Maruti Suzuki India Complaints & Reviews

As per Instruction from Delhi office we approached M/S. D.D.Motors Dehradun for procurement of a EECO Ambulance under DGS&D rate contract. After detail discussion with Mr. Ankit Goel of M/S. D.D.Motors, A P.O was raised along with D.D in favour of Maruti suzuki india ltd. for Rs.376910/ and Road Permit form17 bearing no. 519487.dt.03/12/2016. . The P.O was accepted in writting and D.D//Form17 collected by the dealer by sending representative to our office. But the P.O. along with D.D and Form 17 returned to us by hand and told that it could not be supplied as the DGS&D R.C has been expired on 31st Dec''2016 though we submitted our P.O. before 31st dec'2016 and after discussion only.

Director
THDC-IHET

Dear Sir,
We are purchasing the Swift desire ZDI on 2016 Feb the car engine noise there purchasing time, I am asking the technician he ask new model car all are same sound. I am not accept this type of reply I'll drive another ZDI it's good and smooth so kindly rectify my car fault or I'll text the review in social medias so kindly rectify the issue.

Regards
Dhananjay G
[protected]

1 .On 15th of December I booked my car from competent Motors Lajpat Nagar New Delhi on the name of Mr shivang goyal they told me that car is ready and he is going to deliver my car by 25th or 26th of December.
2. Then on 20th of December he called me and said that it is by mistake and they don't have car now.
3. Then I called your help line number and told them this whole story.
4.Then after that I have a conversation with the GM of competent Motors Lajpat Nagar on 24 December he said sorry for the inconvenience caused to you and told me that they will give me the car on the same price that were in December.
5.Then I waited for 1 and half month to purchase this car from competent Motors.
6.Now the chases number has been generated of my car .
7.And now he is going giving me that car with the Hike of Rs.12000.

If Competant Motors want to give me the car at newer price.Then, why their GM has done False commitment and fooled me.
Maruti please help me in this regard.
Maruti I can go to some other dealer in this 1.5 months but I not because the GM of Competant Lajpat nagar Manish has done the Commitment to me that he will be going to give me the car on the same price which was in December.
Maruti Please help me in this regard.
Tell competent to give me the car in the price of December and take the Strict action again Competant for playing with the Customer two times first on giving wrong commitment that they have car and second giving wrong commitment of Giving the car as on price which were in December.
Please help me Maruti as soon as possible.
Maruti now I want the car in accordance with the price of December.

With regards,
Shivang goyal

I've purchased Maruti Suzuki Diesel SHVS vehicle in Aug 2016 from Pune. This was purchased on company lease. Since the day of purchase the average milage of the car has increased from 12.4 to 17.5 KMPL. Per the sales advertisement this was quoted as 28KMPL. While I understand that this would be under ideal conditions and I am not looking for 28KMPL, but was expecting 22-23 atleast since I drive the vehicle on highway with limited break-clutch usage. Daily usage is @60KMPL and out of that @40KM is on highway. I do not have high speed blow/ac on continuously. During the 1st Free servicing I was told that after 5K running the average would increase. Now after 2nd Free service I am told that average would increase post 10K. In between the service team has done some manual adjustment on dashboard setting due to which suddenly the display average jumped to 25KMPL but the display number came down rapidly as the car ran for @50KM. (The actual average was always between 16-18KMPL only, it was just the display trick)

I purchased the high end car to save on fuel and also have environment friendly more milage car BUT so far for last 6 months, my experience is not at all worth on average/milage. Checked with couple of colleagues etc, so they mentioned 22-24KMPL for them on only diesel (not SHVS - where it should be more)

Request your urgent help in resolving this. Thank you.

Regards
Prasad
[protected]

I purchased a Suzuki access 125 from Ride Suzuki dealer, Uppal, Hyderabad. It is a new show room and they were giving a discount of rs5000/- as sales promotion offer. The offer was up to 26th January 2017. I purchased a access125 on 11th January 2017 and was given a discount of only rs 3000/-. Whereas someone known to me has got rs 5000/- discount. They are cheating on customers by not extending their offers to all evenly and are fooling customers. I would urge you to give wide publicity to this so that people are awakened to this kind of fraud indulged in by Suzuki dealers in Hyderabad. Thanking you, jayashree sivaraman

Sandip sidana working with fortune cars Bhiwadi cheated us by not giving our RC for the car we purchased from their true value. Every time a new excuse and his senior staff also not responding properly.it is two months now.
Hope this will be taken into notice. Iam not the only one suffering.
We bought a sx4 from them. They say do whatever you want. We do it our way only.
Same complaint I have lodged with Mr.Modi our prime Minister too.

