MakeMyTrip India Complaints & Reviews

I had booked a flight ticket n it got stuck in payment gateway n from last 25 days i m making a request by calling n mailing make mytrip customeer care but there response r pathetic n even after calling so many times they r jst sending a rply m sorry for the incinvinence thats it /... its been a very bad experience wid makemytrip n i will definetely file a case against them they r actually thniking people r innocent whatever they will say we will nt undrstnd they r making false marketing propAganda for their service i dnt understand today in this fast tech generation they r taking 25 days to make their problem resolve n even if its not been done

We are 7 Senior citizens, booked for your Bhutan Pkg Date of Departure from Mumbai is 26th Oct under Id No. IN1508B4S477981 AND IN1508B4S387028. The co-ordinating person is Ms Anuradha Nayak from Kolkotta. At the time of booking I had a detailed talk with Anuradha and told her that we need Mumbai Kolkotta morning Flt so that we can spend 1 day in Kolkotta. Till today we have no confirmation on this. Infact your back end staff is so arrogant. Now the Hotel vouchers sent are totaly wrong, for this they say that this is a system generated mistake. This is not acceptable, so we requested to send us all the documents by today which has been refused and said that this will be sent on 23rd. This sounds rediculous and too much arrogant. When we have paid you so much in advance for your standard pkg, what is the problem at your end. Looking at all this mess, we feel that you are not trustworthy and we are not ready to take chance. So you either send us the tkts and all other confirmed documents immidiately or cancel our booking and refund our entire cost paid to you

Flight was cancelled and i was accommodated in another flight which was not direct flight. MMT not even asked if i am comfortable with the change in flight so i cancelled the ticket and selected the option(cancelling the ticket as jourrney duration has changed from 2hrs to 4.5hrs).It was not my fault that flight was cancelled so i was eligible for 100% return but company has deducted close to Rs.1800. Air India Flight 505 Oct 2-Confirmation #NF[protected] Bengaluru BLR toNew Delhi DEL I have raised the complaint but no action has been taken. Reference ID:[protected] Team I want my money back

Booked Sri Lanaka Tour . Paid advance of Rs 27000. Due to some Emergency medical issue need to postponed the tour. Informed well in 25 days advance, but still struggling to get refund or date change of tour. They want medical documents in between treatment. which is not possible. Later submitted but now not entertaining and hard earned money goes to their deep pockets. Cheaters and Frauds company and looting money of innocent people.

An[protected] is my booking reference number for booking ticket with make my trip on 26 september 2015 for aed 365 via my credit card rakbank i booked for dubai to mumbai on 14th october 2015 but today i revived my credit card statement i found that same amount is refunded on 2nd oct so i called and inquired to customer care they said due to technical problem my ticket was not booked and i have to buy new ticket noe current rate of same flight is more than double they did not give any call or any confirmation regarding failure of transaction my money was debited instantly and even got email regarding booking confirmation from them attached for reference i complaint same to cc and they promised to arrange callback with senior persons but never received call this is pure cheating i can provide message that i received of money deduction at time of booking

Reference ID:[[protected]] Booking Id : NH[protected] I had a booking for 2nd to 4th Oct. I booked a room at ST bus stand as you can check in the voucher but when i reached at hotel they gave me a different room in different hotel at different location. Got cheaper one and bad one. This is far from the city. it was more than 4 Km away, even hotel manager said this that getting conveyance is not easy and every time when we needed...

