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MakeMyTrip India Complaints & Reviews

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Updated: Oct 25, 2025

Complaints 8147

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3074

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Address: 122016

Website: www.makemytrip.com

I Brajmohan sharma booking id NW[protected]. I had flight AI 549 chennai to port blair scheduled on 03 Nov 2015 at 5:00 hrs. But it was rescheduled at 9:30 hrs. I did not get any information. When I reached to chennai airport and enquired at ticket counter, they told, we are not provided with any contact detail by make mytrip. This caused me lot of inconvenience. I could not sleep whole night and had to wait at airport for this long time. Please take up my problem with higher authority, so appropriate action can be initiated. I hereby attached the print out showing customer contact information missing.

+1 photos

MakeMyTrip India customer support has been notified about the posted complaint.

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MakeMyTrip India Customer Care

from Delhi, Delhi

Nov 5, 2015

Verified Support

Dear Brajmohan78,

Greetings from Make My Trip!!

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. Further in regards to your complaint, we understand due to flight rescheduled by the airlines you faced inconvenience as correct information was not being updated on PNR, hence we are accepting your feedback as we would be taking necessary action to avoid such scenarios further.

We thank you for contacting us. Assuring you best of our services.

Team-MakeMyTrip Care

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Address: 122016

Website: www.makemytrip.com

Make my Trip Booking Id- NF[protected], Booked on 14/08/2015 I have cancelled this ticket directly from airlines on 27/08/2015 and the same was confirmed by makemytrip on 02/09/2015 and assured that refund amount will be credited within 07 working days. After that I have contacted plenty of times to there customer care but still the refund amount is not credited in my account and status is showoing as under progress.

MakeMyTrip India customer support has been notified about the posted complaint.

Dec 17, 2015

Updated by amiteshsaurav Now it is more the 3 and half month, but still no responce from make my trip.
When I call on there customer care no. they say that our supervisor will call you in 2 days but i didn't received any call from the.
I dont understand why they are taking so much time.
Please refund my money.

Dec 17, 2015

Updated by amiteshsaurav Now it is more the 3 and half month, but still no responce from make my trip.
When I call on there customer care no. they say that our supervisor will call you in 2 days but i didn't received any call from the.
I dont understand why they are taking so much time.
Please refund my money.

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MakeMyTrip India Customer Care

from Gurgaon, Haryana

Nov 2, 2015

Verified Support

Dear amiteshsaurav

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

We are getting the case facts checked and will connect with an update shortly.

Assuring you best of our services.

Team-MakeMyTrip Care

A

amiteshsaurav

from Tiruchirappalli, Tamil Nadu

Nov 2, 2015

Sir
In my mail I have got lots of apology messages from makemytrip team. See the confirm assurance mails given by your makemytrip customer care person.Since 2september I am getting only mail assuarnce, But where is my refund amount.
Asurance mail sent by makemytrip is below mentioned-

From: "MakeMyTrip"
Date: 2 Sep 2015 6:54 pm
Subject: MakeMyTrip Booking ID NF[protected] Cancellation Request Confirmation
To:
Cc:

Cancellation Request Confirmation
Reference Number - IN1508R4S356263

Dear Amitesh Saurav,

This is to confirm that we have received cancellation request for MakeMyTrip Booking ID NF[protected]. Since request is for special claim with reason " Ticket Directly Cancelled with Airline " so same is getting verified with airline.

Refund would be processed in up to 7 working days subject to verification.

To know the updated refund status for the cancellation, please click here.

We look forward to assisting you again!

Team MakeMyTrip

* The refund amount is indicative and the acutal amount may vary as " Ticket Directly Cancelled with Airline " needs verification. Final airline penalty rules and amount will apply.

* Travel insurance, if purchased, is non refundable.

* If you have availed any discount, e-coupon, cash back or any other promotional offer while making your booking, the same will be adjusted against your final refund amount.

MakeMyTrip Customer Support

MakeMyTrip India Pvt. Ltd.
Tower A, SP Infocity
243, Udyog Vihar, Phase 1
Gurgaon - 122016
Haryana, India

Click here to Send a Query
https://support.makemytrip.com
India Toll Free
[protected] from MTNL and BSNL phone lines
[protected] from All Major Operators

From:
Date: 28 Sep 2015 2:11 pm
Subject: NF[protected]
To:
Cc:

Dear Sir/Madam,

Greetings from MakeMyTrip!

This is in reference to your complaint in regards to booking id NF[protected].

Please note that we are looking into this matter and shall revert to you in 4 working days.

We apologize for the inconvenience caused due to delay at our end.

We value your business with us and look forward to assist you with all your travel plans.

We value your business with us and look forward in assisting you with all your travel plans.

For any further assistance we are available round the clock on our toll free number[protected]MTNL/BSNL)/[protected]All Major Mobile Operators)/[protected]Any Landline).

Please note: - This email box is not monitored, kindly forward your reply to [protected]@makemytrip.com

.

