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MakeMyTrip India Complaints & Reviews

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Last updated May 6, 2024
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MakeMyTrip India Head Office Address

Tower A, SP Infocity 243, Udyog Vihar, Phase 1
Gurgaon
Gurgaon District
Haryana
India
122016

MakeMyTrip India reviews & complaints page 331

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S
shikha.singh
from Mangalore, Karnataka
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Regarding refund

Address:Dakshina Kannada, Karnataka
Website:makemytrip.com

MAKEMYTRIP BOOKING ID:NF[protected] MAKEMYTRIP BOOKING ID: NF[protected] i requested for a refund on 9th of august 2015 and was promised a refund till 18th august 2015 but it has been almost 2 months and no refund has been generated into my account . i am tired of escalating the complaint on your website and tired of calling the customer care. everytime i call they tell me that i would get a refund within 10 working days but unfortunately...
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S
Shail Bhandari
from Bengaluru, Karnataka
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Refund on partial payment booking

Address:Mumbai City, Maharashtra

On partial paymernt booking they like to chatge me Rs 6000. also they are keep expaining me that it is airline policy.. when you mak a partial payment you are only making a booking with airline they will not issue ticket until you make full payment. so if you make partial payment, where did airline came in picture..it is just one excuse to make money... uslly airline does not charge any thing for booking and holds your booking for...
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Baljeet Rawat
from Suar, Uttar Pradesh
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Company gave fake details

Address:New Delhi, Delhi
Website:Make My Trip . com

Pathetic service ! Cant imagine a big name like Make my trip will cheat its customers . i booked 2 way flight from delhi to bagdogra for my wife on 8th sep, paid RS 13902 for both the flight . Even got confirmation on mail that flight have been booked . Today when reached airport it was disaster, indigo airlines said my PNR has cancelled . when enquired it was too late indigo airlines said this PNR is cancelled as Make my trip has not...
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S
Shahana66
from Bhopal, Madhya Pradesh
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Cancellation of tickets..

Address:Gurgaon, Haryana
Website:www.makemytrip.com

I tried to change the flight dates on 15th. 24 K got immediately debited from my account. But the website showed - dates not changed because of technical failure; money will be refunded. I tried again with same result. Total 48 K debited. I tried to cancel original bookings. Overall I should be refunded 48 K plus original booking refund. Only 36 K refunded. Multiple calls, emails, complaint logged on website, Facebook messages all to vain....
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A
aakashsoni
from Gurgaon, Haryana
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Pathetic Bus Service

Address:Mumbai City, Maharashtra
Website:www.makemytrip.com

I booked two AC Sleeper Bus tickets from Mumbai to Goa on 19th Sep. 2015.bus was scheduled to departure at 9:15 from borivali, but bus did't arrived till 9:45. we called several times to the operator but they said bus will be there in next half an hour and so on. we(me and my wife) waited there till 12 :00 (mid night) and then we were told that another bus has been arranged and we need to go to some other place which was far away from boarding...
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Mukul Dhariwal
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Refund not received

Address:Gurgaon, Haryana
Website:www.makemytrip.com

Date - April 2015 Client - Mukul Dhariwal Incident - I had cancelled my ticket from Make My Trip.com in April. The company promised me for a full refund as the flight was rescheduled. I was supposed to get a refund in 10 days. The company had processed the refund to my bank account but the bank account I made the ticket with was closed. Hence I had given MakeMyTrip new details of the bank account with an attached LOA from the bank now...
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kadapasrinu
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Refund of cancelled ticket amount

Address:New Delhi, Delhi

I have booked a ticket for total amount of Rs.7851/- for 3 passengers viz., (i)neelapala kusuma kumari(e-ticket no.[protected]ii)neelapala srinivasulu(e-ticket no.[protected]iii)neelapala srinivasulu(no.[protected] to travel from Kochi to Bangalore in Jet Konnect on 30/9/2015 with pnr no.HGQQCJ through Makemy trip bearing ID No.IN1508B4S282499. Since I have entered repeated passenger name at (ii) & (iii) instead of my father name, I have...
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SmitaDas123
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Refund not processed for cancelled fight tickets

Address:New Delhi, Delhi
Website:www.makemytrip.com

I had booked my tickets from Jaipur to Guwahati via Delhi and the return tickets too via Make My Trip (MMT) on 31- Aug-2015. There were two bookings for each trip amounting to a total of Rs. 17509 (Rs. 9779 and Rs. 7730 for the respective trips). On the home page of MMT, when I looked for the e-tickets, I found that the amount of my return trip was shown as only Rs. 2100 instead of Rs. 7730. I had contacted the concerned airline...
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YPGupta
from Mahendragarh, Haryana
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Russia package --- badly managed and no arrangement for veg foods in flight and stay

Address:New Delhi, Delhi
Website:Makemytrip.com

Dear Sir, I would request you to kindly intervene and get my issue resolved. I may submit that I had booked a package tour to Russia through Makemytrip and as per trail mail I raised the issue of veg meals in flights normally not provided to passengers in international flights until it is requested by tour operators. They vide their mail 23.7.2015 (reproduced below)confirmed to me that veg meals has been confirmed with flight but we were...
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C
charanjitsingh.sbi
from Panchkula, Haryana
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Terrible booking, still not giving our money back

Address:Gurgaon, Haryana
Website:www.makemytrip.com/

This is in reference to our booking ID- NN[protected] in terms of which air tickets from Delhi to Prague and back were booked for 11th Aug. 2015 and were sent to us by email on 26.July.2015 bearing booking ref. YJFFL5 where in it was mentioned as RESERVATION CONFIRMED.