I had booked a return ticket from Kolkata to Lucknow on the 22nd September, 2015 from makemytrip.com with the booking ref NF[protected] and paid an amount of Rs. 15, 016 On 11th October, the same return trip is available on Makemytrip.com for Rs. 12, 283. I have registered a complaint with Makemytrip on the same with the reference ID[protected]

I have booked Hotel plus flight on 14 Oct 15 for Goa. i had chosen Executive room and have paid extra money for that but after booking the package i see i had been given lower room not what i have booked. I have spoken to Customer care but they are not helping me and transferring me to random department and people hanging up the call. This not what i had expected from sach a big name like makemytrip. This is one an only bad experience i have with makemy trip. They will Never pickup the call if i choose option for existing book enquirer Rajan Pandey

I had discussion with Makemytrip Customer support on 5th Oct'15 (NF[protected] and NF[protected]. I was told that even though on 18th August "the front page of APP it is mentioned that customers can use ICICI net banking for FLYNOW code" but the customer should also open T&C link and read all lines where it is mentioned that offer was from 4th Aug to 8th Aug only. I have below queries: 1. Why ICICI net banking was mentioned at all on 18th Aug since it was not applicable as per makemytrip customer care ? Is it not misleading ? User of this forum :Vartika_s has also attached screenshots. 2. If the logic that customer should open t&c always then can we assume 1 year from now i.e. Oct 2016 also Makemytrip will also display icici net banking as an option and mention its validity in t&c as 4th to 8th august'15. To summarize it is a crystal clear case of misrepresentation of facts to unethically gain financial benefits which I will not let happen.

[protected]BOOKING ID-IN1508B4S314375 I Have booked a trip for Manali by Volvo by booking amount INR 14281. For 08-10-15, due to some circumstances (Medical emergencies) . i cancelled my booking[protected], also mailed all medical documents. we said that we want booking refund, they denied, then we request for change the name so that we can send any other person, again that denied. then we said its ok we don't want money. pls postponed the trip for next year, again they denied., they can't do anything - I have never seen this type of Trip Adviser .make my trip brand is so pathetic, Talking about the customer care -- they don't have etiquette to talk with customer. this is very ridicules pathetic service. 3rd class brand 3rd class service, 3rd class customer care... pls friends - i suggest you don't go with make my trip.. they know only how to make fool the others. customer care no.[protected]

This is regarding my unpleasant and terrible experience with the travel agents and bus companies linked with your Company Make my Trip. This is not just a complain, its an eye opener too for other travellers that rely on you and your brand name and incidents like this ruin your name. I and my friend had booked an AC VOLVO SLEEPER BUS(please note-semi-sleeper bus) for to and fro journey from Delhi to Kangra(Himachal) dated 1st oct'15, 7:00 PM bus to be boarded from Majnu ka Tila. But instead of the semi sleeper bus the concerned travel company Himachal Tourist Volvo bus (pvt.bus), provided us the ordinary AC seater bus whose fare was also far less than what we paid online. its not about the fare, for our comfort we had booked a semi sleeper bus for a journey of 11 hrs but the concerned company operator misbehaved with us and told that he would not arrange for the other bus and asked us to get down of the bus if we dnt want to go in that. And mind you, this happened not once but again on our return journey. same atory, we were again denied a semisleeper bus and given a seater bus instead, this time the operator was Laxmi holidays and above this how did Laxmi travels come into picture when I had booked Kanak holidays, , so we talked to the make my trip customer care and lodged a complain against them.. you ppl assured us that our money would be refunded, but please tell us who would pay for the inconvinience and mental harrasment we went through, u did arrange the semi sleeper bus but our journey and holiday mood turned bitter because of the fraus that these company men do, , they do this to all toursists, , I was not a tourist, I am a native of the place Kangra and had always travelled in the HRTC Govt volvo, which has always been reliable and comfortable, so i found out how these people are minting money, , they make other tourists who book seats from the bus counter get into the semisleeper bus and put the money in their pockets and the online customers are made to travel in the ordinary seater buses as they know that the tourists will not have any other option but to travel in whatever you give them. Its a big shame how they loot tourists and other travellers, and this is all happening under your nose, you are aware or not, we dnt know, but fault is at your end too, you should provide the bus number when u send the ticket and PNR in the messages, coz the buses are never on time, , they purposely swap the bus timings to mislead the travellers, , , and did u ever bother to check what facilities they provide in the bus... torn blankets, , damaged seats.. and the place where they stop for eating.. its heights, , such bad food in some unhygeinic dhaba who charge 400Rs just for daal roti, , and not a decent place for ladies atleast, , the washrooms so unhyegenic..its the tie up between these travel companies and the food joints who grab money and loot people to make their trip unpleasant, You should take action against these miscreants who have brought a bad name to your company otherwise we would give in writing the complain to the transport minister of the state and consumer court and we would refrain from booking our travel from you people from now on, Sad.. very sad, , I am enclosing some pictures which would reflect what i had to face on this horrible journey.

