MakeMyTrip India Complaints & Reviews

We had booked a ticket and while making the payment Makemytrip.com website crashed. This happened on 19-September-2015. We immediately got a call from Makemytrip asking if we want to rebook the tickets. We rebooked the tickets on 20-September-2015 and then we realized that Cash has gone from our account twice to Makemytrip.com. Post that we raised a complaint to Makemytrip. Following is the timeline of Events which has occured: 01 - October - Compliant was raised by us. Reference id is[protected] 03- October - Query answered by Mr. Deepak kumar apologizing for the inconvenience. He reverted that amount will be refuned in 72 hours 04-October - We explained the issue again as Mr. Deepak had got wrong description of the issue 08-October-2015 - Mr. Ankush Chauhan replied to email with an incorrect resolution and requested another 72 hours of time 08-October - We replied with the correct description of the issue 15-October - Ms. Neha Sharma replied asking us to wait for another 72 hours 20-October - We followed up again. We escalated to the first level 22-October - Mr. Palwinder Singh replied and requested us to wait for 72 more hours 25-October - We followed up again. For the next 10 days, we did not get any reply from them 07-November - We followed up again 09-November - Ms. Jyoti Chouhan replied and asked us to wait for 72 more hours. She also requested us to Provide the Bank Statement for the third time 09-November - We provided the Bank Statement immediately assuming that finally we will get our money back 13-November - Ms. Jyoti Chouhan Replied asking us to wait for 72 more hours 16-November - Ms. Jyoti Chouhan replied asking us to wait again for 72 more hours 20-November - We followed up without any response 23-November - We have followed up again Additionally, the website does not allow us to escalate beyond the First Escalation. I sincerely hope this is not a deliberate ploy of the company. For a company, which is able to track website crashes & failed bookings in Real-Time, I wonder how long it will take to investigate this issue and refund the money back. It should not take too long if the intentions are right toward the consumers. I sincerely hope there is a resolution to this after posting it here. Rgds, Aravind

I have booked flight that time flight departure timing was 5.20 hrs from Mumbai and arrival timing was 08.45 hrs in Cochin including Hyderabad halt. At present today i have checked PNR status it is showing arrival at Hyderabad at 6.40 hrs and Flight from Hyderabad is at 10.15 hrs which will arrive Cochin at 11.45 hrs the difference is of 3 hrs what changes you guys making without any intimation how will i manage i don't know please response me positive solution. Requesting you

While booking my ticket on MMT through my mobile, after giving the credit card details i got the message "sorry for the inconvenience, your payment could not be fulfilled successfully". So thereafter I went and made my booking again. To my surprise I have now got confirmation of both the bookings on my email. The booking ID of ticket booked through my moblie is NF[protected] and NF[protected] I request you to kindly cancel the ticket NF[protected] and refund the entire amount to my credit card a/c, since the error is from your end and through your app." My Email id is [protected]@gmail.com . My registered mobile number is [protected].

My name is Ritesh Jesrani. On 5th November, 2015 I tried to make an online Domestic Flight booking via Make My Trip: Mumbai to Bhuj return (3 adults, 1 child) via Jet Airways. During the first transaction attempt I received a message on the screen that the transaction had failed due to some communication delay/issue with my bank. No booking ID was generated by Make My Trip. So I attempted the transaction again. During the second attempt the transaction was successful but the Booking could not be held/confirmed by Make My Trip and I have received the refund for this booking as per details below: Booking ID: NF[protected] Refund Date: 05 Nov 2015 Refund Amount: INR 46936 Refund Reference Number:[protected] However, my bank based in Oman, HSBC Oman SAOG has confirmed that the transaction has occurred twice i.e. Funds were transferred to the merchant (Make my Trip) from my HSBC Oman Credit Card twice for the same amount. As of now I have only received only one refund from Make My Trip for the second transaction. The enclosed snapshot of my HSBC Credit Card statement clearly shows that the above transaction has occurred twice but only one refund has been provided by Make My Trip so far. I sent an e-mail and a complaint to Make My Trip to demand a refund for the first transaction (Complaint Reference ID:[[protected]] . However, on both occasions they are simply replying about the status of the refund that was processed by them i.e. Booking no. NF[protected]. There is no mention of the refund status of the first failed transaction at all. As such Make My Trip has not processed the refund for the first failed transaction. I don't live in India so it is proving quite difficult to reach the company over the phone to address this issue. I request Make my Trip to kindly consider my complaint and promptly settle the refund for the first failed transaction as well. Regards, Ritesh Jesrani.

