| Address: 400607 |
| Website: makemytrip.com |
Janardhanan kr nair
Sharing, with all my friends, my flight booking and its cancellation experience with m/s. Makemytrip:
Abu dhabi – kochi – abu dhabi round trip booked on air india express through makemytrip on 06 june 2015 for travel to kochi by ix-452 on 17 jul 2015 & for return to abu dhabi by ix-419 on 21 jul 2015. Booking id: nn[protected]. _experience
I requested for cancellation of my round trip on 03 jul 2015 and, subsequent to my phone call, received email confirmation of cancellation, reference id:[[protected]], on 4 jul 2015. Was informed that i will be refunded, after accounting cancellation charges, within 48 working hours. I checked my makemytrip account and it showed the following message:
Cancellation reference no: in1507r3s028617 cancellation request date
Expected refund date
Approx refund amount
Fri, 03 jul ' 2015
Fri, 10 jul ' 2015
27033 *
Please note: i paid a total of rs. 34, 739/- at the time of booking and as per the committed terms of makemytrip, duly printed on the issued e-ticket, refund amount will be subject to deduction of a cancellation fee of rs. 7931 plus rs. 500-towards makemytrip service fee, totaling rs. 8431/-. (As per this calculation, refund amount works to rs. 26308/-
Refund didn’t happen with 48 working hours or even on 10th jul.2015. I started sending reminders and continued to contact them on phone. For my email reminders(Total eight(8) spanning one month) initially there was no response. For my phone calls, they used to send new reference ids with commitment of refund to be effective within 48 working hours.
On 15th august 2015, i received a confirmation mail that an amount of rs 843/(Say 2.3% of my eligible refund) will be refunded within 3 working days. Quote: “kindly note refund amount of inr 843 makemytrip booking id nn[protected] has been processed. Amount in your account may reflect in up to 3 working days in case your issuer bank is …”. Actual received: rs. 842/-
Since this was not acceptable to me, i sent mails for review and after so many reviews and contacts, another refund confirmation of rs. 1111/- (Forming 3% of eligibility) was received on 4th sept. 2015, informing me that makemytrip reviewd the refund request successfully!!! Yes, i was taken for a real real ride by: makemytrip
MakeMyTrip India customer support has been notified about the posted complaint.
We were looking into your concern but have found that a few important details are missing.
Please provide us with the following details:
- Booking ID or
- Email address used at the time of booking
We await your response to get the matter checked at our end.
Assuring you best of our services.
Team-MakeMyTrip Care