Maruti Suzuki India Complaints & Reviews

To,
The Regional Head/Customer relation Manager/ Head Consumer Cell/ Marketing Head,
Maruti Suzuki India Limited

Date[protected]

Sir/Madam,

Sub- Complaint against Maruti SUZUKI and Dealer (Car No.- DL 8 CT 3236)

In continuation with my previous complaints, i bring into your notice that despite my repetitive attempts no suitable action is being taken from your end to rectify the manufacturing defect in the car.

Every time i try to bring attention of your company and service dealers that i am tired of getting repairing the manufacturing defect but no solution is being provided till now.

After 3-4 months of getting repair, the same problem starts and being returned back by servicing the fault temporarily. Earlier last month also, i visited again for that same problem.

Again i gave the car to Krish motors (Wazirpur Industrial Area) on 23/04/2017 for checking the fault. The car starts missing on CNG Mode and results in unpleasant driving experience with a risk of life attached with it. It is being around 6 days of giving car to your workshop and no solution is being provided. I have only driven 45000 kms in 2.5 years with problems on regular basis.

Your company cannot rectify the defect and cannot accept it as manufacturing defect. I do not need this faulty vehicle anymore and going to consumer forum for justice. I have wasted my crucial time by regularly visiting your workshops which can be seen from the records and even incurred huge money by travelling in taxis.

Kindly keep the faulty vehicle with your company only.

Yours Sincerely
CA Deepak Gupta
[protected]
13/3, Madhuban Apartments
adjoining metro station Pitam pura
Delhi-110034.

On Thu, Aug 4, 2016 at 11:53 AM, Deepak Gupta wrote:
Kind Attention:- Chief Complaint Redressal Officer

Dated- 04th August, 2016

Sir,

This is to bring into your notice that we one of the oldest customer of your company using Maruti Suzuki cars since 1990.

I bought Wagon R Green in September 2014 from ROHAN MOTORS NOIDA keeping in mind the technolozy, reliability and the service that is being provided by Maruti in collaboration with Suzuki Japan.

I started problem in car from starting that the car stops/misses while running. I complained about in First Service with Noida. They checked it and gave back.

After that the problem of Engine getting stopped on CNG was still there which was being checked with the different service dealers on following dates. The details are as below:

ROHAN Motors Noida - 18/10/2014-Problem Tempoarily Rectified
Bagga Link, Patparganj - 03/08/2015 - Car stopped and engine not started.

After that Regular Follow Up with DD Motors Wazirpur on following dates

08/07/2015 - check up done
13/07/2015- check up done, Harness Assembly wire changed
05/08/2015 - check up done
10/08/2015 - check up done
31/08/2015- check up done and throttle body changed.

The car started running fine but after 4th service the problem started again which was also duly being checked from
Krish Automotors on 04/07/2016 and subsequent visit at our home for check up.

With all this after facing big risk, i want to lodge my complaint for change of my car DL 7 CT 3236.

Many a times, i was struck on the road while driving and even on highway. This might would have resulted in some casualty.

I bring the risk and the consequences to the notice of higher authorities.

Tha CNG car fiited by MARUTI is either not successful or has a manufacturing defect which is not being accepted by the the various service dealers.

I being a professional has a very busy life schedule and my one day costs big sum to me. I took new car just because i will not face any problem for few years beacuse of the reliabilty of MARUTI SUZUKI,

And CNG Green will result in pollution decline in our society.

I Request MARUTI SUZUKI to take back the Car with immediate effect and compensate me for the loss and the risk we faced.

Yours Sincerely
CA Deepak Gupta
[protected]
ch.[protected]@gmail.com
DL 7CT 3236
13/3, Madhuban Apartments Pitam Pura Delhi-110034.

CC:Press trust of India
CC: Consumer Court, Delhi.

--
Thanks & Regards
Deepak Gupta
[protected]
ch.[protected]@gmail.com

I purchased maruti sdzire tour diesel no wb 04g 9235 on[protected] by cash from dewars garage ltd, 4a council house street, kol - 1. Because of sheer negligence of above dealer i could not get central excise refund on above commercial vehicle in spite of my vigorous follow up with them. Please look into the matter and ensure me the above refund. I did not expect this kind of non-cooperation from the dealer of a reputed company like maruti.

