Maruti Suzuki India Complaints & Reviews

SIR I have purchased Wagon R 2012 Model from TR Sawhney Motors Pvt. Ltd. DL 9C AC 4558 CAR NO So at the time of test drive what I checked was that all four tyres was of same company and there was no bubbling issue in car but afterwards when I purchased on 22nd January 2017 at the time of delivery the four tyres was of different BRAND and there was a bubbling issue in the car So PLEASE SIR TAKE ACTION AS SOON AS POSSIBLE AND TR SAWHNEY EMPLOYEE DID NOT BEHAVED WITH US PROPERLY AND OUR OTHER ISSUES .

I have booked Brezza (VDI-O) from Gem motors, Hyder nagar, Hyderabad in the month of October 2016. As I did not get the delivery, I canceled by booking and requested for refund. It's been more than a month but no refund till date inspite of several repeated requests.
Pl arrange for the refund immediately

Ashish
Cell [protected]
[protected]@gmail.com

Yesterday while driving my swift vxi car model 2016; it stopped all of a sudden.I informed the local maruti dealer and i was directed to bring the vehicle to their service center.The vehicle is under warranty and i no option to drag the vehicle to their service center.The vehicle is there and I have been directed to wait for almost ten days and even more as fuel pump is not available.

Dear Sir,

This is to inform you that the whole world believes that the customer is the king without consumers where is the role for manufactures to play. I would like to draw your attention on the following serious issues which put me into lot of hard ship from the day I became your customer.

1. I purchased a vehicle, Maruti Suzuki RITZ, VXI from Kalyani Motors - Mysore Road, No. 24/1 & 25/1, Nayandahalli Signal, Mysore Rd Junction, Bangalore - 560 039 on 30 March 2013. After taking the delivery of the vehicle I had some problem in connection with hypothecation and faced a serious problem while mentioning my residential address. These problems were solved from my end though there was no mistake from my end.

2. I was forced to purchase vehicle insurance from your showroom stating that the facility of wheel alignment will be extended to me without any cost, but I was asked to pay charges for the wheel alignment service.

3. Recently it was shocking to note that the chassis number was wrongly displayed in the RC book / card. Do you think this is a very small issue to be ignored?

4. I paid the required fees to the RTO, got the vehicle inspected by them I was asked to prove the owner ship of the vehicle by the authorities. With lot of humiliation and insult I got the correction of chassis number. Do you think this is a very small issue to be ignored?

With the above instances, I am totally dissatisfied with your services, attitude towards customer and dishonest attitude towards consumers.

I would like to get the reply in writing to my mail ID explaining in detail what could be the action from your end in these lapses.

Thanks and Regards
H.N. Anantha Murthy

Maruthi suzuki insurance for car promised that we will provide best service for me. During drving my cars front glass shield and under chassis got damaged at an moment. But maruthi suzuki and royal sundaram( Maruthi suzuki insurance agent) suppose to claim in two times. compare to bajaj, icici lombard, iffco tokio the maruthi suzuki(Royal sundaram ) insurance is more expensive nearly 4 to 5 thousand rupees more. Fro past ten days i am continuously approach to maruthi suzuki and royal sundaram, theire is no response from both side for insurance claimimng. But my vehicle s in pratham motors car show room, They charing around 250 rupees parking charge per day. i request you that ikindly provide the justice for this matter and maruthi suzuki and royal sundaram cheating the customer. Vehicle number KA 53 MB 3918 Maruthi swift dezire. Mobile No: [protected] Name Raghunath R

Reference to purchase of maruti celerio mh12 np 7780 dated 27.12.2016,

After received of car we done the regular service on 1000km, after that we got the issues of car get switch off any time,

On date second week of 12 feb. 2017 we got the problem of car in lonawala, we ask your concern person regarding the same issue,
Again on 21st feb. 2017 we got same issue we called them but no one respond to us, on 22nd we reach showroom and ask to resolve the problem,
He resolved the issue and handover the car on 23rd feb. 2017,

