MakeMyTrip India Complaints & Reviews

I had booked at Hotel Coorg -O-FARM for 2 Nights (Nov 12 and Nov 13 2015). When I reached the hotel, the hotel manager ( Mr Alamanda Rakesh [protected]) informed me that the Make my trip has not informed them of the bookings, hence there is no booking in my name. Since the hotel rooms were available for one day, they permitted me to stay on Nov 12th 2015 and i was asked to look for alternate accommodation on the following day. When i contacted Make my trip, they insisted that they had made proper communication about my booking to the hotel. The hotel manager said that if MMT pays for 2 days, he would refund me the amount for one day . However MMT double crossed both of the parties by not paying the specified amount. I have raised the issue and escalated it also but still there is no response from MMT. Request you to kindly help in resolving the same

I have booked air ticket from make my trip website on dated[protected] from New Delhi to Patna by using my payback redemption of Rs.414 which is get deducted from my Payback Account and Rs.0 discount has been given into my booked tickets. Further I have got a msg from payback that you have redeemed 1656 payback points for your shopping and order number is 1141786. Later I re-quoted my complaint to the Payback team & Make My Trip but the reply was not satisfactory and till dated no progress. Reply From Payback Team was... Dear Member, Greetings from PAYBACK. This is in response to your Service Request No. 10288733 We are sorry to hear that you have encountered a failed transaction while redeeming your points from Make My Trip and we understand your disappointment. We sincerely apologize for the inconvenience caused. Our records show 1656 points have been debited from your account. We have registered a complaint for the same and the reference number is[protected] . We request you to kindly wait for 10 working days[protected] Please feel free to write back to us, if you need further assistance. It is always our endeavour to provide you a delightful experience. We thank you for your patronage. Regards, Somisetty Lakshmi Pavani Customer Service, PAYBACK Reply from Make My Trip.. Response By Email (Kanika Sharma) (21/12/2015 12.16 PM) Dear Mr/Ms. RAJ, Thank you for contacting My Trip Rewards team at MakeMyTrip.com. We sincerely apologize for delay in response to you. With reference to your mail, we request you to please wait for 72 working hours as we have escalated this case to our specialised team to get this checked. We value your business with us and look forward to assist you with all your travel plans. For any further assistance, please reply to this email or write to us at [protected]@makemytrip.com or visit us at www.MakeMyTrip.com. Yours Sincerely, Kanika Sharma My Trip Rewards! Team Please suggest me that how do i get resolution where i am not getting any appropriate reply. Regards Ravi Raman Sinha

