Maruti Suzuki India Complaints & Reviews

Dear Sir/Madam,

I purchased Maruti Alto800 LXI on 22nd August-2016 Reg.No.-RJ-14-TD-5401. Car running only 9700KMs. My both front excels are making sound when I fully turn the car to the Right/Left..

I went at Vipul motors Service Center Malviya Nagar Jaipur. Where they are (Mr.Suresh-Service manager) saying that this is not coming in warranty..although they were not able to tell us that how it is damaged, because car has no any touch OR accidental mark there.

But they are not able to repair/replace that without charge OR in Warranty... They are demanding around 8000/- rupees to replace the same..

I had given my Wagon r on last Sunday to TR Swahney workshop for accidental claims. They had given me one week time to repair it. I m try to call the concern person (Mritunjay) but he is not picking up my call.
I had so much inconvenience when i was there to give my car. There was no GM whom i talk to or give my complaint.
I am very unhappy with this kind of hospitality of maruti.

Took 32000 rs and 5 working days however got my car back with many issues.

1 Reverse parking mirror broken
2 Key remote not functioning
3 Right side mirror cap missing
4 Handle crome removed without permission.

Contacted service center many times but getting very poor response.

Service center - KTS automotors.
Car - Ertika
Memo - BC16005865

Sir/mam
I have handed over my accidental wagon r car to prem motors, baies godam,, jaipur service centre on 09.11.16. Survey has been done on 11.11.16. Till date my car not repaired. It is in the same condition as was handed over to the above said service centre. This shows poor services delivering by the agency.
I expect immediate action in this regard pl.

FW: turbo complain CRM:[protected]
Inbox

ATM Queue
Dear Sir, Thank you for contacting Maruti Suzuki Customer Care. We have recei...
Oct 14

guna sekar
Oct 25

to ATM
hi sir i am gunasekaran from rajapalayam viruthunager dist tamilnadu my contact mobile number [protected] we have purchase car swift dzire car chase number 548453 reg numberTN 84 8050 on 29/09/2014 and till now getting service and ABT marut limited after driving 81000 k.m as experiance sortag millage and complaint to abt on 06/09/2016 only today came back and saying issue on turbo charger.also they cliamb they warrenty got expired now 29.09.2016 asking of the total replasement amount is 21000 {twenty one thousand} my car is in warrenty while leave in the serice station i will able to beare lose an account off delay by service station please do need full

I have booked a maruti celerio zxi optional on 8th september 16 in rajalakshmi cars mylapore chennai given a booking amount rs 10000. They have committed a delivery date on 06th oct but they fail to deliver the same.
After i have changed the dealert taken the vehicle.
Now they are deducted a cancellation amount rs 500.
I didn't collect the chq from them. Because they have not given the vehicle on time. So that only i have cancel my booking. Then why re he deducting the amount.
O pls clear the issue ask him to refund my booking amount of rs 10000
Name t s sathish kumar
Contact no [protected] /[protected]

I s. Balaji from tirunelveli. I booked a celerio zxi car (Blue) on 26th oct 16 at aathi cars pvt ltd tirunelveli. Now i asked to when i take a delivery, they told manufacturing unit still didn't sent, so it may takes another 15 days, its so inconvenient for me further there are lot of competitions in the world, so pls take a right action with your manufacturing default, and make solve my scrutiny asap, i need a delivery within this month end otherwise i change my opinion to other brands.

My new ciaz purchasing by me before 3 month...a mouse enter his air condition amd ac fail...service center and showroom said its your fault...i want to know what is my fault...and what am i do now...please give me your best service...i only believes in maruti company im this field...mouse is not my pet...i want to know how there is space where is mouse entered...this is designing prblm...not my fault..

I had got done service of my vehicle at rhwan motors, niranjanpur, dehradun service centre in september. 2016. After service done i found one of the covers of my vehicle tyre missing. I brought it to the knowledge of service advisor. He assured me to arrange it. 2 months have passed and still he has not arranged it. I want it be provided to me at the earliest since it is not available locally.

Today at morning i goes to saraswati automobiles (maruti authorised service station) at 44 b. p., neelam bata road, faridabad, haryana for my car service which vehicle no. is hr 51 ay 6508.in my car there is problem self start. i asked to concern person for it. after entered of car in service station mechanic says that there is battery problem. then he checked self with his another battery. but problem is persist. after that advisor & owner says that there is self
Problem & we would not gave surity of it.in whole service station, we would find a single person who says that after service of self it work properly.
And owner of service station mr gagan wadhwa & his service advisor also misbehave with me.
Please do the needful about it.