Dear Sir,

I own Maruti Ertiga VDI model. As per the specifications the fuel tank capacity is 45 liters. However, after I filled in one of the HP outlet in Mysuru (after low fuel indication in my vehicle) the filling station indicator showed 52.67 liters and I paid for that. When asked the HP management they told that the fuel tank capacity is only indicative and the tank can fill 53 liters. I want to make sure whether it is true. Pl. see my communication to HP as well as their reply given below.

I request you to provide me clarification regarding the fuel tank capacity.

With warm regards

Dr. R. Venkata Krishnan
Scientific Officer “F”
Assistant Professor, Homi Babha National Institute
Advanced Fuels Studies Section
Fuel Chemistry Division
Chemistry Group
Indira Gandhi Centre for Atomic Research
Kalpakkam, Tamil Nadu 603 102, India
Ph: +[protected] – 24039
Fax: +[protected]
Mobile:+91-[protected]

G Manjunath[protected]/01/2017 02:10 PM
Forwarded:
To: [protected]@igcar.gov.in
Cc: [protected]@hpcl.in

Message:
Dear Sir

This has reference to the telephonic conversation we had with you on 24.1.2016 regarding the above subject.

You were explained that the fuel tank capacity of any vehicle manufacturer is only indicative. You were also informed that this has been confirmed by Maruthi Suzuki.

At the start of fuelling activity you were shown zero reading before starting the filling . After filling had been completed you were also shown the final reading.

You were also informed that you could check the density and the quantity of fuel in a 5 ltr calibrated container calibrated and certified by Department of weights and Measures.

However you are invited to our Retail outlet where we can show you the accuracy towards quality and quantity and clear all your doubts.

Please free to talk to us in this regard.

Thanks and Regards

G.Manjunath
Sr Manager Sales

Mysore

Thanks and Regards
Very truly yours
G. Manjunath
Sr Manager- Sales
Mysore Sales Area
Bangalore Retail RO
[protected]

** Please note the change of email id to [protected]@hpcl.in **

Dear Sir,

I have Maruti Ertiga car (diesel variant, VDI model). I had filled diesel from your retail outlet (Srinandi corner, HPCL Valmiki-Hunsur Road, Mysore) on 18th January 2017 after my car showed the indication of "low fuel". Attached herewith the receipt from Srinandi corner (clearly showing my vehicle regn. no.).

They had filled diesel full tank and the volume in the indicator showed 52.67 liters. The tank capacity of my car is 45 liters with some fuel left in my tank. Normally after I fill my tank after the "low-fuel" indication in my car I could fill only to the maximum of 38 liters (top-up and not auto-cut-off). Also attached herewith the diesel which I had filled in BPCL fuel station on 23rd Jan 2017 after my car showed "low-fuel indication". I could fill oly 37.8 liters (top-up).

First, when the tank capacity of the vehicle is maximum of 45 liters and with some fuel left in my tank how could your retain outlet can fill 52.67 liters?

When I talked to the owner of the fuel station he told that the tank with 45 liters capacity can fill 10 liters more. He also asked me to remove the tank from the fuel and he will prove it correct.
No logical person can do this..The tank capacity of 45 liters cannot fill 53 liters.
Also, for the past four years I could not fill more than 38 liters after the "low -fuel" indication in my car.

You retail outlet had cheated me. Therefore, I request you to take stringent action against your retail outlet and reimburse my money (62.99 x 15 = Rs. 945).
If I didn't get any response from you I wish to take legal action (consumer complaint)

I HAVE REGISTERED ONLINE COMPLAINT WITH REGN. No. 16048504.

Attached herewith the receipt from your retain outlet as well as that from BPCL outlet. Also, attached herewith my RC book showing that my car is – Maruti Ertiga Diesel VDI model.

regards

Dr. R. Venkata Krishnan
Scientific Officer “F”
Assistant Professor, Homi Babha National Institute
Advanced Fuels Studies Section
Fuel Chemistry Division
Chemistry Group
Indira Gandhi Centre for Atomic Research
Kalpakkam, Tamil Nadu 603 102, India
Ph: +[protected] – 24039
Fax: +[protected]
Mobile:+91-[protected]

Sir/Mam,
I have send my Swift Dezire for paid service at your Agra authorised service Centre"KTL PVT LTD" 20 -25 DAYS before, my car was send for normal paid service n ur executive called me n forced me to get car suspension done n to pay Rs.9000 i denied dan again he called n said to get caliber pins repair n dere is not need for suspension required as he checked n dere is caliber pins defect not suspension...i said ok. As my car came to my place in d evening I checked black spots on my car seems car not washed n even got more dusty n wen complained to d person who came to give car he said u can come anytime n v get it wash again.He asked for Rs. 6498 which i paid through cheque n dat was realised after 3 days. On d very next day i feel my car a.c blower is not blowing proper air n working properly, i went to company n complain dem, dey checked a.c filter filter which was totally chocked dat it won't b clean n will b changed only. Is dis doesn't comes in service which i get it done a day before .Dan my car is again having all d problems like missing n pickup n gear choking n so on d same for which i send my car for service. Please i request u to refund my amount of Rs. 6498 as early as possible as i have to go for legal issue.

