Maruti Suzuki India Complaints & Reviews

Dear team,

This is with reference to the subject, the vehicle registration belongs to rajula, gujarat.

I got purchase the vehicle before 5 month back, the problem is there is no proper service provided in the centre situated in rajula. There is no technical personal in the service they don not know how to do wheel alignment.

There is only one service centre available in the rajula (Atul motors), other service centre is in amreli that is 80 km far from rajula.

No vehicle parts available in the service centre, i have asked to provide a wheel cap before 4 month back but still they are not able to provide.

I would request you to look into the matter.

Regards,

Laxman singh rathore
[protected]

I'd faced car starting problm in mumbai. I calld my car dealer at talasari & asked for helpline no.for mumbai. Mr mehulPatel from shivam auto talasari gave me Delhi no. for asstnce in mumbai.& after total 8 phonecalls from Delhi helpline de refuse to help in mumbai. When i reached to MehulPatel to ask abt his immoral & irresponsible services to customers, he refuse to meet.

I have booked Swift Vxi optional granite grey colour at Competent Automobiles Una (H.P.) with a booking Period of 4 to 6 weeks under the booking no. SOB16000814 on 25th february . After 50 days the showroom employees told me that they are unable to bring the car . So i want to know the current status of booking.This is not the way country's leading company deals with their consumers.Please send your response asap at [protected]@gmail.com . I want to know when i will get my car??

Suraj Kamal

Respected sir,

On my first thought, i would like to congratulate the entire maruti suzuki group on launching such an outstanding car like baleno.in the current scenario, every individual likes to be a prestigious owner of this variant.

I have also booked the car baleno alfa last week and is in the queue of a 22 weeks waiting informed by sales representative.

On this line, i would like to request you sir i stay in a remote area in kolkata newtown, in the outskirts where commuting is an issue. At night specially after 8pm it is area where you might not get anything to travel. Ola and ubers are also not available sometimes. So it will be very difficult to serve an emergency situation at odd time. However, i manage my travels by my two wheeler, but recently the ailment of my 5 year old kid has added on to the problem.

He needs to be taken to the doctor twice in every week and thus traveling in my two wheeler becomes problematic. Thus i would need a four wheeler on an urgent basis.

I was getting a four wheeler from other car making companies, but i would like to stay with maruti and baleno.
In this connection i beg to state sir to deliver my booked car at the earliest. It will be a big help to me if you really can make it. Hope to get a positive and favourable reply from your side.

Regardsthanks, sob no:sob17000006.
Raj mishra
[protected].
Sob16001216

I purchased new vehicle from prem motor sector 14 on 31st march 2017, at the time of purchase dealer response very poor they took 4 hrs for delivery. I made payment on time and submit all documents on time but they deny to deliver vehicle because of payment issue, i make extra payment through my credit card then they were ready to deliver. After 3 days they return my extra payment.
After two days i made complaint for steerio not working properly but no response from dealer. No i observed that my vehicle mileage not ok and black smoke from silencer (At present mileage is 14.5 km/l). Please take action dealer and resolve my issue on priority

Dear Sir / Madam,

I have bought Suzuki Access 125 bike from ASMI MOTOR who is sub dealer for GOLD FINCH MOTOR CYCLES, Coimbatore. The vehicle on delivery found to be in bad shape with several scratches, worn out tyres, missing screws, nuts and bolts, foot mat, mutt card repainted, cracks in front indicators, faded back support rod, slightly torned seat etc. They cheated that the vehicle price is 74k and is brand new in perfect condition and giving 15k discount because of BSIII issue. We later found that 2014 model on road price is 63k. In addition to this price, vehicle condition is not good, . Not registered for 10 days even though they took full cash on 31st march 2017. Now they say registered, but not giving number, insurance copy, manufacturer manual voucher, tool kit etc.

Please kindly intervene and help me get quality product or discount as this vehicle is 3 years old, low quality but sold at high price with defects

Thanks in advance

BR
Kranthi

Now, i am registering third time this complaint. I am serving in Indian Coast Guard Station Frazerganj at Frazerganj situated at West Bengal. One in no of Suzuki Hayate SS Motor Cycle is received on 22 Mar 16. All free services are completed this vehicle. But we are physically checked the mileage from Main to Reverse in 03 times. Now we are surprised that the vehicle is getting 32-33 Km per litre. But company is telling bike will get 65 Km per litre.

