Maruti Suzuki India Complaints & Reviews

दिनांक 08/03/2017
प्रति,
मा.व्यवस्थापक/à¤�...⇄
कंकारिया आॅटो मोबाईल प्रा.लि.
मारूती सर्विस सेंटर
नगर मनमाड रोड,
अहमदनगर, महाराश्ट्र.

विशयःगाडी नं.एम.एच.03.ए.झेड 1743 या गाडीच्या दुरूस्तीबाबत.

महोदय,
मी श्री. बप्पा सदाषीव मिसाळ राहणार, मंुबई आपणास विनंती करतो की माझी मारूती सुझुकीची इको गाडी नं. एम.एच.03.ए.झेड 1743 या गाडीचा अपघात 6 नोव्हेंबर 2016 रोजी झाला होता त्यानंतर दिनांक 11 नोव्हेंबर 2016 रोजी आपल्या कंकारिया मारूती सर्विस सेंटर एम आय डी.सी अहमदनगर येथे दुरूस्ती साठी देण्यात आली होती. मी गाडी दुरूस्ती साठी दिली तेव्हा तेथील वर्क षाॅप व्यवस्थापक यांनी मला एका महिन्यात गाडी दुरूस्त करून देऊ असे सांगितले त्यानंतर 21/11/2016 रोजी आपल्या सर्विस सेन्टर येथे मी आलो असता त्यांनी दोन दिवसांत गाडीचे काम चालु करणार आहोत असे सांगुन वेळ काढु पणाचे काम केले त्यानंतर मी पंकज यांना फोन नं.[protected] या नंबरवरती फोन केला असता ते फोन उचलायचे नाही त्यानंतर मी दिनांक 22/01/2017 रोजी आपल्या सर्विस सेन्टरला भेट दिली असता मोबीन षेख यांनी मला असे सांगितले की मी आपणांस आठदिवसात गाडीचे पूर्ण काम करून देतो आपण आठदिवसात गाडी घेऊन जावी. मी त्यांना आठदिवसांनी फोन नं. [protected] या नंबरवरती फोन केला असता त्यांनी सांगितले की आमचे कामगार सुट्टीवर आहेत मी त्यांना दोन दिवसाला फोन करत होते परंतू ते उडवाउडविचे उत्तर देत होते. मी माझ्या नातेवाईक यांना सांगितले की, मी दोन दिवसात गाडी देतो. मोबीन षेख यांना दिनांक 27/02/2017 फोन केले तेव्हा त्यांनी मला सांगितले की आपण दिनांक 01/03/2017 रोजी गाडी घेऊन जावे. मी 01/03/2017 रोजी गाडी नेण्यासाठी फोन केला असता त्यांनी सांगितले की गाडीचे काम पूर्ण झाले नाही आपण दोन दिवसांनी येऊन गाडी घेऊन जावी मी आपल्या सर्विस सेन्टर मध्ये दि. 04/03/2017 रोजी गाडी घेण्यासाठी आलो असता गाडी अपूर्ण अवस्थेत होती मी त्यांना विचारले असता त्यांनी मला असे सांगितले की, आमच्या कडे स्पेरपाट नसतात म्हणून वेळ लागतो. माझे त्यांच्या सोबत षाब्दीक बोलणे झाले त्यांनी मला दिनांक 06/03/2017 रोजी गाडी पूर्ण करून देतो. मी दि. 06/03/2017 रोजी फोन करून गाडी घेण्यासाठी येत आहे असे सांगितले असता त्यांनी मला गाडी घेण्यासाठी दिनांक 07/03/2017 दुपारी 2 वाजता बोलावले मी गाडी घेण्यासाठी वर्कषाॅपमध्यà¥�...⇄ गेल्यानंतर गाडी अपूर्ण अवस्थेत होती मी वर्कषाॅप मधील सिनिअर मॅनेजर यांना भेटलो असता त्यांनी मोबीन षेख बोलावले असता मोबीन षेख यांनी सिनीअर मॅनेजर यांना एक तासात गाडीचे पूर्ण काम करून देतो त्यानंतर मोबीन षेख यांनी मला असे सांगितले की आपण गाडी घेऊन मुंबईला जाऊ नये आम्ही गाडी मुंबईला सोडण्याची व्यवस्था करून देतो त्यानंतर मी त्यांना गाडी पूर्ण करून देण्यास आग्रह धरला त्यानंतर मोबीन षेख यांनी मला असे सांगितले की गाडीचे इंजिन डॅमेज आहे. मी त्यांना विचारले गाडी आपल्या षोरूम मध्ये 11/11/2016 रोजी दिली तेव्हा सर्वे करण्यात आला होता तेव्हा गाडीचे इंजिनचे डॅमेज असल्याचे सर्वे रिपोर्ट मध्ये आलेले नाही त्यानंतर चार महिने आपण कोणतीही माहिती दिलेली नाही. गाडी घेण्यासाठी आल्यानंतर आम्हास वरिल माहिती सांगण्यात आली. गाडीचे इंजिनचे डॅमेज झाल्याची व दुरूस्त करण्याची जबाबदारी आपल्या कंपनीची असून इंन्षुरंस कंपनीच्या सर्वेअर व इंन्षुरंस कंपनी यांनी सांगितले की दिनांक 07/03/2017 रोजी पाहिले असता गाडीच्या इंजिनची दुरूस्त करण्याची जबाबदारी आपल्या कंपनीची आहे. त्यामुळे आपण इंजिनचे काम कोणतेही षुल्क न घेता दुरूस्त करून दयावे. आपल्या सर्विस सेन्टर मध्ये जर दिनांक 11/11/2016 ते दिनांक 07/03/2017 रोजी पर्यंत एक गाडीची दुरूस्ती पूर्ण करण्यासाठी वेळ लागतो त्यामुळे मला मानसिक त्रास झाला असून गाडी नसल्यामुळे मला प्रति दिन 1000/-रूपये भाडयाचे मोजावे लागले आहेत. मला आपण देऊ केलेल्या दिनांकापासून म्हणजे 11/12/2016 दिनांक 07/03/2017 रोजी पर्यत 87 दिवसाचे प्रति दिन 1000 प्रमाणे 87, 000/- व आपल्या सर्विस सेन्टर मधिल व्यवस्थापन नसल्यामुळे मुंबई ते अहमदनगर येणे जाणे तसेच मानसिक त्रास या पोटी आपण 50, 000/-रूपये मी आपल्या विरूद्ध मागत आहे मी या सर्व बाबी मारोती सुझुकी या कंपनीला कळवत आहे.