Hi Booked a vacation/holiday with MakeMyTrip for Thailand. I was charged extra for asking private airport transfers and i was given shared transfer everywhere. I have tried contacting company 20 times in phone, written 30 emails and opened 8 complaint tickets. They have not taken any action. The customer care executive say they can see the issue but they dont have any idea why money is not getting refunded. I have been following up since 6 months.. they always promise for refund in 24 hrs.. but nothing happens. Booking ID is below I have shared a screen shot of all the complaint ticket reference ID. Trip was for 12th May to 18 May 2015 BOOKING ID was: booking id is IN1504B0S116501 Complaint list: [protected] [protected] [protected] [protected] [protected] list is long Holiday in Thailand Destination: Phuket, Krabi Departure: New Delhi Duration: 05 nights and 06 Days Date of Travel: 12th May 2015 Family details : 02 adult FLIGHT DETAILS • TG 316 12 MAY DEL BKK 2130 0525 • TG 201 13 MAY BKK HKT 0745 0910 • TG 252 18 MAY KBV BKK 1510 1630 • TG 315 18 MAY BKK DEL 1755 2055 HOTEL DETAILS • Phuket : Sea Sun Sand Resort & Spa (Deluxe Sea View Room) • Krabi : Holiday Inn Resort Krabi Ao Nang Beach (Premier Garden View Room) Total Cost of the package per adult for Option 1 would be : 56, 000 /- ( inclusive of all taxes) Above quotation is subject to availability of seats at the time of Booking. PACKAGE INCLUSIONS Option 1- • Return airfare • 03 nights' accommodation in Phuket from 13- 16 May • 02 nights' accommodation in Krabi from 16- 18 May • Daily Breakfast • Phuket City Tour • Full Day Phi Phi Island Tour • Fantasea Show • Poda 4 Island Tour with Lunch Box By Long Tailed Boat • All Tours with SIC Transfers • Ferry Transfers from Phuket to Krabi • Return Airport Transfers on Private Basis • Complimentary- Flower & Bed Decoration with King Size Bed • All taxes added (3.09% Govt. Service Tax) Tour cost does not include: • Early check-in & late check-out • Any drinks & personal expenses i.e. Phone Call, Laundry, Mini Bar, Room Services etc… • Other not mentioned • Tip to local guide, ground porter and hotel porter. • All beverages at hotels, restaurants must be pay direct by client on consumption. • OPTIONAL TOUR Cancellation Policy: • 21+ days: 10, 000 Per Person • 20 – 11 days: 50% of the total cost • 10 – 0 days: 100% of the total cost • Visa Fee & Service charges are non refundable • No refund either in part or in full will be made for any unused part of the services provided in the package • Overseas Insurance Policy after issuance is non refundable (Travel Insurance Charges: Rs. 1000 per person) Booking Conditions: • A non – refundable deposit of Rs 10, 000 per person to initiate a booking. • 20 days prior : 50% of the total cost • 10 days prior : 100% of the total cost • Photocopies of the passport (First & Address Page copy is mandatory for all destinations) Payment Policy: • Full payment is required on confirmation of all services and before departure from India Modes of Payment: • Cheque /Online Transfer/Cash/Draft or Credit Card Conditions · In case of any unprecedented hike in airfare, hotel charges or other service charges, the same will be levied extra. · The hotel and services as mentioned in the itinerary are subject to confirmation. · Rates may change in the case of hotel rates, transport rates, government taxes or entrance fees. · Check in time is 1400 hrs and Check out time is 12noon. Early check-in/ late checkout is subject to availability. Trust above meets your requirements, should you have any further clarifications please feel free to get in touch with us. We assure you of our best services at all times. Looking forward to hear from you. Thanks & Regards Shifali Meadh – Sr. Travel Expert – International Holiday Sales Contact Number: [protected] Extn: 1657 Direct Contact:[protected] Email Id: shifali.[protected]@makemytrip.com You can also share your feedback/experience regarding our interaction at [protected]@makemytrip.com MakeMyTrip.com, 243 SP Infocity, Udyog Vihar Phase 1, Gurgaon, Haryana - 122 016, India Caring Relentlessly, Delivering Consistently | What's new? MAKEMYTRIP listed on NASDAQ as MMYT

I had booked air ticket Rajhamundry to Bangalore for 30th Jan 2016 for which i paid for and received an eticket, after a while i get anoter message saying i cancelled the ticket which I did not do !!! WHY I have not made any cancellation nor have i authorised any one to do so ?.?? Please explain what i do now ? My mail id leon.dudley.[protected]@gmail.com Hand phone no : [protected]

We wanted to Visit Cochin. We booked Hotel Room Bookings through Make My Trip website in Hotel Abad Plaza, MG Road, Ernakulam, Cochin, India .. While Booking Rooms, make my trip website does not ask any Check In time Or Check Out Time Information or they provide any information about this. We are going to Land in Cochin at 07.00 AM and Hotel was booked from 13.00 Hours . When we asked with Hotel Abad Plaza, they categorically refused to accept early check in . When we contacted Make My Trip, customer assistance Mr Riyaz informed us to change the Trip Timings to suit Hotel Check in time and not ready to co operate Or Help us

