Maruti Suzuki India Complaints & Reviews

यहा उदयपुर में नवनीत मोटर्स पर २रि फ्रि सर्विस के नाम पर धोखा दिया गया मेरे सामने गाड़ी को धोकर बोल दिया कि हो गई सर्विस मेरे द्वारा बार बार कहने एवं लिखित में देने के बाद भी नट बो्ल्ट टाईट नही करे एवं ५ घंटे तक बैठने के बाद भी यह कह दिया कि अगली बार देखेंगे |मारूति वेगन आर गाड़ी बेस्ट है पर इस तरह कि सर्विस से ग्राहक का मनोबल टुट जाता है क्र्पया सरविस सेन्टर पर भी ध्यान देने की जरूरत है

Our new car went for first service at competent automobiles Co. Ltd, gurgaon.
The car was not cleaned properly and the person who delivered the car was very rude. After repeated complains there was no response from the store. We request you to look into this matter.
The job card number is JC16019621
Car model is maruti celerio ZXI
Temp car no is HR99AAUtemp0984

Sir
I have purchased maruti celerio vxi AMT
from popular vehicles & services, MeleChovva, Kannur, Kerala.At the time of delivery there are scratches on the front bumber and further found bumber lock brocken.These complaints are reported before the sales and service persons on time, but they refused my request.So kindly take steps to replace the defective part.
Thanking you
Yours faithfully,
Manoj TK

I initially had coolant problem in my car. So I gave service at Cars India No: 80, babujagajeevan ram street, gerugambakkam, , Chennai, Tamil Nadu 600122 service center, which is not even listed in their complaint drop down in the website and had general service too after receiving my car from the service exactly one day after receiving, Oil started to leak before giving the service, I had no issue related to this and they told me to change the oil gasket and I did for 518 rupees trusting their words, After changing it also the oil started to leak continuously from then 3 days successively.

Then I need to take my car to the service center leaving my work to do Which caused lot of inconvenience to me. However the staffs were very professional but couldn't able to resolve this issue completely. I'm totally dissatisfied with this kind of service from a big brand like Maruti Suzuki. Never expected this to be happen, Now I need to give my car to some local mechanic after wasting my money with them. Hope there the issue get resolves faster than them and I'm awaiting reply from them regarding this issue or else, I need to take this issue further.

Sir/Ma'am

I m Sumit Sharma mera Abhi Abhi Mahendra Finance se auto loan Finance Karwaya Hai. Mera loan a/c no 4580264
Mera Registration mobile no [protected] Hai.mera suru se end tak to Kafi problem aai meri Taraf se koi problem Nahi thi. Mujhe Abhi 11/01/2017 Ko mujhe yah message aaya (Your Loan No 4580264 shows Rs.5730 overdue as on Jan 12 2017 and delay interest due as on 31/12/2016 is Rs.6- Mahindra Finance)
Or Mujhne to already advance emi usi samay leli gai thi Sir meri aap se request Hai please aap ise jald se jald shutout kar Nahi to me Ligal karyawahi karunga mere paas sabhi tarah se sabut Hai...

Thank you
Regards
[protected]@gmail.com
[protected]

I have owned maruti CIAZ top model ZDI+ in February 2016 from gurgaon. All 4 tires are of 195R Alloy wheel but stepney is of 185R without alloys such ridiculous thing by maruti Suzuki. I should be provided with spare wheel and tyre of same make and size.
How funny i[censored] wear pair of shoes left one of liberty and other one of rebook which exactly happens here in case of tyres.
Maruti is a brand car company of india.

For only rs. 6000/-the company has jocked with the buyer of ciaz a luxurious top model car... Nor even the salesman told about the fact of Stepney so that at the time of investing rs.11 lacs...costumer may invest rs. 6000/- more

Gaurav Khatkar @ [protected], [protected]

Respected sir/Madam,

I, Dr. Abhay Prabhugaonkar, your loyal customer since 2005 have been using maruti cars Alto lx and Swift vxi, we have always been dealing with you and your dealer Chowgule Industries LTD Fatorda, Margao-Goa. We have always been happy with your immediate and excellent service but now we have to regret it since, you Maruti always say that you are available at every place for any problem of the customer, Chowgule fails to keep up to your word and I have my doubts about their capabilities of being your distributor.

We had booked an Alto 800 lxi for exchange of our old car Alto lx, the RTO registration was done on 4/1/17, but on the day of delivery, the sales person calls us that there is a dent on top of the car for which the panel has to be repaired and fully repainted. Now as a customer, when we pay the said full amount for a new car, our expectation is to recieve a brand new car and not a defective car, We declined to accept the car. Since then ie. 5/1/17, the Chowgule team has been harassing us for negotiating terms in their favour, attempting to force the defective car on us. They contend the car is registered, they cannot cancel it and as a step towards reconciliation we asked an amount of Rs. 60, 000/- as compensation. But they just do not seem to be bothered about our grievances. We have already paid the full amount from Corporation Bank, Ponda-Goa on 31 /12/16 and for a brand new car, they give us a defective car(due to their mismanagement) which is absolutely unethical.