[protected]@gmail.com on makemytrip i have tried to book a ticket on 7th october for the spicjet flight for 26 Oct, 08:15 hrs Mumbai (BOM) to 26 Oct, 10:10 hrs Bangalore (BLR) first time booking failed at 3:20 PM on 7th october for this booking wallet balance deducted + Rs 4102 deducted from andhra bank account (screen shot of the statement attached) wallet balance credited back and but not the bank amount 2nd Time: booking succesful at 3:43 PM for the same sector wallet balance deducted+ 4102 amount deducted from my State bank debit card ending with 6473 (bank account statement attached) i have sent several emails to the makemytrip team but they are saying booking was successful (it was successful second time only), i am not getting any proper reply from makemytrip i have also requested to check the payment with payment processor if they have received it or else please provide me the payment processor name so that i can contact them no satisfactory reply till now

We booked a room for two nights in Writer's hill via Make my trip booking Ref Id:[protected] for October 2nd and 3rd. We got a confirmation immediately after booking. On October 1st afternoon a few hours before our departure, we got a call from Make my trip that this booking is NOT confirmed. So our holiday was ruined at the last minute. On top of this Make My Trip has not refunded our money till today (November 20, 2015). Such a fraud company. Instead of compensating us for ruining our holiday by this last minute cancellation - despite giving us a confirmation Make My Trip does not even have the professionalism to refund our money. Will Never book through them again even. Such frauds are in business !!

Hi, I did domestic hotel booking on 31st October On Mobile app. 3 times money was debited from my account but there was no booking done. I got message from Makemytrip that the money will be refunded with 3 to 7 days. When i called to customer care to ask why my booking was cancelled they its there technical fault and most bookings where cancelled on 31st oct. It has been 21 days now not even a single booking amount has been refunded. I had been calling again and again to your customer care but there is no help. My husband has been to the Makemytrip office many time they are say same line with 3 days it ll be refunded. It a horrible experience i m facing of poor customer care service. You guys are fooling me by give extended dates. I want you refund me ASAP and solve this issue. In my recent conversation with your customer care person, said me to provided the bank statement of 31st oct, to see whether the transaction was done. Even after sending the bank statement, there is no call from makemytrip. Given below are the complaint ID and Booking no. Booking no : NH[protected], NH[protected], NH[protected] Compliant id :[protected],[protected],[protected] Reference ID:[[protected]} Please help me.

At the initial of trip the hotel was not confirmed so we had to take the pain in getting it confirmed via agent of makemytrip.com which lasted for 1hour & at the end of trip there was neither any appointed car vehicle to pick us up from airport nor the unavailability of the car vehicle was informed beforehand though the car rent was already paid at the very initial & the rest of the service rendered at our disposal was just satisfactory.

Hi,

I attempted to book a spicejet flight on 27th October 15 where I used Rs.1700/- from makemytrip wallet and the remaining balance i.e. Rs.4136/- was paid using my SBI Credit card.(Transaction id is given in subject line)

The transaction failed and the funds are not refunded neither in my wallet(Rs.1700) nor in my SBI crebit card(Rs.4136).

I had received a message saying money will be refunded in 3 working days.

Hello
Yesterday I did round trip rail booking through make my trip app.
When I was making booking there is option come fill the passengers details like name, gender, age etc...
I filled the name first then asked me fill the age of passengers for that need to scroll down the age option n numeric will come but once I scroll down the age option only 11 showing rather then 11 to 100.
I escape the age option bcoz I didn't find my age 35 in scroll down option but after escape/quit option, I was unable to process my booking there was a pop up window showing that first fill the age that time I was not having any option so I choose age 11 or booking has been generated by the name of child but my age is 35.
If I will journey on this booking it will be crime or reject by railway dept so yesterday I called to customer care of make my trip they told me your request for amendment taken n u will get your query resolve in 24 hour.
They didn't gave me my complaint no & when I asked the customer care executive to connect me your senior person to talk to this matter then he put me hold 45mnt n disconnect the my call.
Today again I called customer care to asked my complaint status then he told me we don't have ur complaint no & again he give me today another complaint no, again asked him connect me to concerned person who will take care my query so he put me hold 30 mnt n disconnect the call.

