Maruti Suzuki India Complaints & Reviews

Dear Sir,

Maine aapki company ki ek car, jiska model Breza bitara zdi+ aur registration number UP93AV0888 h, ko date 12.08.2016 ko Gajiabaad ke ek showroom se kharidi thi.

Main date 04.12.2016 ko Jhansi se kanpur ja raha tha tabhi Orai se 19 km door Aata ke paas Jhansi - Kanpur highway par mere car ke belt toot gayi aur durghatna hote hote bachi. Is time mere saath meri family bhi thi aur shaam ka time tha. Kadak sardi hone ke reason se highway par kohra tha. Jab maine toll free par call kiya jiska complaint number 1062791 h, parantu mujhe 1.5 hour tak koi service nahi mili. 1.5 hour ke baad S.B. Motors, OPrai se mujhe call aaya aur unhone mujhe wapis 19 km orai me usi halat me mujhe bulaya. Jab main wapas orai, S.B. Motors par pahuncha to belt change karne ke liye S.B. Motors ne mujhse 860/- rs liye.

So main aapki company ki policy janna chahta hu ki belt 5000/km par kaise toot sakta h aur ek company ka belt ko kitne time par badla jata h. aur company dwara service kitne time par milti h.

Saath hi saath car kharidne ke 1 mahine baad se hi car ka sound system bhi kaam nahi kar raha h par mujhe is par bhi koi response nahi mile.

Mujhe khushi h ki S.B. Motors, Orai me Mr. Faheem ji ne mere saath cooperate kiya aur help karke meri car ahi karwai.

Thanks & Regards,
Mazhar Khan
[protected]
Jhansi

I have Maruti Make HR-26-Y-0077. Elbow Plastic make under collant box is not available in the market and battery is also not available in the open market. Timing belt is also not available. And kindly let me know what is the meaning of 1 year guarantee + 3 years warantee. Due to shortage of these my car is with M/s. Prem Motors Mahipal pur since last 5 days. Yours is a brand name in the market of india. if parts will not be availble people have to suffer more and more.

Nidhi JIndal
[protected]

I have given my car maruti Swift VDi (Regd No. OD-02 Y 4700) purchased on 17/09/2016 to sky automobiles, patia, bhubaneswar after sevaral mobile call if your vehicle completed 20, 000 KMS. come immediately for service over pressure on my registered mobile phone every day finally I took my swift car on 06/12/2016, for simple changing of engine oil, wheel balanced and charged me hug amount of Rs.7000/- with bad behaviour and mentally harassed torched. if you take it easy I will flash the same in local news against patia maruti service station for claims. thank you

आदरणीय श्रीमान जी
आज मैं फरीदाबाद मे fair deal cars pvt ltd मे swift desire कार खरीदने
गया जहा पर मुझे कार की कीमत 616629/-बताई जिस पर 20000 /- रुपये की छूट कंपनी की तरफ से तथा 25000 /- exchange bonus बताया
मेरे पास अभी santro gl 2012 दिसम्बर मॉडल कार है जिसकी मार्किट में कीमत लगभग 200000 है जिसकी आपके true value वालो ने 115000 /- रुपए लगाई तथा कहा की अगर आप कार हमे बचेगे तो ही एक्सचेंज डिस्कॉउंट 25000 /- मिलेगा मैं आप से पूछना चाहता हु कि क्या अगर मैं मेरी पुरानी कार किसी को भी अपनी मर्जी से बेच दू और regn . certificate की कॉपी आपको दिखा दू तो क्या मुझे exchange bonus मिलेगा

I purchased Maruti celerio CNG from Kothari wheels Vimannagar Pune on 21 st March 2016 having defect in wind right glass fitting. this defect of wind glass informed Kothari wheels Vimannagar whithin three days but they didnt taken any action after a several follow up (10-15 times).
At second servicing faced problem of cleaning and hand brake. Also faced problem of cleaning and assembly problem of AC Air filter fitting.
I was very unhappy and harassed with kothari wheels and Maruti suzuki service.

Desr Sir,

I have a Maruti Suzuki Car owner when my car handed over to Wardha workshop that time music system of Sony make with bluetooth was attached in my car but, at the time of car delivery after maintenance/repairs I inspect the all accessories of my car and noticed bluetooth cord found in broken condition. I raised the complaint immediate to Mr. Gajanan those who handed over my car & explain him about my losses. He told me that he is not responsible for the same and asked me you directed to Mr. Rahul who supervised your car at the time of maintenance.
The same complaint also given at Wardha Show Room but, they advise me you will put up the complaint in writing.

Car details :

MARUTI CELERIO VXI, SOLD BY DATED 23.10.2015, REG. NO. MH32Y3064
CAR HANDED OVER AT WARDHA SHOW ROOM FOR REPAIR ON 16.11.2016
CAR DILIVERED (HANDED OVER) TO ME BY MARUTI WORK SHOP, NAGPUR ON 01.12.2016

Please sort out the problem and reply by return mail awaited.