आपले नम्र,
श्री. बप्पा सदाषिव मिसाळ
मोब.नं.[protected]

Dear, sir/madam. My maruti eeco 5str bearing, chasis no MA3ERLF1s0012364. Engine no G12BN152722. met with an accident in beed, maharashtra and was sent to kankariya automobiles pvt ltd, nagar-manmad road, Ahmednagar . When the vehicle was inspected by insurance.co that time there, was, no engine, repaire or any damage informed bt now its been 4 months from 11/11/2016. Accident date, I have been informed by the company people about the damage and insurance company is not ready to cover as its already been 4 months. Kindly look into the matter and feel free to call me on [protected]

I booked a new Wagon R car.Initially I was told the car manufactoring date is dec 16 bt later on it was found car manufactoring date sept 2016.the sales person is saying by mistake they have committed this because of some internal misunderstanding.

car model -Wagon R Lxi
car dealer -Dewars Garrage (SaltlAke sector v)
car vin no-MA3EWDE1S00B16617
Sales person: Sounak

Hi i got my vehicle's bumper changed last week from your malad w workshop. They did a good job but when they returned my vehicle there were below issues

1. Fuel was @3 point when i had handed over the vehicle, at the time of delivery the fuel was reduced to 1 point.

2. I refilled cng in my vehicle the next day, post that i was unable to switch my vehicle from petrol to cng.

I informed about this issue to the service manager, post that she arranged for a technician at my place. Post check up he informed that there is some issue with the cng valve or cng switch, which i informed that the same was working prior to the workshop work.

