Maruti Suzuki India Complaints & Reviews

I has been purchased a Maruti Alto LXI in the year Dec, 2007 from Beekay Auto, Asansol. My first day's complain is to dealer that A.C. is not working properly. They are try to repair again and again in different date, and I think change all the parts of my car A.C. But till date I am facing without A.C condition. I am discussed to Manager, Mechanics all office staff but they are told all is O.K. It that case I earnestly request to my dealer kindly they have take my car and use one or two days and after that they are told me Maruti A.C. is same to another car.

I Have Baleno car purchased on 30/11/2015 car is having tractor like susspension even on rcc roads, In every free service i tried to rais a complain about suspension but every time they refused that it's okay, In my third free service again raised suspension issue in resolution service person redused air pressure of tyre the car was serviced at 6414 kms and tyre cracked in side wall due to low air pressure at 6460 kms it's been more than 3 months no one looks after, even i complained to Nexa too they are closing complains without any kind of intimation and showing they are on dealers side. Current meter reading of my car is 6600 kms almost driven 150 kms on spare wheel, complain no- NX[protected] DT.15/03/2017 and again complained with complain no-NX[protected] still no response from company.
I Lost my tyre, apollo rejected warranty claim with the reason impact or under inflation, an average tyre should go around 40k kms minimum but mine cracked on 6414 kms . I tried to repair the puncture but still it's unable to hold air pressure it's non repairable puncture where on apollo site it shows tyre can be replaced if non repairable puncture but no one cares.
IT feel creepy after spending more than 8.5 lakhs for so called premium car with tractor like suspension and every time beg for services for which we have already paid mopney.
I want proper resolution as early as possible if they are not able to provide proper resolution i don't belive on their so called services and i want my money around 10k INR. of extended warranty certificate back and ready to submit warranty certificate back to Maruti Suzuki .
They do not give reply or resolution on calls mails tweeter or at any local service center.
And already they have given a lower rated tyre as a spare wheel other than mentioned in Car brochure I don't have any problem if they give steel rim as spare wheel but it shoud be of R16 as mentioned in Car specs Not Of R 15.

Car owner: Pradesh Kumar Jain R/o L-7, Prateek Enclave, Kamla Nagar, Agra (UP)-282005

Car Dealer: KTL Pvt. Ltd., Kamla Nagar, Agra (UP)-282005

Car Model: Purchased Maruti Suzuki, Swift D-Zire Tour purchased on dated 01.03.2017 (UP80DT3025)

Car Mileage is very low about 13 KM /Liter. while standard mileage 24 KM/Liters as per company norms.
Car dealer (Service-man Mr. Rahul) is not satisfied to my driver and do misbehave with them.

REF: (1) ORDER NO.SOB16024712/MARUTI CIAZ ZXI/METTALIC GLISTENING GREY DT.19.2.17, RANA MOTORS, IFFCO CHOWK, GURGAON.
(2)CUS.ID: [protected]
Dear Sir,
i had placed a/m order with ur dealer 5 WEEKS ago.at the time of placing this order, i was promised that the car will b delivered to me within a period of 3/4 weeks.they also told me that as per Maruti policy, they have to write delivery period as 4/6 weeks on paper.
at the end of 4 weeks, when i started contacting the dealer, they could not give any definite time within which the car is likely to b delivered.i hav been repeatedly contacting mr. arora & mr.naresh saini but their replies are evasive & non commitel.even today, i hav been told that order has still not been placed on MARUTI.it gives me a feeling that once the car is booked, the dealer & the company stops taking interest in the customer.
I am very disappointed with undue delay in delivery & also the attitude of your dealer.since i hav been a maruti car user for the last 20 years, i was keen to once again buy a maruti car.MY PRESENT EXPERIENCE IS MAKING ME CHANGE MY MIND & SWITCH TO ANOTHER CAR.
may i request u to investigate & see if the car can b delivered within the promised delivery date.
...maj.gen.suresh kumar dewan
mob.[protected]

Dear Sir/Mam

In reference to the captioned subject, i would like to inform you that i have booked a car at Gulzar motors, near Dholewal Chowk, Ludhiana with an advance of Rs. 5, 000/-
But due to some issues i couldn't be able to buy the car from them.
I need my booking amount back but Gulzar Motors is neglecting to return the same.
You are kindly requested to ask Mr. Sanjeev in Gulzar motors to return the amount.
Hope Maruti will take quick and prompt action in this matter to serve it's customers.

Thanks & Regards
Kunal Goel
Phn no. [protected]

We booked Brezza on 28 January 2017. They told us that we will get the car in 2 months i.e. by 28 March. But now they are saying that "It will take time" but they aren't telling us the exact date and time. They are consistently forcing us to buy Ciaz. They are telling us that Maruti will contact us directly but we don't see any contact happening anytime soon. Please provide us with necessary details or we will be forced to buy another car.