Reference ID:[[protected]] At the time of booking, I applied a offer code through which I was supposed to get cashback on my booking, but till today it is not credited in my account, I contacted their customer care more than 20 times, and they have a repeated answer, that we have escalated you issue to higher management and then no response again, on contacting again one of them told it was credited to your bank on 19th march 2015 which was not, then again contacting they said it is in your makemytrip wallet, which is again not there, then they said it is in your bank, what they are doing, how can they provide such bad service, completely tired of contacting them again and again, they are not even bothering to give call

Booking Id NN[protected] Booking Date 10.07.15 Cancellation Date 10.09.15 I booked my ticket from this site for Pune - Dammam Saudi Arabia. Due to change in date I cancelled my ticket on 10.09.15. As per website refund will get in 72 hrs. I am unable to take the follow up coz of I am residing in Saudi Arabia. Doing phone calls is not easier. This is my mental harrashment

I am facing a problem here with the booking ID NF[protected] and NF[protected], done on makemytrip. I did the booking on 18th of August and 25th August and applied the code FLYNOW, In which i was supposed to receive the Rs1200 cashback. After so much of escalation now makemytrip is telling that FLYNOW was not valid on these dates. But in following link it is clearly mentioned on their site that "Offer is valid for bookings made from 4 pm and 10 pm every Tuesday starting 4th August 2015". Now who will tell the person that it is not valid for certain dates of the month? And they are mentioning "every Tuesday starting 4th August 2015"" http://www.makemytrip.com/promotion/includes/FlightsBankOffers[protected].php Very neatly makemytrip is trying to make an escape here !! I am really very disappointed with such kind of promotion skills by makemytrip. I tried to use the code to save money and now end up paying higher charges with a loss of Rs.2400 !!

I made my reservation (NF[protected] for a flight leh -> Delhi, 13 Aug. The reservation failed due to some server problems. 13260 INR Has been deducted from my credit card, but I haven't got a ticket. I have called MakeMyTrip.com Several times, and they have ensured me I'll get my money back within couple of days. I kept calling them after each deadline they gave. The said 3 days, 4 days, 4 more days and so on.

Dear Mr. Zurad,

Thank you for contacting MakeMyTrip Customer Support with regard to delay in processing of refund for Booking ID NF[protected]

With reference to your e-mail, we sincerely apologize for that there has been a delay from our end to process the refund.

We would like to update you that your query has been forwarded to the accounts department to expedite refund. Please provide us time till 04/08/2015 17:00:00 to resolve this issue. We will continue to follow up on the request to get your refund processed in due course.

Let me assure you that what happened in your case is not the level of customer service at MakeMyTrip. We continue to be committed to providing you and all of our customers with the highest standards of service in the industry.

For any further assistance, we are available round-the-clock on our toll free number[protected]MTNL/BSNL)/[protected]All Major Mobile Operators)/[protected]Any Landline). You may write to us by clicking on 'Reply E-mail', dropping a separate e-mail to '[protected]@makemytrip.com' or visiting us at www.MakeMyTrip.com.

We value you as a customer and look forward to assist you with your travel plans.