I am registering third time complaint about this problem. Your Rep is not contact to me or my organisation. But problem is very very serious issue. Because Mileage is very very important in our organisation's log book. Log book is showing 65 km per litre till December 2016. After checking of Mileage test book is showing 32 Km/litre.

Sir,

Pls solve this serious issue.

My contact number: [protected]

Since i bought the vehicle on november 21st 2015, till date the service centers never addressed my issues completely eventhough we pay them heavily. This time out of total frustration because of the lethargic and unskilled labours in avish automotives pvt ltd in thirumullaivoyal, chennai - 600 052 i'm writing this down.

It all started when i left my bike for service on 22nd february 2017 morning 9.00am which was my 4th service. I had few major issues in the bike which i have addressed them to clear during the service.

- my bike had a heavy tapping noise while accelerating (To be precise during gear change) [still not done]
- engine noise which completely could show a difference from other gixxer bikes on the road.
- oil leakage from the engine

Out of these majorly mentioned issues only the last one (Oil leakage) was taken care as it can only cost me for which they charged conveniently which took them 2 days to do. I received my bike on 24th feb 2017 6.30pm. For this 4th service they charged me around 713rs, when questioned about the tapping noise to the manager of the service center (Ashok kumar) he asked me to bring my bike 2 days later i. E on sunday.

On sunday when i went with the bike, manager (Ashok kumar) was not available and i was informed that he is no more in that service center and he has been transferred. My service book was still with them as ashok kumar requested to hold for record as when i took my bike from service on 24th feb, other staffs weren't present. I agreed to collect it on sunday, but he was already transferred.

When asked about my pending service for which i have already paid they said as
"the person who handled my bike (Ashok kumar) isn't present, so after knowing the history of the service will call you back for the pending service". It took them 1 more week to reply in spite of calling thrice in that week. This time i was called that it could be solved, but again their reason was ashok kumar hasn't returned yet so i have to wait for few more days, as it was sunday, i was asked to come on friday to finalise the issue. Yes i visited them on friday, this time they had a different reason, it was on the suzuki side. Saying that the tapping noise was due to "clutch bell" so it had to be changed with the approval of suzuki personnel (Arun – if i’m not wrong). This time the person (Arun) who has to approve was in leave due to his marriage. I had to take my service book out of frustration which was lying somewhere below in their desk for the past one month without care and without any entry for the service which i had paid.

I still don't understand when a person in-charge is out of work for around a month for his marriage won't there be any other person in-charge taking care of his job?

After a month trial for getting my bike issue solved, i ended up without any solution. Yes till date they have given me null solution on this issue and tapping sound is still prevailing in my bike.

Unskilled labour: tapping noise is heard only during sudden acceleration (Gear change) which clearly says it’s the "bore log head" tapping inside the engine part which has to be covered in my warranty time. But to the labours out there in avish suzuki, it was clutch bell. If it was clutch bell during the entire ride i would hear the tapping noise. Moreover when i addressed this issue, manager said the reason might be due to some oil leak inside between the exhaust pipe and engine. Later when taken in his absence was said clutch bell problem. Even they're not clear with the issues in the bike. Then how can they be good enough to service our hard earned bike.

Out of all this, my service book wasn’t filled and they haven’t recorded in their database about the service but billed for the service and made me pay the entire amount. As mentioned earlier due to oil leakage in the engine it was cleaned and sealed with a cover for which i was charged. Now after claiming the pending service, they said they have to remove the cover again to check for the issue, for which i have repay to cover it up later. Highlight of this issue is when i left my bike for the service, total km run was 14, 216km and now it has almost reached 17, 265km which they again show it as a problem to go for warranty. When it was 14k they said it comes under warranty and during the issue as i had to use my bike they claim it to be out of warranty which nowhere seems to professional approach.

Totally bs service with completely money minded management with utterly waste servicing ever had.

I require a reply soon on this issue and also to be sorted out. I have 5 years extended warranty for my bike engine. I hereby provide you with the bill for which i was made to pay without complete service.