We again got same problem on highway dated 25th feb. 2017, due to immediate switch off on highway we just save our life due to our good relations with god,
After that your team collected car from express highway and till date we have not received the same,

Your team not given satisfy answer for our problem due which our life was in trouble and for which definitely maruti suzuki was totally responsible,
Considering the situation dated 25th feb. 2017, we are not in position to received the car with full answer and satisfaction,

Considering new car and with warranty, we request you to replace my car with new one,
Thanks, hanumant yenpure

I have raised my complaint to maruti customer service regarding my vehicle, service done
The multiple complaint nos have raised and still no resolution provided nither for customer service nor from the
Dealer.

:[protected], [protected], has all the details which i am following this from last 2 month with customer service

Vehicle no : mh 02 cv 7699
Model : martui suzuki lxi

Dealer...

Dear sir
It very said to say that till time such big company are least caring to the customer, they now only sales not customer satisfaction.

My car has totally burned due to technical fault of maruti, from your office till date no one has approached us and try to resolve my problem only i am calling to them and asking for help, then also they are not taking care,
I am asking their seniors contact nos that to...

Purchased baleno delta from nexa panchkula on 19 feb 2017 after paying 6, 11, 000. Refund of rs 7500 app has not yet been received inspite of telephonic as well as personal requests. Form 20 has also not yet been provided till today. The service of the dealer is poor. Kindly look into the matter and do the needful.

Arvind singal
House no 411 sector 17
Panchkula
[protected]

I nagesh warankar having maruti suzuki s wagon r car since 2007, reg no mh15 bx4524.

My car was met wd an accident on 10 dec 2016. The car was admitted for service and other mechanical work at automotive egg. Pvt ltd ambad nasik.

They told me that ur car will take 20 to 25 days for complete work.

Till date i have not received my car nor certain date for delivery.

Please address my grievance.

We have one swift VDI bearing Reg no KL 17 M 6309 purchased in 2015 January from Indus Motors Muvattupuzha. Now it has been just completed two years and the running KM is around 45000/ So far we are doing services in time at the same office of indus motors muvattupuzha. Now the vehicle is showing some starting problem. While enquiring about this we came to know that it is due to the fuel pump problem. ie to be replaced immediately. That will cost around 35000/-.We are really stunned as even just 45000 km have crossed the vehicle. While discussing about this with the authorized servicing people, they are saying that it may be due to moisture in fuel. But we can’t believe the same blindly as other vehicles are also using the same fuel . While enquiring about this we came to know that maruthi variants like swift, dezire and ertiga are reporting this type of issues frequently. Others will not show this type of problem at least up to 200, 000-/km. So i presume that Maruthi will consider their customers complaints seriously and will give an apt solution. So please do the necessary and kindly give a warranty extension for this problem also, ie please replace the same at your own cost as we are your customers for the last some years .
thanking you
Yours faithfully
Anupama T R
[protected]
[protected]@gmail.com

My car eeco DL3CBL8196 had been sent to competent on 4-3-2017 for service & with complaint of conversion from petrol to cng takes very long time resulting in very heavy consumption of petrol & consumption of CNG is also too much & both sliding doors faulty. This complaint has been lodged with them many a times for the last 2 yrs. Everytime they send the car with an assurance, that the complaint has been rectified and take Rs. 5000/- to 7000/-, but these defects have never been removed. This time also same thing happened & I reported the matter to their works manager Mr. A U Khan, who promised to remove all the defects.I also informed him that their superwiserv Mr. Rehman spoke to me in a very disrespectful manner, but no action was taken on him. The car was again picked up & taken to their workshop on[protected] & dropped today evening with a bill of Rs. 3900/-, but on trial none of the defects were removed. we thought of bringing this to ur notice as Competent is one o[censored]r major dealers. Kindly take immediate action

Regards,
Parbodh Seth

Totally pissed off with Spectra Motors Ghatkopar had book my car in month of novemebr 2016 and i am still waiting for my car ertiga zxi+ and was promised to be deliver3d till feb 1st week. Always i get a same reply it will be dispatched. Such a pathehic sales from spectra. Even the management is not replyin to the email. They do not care for the customers. Never we should buy the car from spectra.