Hi There, I am Venkat Konduru, i bookedd ticket in Makemytrip(Booking Id: NN[protected] from South Africa to India round trip. I choosed Etihad airlines and i paid money for Etihad airlines .Eticket showed Etihad airways but when i go to Etihad counter they told me to go to Jetairlines.When i went to Jetairlines counter i missed my flight, Makemytrip gave me wrong information on Eticket. Then i contacted Makemytrip callcentre but they didnt extend my dates, they were keep on saying i must contact them later. I contacted them from 7:50 to 1'0 clock in the morning but they were keep on telling me to phone later.Callcentre executive Anil, Raju and Akil spoke to me on 14th November 2015 but they told me to phone later. Finally i lost 30, 000 rupees for another flight and i lost 3days office.I lost total 50, 000 rupees because of Makemytrip and they are not caring my complaint. 1)They took money for Etihad but giving services with cheap flights 2}Giving wrong information on Eticket 3)Did n't help me to extend dates 4}Not caring my complaint Please help me and get me Compensation. Thanks V Konduru [protected]

1. The ticket no issued by makemytrip with booking id NN[protected] for Vadodara-Colombo-Vadodara mentions time and fees applicable for cancellation or date change in the ticket itself (Rs 3149+500* for date change between 0 - 365 days). 2. Makemytrip online allowed to change the date by paying cancellation charges + fare difference amounting Rs 6289. 2.The change of date was successfully done online on 19.12.2015 and mail for the payment of Rs 6289 was received from makemytrip immediately. 4. The payment of Rs 6289 was done online on 19.12.2015 itself to makemytrip. 4. No one called from makemytrip informing the the delay in issuing modified ticket and the mail below giving all wrong information was sent saying that payment over e-mail is not possible whereas the payment was made online to makemytrip on previous day itself by credit card. 5.On my calling makemytrip service center six days continuously, many times I was told that senior person will call me back within 4 hrs, but no response was received till now. 6. Ticket is still showing date of 7th to 9th Jan instead of requested 5th to 9th jan

Hi..I booked ticket on makemytrip app for mum to goa 12:30 to 13:45 8-Jan-2016. But I received ticket of different timing. Now they are not ready to provide me correct ticket.booing ID NF[protected]. I have attached screenshot of flight 12:30 to 13:45 mumbai to goa 8Jan 2016. Please help.

Tried booking ticket from make my trip done payment of ₹.8126 today.but ticket not booked.Need the refund on priority. Vikas singh [protected] [protected]@gmail.com

I did a round trip booking from Bangalore - Kolkata and return at Make my trip.com. I always check multiple times before confirming any online booking. To my surprise and shock, when I got the booking confirmation, the dates were simply swapped. The return journey from Kolkata to Bangalore was shown as the onward journey and vice versa.I reached out to make my trip agent as well as registered the complaint on their web site. The complaint id number is[protected]. They assured me that they will look into this issue on prior it and share with me the log files of my booking. If the mistake is made at their end, they will reimburse me the penalty (incurred during cancellation of the wrong booking) as well as do the fresh booking for me without any addl. cost. I have been following up with them for almost 10 days now, have done multiple escalations on their web site but am yet to get the Log file. They told me the wrong booking was done by me but they have not shared the log file to provide the evidence. To me, this delay in sharing the details and not being transparent is like hiding the facts and cheating the consumer. It appears, they are trying to make money first through (wrong) bookings, then through cancellations and again through fresh bookings. Please suggest how consumers like us can get such issues addressed.

Dear Sir, I was supposed to travel from Chennai to Cairo on the 4th of Dec with Gulf Air but unfortunately the flight got cancelled due to the Chennai floods so I changed my flight to the 8th of Dec. So I was supposed to travel to Cairo from Chennai but before the flight took off I received an email 24hrs before the flight from Gulf Air saying that the flight is cancelled. I have attached the email which was sent from Gulf air. Due to this cancellation I had booked another flight from Bangalore and I couldn't show up in Chennai for the 8th Dec flight with Gulf Air and later the flight was operational and it took off. I can't blame anyone for this as it was due to the heavy floods in Chennai. But I was charged a huge penalty where I should have been refunded some amount of the total fare. The following are the details : - Booking Id(4th Dec Chennai to Cairo, cancelled)- NN[protected] Following is my Flight PNR(Gulf Air, Chennai to Cairo) :FYGBHR Ticket Numbers (Gulf Air[protected]th Dec),[protected]th Dec) New Booked ticket Booking ID(8th Dec Bangalore to Cairo) - IN1512B7S069466 Full Name :Rishi Raj TOTAL AMOUNT PAID - Rs 31, 017 CANCELLATION SUMMARY CANCELLATION DATE- 09 Dec '15, 15:39 Hrs REFERENCE NO.-IN1512R7S110400 CANCELLATION PENALTY- Rs. 27927 REFUND AMOUNT-Rs. 1940 REFUND STATUS - Pedning Regards, Rishi

