Maruti Suzuki India Complaints & Reviews

Dear sir,
I would like to inform you that my vehicle bearing no AP23AC1551 and INVOICE NO.BR 16018240, JOB CARD NO. Job Cord No.16018361 has got repaired on 29th/30th December 2016, and replaced the gears, clutch plates etc.

In the month of Oct/Nov 2016 during general servicing of the above vehicle there was no any advice or complaints in this regard.

Now after using the vehicle for three days, to my surprise vehicle didn't start on[protected], immediately the same was informed to the servicing center Gachibowli hyderabad-contact Nos.[protected], [protected], +[protected], +[protected], +[protected], , .
However after continuous persue with above service center for two days with no response the under signed had to make alternate arrangement and to tow the vehicle to servicing center in Sangareddy being nearest and feasible. As per sangareddy work shop technician/Mgr Mr. Shekar and aravind. problem might be due to cam shaft broken, timing change set, Volve and other parts of the engine.
Being not comfort with the above advice the under signed made arrangements in coordination with toll free maruti udyog towed the vehicle from Sangareddy to Gachi Bowli Hyderabad service center on 13th January 2017 on payment of Rs 2020/-
Comments:
1-after replacement of Gear, clutch plates etc of the vehicle how come such a major break down in the vehicle has occurred with in four days.
2- the undersigned is associated with Maruti Udyog ltd since 1996 and a pride owner of three maruti vehicles for over two decades, this incident has put me into embrasing situation which is not expected from a responsible company likeMaruti Udyog ltd .
3-even after frequent persue with concerned authorities the response was not upto the expectations as a consumer.
Hence the undersigned is compelled to lodge this compliant after failing with continuous pursuse in r/o my vehicle repairing.

My contact no.[protected], [protected]
e-mail: [protected]@gmail.com

I have an very bad experience about vehicle purchased from true value ekansh wheel tepla..they have not given me service booklet.but gven false assurance about engine condition by their sales staff and workshop personnel..they have even alter the meter readings .just after few months of purchase and fee kilometers run i m facing problems with engine...when i have told them about the trouble ; started giving lame excuses...i would say they have to just sell the vehicle by hook or crook...they have no mean with othrrs hard earned money

Respected sir
I am Dr. F.R.Shiny Malar., M.Tech, PhD., from nagercoil. Due to my car accident, i was given the car to Ganapathy motors(TN75A 8264). No .12, Jawahar Street, R.V.Puram, nagercoil - 1. for repair on 02.01.2017, and i also paid advance amount Rs.10, 000/-, Receipt number : 360 on[protected]. But not yet complete the work. When I asked to the workers, they told "We didn't receive the spare parts from the company", So not able to repair your car immediately and their behavior also very rough. For this, my daily works also affected and mentally i am very disturbed. If I ask them, they scold me. what shall I do for that? you are answerable for me. Give me a reply immediately.

I have purchased dezire vxi in 2014 from Mandovi motors Basaveswar nagar Bangalore.After 6 months or so the vehicle has serious break issue at slow speed with A/c both the stearing and the break become hard and will not stop.Twice i have survived with major accident. gave it for service with this complaint but not solved.I request u to sort out this problem or take back my vehicle and repay my money back.

The new celirio nZXI AMT car purchased has hard steering, and is very painful to drive in traffic.
Chassis number ; MA3ETDE1S00360828LG
Engine number K10BN7828260.

The vehicle is 60 days old and done 400 km.

the service center says no adjustments on steering are possible as no provision is given. they only corrected the tyre pressure and the problem persists.
driving the above car in traffic gives severe wrist pain.
I also have driven other celeris before buying this new car and they have no such problems.
I also have ERTIGA and I am driving it for the past 3 years and have no problems with my wrist.

The new vehicle has steering problem which should be replaced by MARUTHI SUZUKI IMMEIATELY.
PURCHASED FROM MITRA AGENCIES - NACHARAM HYDERABAD. DEALER CODE[protected]A- INVOICE NO[protected]

I am facing steering return ability issue (MH14-FG7653)
Steering doesn't return to it's center position at all. Complained to dealer, regional office at pune also to maruti suzuki. But nobody is interested in resolution of customer issues. They are interested in keeping their dealer safe.
They Don't care about customers.

Please spread our posts as much as possible so that maruti has to look into the matter....