On the same day (Today) i took my car to the workshop again where a technician informed that some wire is been bitten off by mouse (Which never happened in 3 yrs, the vehicle is been parked in the same society and no vehicle owner in the society has reported any such issue with the vehicle) and the same has to be repaired for which they have quoted me inr 485/- + tax

The issue was repaired in 30 mins time, when i checked my car a normal insulin tape was winded on the wire for which spectra motors has charged this amount.

This issue could have been sorted by the technician itself who had visited my place. The job card was not closed due to which i was not able to give my feedback @ the workshop through online machine, the service person had taken my feedback on a form (Hope that reaches the concern)

The technical efforts were minimal to sort the issue against the exorbitant charges imposed, moreover the vehicle was at the workshop for around 4 days, prior to that i never had such issue with the vehicle. Reduction in fuel is noticed for the second time during my overall experience from the workshop.

This is pretty disheartening for a genuine maruti custom, where authorised service dealers are playing around with the customers.

I have Booked Maruti Celerio ZXI AMT From your Dealer Kankaraiya
Automobiles Pvt.Ltd.Ahmednagar Show room on 13 Dec 2016.Then I will
pay all remaining amount on up to 31 Dec 2016.They have given me total
discount 28000/-rs on total amount.

They said you will take Car insurance from me compulsory or you will
not get 5000/-rs Discount.Or you will Pay 5000/- rs extra

They Charge me 16478/-rs for insurance. Other Side on market I will
get insurance amount 12000/- same riders.

Is there any Compulsion for insurance.

On 04/ Jan 2017 I have lodged complaint on your Customer care by
Telephone. But there is no response. I called your Delhi office then
Mumbai Office then pune office then Nasik Office. Nasik Office said we
will

Sort out your complaint.5 Jan & 6 Jan continuously I will try to call
your Nasik office but there is no reply from their side. On 9 Jan I
will receive message that your complaint was resolved. How can resolve
my complaint without my consent.

I am Having Two Maruti Cars for my sons. This car I will purchased for
my city ride. I am Very much loved Maruti .But this time I desperate
by Maruti.Next time I can’t purchase maruti brand.

Pls say me what can I do in this condition.

Dear Sir,

I have Booked Maruti Celerio ZXI AMT From your kankariya Automobiles Ahmednagar Maharashtra.Show room on 13 Dec
2016.Then I will pay all remaining amount on up to 05 01 2017.Details
given below.Then I have taken delivery on 06 Jan 2017.

Dt.13 12 2017 Rec.No.22884 Amm.5000 rs

Dt.22 12 2016 Rec.No.23059 Amm.71000 rs

Dt.31 12 2016 Rec No. 23341 Amm.48000 -rs

Dt.04 01 2017 Rec.No.23404 Amm.14067 rs

Dt.05 01 2017 Rec.No.23433 Amm.1380 rs

I have paid Total Amm. 571447 rs

They have given me following Receipts for my payments

Dt.13 12 2016 Rec No.11475 Amm.503873 rs

Dt.05 01 2017 Rec.No.9535590 Amm.350 rs

Dt.05 01 2017 Rec.No.5961863 Amm.907 rs

Dt.05 01 2017 Rec No. 5959364 Amm. 45349 rs

Dt. 04 01 2017 Rec.No. 291112 Amm. 16478 rs
Total Ammount 566957 rs

Tatal Payments 571447 rs

Less 566957 rs

Balance Remaining in your side 4490 Rs

In several reminders to your office there is no response from your side.

