[Resolved] MakeMyTrip Travel Agency — Refund not received | |||||
Date - April 2015 Client - Mukul Dhariwal Incident - I had cancelled my ticket from Make My Trip.com in April. The company promised me for a full refund as the flight was rescheduled. I was supposed to get a refund in 10 days. The company had processed the refund to my bank account but the bank account I made the ticket with was closed. Hence I had given MakeMyTrip new details of the bank account with an attached LOA from the bank now it is already been 6months and my refund of rupees 8, 000 has still not been received and make my trip keeps asking for new deadlines. The issue has not been resolved and hence I am filing a complaint for the same. I have attached a screenshot of the last communication made with the company. I have also attached an email with the number of emails I have exchanged in the past 6 months. I have also attached the LOA I sent to makemytrip from my bank. Was this information helpful? | |||||
Aug 9, 2021 Complaint marked as Resolved MakeMyTrip India customer support has been notified about the posted complaint. | |||||
 4 Comments | |||||
Comments
MMT has really bad service
![]()
Reply
Dear Mukul Dhariwal
We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
We are getting the case facts checked and will connect with an update shortly.
Assuring you best of our services.
Team-MakeMyTrip Care
We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
We are getting the case facts checked and will connect with an update shortly.
Assuring you best of our services.
Team-MakeMyTrip Care
Dear Dhariwal,
Greetings from Make My Trip!!
We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
Further in regards to your complaint, please note that we have received the stamped document forwarded by you of your bank regarding closure of your account and based on that we have validated with our payment gateway and found that refund was being already initiated for an amount Rs.4921.0 and Rs.3144.0 on[protected] and[protected] respectively. The refund reference number for the same will be[protected] which you can share with the bank to recognize this refund.
Now in such scenario we would request you to consult with your bank for crediting that amount to you as refund from our side has been already released.
We thank you for contacting us.
Assuring you best of our services.
Team-MakeMyTrip Care
Greetings from Make My Trip!!
We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
Further in regards to your complaint, please note that we have received the stamped document forwarded by you of your bank regarding closure of your account and based on that we have validated with our payment gateway and found that refund was being already initiated for an amount Rs.4921.0 and Rs.3144.0 on[protected] and[protected] respectively. The refund reference number for the same will be[protected] which you can share with the bank to recognize this refund.
Now in such scenario we would request you to consult with your bank for crediting that amount to you as refund from our side has been already released.
We thank you for contacting us.
Assuring you best of our services.
Team-MakeMyTrip Care
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
39%
Complaints
8081
Pending
0
Resolved
3069
+91 12 4289 8747
+91 12 4462 8747
+91 12 4462 8765
Tower A, SP Infocity 243, Udyog Vihar, Phase 1, Gurgaon, Haryana, India - 122016
View all MakeMyTrip India contact information