My new maruti ciaz zxi(+) regdn no xxxxxxx was purchased on 20 aug 16.

But i am facing a lot of problem with its battery. It discharges very often. Lot of times, i face a situation of the car not starting at all after you have come back from a evening function or a movie. The electronic ignition system for starting the engine gets locked due to the battery being fully drained out. Even the usual dhakka start cannot be resorted to because the steering is immobilised.

I find that the battery is not capable of holding charge, inspite of it being just over six moths old.

It is only defective but also the brand - panasonic - is not good. I know of many more cases of batteries of this brand in ciaz cars giving similar problems.
Hence my car battery needs to be replaced free of cost, being within warranty period.

How do i proceed?????

I had booked a Celerio ZXI AMT from Excel Autovista (P) Limited (Maruti Authorised Dealer) and after a few delays, I got the delivery of the new car on 10th Jan 2017. On the day of delivery, I noticed a small dent on the right rear side of the car above the tail light and had brought it to immediate notice of my salesperson Vighnesh Purohit. He upon confirmation with his delivery manager Prityush Agari confirmed to me that it would take them two days to replace the part and I would have to leave the car in the workshop. He assured me that the car would be picked up after two days on 13th Jan and 14th Jan I would get the car back. I was also expecting my registration number to arrive on the same day (which I have still not received as per 17th Jan 2017) so I asked Vighnesh to take back the car, replace the body part which had a dent and deliver the car back home. That was just the first goo[censored]p from Excel Autovista.

After all paper work formalities and puja of the car I drive a car out of the showroom not even crossing 20 meters I realize the display light of the speedometer is not working and there is a problem. I took an immediate U-Turn and raised the same concern to my salesperson. Who upon inspection told me it is a small mistake why are you getting so hyper when you send the car back to the showroom we will get it fixed. I loosing my mind and patience now as I had not come for the delivery of a faulty car and heartbroken because my new car was faulty asked to talk to the senior manager. Vighnesh claimed that the senior team leader Mr. Sachin Mirkute was in a meeting. Previously during the time of delivery I had already faced bad, ignorant, rude and unprofessional behavior from Sachin Mirkute.

On the verge of a breakdown, I asked to meet the senior manager or else I would write a complaint to Maruti. On hearing this, Vighnesh introduced me to Amit Gudekar - Sales Manager at Excel Autovista. Amit heard all my grievances and all the problems I had gone from the day 1 of booking the car. He gave me assurance that the car would be picked up on my comfort day and the part on the dent would be replaced. My car was immediately sent to the workshop to fix the light and he apologized for not checking the car before giving the delivery.

He assured to give me Teflon coating and anti-rust coating to the car the same which I had asked while doing the payment of the car as additional service but was denied claiming that the dealer is not allowed to give any extra accessories except floor mat and mud flaps. Amit Gudekar promised to give me both but since I wasn't confident about him keeping his promise (There is no way an amateur in cars would ever find out if Teflon coating is done or not) I asked to put reverse sensors as make up for the mistake for delivering a faulty car to which he readily agreed.

I was supposed to get the delivery on 14th Jan by 2 pm at my doorsteps which were not fulfilled and no one even informed me or updated me on the delivery to be delayed. On reaching the showroom (at 4 15 pm also which is about 17 km far from my home) I was told my Amit Gudekar again that the car is still in the workshop and would take another 2-3 hour. He told me that the Teflon coating has been done and just waiting for the paint to dry. I told him no issues I would hang around at a mall which is next to the showroom till 8 and would come back to take the delivery. At 7 30 I get a call from Vighnesh saying that the car has been sent to your home and you don't need to come to the workshop for delivery. If I wanted the delivery at my home why would I wait around the mall for four hours? Amit and Vighnesh both were aware that I would be coming at 8 for the delivery but still the car was sent at home because according to them the driver was not answering the calls and they had not communicated to him about not taking the car to the customer's residential address. Complete inconvenience caused because of lack of communication between the Excel Autovista employees.

I was then taken home in a showroom test drive car by Vighnesh to inspect the car before accepting the delivery which was the first reason for me to go the showroom to accept the delivery.

On arriving at the car the was more damaged than before. The damaged outer body part was not replaced by a new part but just rectified. No Teflon coating was done which Vighnesh also agreed to when inspected the car. The paint looks new, no polishing was done on the car, the car was not even washed and the rectified part looked different from the other car. I was delivered a faulty car for the second time.

