MakeMyTrip India Complaints & Reviews

This is Ved Gupta. I had booked flight tickets basically a round trip for 21st Jan and 31st of Jan, 2016 and I had got the confirmed ticket as well. Later, I made a Change in Travel Date and I tried booking ticket for which what happened money got deducted from my account and I did not get response from MMT end. I had made this booking on[protected]. And I did not get any response till date. I have already made complain 15 times on [protected]@makemytrip.com . Everytime I am being asked to wait for 3 working days and your money will be refunded back to your account. This is the reference number for which two amounts got deducted NF[protected] and the amounts are Rs.2781 and Rs.2722 respectively.

I had booked a hotel room on 25the Nov 2015 via makemytip.com and when I reached the hotel I was denied lodging. Over and above the casual approach of the call Centre employee one Mr.sushil made things worse for me. I was rendered roosters at 12 am. Request sterling action on such fraudulent agencies and casual employees and appropriate compensation for the grievance caused....

M booking rail ticket dt.08.11.2015 against ref no. Nr[protected] but some technical issues that ticket was not confirmed. As per t & c of make my trip the reward back period is 72 hrs( working days).. Today is 25.11.2015 still m not receive any kind of reward and last 5-6 days continuously contact with customer care but day by day they told me wait for 3 days...Wait for 3 days. Please suggest...

On 8th May 2015, I booked a flight on line from Mumbai to Calcutta, India.

The flight was paid for by credit card (8, 734 Indian rupees) and the booking confirmation was emailed to me. A little while later, I received an email indicating my booking had been cancelled due to a computer error and that I would receive a refund. I telephoned to ask what happened and how can I book a flight and was told I would receive a full refund which would take a few days to show up in my account and was advised that I had to pay again to re-book the same flight. I did so, and again paid 8, 734 rupees 'on top' of the previous 8, 734 rupees previously paid for the flight that MakeMyTrip cancelled. I then received an emailed booking confirmation and the flight went ahead without problem.

However, I have still not received my refund as I had to pay twice for the same flight!

I was asked by MakeMyTrip to forward the bank statement to them which I did and which clearly showed both amounts of 8, 734 Indian rupees being withdrawn and no refund of the 8, 734 Indian rupees put back into my account.

I have emailed many times and made several telephone calls to MakeMyTrip and the last one was on 25th November when they hung up on me!

I will never book anything from Makemytrip in future. They are cheaters & fraud, My whole vacation plan got cancelled and now they are not ready to refund my money back to my account.

I have booked my Srinagar package (Booking ID IN1511B6S055602) from Mumbai to 23-Nov-2015 to 29-Nov-2015, We board on time in flight on 23-Noe-2015 from Mumbai but due bad weather flight could not be landed in Srinagar and we were forced to be back to Mumbai.

Now, since i diddn't cancelled trip, i ask for refund and they accepted to refund whole package amount but in the form of Future travel voucher with one year validity, I told them i need refund in form of money transfer to my bank account.

They are not ready to refund money and insting to refund through travel vouch, I checked on their website they have not mentioned anywhere that refund will be dune only through Future Travel Vouchers.

In-facet their website clearly mentions following statement in their policy "All refunds are processed by the method of payment used in the initial transaction, except in the case of cash payments where the refund is processed through cheque or online transfer."

but still this people insisting for refund only through Future travel vouchers.

I didn't expected such cheating from makemytrip for refund due to cancellations from their side.

M booking rail ticket dt.16.11.2015 against ref no. Nr[protected] but some technical issues that ticket was not confirmed. As per t & c of make my trip the reward back period is 72 hrs( working days).. Today is 25.11.2015 still m not receive any kind of reward and last 5-6 days continuously contact with customer care but day by day they told me wait for 3 days...Wait for 3 days. Please suggest

I had done a booking on 1st Sep 2015 with MMT REF no. NR[protected], but till now didn’t get any ticket nor any refund. Payment has been maid 1522.01 from my CC. I made several calls, several emails to [protected]@makemytrip.com & share.[protected]@makemytrip.com. But no response. when I call they will say it will be resolved in 48 hours. NO Action yet.

I booked tickets thru MMT for which they charged my card 15k, gave ref number & due to system error could not confirm my tickets, from 2pm till 00:50 i have called them 4 times and they have not taken any action to resolve my problem.i even emailed my statement which they did not even acknowledge.worst customer service i encountered, no more MMT

We booked our tickets through makemytrip app on 9 nov 2015 during there offer in which we can use all of our wallet credits. Now 3/4 days before our boarding date we are receiving a message that our booking is done through unfair means so they will cancell our tickets.

