Malabar Gold & Diamonds — Customer service

Athira Chandra

from Indore, Madhya Pradesh

Address:

Coimbatore, Tamil Nadu, 641012

Hi Sir/Madam
I visited with my Mom to the Malabar Gold, Coimbatore, Tamil Nadu branch on 8/11/2015. We entered the shop and waited for a very long time to get a seat. It was crowded. So its understandable. Then we got a seat. Nobody approached us for more than half an hour. We were getting restless asked a sales man nearby, whether anyone will come for us. He said, wait some one will definitely come for us. So we waited. We must have asked every salesman so many times, all he did was assuring he will send some one.. We could see some salesmen attending people who came after us. A salesman started to attend people standing behind us. I was so annoyed, asked him, can't u see us.. It's been more than one and a half hours, we sat there like we had no other job to do. He said, if you come to a jewelry, it will be like this. Come on. Don't they have any value for people's time? I am very unhappy with their customer service. We will never be stepping into their shop again because they treated us like we are not welcome there.

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Malabar Gold & Diamonds customer support has been notified about the posted complaint.

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Comments

Malabar Gold & Diamonds Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

Please accept our sincere apology in this regards.

This is in regards to your complaint we would like to inform you that we have forwarded your complaint to the relevant store head to investigate accordingly. We also request you to please share your contact details so that we could arrange a call back for you to share some more details about the same.

Awaiting your information for further action.

For any further queries, Please write to us on care.[protected]@malabargoldanddiamonds.com or you may contact our customer support on[protected] or[protected] between 9 AM to 8PM IST.

Thanks & Regards
Gavi Maker
Customer Care

Kaur Dil's reply, Aug 2, 2020

thaqnkyou so much sir for help us .plz make sure any one dindt loose his job regarding any confusion

Kaur Dil's reply, Aug 2, 2020

my contact no is 8968948296.you can contact me without any hesitation

sameerztr

from Kochi, Kerala

signal issue

3g signal is not available in my shop. which is really a sad issue for me. i try to complaint this issue many times with airtel customer care but still didnt get a satisfayable answer yet. This forcce me to change my connection.

Pranesh Sherikar

from Yellapur, Karnataka

I cancelled the product i orders please contact me [protected]

Archana1237

from Ernakulam, Kerala

I have bought few items from the above mentioned jewellery which is in Palakkad kerala. I have never seen this horrible service anywhere.I wanted to exchange an item what I have bought before day. The way the sales men treated us was very bad. The moment they got to know it was an exchange they were saying wait now.. Will arrange a person to show things and I have been waiting for more than 2 hours there just to see few more items to exchange as there is no return policy(as they said). Finally had to leave from there with the same product.I just want to tell you that if it's exchange or new purchase it our money .. So it's your duty to take care of customers complaints.. Horrible experience and will never do any purchase from Malabar gold.

Roshni Rajeevan

We purchased a earring from malabar gold rolla branch on 2nd november 2018. While taking delivery the salesman told on 5th thay have their 25th anniversary and as it is diwali they are giving gifts to the customers on this occassion and insisted to take the delibery on 5th.
We accepted it and when went to collect the earring they handed over a keychain with their logo on that which we felt insulted and dented our self respect. Shameful gesture which we never expect from a jewellery like malabar gold. ###

sami.basha

from Koothanallur, Tamil Nadu

We have made a monthly payment scheme in malabar gold.
While making purchase, they are making us a lot of trouble and suffer.
Please help.
My contact number: [protected]