Regards:
Mr. Surya Narain Agarwal
9-B Ram Nagar Colony civil lines Agra
Mob:[protected]
Email: Nitin.[protected]@gmail.com

I vivek kumar vehicle no. Uko7ax5479 car model swift dezire vdi diesel version. Maine apni car pe claim liya tha jo ki 10 january 2017 ko maine moradabad 244001 delhi road akansha automobile workshop mei repairing k lye di thi claim k lye jo bhi formalities chahiye thi wo bhi 12, 13 january tak complete ho gayi thi aur fir mere driver ne poocha tha kabtak car mil jayegi thik hoke toh mr. Jayprakash mishra ji ne 17, 18 ko car dene ka commitment kiya then mera driver 18jan ko akansha automobiles workshop m gaya toh usko firse ek new date di kha 21st jan ko mil jayegi fir driver 21st jan ko gaya toh unhone bola ki 22jan ki sham ko complete ho jayegi aur jab driver gaya workshop m toh usko firse mana kar diya ye baat mere driver ne mujhe batayi aur jiski complaint maine apke toll free no. Par bhi ki thi 22jan ko ki then uske bad 25jan ko mera driver gaya toh usse bola workshop walo n ki pehle ap apni complaint wapas lijiye tabhi apko car milegi mujhe urgent car chahiye thi but akansha workshop walo 25jan ki morning se evening kardi car dene m aur mr. Jaypraksh mishra ne mere driver s misbehave kiya aur kaha ki jabtak tum apni complaint wapas nhi loge tab tak apki car nhi denge toh mujhe majburan 25jan ko maruti feedback costumer care pe call karni padhi aur maine mam s bola ki m apni complaint wapas lena chahta hu aur mujhe apni car chahiye ap workshop ko mail kijiye ki constumer ne apni complaint wapas le li hai toh fir mam n poocha kya apko jo aapne complaint ki thi uska resolution mil gaya hai toh maine kaha mam resolution toh nhi mila but mujhe apni car chahiye ap unko jaldi s mail kijiye.. Toh uske bad mr. Jayprakash aur unke workshop k members n mere driver s misbehave kiya usko dhamki aur abusing di aur kaha aajke bad apni car yahan mat lana aur apne members s kahan y car agar aye toh isme bilkul bhi kaam mat karna inko sabak sikhana h aur jab mere driver ne ghar ake car check ki toh car m dono door lge hue the jo ki thik fit bhi nhi kiye dono door awaaj kar rahe hai aur door pe jo paint kiya tha uski drops mirror p agyi hai jo ki night m car chalaane m problem ho rahi hai usko bhi thik s saaf nhi kiya meri car ki condition kharab kar di hai inlogo ne mei bayaan nhi kar sakta bahar s dekhne m car thik lag rahi thi but jab car ko thik s check kiya sabse pehle kami meri car ka centre lock khrab kar diya jo ki usme koi sikhayat nhi thi jab maine apni car akasha worshop m di thi so centrelock kharab lar diya car lock nhi ho rahi hai car ki wiring s chedhhh chaadhh ki usme missing show kar raha hai aur system kaam nhi kar raha hai aur jab bhi back side ki dikgi khul rahi h tabhi kuch na kuch system screen pr wiring missing aise hi kuch likha araha hai aur saamne deskboard pr mini speaker lage hue thi both side mei jisme left side speaker ka cap kho diya aur bola ki pata nhi kahan chala gaya workshop walo n aur fir mere new horn lage hue thi car m usko change kar ke purane horn laga diye aur saaf safayi k nam par sirf formalities ki hai aur sir meri car ki service 7, 8 jan 2017 ko hui thi aur 10 jan 2017 ko maine apne car ko workshop m khadi kar di thi jo ki 25 jan ko mujhe meri car mili ab ap meri car ki condition dekhiyega apko ache s pata chal jayega ki service aur claim lene k bad bhi meri car ki condition kaisi hai ab mujhe y jaanna hai kya meri car ki condition aise hi rehni h ya ap kuvh action lenge mr. Jayprakash k against jo apke maruti suzuki ki reputation kharab kar rahr hai ap y dekh lijiye m driver ko dhamki de rahe the ki jab tak tu complaint wapas nhi lega tujhe gate paas nhi milega.. Sir y maruti service centre nhi gundagardi chala rahe hai outdoor k ladke rakhte apne sath costumers ko darame dhamkane k lye. Agar ap kuch action nhi lenge to majburan mujhe inke against police complaint karani hogi.