Regards

Manish Kumar
[Travel Expert]

MakeMyTrip (India) Pvt. Ltd.

243 Udyog Vihar Phase I

Gurgaon -122016 (Haryana)

Toll Free:[protected]MTNL/BSNL phones)

Toll Free:[protected]All Major Mobile Operators)

Tel:[protected],[protected]

E-mail:[protected]@MakeMyTrip.Com

From:
Date: 23 Oct 2015 10:55 am
Subject: nf[protected]
To:
Cc:

HI MR SAURAV,
As we discussed regarding your refund amount first of all we are apologize for the inconvenience you are facing with us. And be rest assure we will do the needfull for you ASAP however the timeline i would like to gave 5 days for that.

Thanks And Regards
Ashutosh Bisht
Make My Trip

From: "Rupam"
Date: 28 Oct 2015 10:07 am
Subject: REFUND
To: "[protected]@gmail.com"
Cc:

Dear customer,

As we discussed regarding your refund amount first of all we are apologize for the inconvenience you are facing with us. And be rest assure we will do the needfull for you ASAP however the timeline i would like to gave 5 days for that.

Thanks And Regards
RUPAM

Make My Trip

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Website: make mytrip .com

Hello sir
i m sadananda bhat a senior citizen traveled with my family in the month of oct 2015, vide id no[protected]
i wanted 4 star accommodation for all 5 nights and i have paid as per requirements and this tour is not sponsored/lfc/ltc

i wanted to enjoy with my family in 4star accommodation and the hotel at udaipur(HOTEL LE ROI) IS AN ORDINARY HOTEL you can visit their site and they say it is a budget hotel

i have mailed so many times to MMT and i could not get convincing reply
i can forward all the mails to you if required

now i request pl look into the matter i want the cost of hotel accommodation 2 HOTEL AT UDAIPUR with an instruction to MMT not to cheat the customers
in this regard i have made a complaint to MMT representatives at JAIPUR on the same day and i was forced to stay in that hotel for two days because there was no other go

thanks and regards
sbhat

MakeMyTrip India customer support has been notified about the posted complaint.

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MakeMyTrip India Customer Care

from Gurgaon, Haryana

Nov 2, 2015

Verified Support

Dear Sadananda Bhat

We were looking into your concern but have found that a few important details are missing.

Please provide us with the following details:

- Booking ID or
- Email address used at the time of booking

We await your response to get the matter checked at our end.
Assuring you best of our services.

Team-MakeMyTrip Care

S

Sadananda Bhat

from Bengaluru, Karnataka

Nov 7, 2015

name -sadananda bhat
[protected]@gmail.com

travel id-IN1508B4S023570

PL DO THE NEED FUL

thank you

sbhat

MakeMyTrip India Customer Care

from Gurgaon, Haryana

Nov 9, 2015

Verified Support

Dear Sadananda Bhat

Greetings of the day,

In reference to your complaint, we have found that our concerned department is handling this case. Please be assured that post validating your concern they shall take this matter to closure on priority.

Assuring you best of our services.

Team-MakeMyTrip Care

S

Sadananda Bhat

from Bengaluru, Karnataka

Nov 10, 2015

hi

u m yet get any response from the concern authorities

sbhat

S

Sadananda Bhat

from Bengaluru, Karnataka

Nov 12, 2015

hello sir

MMT, i have contacted them separately and they are sending same typical reply which i donot agree

i wish to say that i have paid for 4star property and they provided me a ordinary budget hotel at UDAIPUR

PL LOOK INTO THE MATTER AND ARRANGE FOR REFUNDING THE DIFFERENTIAL AMMOUNT

sbhat

MakeMyTrip India Customer Care

from Delhi, Delhi

Nov 12, 2015

Verified Support

Dear Sadananda Bhat,

Greetings from Make My Trip!!

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. Further in regards to your complaint, please note that during your stay we have specially spoken to Hotel GM and has made assure regarding all the facilities to be provided for which guest were being agreed. Hence now as a onetime goodwill gesture we can offer you a voucher for INR 500 which you would be utilize for future booking, if same is being acceptable then kindly advise us further.

Kindly treat this post as a final response in regards to your complaint.We thank you for contacting us. Assuring you best of our services.

Team-MakeMyTrip Care

S

Sadananda Bhat

from Bengaluru, Karnataka

Nov 13, 2015

hello

pl do not send the same reply

i wish to say that hotel is not of 4star property

i should get the refund

your voucher of inr 500/ i am not begging

i want the money to be refunded because i have paid for that

if not you can hear from my lawyer

sbhat

A

ajaydaruka

from Kolkata, West Bengal

May 24, 2016

Refund of airfare

I have not yet received 4500 INR which was refunded by Spicejet to Make My Trip on 12th February, 2015. My booking ID:-NF[protected] and they are giving wrong information and misguiding since one month.

