MakeMyTrip India Complaints & Reviews

I had booked a vista guest house from 25th Sept 2015 till 27th Sept 2015. I was supposed to checkin into hotel by 10 AM. When I reached the destination at around 11 AM, the came to know that the booking was done. I kept calling MakeMyTrip customer care from 11 AM till 4 PM, each time I call the executive asks the same question related to booking ID and issue. There is no proper communication between the hotel and the MakeMyTrip. Due to unavailability of rooms I've to make return back to Bangalore. This has caused huge mental harassment, I want the makeMyTrip compensate the pain I went through on that day. Below are the booking details: Check in Fri, 25 Sep 2015 (10AM) Check out Sun, 27 Sep 2015 (12PM) Room Type Standard Room 1 Reservation 1 Rooms, 2 Nights No of Guests 2 Adults, 0 Children Meal Plan Room Only

Booking id no-NN[protected] Customer Name Abhijit As i was booking my international flight ticket from.makemytrip application from the phone but due to some error of the app the Amount from my account deducted immidiately and i havent received any flight booking confirmation from them. As they committed from call centre will get it within 72hrs but didnt got refund yet. Since last 10 days struggling with the issue of refund but no one is taking it seriously in this issue. As i am trying to call the call centre every day. Each and every they are giving excuses of 10days 48 hrs, 72 hrs and bla bla bla. Please some one take serious action about this company and if company doing the cheating bussiness like this with everyone then companyand this should get stop immediately. Guys please aware of this kind of fraud company and apllication as we have our own hard money not to go easily in others hand.

Since from last 10 days struggling with the issue of refund but no one is taking it seriously in this issue. As they commited will get the refund back in 72hrs but I am trying to call the call centre every day. Each and every they are giving excuses of 10days 48 hrs, 72 hrs and bla bla bla. Please some one take serious action about this company and if company doing the cheating bussiness like this with everyone then this should get stop immediately.

I booked a ticket from kochi to mumbai and return ticket from mumbai to kochi on 9 september, suddenly transaction was failed and my tickets were not booked, i got a mail that money (approx 17000) rupee that was transacted will be return back in 48rd for Booking ID NF[protected]. now approx 1 month had been passed but no money was refunded . i repeatedely requested to make my trip via mail still matter was not resolved they responded me that it will be revert back after some time, every time thety extend time but when it will revert back god knows i am not understanding why their team is not taking intrest to resolve this issue, and it shows their casual attitude about services as being a service provider they should take it on priority basic kindly help me so that i can get my refund as early as possible

My Son was eligible for 3 baggages under Student Visa. However Make my trip in collusion with Emirates Airlines charged illegally for 3rd baggage. Reason the ticket was not issued as a student visa traveller. Make my trip is not reachable either for such an assistance nor they refunded subsequently. K Sai Kumar Chennai [protected] email [protected]@gmail.com

MAKEMYTRIP BOOKING ID:NF[protected] MAKEMYTRIP BOOKING ID: NF[protected] i requested for a refund on 9th of august 2015 and was promised a refund till 18th august 2015 but it has been almost 2 months and no refund has been generated into my account . i am tired of escalating the complaint on your website and tired of calling the customer care. everytime i call they tell me that i would get a refund within 10 working days but unfortunately i never get any refund back. this is no less tahn mental harrasment . the customer care has shown absolutely no intrest they alwaya pass on the standard reply to me. i am a student and huge sum of my money is blocked by you people and i cannot make any bookings now until i get my money back . just tell me when are you going to return my money ?? and it is such a dissapointment that you people treat your customers like this . thanking you shikha

On partial paymernt booking they like to chatge me Rs 6000. also they are keep expaining me that it is airline policy.. when you mak a partial payment you are only making a booking with airline they will not issue ticket until you make full payment. so if you make partial payment, where did airline came in picture..it is just one excuse to make money... uslly airline does not charge any thing for booking and holds your booking for few days.. yheir manager does not want to come on the phone and their cancellation policy is very bad.. thanks

