Manipal Hospital Complaints & Reviews

To whomsoever it may concern
It will be an eye opener for the hospital management and for those who wants to get the near and dear one admitted in this hospital
I would like to complaint against the manipal hospital dwarka. My mother (Hospital number - mh[protected] who is a senior citizen had to undergo a minor surgery. Because o[censored]ncaring nursing staff, she had to extend her stay by at least 10 days. I would like to highlight the following points -

• facilities denied
• uncaring nursing staff
• lack of coordination

Facilities denied – doc had advised her to take sitz bath after surgery. When we enquired we were told that it is not available in the hospital. We had to arrange the sitz bath on our own. Since the patient was not able to get up from the bed we could not give her sitz bath. Even the commode chair was not provided. Because of lack of facilities the patient could not recover, she was in utter pain. On 10th day when the helper could not see the condition of the patient, she arranged the commode chair and then we were able to give her sitz bath. If the helper did not help us, then the patient would not have recovered. Later we came to know that all the facilities were available in the hospital, but nobody took any responsibility and ownership. Maybe they do not want patient to recover and go home. What difference does it make to hospital, they are getting the money if the stay is extended?

Uncaring nursing staff – the staff if very insensitive and uncaring towards the patient. The doctor advises to give drip in the morning at 9am. After constant reminders and follow up the drip started at 4pm. It happened thrice. On the second instance the canula got blocked. When we asked the nurse to check she replied it is just working fine, because of air the drip is slow. Her bed was wet because of overflow. When we complaint the nurse came and stopped the drip. Nobody bothered to start the drip again. When we complaint it was started in the evening. On the third instant the cannula got blocked again and the patient hand was swollen. The drip was stopped. That day we had to complaint to doc. Then is was taken care around 9pm. Since morning not even 5 ml of first drip was completed. The doc can give instruction, it is the duty of nursing staff to follow the instruction.

Lack of coordination - nobody bothers, they just want to follow the daily routine without knowing why they are doing. It is just activity on the to do list. After the surgery the patient was advice medicine. The medicine was continued when it was not required. They continue to follow the dose mentioned on the file. Eg medicine for vomiting sensation was given even when patient complaint that she is not having any vomiting tendency any more. High dose of looz was given that patient had diarrhea. She passed motion three times more than the food intake. When her condition deteriorated we raised an alarm. The un-necessary medicine was stopped immediately. The staff do not take a note when doc gives advised. Even they will not clarify when we ask them to. When we question why this medicine is continuing we get a standard reply “it is there on the file”. That means if the patient stay is extended then the medicine dose will also continue whether it is required or not. Not sure what logic they use.

I am not sure if any action will be taken or not. But this is case of negligence on hospital management. All the complaint was registered verbally. We had complaint to guest relation and nurse in charge, but they have turned a deaf ear to our complaint. When the matter got worse we had to go back to doc. With doc intervention, it was then the complaint was taken seriously. Ultimately the patient is suffering. We had to prolong the stay. Who will compensate? Will the hospital not charge the money for not providing the facilities and the way patient was treated post-surgery? How will they ensure that the same experience is not repeated to some other patient? I am sorry to say we had nightmare experience. Despite of being senior citizen cghs beneficiary and knowing that the hospital do not cghs panel, we had decided to get her admitted because of doctor’s goodwill & faith. If the patient does not know any doctor they will in the mercy of god.

Even the discharge procedure was very tiring. It took almost 4 hrs to settle the bill as it was not correct. We had to run from pillar to post to get the billing right. The information on returned injection did not reach the billing. There was no co-ordination between in house pharmacy to billing.

Hi, I am Udita Das and was admitted in the hospital for anal fissures, which is generally a 2 days admission in the hospital but got extended to a week because o[censored]nsuccessful first surgery.

After the surgery, I came to know that I also have 6 injections abscess because of the incompetent nurses (who put the injection in the wrong manner and in the places it should not be injected.) in Manipal Hospital. The doctors in Hyderabad were shocked to see 6 abscesses in my buttock area which was more than 4cm. There were injection abscesses even where no one is supposed to get an injection, as told to me by the doctors of Yashoda, Apollo and even Manipal Vijayawada itself.

Going from one hospital to another in Hyderabad and getting to know of the abscess was a total mental trauma which has no possibility of a refund. Any more untoward incidents like this to innocent patients can be completely avoided by taking necessary actions on the nurses.

Being a student, not only is my valuable time and money snatched in this process but my entire health at stake, all because of negligence from the hospital. Hence I demand a refund for the excess money I was forced to spend because of the hospital’s mistake. As the issue is serious and genuine, I’m ready to take this case to higher authorities if the necessary action has not been taken.

In internal medicine opd no que system. Followed. Nurses are not attending the patient properly. Abybody comes can inter any time without any que. Nurses are sitting on the reception side only. I got appointment on 10 november at 11 am but i entered only in doctor cabin 12 10 pm. It should have given to token number to every patient to resolve the problems.

Patient was taken to the ot stating his surgery has to be done at 8:30am &till now that is 11:30am it has not started, information received is anesthesia doctor not available, then what is the reason of taking a person to ot & that too for a case like a boil & it's removal. Really saddened & dissapointed.
This happened in manipal hospital, a good hospital, now i hear only complaints, that too now i experienced it.