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Address: Gurgaon, Haryana

Website: makemytrip.com

This is regarding my booking with MakeMyTrip with the booking ID NF[protected], and the ordeal I have faced after that. I had made a telephonic complain against the same on Saturday, and I was assured a response within 2 days. However, that has not happened yet (even after 6 days). Hence, I am forced to write again. I had made the above booking about 3 months back for the route CCU-DEL (travel date 15th Oct) and DEL-CCU (travel date 25th Oct). On 11th Oct, I canceled my CCU-DEL leg of the journey through your online portal. After the cancellation, I got a confirmation mail as well that my CCU-DEL leg is cancelled and that I will receive some refund within few days. Also, the online system showed my CCU-DEL journey as cancelled while my DEL-CCU journey still stayed (as I obviously wanted to travel on that flight). On 24th Oct - just 1 day before my flight, I randomly got to know that MMTrip cancelled my DEL-CCU ticket too!!! On calling the helpline number, I was told in a cold voice that you had yourself cancelled it on 11th itself. That is obviously not true (and your system can confirm that). You can also check the voice recording of my call that I made on MMTrip on 23rd Oct. I had clarified with the agent again regarding my journey (my ticket was not cancelled even till 23rd). While processing my refund, the refund processing agent made a serious error and cancelled my 25th Oct ticket. This was a seriously important travel, and your helpline agent suggested me to book myself on an alternate flight for that day and promised MMTrip will reimburse that (she also promised a call within 2 days which never came). I can explain the entire situation on a call, and you can obviously check everything at your end and realize that it is a error on your part. I look forward to an urgent resolution to this one. I am attaching the initial booking as well as the e-mail received after the cancellation. Also, if you check the refund amount, I have been refunded only close to 2500 Rs, which is obviously because I was supposed to get refund for one leg. E-mail ID: [protected]@gmail.com

Aug 6, 2021

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

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MakeMyTrip India Customer Care

from Delhi, Delhi

Nov 2, 2015

Verified Support

Dear ankuraggarwal100

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

We are getting the case facts checked and will connect with an update shortly.

Assuring you best of our services.

Team-MakeMyTrip Care

A

ankuraggarwal100

from Kolkata, West Bengal

Nov 6, 2015

Issue almost resolved, just waiting for final settlement amount to reach my account.

MakeMyTrip India Customer Care

from Delhi, Delhi

Nov 7, 2015

Verified Support

Dear ankuraggarwal100

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

Further in regards to your complaint, please note that we have already initiated in your account as same would be reflected as per your bank processing cycle.

Assuring you best of our services.

Team-MakeMyTrip Care

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Address: Gurgaon, Haryana, 122016

Website: www.makemytrip.com

Dear Team, I have made a booking for family from Bangalore to Dubai and return, i have made the transaction on 24th October 2015 and i have received a booking confirmation number NN[protected]. SInce i didnt receive the E ticket i have contacted the customer care on 25th October 2015 and they have confirmed that the booking is not done due to a technical issue. I have asked for a refund of the amount of Rs. 1, 29, 241/- and i have send many mails to [protected]@makemytrip.com but there is no reply from them, then i again called the customer care and they are very casual and they told that they didnt get my mail and then one executive gave me a mail id which is barmingham.[protected]@makemytrip.com. I have forwarded all the details to the concerned executive and he gave me a reference ID as[protected]. Again when i called they are saying this reference number is wrong. But till date i didn't receive any information pertaining to my refund and there is no mail from the concerned. Every time i call the customer care they are asking the same details again and again and transferring the call to various departments but not giving any update. They are just trying to avoid my calls and dont want to inform the status. Please help in getting the refund. My details are as follows: Name: Magesh nambiar Contact Number: [protected] email id:[protected]@gmail.com amount deducted: Rs. 1, 29, 241/- Regards, Magesh

MakeMyTrip India customer support has been notified about the posted complaint.

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Address: Gurgaon, Haryana, 122016

Website: www.makemytrip.com

Dear Team,

I have made a booking for family from Bangalore to Dubai and return, i have made the transaction on 24th October 2015 and i have received a booking confirmation number NN[protected]. SInce i didnt receive the E ticket i have contacted the customer care on 25th October 2015 and they have confirmed that the booking is not done due to a technical issue.

I have asked for a refund of the amount of Rs. 1, 29, 241/- and i have send many mails to [protected]@makemytrip.com but there is no reply from them, then i again called the customer care and they are very casual and they told that they didnt get my mail and then one executive gave me a mail id which is barmingham.[protected]@makemytrip.com. I have forwarded all the details to the concerned executive and he gave me a reference ID as[protected]. Again when i called they are saying this reference number is wrong.

But till date i didn't receive any information pertaining to my refund and there is no mail from the concerned. Every time i call the customer care they are asking the same details again and again and transferring the call to various departments but not giving any update. They are just trying to avoid my calls and dont want to inform the status.