Sir, i have given my vagonr car to anand motors bahraich. As per their commitment they have to ready my vehicle on date. The person who was given job trfd to lucknow. Iind one whose mob no. Given to me is on leave. Iii rd person picked the phone & told me to give position after few minutes, is not picking mobile now. I have some urgent work for outstation for which vehicle is required. Plz help me.

I have left may brezza rj14 wc 8000. For 4th service today at kp maruti serice service centre mansarover at 11 am.
The iso promise me to give it back at 4 pm today onwords.
But after 4pm the car was not delivered then i surprisingly visit at washing longue to see the delay... I saw it and shocked that the service iso and workers are talking that my car is phycial damaged by someone maruti service machanics during moving inside the service area or ok testing time.. Atonce i met maruti service manager and complaits about the huge damaged. Ang rubbed my car.
The manager commence me that i hav to left my car for 1 or 2 day... We will clear it..
I am angry to service my car as they comment

I want to full replace of the damaged area on the call.

This is my complaint to u by myside to correct ifself by service company. Otherwise i go to coustmer court.

U may help... I[censored] can.
My contect no [protected]

I would like to keep you notice that, the gas fliter in my car is not replaced for a month after several remainders, i am facing difficulty in driving my car (Ie) during summer.
Why there is a communication gap betewen the dealer and the company???

Refer car no:tn 38 ap 7564

Customer details:
R satish
No 1 chinna subbanna st
K k pudur
Coimbatore-641038
Mob: [protected]
[protected]@gmail.com

My car reg # ka 05 - mt - 7514. Was parked on 11th april in my apartment parking lot, after my travel return on 24th april, 25th morning, started car after being parked from 11 th april. Started engine, it was fine - shifted the gear to d (Drive mode), did n't move, again tried with accelerating lightly, did n't move. Did again, to my surprise the car moved so fast and hit the wall in front, damaged front portion. Even brakes didn't work. Now it is in garage bimal service station, (Approx. Cost rs 22 k +).

To me, it is very serious issue with design, no other car behaved like this even in my past (Fluidic - verna and even santro).

When i discuss this with the garage person, he mentions that the vehicle after parking for some days - it requires 10 to 15 minutes idling of the engine for proper working of brakes and also automatic gear. This is big surprise. Where it is mentioned??? No where.
Please register this complaint and would like to get solution on top priority.

I went to r d motor, tezpur to buy a swift vxi from the dealer. There was rs.10000 cashback on this model. But they didn't want to give me the cashback amount and forced me to install some accessoeies which is not neccessary for me. They told me that if i don't want to buy this car from the dealer i can choose onother dealer. They said i must have install the accessories at the dealer.
Now i want to ask that is it neccessary to install the accessories at the dealer or they have to handover me the amount.

I had bought this top end version of s cross from nexa, pasco, gurgaon on 30th july 2017. She was serviced by pasco at their wshop at nominated kms/time with no problems. On 21st april while on the highway near my residence in gurgaon, saw battery warning, then ac stopped, i reached home after few mins and parked her in basement. Registered a complaint with maruti road side assistance, they attended and advised that her fan belt has broken and no spares available as yet for s cross and advised not to run the car.
22nd april raised the issue with pasco who were trying for belt from various sources but none was available, finally they got same from maruti udyog by late evening. 23rd morning technicians visited and they changed the belt but again there was a sound coming from engine so it was decided to tow the car to wshop which was done. Since 23rd april my car is lying with pasco and the fault has not been zeroed in and they are not sure when they will be able to return the car. Its really pathetic state of affairs when a car costing upwards of 13.5 lakhs and only 8 months old is now being ripped apart to detect the problem. I would like maruti management to please get involved in this and arrange for either replacing this witha new scross 1.6a or refund of money.