Pathetic service ! Cant imagine a big name like Make my trip will cheat its customers . i booked 2 way flight from delhi to bagdogra for my wife on 8th sep, paid RS 13902 for both the flight . Even got confirmation on mail that flight have been booked . Today when reached airport it was disaster, indigo airlines said my PNR has cancelled . when enquired it was too late indigo airlines said this PNR is cancelled as Make my trip has not paid them the amount, When confirmed with the representative of make my trip the person was clueless didnt even bothered to help us then i had to make a call to make my trip helpline no to inform him ask them about the incident . The lady then checked the case and confirmed that payment was nking it to ombudsman !ot made to airlines from there end, she apologised but it was too late as flight had departed, she then said to book any other flight and make my trip will pay the difference amt, again the same information was not passed to the MMT rep at airport as a customer he had urgency as this was berevment case at our family in bagdogra, we had to pay 8221 to book spice jet . I have been a loyal customer but todays incident was shame on company like make my trip . This is major security issue, how can make my trip issue a fake PNR status to anyone, security at airport jus saw the E-ticket and allowed my wife on fake E ticket as it was cancelled and no one knew about it, so as we until my wife went to counter to get the bording gate . i Dont want anyone else to go through this trauma which me and my wife had faced today . I want Make my trip to understand just making money by cheating peopele like this would not give them good name.

I tried to change the flight dates on 15th. 24 K got immediately debited from my account. But the website showed - dates not changed because of technical failure; money will be refunded. I tried again with same result. Total 48 K debited. I tried to cancel original bookings. Overall I should be refunded 48 K plus original booking refund. Only 36 K refunded. Multiple calls, emails, complaint logged on website, Facebook messages all to vain. Call centre executives are clueless and they make me wait for 30 mins at a time only to tell me - request has been forwarded to concerned deptt; give us 72 hours. This has been going on for 10 odd days now.

I booked two AC Sleeper Bus tickets from Mumbai to Goa on 19th Sep. 2015.bus was scheduled to departure at 9:15 from borivali, but bus did't arrived till 9:45. we called several times to the operator but they said bus will be there in next half an hour and so on. we(me and my wife) waited there till 12 :00 (mid night) and then we were told that another bus has been arranged and we need to go to some other place which was far away from boarding point. bus came at 1 o' clock, when we boarded the bus, it was informed to us that, AC is not working so you have to travel like that only, the condition of bus was pathetic, bed covers were not there, water/ oil was there on the bed. after a long discussion bus operator agreed to pay the difference of AC & Non AC fairs. I called makemytrip on 21st to book a complained, nobody reverted back till 23rd i.e. today. today again i booked another complaint and got the revert that another bus was provided, so no refund will be given. Aakash Kumar Soni Arti Verma from borivali to Panjim Date of Journey - 19th Sep. 2015. Time of boarding 9:15. amount paid - 2540 Ph. No. [protected]

Date - April 2015 Client - Mukul Dhariwal Incident - I had cancelled my ticket from Make My Trip.com in April. The company promised me for a full refund as the flight was rescheduled. I was supposed to get a refund in 10 days. The company had processed the refund to my bank account but the bank account I made the ticket with was closed. Hence I had given MakeMyTrip new details of the bank account with an attached LOA from the bank now it is already been 6months and my refund of rupees 8, 000 has still not been received and make my trip keeps asking for new deadlines. The issue has not been resolved and hence I am filing a complaint for the same. I have attached a screenshot of the last communication made with the company. I have also attached an email with the number of emails I have exchanged in the past 6 months. I have also attached the LOA I sent to makemytrip from my bank.