Please help in getting the refund. My details are as follows:
Name: Magesh nambiar
Contact Number: [protected]
email id:[protected]@gmail.com
amount deducted: Rs. 1, 29, 241/-

Regards,
Magesh

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MakeMyTrip India Customer Care

from Gurgaon, Haryana

Oct 31, 2015

Verified Support

Dear Mageshpk

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

We are getting the case facts checked and will connect with an update shortly.

Assuring you best of our services.

Team-MakeMyTrip Care

MakeMyTrip India Customer Care

from Gurgaon, Haryana

Nov 15, 2015

Verified Support

Dear mageshpk

In reference to your complaint, we have validated your case with our concerned team and found that a refund for Inr 129241.00 has been initiated from our end on 30-Oct-15 with refund reference number#[protected] and same should now be reflect in your account as per your bank processing cycle towards the original form of payment. .

Assuring you best of our services.

Team-MakeMyTrip Care

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Address: Ludhiana, Punjab

Website: makemytrip.com

Hi my booking id is NF[protected]..I booked a ticket through my mobile app from New Delhi to trivandrum on Dec 22...I got 3 flights of all India connecting the same through Chennai and I booked for Air India-540(from New Delhi to Chennai) and Air India-264(from Chennai to trivandrum).but for my surprise, after the payment, I got the confirmed ticket with different flight number to Chennai which is Air India-439... My travel hours is prolonged thereby by 24hrs...kindly reschedule my ticket to the one I actually booked...It's totally fault from ur application side...I am 100% sure I booked the right one...kindly help me sort it out smooth...

Aug 6, 2021

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Oct 30, 2015

Updated by Jebalin Jose S My contact number is [protected]

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MakeMyTrip India Customer Care

from Delhi, Delhi

Oct 31, 2015

Verified Support

Dear Jebalin Jose S

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

We are getting the case facts checked and will connect with an update shortly.

Assuring you best of our services.

Team-MakeMyTrip Care

MakeMyTrip India Customer Care

from Delhi, Delhi

Nov 4, 2015

Verified Support

Dear Jebalin Jose S,
Greetings from Make My Trip!!

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. Further in regards to your complaint, please note we have got verified you’re booking with our technical team and found that user has selected for this flight only i.e. AI-439 and AI-263 only. Please find below mentioned logs:
Flights: AI-439 and AI-263

PFA Logs:

{FltSequence}0{/FltSequence}{ValidatingCarrier}AI{/ValidatingCarrier}{FlightNumb...⇄

{FltSequence}1{/FltSequence}{ValidatingCarrier}AI{/ValidatingCarrier}{FlightNumb...⇄

Hence now we need to advise you that we will not be able to Honour your booking further.

Assuring you best of our services.

Team-MakeMyTrip Care

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Website: WWW.MAKEMYTRIP.COM

I booked the bus trip from pune to nagpur from make my trip.The bus operator send me the sms 24 hour before departure informing the cancellation of bus trip.
I called the bus operator for reschedule or refund... Was the option suggested by operator, but since booking was done through make my trip asked me to get refund from make my trip.
I lodged the request for refund through make my trip website .
After one year of followup make my trip is asking the sms from operator and informed that there was no bus cancelled by operator.

It was the worst from make my trip that they closed the request on their own several times and at the end denied about bus cancellation itseld, which take nyself also in embrassing situation as only one side can be true and discourage from using worst make my trip service further or to recommend to any friend of pals and explain them my experiance.
Although amount of refund not much but this is matter of after sales service and business ethics.

Make my trip is proving themselves unethicle all fronts.

+1 photos

Aug 7, 2021

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

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MakeMyTrip India Customer Care

from Gurgaon, Haryana

Oct 31, 2015

Verified Support

Dear Amit Baporikar

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

In reference to your complaint, we have found that our Management team was handling this case. And post validating this with the Vendor, it was found that the bus was not cancelled on the date of travel. We regret to inform that no refund will be applicable on this booking. Request you to please provide any confirmation e-mail or SMS received from vendor's end regarding cancellation. So, that we can take this further with them and close this on priority.

Assuring you best of our services.

Team-MakeMyTrip Care

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Website: www.makemytrip.com

I have booked a ticket from Chennai-Frankfurt (for date 30-Jan) at 3 AM on 29 october for my family with Booking ID - NN[protected]received on my mobile:[protected], and Money is deducted from my axis bank account without confirmation email or Eticket email. The email address used - Mirabelle.[protected]@gmail.com and mobile number:[protected] for this Booking.

I have called makemytrip Customer care and none of their Customer care representative were able to track this transaction with Booking ID, email address or phone number, then finally one of their Customer Representative told me that the ticket is not booked and money will be returned back to my account within 7-10 working days.

Below are the other details for this booking:

Bank’s name: Axis Bank

Amount deducted: Rs. 39896

E-coupon used: AXISIF

Mode of transaction: Axis Bank Debit Card

Please help me in this regard. is this normal behaviour. I need to book the ticket, but I can't book it until makemytrip confirms about this cancelled ticket.

Thanks,
Akash Gupta

MakeMyTrip India customer support has been notified about the posted complaint.

