Maruti Suzuki India Complaints & Reviews

My name is Arun sinh from Gujarat and I have swift car with GJ06DG4113 registration number. My car was damaged due to the accident on 3rd dec around 7:30 pm on Kalol-Shamlaji highway in Gujarat. I called on customer care number for towing service and complaint has been accepted and registered. Complaint id is 1062529. Customer representative told me that please wait for 10-15 mins, I have forwarded details to local maruti authorised dealer for towing help. They will call back to you in 10-15 mins.

If you can't believe I passed whole night on highway, there was around 12 degree temp and stormy cold night. I did not got any call from towing department. I got a call in the morning from customer care and they was asking me like did you got a call from our service provider even I did not received any call. Again, i call second call after few minutes and asking me same question. It was more than 16 hours after accident and I did not any call for towing service from any local service provider. Even my accident place was only 20 kms away from godhra, gujarat and 10 kms away from lunavada gujarat.

Finally I took a private towing services and managed my work. This is really pathetic and frustrating service.

I am still writing this complaint believing that somewhere in the organization there will be a team who will value the customer and address his concerns.

Contact details: ±91-[protected], [protected]@gmail.com

Regards,
Arun Sinh
Vadodara, Gujarat

My car MH 04 CM 3075 is give to above workshop for accident claim and overcoat. The work is not satisfy. As per the commitment is not given in time, After 1 month overcoating the cleanings work is not done properly. Fittings of parts is not proper manner and it's to sound not to smoothly drive the my car. After delivery twice i visit workshop but my problem is not solve.
Please look into matter and goodwill of the co.

thanking you

Chetan Sane
[protected]

I have got my wagon r vehicle bearing regn no mh12gr3869, serviced on dt 15/10.16 at m/s chowgule industries pvt ltd-katraj bypass road, ambegaon, under job card no : jc16018003.

The service was very poor and not up to my expectations even after payment of rs 7714. The clutch release was not smooth and needs to be released slowly and 1st and 2nd gears are shifting hard. While climbing the slopes this is creating issue. The break play was also more and taking time to apply the breaks.

These are not the conditions before vehicle was handed over to them for service. The interior cleaning was also very bad. The same was informed over phone to their customer care, after call received for feedback.
The average running kms is only 6000 per year. I work in separate dist (Satara dist which is 100kms from pune) so could not take the vehicle immediately for rectification.
So please look into the issue and get resolved soon from this service centre

Humari car ka accident september 2016 ko ho gaya tha jo ki lohia automobiles, ajmer road, bhilwara(rajasthan[protected]authorised
dealer) par se hi the new india assurance company ki nil dept cashless insurance policy thi. Abhi car ko thik huye 1 mahine se upar ho gaya par lohia wale na tho hume car de rahe hai aur alag se rs 14000 ki demand kar rahe hai. Humne unse is ka invoice aur items details mangi vo bhi unhone nahi di kaha ki insurance aur estimate ka difference customer ko dena padega uska alag se koi invoice ya itemwise details nahi milegi.

Not servicing car properly and they treat their coustemers like beggers. No washing, no wheel alignment, no cleaning inside the car ...means no service at all...just we have to give our car for 4 hr and they will give back, as same it is...it feels like I have sold car ...and I have to do service ...I experienced 4 time ..this type of situation...last time on 3/12/2016

I have purchased the Maruti suzuki swift ldi (O) on June 1 2016 friendly motors (India) Pvt. Ltd. Mysore. Till now the car has several complaints but no one has turned up to repair it properly. I have driven 7700 km till now. Y other model cars in swift variants are good. Turbo and low pick up not working properly and given so many times for service station but they are saying your car is good. All the doors are having noise, front steering and whole dashboard is having vibrations and noise. They had changed the wheel caps when I had given to service but in return if I ask them to replace they will reply you only have changed the wheel caps and blaming on us. I have talked with management people but they are so careless in delivering the words to their customers. Totally the car is not good. I have paid them 7, 40, 000/- but they have given me poor quality car. They are so many people who talk very carelessly to me that I have begged the car from their home and have given to me. Consumer forum has to take this on serious note and provide me the alternative. From June till now most of the time car is in friendly service station itself. It hurts to me a lot as I purchased my dream car and friendly motors did like this. Funniest part is sales team is not taking blame and blaming service team and service team is not good enough to provide me the resolution.

