2TXM3V Passenger names : 1. Gopalan Soundararajan 2. Sujatha Gopalan 3. Arvind Gopalan 4. Nirupama Gopalan PFA photo proofs. Makemytrip - Kindly ENSURE that the refund that is due to me is returned ASAP. I have endured enough nonsensical and IRRESPONSIBLE behaviours from your organisation in the last two months and I do not intend to any longer. Regards, Nirupama Gopalan

Dear Sir I have tried booking flight ticket online through Make My trip.com on 4th December 2014 from Raipur to Delhi and the request of payment came through there website www.makemytrip.com. i had done the payment using internet banking through my SBI account no [protected], the amount was 8219 Rs. its already 24 hours and still i didnt get any response from makemytrip.com However the payment has been transferred to INB Avenues India Pvt Ltd instead of Make My trip.com and the transaction details are shown below for your reference Date (Value Date) Narration Ref. No. Debit Credit 04-Dec[protected]Dec-2014) TO TRANSFER INB Avenues India Pvt. Ltd CCABL2ETW799IG00GWTNJ7 TRANSFER TO [protected] AVENUES INDIA PRIVATE 8, 219.00 Please i request on behalf of all the customers to please solve this and help us to get back our money. Thanking you Yours truly Abhish Raj, +91-[protected], +[protected], +[protected]

I am a frequent user of makemytrip services. On 04/09/2014 I tried to book a ticket from Chennai to New Delhi amounting INR 11260 however due to certain technical issues in server my ticket was not booked and with my approval my money got transferred to MMT wallet. So using my wallet I booked another ticket for INR 9203. So my balance amount in wallet was 2057. So after two days when I tried to book a rail ticket using my MMT wallet, to my...

i booked flight from chennai to belgaum on 2nd dec 2014 to travel on feb 7 2015, every procedure was followed but at the last moment when i saw the amount of Rs. 5636.00 was decucted by make my trip from my BOB account, but i didnt cereive any confirmatory message or mail from the website. and when i looked my profile there is no history of booking. i have the proof of my ATM statement where it says Rs 5636 has been deducted and also a SMS from BOB saying make my trip has deducted Rs. 5636 from my account. so what should i do now?? when i call to customer care, there only recorded voice. there is no provision to talk with the executives. my user name in makemytrip.com was... manju.[protected]@gmail.com kindly do the needful i amm here by attaching the ATM statement which says Rs 5636 has been deducted from the BOB account and browsing history which shows the booking procedure has taken place.

I was booking an internation ticket using Makemytrip and due to incorrect details in the ticket, I had to void my ticket as suggested by the agent from makemytrip. During the process of voidation, they said they will deduct 600 rupees from the amount i paid towards the tickets and re-fund rest of the amount in to my account in 7 working days. Based on this confirmation from the agent, I agreed to void tickets instead of making the correction in the tickets via airlines. Then I had to borrow money from some one to make the booking as the internation travel I was booking costed more and my amount which I paid earlier was stuck with re-fund for 7 days. Later after 7 days, I called customer care of Makemytrip, they said it is still under process and will be deposited next day (25th November). I called them up again on next day, I got the same answer again that it will be deposited next day (26th Nov). I called up again on next day, they said 27th Nov. I called on 27th, they said 28th. I called on 28th, they said 1 Dec. I called on 1 Dec, they said 2 more days. All the above called, I am making from outside india. They said their numbers are toll-free, but my service provider charges for this number, so I had to spend nearly $200 just to call Makemytrip. I have asked for callback, they said they have raised a request internally for calling me back, 5 times, surprisingly even a single time I received a call. This above one is by calling them up. I tried other way, their support via chat. I did chat more than 30 times. Every time, they transfer me to some one, 10 times, I had to wait for 20-30 mins and disconnect as no one picks up my chat request. More than 10 time, they transfer to some one, they will say we are still working on refund, can you please wait for one more day. I will be asking something to them and they disconnect the chat session and keep customer un-happy. I tried contacting them via email, every time I send e-mail asking for updates, They said we are working on this, please give us 72 hours to refund. I have received this mails every day, many such 72 hours passed, but no useful update. Not sure why makemytrip is taking so long to refund my money and not even a single person from their customer service is honest and help up. Every time i contact them, i got false information. An interesting update from one of the customer service person - She says, " We have verified your cancellation/voidation with Airlines and as per policy there is nothing to be refunding to you". This was shocking update from her, as I have voided ticket based on the Makemytrip customer service and now again they are giving an wrong update to me. I have given them my new contact number every time I contacted them and said, I am not on the number which I booked with because I have already travelled to other country so call me on my new number. But surpricingly, every time they say, we have contacted on you number 900*******, I will tell them I have given my new contact number and asked to call on that why are you calling my Indian number. They say we are sorry for that and we will contact on new number. This happened many times and still not received an update or call on my number. Here is my booking ID: NN[protected] Voidation date: 14-November Agent confirmed me before voidation and promised refund in 7 days after verifying my details and then I agreed. But now, I am regretting about this decision and decision to use Makemytrip for booking my tickets. There is my mail ID linked to this booking ID and they can contact me anytime via email and not via old phone number.