So I am sending this notice to you.Please give me my remaining
amount.Failing This I will take Legal action
Complaint About Dealer No. CRM:[protected]
Acknowledgement for reference no[protected]

One sales manager mr pramod gaurav of gs motors behaved in a very rude, unruly, indecent and in appropriate manner when he had come to deliver the registration papers of my colleague in my office. He had a very high pitched tone and literally started shouting when his attention was attracted towards the mistake committed in registration as there was no hpt (Symbol for hypothecation) mentioned in the registration card which is very important if the car has been financed by any company or bank. When questioned, he started saying to go to dto to question and not him or go to bihar government as if bihar government is having any other rules apart from rest of india. Immediately, the incident was reported to some high executive of gs motors, begusarai mr navin who promised to look into the matter but to no avail.

Last 8th dec 2015 ko maine autopace chandigarh se swift dzire vdi buy ki thi or 3 service bhi wahI se start kia the or us time main vernacular car buy kar raha tha but autopace ke sales executive ne benifits bol kar mujhe is car ko suggest kiya or 80000 ya 2 yrs warranty bhi offer ki maine car buy ki but last time car ceat cover change karate samay maine dekhe ki car mein jungle laga hai car ki ceat ke niche maine service center mein bataya to wo kaha hai ki apki warranty khatam ho gayi hai due to not service maintain proper our service center but meri problem engine se related nahi hai accessories ki hai fir last time maine kaha ki aap agar meri warranty khatam kar rahe hai to mujhe written me like kar de do to wo mana kar rahe hai abhi mai apko Yeh complain't send kar raha hun agar yahan se bhi meri problem sort out nahi hui to main consumer court main isko dunga kyonki mujhe problem aa rahi hai

I am having baleno alpha petrol 2015 november model. I usually drive on highways. Till now i have driven the car around 17000 kms +.

Negative points:
1. Vehicle body is not at all safe, even a scooter can give a heavy dent.
2. Plastic used for interior is also belongs to extremely cheap quality.
3. Due to the light wait plastic used inside, when playing music in a little high volume u will get fading sound.
4. If you have a dent and you are going for coloring... Big sorry u r going to have a huge objectionable color difference and that too will fade shortly. So maruti needs to work on it.
5. If by anyhow your are going on rough roads a lot of noise will come from the internal compartment accessories and from wipers. It seems like you are in a loaded tempo.
6. Suspension is absolutely pathetic. Because it has single suspension system as compared to it's rivals where they have dual suspension system.
7. If you are driving more than 110kmph then fuel consumption will go down like anything but on screen you will see good milage (I am very confused on this.) conclusion:- i will not suggest this car better you put some more money and go for better and safe car. Or you can go for smaller car.

I purchased Maruti Wagonr Lxi commerical vehicle from TR Sahani motors address is A43 vishal enclave opposite tdi mall near rajouri garden metro station. At point of sale Ajay Partap who is a sales associate there never told me that what documents i need to submit in order to get the excise refund back, however I got the car registration from Faridabad and in the meantime TR Sahani people called me for submitting the documents for getting excise refund back ie pan card, RC, cancelled cheque, aadhar card however when i reached there they told me please provide me self registratioon trc. I told that i submitted the r to you now i cant go to authority again and if you wish i have than please pay the amount if the officer asks for it. Ajay told me dont worry we will take care of all that.
After six months were over I called ajay once again and he informed me that your file got rejected. I called complaints department of maruti suzuki and they registered the complaints however when i get a wierd response form the Dealer ship I tried to escalate the details to level one maruti suzuki and i was shocked that every time i put the complaint no they call it as a hoax one. I understood that how and why there is no complaint against the big corrupt Indian brand.

Dear Sir/ Ma'm

I have purchased a Maruti Suzuki Vitara Brezza Vehicle in Nov 2016 which has completed 5200 KMs of run as on 17-02-17. However while moving on a National highway very much within the prescribed limit of 80 KMs Per Hour, the vehicle ran over a small brick which resulted in a considerable damage to the front left tyre(Pic attached). When contacted, the agency(Max Auto, Sangrur) refused to entertain any request regarding this, lamenting that the guarantee does not cover the tyres. this has caused great disappointment to me as there is no excuse why a brand would prefer cheap tyres as a default accessory in their prime product. considering the brand value of Maruti Suzuki, such kind of negligence and consequent disservice is unprecedented on your part.