I have booked a ticket for total amount of Rs.7851/- for 3 passengers viz., (i)neelapala kusuma kumari(e-ticket no.[protected]ii)neelapala srinivasulu(e-ticket no.[protected]iii)neelapala srinivasulu(no.[protected] to travel from Kochi to Bangalore in Jet Konnect on 30/9/2015 with pnr no.HGQQCJ through Makemy trip bearing ID No.IN1508B4S282499. Since I have entered repeated passenger name at (ii) & (iii) instead of my father name, I have requested the team of Makemy trip & Jet Airways to do either the change of name or cancel the ticket . Jet Airway team responded to my querry and cancelled the ticket of repeated name at (ii) of ticket no.[protected] "neelapala srinivasulu" with pnr no.HSLCAJ and intimated me that the amount of cancelled ticket may be refunded from makemy trip and ask to generate a e-ticket for 2 passengers. Makemy trip has forwarded me e-ticket for 2 passengers. But, they have not refunded the amount towards one cancelled ticket and intimated me that "the airline is unable to provide us with cancellation status(over phone), hence we request you to provide us the stamped document with the applicable amount mentioned by them. we require this document to update appropriate refund amount". In this connection, i request you to refund the proportionate amount of cancelled one ticket(no.[protected] and do needful to me. Please contact/provide stamped document.