During my complaint process if the train seat booked fully then how will I or u do amendment n make fresh booking.

Its make my trip app technical error so give me fresh booking or do my ticket amendment.

For ur info I have attached the e-ticket for your ref.

My Delhi to dehradun booking is confirmed but return booking is not confirm bcoz its showing child.

Resolve my complaint asap before train booked full.

I have taken a screen short of age scroll down if my complaint not taking care I will go legally n upload the whole story on Facebook/Twitter/You tube whatever social site.

A wanting ur revert soon.

Dinesh Chand Saini
+91 [protected]
[protected]@yahoo.com

Generating server: makemytrip.com


[protected] Forwarded message[protected]
From: sonu saini
To:
Cc:
Date: Thu, 19 Nov 2015 21:00:45 +0530
Subject: Make My Trip Error
Hello
Yesterday I did round trip rail booking through make my trip app.
When I was making booking there is option come fill the passengers details like name, gender, age etc...
I filled the name first then asked me fill the age of passengers for that need to scroll down the age option n numeric will come but once I scroll down the age option only 11 showing rather then 11 to 100.
I escape the age option bcoz I didn't find my age 35 in scroll down option but after escape/quit option, I was unable to process my booking there was a pop up window showing that first fill the age that time I was not having any option so I choose age 11 or booking has been generated by the name of child but my age is 35.
If I will journey on this booking it will be crime or reject by railway dept so yesterday I called to customer care of make my trip they told me your request for amendment taken n u will get your query resolve in 24 hour.
They didn't gave me my complaint no & when I asked the customer care executive to connect me your senior person to talk to this matter then he put me hold 45mnt n disconnect the my call.
Today again I called customer care to asked my complaint status then he told me we don't have ur complaint no & again he give me today another complaint no, again asked him connect me to concerned person who will take care my query so he put me hold 30 mnt n disconnect the call.

During my complaint process if the train seat booked fully then how will I or u do amendment n make fresh booking.

Its make my trip app technical error so give me fresh booking or do my ticket amendment.

For ur info I have attached the e-ticket for your ref.

My Delhi to dehradun booking is confirmed but return booking is not confirm bcoz its showing child.

Resolve my complaint asap before train booked full.

I have taken a screen short of age scroll down if my complaint not taking care I will go legally n upload the whole story on Facebook/Twitter/You tube whatever social site.

A wanting ur revert soon.

Dinesh Chand Saini
+91 [protected]
[protected]@yahoo.com

I had done booking of two flight tickets on 11th nov . Booking I'd is NF[protected] for amount of 7528 . But when I saw my credit card statement, I was charged twice for the same booking . For the same passengers, on the same flight on the same day another I'd was created, NF[protected] . At the website of make my trip, this I'd is showing as unsuccessful . But payment for the same amount was deducted at the same time as the first payment . I have written repeatedly for past week to the mail I'd provided by company but I have received no revert . Request your assistance in getting my refund on priority .

I had book flight ticket from patna to pune via delhi on 5th oct.Date of journey was 8th Dec'2015.Same day i had to cancel the ticket, after cancellation i got a mail from MMT that they have received the request for cancellation for booking ID NF[protected] & the refund will be processed in 5 working days.But the refund was not made .
so i called & mailed them on 22nd oct for the issue, to which they replied that there was some processing end from their end & the amount will be refunded by 28th oct.But still no progress.
After so many follow up & mail, on 9th nov they replied that the ticket for DELHI to PUNE sector is not yet cancelled .So it is your fault .They asked me to cancel the ticket first and then the refund for both PATNA-DELHI & DELHI-PUNE will be done.
I did as per them & cancelled the ticket on 9th nov.
On 10th i got a call from MMT Representative that both the ticket is cancelled and i will be getting the refund in next 3 days.
Still no progess was there.
On 16th nov, got a mail from them that the refund process is delayed and i will be getting the refund by 19th nov.

And now 19th nov also over.
I escalated the problem to step 3 on their website but every time they reverse it to step 2 such that the issue should not reach to management.
I really feel like shouting at them and using bad words on them .