I had booked ertiga vxi on 6th march 2017 by paying 10000rs booking amount. The sales person manjunath from kataria automobiles bangalore had assured us that the car order will be submitted by their system same day or the next day and car would be delivered by 23rd march 2017. We were just given booking id. March month had consumer offer of 15000/- rs. We did bank formalities for loan and bank sanctioned loan in the same month. That sales person asked us to transfer the full amount 3 days before delivery and we agreed to that. Bank was ready to release loan on 21st march. But then the sales person called us and told there is some problem with dispatch of vehicle so delivery will be delayed. We were not informed anything about invoice/billing. He repeatedly told us that billing or invoice would be done by them in the month of march to avail offers. Now they are calling us and saying invoice could not be done in march and so we will have to pay 10000 extra as april consumer offer is only 5000/-rs. Who is responsible for this? Do customer have any control over invoice - no!! Whatever we are told to do, we have done it. Billing/invoice is not in our hand. We just go with the words of dealer. Looks like they have done some mistake while billing in march due to which maruti has rejected. By the time they realized their mistake, it was already april and now that manjunath and whole kataria automobiles is trying to put it on customer. I am planning to move this case to consumer court so that they learn a lesson in future to not cheat customers. Do anyone have inputs here for me? Where do i need to file this case as a starting point? Thanks for your inputs.

Hello sir,

I have booked baleno diesel alpha ray blue colour last month. I was told before booking that it will be delivered my end of this month. However till date there is no information on the same.

The sale guy who helped me in booking the car now have left the company i was told to contact other guy.. That person is trying to help me but i feel that person also have no information as when asked about the approrx date i was told they are not getting baleno diesel now from factory and there is no expected date also.

I sold my previous car as per the approx date given by sales guy... However i don't see anything happening now and now i am help less. I would request you to please help me on this. I would be greatly appreciate your help on this matter.

Thanks,
Vivek
[protected]

Sir,
I have booked a baleno urban blue in the month on 24.12.16 in nexa omr chennai booking enq. No.16005166 and form no.3415 by mgr. Surya while taking advance surya assured that delivery will done in march but i my self told to deliver in april and in the form the tentative date of delivery was given as 25.04.17. But when i hv made all the arrangements for the payment now they (Including one mr rajasekar) say that waiting period is six months and i have to wait and they are telling that i can take back the advance amount.
I had been maruti customer since 2000. Now i am pained by these kind of treatment i want to switch to some other brands if the car is not delivered on time as promised.
N. Tamilselvan
[protected]
I have booked a baleno urban blue in the month on 24.12.16 in nexa omr chennai booking enq. No.16005166 and form no.3415 by mgr. Surya while taking advance surya assured that delivery will done in march but i my self told to deliver in april and in the form the tentative date of delivery was given as 25.04.17. But when i hv made all the arrangements for the payment now they (Including one mr rajasekar) say that waiting period is six months and i have to wait and they are telling that i can take back the advance amount.
I had been maruti customer since 2000. Now i am pained by these kind of treatment i want to switch to some other brands if the car is not delivered on time as promised.
N. Tamilselvan
[protected]

Deaf team,

My self kulwant singh from jaipur, rajasthan. I'm using swift dezire tour vechile. Yesterday i'm reaching at kp maruti service center at mansarovar that time here executive check my cab very well and provide me job card with all details that we can't be find any blinking at image at meter. But your executive saying pump can't be work

Dear sir
My swift dezire tn 33 bd 6928 car was sent to yr ambal autos, erode just for oil service on 16.04.2017. I didnt make any complaints about car or milage. After paid nearly 8000, taken back my vehicle on that day itself.
Till that day average milage is 22 to 23 per litre before service. But after the service average milage is drastically reduced to 13.4.
On 18& 19 th, when i went to chennai from erode nearly i spent extra rs 2000 for fuel.
Till today my car ran 34000 kms onl;y.
Again on 20 th car was sent again to ambal, but no fruitful result. Even they didnt accept the problem.
Kindly do needful about this milage problem... Dr sekar, erode