I would also like to comment on the display name for your customer service e mail read 'ATM Queue'. what does this depict..? Do you mean to degrade your customers by telling them that they are standing in a damn queue and may or may not be heard. Mind you.. this may cost you dear. Your poor service, denial for redress of grievances, and your arrogant attitude are simply Provocative. Please look into the matter and respond early or social media may be the way forward for me.

Regards

Karamveer

[protected]

Dear maruti team,

On jan 2014, i bought maruti swift dezire vdi with chassis no. Ma3fjeb1s00464172 and engine no. D13a 2287632, i made this purchase from tr sawhney motors pvt. Ltd. E260, lajpat nagar 4, amar colony, delhi 110024

Unfortunately, your product has not performed well because of the dead axel, which was faulty since manufacturing but supervisors from tr sawhney motors pvt. Ltd. Misguided us and fooled us almost for 3 years with their inappropriate suggestions and rude behaviour.

When our car was under warranty, they mentioned issue with the tyres and keep suggested us to follow up with tyre company and also suggested to replace the tyres to fix the issue.

After 2.5 year of regular useless follow up with tr sawhney motors pvt. Ltd. Team we decided to replace the tyres of our car at 22000 km only and during that time we come to know that rear axle of the car was faulty, little bent due to which car eating the back tyres and crating abnormal noise.

We reported about faulty axel to tr sawhney motors pvt. Ltd. Team but by then warranty of our car was expired and they ask for the money to replace it, then they offered there help to replace the axel via insurance claim if we change the insurance company to maruti insurance. We changed the insurance as per tr sawhney motors pvt. Ltd. Team suggestion, but again they fooled us

Note all services of our car are done at tr sawhney motors pvt. Ltd. Service centre, yogindra sharma and sanjeev kumar was the spoc from tr sawhney motors pvt. Ltd. Team who were mainly dealing with us on this issue.

We reported this issue to the owner of the tr sawhney motors pvt. Ltd. And he suggested us to submit a complaint against the supervisor who misguided and fooled us almost for 3 years for further actions.

To resolve the problem, i would appreciate your actions in order to replace the faulty axel without putting any burden on us. Enclosed are copies of relevant documents related to my vehicle purchase for your reference.

I look forward to your reply and a resolution to my problem. I will wait for 1 2 weeks before seeking third party assistance. Please contact me at the above address or by phone at [protected], [protected]
Sincerely,

Bhavesh tyagi
Unsatisfied owner of maruti swift desire

Sir
My car no HR51BJ2237 wagoner
My nam Sanjeev Adhana
Sir Mari car m paint hua tha maruti tcs sec. 6 faridabad. M
Sir Mari car ka colour fead Ho gaya h company m dibara janay par unhonay kha yaha asaa hi hota h kahi or Kara lo ham Nani karangay sar maray sath behave achha Nani his sir mughay vha say bhar nikal Diya gaya
Sir menay 1 bar compland bhi kari koi nahi sunta
Sir menay car lakay koi Galty Kar di kya sir mari car ko abhi 6th months hua h
Sir Maruti say to koi or company ki car lay lata vahi thik rhata
Sir my phone no [protected].
Ad. Vill.Sidola post Tigaon distic Faridabad (Haryana) 121101.

My Car HR26CS4901 ( Alto K10 LXI CNG) is under warranty period. I have went to Rohan Motors Workshop, Gurgaon, Sector 52 to resolve CNG petrol switch issue yesterday. After 3 hours I got call that my Car has been repaired and issue has been resolved. So Today I went there to receive it . They force me to pay the bill and when I saw the Car, same issue is there. When I contacted service adviser he told me that bill is for labour charges ( and also told me that due to dust in CNG causing the problem so they cleaned it) and I have to pay. Now after 24 hours ( I have spent 6 hour there ), they are in no condition to commit on issue. I have included support document. Please find attachments.

