Maruti Suzuki India Complaints & Reviews

I am an avid maruti cars lover & I have had most of the maruti cars from 800 to Ertiga. Recently I bought XL6 in replacement for Ertiga. XL6 as a whole is a very good family MUV & it's comfortable for 6 people even in long journeys. My only grievance is the headlight, it is very useless while driving during foggy & rainy nights, you cannot see anything & I felt it very unsafe to drive with these headlights during rain & fog especially.during night on highways. I am sure your engineers might have checked everything before launching the car but even then my humble request you to drive it during night on a rainy day & during heavy fog so that you can appreciate the problem thoroughly. Pl change these headlights with the better ones atleast in future cars & also give a solution to upgrade these worst headlights.

Dear Maruti team,

With a very heavy heart and lot of disappointment I regret to inform that the car that I had purchased on the seventh of this month Maruti Ertiga tour CNG, Which went to Mussoorie yesterday and the clutch got free, I had to get the vehicle towed to the Maruti Rohan Motors service centre last evening, firstly the security refused to accept the vehicle and expected me to stay with the vehicle till morning. I reached hone at midnight. Most importantly now the service team is telling us that we are at fault where as the part in the car was weak and could not support a simple drive to Mussoorie.
I wish Maruti understands my concern and provide me with a decent solution.
Thanks and regards
Sagar Bhatt
[protected]

Ar Maruti team,

With a very heavy heart and lot of disappointment I regret to inform that the car that I had purchased on the seventh of this month Maruti Ertiga tour CNG, Which went to Mussoorie yesterday and the clutch got free, I had to get the vehicle towed to the Maruti Rohan Motors service centre last evening, firstly the security refused to accept the vehicle and expected me to stay with the vehicle till morning. I reached hone at midnight. Most importantly now the service team is telling us that we are at fault where as the part in the car was weak and could not support a simple drive to Mussoorie.
I wish Maruti understands my concern and provide me with a decent solution.
Thanks and regards
Sagar BHATT
[protected]

Hello,
I booked wongr Cng, after 3weeks, fair deal pvt ltd denied to give the car

Fake promises
Don't book the car

Sir
navneet motors service center, dungarpur, rajasthan
कार सर्विस के लिये दिया गया था, लेकिन कार का सेंटर लोक खराब कर दिया अब वापस ठीक करने के लिये मुझे पांच बार बुलाकर वापस भेज दिया कभी वर्कर नही, कभी वर्कर फ्री न होना बताया गया मुझे 4 महिने से यह समस्या आ रही है हर बार मुझे 40 किलोमीटर आना जाना करना पड्ता है मुझे पेट्रोल का व समय का खर्च करना पड्ता है I मुझे उचित न्याय दिलावे I

Dear Sir,

I had purchased new Maruti Dzire from the Adharsha karimnagar dealer in December 2018 and within a span of 3 years steering column has jammed. it makes noise while turning the wheel right or left. The service center has raised the complaint to Maruti company and they said that they have not yet received any response from company and they said that the chasis is not in defect car list, It cost 40000 for replacing a steering.

However it is strange for me that how can a column get jammed with such initial running. Is there a fault in the steering parts provided by Maruti in those lots.

I have started losing my confidence in Maruti cars now.

Regards,
Sravan Kumar B

Hello,

Am using 2012 model Zen Estilo, Suddenly gear is not working, when I put 1st gear its automatically moved to neutral and reverse gear is not working.

Please assist.

Name: Vasanth Praveen raj
Mobile : [protected].

Regards,
Vasanth

Dear Sir,
I had purchased new Maruti Dzire from the Shah and Sanghi dealer in June 2018 and within a span of 3 years with 22260kms running the steering column has jammed. it makes noise while turning the wheel right or left. The service center has raised the complaint to Maruti company and this would take around 15-20days to get the part. I don't know whether it will be covered under warranty.

However it is strange...

My car Vitara Brezza 3033 which I had deposited in the workshop at 9:00 in the morning after the appointment and told me to deliver the car at 2:00 am asking to change the suspension arm of the car, now the same thing is telling you that the car We will be able to give till 4:00 and we have a train from Lucknow to Jammu at 3:30, please take appropriate action.