Hi,
I am doing lot of followup with your dealer, tovget the refund of my exchanged car, no positive replay frim showrrom, not expexting such pathatic service barnd like MS.

Also escallated to MS Head office now its more than 48 hr no one reverted on my escalation.

Will never foget this experience & never say you service is good.

Its alway Pathatic Pathatic Pathatic.

Nitin
[protected]

Dear Maruti Team,

My self Ajay Parmaar owner of CIaz ZDI Plus i am being a loyal customer of Mruti Suzuki .

Ii would like to draw your kind attention towards your customer services which Rohan motors givres to customers, I would like to inform you that i bought a Maruti Ciaz car dated on 30th dec.2015, i had faced lot of problem since i have purchased this car i had faced a problem of high fuel consumption, so maruti dealer told me this is quite normal but how this is normal, then i raised a complaint against the same, three months back on on 33, 500 Km high pressure pump and injector had been replaced as recommended by maruti dealer .My car is in normal warranty and i had faced lot of problems since i have purchased this car .
My car was break down on yamuna express way on 11th nov, 16 due to the coolant leakage when i was coming from Agra i have called to Maruti dealer and he came with the technician and he top up the coolant and advised me to not to drive the car and then i visited to the Rohan motors which is in greater noida . He told me that he raised a technical query to Maruti due to saturday and sunday he did not recive any clarification for the same and i have meet Mr.Reddy and i ask for the solution and i am really surprised that he did'nt have any solution for us and my service Advisor Mr.Lalit told me that he have to dismantle the engine and i am really surprised that my car is driven only 35, 854 Km and he have to dismantle the engine and it will take 30 days to repair my car . This is really unacceptable to me that in Ciaz car engine will be dismantle in just 35 k .All my services was done in Maruti dealer time to time as recommended by Maruti dealer.
Now i ask to get the courtsey car but he don"t have any courtsey car .
This is really pathetic services i have ever seen in my life .
I will never ever buy Maruti car in my whole life .
i would look forward to Maruti for the support for customers.

I request To Maruti India to look into this matter .
Thanks and Regards
M/S PARMAR INFRA DEVELOPERS PVT. LTD
45 RANVEER NAGAR ITI CROSSING ETAWAH(U.P)
[protected]
[protected]

Should i say

Dont Buy Maruti Vehicles Due to Poor Service Center

I have trust on Maruti Vehicles So i Bought My Car Swift Dzire Zdi From KURUKSHETRA Registration No HR07W5061

From the very first day it has sound from Left side Dashboard and Right side Diggy

So i go for service Center Of maruti in Sector 2 Kurukshetra. They take 3 days to solve this issue and solve 80 percent of this sound issue

Now again Same Sound from same parts are Coming and i visit to Service center Sector 2 Kurukshetra on 06 November 2016

They were unable to solve the issue

Again i visit on 10 November 2016 and still they were unable to solve the issue

Again i visit to Service center Kurukshetra Sector 2 on 11 November 2016 Still it has no Solution

Take take 5 hours every day for repairing the vehicle and without any repair in vehicle they give it back to me

You can check Bill receipt i have mentioned on them that i am not satisfied.

I met to Workshop Manager for this issue and he tighten the workers for this but in evening when i got my vehicle and checked that same sound is coming from same parts then i try to meet the workshop manager but he was not there due to whuch i have to come back

I want to know that is this is the trust of people on maruti that you can solve the problem in such a days

I request you to please improve the quality of your service center of sector 2 Kurukshetra Haryana

Please repair my car i have no time to visit again n again in service Center

This service center has Broken my trust on Maruti

Problems

1 Sound of Vibrations from Left Side Dashboard

2 Sound from back right side of Diggi

Totallt Rating The Big Zero out of 10

Sumit Kumar
Veh Reg HR07W5061

Hi,

I was delivered a wagon r vxi (Wb08c3258) on 6th october, 2016 from one auto jagadipota. During delivery i was informed that they were short of mud flaps and footmats.

I was promised the same once durga puja got over. However, there was no intimation of the same after durga puja. On my calling up the center, i was asked to call up the sales executive mr. Souvik mondal. He was clueless but was helpful in trying to help me get them, however it was useless.

I was informed that those two items will be provided aftet 30th october i. E. 1 month after delivery. On 19th october, i went to the showroom to collect the tax token and hsrp token. I was then asked if i could take an "idol" and "close the case" instead of the outstanding items.
Shocked to hear such a statement.

I was given footmats on that day from an alto 800 and these were pretty ill fitting. I accepted as my car was getting dirty.

Till date i have not received any mudflaps and given the condition of the roads, small stones have hit the backlight from the rear tires and damaged it.