It's been 1 year I purchased maruti car but facing Many issues it's been 2 days now and maruti service team not able to find the issue in my car they said that we r not able to find the exact reason really frustrated...i spent my hard earn money for this car and feeling like cheated by maruti.
I will say one plz take your car and refund my money.

My name is - Divydarshan Tyagi
Contact- [protected]
Car number - UP 16 BE 3710

As i have booked my car (Balano Delta, ray blue) on 14th of October 2016 from peaks Nexa Showroom Jammu. at the time of booking they promised me to deliver my car in the month of February 2017 but till date i have not received any call regarding delivery of my car. when ever i call them regarding inquiry of car no proper response given to me, most of the times the mobile phones of agents remain busy. i have called at least 20 times to the concerned person, but he failed to give me any proper date of deliver of my vehicle .

hoping that after complain my case will be treated seriously.

yours faithfully

Vijay Kumar
contact no. ([protected])
Email id [protected]@gmail.com

I have purchased Maruti Swift Dzire KB, Model:- VXI from B.M Autolink- Mundra on[protected]. The vehicle details are as under.

1. Owner Name : LAVJI BAMBHANIA PARSHOTTAM
2. Registration No:- GJ 12 CD 6482
3. Vehicle Model:- Swift Dzire KB, VXI
4. Year of Manufacturing :-June-2014
5. Engine No:- 425232
6. Chassis No:- 558291

From few days some voice like friction in front tyres were come. I have checked the same from Audi Motors Pvt Ltd- Authorized dealer of Maruti Suzuki India Ltd in Jhunjhunu, Rajasthan. They have found change in shape of Tyres. The Job Slip and Recommendation to change the tyres is attached h/w for your ready reference. Total running KM is 20447 KM. At present vehicle is available at Jhunjhunu- Rajasthan.

I have already mail the complain on [protected]@maruti.co.in on 2nd March-2017 with all evidence but till date i have not received any reply from your side.

You are requested to change all the 5 tyres immediately fouls under Warranty period, as there will be chances of burst the tyres and accident.

I had booked Vitara Brezza ZDI+ dual colour (Fiery yellow with pearl arctic white) on 7th Oct 2016, from Entel Motors, Gangtok, in the name of Mr. Dinesh Chettri.
Till date (today 09/03/2017) I have not received any information regarding the delivery of the same. It has already crossed 5 months of waiting period.
Please let me know, why I should not approach Consumer Forum against your company, for not fulfilling, the promised timely delivery of the vehicle ie. delivery within 18 months of waiting period?

I myself Dr. Santosh Swami having Zen Estilo car MH10 AG406 belonging to my spouse previous name (Vrushali Dakhode) My car completed 10 years and 100000 KM running in Jan 2017. So I done it served from Jagrut Motors, Chiplun Dist- Ratnagiri on 15/01/2017 with essential replacements as per their advice.
After that I went to Nashik by my car on 29/01/2017 for personal work with family. In return journey on 01/02/2017 my car suddenly broke down near Padgha naka, Bhivandi on Nashik highway. After inspection of team of SK Wheels(authorized MS dealer)conclusion was breaking of engine timing belt and due to that further damaged engine valves. They gave me service and my car issued to me on 21/02/2017 after a payment of rs 30874. Physical and mental harassment happened with me is uncountable.
Now my question is that according to guidelines in manual timing belt should have been replaced after 100000 KM running which was not done and completely ignored by Jagrut motors Chiplun. SK wheels officials had also told that it should have been replaced during 100000 KM service. I have done every service of my car regularly and had told that whatever essential parts to be replaced should be done during that particular service. My payment of that service was rs 12069 with necessary replacements. Only engine timing belt was neither replaced nor any information regarding its status was shared with me.This is a case of complete negligence and I had to pay big amount and priceless harassment for that.
So its my request you to look into the matter and do the needful as early as possible otherwise I will have no other way than legal action against Jagrut motors Chiplun under the charge of negligence. Maruti brand is well known for its service network but it should be up to the mark.
Thanks