I had booked my tickets from Jaipur to Guwahati via Delhi and the return tickets too via Make My Trip (MMT) on 31- Aug-2015. There were two bookings for each trip amounting to a total of Rs. 17509 (Rs. 9779 and Rs. 7730 for the respective trips). On the home page of MMT, when I looked for the e-tickets, I found that the amount of my return trip was shown as only Rs. 2100 instead of Rs. 7730. I had contacted the concerned airline who had clarified what the correct amount was and had sent me the correct break-down of the fare and the receipts for each sector of the booking. When I expected the same from MMT, the Executive ARCHIT KAJLA shared a mere Word Document with the amount mentioned. I believe this can be easily done by anyone! It did not even have the electronic sign of MMT. Another Executive SUCHETA VERMA had sent a PDF on my request but this too did not seem authentic. The amount was never updated in the portal. They said that they could not update it due to a technical glitch! This would have its consequences later. 1. I could not get the Reward Points that I should be entitled to concerning the amount of money that I had booked the tickets for. 2. I could not cancel my tickets as the refund amount was much less than the actual amount. I had made several calls to MMT to get the amount updated but nothing was done for it. Even the mails addressed to the top management were not answered. I raised a complaint too along with copies of my bank statement and the receipts shared by the concerned airline. But no reason or proof could survive against the ‘TECHNICAL GLITCH’ of MMT! I had called MMT expecting that they would be able to rectify the issue. 1. Call 1 (Executive – RAHUL) on 03-Sep-2015 I had a conversation with RAHUL regarding the same issue. He said that he could provide me the invoice for my booking. I mentioned that I already had several copies of the invoice both from the airline and MMT. I wanted it to be updated in the portal. When he could not provide an acceptable solution, I wanted to cancel the booking. He said either of the sectors are non-refundable although I had confirmed from the airline earlier that the booking was refundable, which I had also noted at the time of booking. He was not able to sort any of the issues which I had raised. I wanted him to connect me to the FLOOR SUPERVISOR. He was so concerned about his performance being poor that he kept my call on MUTE instead of HOLD for several minutes. When he connected back, he mentioned that his FLOOR SUPERVISOR was busy and would arrange for a call back. When my emails were not answered to, how could I expect that a call back would be arranged? I said that I would wait for any length of time required but I wanted to communicate to the FLOOR SUPERVISOR the same day instead of waiting for the call back. I also requested him to keep the call on HOLD instead of MUTE. He kept the call on HOLD this time until he connected again saying that his FLOOR SUPERVISOR was busy again. I agreed to wait again. This time he again kept the call on MUTE and DISCONNECTED within few seconds. 2. Call 2 (Executive – GAURAV) on 03-Sep-2015 I called again the same day. This time I got connected to GAURAV. I had to explain the entire scenario to him. But even he did not connect the call to the FLOOR SUPERVISOR quoting the same reason. He, too, followed the same protocol of MUTE-HOLD-MUTE until he disconnected the call. 3. Call 3 (Executive – MONI MISHRA) Some days later, when I did not get any call or email from MMT regarding my concern, I called again. MONI MISHRA answered my queries satisfactorily and also clarified the correct amounts which I would get on cancellation. I went ahead with her suggestions and cancelled my tickets on 06-Sep-2015, expecting a refund would be made by 15-Sep- 2015. I also called the concerned airline to verify the amount. They confirmed that the amounts were almost similar if not exactly the same. But upon cancellation, the refund amount for the second trip was only Rs. 788 when I had booked the tickets for Rs. 7730! I had raised a claim for the same to ensure that the correct amount is refunded. But the portal did not show any claim number by which I could track the status of the claim! Neither any Executive provided me the claim number on call. I called once again for this. 4. Call 4 (Executive – CHANCHAL SHARMA) on 08-Sep-2015 CHANCHAL SHARMA accepted that the amount which I have claimed would be refunded to me within 8 working days (5 working days for MMT and 3 working days for the Bank). I accepted the same and ended the call. There was no response from MMT either through email, message or call regarding the refund till 15-Sep-2015. When the refund was not processed with the time promised to me, I called the Bank. They mentioned that they have not received any transfer from MMT. I called the airline again but they mentioned that they had already transferred the amount to MMT on the same day when I had cancelled the tickets! Now, I had to ask MMT for the delay. On the same day, I had called again. 5. Call 5 (Executive - LALIT) on 15-Sep-2015 LALIT answered me his time. I had to explain the whole scenario to him who assured that the refund would be done by 18-Sep-2015. When I asked LALIT about the delay, he said that he does not know why the refund had not been transferred!! Then he added the omnipresent reason of TECHNICAL GLITCH behind the delay! I now believe that MMT does not employ technically-sound professionals to solve the perennial TECHNICAL GLITCH! I rated LALIT 1 on a scale of 4. Yet again, the refund was not made on 19-Sep-2015 as expected. I had to contact MMT. 6. Call 6 (Exucutive - SUSHOBHIT) on 19-Sep-2015 The Executive named SUSHOBHIT said that the refund is initiated by not yet transferred to my account due to some TECHNICAL GLITCH. He asked me to wait for four more working days during which my claim would be reviewed and refunded by 22-Sep-2015. He assured that the issue will be completely solved by 22-Sep-2015 without fail! SUSHOBHIT also mentioned that he would raise my concern under HIGH PRIORITY to his superiors so that the refund is processed at the earliest. When I asked him to send an email confirming all the conversation that we had, he simply denied that he could not do so. On asking about contacting him on the same issue, he provided me his extension number on which I could contact him. I had none of my queries resolved, so I rated him 1 on a scale of 4. Having received no communication or refund from MMT, I contacted them again on 22-Sep-2015. I tried to connect to the extension number that SUSHOBHIT had provided me earlier. But as expected after all the encounters with MMT, the extension number turned out to be invalid!! I called again. 7. Call 7 (Executive - ALOK) on 22-Sep-2015 ALOK was on call this time. As expected and known, he again asked me to wait till 26-Sep-2015 to get all the refunds transferred. He also made the revelation that SUSHOBHIT had never raised my concern as a HIGH PRIORITY. He had not raised any complaint at all. Moreover, he had mentioned the waiting time as seven working days whereas; he had mentioned four to me. I believe that ALOK raised the concern to his superiors and assured that the refund would be done by 26-Sep-2015. On the same evening I got a call from MMT asking me to clarify why I had rated their esteemed Executive 1 out of a scale of 4. MMT could never arrange a call back in spite of assuring me that they would contact me for solving my concerns but they could undoubtedly contact me asking for my clarification. I assume that my explanation had convinced them. Had a 0 been available on the scale, I would have rated a 0 instead of rating him even a 1! The 0 is not only for the agent but for the entire management of MMT. After waiting for 3 weeks instead of only 1 and going through the ordeal without having the refund yet, I am more than convinced now of the promises that MMT makes to the customers are only for their own benefit! Does MMT have no mechanism in place to keep a track of all the pending requests and solve them on time? Does MMT have no SLA to follow or any management to guide them? Does the Floor Manager never train the Executives on how to talk with customers, forget about solving their problems? The MUTE-HOLD-MUTE-DISCONNECT policy is never noted by them? Does the Quality Management team never monitor the calls that are being handled? And don’t forget to honour the Technical Team who can neither find the reason behind nor solve the eternal technical glitch!! I now doubt how do they proclaim themselves to be India’s No 1 Travel Site? Smita [protected]@gmail.com