I hereby kindly request you to look into the matter and hope that we are given a proper consideration ie either a new car or compensation as proposed, as I think Maruti Suzuki India Limited believes in satisfaction of their customers.
.
Thaking you.

Yours Truly,
Dr. Abhay Prabhugaonkar
Ponda-Goa
[protected]

Dear Sir /madam
I am just sale maruti swift vxi 25 Nov2016 I am very despointed and very disturb only one month use car nd noise problem continue 2 time shooroom check temporary solution sprae use 2/3 day after this problem repeat so please kindly solve my issue
My name Aniket Deshmukh
Jalgaon (Maharashtra)
Cell No [protected]
Car registration no MH19 CF4436

Hello all

I have bought celerio diesel zdi on 11/11/2015 and i am suffering from front suspension issue since 4th month i. E. From march 2016; after 10k servicing.
I have been suffering since march 2015 for the front suspension noise and now i have crossed 29k and problem is still persisting.

Although, hare krishna auto, nahur, mulund, mumbai has always been helpful but unfortunately it is not sufficient, as no one could resolve my issue.

We booked our dream car "maruti suzuki brezza zdi - metallic grey" for the occasion of my marriage. It was booked on october 25, 2016 to registered dealer sandhu automobiles pvt. Ltd. Khanna, ludhiana 141401. All went well, until we received the call from yadwinder singh sales representative at agency on december 23, 2016. He told us to collect our delivery, it is ready. We were out of the station and said on call, "will collect it on december 26, 2016".

We visited to the dealer on mentioned day for delivery, they replied "consignment have been given to someone else". I have paid 21000 booking amount and waited for 77 days, how can your dealer give my booking to randomly someone for some extra bucks?

A. Can we trust maruti suzuki anymore?
B. When did maruti suzuki began black marketing?
C. Every booking has attached with specific car's engine and chassis number, if it was supposed to be for me why did not we get it yet?
D. My father is harassed since past 15 days, when will this end?
E. My marriage function is on edge to get spoiled by india's most trusted brand like maruti suzuki, any answer?

We haven't refused the delivery neither on call nor via letter/mail or any declaration. I would request to confirm when i will get my car and what action will be taken against the dealer for the mental harassment? We are tired of chasing with the dealer, did not get any response. Please now you make it fast and appropriate before i approach to the consumer court.

Booking details:
Name: s. Balvir singh
Date: october 25, 2016
Occupation: government employee (Market committee, khanna)

Refer to attachment for booking receipt.

Ragards
Charan kamal singh s/o s. Balvir singh

Dear Sir
As i am loyal customer of Maruti Suzuki using Maruti cars. I have booked New Vitraa Brezza ZDI vide booking no SOB16000996 dated 13 Dec 16. Till now my dealer KD Motor Bhuj not given any satisfactory details about delivery of car. Your company does not give any facility to customers to track there booking status on every day basis.Hope you will consider my request and give better solution. I m serving in Indian Air Force and have other important jobs towards my country to do rather running around dealers for Car.Please send me correct date of delivery of car.
Regards.
Sqn Ldr Vivek Goswami

I have sent many email to your Maruti Suzuki, Mumbai BKC office and your coustmer care. Am not getting a right answer from Your Maruti Suzuki or the Dealer VITESSE Ltd.. Mumbai Worli. I have been cheated by Maruti Suzuki and your Dealer VITESSE. The new EECO Car Paint is not up to the mark. Now. Maruti Suzuki are blaming the Dealer VITESSE, And the Dealer are blaming Maruti Suzuki.

I purchased alto k10 on December 30, 2016 it delivered without mud pads, meter wires were not attached and battery wires had problems as well. I complaint several times but no action taken by lovely autos Nawanshahr Punjab. I'm very disappointed with customer service as well the whole team didn't accept there fault and blaming each other. Hope this feedback will be lesson for them that it will never happen with other customers.

Dear Sir /Madam

I have visited your workshop on 18 Dec2016 regarding side mirror for my car wagon r VXI model 2007 .I was attended by Mr Dushynt in your work shop (Standard Auto services, Jablpur ), after some time he informed me that mirror is not available in the workshop .He advised me that first I will inquiry kee at NM AUTOMOBILE if I will get this from there then no issue if you not find give me call I will place the order .I will call the Mr.Dushyant regarding the same and request for place the order . After that he confirmed me that he will place the order .
and he will place the order and I will receive after 15 days .

Today I am visited again your work shop at Jabalpur and sit around 01hrs and finally I got the information from your workshop that mirror is not available as there is no order placed by the executive.

After 20 days where I am using my car without driver side mirror in this time how it is dangerous for me .Still I am.not any proper revert on the said matter .
I am your customer from last 10 years and always use the services of Standard Auto Agencies but this is a pathetic that in last 20 daya I am not informed by none of you. Pls raise my concern and instruct your team for betterment .

