Maruti Suzuki India Complaints & Reviews

I purchased used car from Spectra Motors at Borivali (e) on 20th June 2016.
Sales Executive Ashraf Shaikh told me that I will receive Registration Certificate from RTO within 45 to 60 days.
I met to an accident on 31st October 2016. The car is damaged in this accident and now the car is in garage for repair work. The car is properly insured in the month of August 2016.
The garage operator is not performing repair job on my damaged car even it is insured. He said he will require Registration Certificate to claim the insurance.
I am following up with Spectra Motors Borivali (east) since last 6 months for Registration Certificate. Now the car is in garage since 31st October 2016. Spectra Motors did not submit required application and documents in RTO, because of which Registration Certificate is yet not filed. As inquired in Borivali RTO, the officials said the application and required documents are not submitted yet.
I want Spectra Motors to be punished for this delay in their responsibility for which they have charged me. Please help

From

S. Sankaran,
No.5B/G2, 2nd Main Road,
Krishna Nagar,
Chrompet,
Chennai –600044.

To
Maruti Suzuki Customer Care,
1, Nelson Mandela Road, Vasant Kunj
New Delhi
New Delhi District
Delhi
India - 110070

Sir,

Sub: Dissatisfaction over the service process
Ref: 1. CAR No. TN 11D 7756 WagonR Vxi
2. Repair Reference Number JC16101785 opened on[protected]
3. Invoice BR16018126 Dt.[protected]
-----

I was getting frequent service calls from M/s. Popular Maruti Service Center, Saligramam, Chennai since[protected] for servicing my car. Finally I agreed for the service and enquired about the services. I was informed that water wash and general maintenance at a cost of Rs.1200/=. The car was taken for service on[protected]. While taking the car for service, the driver informed me that the petrol was insufficient and I agreed for make payment for petrol while delivery

Around 1 PM: I received a phone call from the service engineer Shri. Vignesh asking me for permission to change the following items:

1. Engine oil (as 9000 KM had been run after the previous oil change). I agreed.
2. Seat shampoo washing for Rs.1200/= . I did not agree.
3. After making test drive, we shall inform you the details of service. – I agreed

At 3:48 PM: I received an SMS stating, “Your car is almost done and will be ready in 45 min. Pls Contact Vignesh at [protected] for details…”. I made many calls to this number and there was no response (This number does not exist).

Around 6 PM: I tried to call the works manager in [protected] and no one was answering the call. After some time around 6:30 PM, the works manager called my number. I asked for the estimated service charges and the time of delivery of the car. The works manager answered me that the bill was not yet and said that he would call me once the bill was ready generated (the details available in the Invoice No. BR16018126 Dt.[protected] has the time of generation as 1541 IST). No body called me up to 8:30 PM. Around 8:30 PM, the car was brought to me residence and the person from the company. He gave a bill for Rs.11, 960/= (Copy of the Invoice enclosed). I gave a check for Rs.11, 960/= as the card swipe Machine. I also paid Rs.300/ for the petrol by cash.

The following are my complaints:

1. I was not informed or sought permission for services other than water wash and oil change
2. The items detailed in the bill as changed or not found in the car .
3. The performance of the car is not up to my satisfaction.

4. Discrepancies in the Invocie No.BR16018126 Dt.[protected]:

Sl No. in the bill Description My observation
2 Bulb 21/5 W 12 V 2 Nos Needed no change as the bulbs were good while taking for service
4 Screw for Spare tyre While giving the vehicles, the stepney tyre screws were personally checked by me. It is a brand new one
8 Wheel Tag Not available in the car when delivered at home
11 Coolant (Golden Yellow) My car has coolant in green colour now which means it has not been changed.
12 Service Kit Not delivered. Not necessary
13 Wiper kit I disagreed for changing – over phone
Demanded repairs
1 Fuel Injector No consent was given by me
2 Throttle body Assy. No consent was given by me
3 Disk Break Cleaning No consent was given by me
4 Drum Break Cleaning No consent was given by me

I received a call from the HQ at Kochi, called me and enquired about the complaints. I briefed them all the complaints. Then Mr. Vignesh, of M/s. Popular Service center, called me. I briefed him also all the complaints. He accepted the faults and requested me to bring back the vehicle to the service center with an assurance that the services shall be done again for my full satisfaction. I also received a call from customer care from M/s. Popular Service Center. I insisted that the service and spare parts charges collected from me for the services which were done without my consent. I was informed that this matter shall be placed in a meeting for decision. Till date nobody has called me. I have never experienced this type of dealings in any of the service centres.