Yours Sincerely,

Ramkrishnasinh
MakeMyTrip (India) Pvt. Ltd.
Tower A, SP Infocity
243, Udyog Vihar, Phase 1
Gurgaon, Haryana - 122016, India
All Major Mobile Operators:[protected]
Tel:[protected],[protected]
E-Fax number is 0124 – 4781801
E-mail:[protected]@MakeMyTrip.Com

Finally they told me I need to send them a bank statment which I did. I was kindly waiting for my money for another month. They told me when I called them again that it has to be a full statment from the date of transation till then. I kindly sent another document, it was really weird why they haven't called my but I had to call them to get to know they need diffrent document. Anyway I did sent bank statment and I has been another 2 week since I haven't got any refund. I have escalted my case to menager level. He said:


Greetings from Make My Trip!

Please accept our sincere apologise for delaying in addressing your complaint.

In reference to your complaint regarding the refund not done of your failed booking. Please note that we are validating the details and will be initiating the refund of INR 13260.00 on 05th Oct towards the same form of payment which will reflect in your as per your bank's processing cycle.

We thank you for writing to us!

I hope that your complaint was addressed and resolved up to your satisfaction.

Regards
Esha Tanwar
Team- Management

India Toll Free:[protected]
Postal Address:
MakeMyTrip India Pvt. Ltd.
243 SP Infocity, Udyog Vihar Phase 1, Gurgaon,
Haryana - 122 016, India

There are no money on my bank account yet, and NO CONFIRMATION OF SUCH A TRANSFER HAS BEEN SENT TO ME.

THIS IS THE WORST WORST WORST @@@@@@!!! travel website in INDIA and I would never do any transation with them. I WANT MY MOENY BACK

Dear Sirs, I made a air travel and hotel reservation through makemytrip on 22nd September 2015. The booking details are as follows: AIRLINE TICKET DETAILS Go Air G8-348 Departure Kochi (COK) TerminalCOK Sun, 04 Oct 2015 13:00 hrs Arrival Mumbai (BOM) Terminal 1A Sun, 04 Oct 2015 14:55 hrs Non-Stop Flight Duration:1hr 55m Passenger Name Type Airline PNR E-Ticket Number George Vurgese Adult EMSGH8 EMSGH8 Airfare: Rs6250 Indigo 6E-297 Departure Mumbai (BOM) Terminal 1B Tue, 06 Oct 2015 18:30 hrs Arrival Kochi (COK) Tue, 06 Oct 2015 20:30 hrs Non-Stop Flight Duration:2hr 0m Passenger Name Type Airline PNR E-Ticket Number George Vurgese Adult W5WSVI W5WSVI Airfare: Rs.4033 RESERVATION DETAILS- HOTEL Check in Sun, 04 Oct 2015 (12PM) Check out Tue, 06 Oct 2015 (12PM) Room Type Deluxe Room Reservation 1 Rooms, 2 Nights No of Guests 1 Adults, 0 Children Meal Plan Breakfast Refer attached PDF for more details. FARE DETAILS Base Amount Rs. 17000 Extras Rs. 0 Sub Total Rs. 17000 Taxes and Service Fee Rs. 2662 Discount - Rs. 2550 GRAND TOTAL Rs. 17112 Due to an unforeseen exigency I had to cancel this booking on the 1st October 2015. Makemytrip made the following deductions as cancellation penalty. Airticket Cancellation: Rs4599/- Hotel room cancellation: Rs17, 112/- The hotel booking amount in its entireity is being withheld on the grounds that it is the hotel's cancellation policy. However when I contacted the hotel they were surprised on this action by Makemytrip. I received the following from the GM Quote Dear Mr. George, I am extremely surprised that Make My Trip has refused to cancel your booking and refund your payment to you. I have spoken to them regarding this and they have told me that you were informed that the amount will take time to credit into your account. Since we have not received any payment towards your booking, I have addressed this with the concerned persons at Make My Trip and you should be hearing from them very shortly. Warm Regards, Tariq Chaudhari General Manager Unquote. Indigo Airline has confirmed that their cancellation charge is Rs2000/- and that they have asked the travel agency to refund the remaining amount. Make my trip has deducted following amount: Airtickets: Rs.4599/- Hotel: Rs17, 112/- This is unethical behaviour by the travel portal. I trust I will get satisfactory redressal in the above matter and money due to me against this cancellation of booking be refunded. Thank you George Vurgese