Oct 29, 2015

Updated by Akash3apr Hi Makemy trip team

I am getting calls from random asking for my Debit card number, card validity date and PIN, etc. people tell me that they are calling from Makemytrip and need these details to return the money.

I am pretty sure, these are fraud calls, could you please able to confirm?

Hi People,

I guess, some other guys should have received such type of calls earlier. Am I right.

Thanks,

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MakeMyTrip India Customer Care

from Gurgaon, Haryana

Oct 31, 2015

Verified Support

Dear Akash3apr

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

We are getting the case facts checked and will connect with an update shortly.

Assuring you best of our services.

Team-MakeMyTrip Care

MakeMyTrip India Customer Care

from Gurgaon, Haryana

Nov 15, 2015

Verified Support

Dear Akash3apr

In reference to your complaint, we have validated your case with our concerned team and found that your amount of Inr 39896/- was debited on 29-Oct-15 but the booking was not confirmed with us. Please be informed that refund for complete amount of Inr 39896/-has been processed from our end on 31-Oct-15 and same should not be reflecting in your bank account.

Assuring you best of our services.

Team-MakeMyTrip Care

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Address: 560055

Website: Makemytrip.com

On 7th October, 2015 i tried booking a flight from Chennai to Colombo for 5th February, 2016, after providing my credit card details on make my trip website i got a message saying that the Transaction has failed although i received a mail from my bank STATE BANK OF INDIA (SBI) that the transaction has been made on my credit card at MAKEMYTRIP INDIA PVT LTD on 7th Oct and the bank has confirmed the said payment to make my trip on 8th Oct to me by phone. Ever since the the 8th of October, i have made repeated calls and sent repeated mails to [protected]@makemytrip.com and all they do is give me a standard dialogue that "the refund will be completed in the next 72 hours" or repeated mails by extremely inefficient members of the customer service team asking me for the same information that i have previously provided to them at least four or five times. It has been almost a month or in terms that people of makemytrip understand "528 hours" and it is clear to me that no action has been taken and they have done absolutely nothing till date. Also i have received mails with unfounded statements from makemytrip saying that they have tried to contact me but failed - to this i would say that i have replied to every single mail you have sent me and i have NOT RECEIVED EVEN A SINGLE phone call from you till date. So for the last time i request you to take action immediately and not " simply notify people and sit there", before it escalates any further. My booking ID : IN1510B5S102261 My reference ID's:[protected],[protected],[protected]. Refund amount: Rs.5631 (NOT A SINGLE RUPEE LESS)

MakeMyTrip India customer support has been notified about the posted complaint.

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MakeMyTrip India Customer Care

from Delhi, Delhi

Oct 30, 2015

Verified Support

Dear Vikhyath Benegal

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

We are getting the case facts checked and will connect with an update shortly.

Assuring you best of our services.

Team-MakeMyTrip Care

MakeMyTrip India Customer Care

from Delhi, Delhi

Nov 2, 2015

Verified Support

Dear Vikhyath Benegal,
Greetings from Make My Trip!!

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. Further in regards to your complaint, please note that we have checked all the details with our finance team and found that no payment has been charged at our end. Hence we would request you to kindly cross check with your bank for share us the complete bank statement as screenshot provided by you is not enough for getting details further.

We thank you for contacting us. Assuring you best of our services.

Team-MakeMyTrip Care

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Address: 122016

Website: www.makemytrip.com

NH[protected] is my booking ID.We( 9 members) booked La Flora Pleasant stay in kodaikanal based on the reviews from Makemytrip by paying 17000 rs. We travelled on 23rd October 2015 and once we reached the hotel in Kodaikanal the La Flora management denied us rooms stating that makemytrip has not given any booking to them. They made us wait along with kids for 3 hours and when i called makemytrip they did not respond well. We threatened the hotel that we are calling Police and will lodge a complaint then hotel booked Sterling Valley view. The rooms were brand new but not ready for staying as there was pending electric work, no proper service to room. Make My trip claims what you see is what you get and we did not get anything we saw. I am looking for REFUND as we all had to go through this horrific incident. Children suffered as it was so cold.

MakeMyTrip India customer support has been notified about the posted complaint.

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MakeMyTrip India Customer Care

from Delhi, Delhi

Oct 29, 2015

Verified Support

Dear Arjun Meda,

Greetings from Make My Trip!!

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. Further in regards to your complaint, please note that our concern team has contacted you and respective voucher has been offered, we hope that we have resolved your concern satisfactorily.

Assuring you best of our services.

Team-MakeMyTrip Care

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Address: Pune, Maharashtra, 411037

Website: www.makemytrip.com

I booked two flight tickets from MMT app on 16/08/2015 with the booking Id NF[protected] and NF[protected] and as per offer by HDFC and makemytrip.com i was supposed to get Rs 1000 cashback on both the tickets (i applied DOM15HDFC coupon code ) within 14 days .