I made a mistake in purchasing from your showroom. The experience has been pretty bad.

Kaustav

Hello Team,

Below is the copy of the mail sent to Maruti from my side -------


I would like to bring to your notice that I am a loyal customer of your brand and have been using your vehicle for last 8 years( Alto - Wagin R - Ritz) however with the last vehicle i bought in Jan 14 Ritz LXI ( Car no - MH - 02 DG -8071) i have been cheated where in the sales guy from you team has sold me me the extended warranty w/out informing me all the clause that the warranty become null and void if the customer goes for external fitment and charged me RS 7600/- . After purchasing the vehicle, I have done external CNG fitment from outside trusted vendor - Bindra (Andheri East) Mumbai . Today there is a problem is the car starter and it is as such covered in the extended warranty but because of the clause of external fitting the Andheri Link Road workshop is telling me that i should pay the exps which is ideally not correct because it was the duty of the sales representative to inform me before selling such warranty.

I would like you to reconsider this case and do the needful as I have already paid the price to your company and needs to done from your side as such the cost is Rs 4500/- however it is not the matter of price but the trust i have in brand.

However i know you have the choice to tell me no but that relationship no long move ahead as the trust is no more left . So i would be immediately selling the vehicle and moving to another Brand which somehow i think wont happened considering the long term association . Because if i see what you will gain is ~Rs 4500/- at the cost of one long term client which is leaving your company with bad taste and feeling and would be nothing but a negative marketing tool for the company.I hope it wont happen and we can come to some mutual consent and consider this as one of the request because i was not aware of such clause and happened to come across today when the car break down and went to your andheri link road work shop.

Hope to get this resolved from your side completely to my satisfaction so that we continue this journey of relationship and trust rather looking for all such small immaterial cost.


Data asked by company till now is below as per the below mail is as follows, which I have provided to them -

From: ATM Queue
Date: 08/11/2016 20:20 (GMT+05:30)
To: "Karan ."
Subject: FW: Complain CRM:[protected]

Dear Sir,

Thank you for contacting Maruti Suzuki Customer Care.

We have received your communication regarding the concern shared about Maruti Suzuki Ritz LXI.

However, we request you to send us the following information, to expedite in this case.

· Name and complete address of the dealer from where you have purchased your vehicle. Vitesse pvt ltd.B-10, Gopi chambers, opp citi mall. New link road . Andheri w - 53
· Name and complete address of the service centre where you visited. Vitesse pvt ltd. 11 shah industrial estate . Opp laxmi industrial estate . Link road andheri west - 53
· Kindly share the name of the sales representative whom you interacted with, at the time of purchase. I dont recollect the name but he came from dealers office from where I purchased the car. I have the receip and allfor deatails if reqd

Regards,
Karan
[protected]

I am Nitin Vincent barbose, from vasai, Mumbai, pin 401201.contact no.[protected]. I had booked swift vxi on 06/10/2016 from MAGNUS MOTORS, from Virar, I was told delivery on 22/10/2016. Then on 26/10/2016 then 30/10/2016 then 05/11/2016 then 07/11/2016 and so on dates are going on. Now I am told 16, 17, 22 still ggoing on. Can I ask what is going on. Show room manager and representative are know talking like a local guy. I have been given lots of promises.these is serious matter. Immediate can you take any action. And give me positive response.other wise I am going to take some action. Thank you.

Hello,

Booked Date: 17 -Aug-2016

Booking NO: SOB 16001114

Contact No: +91-[protected]

Email_ID: mailtoshyam.[protected]@gmail.com

I've booked celerio vxi (o) on 17 - AUG - 2016 at "SHENBAKA CARS PVT LTD", pondicherry. We never went through this situation, we already had swift and we are having ciaz. This is 3rd car from the maruthi, and it's been 4 months since we booked car, but till now car didn't get delivered.

Branch manager is behaving like local guy, we don’t even have a feeling like talking with manager. And today they told that we will try to deliver the car before Jan 2017.

The worst part is one of friend booked car after me, and his car got delivered last month itself. Delivering a car or not, first feed some respect to your dealers, they are behaving like ugly.

If this case continue in this branch, this your gonna lose the business in Pondicherry Location.

Thanks & Regards,
Shyam B.