I have made the booking on 1/11/2014 with jet airways from travelling from indoor to pune.I canceled it at 10/11/2014 but still i did not get any refund.I am fed up with there customer service.I called them 7-8 times but still my issue is not solve.Really Worst service i ever seen.MakeMyTrip u lost your customer.

hai sir i D.chandra sekhar tried to book a flight ticket through ur website for dec 6th flight airindia from hyd to vskp 26th morning around 8.20am... but couldnt get the ticket processed but from my SBI account sum of rupees 4, 835 got debited when i checked my bank statement i could find my amount got transferred to make my trip with account num [protected]...with reference num NF[protected]P01IG00GBLSEI...For the transaction...i request you to kindly refund my amount of 4, 835( four thousand eight hundred thirty five) at the earliest...thanks and regards...d.chandra sekhar cell: [protected]

I made a mistake by booking from your website.My booking id is- NF[protected].A part of the money i paid using My Wallet money and a part of it i paid through the use of my ICICI Bank account.My Wallet money was refunded but It has been more than a month and i have not received my refund to the bank account(Rs. 4102). I was told that refund has been done from your end and a RRN #[protected] was given. I checked with the bank and they...

Despite being a returning customer of MMT, It has been a very frustrating experience for me to get my cash back of Rs.500 from MMT. MMT's customer care has been pathetic to say the least. At times it takes more than an hour to connect to their customer care executive. After that many times the customer care executive disconnects the call. Besides sometimes the call to their customer care gets auto disconnected!!! and they have no courtesy to call back!! well if your payment fails on a ticket then they do call back instantly - but when you raise a service request - it is rarely replied back - despite several reminders - there is rarely any response. This is the hypocrisy that MMT stands for. I have been struggling to get Rs.500 back for a ticket that i had booked. I had tried booking the ticket on my android phone but due to some problem on their Android phone app, I was unable to make the purchase on the phone app. MMT provides Rs 500 cashback if the ticket is booked using their phone app and you use the code - "MMTAPP500". Finally I had to go to my laptop and booked the ticket and used "MMTAPP500". Somehow the MMT website was able to accept the purchase and my credit card details. Now MMT says it cannot provide cachback to me because I booked the ticket using their website and not their phone app. Even after providing the screen shots and all the info they had wanted, every one from top to bottom - is of just one opinion - "sir, you must have called us and we would have sorted the issue" I was booking the ticket at 7AM in the morning, if the ticket price goes up then who is going to pay for it? Despite talking and writing several emails to the customer care, the response has been very rare and sporadic. Not to mention the disconnected calls. I wonder are there really so many disgruntled customers of MMT that the call is on hold for so long?? Anyways, When I booked a similar ticket on Goibibo I got instant discount of Rs. 500 on my purchase - no problems of cashback problems. This is the difference between goibibo and MMT. Beware people to book your tickets using MMT. MMT just does not care for their customers. The only thing they know is how to make life difficult for their customers.This treatment is meted out to me who has been a returning customer to MMT and have purchased about 7-8 tickets from them previously. The only thing MMT is interested is in making "memorable memories". Yes they have definitely made it this time for me - a painful memorable memory. People, do not trust MMT. They are not worth your time. It is better to trust Goibibo and i have not been had any problems so far with it. MMTs customer care is the worst I have interacted with. You can trust anyone but not MMT to resolve your query. Have a nice day ahead!

On 3rd Oct, 2014, i have booked a flight ticket through makemytrip.com from Bangalore to Visakhapatnam to travel on 18th Oct, 2014. Due to cyclone effect in Visakhapatnam, the flight were un-operational.Later i got a message on 14th Oct, 2014 that the flight got cancelled. I waited for refund amount which i haven't received, on 20th Oct, 2014 i have called Spice jet customer support and requested to refund the amount, they replied 'as the flight was non-operational', i will get the full refund for Rs: 4204.Later i called Makemytrip.com, as the refund would be processed through makemytrip.com, they have refunded an amount of Rs: 2254, which was half the amount i had to followup up multiple times waiting on the call for more than 15-30 hold time, and they disconnect the call, without providing appropriate status, requesting for refund, which they have not processed yet, when ever i call makemytrip customer service, they inform saying we have escalated your concern to payment dispute, they put on hold for several minutes, and come back to us informing it will take 4 business days to process the request. Please find the below makemytrip call details, which i have called for refund the amount.21st oct 7:59 AM28th oct 4:36 PM1st Nov 20:23 PM5th Nov 18:45 PM11th Nov 13:19 PM25th Nov 10:40 AMOn 25th Nov, Avanthi Singh (ext No:9751) she was rude, not transferring the call to the supervisor, she was shouting on the call, saying she cannot transfer the call and she disconnected the call.I still haven't got any proper response regarding the refund. On 11th Nov, i have called makemytrip and spoken to the supervisor, then he connected the call with spice jet accounts team, then he has mentioned that they have refunded the amount in 2 splits. Please find the below details. on 17th oct 2704on 28th oct 1500My question was, when the flight was non operational, why they have not refunded the complete amount till date as on 12th Nov, 2013. As it is been beyond 45 days.

Dear Sir, One hour back i had booked a ticket from Muscat (MCT) to Visakhapatnam (VTZ) for which I paid Rs. 15, 748. My bank account is showing the following message. POS PRCH POS[protected] MAKEMYTRIP INDIA PVT L NEW DEL But I did not get my E-Ticket. Please resolve this. Regards, Sam

I had booked a hotel in Chennai called Crystal Residency for Monday June 23 and June 24th 2014. The voucher number is NH[protected], i stayed for one day and canceled the next day's stay as it was very dirty and I politely told them I am going to my relations house because did not want to be rude to them, and asked for a refund immediately from MAKEMYTRIP. They delayed sending the request to the hotel and have not repaid to me the amount for a day's stay so far. What is to be done? . They have to repay 2200 to me.