Regards,
Vijay D. Bhende

Mobile No. [protected]

I have given my vehicle to rohan motor Dehradun on 14 nov 2016 the vechicle was damage from back but yet not complete my vehcle .as i was recevied call from rohan motors today that ur vehicle is ready but when i visited i was found that the behavior of employees are not good and the vehicle is not up to date the following complain are their
1.bumper fitting is very bad
2.colour finishing and matching is not perfect.
3.Vehicle is not washed .
So kindly give ur concern to my vehicle no.uk07 bk 0117 shift desire
Thanking u
Mehtab ali khan

Hi,

Very poor service ABT Maruthi Ambattur. I gave my car for service on 05th of December. The car has been delivered with poor condition. Car driver took the vehicle from my home at 9.00 AM and it has been delivered by 2.00 pm.

1. No signs of Car was done...
2. Footmats, tyres was not at all polished
3. Not sure oil change was done by the way it is looking.
4. Charges are very high... Quality of service is very poor

My car details: TN12 J 5967/ Venkata Ravi Pokuri

I have given my SX4 Car GJ-5-CP-115 for service to Kiran Motors Ltd. Adajan, Surat on 09.09.2016 with following complaints :
1. Remote is not working of Car Loack
2. Glass of Driver side mirror (side mirror) is to be fixed since it was broken.
3. Head Light lamp of left side is to be replaced since it was not working.
I have received my Car back on 09.09.2016 with the solution of only 3rd problem. I have paid Rs. 5, 147 by cash on 09.09.2016 as per Invoice no. BR16010203, Job Card No. JC16014707. Immediately I had called the SA Rakesh Santoshbhai More on his Mobile No. [protected] regarding the bad quality of washing & cleaning along with problems which were not solved. He at that time replied that he will recall the car as soon as he would get the necessary spares. Till then I have called him for more than 5 times but no response has been given. I hereby strongly lodge my complaint to resolve my problems immediately.

Last night my maruti suzuki swift dzire was involved in an accident it ran over a divider, today morning i called prem motors showroom from where i bought my car, it's been 3 months. They told me that they don't have any toeing facility and i will have to pay for it. And in the last 3 months they never provided me my rc of the car, they just told me the vehicle number and handed it over to me. Now they are asking for a copy of the rc. That's why i would like to file a complaint against prem motors gwalior.

Dear sir/madam:i purchased a new maruti swift dezire on 2014 august.. The car is 17k runned but now im getting a problem againt the sound of the car... When i went to the nearest showroom of maruti they were saying tat the car is having the problem in gear box... The cost will b around 13k... But how is ut possible... Cz its only 17 k runned ad uts getting a prblm too soon... I kindly requst u to solve my d prblm witoany cost..., thank u.

My name is Arun sinh from Gujarat and I have swift car with GJ06DG4113 registration number. My car was damaged due to the accident on 3rd dec around 7:30 pm on Kalol-Shamlaji highway in Gujarat. I called on customer care number for towing service and complaint has been accepted and registered. Complaint id is 1062529. Customer representative told me that please wait for 10-15 mins, I have forwarded details to local maruti authorised dealer for towing help. They will call back to you in 10-15 mins.

If you can't believe I passed whole night on highway, there was around 12 degree temp and stormy cold night. I did not got any call from towing department. I got a call in the morning from customer care and they was asking me like did you got a call from our service provider even I did not received any call. Again, i call second call after few minutes and asking me same question. It was more than 16 hours after accident and I did not any call for towing service from any local service provider. Even my accident place was only 20 kms away from godhra, gujarat and 10 kms away from lunavada gujarat.

Finally I took a private towing services and managed my work. This is really pathetic and frustrating service.

I am still writing this complaint believing that somewhere in the organization there will be a team who will value the customer and address his concerns.

Contact details: ±91-[protected], [protected]@gmail.com

Regards,
Arun Sinh
Vadodara, Gujarat

My car MH 04 CM 3075 is give to above workshop for accident claim and overcoat. The work is not satisfy. As per the commitment is not given in time, After 1 month overcoating the cleanings work is not done properly. Fittings of parts is not proper manner and it's to sound not to smoothly drive the my car. After delivery twice i visit workshop but my problem is not solve.
Please look into matter and goodwill of the co.

thanking you

Chetan Sane
[protected]

I have got my wagon r vehicle bearing regn no mh12gr3869, serviced on dt 15/10.16 at m/s chowgule industries pvt ltd-katraj bypass road, ambegaon, under job card no : jc16018003.

The service was very poor and not up to my expectations even after payment of rs 7714. The clutch release was not smooth and needs to be released slowly and 1st and 2nd gears are shifting hard. While climbing the slopes this is creating issue. The break play was also more and taking time to apply the breaks.