I forgot to update in the previous complaint. I had taken the car for low pick up after third time of complaining General Manager of Friendly Motors service station Mr. Bharath Madana told if your car is having low pick up why don't you buy Porsche car it is good with pick up. We middle class people are meant for budget car. Is this the way to give resolution? it has hurt me a lot for those words. Everyone are so careless to respond to me.

If I complaint to customer relationship manager friendly motors Ms. Nima Balal she is replying in favor of friendly motors and she is not giving proper response and she will run away if she's me. Totally a very bad company and they are making Maruti Suzuki to loose they value from customers. Please do something and get me the resolution. Maruti to take this up with serious note

Address: no 922, New Kantharaj Urs road, Lakshmipuram, Mysuru, Karnataka 570004

Will the piston of the desiel Swift engine get damage when we give acceleration above 3000rpm. When the vehicle undergo pollution test more smoke and sound came from the engine. The owner of the vehicle called the road assistance of Indus Vattappara Trivandrum, Kerala. A mechanic name Ajmal came and he knows nothing about the vehicle. He came in an Omni (Indus motors car) and it break down. Then he call a local mechanic to solve the problem. Thousands of people where watching and laughing at him. The Swift is still on the road without locking. Finally he( Ajmal) said to the customer is that the piston goes due to the raising of acceleration during pollution test. His way of talking was very bad.

I had booked a brezza zdi in august this year and have received an email on 16th nov from maruti that the car would be delivered soon. I had been abroad on work that time and upon speaking to the executive, he confirmed its delivery on 30th november.

I had been in touch with the executive shailendra who was looking after my booking and he committed to deliver on 30th nov. Accordingly i returned back to india. However, on 29th nov night, he reached out saying that the car has not reached the dealer. Since then there has been no communication whatsoever from him or anyone from vipul motors. The executive or his supervisor are not responding to my phones or messages and i have no way to know what the status is. I categorically told them that i would be travelling out of the city again on 16th dec and to let me know when exactly they would deliver but i have also not received any response to that.

I had selected vipul motors upon recommendation from friends and after talking to the executive, have not even spoken to any other gurgaon dealers as i trusted what vipul had to offer in terms of customer relationship. For me integrity, right communication, committment and trust are important from any customer relationship view point. I have even ignored the mistakes they made in my booking which pushed the booking date further down the line. I also ignored the fact that they didn't return my previous booking amount and said they would adjust the same later.

The problems that am facing right now because of the delivery delay of this car is a different aspect altogether. I had let the executive know about all that way before as i have to travel frequently out of country for my work.

I have purchased swift vxi from ocean motors indore mp Battery giving always problem den your executive came and it giving shocks from another battery then it starts means new car under warranty giving this problem so please resolve it with exchange of new battery and company

Don't take it seriously always doing temporary work
Please help me
Manish gulani
[protected]

Dear Sir,
We have purchase Ciaz Diesel Car no. WB02/AJ0841.Vehicle ID MA3FXEB1S00179980 From Dewar Garage LTD, Kolkata vide there Invoice no. VSL15001219 dt. 31.12.15 and take delivery of above car on 8.01.2016
Our car got accident on 16/09/2016 due to lock of steering and we have send our car for repairer to your authorized dealer To Bhandari Automobile Ltd, Kolkata ..From your dealer and Severer we came to know that there was crack in some part of steering for this reason steering was lock and our car made and accident.
We purchase your premium car of Maruti and this car was running on the city at time of accident with a speed of approx. 50 KM and if above was on Highway with a high speed there may be serious accident.
So we request you to look into the matter and lets us know what you will with this defective car
Awaits your reply by return mail
Arun Musaddi
email. [protected]@rediffmail.com
[protected]

We had given our Maruti Ciaz ZXI+ (AT) for its first service on 8th of November 2016 to S.K. Wheels (Oshiwara) whose workshop is in Goregaon.
They provided us with a pick-up and drop service.