Hi i bought new maruti swift dezire zxi in march 2014 from compitent hamirpur hp and after there 2, 3 servicing i face my problem with my car a poor quality responce i got from there many times i complaint about my problems but no responce i got and the problem remains same its really harrasment to me and its also a issue abt my life and my family life i want the company resolve my problem free of cost or gave me my mony back or replace my car with new one if the problem remains same ...its my req to company

Hi

I am using ritz liz 2013 model... I am facing the break failure issue when i am using ac.. It's scared for me to drive my car.. So i gave my car to maruti authorized delear to check the complete break system.. So technision has changed the break shoes, break oil and vacuum filters etc as well... But still the issue is not resolved... Please help me on this urgently...

Thanks
Tirumala kumar
[protected]

Meri gadhi ka no up32gm9937 h jisko banne ke liye hamne ktl lucknow me banne ke liye bheja jisme bahut ki ghatiya kism ka paint kiya gaya h aur 25000rs ka bil bhi liya gaya h jab hamne eski shikayat waha ke head se ki jinka naam mr santosh sharma h to wo ulta hamse battamizi karne lage fir hamne unki shikayat maruti rsm mr vikrant ko ki likin unhone koi bhi karwai nahi ki plz es par uchit karwayi kare taki age se kisi ki gadhi me lokal paint ka estimal na ho.
Aseemkidwai
Mb [protected]

Dear sir, madam
My suzuki access when i applied front break handle was shaking heavy and vibration also, i am intimated to padmaja suzuki show room in vijayawada raised the issue last two services but they are not resolved my problem if i ready to third service so kindly take the action (Padmaja suzuki showroom) vijayawada-520010. My scooter regestration number (Ap16dm9294).

I am manoj krishnannair nri working in kuwait i booked swift vxi optional from sri vatsa international pvt ltd nagercoil on march 6 2017 my booking id is[protected] and SOB16001063 but now my dealer told me that the vehicle alloted to me is only swift vxi not optional they told me that maruti now dispatch only vxi not the optional i need vxi optional please take this issue as serious and provide me the model which i have booked and even though i am a previous customer of maruti my request to maruti suzuki please provide the vehicle according to customer needs repeat these will affect your customers in future here after i wont recomment maruti vehicles to any others
Dealer Information ­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­...⇄
Dealership State : TAMIL NADU Dealership City : NAGERCOIL Dealership Location : 253/D­1, K.P Road, Nagercoil Kanyakumari District, State: Tamilnadu Pin Code: 629003 Nagercoil

I would like to mention here that about a month ago, I bought a car Vitara Breeza ZDI from One-up Motors (Maruti Suzuki), Alambagh, Lucknow – 226005, having Vehicle Registration No. UP 32 HQ 5615.

The very next days after delivery of the car, I noticed some cloudy parts and bubbles on the driver and co-driver door of the car. then I spoke to the car dealership about the problem they notice the problem and send my car to their Maruti Suzuki Authorised service station on[protected] for fixing the problem.

After 15 days, the same problem was reoccurred. When I took my car to the Dealer (One-up Motors (Maruti Suzuki), Alambagh, Lucknow – 226005) they again sent it to service station for rectification of the problems and delivered the car to me after two days.

The same problem has again been noticed on[protected]. After just 20 days again i.e. 24-02-17 the same problem has been noticed on the entire body of the car.

When I visit again the authorised service station of the dealership they refused to resolve the problem and misbehaved with me.

Today i.e. On 23.03.2018 My car is still under repair with Oneup Moters Arambagh from last 20 days.

I brought the car for use my old parents and not to send it repeatedly to the service station for repairs or fixing problems. My father is suffering from heart ❤ problems. As you know it is very difficult to senior citizens or to repeatedly visit the service station.

I have booked swift desire car on March 17, in nellore, your showroom had given that we will deliver it on month ending ie on March 31, but they didn't...When I ring them, they said that we are giving 2017 model, for who had booked on after March 15, nd said it will be delivered by April 30, nd when today I spoke again or on April​ 18, they saying that will be delivered on may 15...What is this ? ... Rectify this problem