I request the matter may kindly be investigated thoroughly in the service center without disturbing me and inform the action taken.

Thanking you in anticipation,

Dt.[protected] Yours sincerely,
Chennai
S. Sankaran

The following are my complaints:

1. I was not informed or sought permission for services other than water wash and oil change
2. The items detailed in the bill as changed or not found in the car .
3. The performance of the car is not up to my satisfaction.

4. Discrepancies in the Invocie No.BR16018126 Dt.[protected]:

Sl No.2 Bulb 21/5 W 12 V 2 Nos - Needed no change as the bulbs were good while taking for service
Sl No.4 Screw for Spare tyre - While giving the vehicles, the stepney tyre screws were personally checked by me. It is a brand new one
Sl No.8 Wheel Tag - Not available in the car when delivered at home
Sl No.11 Coolant (Golden Yellow)- My car has coolant in green colour now which means it has not been changed.
Sl No.12 Service Kit - Not delivered. Not necessary
Sl No.13 Wiper kit - I disagreed for changing – over phone
Demanded repairs
1 Fuel Injector - No consent was given by me
2 Throttle body Assy. - No consent was given by me
3 Disk Break Cleaning - No consent was given by me
4 Drum Break Cleaning - No consent was given by me

I bought a Swift Dezire Opt in the month of January this year from AVG motors Kottayam and it was for a taxi purpose For taxi permit vehicles Govt has providing Tax reimbursement or subsidy amount But I havent received that amount till now because of the delay of submitting the supporting document Creating deceleration is the responsibility of Maruti authorised showroom They havent created the deceleration and not given to me for the notary attestation I contacted the customer service executives and directly visited them and showroom many times for this issue All the time they will tell that check and inform you But havent get any information regarding this till date Now its time to renew the insurance and they started calling for continue with Maruti insurance If I continuing with Maruti insurance they have the benefits and the customer doesnt have any privilege or benefits

On the Sixteen Thousand had complaint of heavy pollution and low mileage issue So submit the vehicle of the check up at Indus Motors service center They checked the vehicle and told that the engine intercooler whose damaged and it should have to replace and its replaced Later on the Thirty Thousand km vehicle dead in the road due high pressure fuel pump complaint and it happened the poor quality of the Maruti engine parts

Now its finished Forty thousand km and done the periodical service in Indus Motors vyttila After the service I got an information from the service adviser that the intercooler having a leaking and may replaced in a while and they telling it doesnt cover the warranty I took the extended warranty till Eighty thousand km or four years at the time of vehicle purchase Now its only forty thousand km and one year only

Now I conclude If I not getting the solutions for the above I will simply go to the consumer court against delay of documentation delay and the poor quality of engine parts

I m Jagdeep Khanna we service our car no DL9CAG5319 your Magic Auto Kirti Nagar service station on 13th Dec.when we drop my car at service stn not any car starting problem.after service start this problem next day after service my car not start we start my car pushing then start immediately again we go service station and attending person we again check the car .We wait 4 hour in the service station after that he told me your car battery problem so not start. But FYI my car not this type of problem .unnecessarily create problem your service station. if this type problem why he not info at the time of service. this is very serious matter unnecessarily harassment to customer burden of customer head Rs-3.5 k.This is shameless for Maruti company

Sir,
I having Swift LXi 2015 modelwith the registration nember(TN38CA8835), i serviced my car though authorized service centers only. Last month 13.11.2016 i serviced in Aadhi cars, Kotagiri, after the service i received many issues and already filed a complaint in Maruthi Suzuki through toll free number the service adviser came and apologized. The AC is suddenly not working in my car last week, i take my car to Aadhi Maruthi to resolve the problem the service engineer named Mr.Babu showed that the pipe line from the AC compressor is damaged and the location of the radiator is not in position and the radiator was wrongly fitted /Installed by manufacturing defect or by JKS Maruthi Suzuki coimbatore because the done the body works on 23-Jun-2016 and 08-Apr-2016, after that there is no body works done.I informed to JKS Maruthi coimbatore but there is no reply from their side i folllowed by the last week . The images for the same is attached herewith. Kindly repair the damaged item or change the new car of same variant

P.LAKSHMIPATHY.
[protected].