Refund, With reference to my booking ID: Bookind id - NN[protected] for the refund of my cancelled flight charges amount Rs8021/- on 22 sep 2015, name: Jaison D'Souza I repeatedly requested to make my trip via mail and phone still matter was not resolved they responded me that it will be revert back after some time, every time they extend time but when it will revert back god knows i am not understanding why their team is not taking interest to resolve this issue, and it shows their casual attitude about services as being a service provider they should take it on priority basic kindly help me so that i can get my refund as early as possible...

I booked a bus ticket through http://www.makemytrip.com/bus-tickets from Delhi to Rishikesh on 01.10.2015 for Rs 1996, but the bus agent denied my entry and when i tried to call the contact person, the number provided by makemytrip he told us not to call again as he dont know anything, i was sent out of the bus at Anand Vihar private bus stand, i had to book another ticket which costed me Rs 3000. Next day when i called customer care and informed them, they were saying that concern person already confirmed that i travelled on that bus and they wont refund my money. unnecessarily i lost time and money. I attached relative tickets for the same i have all the recording of the conversion with contact person provided by makemytrip. if needed then i can provide

After the rebooking incident that happened with makemytrip.com which I had mentioned in my previous (MMT) complaint, I would not like to do any transactions with makemytrip.com. So, I would like to get a refund from makemytrip.com wallet, where I have INR 4000. This INR 4000 was a cashback for the international flight booking from HDFC bank credit card. As I would not like to continue making any bookings with makemytrip in near future because of their unsatisfying service. As a customer I would reject their insufficient service. I want to get the refund from makemytrip.com in the account from which I made my payment during the booking of my international flight.

I had booked my ticket with makemytrip on 30th August with INR 90, 799 and the booking ID is IN1508B4S319908. I have attached the ticket where there is nowhere mentioned that British Airways (BA) is coached with American Airways from seattle to chicago. There was no intimation made by the travel agency in the entire trip before 24 hours and also the ticket's insufficient information resulted into missing my flight. I had reached the airport at 9:20 am on 26th september for my flight at 10:50 am for seattle to chicago with the notion that I had to go by BA, so I stood in front of BA counter where it mentioned that check in opens at 10:00 am. So when my turn came at 10:10 am, the attender told that I have to go by American airways and not BA. So I reached the American Airways counter at 10:20 am and they told flight has been closed. After that I contacted BA again and asked them if they could do something but they totally blamed the travel agency and asked to rebook with the travel agency. So, then I called makemytrip.com customer service where the call continued for approximately 1 hour 50 minutes and I was put to hold and had to listen their advertisements for cumulatively more than 50 minutes. And finally I got a letter from Lakhwinder Singh, a customer care employee to whom I was talking saying that they will refund me if they find it their fault. And he also told that the travel agency will book my another ticket after looking into the matter after 24 hrs. So, approximately at 8:30 pm (PDT) they called on the number of seattle that I gave lakhwinder singh at the time when he asked me for the contact details in seattle. So at 8:40 pm (PDT), some makemytrip.com representative told I have been marked as 'NO SHOW' by the American Airways and they cant do anything but buy another ticket and I had to pay an amount of INR 68, 000. And the representative also blamed me by saying that it was my mistake and I should have asked someone about my flight. But my only query is that why do I have to ask someone if my ticket say the 'itinerary' and involves all important information by my conception. All this happened because a small information was not mentioned in the ticket and had to book my return tickets again with USD 876.8 My only request is that this matter should be seen by concerned authority and help me get refunded by makemytrip.com travel agency from India.