I booked Maruti Swift vxi on 02 Feb 21 at agency house A&N islands, and still I didn't get the car, when I booked than they promised me car will come in 45-60days of time.
Now almost 08 months passed.
Pls do the needful.
Regards.

Even from minor Collison only, the paint of the body gets peeled off.
This is such a very bad experience with maruti suzuki that the body paint quality is so bad that you can't believe that when it touches from anything, firstly the paint got extracted from the body .
Please 🙏 do some favour and I also am having life example with me that I cannot believe as well that small touch only the paint got out...seriously very bad quality to be used by Maruti suzuki

Dear sir

Am buying a car from true value. After one month facing issue's regarding battery & left tyre jam. No body take care my issues.
Kindly resolve
#[protected]

Dear Sir/ Madam,

Greetings from Rajmohan Dhandapani to all of you at Maruthi NEXA!!!

At the outset, I wish to congratulate the articulated efforts taken by Maruthi Suzuki in manufacturing people-friendly and pocket-friendly cars for INDIA and the world. Around six months ago had bought my first car " MARUTHI XL6" much to the liking of my son and family and the car has clocked around 4k odd kilometers.

We had planned to visit our home town and prior to our travel had given the vehicle for thorough inspection and service to your Nexa dealer (Udupi-Service Centre).

On 3rd October 2021, my family and I were returning back to Manipal from my hometown Trichy, Tamil Nadu and as we had approached near Agumbe at around 10 PM, we heard a loud burst from the left front of our car, and luckily I was driving at a 40-kilometer speed so I managed to stop the car safely and my family was saved from a major accident/catastrophe. When I got the tire replaced by the spare wheel, was able to notice that the tyre sidewall had burst. We have spent so much money on a car of good repute, why is the quality of tyres at stake?

Also when we try to change the Stepney tyre, the Jack was also broken. It was really tough to handle those situations, especially on the dark night @ 10 pm.

Kindly look into this very seriously, and take care of the safety of your customers’ life and of course Our big trust in your brand.

Thank you for the Bridgestone report., as I anticipated, They washed their hands off the issue by citing numerous reasons. However, you must understand that we purchased the car on the trust of the Maruti Nexa brand, not on the strength of Bridgestone tyres. In fact, when I purchased the car, I specifically requested Apollo or MRF tyres from your salesperson. However, because it is a company fixture, they denied it. Then there was no choice but to buy the XL6 but since I liked that so much.

Now since my car tyre had blown up just after 4100 kilometres, will you, as a customer, accept Bridgestone's negligent reply? But it's immoral to me. Brand-Maruti Nexa's customer support should not be like this.

I request that Maruti Nexa investigate this thoroughly and respond positively to this matter. I've attached a few screenshots from the XL 6 owners forum on Facebook, which highlight many of the owners' complaints about the terrible tyres. I'd appreciate MARUTI NEXA to replace all of my car tyres at no cost with MRF or APOLLO. Because the safety of my family's ride is in jeopardy due to these low-quality tyres. Due to the busted tyre, we already had experienced a dangerous night in the jungle.

I would appreciate it if you could organize to get the tyre changed from your side and also inspect the car for any other damages due to this incident.

As a possible consequence, I politely request that you perform the needed as soon as possible. Look forward to hearing from you at the immediate earliest to resolve this issue amicably.

My car purchased August 2021.. Only 4000 kilometor running my new swift car tyre cracked very low quality tyre.. All tyre check bulging I told dealer, apollo tyre... The company told different...

Mene gadi ki booking 28/07/2021 ko Khated motocorp Indore me lagai thi aaj mujhe inki aur se message aur yah call kiya gaya ki aapki gadi hamare yaha par aa gayi he aur use Lene ke liye aapko accessories jiski kimat 91040 Rs.he dene par hi aapko gadi di jayegi nahi to yah gadi dusre ko alotment kar di jayegi.
Mujh par dabav dala ja raha he ki aap gadi ko accessories ke sath le mene kaha ki order book par mene yah likhwa diya tha ki me gadi ko bina accessories ke lunga to bhi khaded motor ke dwara yah kha ja raha he ki hum gadi bina accessories ke nahi denge.
Isliye mujhe accessories jo 91040 ki he wo Lene par hi gadi dene ka mujh par pressor dala ja raha he aur mujhe mansik rup se paresan bhi Khated motocorp dwara kiya ja raha he.
Isliye mujhe gadi ko order book ke anusar bina accessories ko lene ke liye me agree hu aur mujhe aapke dwara gadi di jaye nahi to me aapki company Maruti Suzuki ke khilaf Consumer Foram me aur contract ko todne ke liye aap par me Court me karwahi krunga.

My car number DL3CCM1824, was gone for service before one month, today when I arrived to take my car from service centre many beer bottles, drinks found below the seats, even bluetooth connected with unknown names of many people they are not doing test drive but they have taken my car for their travelling and enjoyment .it is really ridiculous.hope u take action against them not just ignore my complain.
SERVICE CENTRE-maruti suzuki service center, Mahipalpur, new delhi.
CAR-DL3CCM1824
MY PH NO- [protected]
CAR AGENT-GULAB

Respected Sir or Madam

Our job card no is JC21009573

Our car number is WB12D3499

Three or four work will be done
1 Body accident repair
2 Air conditioning not cooling
3 General car services
4 General other checking

Already 10 Days over car yet not complete

Insurance authority Future Generali Surveyor Debasish Samanta phone number[protected] clear their concent for go ahead to work on last Monday 27 09 2021

But our car yet not complete

Is this your customers service

I know Maruti Suzuki is the number one car manufacturers in India

This is not happening

I daily follow up with Bhandari Automobile authority requested over phone for early delivery of the said car or vehicle

But no result yet not come

I surprised Maruti after sales service

This is our forth number car

This is our business car vehicle

We are suffering very much regarding this matter

I know from Bhandari authority body shop repair completed their worked on Tuesday 28 09 2021

From Wednesday 29 09 2021 our car goes to repair for Air conditioning

But four 4 days over no feedback will not receive from these department

This is our strong complaint against Bhandari Automobiles authority

You are requested to kindly look into this matter and give us your valued feedback at the earliest and also further requested for early delivery

Awaiting your valued action in this regard

Best Regards

D K Naskar
Representative
Lakshmi Pattern Works
Ichapur Road Dasnagar
Howrah 711105 West Bengal
India
[protected]

Dear Sir

I, Darpan Ptel, your customer, am writing this mail with regards to need help for replacement of my original faulty tyre.
I have purchased Dzire ZXI from Kataria AutoMobile Pvt. Ltd., Makarpura– Vadodara on 09/08/2021.

In Only one month and 1280 km, I car tyre is damaged during the drive on Ahmedabad - Vadodara NH1.

I had contact to my dealer Karatia Automobile, Makarapura-Vadodara. they directly told me that I need to contact apollo tyre dealer. we have not any guarantee for tyres.

I also complained regarding this in Maruti customer care. after selling a car they even not care about their customer. Initially I got 15 day late PDI kit, after that only in one month my car tyre is damaged and also getting cheap product service experience from the company.

Please help me for this.

I am facing the same issue in my new 2020 Maruti Dzire. It is the top AMT model . The car was purchased in December 2020 and this is the first rain in the month of August 2021 but i had observed that if the rain water falls on the windscreen, the entire windscreen gets foggy. I have to run the wiper and the AC at full speed. Even after this, the windscreen has a sort of spots all over it. This almost reduces the visibility. I had cleaned the wipers and the windscreen with different shampoos, and other cleaning agents, but there is no improvement. Leave the Highway, as it becomes so difficult to drive the car even in the little drizzle in the city. In the parking slot i can clearly see that same amount of rain is pouring on so many different cars, but there is no fogging issue as it shown in my car. I feel so sorry and cheated that i trusted the big brand of Maruti!!!

My vitara breeza streeing not working properly only runs 24000 km