I have bought my swift car from DD Motors Okhla in New Delhi in 2012. Due to less usage it has traveled only 10240 kms. However, the tyre of the vehicle has swollen drastically and there was no support from the Dealer rather they were pressurizing to buy new tyre. The shelf life of a good tyre is till 40000 kms and both Maruti service team and dealer are unwilling to take any corrective action and putting customer life at risk.
Unable to understand how come Maruti quality team is allowing to use substandard product quality and why their service team is not willing to take any actions after receiving c complaint from field. The dealer response was pitiful. It seems these dealers are selected by Maruti to earn money by any means and least bothered about life of the people.

It's been a mental and physical harassment for me from more than a year. My car has been in the garage in 3 or 4 days. The technicians and mechanics are unable to fix the issue.

You can check the database and you will see how much money we have already spent on it.

Being a lady and car stopping on the middle of the road in the night, hopefully you can understand how it feels.

Hopefully this will be last complaint to Maruti and someone will definitely listen to me.

I m sukhpinder singh i go for service my alto car pb65k1486 ur employee misbehaved with me said unpad means uneducated when ask for the bill. Ur services is also poor.i show u how they give paper bill to me. This is a tax evasion method. Ur employee have no manner how to talk to customers. My experience with maruti suzaki always is bad. They dont done proper services. They dont give me feedback form

Dear madam/sir,

I dipankar das having a commercial swift dezire tour car number: wb23d4008 chesis: ma3fseb1s00503190, engine number: d13a5172265. On november 25, 2016 my car faced a minor accident at sodepur. Hence i had gaven my car in premiere car world workshop at agarpara. During that time the body shop manager had prepared a job card (Jc[protected] where they had written a estimate of rs. 62, 800.00/- with out tax. Now after the completion of the reparing work they are claiming more than rs. 1, 00, 000.00/-. Now my question is how the estimated money and the actual claimed money is deffering so much. More over they had damaged my car floor mat as well as did not fixed the driver seat properly. I beg to state that kindly look after the matter so that i can get a proper solution of the problem. I will be obliged if you do the needful.

Thanking you
Dipankar das
[protected]

Dear sir,
as i am your customer since 21 sep 2014, i always insured my vehchile from maruti national insuarance, insuarance company told me that you have to pay file charge of 1000/-for any claim rest of amount paid by company but whenever i ask for claim they charged me money except that file charge.
I request u to plz get the feedback from them what is fact and plz refund my money back.
Thanking you.
Mohammad ahmad
up-32-fw-7071
a-68-a barha rly.
Colony alambaghlko.
[protected]/[protected]

Dearsir,
I GAVE MY CAR TO KTL COMPANY ON 20TH MARCH 2015 TO REPAIR THE DAMAGE, THOUGH INSUARANCE in which all the service related work has been done, like oil change coolent and etc they charge me for that also, but they did not maintain the record in system that my car has been serviced.after some time there was some issue in my car some gear related problem i went to b4w they said that my cars warranty expired as my car only runs 30000 km but they said that you did not make service record, so you have to pay for that they charge me 17000/- rs as i have zero debth insuarance also.on 10/12/16 i went to kapoor motors for accidental claim.there they asked for money except file charge.
I REQUEST U TO PLZ GET THE FEEDBACK FROM THEM.
THANKING YOU.
MOHAMMAD AHMAD
A-68-A BARHA RLY.
COLONY ALAMBAGHLKO.
[protected]/[protected]

I mohammed salim ansari approached to amar car, s gorwa road vadodara sales executive mr atul for purchase of k10 vxi car through csd. I ask about offers of company and corporate offer. He directly replied that his showroom did not give any offer. Whereas i also enquire from katariya and kiran motors. They are giving 20000 + 5000=25000/-.
I could not understand that why cannot amar car, s giving. The ill behaviours of showroom may please noted.
I may be contacted on [protected].
Thanking you