After following up for 45 days, i feel like helpless and there is no support from MMT at all.
They are just cheaters and have worst customer support.I Dont even know if i will get my money back or not.

Regards,
AMIT KUMAR

I tried to book a ticket from ahmedasbad to indore. And during payment I selected myWallet but it is showing empty. I have 500 rs. in myWallet I am not able to use it. I need only bus ticket booking. I don ever need to book hotel or flight. So please look in this matter as soon as possible.

There is no one for listening earlier makemytrip people cancel my booking NH[protected] by their own decision and refund me where non refundable policy applied in cancellation its all done because cancellation done from their side. Earlier I have been checked in a hotel booking ID-NH[protected] faced problems-called to MakeMyTrip people-promised me for satisfactory revert but revert came-no one listened I had to checked out hotel in 2hrs.No action was taken no refund provided no complaint proceed against my appeals. This time I do not want more hotel services experience with MakeMyTrip.And want to cancel my bookings whereas hotels are ready to cancel booking with full refund also given confirmation on mail. But makemytrip not refunding my money by saying that your bookings comes under non-cancellation policy. Regards Kiran Pal Singh [protected]

MakeMyTrip Booking ID - IN1507B3S269685

I haven't received my 20% cashback yet.

I have been told to use HDFCHOLIDAY code to use this offer. first they said this code is not right then when I provided the attachment which was forwarded to me they said you had not applied it. There was no apply button and had confirmed it with the booking adviser who advised me to just mention the code and it automatically gets applied. This is not the right way to attract buyers. pathetic experience ever

I had cancelled my ticket and want to book another ticket today but when I called makemytrip customer care they told i will get my money in 3 days. I dont want my money to be in the wallet since I cannot transfer the money to my account from wallet. This is very bad. Atleast there should be an option provided to transfer money from wallet. I need my money back today. Booking ID: NF[protected]

I had booked round trip flight tickets on Make my trip website and spent 10000 bucks for it. However for some reason I had to cancel my return journey on 3rd nov. The cancellation fee of 2698 rs was deducted and refund of 1268 was mentioned. I was given the option of having the amount credited to my bank or my MMT wallet. I opted for the latter. I also got an SMS that the amount will reflect in your wallet in 3 working days. Since then I Kept waiting and when my patience wore thin I called customer care a number of times but they kept saying you will get back your money in 24 hours and so on. I also raised a complaint on their website but kept reverting by saying the issue will be resolved in 72 working hours. Still till date no revert from them yet. customer care they have. Totally pathetic.

Booking ID NH[protected]. Dated 23/24 th Oct 2015

MMT confirmed my booking at Hotel Riveredge Paradise Resort for Rs 4750/- for one day. But later they did not confirm the same. Rs 4750 was paid to them.

They asked me to call up the owner of the resort and book myself. they also provided me his no. I did the same and got the booking confirmed.

MMT sent me mail saying the amount paid to them will be refunded and the EXTRA amount that would be piad at Hotel will also be refunded which was Rs 2750/- . ( total bill was 7500/- )

Now there is absolutely no response from Make my trip for the refund . They are cheating people with FALSE commitments and misguiding everyone .

DO NOT EVER BOOK by MMT .

They are cheaters and non trust worthy. Mr Nikunj Toliya had sent me mail stating the same but never fulfilled the refund promise. Just imagine - they cheat by mail too - in WRITING !!

Such companies should be closed immediately ...

Regards,
Prashant
[protected]

Cheated by MakeMyTrip My booking id-IN1511B6S080379(Name-Pankaj Mali).make my trip police says 10 to 20days cancellation charges 10% of package cost or INR.rs.10000/- whichever is higher as booking fee.my holiday booking cost rs.80500/- and make my trip charge for cancellation rs.40500/-(more then 51%).no proper replay by ganesh patil(sales team person) or customer care team.

MakeMyTrip Booking Id-IN1511B6S080379
Name of the Lead Passenger-PANKAJ MALI
BOOK BYGanesh Patil| Travel Expert | Direct No.–[protected]

My complaint ID/ reference id with the company is [[protected]]. The company had promised that hotels checkin date can be changed by paying some additional charges but afterwords declined to process the same resulting in a loss of Rs. 2200.