These are not the conditions before vehicle was handed over to them for service. The interior cleaning was also very bad. The same was informed over phone to their customer care, after call received for feedback.
The average running kms is only 6000 per year. I work in separate dist (Satara dist which is 100kms from pune) so could not take the vehicle immediately for rectification.
So please look into the issue and get resolved soon from this service centre

Humari car ka accident september 2016 ko ho gaya tha jo ki lohia automobiles, ajmer road, bhilwara(rajasthan[protected]authorised
dealer) par se hi the new india assurance company ki nil dept cashless insurance policy thi. Abhi car ko thik huye 1 mahine se upar ho gaya par lohia wale na tho hume car de rahe hai aur alag se rs 14000 ki demand kar rahe hai. Humne unse is ka invoice aur items details mangi vo bhi unhone nahi di kaha ki insurance aur estimate ka difference customer ko dena padega uska alag se koi invoice ya itemwise details nahi milegi.

Not servicing car properly and they treat their coustemers like beggers. No washing, no wheel alignment, no cleaning inside the car ...means no service at all...just we have to give our car for 4 hr and they will give back, as same it is...it feels like I have sold car ...and I have to do service ...I experienced 4 time ..this type of situation...last time on 3/12/2016

I have purchased the Maruti suzuki swift ldi (O) on June 1 2016 friendly motors (India) Pvt. Ltd. Mysore. Till now the car has several complaints but no one has turned up to repair it properly. I have driven 7700 km till now. Y other model cars in swift variants are good. Turbo and low pick up not working properly and given so many times for service station but they are saying your car is good. All the doors are having noise, front steering and whole dashboard is having vibrations and noise. They had changed the wheel caps when I had given to service but in return if I ask them to replace they will reply you only have changed the wheel caps and blaming on us. I have talked with management people but they are so careless in delivering the words to their customers. Totally the car is not good. I have paid them 7, 40, 000/- but they have given me poor quality car. They are so many people who talk very carelessly to me that I have begged the car from their home and have given to me. Consumer forum has to take this on serious note and provide me the alternative. From June till now most of the time car is in friendly service station itself. It hurts to me a lot as I purchased my dream car and friendly motors did like this. Funniest part is sales team is not taking blame and blaming service team and service team is not good enough to provide me the resolution.

I forgot to update in the previous complaint. I had taken the car for low pick up after third time of complaining General Manager of Friendly Motors service station Mr. Bharath Madana told if your car is having low pick up why don't you buy Porsche car it is good with pick up. We middle class people are meant for budget car. Is this the way to give resolution? it has hurt me a lot for those words. Everyone are so careless to respond to me.

If I complaint to customer relationship manager friendly motors Ms. Nima Balal she is replying in favor of friendly motors and she is not giving proper response and she will run away if she's me. Totally a very bad company and they are making Maruti Suzuki to loose they value from customers. Please do something and get me the resolution. Maruti to take this up with serious note

Address: no 922, New Kantharaj Urs road, Lakshmipuram, Mysuru, Karnataka 570004

Will the piston of the desiel Swift engine get damage when we give acceleration above 3000rpm. When the vehicle undergo pollution test more smoke and sound came from the engine. The owner of the vehicle called the road assistance of Indus Vattappara Trivandrum, Kerala. A mechanic name Ajmal came and he knows nothing about the vehicle. He came in an Omni (Indus motors car) and it break down. Then he call a local mechanic to solve the problem. Thousands of people where watching and laughing at him. The Swift is still on the road without locking. Finally he( Ajmal) said to the customer is that the piston goes due to the raising of acceleration during pollution test. His way of talking was very bad.

I had booked a brezza zdi in august this year and have received an email on 16th nov from maruti that the car would be delivered soon. I had been abroad on work that time and upon speaking to the executive, he confirmed its delivery on 30th november.

I had been in touch with the executive shailendra who was looking after my booking and he committed to deliver on 30th nov. Accordingly i returned back to india. However, on 29th nov night, he reached out saying that the car has not reached the dealer. Since then there has been no communication whatsoever from him or anyone from vipul motors. The executive or his supervisor are not responding to my phones or messages and i have no way to know what the status is. I categorically told them that i would be travelling out of the city again on 16th dec and to let me know when exactly they would deliver but i have also not received any response to that.

I had selected vipul motors upon recommendation from friends and after talking to the executive, have not even spoken to any other gurgaon dealers as i trusted what vipul had to offer in terms of customer relationship. For me integrity, right communication, committment and trust are important from any customer relationship view point. I have even ignored the mistakes they made in my booking which pushed the booking date further down the line. I also ignored the fact that they didn't return my previous booking amount and said they would adjust the same later.

The problems that am facing right now because of the delivery delay of this car is a different aspect altogether. I had let the executive know about all that way before as i have to travel frequently out of country for my work.

I have purchased swift vxi from ocean motors indore mp Battery giving always problem den your executive came and it giving shocks from another battery then it starts means new car under warranty giving this problem so please resolve it with exchange of new battery and company

Don't take it seriously always doing temporary work
Please help me
Manish gulani
[protected]