Hotel booking in delhi by makemytrip Re: Reference ID:[[protected]] Hotel Welcome Palace booking on 11th March to 14th march. Total 10 rooms. Booking ids NH[protected], NH[protected], NH[protected], NH[protected], NH[protected], NH[protected], NH[protected], NH[protected], NH[protected], NH[protected] Posting my last mail to [protected]@makemytrip.com, [protected]@makemytrip.com Dear sir, I have given atleast 10 phone calls and 20 reminders. I paid full amount. Hotel not giving rooms. Plz go into depth and resolve. See all my reminders and your team replies. I love your website and do not want to go to police or media to solve my problem. Booking really made easy with you. I have traveled and booked more than 50 times. Akshay

Hotel booking in delhi, paharganj by makemytrip Re: Reference ID:[[protected]] Hotel Lav kush deluxe, paharganj booking on 11th March to 14th march. Total 9rooms. (7AC & 2 non AC) Booking ids NH[protected], NH[protected], NH[protected], NH[protected], NH[protected], NH[protected], NH[protected], NH[protected], NH[protected], NH[protected], NH[protected], NH[protected], NH[protected], NH[protected], NH[protected] Following is last mail to [protected]@makemytrip.com, [protected]@makemytrip.com. U keep on wait for 1 hour to speak to your seniors, supervisors but they won't. Really disappointed Dear sir, I have given atleast 10 phone calls and 20 reminders. I paid full amount. Hotel not giving rooms. Plz go into depth and resolve. See all my reminders and your team replies. I love your website and do not want to go to police or media to solve my problem. Booking really made easy with you. I have traveled and booked more than 50 times. Akshay

Ref : Booking ID: IN1512B7S002076 FD154- Chennai to Bangkok- 06/12/2015 – 22:30 SG096- Bangkok to Chennai-11/12/2015 – 03:55 I am using make my trip since couple of years for international flights, National Hotels and international Hotel booking as of now I was so happy to with Make my Trip Services and very loyal discounts. But I have to change my view because of below. I made international Flight booking MAA/BKK/MAA. Due to heavy Rains in Chennai Airport has been closed. Air Asia confirmed all flights cancelled and passenger will get full refund. Above mentioned booking id contains Air Asia and Spice Jet. Due to single booking Make my trip cancelled full booking and confirmed full refund amount 13, 328/- will be credited back my account. You may verify all my telephone conversations at your end since 04/12/2015. Due to your consultants confirmations I made my fresh bookings with Jet airways (Mum- BKK) and Spice jet (BKK – MAA) same flight using make my trip (IN1512B7S042649 - SG096- Bangkok to Chennai-11/12/2015 – 03:55) With great difficulty and several follow-ups I received refund of INR 2, 022-00 towards Spice Jet (BKK-MAA) and I didn’t get any refund for Air Asia Flight (MAA-BKK). I did requested many times to speak to Supervisors/ Managers, Every consultant said supervisor will call back with 24 hours, which is not happening as of now. I requested to provide legal department numbers and voice recordings and consultants are not advising. Whenever I call just they keep hold for 20 to 30 min and call will be disconnected after some time. I strongly believe make my trip is not willing answering any questions. After several follow-ups Call trace also successfully completed and started pushing one department to another departments, which is not true. You may please see the below some of conversation comments. Call reference[protected] dated 13/12/2015 - Sumedha – She said Air Asia Refund process has to be stated with fill up some kind of application form. Call reference[protected] dated 14/12/2015 – Harman Singh – He understood the complete case and raised request for call trace. Call reference[protected] dated 16/12/2015 – Sanobia – She said 2, 022/- full and final refund. Air Asia is not refundable flight. You may please notice the conflicts between your consultants. I did spoke to AirAsia Flight when the time of cancellation, they confirmed full refund for Chennai issues. I strongly believe make my trip will take necessary actions will resolve my concerns. Awaiting your feedback. Krishna +[protected]