Sir,
I bought a maruti suzuki wagonr – vxi model (chassis – a 92088, engine[protected] white), from satyam motors, (hoshangabad road misrod) bhopal, m. p., dt.[protected].
Sir, it is in your kind notice yet i didn’t get registration no. i am facing many problems; i can’t drive my vehicle without registration no. after a long period (3 and half months). i have no any dues and any formalities from my side.
Sir this is a very bad experience with the dealing with maruti suzuki (satyam motors, bhopal) to me and my family and we are suffering from it.
The dealing agents from satyam motors side were mr. pranesh trivedi and sachin d. i am regularly contacting with them but i am not getting sufficient reply from them.
Sir, i want your kind consideration and attention and hope you will take action on my complaints.
Thanking you sir

Mohammd rehan
(national museum of mankind, igrms, govt. of india, bhopal)
Mob. [protected]
Email: [protected]@gmail.com

Dear sir,

I have made a booking of Baleno Delta Petrol grey model in Kiran Motors LTD Nexa at surat via Receipt no.1617/1233 order no 40NB-40 on 19/08/2016. while at the time of booking they give me promise that they will give me delivery in the first week of October 16. But still not give the delivery and they giving reply they company is not sending us the Petrol Delivery.

So I want to confirm that is it right or wrong. because I doubt that they are giving delivery to persons who made booking after me on the basis of installation of excess ACCESSORIES.

Hemal Jhaveri

Dear Sir

I am Rajeev Srivastava, I am 26 year old customer of Maruti Suzuki.Through his mail I want to highlight the unfair practices adopted by you dealer in delivery of Vehicles.I booked Vitara Breeza VDi+ Red Color through your dealer Fair Deal Cars Pvt. Ltd. 4 to 6 Dilshad Gaden, Main G.T. Road Delhi on 17/06/2016 by depositing Rs.21000/- through cheque, cheque was cleared on 21/06/2016.After the Booking I was in regular touch with Dealer and every time they assured me that they will deliver the vehicle as soon as they get it from suzuki.On 2/10/2016 we visited the dealer showroom and it was informed to us that the car booked till 8/06/2016 was delivered by Suzuki. and in next lot( approx. in 15 days) I will get my car.After that I called in dealer office approx. after a week and they informed me that my Car still not delivered by Suzuki, I again called in Dealer office on 26/10/2016, on that day Dealer told me that My Car has still not delivered by Suzuki and probably I got my Car on next week.I again called to dealer office on 4/11/2016 and they told me that in last one month Suzuki has not supplied any RED Color Vitara Breeza VDi+ therefore it's not possible to provide you RED Color Car and if you want any other color than probably we arrange it immediately.I told him that during my last visit in your office it was informed to me that I will get my Car within 15 days but now you are telling me different story.I told him that from day one I informed very clearly that I want only Vitara Breeza VDi+ in Red Color and no other alternative is acceptable to me so please arrange me the CAR I have booked.

As I was very fed up with telephonic conversation I visited to dealer office on 6/11/2016 and asked them about my car, again they said that it will take 15 more days. I told them that my friends who booked the cars in July 2016 got their cars than How is it possible that Suzuki has not supplied the car I booked, they again told me that Sir we are helpless as Suzuki has not supplied us your car and we are not in position to inform you the date of delivery and if you want we cancel your booking.I told him that if you are unable to inform delivery date please provide me the details of Booking and I will talk to Suzuki directly about the delivery.During conversation sales manager of Fair Deals asked our booking details we informed him the booking date he checked the papers and informed me that my booking was canceled and amount was refunded, I get shocked by his statement, he shows me the sheets where in front of my booking Refund was written.I told him that I never asked for refund and without informing me who has canceled my booking, he also surprised and asked his Team about the same.When he called his juniors they start blaming one another and we didn't go any answer that how my booking get canceled.Sales Manager told us that Fair Deal has already Handed Over the Car booked till july 2016.After that to hide their mistakes the whole team started to offer us different Permutation and combinations of other models like Ldi+ (with acessories) etc. etc. but I Told them that I want only Vitara Breeza Vdi+ (Red color).Dealer told me that they are not in position to deliver Vitara Breeza Vdi+ (Red Color) Before December 2016, which I told them is unacceptable to me.

With the whole episode I really felt cheated and this shows the unfair practices going on in Fair Deal.From last 4.5 Month I am waiting for my car and suddenly i got the information that dealer has canceled my booking without informing me.The response I got from dealer is unethical, unfair and irresponsible and I completely lost faith in Suzuki and Fair Deal.From last two days we were in shocking condition as it hurts me a lot.Due to the irresponsible and unethical behavior of Dealer I suffer mentally and financially.I request you to please immediately stop these unfair practices, immediately deliver me my car i.e. on or before 15/11/2016 otherwise I have only option to left is to take suitable action against company and dealer.

Regards

Rajeev Srivastava

Booking Date:17/06/2016
Model: Vitara Breeza VDi+(O)
Red Color