But its has been 2 months and i there is no information from their side and i hv only being receiving mail to wait and watch . Neither my Cashback is being processed niether they are replying to my mails . it seems they have and auto mail checker mail enabled and only keep sending me mail to wait .

All the screencshots are attached .
Please resolve this as soon as possible . I may not being using MMT any further due to their negligence and irresponsibility .

+6 photos

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MakeMyTrip India Customer Care

from Delhi, Delhi

Oct 30, 2015

Verified Support

Dear Aditya_agrawal

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

We are getting the case facts checked and will connect with an update shortly.

Assuring you best of our services.

Team-MakeMyTrip Care

A

Aditya_agrawal

from Mumbai, Maharashtra

Oct 31, 2015

Thank you ..
This was the only option which i was left with . You all were not listening .

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Address: 400607

Website: makemytrip.com

Janardhanan kr nair
Sharing, with all my friends, my flight booking and its cancellation experience with m/s. Makemytrip:
Abu dhabi – kochi – abu dhabi round trip booked on air india express through makemytrip on 06 june 2015 for travel to kochi by ix-452 on 17 jul 2015 & for return to abu dhabi by ix-419 on 21 jul 2015. Booking id: nn[protected]. _experience
I requested for cancellation of my round trip on 03 jul 2015 and, subsequent to my phone call, received email confirmation of cancellation, reference id:[[protected]], on 4 jul 2015. Was informed that i will be refunded, after accounting cancellation charges, within 48 working hours. I checked my makemytrip account and it showed the following message:
Cancellation reference no: in1507r3s028617 cancellation request date
Expected refund date
Approx refund amount

Fri, 03 jul ' 2015
Fri, 10 jul ' 2015
27033 *

Please note: i paid a total of rs. 34, 739/- at the time of booking and as per the committed terms of makemytrip, duly printed on the issued e-ticket, refund amount will be subject to deduction of a cancellation fee of rs. 7931 plus rs. 500-towards makemytrip service fee, totaling rs. 8431/-. (As per this calculation, refund amount works to rs. 26308/-
Refund didn’t happen with 48 working hours or even on 10th jul.2015. I started sending reminders and continued to contact them on phone. For my email reminders(Total eight(8) spanning one month) initially there was no response. For my phone calls, they used to send new reference ids with commitment of refund to be effective within 48 working hours.
On 15th august 2015, i received a confirmation mail that an amount of rs 843/(Say 2.3% of my eligible refund) will be refunded within 3 working days. Quote: “kindly note refund amount of inr 843 makemytrip booking id nn[protected] has been processed. Amount in your account may reflect in up to 3 working days in case your issuer bank is …”. Actual received: rs. 842/-
Since this was not acceptable to me, i sent mails for review and after so many reviews and contacts, another refund confirmation of rs. 1111/- (Forming 3% of eligibility) was received on 4th sept. 2015, informing me that makemytrip reviewd the refund request successfully!!! Yes, i was taken for a real real ride by: makemytrip

MakeMyTrip India customer support has been notified about the posted complaint.

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MakeMyTrip India Customer Care

from Delhi, Delhi

Oct 30, 2015

Verified Support

Dear KRJNair

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

We are getting the case facts checked and will connect with an update shortly.

Assuring you best of our services.

Team-MakeMyTrip Care

MakeMyTrip India Customer Care

from Delhi, Delhi

Nov 2, 2015

Verified Support

Dear KRJNair,

Greetings from Make My Trip!!

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. Further in regards to your complaint, please note that we are processing balance amount i.e. INR 24355/- as a refund on your booking as same would be reflected in your account as per your bank processing cycle.

We thank you for contacting us. Assuring you best of our services.

Team-MakeMyTrip Care

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Address: Mumbai City, Maharashtra

Website: www.makemytrip.com

Hi

I'm Srinivas Annavarapu, booked ticket to my mother in law from Hyderabad to Dublin (Travelled to Dublin on 12 June actual return date 03 Sep 2015), due to some circumstances i have extended my mother in law's return journey from September 03 to November 18 and paid 17400rs on September 02 2015 from then onwards I’m sending so many emails to Makemytrip team but not issuing E-ticket. As my wife also planning to come to India with newly born baby we need to know the journey plan so that i can book ticket to my wife with my mother in law. As I’m not getting E-ticket to my mother in law i couldn't book the ticket to my wife, due to this ticket price gone up (from 550 euro's to 1000 euro's). I HAVEN'T EXPERIENCED THIS TYPE OF BAD SERVICE IN MY WHOLE LIFE, IT SEEMS THIS COMPANY SUCKS. I have escalated this issue to management level but no response from their side, please kindly do something my mobile number is [protected] call me at any time

Best Regards

MakeMyTrip India customer support has been notified about the posted complaint.

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MakeMyTrip India Customer Care

from Gurgaon, Haryana

Oct 29, 2015

Verified Support

Dear srinivas.annavarapu

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

We are getting the case facts checked and will connect with an update shortly.