Dear team, i purchase maruti vagon r vdi from ocean motors rethi mandi indore.. They are given old used tyre in stephney.. Also i think they have provided me rejected vehicle.. I haven getting so many problem in vehicle.. And i regulary mention in my servicing which problem i faced.. Pls help i also having 02 maruti vehicle i never got these type of issue.. Also dealer are not change my stephney tyree.. And said it was rejected by tyre company..
Please resolve my problem otherwise i will complaint into consumer forum.
Regards,
Vivek tiwari
Mo. [protected]
Vehicle no.. Mp09ct2423

The complaint is against varun motors, a show room of Maruti Suzuki located at Gajuaka in Visakhapatnam. The response of the team there is very poor and have cheatedme at all levels. did not excoet such a response and such irresponsibility by any showroom of Maruti Suzuki. maruti Suzuki needs to train its people in customer handling. Poor show Maruti suzuki and Varun Motors Visakhapatnam

I had given my car of brand Maruti Suzuki ALTO K-10 vide Registration number DL12C 5511, for servicing in RANA MOTORS, Okhla Unit Phase-II on 19 Jun 2016. After serving they had dropped my car at my residence in IIT DELHI. But I found that brake, accelerator and clutch mechanism are not working well. I lodged a complaint in this regard in RANA MOTORS . They sent a technician after one and half months for attending the complaint and found some issues with brake, clutch and accelerator(With this problems car has run for one and half months) and rectified it. Recently, 10 days back i had given my car for changing clutch mechanism in RANA MOTORS, Okhla Unit Phase-II.After getting back my car, I found that clutch, brake and accelerator are stucking with sudden jerk. I'm in doubt regarding the quality of work done in RANA MOTORS, Okhla Unit Phase-II at the cost of customer's time and money.

Alto K10
Dealer: Narayani Motors, Rasulgarh, Bhubaneswar 751010
Executive: Mr. Sahoo/Prabhat Nayak

I paid Rs.4, 50, 000 and Rs.15, 000 in cash on 18/11/2016
I got the car delivered at my home on 18/11/2016
However, I have yet not received the invoice, RC book, etc.

I received a a false bill of Rs.4, 41, 000 only. The rest Rs.24, 000 bill is yet to be received. I have been following...

Purchased swift zxi 2 days back, on 11th Dec 16, and today when I try to start the vehicle it doesn't start at all.
It complains about malfunction, in oil pressure and battrry charging system. 2 days, just 2 days after delivery ur car proved to be a waste in junkyard.
Do the customer pay to get frustrated? Disappointed? Run around u guys to get it fixed?

Hi, I take car from your authorised dealer RAMLAL DURGADUTT MOTORS PVT.LTD.since last 16 september 2016.salesman still not given me retail invoic.he give me a fake retail invoice and tell me i give two retail invoie, sale certifiate etc.also he advice me that i fraut to income tax dept.my compaint is why i not pay to tax .so, kindly take nesesarry action. arunima dutta.vin no-MA3EUA61500/935572. ALTO 800LXI. engine no-5697145 key no-2495. i am INDIAN

On the June 5th, 2016, I purchased the Maruti Suzuki Swift LDi from the D.D. Motor, Wazirpur, Delhi. After 3-4 months of purchase the car started giving problem in putting up the gears. All the gears started functioning improperly and struck in between. After many repeated visits at the service station they just called and the mechanic and asked to check. He took 5-6 minutes and says that it's fine now. But after the single drive the same problem occurs again and again. I even asked them to keep the car and inspect it properly but no response from their side. It's not been an year that the new car is giving such problem. Due to this many other sounds in the engine have also increased. In winters this problem becomes major and sometimes it's so embarrassing that it is giving such a problem. On the way the gears get struck automatically. I am really disappointed with such a performance of the car. Discussing all, I trusted over at Maruti Suzuki, but it's really sad on their part. Moreover the car has not been driven 15000km and giving such issues. This might be the manufacturing fault and they are not ready to accept it and give better services which may not give such issues.
I want this problem of my to be resolved as soon as possible because someday it might cause some major incident.