By good-will customer
Venkatraman. S

Maruti suzuki jhansi suri's workshop.
They did not satisfy us. My car Alto 800 VXI a bus was passing near my car and its makes a large dent from back light to front door. Sarveyar did not pass the the claim and only give the front door and rear door.He did not give the backlight.And makes a excuse of not justifying...
Compies service is worst...
UP 94 N 3104

Maruthi wagon r, 2012 model handed over to varun motors tolichowki hyderabad for general service tyre replacement (front) and with complaints like excessive cabin noise, vehicle wobbling, right door remote lock problem, ac and mileage issues. At first they replaced bearing and told me bcoz of that you are hearing excessive noise and handed over vehicle after delivery when i test drove no problems were attended, after 5 days again handed over my vehicle with same complaints, again i got a completion call and asked to pick vehicle. This has happened 4 times, 4 job cards, even still my problem is not resolved. maruthi authorized service service centers are horrible.escalated the issue in maruthi portal but no update as on date.

I had purchased my Wagon R car from Krish Automobiles Jahangirpuri Delhi in January 2015 and from then till date I m the only owner. But when I took my car for service on 2/4/2017 on another Authorised Service Center, I came to know that my car was sold (FAKE) by M/s.DD Motors Peera Garhi Delhi on 26/2/2017 nd billing of service of my car was also framed in the name of M/s.DD Motors, Peera Garhi, Delhi. I am totally shocked about this type of Mischief from any Authorised Maruti Suzuki dealer.
Hoping for an early action in this matter.

I have taken fourth year service package from the marukti suzuki company.
but after two and half year company deny the same and taking the charge of manufacturing deafult. service man of maruti confirm that after some time gear are doing these type of problem and its a manufacturing fault. but now company taking the charge for the same and deny the same

My car service record in 3 camp service has been wrongly made in my car my mobile no [protected] my vehicle chassis no. MA3FHEB1S00385065 . i contacted abt salem .they serviced the vehicle and told me that old record has been corrected, but nothing has changed when i went to another dealer it happened that nothing has been changed . i want to know the discrepency made by karaikudi ABT

I got my car swift zdi DL 2C AN 9163 serviced from Marketing times automobiles pvt. Ltd.9 (dealer code is 08870 ) Okhla on 23/03/17. Mr. Rajesh kumar advisor attended my car, after 38 hrs i got my car, jobs done as per Mr. Rajesh advised was not up to the mark. wheel alignment, wheel balacing, replacement of engin oil steering adjustment etc. nothing has beeen done properly they charged amount of Rs. 21687/-

On the suggestion/request of service manager of m/s one-up motors, gomti nagar, lucknow - 226010, i have allowed for full service of a/c of my above mentioned car, at end of last summer season. But for this service my car ac is not cooling properly. I have made so many complaints to m/s one-up motors verbally. They called my car for rectifying this problem many times, but my efforts remain unfulfilled. Fortunately winter season comes and the problem remain pending. Now once again summer season comes back and my problem once again arises.
Kindly do the needful action at earliest to save the reputation of maruti suzki ltd.

Hello
i deepak choudhary residing at fd 136 saltlake city sector iii kolkata 700106 have booked a new swift on exchange offer from bhandari automobiles in kolkata vide booking number sob16004818 on 30/03/2017 from sales representative name mr suman ghosh. during the time of booking it has been told that i will be having my private finance from l.i.c of india which will make payment by 10 to 15 april 2017. he agreed with the terms and asked me to book the car witha guarentee cheque less my old car price he offered tio me which was about rs 498000/- . i also made a rs5000/- cheque during booking.
mr suman promised me that this cheque will not be deposited at any cost whose conversation is recorded with me .
but he deposited the cheque and the cheque got bounced this makes my reputation spoiled in bank.
never in my life any of the the cheque is dishonoured from my bank.
after this when i complained to bhandari customer care all the lady sitting there asking me to do mutual with mr suman.
tell me what is the matter of doing mutual as he had done mistake and he should be removed from job.
then they told we will not take complain against this
i asked for owner number which they says i dont have or we cannot provide it.
what is this going on i am not understanding the matter

please help me .
i am a share holder and always a lover for maruti car. i am using maruti cars from last 20 yrs but i never seen the peoples like bhandari automobiles .

deepak choudhary
fd 136 saltl ake city
sector iii kolkata 700106
[protected]

Hello sir

There is a message came to me that my resume is selected for maruti suzuki India Ltd . on dated 1/04/2017 .
Here the whole message -
"Your Profile Has Been Shortlisted For maruti suzuki india LTD. Process Salary 16500 after traning 20000 to 250000 More Information CALl bandna - [protected] "

So plz clarify is it true or something fraudulent .