Our navigation chip had been installed a couple of weeks prior to this.
When the car was picked up, we had taken out all personal belongings like sunglasses, perfume, pen etc from the car. However, we let the car papers...

I wish to bring to the attention of the Regional Head/Senior the very dissatisfying and annoying service provided by the Maruti Suzuki Service Team in North Goa. These are my grievances:

1) There are supposedly 4 free services on my Celerio car, however, each service is far from FREE!! There’s a minimum charge of Rs.1, 500 claimed each time, with replacements I don’t even know or ask for! Are these really being changed? Or is the service agent hiking the bill and using the new parts for his personal use? How do I know? Unless the old parts are shown to the client on collection of vehicle. Someone needs to audit what is going on!
2) I get persistent and unnecessary calls regarding reminders for service every 300 kms of my mileage to remind me of service appontments which is annoying. I know when my service is due and an sms to my mobile to remind me would suffice. When I see the ‘trucaller notification’ of Maruti Suzuki Service on my mobile, I don’t pick up anymore. I don’t know if there’s a commission involved for the booking and these calls from the call centre agents should stop.
3) When I sold my previous Ritz car, the agent wanted to know who I have sold it to and if she could have the contact nos to remind him for service appointments, which is such bad manners. Please request to stop.

Please someone look into this. If not, I seriously do not wish to purchase anymore Maruti models due to the harassment and huge bills that I incur with the Maruti Service Team in North Goa. Can someone call or respond to this complaint please!

I am facing a major issue with the Fuel Pump of my Maruti Dzire VDI model (MH-01-BT-6287 | Engine-Chasis No.[protected]

I bought my car in August' 2015. Just within 7-8 months my car started giving starting problem and sudden breakdowns. I got it checked from Sai Service (Lower Parel) in April' 2015 and was shocked to know that the fuel pump had failed. I was fortunate then as the car was within warranty period and got...

Hello there,

This email is with regards to all the malpractices on going with the maruti authorised service centres.

Its a shame that maruti brags so much about customer satisfaction and have done so much like getting feedback and record keeping softwares and rating for their service centres and show rooms but never ever thought about actually going and having a field experience. To be very frank and blunt its all a HOAX.

My recent worst experience with maruti service centres in my area viz.
1. Sai service centre At post JASAI
2. Simran service centre PANVEL

I wanted to do the 60000 km routine and i call both the service centres for the rates of egr and other small repair quotation and found out a huge difference of almost rs 800 on egr and when i told the simran service centre about it they said that its their personal choice to give such discount and stuff. So using the same name of AUTHORISED actually ruins the the purpose.

Later after getting the services done in simran and filling the feedback form (WHICH IS MEANT TO BE FILLED BY THE CUSTOMER ONLY IF I AM NOT MISTAKENED) I was literally forced to change my rating for which i strictly denied. I was taken to the managers office by the front desk lady and pressurised to change my ratings for which I literally spent 15 mins explaining them thats its my experience and not ur dictatorship.

Also the work done was completely of poor quality which i later on did from another outside workshop who is an ex employee of maruti who told me about all the false earnings by service centres.

He even told that customers are charged for not doing the work and simply ticking the same on job sheets.

I was wondering if an educated person like me is harassed so much, most of the crowd in this area are villagers who dont even know the significance of it which concludes that maruti completely works on hoax numbers.