Sir, i had taken delivery of the car on 19 feb. Just before the delivery i was told that to fix the mud flaps the bidding will have to be cut which was not acceptable to me for a new car. When the mud flaps were fixed, they were loose and had gaps in all four flaps. This was pointed out to the dealers who said it is a manufacturing fault. 2. While driving i felt the noise level go up due to passage of air and rain water coming on the wind shield - a safety issue. This was pointed out to vipul motors workshop sect 63 noida in the first service with no remedy. Since then i have failed to get any remedy from nexa or the workshop. 3. On 17 mar i was called to the workshop and directed to go to nexa. Manager nexa told me that they will remove the four flaps and pay me the cost. He added that this model does not require mud flaps. I then asked him as to why four flaps were fitted initially. Failing to get a remedy i have given a written complaint to the senior manager nexa on 17 mar. There is no response to date. 4. As of date my car is without mud flaps and the body gets dirty every time the car passes over a wet patch. 5. I request maruti to uphold the faith we have in you and fix the mud flap issue. Regards. Lt gen r k mehta mob [protected]

Dear Sir, Maam, I hav booked a Baleno-Delta 1.2 petrol on Oct 21-2016 at Bima Auto Agency, Guwahati. I hav changed my car colour from "Mat premium silver to Urban Blue" on Jan 23rd thru written request n it's approved. But til today I havnt received da vehicle. Kindly do the needful as earliest. Your kind cooperation will ever remembered. Thanks
My car booking car details as follows,

Inquiry no-ENQ16005009.
Order no- SOB16001190.
Just id-[protected].

My Adres.
MOSUDUL MAZID.
Mathura Nagar.
Zakir Hussain Road.
Lane no-7. Ho no-17.
Dispur. Guwahati.
Assam. 781006.
[protected]/[protected].

Is it mandatory to pay 2% extra charge for credit card payment????

I had took new swift dzire car at that time maruti executive asked me to pay 2% extra charge on credit card payment...
At last i had done RTGS and took a delivery .

Hence i just want to know is it compulsory to give 2% extra charge for credit card payment?

On 19th March i had give a complaint but yet my issue is not resolved daily i am putting mail's them eventhough they cant reply...

So pls help me in regards...

Sir,

My name is Sajith Sadanandan

Now, i am registering second complaint about this problem. I am serving in Indian Coast Guard Station Frazerganj at Frazerganj situated at West Bengal. One in no of Suzuki Hayate SS Motor Cycle is received on 22 Mar 16. All free services are completed this vehicle. But we are physically checked the mileage from Main to Reverse in 03 times. Now we are surprised that the vehicle is getting 32-33 Km per litre. But company is telling bike will get 65 Km per litre.
I am registering second complaint about this problem. Your Rep is already contact to me in one time before 05 days. But call is already cancelled due to the net work problem. Pls contact to me because Indian Coast Guard is coming under on Ministry Of Defence. This is a very big organisation.
It is requested that problem to be rectified and repaired at an early date. Otherwise our vehicle book will face a big problem. Pls sudden contact to me in very urgent.

Phone Number: [protected]

Dear Sir,
I would like to mention here that about a month ago, I bought a car Vitara Breeza ZDI from One-up Motors (Maruti Suzuki), Alambagh, Lucknow – 226005, having Vehicle Registration No. UP 32 HQ 5615.
The very next days after delivery of the car, I noticed some cloudy parts and bubbles on the driver and co-driver door of the car. then I spoke to the car dealership about the problem they notice the problem and send my car to their Maruti Suzuki Authorised service station on[protected] for fixing the problem.
After 15 days, the same problem was reoccurred. When I took my car to the Dealer (One-up Motors (Maruti Suzuki), Alambagh, Lucknow – 226005) they again sent it to service station for rectification of the problems and delivered the car to me after two days.
The same problem has again been noticed on[protected]. After just 20 days today again i.e. 24-02-17 the same problem has been noticed on the entire body of the car.
When I visit again the authorised service station of the dealership they refused to resolve the problem and misbehaved with me.
I brought the car for use my old parents and not to send it repeatedly to the service station for repairs or fixing problems. As you know it is very difficult to senior citizens to repeatedly visit the service station.
Therefore, I would request you to please sort out the problem once for all to avoid any further complications.

SIR I have purchased Wagon R 2012 Model from TR Sawhney Motors Pvt. Ltd. DL 9C AC 4558 CAR NO So at the time of test drive what I checked was that all four tyres was of same company and there was no bubbling issue in car but afterwards when I purchased on 22nd January 2017 at the time of delivery the four tyres was of different BRAND and there was a bubbling issue in the car So PLEASE SIR TAKE ACTION AS SOON AS POSSIBLE AND TR SAWHNEY EMPLOYEE DID NOT BEHAVED WITH US PROPERLY AND OUR OTHER ISSUES .