Thankyou
Ashwani Kumar Mishra

Honourable sir
I have been using maruti swift car for 5 years, and i have done all the free and payed services at aouthorised service center k. D. Bhuj kutch. Hence i have driven my car 108000 k. M one hand and now i have noticed that some problame in pik up the car. I visited the aouthorised person and he toled me that car engien is fail. And asking for 100000 inr for that problame. So sir plz reply me fore that mistake that u asking me fore ur fault. Tell me sir how it has been done? Is it my mistak or compney fault? The dealer isnt help full fore me. Can u halp me plz? Or in future we do not have buy maruti suzuki car. I think 108000 k. M drive with regulor service and engine fail is un belivable and as well as not afoordable. Its ur huge mistake.
My mo no is [protected] mail [protected]@yahoo.com

Dear Concern, it is very painful for me to write this complaint to the co. whose credibility is undoubtful and almost every household is proud owner of any type of car produce by you. I still remember, when my dad purchased his first vehicle and that was Maruti 800, we roam around in and feel privileged. Than came a day when i started my career and want to purchase a vehicle, automatically the choice was maruti and it was my first car, that was maruti zen. After years when maruti stop its production of zen class again my love fell to maruti and again I purchased maruti Swift Glam. Actually Its legacy which my dad pass to me and same i wanted to pass on my son. Now my son want to purchase a car and accordingly i advice him to go for maruti coz itz tried and trusted. After weighing several options, product available in market and deliberations of several days, in the end i successfully convinced him for maruti product, He got ready to buy the ciaz. On 29th march 2017 From AUTOPACE the maruti dealership at Chandigarh we got delivery of our car maruti ciaz vdi, which was purchased in the name of my wife Ms. Neelam Sharma, H.No. 707 Sector 36-B, Chandigarh.After performing puja at mandir which was on the way from dealership which itself a few KM far from my house. On reaching home, out of curiosity i open the bonnet to see the engine and itz beyond my belief that engine smells like hot burning metal and heated like anything. i immediately rang to my sales person who deliver me the vehicle and told him, he replied my that sir dont worry i will see it tomorrow, coz itz very late today. On next day the service van come to my house with no requisite tool. He asked me for the fault which i told them and they see ask me that have you any tool to open the concerned part as we have forget it . on inspection of vehicle they found that there is no Coolant and the car deliver to us without the same. Now my faith of years on maruti strats shaken and i forced to think that i was wrongly suggested to my son for maruti product. Surprices still stores in, as they told me that they are not able to find the actual fault, so they called their seniors, who arrived after hours . After checking for quiet long time they told me that there is a pin hole in pipe which supply coolant to engine, so the coolant leaked . After that they fill the coolant and told me that everything is fine . When i ask them firmly are you sure they said with shaken voice YES SIR IT SEEMS PROBLEM IS OVER NOW. Seeing above circumstances and negligence on the part of dealership that they deliver me the car without coolant and same i drive for few kilometer without coolant and engine of my car got heated coz of their fault. . From very that day we stops to drive the car out of fear that it again not get heated or some other problem may erupt. Now I requested you strongly to kindly intervene in the matter and got my car replaced with new one, which i also prayed to dealership but still no response .I get from them. Itz the shear negligence of dealership with no fault of me and lacs of rupees from my hard earned income is on the verge of ruin. You are again requested to get my car replaced and give me the justice so that the faith and trust which i have on maruti before this incidence can be the same. Now ball is in your court to save the trust and faith of a man who in 50 years of his life never looks any option other than maruti .
Regards,
Chander Shekhar Sharma,
Mob. +91 [protected].

Still i do not get any invoice or any other document i am attaching what i get till now from the dealership. Looking for your positive and prompt action . thanks.

My maruthy swift vdi with engine no d13a2778129 and chasis no ma3fheb1sooa59007bg, purchased on last march 2016, after running kilometer around 20, 000 not comfortable to travel due to the tyre (Mrf tyre) and informed the same to my authorised service station, sarathy kottarakkara, kollam, kerala, all the services are completed on due time.
So i request you to find a favourable solution to my issue.

With regards

Saju mohan
Sahada vilasam, ummannor po,
Kottarakkara, kollam, kerala 691520
Ph no [protected]