Maruti Suzuki India Complaints & Reviews

We booked our car at Kataria Automobiles - Makarba, Ahmedabad for the Model of Swift Dzire VXI CNG 1.2L on 2nd April, 2022 by having a commitment to have a delivery of it within a Month & officially they have mentioned to deliver it within 2 months which is coming at before May end. Now they are sending an official email by mentioning delay in delivery & would be possible by 31/07/2022 which is pathetic & worst response.

Booking Reference: SOB22000045

I Have went for replacement of Silencer. But they have done servicing and forcibly collected amount from me. I asked the same thing but they rudely behaved and hold my car keys and said they are not going to give me till I make payment. They are like rowdies .
I have driven only 3000 kms from my last service . Even though they have again done servicing without proper information.This kind service is not expected from varum Motors.Its an worst experience I had with Varum Motors

Hello Team,

Please be informed, I am have been facing a huge problem with Maruti agents and customer services. It’s been almost 15 days and I have not ended up with any solutions.

For your reference,
I have booked a Maruti Ertiga Car Booking (ID SOB[protected] with Vipul Motors Sector 63 Noida on 28th December-21. At the time of booking I was informed that my vehicle will be delivered in 3 months. Where, Some of my known got their Cars within 2 months of booking. My first point of the complaint is Still I am waiting for my Vehicle to be delivered. Later Side, When I headed up for the current status. Now, I was asked to wait 2 more Months. I decided to wait for that extended period, meanwhile I got a Call from the Agency where I book the Car stating that New face lift model is released and now I will have to pay approx. INR-100K for that Model.
My concern is now, if I didn’t opt the updated version why should I pay extra 100K to avail that Model. All I need the Model that I have booked for. I have been following up with authorized Maruti representatives with no positive outcomes and proper response.
Moreover, They are very rude while communicating.
I have got a message this is attached below stating, To avail the new facelift model a customer needs to cancel the previous booking and to apply for the new one with updated Cost.
Since I did not opt for the facelift Model, I am going to bear any additional cost rather.

Please look into this matter, I am hopping a quick and Positive solutions of this considering the Maruti best for its customer relationships and services.

Regards,
Anil Atri.
[protected]

I have a new ertiga zxi plus its mileage is very worst company mileage is 18 to 20
But on road it is giving by 13 to 14 I think I have wasted my money in buying this vehicle rather than I could have buyed crysta it's also a same mileage so better ban ua vehicle in petrol it's tottaly waste of money

I bought speedometer one week ago it was not working properly...meter has gone strucked..we arised a complaint on the staff members but there was no response even they are rude at answering..i request u to take a severe action regarding my complaint

This is to bring to your kind notice that the Baleno Zeta model 2019 TS07GZ6634 that I have purchased has some serious issues related to its glass arrangement.

The glasses used in my car are of Delta model (which has plain glasses). My car was supposed to have tinted glasses as per the Zeta model.

This entire thing came into the limelight when one of my glasses got damaged and I took my car to the service centre in NEXA Service TR Sawhney Automobiles Gurgaon, sector 62.

This was confirmed by their GM Mr. Ajay and the staff. This entire case has been discussed in detail with Mr. