Maruti Suzuki India Complaints & Reviews

Hi sir i am gunasekaran from rajapalayam viruthunager dist tamilnadu my contact mobile number [protected] we have purchase car swift dzire car chase number 548453 reg numberTN 84 8050 on 29/09/2014 and till now getting service and ABT marut limited after driving 81000 k.m as experiance sortag millage and complaint to abt on 06/09/2016 only today came back and saying issue on turbo charger.also they cliamb they warrenty got expired now 29.09.2016 asking of the total replasement amount is 21000 {twenty one thousand} my car is in warrenty while leave in the serice station i will able to beare lose an account off delay by service station please do need full [ FW: turbo complain CRM:[protected]]

I would like to bring certain things into your kind notice about your one of the leading Maruti Dealer ‘PASCO Automobiles’, Gurgaon. Had purchased ALKTO K10 AGS on 28 March 2016 for my spouse on certain good notes that your AGS technology will certainly give a riding boost and pleasure for such new technology specially for Women drivers. But unfortunately post 07 months, the car suddenly started vibrating like a heavy diesel car while picking up on initial Gear on ‘D’ & ‘M’ modes.

I personally kept it under my observation for couple of days from my wife and had been taking to my office for certain days just to be doubly sure on the current issue. Unfortunately, this whole transaction actually cost us a lot as my Wife doesn’t drive non-AGS car and somehow she had used UBER & OLA Cabs for couple of weeks to commute her office.
Nevertheless, I found that there is a Calibration & Body Throttle mechanism issue inside the engine which is not in good shape on certain extend, hence, on Monday, 24th Oct 2016, I took my car to PASCO Workshop (Pasco House, 6 old Delhi Gurgaon Road, Sector 18 Industrial Estate, Pasco House Gurgaon) to get the issue rectified.

It took me about 25 mins to get an Advisor from the PASCO officials. Suddenly an Advisor, Mr. Mansingh came to me and taken my issue to the car mechanics. He gave me a TAT of 02-03 HOURS to get my car rectified and handover. Now here the precise issues started.

Please refer the Pictures was being taken by Mr. Mansingh, specially, Photos 1, 2 & 3 and then refer the last attachment named ‘Dented on Bumper’ & ‘Cut on Bumper’ been taken by me (as evidence) inside my car parking area at our apartment post noticing the damages. You may also refer the below picture that clearly defines how PASCO Mechanics manhandled customer’s cars like menaces. I personally experienced that they treat cars like criminals. Sometimes, I felt that my Gear Rod will come off the way PASCO Mechanics shift gears and I am 100% certain that the current damage has happened just due to such sheer negligence and manhandles either by Mechanic Pradeep or Monu who actually took my car for Road Test and did the diagnosis and rectification.

Let me tell you that the VIBRATION issues is still existing and have not been rectified completely and the day, 24th Oct 2016 has cost me certain damages on the front bumper of my CAR instead of satisfactory services from MARUTI & PASCO overall. The front bumper has got a bad cut (shown in red circled area in the aforesaid picture) due to major impact being done by PASCO Mechanics while transacting the vehicle around the workshop and I firmly believe that it is really hard to ACCEPT for PASCO people that they have done this hustling altogether on my car on the cost of rectifying the issue as the repair cost was ZERO and the Car is under Manufacturing Warranty.
It seems that if the repair cost comes FOC of the Customer, the PASCO people (specially Mechanics are trained to do so) will damages the car from certain angles which is hard to find immediately. And if Customer finds it PASCO people will start quarrelling and debating with the Owner and if finds the damage later under certain doubt by the Owner then its Customer’s FAULT always as PASCO MECHANICS ARE SUPER HUMANS OR ROBOTS WHO NEVER MAKES FLAWS DURING THEIR WORK! This is really Pathetic, Nasty Mental State and Sickening Attitude altogether!

I demand a new BUMPER IN SAME COLOR and ZERO VIBRATION ON 1ST, 2ND & 3RD GEARS OTHERWISE PLEASE ALLOW ME TO RAISE THE COMPLAIN TO CONSUMER COURT AND OTHER MEDIA COVERAGES.

This is to inform you that I am very much disappointed with maruti suzuki dealer and salesperson. I already have lodged a complain at call center (complain no: [protected]) but dealer is not taking it seriously. All the details to call center are provided by me.

On 20/8/2016 one maruti sales person and true value executive came to my home and valuate my ford figo (AS-01AZ-1174) Rs 1.5 lakhs, , , , , I agree and they took my vehicle to dealer. On 24/8/2016 they gave me a written invoice (money recipe) against my exchanged car. My car loan was not ready so I told them that I will inform them once my loan is ready. On October when my loan is ready I approached them and they told me they cant give me a exchange value of Rs 1.5 lakh (showing me some of technical reason with my old car after 2 months) and said to take return my old car if I am not agree. So I am lodging this complain.

Here are some open questions which are not clear to me.

i) if they cant give me a exchange value of 1.5 lakh then why they give me money receipt.
ii) they are showing some technical fault on my old car( my car is with dealer for last 2 months, dealer can defect my car )
iii) if dealer cant give that value why they keep my car for 2 months with them.

If my problem will not be solved by maruti satisfactorily i will register my complain at government consumer forum and other legal action against company and dealer.

I am attaching my money receipt and booking form with this email.

I have gifted ciaz zdi shvs on 4.11.2016 to my mom. but now various life taking problems have occured in the said car which r as follows.
1. on long journey on touching the speed lmt of 100 the car suddenly looses the power and speed goes on droping in spite of acceleration. then on falling the speed till 50 55kms/hr. car does not go beyong that till quite a long.
2. earlier this problem used to vanish after struggling with driving till 50 kms. then problem went on increasing till 100kms now its 220 kms. car does not take pickup at all. after a hault of 1 night the car starts moving smoothly and fews days later problem occures again.
3. yetardays incidence i. e. 31.10.16, machines started knocking and lost power during overtake we were saved from accident.
4.in spite of 4 times checking our car by authorized dealer why this problem is not resolved.

Will maruti suzuki take responsibility of our life's. we hav paid 10 to11 lakhs for ur product by trusting ur brand which is hard earned money. we customers r not for ur r&d. plz correct the fault or take back ur product. i cant risk my parents life with ur product.

This was my first and worst experience with maruti. i thought i had the best car provider when i purchased my ertiga vxi cng engine no.7110987. chassis no.353236 registeration no. mh47a8498 on 20.11.2015.

I was returning to mumbai from dhanu on 30th october when all of a sudden the clutch stopped working on the nh8 highway and there was smoke coming out from the engine. my brothers and my family with a 6 year old child were in the middle of a dark patch with only bushes on both the sides of the road. trusting that maruti will provide immediate assistance as assured by their continuous advertising that they are a customer centric company, i called up the maruti helpline for help. the call was routed to a call centre in new delhi and the representative did not know head nor tail about the location as he was not familiar with the place. with great difficulty i registered the complaint. all this happened at 6:20 pm and as per the message i was promised to get the assistance of a technician within 35 mins. the technician calls me and without even coming to the site says we have to bring the car to the service station by towing it. so they gave me the number of the towing person. he calls me after an hour and says he will take more time. so both the families wait patiently without food and water, stuck in the middle of a highway. at 10:30 pm the towing person calls me again saying there are no services available and asked me to leave my car there and return home by other means of transport, and on tuesday raise a fresh request and he would get it towed to the nearest service station. we were left strandard on the highway untill a good soul who was passing by helped us out with a number of a towing person. finally we contacted the person and he came to our rescue at 11:30 pm. by the time we reached paramount maruti centre in mira road it was 12:10 am and we reached home at 1:20 am.

This morning the maruti personnel called me and said that i would have to pay rs.10, 000 as the clutch had been burnt and the battery had gone off. the battery will definetly go low as we had to keep the hazard light on from 6:20 to 11:30 pm to avoid an oncoming vehicle from banging into us and causing more trouble for us. this is not the service expected from maruti who talks big about customer service and is one of the leading car company. i am utterly dis-satisfied and surprised to know that such a giant company cannot afford to have the necessary infrastructure in mumbai and that my call had to be routed to new delhi. this experience was like explaining something to someone who did not know to read and write. i do not blame the call centre personnel as he was doing his duty, however maruti should buck up and walk the talk instead of just advertising and giving false promises to its customers. i am also attaching the messages received from maruti.

Regretfully,

Cerita mendonca
A dis-satisfied customer.

I had bought vitara brezza zdi+ through popular vehicle & service, chennai on 13/04/16. at 6335 km the vehicle got struck at the outskirts of dindugal due to water pump failure. i registered a complaint in maruthi customer care and was attend by pla motors dindugal the belt was replaced under warranty and i asked for the reason for the belt failure for the new vehicle and their reply was that we don't know the reason because this is new model and we are attending first time and now for the second time i faced the same compliant of water pump failure in 10460 km. now this time i want to know the reason for this issue why this happen continue within 4000km after hearing only am going to service my vechile and both the instance i am with my family having 2 kids during midnight i faced lots of hardship to transfer them to a safe place. i am afraid of taking this vechile for long journey

Respected sir,
I purchase Swift dzire zxi 2010 model from MR Santosh kumar. In june 2016 engine and brake work service work was carried out at Maruti Suzuki sidhi vinayak vehicles workshop, near govt. Polytechnic college in Jhajjar (dealer code 0b01).
After engine repair i observed following defects in car

1. Steering wheel fitted wrongly
2. Engine wiring holding clamps found missing.
3. Main engine air filter found hanging, filter side box fitting clamps missing and not fitted.
4. One tyre centre metal cap missing

sir on 22 oct I visited the agency again but no one their was able to listen my problem.

Sir I never except that our Maruti Suzuki service centre can do this type of pathetic simple work.

Sir i request you to do needful please. I will be very thankful to you.

Job card no. In jun JC16002105.
Cash memo no in oct BC16001593.

Dear Sir,

I want to lodge a complaint against Maruti Suzuki. I brought a Ciaz nearly 11 months ago. At the time of purchase i was promised an Average of 28 but the average is hardly 15. I am not even getting the cooling at the back despite there being two ac's. Despite of my repeated companits at the complaint board and email id i am not getting any reply. The service centre says we won't be able to help you now contact the regional office. Regional office is not giving any reply.

My Name is Narendrakumar Khandelwal
Mobile no is [protected]
Vehicle number is MH40 AR 3916

Kindly help me with this

Sir recently during dipawali period i have come across a major fault in activation of alarm system.Bursting of crackers causes frequent alarm activation in night which is disturbing sleep. even a slight sound of bursting of crackers causes alarm ringing and lights flashing causing much disturbance for whole night.if parked somewhere during day causes much embarresment to me aspasserby stare at the car and me.

Sir,
I have been an owner of a dzire car since 2010 and has been serviced from indus motors, murinjapalam, trivandrum, kerala.
I have been much depressed with their service during my service period and made complaints with their company many times, but in vain.
They're collecting much money but service is very bad.
This week, i spent rs 70000 for repairing of car (50000 as claim + 21000 as cash).
But their service was very bad. They did nothing. My car was with them for one and a half month, but the result was full of depression.
Must take action against them for these types of cheating.
Yours faithfully,
Ganga ss,
Reg no. Kl 01 ax 8312
Phone : [protected].
Trivandrum.
Kerala.

Having car swift dzire march 2015 model, problem is in brakes, brake pedal is not being press so went to Maruti centre in ambala (Modern Automobile) in september 2016 they changed brake vacuum, brake master, pins an brake oil under warranty and problem was solved, now only 1 month later problem has been arise once again and I went to same centre in ambala and now they are changing brake master.
I want to apprise you that this is a serious problem as this is a brake issue and this time I was about to meet with an accident .
Kindly look into this matter and make it sure this should not happen again.

This car met with an accident in March and every thing was done in maruti service center, kindly see current problem may be related with this accident because before this I never faced brake problem when car was done around 22, 000 KM.

Sir,

My car (reg no kl-04-aa-8088) meat an accident, and i given my car for service at herculies automobiles intl (p) ltdccsb road, chungam work shop alleppey, kerala india with insurance clame
They changed the back bumper but its not fixed properly, after, 3 times i given my car for fitting the bumper properly, each time they tell any excuse, and yet now they would not cleared the problam, please do the needs for fixing it

Binu n nair
Email, [protected]@gmail.com, phone +91 [protected]

I have purchased maruti wagon r cng from paramount wheels pvt ltd, dealer situated in miraroad, maharashtra.
My problem started from the date of booking 18 aug 2016.
I was promised delivery on 5 th september 2016. When i inquired about my car delivery on 5th september they told me that it will be delayed by 1 week and i will get it before 14 th sept. Again i waited and again they told me that they will be able to deliver me after 7 more days. It was keep happening and finally i got delivery on 4 th october. It was with price hike of car due to tax hike on 17 sept 2016.
So i had to pay that extra money around 5000 rs because of their late delivery.
Then i brought my car at home. After 1 week i found that there is seat belt knob is broken of driver seat. I immediately informed dealer about it. First they sent me to their workshop then workshop manager told me that they cant do anything about it and dealer will replace it. Then again i went back to dealer. Manager neetu sharma told me that they cant do anything and i hav to pay money for that. When i argued she told me that she will send an email to maruti and will revert back to me in 2 days. So i waited for 7 day then also i dint get any reply from dealer side. So i decided to visit to dealer. I asked receptionist about manager neetu sharma. She told me she is on second floor of same building and she will inform her. So she informed and told me to talk to manager on telephone only. This was the very bad behaviour of a manager of dealer shop of well known vehicle company maruti suzuki. She dint even bother to come down for 5 minutes and meet in person and talk.
On the phone she told me first that she had not got any reply from maruti and when i argued why they dint give me feedback for the same, she told me that she had informed their sales person to tell me that maruti is denying to replace the broken part. And she will take 5 more days to revert back to me as she is very busy in delivering car as it was dhanteras and diwali days. God bless those people who are purchasing car from this dealer.
So she is not bothered about customer whome she has delivered and only bothered about delivering car in any condition good or bad.
So again i came back to home got mail from her in evening that she cant do anything and i hav to pay money and cooperate with them.
So i decided to make people aware of this and also avoid such bad dealers. I am now deciding to go to consumer court for same. This people should be tought some lessons.

I HAVE RECIVED THE THE MAIL FORM THE EMAIL ID [protected]@engineer.com WITH THE FOLLOWING MESSAGE
Maruti Suzuki India Limited,
Regd. Office: 1, Nelson Mandela
Road, Vasant Kunj,
New Delhi -110070
REF: "MARUTI SUZUKI" DIRECT RECRUITMENT OFFER.
Your Resume has been selected from WWW.SHINE.COM for our new plants. Our Company selected 94 candidates list of Senior Engineer, IT, Administration, Safety & Security, Civil Engineering, Legal Adviser, Hr Executive, Production, Accountants, Marketing and General Service Departments. It is our pleasure to inform you that your Resume was selected as one of the 94 candidates shortlisted for the interview in MARUTI SUZUKI COMPANY on the 7th of November, 2016. At 11.00 AM in New Delhi. The SUZUKI Company is recruiting candidates for our new Plants in Delhi, Mumbai, Guwahati, Hyderabad, Kolkata, Bangalore and Chennai. Your Interview confirmation letter along with your to and fro Air Tickets will be provided to you before the schedule date of interview. The Company can offer you salary package for this post starting from Rs.30, 000 up-to 5Lakh Rupees per-month + HRA + D.A + Conveyance and other Company benefits .The designation and Job Location will be fixing by Company HRD, at the time of final process.