Hi Team,

I want to file a complaint against Manipal Hospital Whitefield Bangalore for
inappropriate full body test and unprofessional behavior.

I did a visit to the hospital on 6th Oct 2018 for full body test, I have got a strange report on my Blood glucose level i.e. 56 before food and 81 after food(which is too low).With that they did 19 tests and took 4500 rs.

The fact of the matter is, in the final report nothing was mentioned for the same having that low and they told all normal except Blood cholesterol level high. Later they looted 3000 rs for diet consultation(3 month plan) which was not required at all.

The very next day on 7th Oct 2018 I did one more test and found my Blood Glucose level absolutely normal 91 and 112 respectively.

When I started to enquire for the mismatch they misbehaved me and drooped the phone couple of times.

I did write to them 2 times in mail but no reply.

I did spend 4500 for test and 3000 for diet consultation and now I think I got nothing benefit.

Please help me escalating the same.

I have all the misbehaved voice recording available with me with the mail proof.

Regards,
Khitish.
+91-[protected].

Last night, i had to take my daughter to emergency of manipal hospital, dwarka. The doctor on duty, gaurav thukral, was not only unprofessional, but also ill-behaved. He has behavioural issues and needs lessons in communicating with people. He was very arrogant and unprofessional. He was also seen shouting at other staff loudly in emergency where patients are critical.

My daughter needed ultrasound but the radiologist refused to come at night. S/he said that radiologist services are not available at night. Taking my daughter to some other hospital would simply waste time as her pain was too acute. At last, after complaining to the duty manager, they agreed to give her a painkiller and send us home. Even the registration of patient was done after one hour.

Taking appointment from 15days earlier for the hematology department-dr ashish, that to an old patient to him, still waiting for morethan 1-2 hrs everytime exceeds the appointment time when went to meet him.. The receptionists are worst in arrogance. As the examinations went with him from long back need to revisit him otherwise will never go there.

Hi,

I had met with an accident and went for treatment in manipal hospital domlur. They took me to emergency ward and made all scans like mri of brain, dental related, ecg etc and charged 13000 amount. They did not give any treatments, my teeth was broken and had many injuries on my face, they just removed some part from cotton and told you are fine come tomorrow morning. I refused of discharge as i was unconscious for sometime and had lot of pain. When i came next day morning, they told you need to be admitted and surgery has to bee done. When they told you are fine and discharged yesterday, suddenly how surgery came into existence. That to 65000 for 1 day was my bill. I refused for any treatment as its money making hospital. This hospital is only to pull money from our hands, nothing else can be done by this hospital. My worst experience every. I suggest no one to take any kind of treatments here. They take money but wont provide any certificates unless we demand its required for us.

Food and beverage is very expensive inside manipal hospital, quality of food is not good even sometime food is raw n too much oily. Quantity of food is also very less which there provide n price is tripe for example i[censored] take tea or coffee u hve to pay rs 25 although u get it for 10. Main aim is not to satisfy patient or customer but to cheat them, and abt blood test same story it's too much crowd over there nurse never on desk at afternoon time but it's said 24 hrs service, amount they ask for simply blood test is very very high out side if pathology will ask u rs 50 inside manipal hospital will ask u 350. Please take corrective action against this.

First while arriving the staff was not there . They arrived half hour after our appointment. Then we was told to register first, as took another half hour . If any sign would have been there we could have done the registration before the health checkup people came . Then the whole procedure has been taking a long time . Since I had to do my gynaecology exam my husband could do the other tests before me . So now he is done but I have to wait...

“ dialyzer is the key or would say heart of dialysis which is used to perform dialysis.” malathi manipal hospital - jayanagar is demanding insured patients to borne the dialyzer cost as they started billing dialyzers from last month as non surgical from insured patients.

History behind making it non surgical
They passed a circulation in malathi manipal hospital stating that they would increase the cost of dialysis from rs.2040/- to 2300/- or 2400/- which all patients didn’t agree and had a discussion with operations manager – mmh jayanagar, bangalore (Malathi manipal hospital). The outcome of the meeting was that they would reduce the cost of dialysis by rs.40/- and told they would charge for dialyzer rs.660/- to rs.800/- based on the size of dialyzer and patient should borne it. The dialyzer can be used 8 times or less, if the dialyzer fails we are supposed to pay them the dialyzer cost or change it on 9th dialysis by paying it.

Since the start of dialysis in india, why wasn’t the dialyzer’s non-surgical? It looks suspicious. Does irdai passed any regulation or govt of india / karnataka passed any resolution that dialyzing cost is different from dialyzer and dialyzer is to be treated non surgical.

How would any hospital take interim decisions on surgical and non surgical?
No hospital in bangalore except them are charging / billing different for dialysis and dialyzer? Why them?