I have booked Brezza (VDI-O) from Gem motors, Hyder nagar, Hyderabad in the month of October 2016. As I did not get the delivery, I canceled by booking and requested for refund. It's been more than a month but no refund till date inspite of several repeated requests.
Pl arrange for the refund immediately

Ashish
Cell [protected]
[protected]@gmail.com

Yesterday while driving my swift vxi car model 2016; it stopped all of a sudden.I informed the local maruti dealer and i was directed to bring the vehicle to their service center.The vehicle is under warranty and i no option to drag the vehicle to their service center.The vehicle is there and I have been directed to wait for almost ten days and even more as fuel pump is not available.

Dear Sir,

This is to inform you that the whole world believes that the customer is the king without consumers where is the role for manufactures to play. I would like to draw your attention on the following serious issues which put me into lot of hard ship from the day I became your customer.

1. I purchased a vehicle, Maruti Suzuki RITZ, VXI from Kalyani Motors - Mysore Road, No. 24/1 & 25/1, Nayandahalli Signal, Mysore Rd Junction, Bangalore - 560 039 on 30 March 2013. After taking the delivery of the vehicle I had some problem in connection with hypothecation and faced a serious problem while mentioning my residential address. These problems were solved from my end though there was no mistake from my end.

2. I was forced to purchase vehicle insurance from your showroom stating that the facility of wheel alignment will be extended to me without any cost, but I was asked to pay charges for the wheel alignment service.

3. Recently it was shocking to note that the chassis number was wrongly displayed in the RC book / card. Do you think this is a very small issue to be ignored?

4. I paid the required fees to the RTO, got the vehicle inspected by them I was asked to prove the owner ship of the vehicle by the authorities. With lot of humiliation and insult I got the correction of chassis number. Do you think this is a very small issue to be ignored?

With the above instances, I am totally dissatisfied with your services, attitude towards customer and dishonest attitude towards consumers.

I would like to get the reply in writing to my mail ID explaining in detail what could be the action from your end in these lapses.

Thanks and Regards
H.N. Anantha Murthy

Maruthi suzuki insurance for car promised that we will provide best service for me. During drving my cars front glass shield and under chassis got damaged at an moment. But maruthi suzuki and royal sundaram( Maruthi suzuki insurance agent) suppose to claim in two times. compare to bajaj, icici lombard, iffco tokio the maruthi suzuki(Royal sundaram ) insurance is more expensive nearly 4 to 5 thousand rupees more. Fro past ten days i am continuously approach to maruthi suzuki and royal sundaram, theire is no response from both side for insurance claimimng. But my vehicle s in pratham motors car show room, They charing around 250 rupees parking charge per day. i request you that ikindly provide the justice for this matter and maruthi suzuki and royal sundaram cheating the customer. Vehicle number KA 53 MB 3918 Maruthi swift dezire. Mobile No: [protected] Name Raghunath R

Reference to purchase of maruti celerio mh12 np 7780 dated 27.12.2016,

After received of car we done the regular service on 1000km, after that we got the issues of car get switch off any time,

On date second week of 12 feb. 2017 we got the problem of car in lonawala, we ask your concern person regarding the same issue,
Again on 21st feb. 2017 we got same issue we called them but no one respond to us, on 22nd we reach showroom and ask to resolve the problem,
He resolved the issue and handover the car on 23rd feb. 2017,

We again got same problem on highway dated 25th feb. 2017, due to immediate switch off on highway we just save our life due to our good relations with god,
After that your team collected car from express highway and till date we have not received the same,

Your team not given satisfy answer for our problem due which our life was in trouble and for which definitely maruti suzuki was totally responsible,
Considering the situation dated 25th feb. 2017, we are not in position to received the car with full answer and satisfaction,

Considering new car and with warranty, we request you to replace my car with new one,
Thanks, hanumant yenpure

I have raised my complaint to maruti customer service regarding my vehicle, service done
The multiple complaint nos have raised and still no resolution provided nither for customer service nor from the
Dealer.

:[protected], [protected], has all the details which i am following this from last 2 month with customer service

Vehicle no : mh 02 cv 7699
Model : martui suzuki lxi

Dealer...

Dear sir
It very said to say that till time such big company are least caring to the customer, they now only sales not customer satisfaction.

My car has totally burned due to technical fault of maruti, from your office till date no one has approached us and try to resolve my problem only i am calling to them and asking for help, then also they are not taking care,
I am asking their seniors contact nos that to...

Purchased baleno delta from nexa panchkula on 19 feb 2017 after paying 6, 11, 000. Refund of rs 7500 app has not yet been received inspite of telephonic as well as personal requests. Form 20 has also not yet been provided till today. The service of the dealer is poor. Kindly look into the matter and do the needful.

Arvind singal
House no 411 sector 17
Panchkula
[protected]