Dear Sir, I would request you to kindly intervene and get my issue resolved. I may submit that I had booked a package tour to Russia through Makemytrip and as per trail mail I raised the issue of veg meals in flights normally not provided to passengers in international flights until it is requested by tour operators. They vide their mail 23.7.2015 (reproduced below)confirmed to me that veg meals has been confirmed with flight but we were not provided veg foods and we starved during this journey and felt harrased. When taken up with them, lthey informed that they are refunding the money vide mail Dt.7.9.2015 and also committed to pay conveyance charges for lunch dinner incurred by me but now they are asking me to obtain vouchers to be redeemed in next flight which are not acceptable as I shall not avail any package through them in future. 2nd issue was we had to hire special taxi for lunch dinner time. Basic amenities of lunch dinner even on payment were not taken care as promised at the time of booking. In reply they have confirmed that they will be refunding conveyance charges incurred @500 per time x2 for 6 days i.e.6000/- plus Rs.2000/-towards flight meals not provided but now they are evading on one or other pretext. Sir, from my trail mail, you will observe that during our stay a fire occured in hotel and we were stranded for 6 hours on footpath without food and their local representative never bothered to enquire about our stay or well being. This group has totally shaken my faith in package tours and I will not ever dream to go throgh makemytrip packages. Please intervene and use your plateform to highlight the modus operandi of tour operator. Regards, Yashpaul Gupta C-97, Gulmohar Trends, Dhakoli, ZIRAKPUR PUNJAB PIN 140603 From:[protected]@gmail.com

This is in reference to our booking ID- NN[protected] in terms of which air tickets from Delhi to Prague and back were booked for 11th Aug. 2015 and were sent to us by email on 26.July.2015 bearing booking ref. YJFFL5 where in it was mentioned as RESERVATION CONFIRMED.

These bookings were made by my son, Sukhdeep Singh from Germany using MakeMyTrip.com's web interface. So, we went to Delhi Airport with the tickets issued on, but were denied the boarding pass as the Air Lines advised that this was not a valid ticket.
In the time of panic and stress, despite taking up the matter with airport authorities or suggesting/issuing us backup/another ticket, it was even more stressful to talk with the customer care executives. Sh. Gaurav & Bunty from MMT’s customer service kept us on toes for holding the mobile phone call for 21.22 minutes & 46.19 minutes between 1.00 A.M. to 3.00 AM on 11th Aug. 2015 at the Aero Flot Airlines counter in Delhi airport. Without any satisfactory reply, we missed out flight. Instead of issuing ticket in lieu of ticket dt 26th July, Mr. Bunty was demanding Rs. 131000/- for issuance of a new ticket for the next day.

Even my son, Sukhdeep Singh, who was waiting to pick us up from the Prague Airport sent an e-mail to MakeMyTrip’s service email address on 11th Aug.2015 saying that 'My parents are standing at Delhi Airport, this ticket is invalid', ‘please take a swift action, as the flight boards in 3 hours' but no action was taken. Ultimately the airport authorities asked us to leave the Airport as the ticket issued was invalid.

Being senior citizens, we were depressed, mentally & physically tired because of long journey & perforce had to again arrange for back journey with heavy luggage. We were emotionally harassed as all our excitement to visit abroad & to meet our son after a long time had gone waste and my wife was under stress turned depression due to the negligence of Make My Trip. We have been put to financial loss and were being mentally, emotionally and physically harassed.

Lovelesh from MakeMyTrip confirmed that they have our amount that we paid during online booking INR 89, 684 (transcripts attached), but no further action was taken.

Ref.ID[protected] Singh Charanjit DEL SVO was assigned on 13th August 2015 in terms of which we have sent more than 19 E-mails and telephonic messages demanding the refund of our own money, in response to 18 (automated) emails by various officials from MakeMyTrip, till date, we are trying to reach them to get our money back seeking a further compensation. For each of our email, an automatic response and case id is generated but no one takes it seriously and no refund has been releaased till date except that an automated response of “we will reply you within 24/48 hours” and it is more than a month now. This is too frustrating and sad at the same time.