My id of booking is in1511b6s030607, booked trip to darjiling and gangtok for 6 days with rs 69, 999 rs.
The flight to bagdogra get cancelled, we called to makemytrip for alternative by train, but they said "we can not do anything for this case you have to go yourself to the destination, we can not do anything abt flight alternative or can not support to reach" also the person of make my trip "sohaib pathan" and "manisha" from accounts dept suggested to cancel the trip and will inform the refund.
From delhi airport i returned to my home, and i got mail of trip cancellation with refund of only 20, 000 rs. Thi cancellation refund amount did not informed to me and cancelled my trip themself.
Now i called to sohaib pathan and manisha, but since 7 days continuously they give same answers "we sent mail abt refund we will get back to you" but no one will call back abt th complaint.

I lost my 50, 000 rs in this trip, where i called to the hotels they give full refund to makemytrip by hotels sumit herritage at gangtok and darjiling, also spice jet gave all refund amount.

But makemytrip did not gave me the money of refund. Please please give me my refund and also enquire 2 persons might misuse my money names "sohaib pathan" wh booked my trip and "manisha" of accounts who cancelled my trip and did not provide refund also not even attending the calls. Or not giving any info abt the refund now.

Greetings to Make My Trip, Bad Feed Back of Hotel:[protected],[protected],[protected], Booking ID: IN1508B4S221788 Date of Booking:[protected] Travel Date: 16 Nov. to 22 Nov. Destination : KERALA (7Days 6Night) Agent: Priyanka Duggal, Vishal Sharma I am thankful to MMT for Planning a trip for me. There are certain things which we want to highlight On 18 Nov. 2015 @1.00 pm, we check in Indrapratham House Boat in Alleppey which was suppose to be 5 Beded AC House Boat. The problems which we faced in houseboat are: 1. Room amenities was pathetic, towel- bedsheet was too dirty, bathroom window was broken 2. Food was not upto the mark, chapati was totaly uncooked, they prepared the food atleast 2hour before serving 3. AC not started till 8.45pm 4. Many time we ran out of tab water in house boat 5. No hot water for bathing 6. No extra bed provided We contacted Indrapratham House Boat Managers (Mr. Sudhir & Mr. Sunil), they denied to come to see the real condition of the house boat. We contacted MMT (Mr. Arinder Pal Singh) had a word with Indrapratham House Boat manager, but then also managers denied by saying this is the thing they offer, do what ever you want to do. Moreover its not permitted to run a houseboat at night time, but when we said that we will complaint to MMT for your servies which you have offerred to us, House Boat staff tried to scremed us by starting the house boat @9:15pm I called atleast 15times to Indrapratham House Boat Managers, but they denied to help us or to provided us better service. Mr. Sunil came to visit us at the time of checkout, we forced him to see the real condition. Houseboat was one of the main attraction of our Kerala Trip, but it turns out to be the worst day our life, neither we had proper food nor we had proper place to sleep. We want Make My Trip to refund us the House Boat Charges, as Indrapratham House Boat offered the pathetic services. We even had a conference call with Mr. Sudhir (Manager) & Mr. Arinder Pal Singh (MMT), but on that call Mr. Sudhir was full of arrogance & was not listening to any of our problems Attach are some pictures of Indrapratham House Boat which we board & a copy of Guest Report (Complaint) which we filed to them. We request MMT to take action againt the Indrapratham House Boat as soon as possible & refund us our amount. Please go through the attach file Since last one month my query is unresolved, I have contacted MMT several times & every time I asked to wait for 24hr but non of the MMT executive has got back to me in spiluted time frame. Moreover I am unsatisy with MMT behaviour for this case. Didn't expected this kind of services & response from MMT Here is the list of executive with whom I had conversation in last one month: Joy Paul Hemant Raina Rainu Thakur Piyush Pounikar Amit Patel Vishal Sharma Priyanka Duggal Arinder Pal Singh Prachi Thakur Mohit Sethi I strictly want to know the amount & the time frame in which MMT will refund the amount. Revert as soon as possible Regards, Saurabh Paharia +91-[protected] [protected]@rediffmail.com