You have to deposit (Cash) as an initial refundable Interview security amount in favor of the company’s accounts Officer name in charge to confirm your refundable payment of (Rs16, 000/- (Sixteen Thousand Rupees Only) through any SBI / ICICI BANK branch. The Account details will be provided to you upon your response. This is a refundable interview security fee. Your Interview confirmation letter and Air tickets will be provided to you after the confirmation of your refundable deposit in the bank. Please note that the Company will pay all the expenditure to you at the time of face-to-face meeting with you in the Company. Your Job profile, salary packages and date of joining will be mention in your Employment Letter, Note that, Your to and fro Air tickets will be send to you very shortly after receiving the confirmation of cash deposit in the bank. We wish you the best of luck for the subsequent stage. The last date of security deposit in bank is 4th of November, 2016. You have to give the information after deposit of the security amount in bank to the Company HRD via email. The interview process and arrangements will be made by SUZUKI COMPANY. Lodging, traveling and local conveyance will be arrange by SUZUKI COMPANY. The candidate has to deposit the initial refundable security fee as mentioned above.

THE REASONS FOR REFUNDABLE INTERVIEW SECURITY DEPOSIT:

This is a measure we have taken to check unserious candidates who we selected and shortlisted for interview and send them to and fro Air Tickets and other supporting documents and they failed to appear for interview but rather convert the air tickets to their own personal and selfish use which is a huge loss to the company and we failed to recruit the needed Candidates as a result of this act. Your refundable security deposit will be refund back to you after the interview. You have to come with the original copy of deposit slip to collect back your refundable Interview Security Deposit.

Fill the below details and send to this email id only: [protected]@engineer.com

1.
Full Name:
2.
Address:
3.
Date of Birth:
4.
Gender:
5.
Mobile Number:
6.
City/State:

Best Regards,
Mr. Linux Saito
Director of employment
Tel: +91-[protected]
Email: [protected]@engineer.com
MARUTI SUZUKI INDIA LTD

Inline image 1
Maruti Suzuki India Limited,
Regd. Office: 1, Nelson Mandela
Road, Vasant Kunj,
New Delhi -110070
REF: "MARUTI SUZUKI" DIRECT RECRUITMENT OFFER.
Your Resume has been selected from WWW.SHINE.COM for our new plants. Our Company selected 94 candidates list of Senior Engineer, IT, Administration, Safety & Security, Civil Engineering, Legal Adviser, Hr Executive, Production, Accountants, Marketing and General Service Departments. It is our pleasure to inform you that your Resume was selected as one of the 94 candidates shortlisted for the interview in MARUTI SUZUKI COMPANY on the 7th of November, 2016. At 11.00 AM in New Delhi. The SUZUKI Company is recruiting candidates for our new Plants in Delhi, Mumbai, Guwahati, Hyderabad, Kolkata, Bangalore and Chennai. Your Interview confirmation letter along with your to and fro Air Tickets will be provided to you before the schedule date of interview. The Company can offer you salary package for this post starting from Rs.30, 000 up-to 5Lakh Rupees per-month + HRA + D.A + Conveyance and other Company benefits .The designation and Job Location will be fixing by Company HRD, at the time of final process.