I made a booking from delhi to bangalore in INDIGO airlines for 24 november 2015, the money transaction was successful and it showed that booking was confirmed.but today on 24 i went to airport with my ticket but the indigo airlines said that there was no information for my ticket, then i called makmytrip, initially they said that the ticket was cancelled but later said that it was airlines fault and denied refunding the money back. They showed all reasons, my flight was on 8:30, i had to beg for my tickets as i had no clue what to do, my PNR: E8C9WZ
BookingID: NF[protected], flight: Indigo 6E - 131.
I had to cancel my tickets forcefully but they are denying from refunding the money.
I thought this should be put into notice, these companies are fooling the peoples with their money, please take serious steps, company should pay penalty. i wont refer anyone to book from makemytrip.

20/11/2015 booked a flight through make my trip flip travel sight.Booking ID-NF[protected], Flight details -GO air G8-243 20/11/2015, 6.30hrs, cabin-Economy, total fair-5979.00.But flight booking canceled.Then send mail company id so many times.Refund id:[protected],[protected].till date refund not credit in my account.

Please dod not use Make My Trip (MMT) for bookings. Especially bus bookings.

They sell tickets with wrong information. The pickup & drop information is not accurate and they do change bus timings and sometimes buses as well. They do inform you about timing changes but not the details. on asking the same, they will not provide any information.

When you complain to them, you are royally ignored and you would already paid the money.

Hello, My booking id is IN1510Q5S264821. I cancelled this ticket on 25th October 2015. Till today I have not received refund. I have called your customer support almost 10 times. Every time they say my issue will be resolved in 5 working days. How can you keep customer's amount with your self. I talked to airline they said they refunded amount on 25th Oct 2015 to makemytrip. You should provide interest on my amount. If I don't receive my refund in 3 working days I am moving to consumer forum. Regards, Amit Kumar

I booked ticket through makemyTrip and due to personal issues want to postpone or cancel ticket. I tried contacting makemytrip serveral times and got response all the times, I can do online. Worst part here is I am unable to cancel ticket online with below message on their website- -- Sorry, the information on cancellation fees for this booking is not available online. In case you wish to cancel or modify this booking, please call us at[protected]Toll Free) or[protected] -- Support team always responding back you can cancel ticket online. This is disgusting. I am trying to cancel from past one week and it became my daily part to call them and talk for 20-30 min. One guy from support responded back to me- "Why don't you try online when are able to see for less price in online and why you are contacting us". Guys, This is very bad experience for me. I hope within 2 days, this company will cancel my ticket and let me know refund status. Regards, Lakshman

We had booked a ticket and while making the payment Makemytrip.com website crashed. This happened on 19-September-2015. We immediately got a call from Makemytrip asking if we want to rebook the tickets. We rebooked the tickets on 20-September-2015 and then we realized that Cash has gone from our account twice to Makemytrip.com. Post that we raised a complaint to Makemytrip. Following is the timeline of Events which has occured: 01 - October - Compliant was raised by us. Reference id is[protected] 03- October - Query answered by Mr. Deepak kumar apologizing for the inconvenience. He reverted that amount will be refuned in 72 hours 04-October - We explained the issue again as Mr. Deepak had got wrong description of the issue 08-October-2015 - Mr. Ankush Chauhan replied to email with an incorrect resolution and requested another 72 hours of time 08-October - We replied with the correct description of the issue 15-October - Ms. Neha Sharma replied asking us to wait for another 72 hours 20-October - We followed up again. We escalated to the first level 22-October - Mr. Palwinder Singh replied and requested us to wait for 72 more hours 25-October - We followed up again. For the next 10 days, we did not get any reply from them 07-November - We followed up again 09-November - Ms. Jyoti Chouhan replied and asked us to wait for 72 more hours. She also requested us to Provide the Bank Statement for the third time 09-November - We provided the Bank Statement immediately assuming that finally we will get our money back 13-November - Ms. Jyoti Chouhan Replied asking us to wait for 72 more hours 16-November - Ms. Jyoti Chouhan replied asking us to wait again for 72 more hours 20-November - We followed up without any response 23-November - We have followed up again Additionally, the website does not allow us to escalate beyond the First Escalation. I sincerely hope this is not a deliberate ploy of the company. For a company, which is able to track website crashes & failed bookings in Real-Time, I wonder how long it will take to investigate this issue and refund the money back. It should not take too long if the intentions are right toward the consumers. I sincerely hope there is a resolution to this after posting it here. Rgds, Aravind