Assuring you best of our services.

Team-MakeMyTrip Care

MakeMyTrip India Customer Care

from Gurgaon, Haryana

Nov 1, 2015

Verified Support

Dear Srinivas.Annavarapu

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

In reference to your complaint, we have found that our concerned department is handling this case. Please be assured that post validating your concern they shall take this matter to closure on priority.

Assuring you best of our services.

Team-MakeMyTrip Care

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Address: Mumbai City, Maharashtra, 400005

Website: MakeMyTrip.com

My name- Monesh Rathod
my email ID : [protected]@gmail.com

I travelled lonavala on 24th Oct-15 and when i was on payment gateway it deducted my money twice from my hdfc master card i confirmed the same with the customer support person Name Mr Mohnish he said money will be refunded to me in 72 hours hence i still havn't received its been 5 days now.

i am also attaching my account summary of hdfc which states i still havent received my money

my booking ref is NH[protected]
my complaint ref[protected]
amount deducted was - 2352

kinldy refund the money asap.

Regards,
Monesh rathod

+1 photos

MakeMyTrip India customer support has been notified about the posted complaint.

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MakeMyTrip India Customer Care

from Gurgaon, Haryana

Oct 29, 2015

Verified Support

Dear monesh rathod

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

We are getting the case facts checked and will connect with an update shortly.

Assuring you best of our services.

Team-MakeMyTrip Care

MakeMyTrip India Customer Care

from Gurgaon, Haryana

Nov 15, 2015

Verified Support

Dear monesh rathod

In reference to your complaint, we have validated your case with our concerned team and found that your amount was debited twice on 24-Oct-15 against your confirm Hotel booking - NH[protected].Please be informed that refund for additional amount of Inr 2352/- has already been initiated from our end on 3-Nov-15 with refund reference number#[protected] and same should now be reflecting in your account.

Assuring you best of our services.

Team-MakeMyTrip Care

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Address: Chennai, Tamil Nadu, 600002

Website: MakeMyTrip.com

I have booked bus ticket for 3 persons from karaikudi to chennai through makemytrip online on 03.10.2015 amount rs.2100/-. But ticket not confirmed, we have raised cancellation on 04.10.2015 for that ticket. they have assured me that within 7 days to get money refund back. I had sent request for them about 40 calls till now and during my calls to them they asked me every time to send my bank accounts statement. i have sent about 8 times through their mail. I have contacted my bank and they are telling there is no communication about this refund from makemy trip. There is no response from makemy trip till now ( 28.10.2015 at 5.30pm). Customer care also very irresponsible. please help me to get my refund money back.

MakeMyTrip India customer support has been notified about the posted complaint.

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MakeMyTrip India Customer Care

from Delhi, Delhi

Oct 28, 2015

Verified Support

Dear tkss

We were looking into your concern but have found that a few important details are missing.

Please provide us with the following details:

- Booking ID or
- Email address used at the time of booking

We await your response to get the matter checked at our end.
Assuring you best of our services.

Team-MakeMyTrip Care

A

Aman1990

from Delhi, Delhi

Oct 29, 2015

I had booked a ticket of railway in the month of august of 21 but due internet problem the ticket got cancelled . But unfortunately the amount was deducted from my axis bank account . now i called them 25 times and every time they told me to wait for 48 or 72 working hours. even some executive told me that your process is not initiated call after 72 working hours it's been almost 1.5 months that no one is answering or taking responsibility. no i mean this is really harassing people how much do i have to wait again. the amount was 4212-/ my email id - [protected]@yahoo.com
phone no- [protected].
poor service and no one is here to listen you. i guess it was my fault that i choose make my trip

MakeMyTrip India Customer Care

from Delhi, Delhi

Oct 30, 2015

Verified Support

Dear Aman1990,

Greetings from Make My Trip!!

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. Further in regards to your complaint, please note that we are initiating refund for INR 4212 as same would be reflected in your account as per your bank processing cycle.
We thank you for contacting us. Assuring you best of our services.

Team-MakeMyTrip Care

MakeMyTrip India Customer Care

from Gurgaon, Haryana

Oct 31, 2015

Verified Support

Dear Joshi.radhika

We were looking into your concern but have found that a few important details are missing.

Please provide us with the following details:

- Mobile number or
- Email address used at the time of booking

We await your response to get the matter checked at our end.

Assuring you best of our services.

Team-MakeMyTrip Care

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Address: Gurgaon, Haryana, 122016

Website: www.makemytrips.com

I have booked two indigo flight ticket 22nd Oct 2015 from Pune to kolkata and 29th Oct 2015 from Kolkata to pune by make my trips on 19th July 2015 booking id is NF[protected]. i have canceled one ticked from Pune to Kolkata journey date 22nd Oct 2015 on 10th Oct 2015. i have many times follow up with make my trips about my refund but they are telling it is under process. regarding this issue i have discussed with airlines, as per airlines they have refund amount 5250.00 to make my trips. but make my trips is not refunding.