It is very difficult to cope with dialysis and its consequences and cost. They are extra burdening the patients by collection a huge cost for dialysis around rs.2000/- and rs.650/- to 800/- on dialyser cost depending on size? Who will question them? Who fixes the cost? Every week we need to undergo 3 to 4 dialysis apart from it medicines, blood tests, etc. How do we take it to government of karnataka or health minister? Patients are becoming poor, poorer and poorest and hospitals are branching, increasing and billing more and more. Do we have any standard how much a private hospital can charge for dialysis on day care? We will loose humans health and life of kidney patients on dialysis unable to adjust / pay money for dialysis.

Please save patients on dialysis, save human, save india!!!

First of all we have to wait 10-15mins to go 10 floor, car parking is under maintanance or expansion I don't care but there should be an solution or else they should never admit a patient(they can have information before admission which is not an impossible work.). After minor operation the doctor who operated did not come and meet us. Other than him every other specialist in individual field came and tested(sugar, BP etc..). When I asked for a cap which is required to remove the trips and close so that patient can go to washroom which was provided to me after 3hours.they do not have any thing on the ward and they they have ordered and not sure why they have made such an lengthy process to proxies each and every need. Worst hospital for the money which we pay.

I sri arvind dhumale under gone health check on 27-7-18, my hospital no is mhb01647065, please drop my reports on my email [protected]@gmail.com, these reports are necessary for further treatment, so plz do it fast, and get re-embrsment reports required, further i like to add, during health check no one experience doctors i found, that specialy in 2 d economy, ecg and usg all are just fresh or trainy doctor....

I am admitted to the kmc hospital on 1st of august to undergo colonoscopy (Sm3 ward) there the hospital canteen is serving foods to patients. They are using plastic to serve hot food. I was surprised to see how people or authorities are not aware of this.

These things can affect patients as well as kmc hospital brand. Please take a necessary actions....

I have consulted the doctor at manipal hospital at gastro department and since i am not staying at bangalore, it's not possible to go there now to show my reports to doctor. We had a talk on this while showing the doctor. Repeatedly i am trying for last 4 days to reach the status of biopsy report but the hospital staff are giving a statement that, they will call me and tell me the status after consulting with doctor. Till the time i have not get any response.. My hospital id is mh[protected].
Name - pijush k samanta
Mob-[protected]

I want to know my reports feedback for biopsy and ttg test

Highly disappointed in the branded hospital manipal dwarka, after spending 6 hours at the hospital, we had to leave without getting my guard’s two and half months old son without treatment, despite the fact that the staff knew the baby had high fever, seizures and was constantly crying. The so called paediatrician recommended a 7 day stay, as if the little boy’s parents had come for a vacation, without even prescribing a single medicine for the high fever. And the staff with their high heels and red lipstick couldn’t have been more thoughtless, fake and inconsiderate about the child’s plight. It took them 3/4 hours in sending us from one floor to another with a crying, hurting baby. I’m actually disappointed in seeing some people have no empathy for the ones who actually need help. I mean have some heart!
P. S the baby is fine now, and admitted in a family friend’s hospital, without filling any forms and being treated as the priority. #manipalhospitaldwarka

I worked in manipal hospital, bangalore for about 1yr and 3 months as a resident doctor. Due to some reason i happened to quit the job and move from their. I did my notice period and everything was fine untill i left. Now when i'm claiming for my another year salary slip and form 16b for income tax department, they are not willing to give me as i left their organisation, is this the way they treat. I called the hr department several times but nothing happened they keep on hold. Work environment and staff everything is fine but the hr department is the worst. I got half year salary slip but the other half year salary slip i didn't receive. The finance department (Sarojini) in human resource is the worst person i ever met. She never ever receive call. I even sent her mail. I tried calling from enquiry and other method but everything in vain. I don't know what to do.

My father was hospitalized in Manipal Hospital Salem in 2012. He had stomach ulcer n they were saying blood is oozing out of the ulcer hole. They operated him but once he came out of the operation his entire abdomen was sliced in the midlle titling to the left. They were saying they operated the ulcer n that he is having urination problem since his liver has gone weak. His urnie color was always red. After 10 days without even doing a scanning they said water has occupied his liver n everywhere n that he cannot live asked us to tk him home. We took him home n he passed away in half n hour. We are not that educated family and I m the first graduate. Though everyone accepted the fate, still I have a doubt on this hospital whether they took away my father's kidney in the name of operation. I m sure if they had done such horrible acts, god will pay them bk 10times the same way.

In this hospital there is raising of bill's, on the patients in the name of many reasons, especially on dialysis department, the incharge in department of dialysis make unnecessarily of raising the bill's, only to get a good name, to show her department getting so much of revenue from her, she itself saying the patients that if can't pay bill please move to some government hospital, so please do needful...

Iam steffi nath, mhga [protected] a registered paitent at the goa hospital. I was feeling dizzy and weak and was taken directly to the emergency room without mentioning any charge. I came back after 15mins after receiving a im injection and sugar test. For that 15mins i was told to pay 800rs. When i told sushma reception she tried her best to get the charges off and i thank her for that. The doctors should be sensitive about such things and not charge for the sake of money. No suggestions given, no advise given just discharged and told to meet the reception.
Sorry but i think the local doctors also would do a better job.
Meeting dr milind hope this is not a disappointment.

Please be sensitive next time.

18/04/2018
6:32pm