Booking id - IN1505B1S040233 I did book an international flight for me and my fly which I wanted to reschedule. The modify booking option on the website was disabled so called the customer care and it has been worst experience. In the first 2 calls, customer care agent told me they can't access the airline's website to see the fare difference and even advised me to speak to airline directly. Airlines said there shouldn't be an issue in finding fare difference and termed the excuse as lame. Further in subsequent call to mmt, I have been told that I can modify to a date no later than 4 months however they couldn't explain me the reason. Few more calls and then a conference with the airline was required for them to let me know that this is a ISR rule associated with booking date however several international calls made to airline and mmt already made my life difficult. The only option remained was to cancel the booking which the representative advised me, would take 5 working days to refund. I went ahead with cancellation on 20th Dec and today being the 4th day I realized that mmt website is showing ticket as cancelled since 20th and airline's website says it is not. I called up airline and they said the ticket is still active. Now mmt customer care has confirmed that there is some issue and it appears the ticket is not cancelled yet. And they would call me and advise. This is not helping me as I have to book the tickets for another date and waiting for the refund. The fare of the ticket I'm planning to book has increased and on the other mmt is keeping me waiting.

I had booked 12 tickets at 09/12/2016 using MakeMyTrip website and Rs.54192 has been taken from my bank account. Issue 1: Instead of 12 only 5 tickets were booked In your website after booking it was shocking to see only 5 tickets were booked and it showed the booking cost was Rs. 23, 980. Don't know what happend to the rest of the amount. Issue 2: After considering the above total messup from Makemytrip decided to cancel the 5 tickets for which we reached the customer care and explained the issue in length. The makemytrip customer executive had assured me I will be getting refunded Rs. 54192 completely. It is very disappointing to see that this has not happend yet. Its been 16 days since this incident happend. Due to this I am having sleepless nights and my day to day activity is completely disturbed. I would request you to expedite ASAP. They have Promised Refund my full amount Rs.54192, but still i am not getting my Travel planning not able to make confirm. please Take action on Make My Trip. My Name : Arunjothi Vijayan Booking ID : NF[protected]Email

Booking ID: IN1510B5S072765 refer above booking ID, I have made full payment of around 86, 000 based on email from Manish. Whatever code he has asked me to enter during payment, i have made it accordingly and he confirmed too. Even during my follow up he was confirming me the cashback will certainly come after 45 days. I keep on waiting till 2.5 months. When i again followed up and i came to know that Manish has resigned from company. My case was forwarded to Mr. kunal. After checking in system, he told that i have not applied the code which is not possible as i am getting the installments of 3 months which could have not come in case i have not opted any code. Is this any scheme of Make mytrip to grab my cashback or it was merely a trap to convince people for booking the package. Now everytime i make call to Makemytrip, i was forced to speak to new person. No response till now. I am also affraid of same issues i found on net in previous cases. Following persons are responsible for my loss: 1. Mr. manish Agarwal 2. mr. Kunal Khemani 3. Mr. Kuntal Parekh Regards Puneet Sagar [protected]

We put in a search parameter for booking hotel in December. But when voucher came, it indicates the booking for January. Till the last minute it was mentioned as December and suddenly a big change in the voucher. This is error which needs to be rectified by makemytrip. I have written to them within a minute of receiving the voucher, but they are not responding. Hence, lodging this complaint