You have to deposit (Cash) as an initial refundable Interview security amount in favor of the company’s accounts Officer name in charge to confirm your refundable payment of (Rs16, 000/- (Sixteen Thousand Rupees Only) through any SBI / ICICI BANK branch. The Account details will be provided to you upon your response. This is a refundable interview security fee. Your Interview confirmation letter and Air tickets will be provided to you after the confirmation of your refundable deposit in the bank. Please note that the Company will pay all the expenditure to you at the time of face-to-face meeting with you in the Company. Your Job profile, salary packages and date of joining will be mention in your Employment Letter, Note that, Your to and fro Air tickets will be send to you very shortly after receiving the confirmation of cash deposit in the bank. We wish you the best of luck for the subsequent stage. The last date of security deposit in bank is 4th of November, 2016. You have to give the information after deposit of the security amount in bank to the Company HRD via email. The interview process and arrangements will be made by SUZUKI COMPANY. Lodging, traveling and local conveyance will be arrange by SUZUKI COMPANY. The candidate has to deposit the initial refundable security fee as mentioned above.

THE REASONS FOR REFUNDABLE INTERVIEW SECURITY DEPOSIT:

This is a measure we have taken to check unserious candidates who we selected and shortlisted for interview and send them to and fro Air Tickets and other supporting documents and they failed to appear for interview but rather convert the air tickets to their own personal and selfish use which is a huge loss to the company and we failed to recruit the needed Candidates as a result of this act. Your refundable security deposit will be refund back to you after the interview. You have to come with the original copy of deposit slip to collect back your refundable Interview Security Deposit.

Fill the below details and send to this email id only: [protected]@engineer.com

1.
Full Name:
2.
Address:
3.
Date of Birth:
4.
Gender:
5.
Mobile Number:
6.
City/State:

Best Regards,
Mr. Linux Saito
Director of employment
Tel: +91-[protected]
Email: [protected]@engineer.com
MARUTI SUZUKI INDIA LTD

I purchased ecco 7 seater van since 9 month ago[protected] from nerul (navi mumbai) showroom. as per company rule they not provide me cng in my van. i fit cng kit from outside after the purchased. nowdays i seen my silencer is not working properly. i show my van in showroom[protected] for the service. during warranty period they still charging money for service.

I waiting for you positive response

Uddhav deulgaonkar [protected]

I have maruti 800 with cng company fitted. Regularly i am servicing at m/s nanda automobiles - kalol (Dist - gandhinagar - gujarat).

Servicing of my car is very poor. This is twice happen to me. My car no gj 18 - 1786. Dusting found every where even after they hand over my car after service.
Why such kind of negligence from your authorised service center?
I had already complaint regarding the issues that i faced at the same service center nanda automobiles - kalol (Dist - gandhinagar - gujarat).
Even my nabour face the same problem, he has wagon r.
Date of service : 23.10.2016
I refuse to collect my car in that condition so their representative told me sorry and assure for re-washing to me as well as my nabour.
Is it only customer duty to ensure his car after service? What will be role of authorised service center.
You have only interest to sell your vehicle, after that customer will be on god trust. You never ever taking prompt response and motivate the customer. You always take it granted to your service center that i observed from my past experiences.
At-least reply me that what action you have taken against concern from my serious complaint.

No of foot met was 8 in no, 4 in rubber types, another 4 in 3d hard black foot met, i hv a bill also both 8, on 19th oct 2016, my car swift dzre od 11f 4290, hv a last free servicing, i was out of station since few dys, yesturdy i m notice that my foot met was being changed, i compaint against these factor but no body solve my problem, sir plze help us, servicing area no register will maintain, and cc tv camera also, so further this will happen

I booked wagon r vxi silky silver on[protected]Rs. 5000/- booking amt), with bharath auto cars p ltd, as delivery promised before diwali. I made full payment of rs. 443879/- through rtgs on[protected], as promised delivery after full payment, but now they are delaying delivery stating that vehicle not available with the dealer. While taking full payment they told vehicle was in transit.

Kindly do the needful.

Hello Sir,
To be honest I have never seen this type of suspension in any cars. really very poor suspension. there is no comfort at all. I am really to say that the car has been announced as premium segment car that is not deliverables. how can you justify that the car is premium hatchback.

Regards
Ishan Ojha
101/182 Meera Marg,
Mansarovar
Jaipur
Phone: [protected]