Dear Team,
My car was accident on 25th Feb 2pm at Cherthala.I handed over to my car for maintenance on 26th Feb at Indus motors Cherthala.I met Mr Shebas i totally dissatisfied in your services. I took Bumber to Bumber from Maruthi but they are telling Break bush is not under cover.I need a favourable support from your side.

KL 32H 5854
My name:Sudheer Ghosh
My Con no[protected]

What is the reason behind difference in the main tyres and stepny in baleno alpha 1.2
all tyres are of R16 size but stepny is of R15 size with warning dnt drive above 80km/hr.is this a joke or something.stepny is such a neccesity in car and you are doing this kind of thing and no one is mentioning this at point of time anywhere at the time of inquiry or purchase.got my tyre blasted for some reason few days back then only it came in to my notice.and i was alone in night with no shop open to get the new tyre so had to drive long with the stepny tyre only keeping in mind that cnt drive above 60kmpl on this alone horror road.this is realy ridiculous.

Respected Sir/Madam,

I am the member of Maruti Suzuki family since last two years.I have Maruti car model CELERIO VXI AMT Registration No.MH46AL1933. last two years car performance was good but last one month I have problem in my car so I was going my near showroom SIMRAN MOTORS PANVEL to dignose the problem but I am surprise that how could the simran motors told me your car on testing last 25 days my car in simran motors hand only for testing in that time simran motors executives calling me 4 to 5 times for your car was ready but every time they only says its on checking. showroom executives not intimate me any progress or dignose and they cant find the problem and dignose properly. I was respect the MARUTI SUZUKI but simran motors have no structural process on client servicing & repairing it seems very peculiar that a proffesional organization like MARUTI SUZUKI. I guess have done a mistake by purchasing & trusting a brand like Maruti.
Would request service team of maruti india to take my complaint seriously & should understand the gross issue behind it an immediate response to my mail & resolution to my issue would be highly appropriate, but if the your team will not taking any action about my issue therefore I will going to consumer court and after that I am not responsible for it. Thanks
Best regards.
Sameer H Lad
Mob- [protected]
[protected]
Mail – [protected]@gmail.com

I have put in my car Maruti celerio for insurance claim on 21feb 2016at Dev Motors Aligarh and have also provided all relevant documents but till date no progress has been made but on the contrary I am asked to deposit again my original driving license and registration form.i fail to understand that once all records were checked then why are the Dev Motors Aligarh people harassing me.this is to be taken seriously by your office and ask the concerned Dev Motors to do the necessary at the earliest on priority basis since my official work is hampered.
Shaheen Athar
UP81BD1666

I am see a used car in thiruveni cars, i selected a car he asking advance payment of Rs.5000/-, i give a card and ask to swipe, Executive told me 2% charges will need to pay for swiping,
I ask him india move cash less transaction, central govt say there is no service charge on using depitcard swiping,
but he told me my company rules on swiping cards 2% charges applicable.
i give to advance in cash, i ask balance amt i will give chq, he told me give total amount in cash only...
Worst service on customer and Maintenance also bad, Executive drive the cars inside showroom rash-driving...

Sir/Madam
I have renewed my car insurance from competent executive (Rinki- +[protected]
Before insurance your executive Rinki said they provide you some gift
But now she is back with her words
During the insurance she said that maruti competent provide a car purfume & many more things like service washing coupons etc. In writing
Now she has denied to give me anything
Its a request that please take some action for wrong commitment
& in future I will not take insurance for competent or maruti
U losses the trust
Thanks
Pankaj
Dl2CAQ5467 SWIFT DEZIRE
Mob.:-[protected]

I have dropped my car dated on[protected] in damaged position for doing work properly and service adviser said that your car will ready on 15/02/2017 and i have also message dated on28/01/2017
but this company will not give my car on time and i visited the service center on 16/01/2017 and that time adviser name govind singh nathawal and astt. Workshop manager arvind sharma said that we will give your car on 18/01/2017 but he will not...
And till yesterday i have no information about my car and today i have visited the service center but he game me no response and he said that we will give your on 27/02/2017 . Ii am very sad and now i am travlling in bus and taxies. So please do help.