We have had booked 4 holiday packages in past from the same company but never faced any problem till this time which is the utmost uncomfortable, stressful and painful incident or chain of events.
We once again request the company to refund us the amount as per details submitted via our email dated 30th Aug. 2015 and same promised by another customer agent, Lovejeet Singh from his email dated[protected], that “ We are working on refund query- wait for 48 hours”, without any further delay.

Hope to receive immediate and favourable response for refund of money along with a suitable compensation. We could not have expected this from one of the most trusted Indian travel company.

Charanjit Singh
Sukhdeep Singh

Its been more than a month since i cancelled my ticket and refund is not yet given. The initial date given was August 24th 2015 for the refund. But i have not yet received the amount. Its really frustrating and causing lot of inconvenience for me as i had to book tickets again with the refund amount. I have called up customer care almost everyday since August 24th 2015, and the only response i get is your amount will be given in 24 hours, 48 hours, 72 hours etc. Everyday same response. This is my booking ID - NN[protected] I need the email address of all the top bosses like Deep Karla in your company so that i can send my complaints to him. Is there anybody who can give the email address?

I cancelled one flight ticket via MAKE MY TRIP MOBILE APPLICATION due to flight delayed msg recieved by me from spicejet, and i select the cancellation reason flight delayed or prepond, which was correct as per normal human being, but make my trip did not send my ticket cancellation request to spice jet, my passenger was not show as per spice jet, so i got refund only for passenger not show, but my issue is that why my ticket was not cancelled, if some body is cancelling the ticket then why he should visit airport or travel .?? ticket was inr 3800, they refund me 822 rs, i should get refund 1750 INR, i have all the proofs and call recordings and screen shots of everything . thanks and regards AJIT KHARE [protected] [protected]@gmai.com

Booking ID NN[protected]. I been waiting for the refund on the said booking ID for more than than 72 hours. Nobody from Makemytrip has bothered to keep me informed and it's been delayed. MMT Customer service is very poor and cannot answer to customer satisfaction. They respond only with scripted lines and disconnect the calls.

I booked a ticket with MMT on 30th July 2015, I paid partly with my credit card and partly from my MMT wallet money. I did not get a confirmation of my tickets so I called MMt customer service and they offered to cancel the tickets without any penalty which I accepted and I got my money back on my credit card but I never got my INR 2000 which I used from my MMT wallet. Its been 45 days now I have been chasing MakeMyTrip with calls and emails and what not but they are just not bothered. Please help me.

Hi This is with reference to our discussions on 13 Sep 2015 night. Let me explain you all how I have been illtreated by your staff. At first I have booked two itineraries having booking Ref No. IN1508B4S415107 & NN[protected]. We have traveled from Kuwait to Hyderabad. Later I have decided to reschedule our return journey (Total 3 Passengers) to 18 Sep 9.40 PM flight Which is from Hyd to Abudhabi & connecting flight to Kuwait at 2.15AM in Abudhabi. But, even though I have explaned very clearly and paid all the excess charges, One of your staff members named Dinesh did mistakes by selecting other flights instead of above said flight. You may please verify all audio recordings of our discussions on 13/09/15 morning 7.30AM to 10AM and please do the justice. Then I have complained the same issue with Varun Gupta and he suggested that, he will takeup my case and review the recordings of my discussion with Dinesh and he will do the justice in 48 hours. Meanwhile he asked me to pay additional amount and book the right itinerary. Later, if it is proved that, mistake is from your staff after reviewing those audio recordings, I will be paid back all excess charged to me. Accordingly I have paid excess amount again and booked the right itinerary and I have also requested to forward me a copy of audio recordings of my discussion with Dinesh. But till now I have not received my ticket copies and no response to my complaint. Yesterday when I spoke to one of your colleagues, he said that he sent an email to Varun Guptha and he will contact me in 4 hours. But till now I have not received any call from your end. Varun Shown me my itinerary with new changes through "Checkmytrip" also. A copy of the same is attached herewith for your reference.