I have booked flight that time flight departure timing was 5.20 hrs from Mumbai and arrival timing was 08.45 hrs in Cochin including Hyderabad halt. At present today i have checked PNR status it is showing arrival at Hyderabad at 6.40 hrs and Flight from Hyderabad is at 10.15 hrs which will arrive Cochin at 11.45 hrs the difference is of 3 hrs what changes you guys making without any intimation how will i manage i don't know please response me positive solution. Requesting you

While booking my ticket on MMT through my mobile, after giving the credit card details i got the message "sorry for the inconvenience, your payment could not be fulfilled successfully". So thereafter I went and made my booking again. To my surprise I have now got confirmation of both the bookings on my email. The booking ID of ticket booked through my moblie is NF[protected] and NF[protected] I request you to kindly cancel the ticket NF[protected] and refund the entire amount to my credit card a/c, since the error is from your end and through your app." My Email id is [protected]@gmail.com . My registered mobile number is [protected].

My name is Ritesh Jesrani. On 5th November, 2015 I tried to make an online Domestic Flight booking via Make My Trip: Mumbai to Bhuj return (3 adults, 1 child) via Jet Airways. During the first transaction attempt I received a message on the screen that the transaction had failed due to some communication delay/issue with my bank. No booking ID was generated by Make My Trip. So I attempted the transaction again. During the second attempt the transaction was successful but the Booking could not be held/confirmed by Make My Trip and I have received the refund for this booking as per details below: Booking ID: NF[protected] Refund Date: 05 Nov 2015 Refund Amount: INR 46936 Refund Reference Number:[protected] However, my bank based in Oman, HSBC Oman SAOG has confirmed that the transaction has occurred twice i.e. Funds were transferred to the merchant (Make my Trip) from my HSBC Oman Credit Card twice for the same amount. As of now I have only received only one refund from Make My Trip for the second transaction. The enclosed snapshot of my HSBC Credit Card statement clearly shows that the above transaction has occurred twice but only one refund has been provided by Make My Trip so far. I sent an e-mail and a complaint to Make My Trip to demand a refund for the first transaction (Complaint Reference ID:[[protected]] . However, on both occasions they are simply replying about the status of the refund that was processed by them i.e. Booking no. NF[protected]. There is no mention of the refund status of the first failed transaction at all. As such Make My Trip has not processed the refund for the first failed transaction. I don't live in India so it is proving quite difficult to reach the company over the phone to address this issue. I request Make my Trip to kindly consider my complaint and promptly settle the refund for the first failed transaction as well. Regards, Ritesh Jesrani.

[protected]@gmail.com on makemytrip i have tried to book a ticket on 7th october for the spicjet flight for 26 Oct, 08:15 hrs Mumbai (BOM) to 26 Oct, 10:10 hrs Bangalore (BLR) first time booking failed at 3:20 PM on 7th october for this booking wallet balance deducted + Rs 4102 deducted from andhra bank account (screen shot of the statement attached) wallet balance credited back and but not the bank amount 2nd Time: booking succesful at 3:43 PM for the same sector wallet balance deducted+ 4102 amount deducted from my State bank debit card ending with 6473 (bank account statement attached) i have sent several emails to the makemytrip team but they are saying booking was successful (it was successful second time only), i am not getting any proper reply from makemytrip i have also requested to check the payment with payment processor if they have received it or else please provide me the payment processor name so that i can contact them no satisfactory reply till now

We booked a room for two nights in Writer's hill via Make my trip booking Ref Id:[protected] for October 2nd and 3rd. We got a confirmation immediately after booking. On October 1st afternoon a few hours before our departure, we got a call from Make my trip that this booking is NOT confirmed. So our holiday was ruined at the last minute. On top of this Make My Trip has not refunded our money till today (November 20, 2015). Such a fraud company. Instead of compensating us for ruining our holiday by this last minute cancellation - despite giving us a confirmation Make My Trip does not even have the professionalism to refund our money. Will Never book through them again even. Such frauds are in business !!