Dr. Santosh Swami [protected]/ [protected]
Email- [protected]@gmail.com

दिनांक 08/03/2017
प्रति,
मा.व्यवस्थापक/संचालक,
कंकारिया आॅटो मोबाईल प्रा.लि.
मारूती सर्विस सेंटर
नगर मनमाड रोड,
अहमदनगर, महाराश्ट्र.

विशयःगाडी नं.एम.एच.03.ए.झेड 1743 या गाडीच्या दुरूस्तीबाबत.

महोदय,
मी श्री. बप्पा सदाषीव मिसाळ राहणार, मंुबई आपणास विनंती करतो की माझी मारूती सुझुकीची इको गाडी नं. एम.एच.03.ए.झेड 1743 या गाडीचा अपघात 6 नोव्हेंबर 2016 रोजी झाला होता त्यानंतर दिनांक 11 नोव्हेंबर 2016 रोजी आपल्या कंकारिया मारूती सर्विस सेंटर एम आय डी.सी अहमदनगर येथे दुरूस्ती साठी देण्यात आली होती. मी गाडी दुरूस्ती साठी दिली तेव्हा तेथील वर्क षाॅप व्यवस्थापक यांनी मला एका महिन्यात गाडी दुरूस्त करून देऊ असे सांगितले त्यानंतर 21/11/2016 रोजी आपल्या सर्विस सेन्टर येथे मी आलो असता त्यांनी दोन दिवसांत गाडीचे काम चालु करणार आहोत असे सांगुन वेळ काढु पणाचे काम केले त्यानंतर मी पंकज यांना फोन नं.[protected] या नंबरवरती फोन केला असता ते फोन उचलायचे नाही त्यानंतर मी दिनांक 22/01/2017 रोजी आपल्या सर्विस सेन्टरला भेट दिली असता मोबीन षेख यांनी मला असे सांगितले की मी आपणांस आठ दिवसात गाडीचे पूर्ण काम करून देतो आपण आठ दिवसात गाडी घेऊन जावी. मी त्यांना आठ दिवसांनी फोन नं. [protected] या नंबरवरती फोन केला असता त्यांनी सांगितले की आमचे कामगार सुट्टीवर आहेत मी त्यांना दोन दिवसाला फोन करत होते परंतू ते उडवाउडविचे उत्तर देत होते. मी माझ्या नातेवाईक यांना सांगितले की, मी दोन दिवसात गाडी देतो. मोबीन षेख यांना दिनांक 27/02/2017 फोन केले तेव्हा त्यांनी मला सांगितले की आपण दिनांक 01/03/2017 रोजी गाडी घेऊन जावे. मी 01/03/2017 रोजी गाडी नेण्यासाठी फोन केला असता त्यांनी सांगितले की गाडीचे काम पूर्ण झाले नाही आपण दोन दिवसांनी येऊन गाडी घेऊन जावी मी आपल्या सर्विस सेन्टर मध्ये दि. 04/03/2017 रोजी गाडी घेण्यासाठी आलो असता गाडी अपूर्ण अवस्थेत होती मी त्यांना विचारले असता त्यांनी मला असे सांगितले की, आमच्या कडे स्पेरपाट नसतात म्हणून वेळ लागतो. माझे त्यांच्या सोबत षाब्दीक बोलणे झाले त्यांनी मला दिनांक 06/03/2017 रोजी गाडी पूर्ण करून देतो. मी दि. 