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MakeMyTrip India Customer Care

from Delhi, Delhi

Oct 28, 2015

Verified Support

Dear Prem s Rai,

Greetings from Make My Trip!!

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. Further in regards to your complaint, please note that we have initiated refund for INR 338/- on 10th – October in your payback accounts and rest INR 4915/- we are initiating refund in the original mode of payment by tomorrow i.e. 29th – October as same would be reflected in your account as per your bank processing cycle.

We thank you for contacting us.Assuring you best of our services.

Team-MakeMyTrip Care

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Address: Gurgaon, Haryana, 122016

Website: makemytrip.com

After issuing a confirmed hotel voucher for 3 nights stay, and offering an e coupon discount at the time of booking, now they are threatening to cancel a confirmed hotel booking voucher, claiming that they had a technical fault. It is a contractual obligation of an offer given and offer accepted, on the basis of which payment was received from me as the customer. The booking ID for the confirmed hotel voucher is NH[protected]

MakeMyTrip India customer support has been notified about the posted complaint.

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MakeMyTrip India Customer Care

from Delhi, Delhi

Oct 27, 2015

Verified Support

Dear Subramanian,

Greetings from Make My Trip

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. Further in regards to your complaint please note that due to technical glitch on our website we will not be able to confirm this booking for you and full refund would be processed accordingly to your respective mode of payment.

Assuring you best of our services.

Team-MakeMyTrip Care

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Address: Gurgaon, Haryana, 500034

Website: www.makemytrip.com

Hi!

II've faced a very unfortunate situation 3 weeks ago when I booked a flight from Hyderabad to Delhi.

On October 2nd, I booked two tickets for October 8th, Thursday from Hyd to Delhi at 8:50 pm on an Air India flight. As for any domestic flight, we reached the Hyderabad airport an hour before the departure time, at 7:55-8 PM. When we reached the Air India counter, they refused to let us on board because it was an "International Flight" which would be going to Chicago from Delhi.

It was not mentioned on the e-tickets nor were we informed by MakeMyTrip.com or Air India that it was an international flight. After 45 minutes of arguing and pleading, we had no choice but to book tickets on a different airline and forego our initial tickets. Also, we weren't the only ones who were refused entry on the flight. There were about 10-12 people who faced the same situation as us. Where in they booked their tickets through makemytrip.com and were NOT aware that they had booked tickets for an international flight. Had we known that this was a connecting flight, we would have arrived at the airport 2 hours in advance.

Now, Air India claims that since we booked our tickets through MakeMyTrip.com, so MakeMyTrip.com guys are responsible for letting the passengers know the important piece of information that we had booked tickets for an international flight.

I had spoken to one of MakeMyTrip.com's customer reps that night and he said that he cannot do much about this. But I disagree, I think it is MakeMyTrip.com's responsibility to give the passengers all the required information regarding their bookings. It is not fair that the passengers have to lose out on thousands of rupees just because MakeMyTrip.com made a mistake.

I had tried to reach out to MakeMyTrip.com by posting on their Facebook page but my post doesn't even show up on their wall because they have probably removed it.

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Abhinav Uppal

Oct 26, 2015

Our booking ID is NF[protected]

MakeMyTrip India Customer Care

from Gurgaon, Haryana

Oct 29, 2015

Verified Support

Dear Abhinav Uppal

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

We are getting the case facts checked and will connect with an update shortly.

Assuring you best of our services.

Team-MakeMyTrip Care

MakeMyTrip India Customer Care

from Gurgaon, Haryana

Oct 31, 2015

Verified Support

Dear Abhinav Uppal

Greetings from MakeMyTrip!!!

In reference to your complaint, we have validated your case with our concerned team and found that the passengers have reached within one hour of the departure of the flight, where we have specifically mentioned on the E-ticket that check in (For both domestic/International flights) starts before 2hrs and closes at 1hr prior to the departure time. And it is advisable to reach at airport at least 2 hrs. prior to the departure. In this case passengers were no-show and no-refund is applicable as per airline policy.

We apologize for all the inconvenience caused.

Assuring you best of our services.

Team-MakeMyTrip Care

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Address: 110016

Website: travel company

I booked 3 train tickets to Goa from their site for an amount of Rs 11, 169 it was unsuccessful and i received an email immediately stating that the refund would take upto 3 days i have contacted them multiple times but every time they say that it is going to take 72 working hours and do not have any other information this has been happening for the past 1 month they do not let me talk to any senior authority as well booking ID NR[protected]

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MakeMyTrip India Customer Care

from Delhi, Delhi

Oct 26, 2015

Verified Support

Dear nipunjain123,

Greetings from Make My Trip,

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. Further in regards to your complaint, please note that we have initiated full refund on your booking i.e. INR 11, 169/- on 13th October with RRN#[protected] as same would have reflected in your account as per your bank processing cycle.

We thank you for contacting us.Assuring you best of our services.

Team-MakeMyTrip Care

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