No promises were kept and false hopes were given and all I heard was lies from employees of EXCEL AUTOVISTA (P) Limited.

I have not paid for a damaged, faulty or vintage car. Been a week since I took the delivery of the car and I have not got the pleasure or happiness if owning a new car even for one day. I want a replacement of my car and not a car which has been worked on. My warranty stands and im entitled to get a new car.

Completely cheated and conned by Maruti Suzuki and Excel Autovista (P) Limited

Dear Sir we have purchased Swift desire car from a ABT maruthi RAJAPALAYAM .we have a suggestion that below the dicky door there is no cover and the, (wiring &lock are visible )so if we arrenge the luggags it may damage the wiring and audio speakers.At the bottom of the side door the painting is not finished.In the display the temperature &kilometer/litre are not displayed.so I request you to correct the all mistakes

WagonR VXI- purchased on 31/7/2012.- Reg No- MH04-FR-3122
As a exchage offer in place of ALTO
Both vehicle purchased from - Navnit Motors Pvt Ltd-Thane.
Inv No VSL 12001088 dtd 31/7/2012.
Customer id- i[protected]

Problem:-
1) My earlier alto used for 7-8 years was working absolutely fine.
2) Navnit sales persons visited n number of times, for exchange offer.
3) Reluctantely agreed to accept exchange offer thinking new vehicle will be better, but at the starting point itself battery was a problem. New vehicle was literally broke down at 3-4 places.Battery was replaced.
4) I have one more vehicle Mahendra Zylo E4. Hence there is no much pressure on Vagon R. Still vagonR is very uncomfortable due to suspension problem. It makes lot of noise even on smooth surface road.
5) I have shown to one automobile shop, then he found suspesion clamp ( kaichi) was cracked - hence replaced.
I have a strong doubt that it is manufacturing component fault.( kaichi and shock absorber).
I have good openion about maruti vehicles, but it is my bad luck, unfortunately i hv replaced alto with wagonR.
Request to look or instruct to the concerned to look into it and resolve the problem at the earliest.
Regards
S.V.Manjire

Against Mr. Jayesh J Jagushte Branch Mananger, Chinchwad Branch.

On 15/1/2017 at about 1245 hrs the above mentioned branch mananger denied to accept behaviour ruddy and used veguler language.The vehicle MH 14 CK 1062 given for servicing in the KOTHARI WHEELS, CHINCHWAD branch. on completion of work.I offered them cheque payment but they instead on cash only and not given vehicle .Mr.Jayesh gave threat and used velger laugue. He tried to wast maxmium time to take out cash from me.

यहा उदयपुर में नवनीत मोटर्स पर २रि फ्रि सर्विस के नाम पर धोखा दिया गया मेरे सामने गाड़ी को धोकर बोल दिया कि हो गई सर्विस मेरे द्वारा बार बार कहने एवं लिखित में देने के बाद भी नट बो्ल्ट टाईट नही करे एवं ५ घंटे तक बैठने के बाद भी यह कह दिया कि अगली बार देखेंगे |मारूति वेगन आर गाड़ी बेस्ट है पर इस तरह कि सर्विस से ग्राहक का मनोबल टुट जाता है क्र्पया सरविस सेन्टर पर भी ध्यान देने की जरूरत है

Our new car went for first service at competent automobiles Co. Ltd, gurgaon.
The car was not cleaned properly and the person who delivered the car was very rude. After repeated complains there was no response from the store. We request you to look into this matter.
The job card number is JC16019621
Car model is maruti celerio ZXI
Temp car no is HR99AAUtemp0984

Sir
I have purchased maruti celerio vxi AMT
from popular vehicles & services, MeleChovva, Kannur, Kerala.At the time of delivery there are scratches on the front bumber and further found bumber lock brocken.These complaints are reported before the sales and service persons on time, but they refused my request.So kindly take steps to replace the defective part.
Thanking you
Yours faithfully,
Manoj TK

I initially had coolant problem in my car. So I gave service at Cars India No: 80, babujagajeevan ram street, gerugambakkam, , Chennai, Tamil Nadu 600122 service center, which is not even listed in their complaint drop down in the website and had general service too after receiving my car from the service exactly one day after receiving, Oil started to leak before giving the service, I had no issue related to this and they told me to change the oil gasket and I did for 518 rupees trusting their words, After changing it also the oil started to leak continuously from then 3 days successively.