Thank you

Regards
Vivek [protected]
Navneet [protected]
[protected]@gmail.com

Sir/madem i m mir saqib 4m lolab from last year i was tellin yu kupwar/srinager branch i have some problems in shower's when i go your branch namely jamkesh vehclades kupwara kashmir j&k srinager.first off all they ask me ur veh iz under warranty but when i completed my vehcles work they tell me paid for same.it iz unjustic with me they r not cooperative persons there.they r not behaving well there on 21of january my vehcle was there.
It iz ur most kindness.
Thanks saqib.

Hi
my name is Nitish Dipta i had booked maruti baleno alfa petrol in fire red color on 3rd September 2016 from nexa auto space chandigarh showroom, they said will get the delivery with in 4 months. In december they called me and told that I have put my booking on hold then they told me to write a mail that I am ready to take delivery in January. Still I am not getting any response from them. please can you help me with the contact or email ids where i can directly contact with maruti production team or any other ways from where i can resolve my issue.

Regard
Nitish Dipta
[protected]

Sir i have purchased S-cross (HR12AC9773) Zeta1.3 on 02/09/2016 from Jagmohan motors nexa Rohtak and that was driven only 19000 km and i was coming from Karolbagh to Rohtak my car was stucked.
Unfortunately, the car has not been satisfactory because my vehicle engine was over heated and excessive smoke came. My near by DD Motors mechanic inspected the car and said he can`t fix the problems then I had to toe chain the car to DD Motors Peeragarhi Chowk . Now my vehicle at DD Motors Peeragarhi Chowk.
I don`t want my car to be repair. I want you to give my money back or a new car. Please solve this matter as soon as possible. If this matter is not sought out soon. Then I will consider taking further action to resolve the complaint through the court.
Thankyou

Sir,
I bought baleno on JAN-16 chassis no[protected] and I found rust in multiple location during servicing. I informed your service center of local dealer( KTL private Ltd. Lucknow) about the same, to my surprise i am told that as per their thinking it is not a quality issue and no action has been taken but as per my understanding and knowledge Rust is the major defect in any product and damage the parts and vehicle.
Therefore I request you to take necessary action.

Regards
Mukesh Kumar
Lucknow
[protected]

Please be careful while buying cars from true value . I was about to buy Maruthi Ritz from khivraj true value - chennai . They tried to sell me flood affected vehicle . They promised me that true value sells only qualityvehicle . . Originally i was not able to find out as it was polished and presented in such good way . Then i asked for service history,

I have attached the screenshot of service record of vehicle which they tried to sell me.

Below are the details

Registration Number : TN06B5292
Jobcard Number : JC15002739
Check-in Date : 31/12/15 17:03
Variant : MARUTI RITZ ZXI BS IV

Job Card Recommendation : steering tight, wheel bearing, starter motor alternator, suspension, fan motor, flooded vehicle all electrical parts not
guarantee by our company

I completely lost trust in True Value Maruthi . Guys, Please be careful while buying car withTrue Value . Dont assume, its Maruthi True value and hence they sell quality Vehicles.

I had booked car - maruti suzuki celerio vdi on 14/12/2016 and it got delivered on 06/01/2017 sold by ("bharath auto cars", charmadi road, sampige nagara ujire) at the time of booking, they (Bharath auto) agreed upon on returning booking amount rs8, 100 within three-four days after the car gets delivered. It’s been 18 days, i got car but didn't get the excess money. I had paid rs-5, 51.739, in full payment through vijaya bank neft. I’ve been calling them daily for refund, sometimes they do not receive the call and always tries to avoid/ignore our call and most of the times says that “i will call back in 10 minutes”, and never calls back. The sales executive who attended me was abhisheik marathe the behavior of the sales executive is very ignorant and unresponsive. I also tried contacting... Head office (Ph:[protected]) mangalore they too doesn’t respond correctly. I am hard to understand that maruti dealer is not able to refund the excess money even after 18 days from the date of delivery of the car which is not at all acceptable. Request your intervention to get the refund of excess money paid on account of purchase of below mentioned car at the earliest.
Sl no. Particulars details
1 vehicle model: celerio vdi
4 name of the user: p. Nagaraj rao
3 date of delivery: 06-jan-17
4 contact number: [protected]
5 email: nagaraj. [protected]@gmail.com
6 sales executive : abhisheik marathe (Cell [protected])
7 castomer id [protected]

Dear sir/mam

This is to bring to your immediate notice few serious issues with my 1 year old ertiga vxi (Cng) purchased in december 2015 from paramount wheels pvt ltd, mira road.