Regards

Shailesh Verma
MP20 CA 5087
[protected]

Dear Sir/Madam,

Writing you for the issue related to got second-hand car instead of the new and been cheated.
I have purchased Celerio ZMT AMT on[protected] from Maruti Authorized "KATARIA AUTOMOBILE PVT LTD" Dariyapur showroom AHMEDABAD. On 06th Jan 2016, when I have gone for first service of my car, it came to my notice that my car was sold to Mr. Bhagawanbhai Patel on[protected] and his named job card found at showroom. To tackle the situation staff member convinced me that it might be wrong entry on Job card and cancelled previous (Mr Patel's named) job card and issued me new one with my name. On further inquiry, when I checked the car history, I get to know date of sale of the car is[protected] however I have purchased on 14th Dec 2016. Also at the time of delivery car was already driven around 150km.
I have tried to get reasonable answer and had to call so many persons due to unsatisfactory explaination. I reached to Kataria representative, sale's person Mr. Viral Shah, Kataria customer care operator Miss Dhara, Maruti customer care representative Ankur Mathur. All of them have given me different answers and childish excuses. I have all the phone call recording available, which signifies that I have been cheated. So it is concluded that, I got the used car which was already been sold to Mr Bhagwanbhai Patel and driven around 150km. I have refused to take back the car and left it at the showroom.

Request you to take tough action upon the situation and justify ASAP, till then will not going to take back the car from the service center.

Attached please find copy of the documents for your reference.

Thank you!
Mr. Rushik Gurlani
[protected]

I have booked a car (Swift Dezire ZDI- Auto Shift sangrilia RED) in the month of NOV 16 and paid advance as well. I have been told that within 6-8 weeks your car will be available/delivered to you within given time.

From then till now i am regularly in touch with the representative of Motor Craft and the person who attended me is not responding...

Kindly take an appropriate action and respond as per company standard.

Contact person of Motor CrafT- Mr. Manoj # [protected]

Waiting for your quick response...

Regards

Vikas
[protected]

I bought a car SWIFT DZIRE VDI in 2008 yr... is very low pickup and self starting problem.
While, I driving a car suddenly it get stopped. When it was stopped the tool light is working. The car once its stopped it can not start again. These complaints start on 60000kms then I took the car to MARUTI suzuki showroom at patas...They changed MAIN REALY worth Rs.200 and 2 HEATER PLUGS worth rs 1800... They took 2 days for identify what they problem was occurred. And the repaired the car and supplied to me. After few days again I got the same problem in the car. Again I took car to MARUTI they told no problem and adjust some parts then I take my car from there. Recently my car was stopped it can not start again.They are not responded properly to me again they telling to be change the common trail (spars). I am not understand what they are doing.

Due to this problem am I suffering a lot and very disappointment... I spent lot of money but all waste now.
MY CONTACT NO: 91 [protected], ... 91 [protected]

Respected Sir,
I have purchase a maruti wagon R VXI from Vipul Motars i p ltd on 30 October 2016. The agency promised me to provide the registration documents within 15 days of purchase. However the agency has not provided my documents till date. I have visited the agency's outlet for more than 8 times and contected him over phone for a number of occasions. The agency is shifting the date for 2-3 days on every occasion giving me mental and physical agony. Sir, I am staying almost 30 km away from Tigaon . I have to spend one day leave from office to meet the agency. Evenafter informing the agency that I am going to lodge complain against him on consumer forum, the agency has not shown any positive intrest in providing me the document till date.

Address of the agency: Vipul Motors i P Ltd.21/3 Ishwar Garden Main Mathura Road Ballabgarh Distt. Faridabad pin, 121004 Phone No. j. p singh[protected]

Regards
Gyanander Nagar (Advocate)
Village & Post Office Tigaon Distt Faridabad
Near Chattri Wala Kuwan
Mobile No.[protected]
Mail:[protected]@gmail.com

I am having a RITZ from 2015 with no. CG04 HR 9505. The vehicle has run about 13000 km. Completed every after sales services as and when required. The services of the Dealer is very goods. The thing I would like to mention here that there is vibrational sound in the inner portion of the car when driving in slightly rough area. several times I complaint for it and the dealer's service centre did their best every times but in vain. After their best effort the noise could not disappear although it reduced a bit but again come after sometime. Whether it is a manufacturing defect? If so the company must look it and we should be given compensation for this. Anything which could not be repaired is nothing but manufacturing defect and that should be dealt accordingly. I therefore request to kindly look into the matter and act accordingly. This message must go to the Company as I am fully satisfied with my Dealer M/s Sky Automobile, Raipur.

I have a celerio lxi on 28/12/2016 with full payment at popular vehicles cochin. At booking they said car is ready available later they said white colour not available silky silver is available in 2 days the last date said is tomorrow but now they are telling car not thre in the shipment came yesterday. Every time they are telling different types of reason. My booking no is SOB[protected]. Can I know the exact status of my booking and when can be the car delivered. My contact no is [protected].