06/03/2017 रोजी फोन करून गाडी घेण्यासाठी येत आहे असे सांगितले असता त्यांनी मला गाडी घेण्यासाठी दिनांक 07/03/2017 दुपारी 2 वाजता बोलावले मी गाडी घेण्यासाठी वर्कषाॅपमध्ये गेल्यानंतर गाडी अपूर्ण अवस्थेत होती मी वर्कषाॅप मधील सिनिअर मॅनेजर यांना भेटलो असता त्यांनी मोबीन षेख बोलावले असता मोबीन षेख यांनी सिनीअर मॅनेजर यांना एक तासात गाडीचे पूर्ण काम करून देतो त्यानंतर मोबीन षेख यांनी मला असे सांगितले की आपण गाडी घेऊन मुंबईला जाऊ नये आम्ही गाडी मुंबईला सोडण्याची व्यवस्था करून देतो त्यानंतर मी त्यांना गाडी पूर्ण करून देण्यास आग्रह धरला त्यानंतर मोबीन षेख यांनी मला असे सांगितले की गाडीचे इंजिन डॅमेज आहे. मी त्यांना विचारले गाडी आपल्या षोरूम मध्ये 11/11/2016 रोजी दिली तेव्हा सर्वे करण्यात आला होता तेव्हा गाडीचे इंजिनचे डॅमेज असल्याचे सर्वे रिपोर्ट मध्ये आलेले नाही त्यानंतर चार महिने आपण कोणतीही माहिती दिलेली नाही. गाडी घेण्यासाठी आल्यानंतर आम्हास वरिल माहिती सांगण्यात आली. गाडीचे इंजिनचे डॅमेज झाल्याची व दुरूस्त करण्याची जबाबदारी आपल्या कंपनीची असून इंन्षुरंस कंपनीच्या सर्वेअर व इंन्षुरंस कंपनी यांनी सांगितले की दिनांक 07/03/2017 रोजी पाहिले असता गाडीच्या इंजिनची दुरूस्त करण्याची जबाबदारी आपल्या कंपनीची आहे. त्यामुळे आपण इंजिनचे काम कोणतेही षुल्क न घेता दुरूस्त करून दयावे. आपल्या सर्विस सेन्टर मध्ये जर दिनांक 11/11/2016 ते दिनांक 07/03/2017 रोजी पर्यंत एक गाडीची दुरूस्ती पूर्ण करण्यासाठी वेळ लागतो त्यामुळे मला मानसिक त्रास झाला असून गाडी नसल्यामुळे मला प्रति दिन 1000/-रूपये भाडयाचे मोजावे लागले आहेत. मला आपण देऊ केलेल्या दिनांकापासून म्हणजे 11/12/2016 दिनांक 07/03/2017 रोजी पर्यत 87 दिवसाचे प्रति दिन 1000 प्रमाणे 87, 000/- व आपल्या सर्विस सेन्टर मधिल व्यवस्थापन नसल्यामुळे मुंबई ते अहमदनगर येणे जाणे तसेच मानसिक त्रास या पोटी आपण 50, 000/-रूपये मी आपल्या विरूद्ध मागत आहे मी या सर्व बाबी मारोती सुझुकी या कंपनीला कळवत आहे.

आपले नम्र,
श्री. बप्पा सदाषिव मिसाळ
मोब.नं.[protected]

Dear, sir/madam. My maruti eeco 5str bearing, chasis no MA3ERLF1s0012364. Engine no G12BN152722. met with an accident in beed, maharashtra and was sent to kankariya automobiles pvt ltd, nagar-manmad road, Ahmednagar . When the vehicle was inspected by insurance.co that time there, was, no engine, repaire or any damage informed bt now its been 4 months from 11/11/2016. Accident date, I have been informed by the company people about the damage and insurance company is not ready to cover as its already been 4 months. Kindly look into the matter and feel free to call me on [protected]