The vehicle with registration number mh04 hf 0098 has shown serious wear and tear that has not only dented my image when i drive my car publicly, but is also of grave safety concern to all the passengers in it & on the road. I visited the paramount wheels workstation yesterday for my 3rd free service and have shared the issue with the team. Not only have they acknowledged it (See attachment), but have also shared concern to their seniors. They are yet to get back to me on the solution.

The problem areas that has come under my notice and have been accounted for by the workstation team are as below:

1. Constant creaking noise from the roof.

2. Horn keeps switching between mono & poly tone on its own. Serious safety concern. Rusting on all chrome parts including the maruti suzuki logo! This is unheard of in any brand across industries. They ensure their own logos/names are kept in the highest pedestal. If maruti can’t ensure that for their own logo & brand name, i wonder how would consumers be treated.

3. Rusting in below the seats in the metal parts. Unheard of!

4. Rusting in the window panels.in a 1 year old car?

5. Rusting in the fuel injector/pump! This is grave safety concern!

6. Rusting in the silencer pipe. Again grave safety concern.

7. Rusting in the frame holding the stepney tyre. Serious safety concern

These are few that have come to my notice. I wonder what else has gone unnoticed and is posing a serious threat to the safety to myself and my family along with people on the road. Please keep in mind, this is a brand new vehicle and is of the segment of ertiga which demands a high value/price that i have shelled from my pocket. I expect the vehicle to be of top notch quality in its features, looks and most importantly safety.

I have been a loyal customer to maruti as i have 3 vehicles from brand maruti. An 800 dlx, wagon r vxi & finally the ertiga cng, which i purchased from maruti, inspite of having numerous choices from competing brands in that segment/budget. Extremely disappointed and feel cheated in my biggest car purchase from brand maruti.

I believe the vehicle is a defective piece passed on to me for the heck of sales. I need a replacement as no amount of repair is going to make it like it should have been when bought new. Attached are the images & videos which speaks for itself. Please ensure that immediate action is taken on it.

Regards
Nilav

I sent my car for the third service to magic auto mayapuri on 21st jan 17. The driver came back with the car however the right fender lining of my car was missing. Now these guys are giving me lame excuses and saying that it was not there. If you will see the picture it seems that it has been neatly taken out and not broken or fallen. Then i spoke to a guy with the no [protected] this guy says i tried to call you but could not reach me when on sat ans sun i have spoken to him more than 5 times. He said i have denied wheel alignment and balancing which is utterly rubbish. I want this to be taken up with utmost priority before i Sue you guys

Gem motors at kondapur is having worst service. There is no service after delivered the vehicle.

Some of the parts has been removed
Same problems before the service is repeating

There is no call back when trying to reach people. Executive will say you can lodge compliants. I have paid 11950/- for the repairs they have quoted and i have the invoice. I am not raising compliants againts amount because it is my fault i went there but they have to repair which they agreed and taken the money for. They are bluffing the employees who don't have time to check whether everything is as per standards or everything is working.

मोहदय

में आप से निवेदन करता हु के रोहन मोटर्स यमुना कॉलोनी देहरादून में सर्विस मेनेजर ( सतीश खेरा जी ) गाड़ी की सर्विस में पुराना सामान डलवाता है और फ्री सर्विस में भी पैसे लेता है और बाकि ओरो को भी गाईड करता है के कस्टमर को पुराना और ख़राब सामान डालो और नया सामान निकल दो
और अपनी सर्विस पंच करो बाकि में देख लुगा और कस्टमर के साथ बैड लैंग्वेज में बात करता है अतः में आप से निवेदन करता हु की ऐसे व्यक्ति को पद से हटाया जाये और इन पर उचित कार्यवाई की जाये
(मेरे पास इन की ऑडियो रिकॉडिंग है )जिस मे ये कस्टमर से फ्री सर्विस के पैसे लेने के लिए अपने कार्यकर्ता को समझा रहे है

Dear sir/madam,
i m a valuable customer of maruti suzuki.
My car no. Is hr29 ag 7424.
But i m not satisfied by ur service.
I found different sounds from number plate, doors and under the car.
I complained it in previous service but only got frustration.
There is problem in battery also.there is leakage in Tyre also.
Plz solve it if possible.