These bookings were made by my son, Sukhdeep Singh from Germany using MakeMyTrip.com's web interface. So, we went to Delhi Airport with the tickets issued...
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amar013.bms
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Refund not given - NN730258281337

Address:Gurgaon, Haryana
Website:makemytrip.com

Its been more than a month since i cancelled my ticket and refund is not yet given. The initial date given was August 24th 2015 for the refund. But i have not yet received the amount. Its really frustrating and causing lot of inconvenience for me as i had to book tickets again with the refund amount. I have called up customer care almost everyday since August 24th 2015, and the only response i get is your amount will be given in 24 hours,...
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ajitkhare001
from Mumbai, Maharashtra
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Flight ticket not cancelled even i cancelled it via MMT mobile app

Address:Mumbai City, Maharashtra
Website:www.makemytrip.com

I cancelled one flight ticket via MAKE MY TRIP MOBILE APPLICATION due to flight delayed msg recieved by me from spicejet, and i select the cancellation reason flight delayed or prepond, which was correct as per normal human being, but make my trip did not send my ticket cancellation request to spice jet, my passenger was not show as per spice jet, so i got refund only for passenger not show, but my issue is that why my ticket was not cancelled,...
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sagar15
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Refund not processed

Address:New Delhi, Delhi
Website:www.makemytrip.com

Booking ID NN[protected]. I been waiting for the refund on the said booking ID for more than than 72 hours. Nobody from Makemytrip has bothered to keep me informed and it's been delayed. MMT Customer service is very poor and cannot answer to customer satisfaction. They respond only with scripted lines and disconnect the calls....
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B
butchcasidy_gaurav
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Never got my refund

Address:Gurgaon, Haryana
Website:www.makemytrip.com/

I booked a ticket with MMT on 30th July 2015, I paid partly with my credit card and partly from my MMT wallet money. I did not get a confirmation of my tickets so I called MMt customer service and they offered to cancel the tickets without any penalty which I accepted and I got my money back on my credit card but I never got my INR 2000 which I used from my MMT wallet. Its been 45 days now I have been chasing MakeMyTrip with calls and emails...
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Address:Hyderabad, Andhra Pradesh

Hi This is with reference to our discussions on 13 Sep 2015 night. Let me explain you all how I have been illtreated by your staff. At first I have booked two itineraries having booking Ref No. IN1508B4S415107 & NN[protected]. We have traveled from Kuwait to Hyderabad. Later I have decided to reschedule our return journey (Total 3 Passengers) to 18 Sep 9.40 PM flight Which is from Hyd to Abudhabi & connecting flight to Kuwait at 2.15AM...
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P
pansel
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Cancellation

Address:New Delhi, Delhi

I had booked a round trip ticket from USA - India – USA on 09/14/2015. Make My Trip customer service played tricks during booking. I have seen a price online, while getting ready to book by logging in and entering contact number, received a call from Make My Trip customer service stating he is going to help to complete the booking with a best price. I said OK, then he took few minutes and said he is searching for the flight from his side...
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Priyanka Malhotra 22
from Agra, Uttar Pradesh
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Not received my refunded amount since past 5 months !!!!!!

Address:New Delhi, Delhi

I am one of the highly disappointed customers of Make my trip!!! I booked flight tickets to Nepal with booking Id IN1504B0S105884 in the month of April and as Tragedy struck Nepal with an earthquake I had to cancel the tickets because airports were shut down, and as per rule book and a commitment sms from Make my trip I was supposed to receive full amount. Several complaint calls n emails later I still don't have half of the amount in my...
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Tamisra Bhattacharya
from Kolkata, West Bengal
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Refund cancellation money

Address:Kolkata, West Bengal

I has cancelled my booking on last week. (booking ID:- NF[protected] While doing the cancellation mistakenly I clicked on "My wallet" instead of "my account". So I called up the customer care and requested them to help. They said within 3 working days the money would be credited into my "my wallet" account and then I would be able to transfer the money to my account. But to my surprise even after 6 days no such money has been credied into...
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Parthil Shah
from Ahmedabad, Gujarat
Apr 23, 2022
This thread was updated on Apr 23, 2022
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Referral bonus not credited

Address:Ahmedabad, Gujarat

Under a recent refer & earn program, makemytrip announced that for every new referred person, where makemytrip app has been installed for the first time and signup being new, the referer would be getting instant 200 rupee. I have referred 4 persons in two days and still not a single rupee has been credited to my account. email : [protected]@gmail.com I need this resolved as soon as possible as I am planning a trip for this December....
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Bheem Pandava
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Refund Processing -- they lie and no refund

Here is a summary of my complaint. I have filed a police complaint and I think if all of the 1444 people file police complaints we will have enough for a class action law suit against these frauds. I want to pursue them to the fullest extent of the law.

Dear Sir/Madam, these guys are frauds. They act like they are doing something when in fact they do nothing. File a "CHEATING" Complaint with your local police station....
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