Similar bad experience with sai auto services jasai where i had given my car before giving it to simran motors was that due to the negligence and unskilled labour and improper use or air tools they destroyed the wheels studds which i had to cut and take out at an external workshop.

There are many such bad experiences and mal practices being followed at maruti.

Now its my humble request to maruti to really look into this matter and take a serious step towards it as i completely support in make in india program and have proved to be a loyal customer by buying a maruti ciaz also.

I hope writing such a long email and investing my time money n efforts will give a constructive and helpful outcome.

Thanks and regards

Loyal maruti customer frustrated of malpractices

Dear Sir,
I bought Maruti Suzuki Dezire Vxi(O) from Jagmohan Motors Ltd. Rohtak on Invoice Date 09/11/2016. Invoice No. VSL16001190 .
After two/three days one of my friend guide me. They didn't provide my Music System Remote & First Aid Kit. When I contact them, they told me you checked all the things at the time of delivery.
How can you say, we checked all the things. Have you provided any Check List ??????
We afraid now, which things you provide us or not in lack of Check List.
Please provide us MUSIC SYSTEM REMOTE & FIRST AID KIT along with check list, so that we will be confirm.
Thank You
Ashwani Kumar
M.No.[protected]
e-mail- [protected]@yahoo.com

Dear All,

My name is Kadarkarai Murugan and I am a very small scale second hand dealer of buying and selling used cars. I was doing business with ABT by buying the cars which was sold by their customers on exchange.
On 25th Nov 2016, I paid Rs. 92, 000 for a Wagon R vehicle number TN01-AA-0090 through bank transfer to ABT True Value Ambatur. The amount was paid after the deal was finalized with Karthik(sales manager) and when I was about to get the delivery of the car the manager Karthik refused to give the vehicle. He was demanding me to take another vehicle (an Alto) along with the Wagon R, the other vehicle was NOT in a good condition and I refused to take it.
Because I refused to take the Alto the manager Karthik is not giving the vehicle Wagaon R which I booked and shouted at me and challenged me to go anywhere and complaint anywhere and he was least cared or worried about anything or anyone.

I am small scale dealer and I had to pledge my jewels to buy and trade cars but now I am stranded with no clue on what will be the next step.

I am very clear that the vehicle which I booked i.e. Wagon R has to be handed over to me as per the commitment and the money paid.

Awaiting for a positive response from ABT True value managers to sort this out without complicating this matter any further.

Thanks

Kadarkari Murugan

My car was little damaged I took it to my nearest Maruti Suzuki jamkash workshop. The workshop manager talk with me in rude behavior who the hell are you costumers we are the boss here and you have to do everything that we want and refused to give me his contact number and saying too much time for this little repair... please help me I am in BiG trouble...

My car is laying at showroom jyote motors, Bhubaneswar unrepaired, no response, it's been 4 months above they r not responding, what should I do, I also have unexpired insurance policy coverage. Whenever I am going to jyote motors crpf Bhubaneswar they r denying and, they are not doing their work and not even started yet, it's been 4 months above. Please give me some advice I am losing my patience.

Sir, recently Eluru Reddy and Reddy showroom people contacted me to buy Dzire car in exchange of my I 10 car.they valued it for 4, 6500. They asked me to clear my bank loan also. Now I cleared all my loan and contacted the showroom people. Now they say their MD is not accepting.All this took place within a week. I am so disappointed with the irresponsible attitude of the Maruti Suzuki staff of Eluru, West Godavari, Andhra Pradesh, India. Please help me in buying new swift Dzire... Yours faithfully, S.Hebelu, [protected]

I have book baleno zeta petrol version on 13th of july 2016. And till now i am not knowing the status of my vehicle delivery. If inquired in the showroom i have been told that still it will take time. But nobody is confirming the exact date of delivery.

I am in second thaught of cancalling this vehicle and go for other models, like i20 or jazz.

Request you to kindly hlep me in my car delivery as early as possible.