Then I need to take my car to the service center leaving my work to do Which caused lot of inconvenience to me. However the staffs were very professional but couldn't able to resolve this issue completely. I'm totally dissatisfied with this kind of service from a big brand like Maruti Suzuki. Never expected this to be happen, Now I need to give my car to some local mechanic after wasting my money with them. Hope there the issue get resolves faster than them and I'm awaiting reply from them regarding this issue or else, I need to take this issue further.

Sir/Ma'am

I m Sumit Sharma mera Abhi Abhi Mahendra Finance se auto loan Finance Karwaya Hai. Mera loan a/c no 4580264
Mera Registration mobile no [protected] Hai.mera suru se end tak to Kafi problem aai meri Taraf se koi problem Nahi thi. Mujhe Abhi 11/01/2017 Ko mujhe yah message aaya (Your Loan No 4580264 shows Rs.5730 overdue as on Jan 12 2017 and delay interest due as on 31/12/2016 is Rs.6- Mahindra Finance)
Or Mujhne to already advance emi usi samay leli gai thi Sir meri aap se request Hai please aap ise jald se jald shutout kar Nahi to me Ligal karyawahi karunga mere paas sabhi tarah se sabut Hai...

Thank you
Regards
[protected]@gmail.com
[protected]

I have owned maruti CIAZ top model ZDI+ in February 2016 from gurgaon. All 4 tires are of 195R Alloy wheel but stepney is of 185R without alloys such ridiculous thing by maruti Suzuki. I should be provided with spare wheel and tyre of same make and size.
How funny i[censored] wear pair of shoes left one of liberty and other one of rebook which exactly happens here in case of tyres.
Maruti is a brand car company of india.

For only rs. 6000/-the company has jocked with the buyer of ciaz a luxurious top model car... Nor even the salesman told about the fact of Stepney so that at the time of investing rs.11 lacs...costumer may invest rs. 6000/- more

Gaurav Khatkar @ [protected], [protected]

Respected sir/Madam,

I, Dr. Abhay Prabhugaonkar, your loyal customer since 2005 have been using maruti cars Alto lx and Swift vxi, we have always been dealing with you and your dealer Chowgule Industries LTD Fatorda, Margao-Goa. We have always been happy with your immediate and excellent service but now we have to regret it since, you Maruti always say that you are available at every place for any problem of the customer, Chowgule fails to keep up to your word and I have my doubts about their capabilities of being your distributor.

We had booked an Alto 800 lxi for exchange of our old car Alto lx, the RTO registration was done on 4/1/17, but on the day of delivery, the sales person calls us that there is a dent on top of the car for which the panel has to be repaired and fully repainted. Now as a customer, when we pay the said full amount for a new car, our expectation is to recieve a brand new car and not a defective car, We declined to accept the car. Since then ie. 5/1/17, the Chowgule team has been harassing us for negotiating terms in their favour, attempting to force the defective car on us. They contend the car is registered, they cannot cancel it and as a step towards reconciliation we asked an amount of Rs. 60, 000/- as compensation. But they just do not seem to be bothered about our grievances. We have already paid the full amount from Corporation Bank, Ponda-Goa on 31 /12/16 and for a brand new car, they give us a defective car(due to their mismanagement) which is absolutely unethical.

I hereby kindly request you to look into the matter and hope that we are given a proper consideration ie either a new car or compensation as proposed, as I think Maruti Suzuki India Limited believes in satisfaction of their customers.
.
Thaking you.

Yours Truly,
Dr. Abhay Prabhugaonkar
Ponda-Goa
[protected]

Dear Sir /madam
I am just sale maruti swift vxi 25 Nov2016 I am very despointed and very disturb only one month use car nd noise problem continue 2 time shooroom check temporary solution sprae use 2/3 day after this problem repeat so please kindly solve my issue
My name Aniket Deshmukh
Jalgaon (Maharashtra)
Cell No [protected]
Car registration no MH19 CF4436

Hello all

I have bought celerio diesel zdi on 11/11/2015 and i am suffering from front suspension issue since 4th month i. E. From march 2016; after 10k servicing.
I have been suffering since march 2015 for the front suspension noise and now i have crossed 29k and problem is still persisting.

Although, hare krishna auto, nahur, mulund, mumbai has always been helpful but unfortunately it is not sufficient, as no one could resolve my issue.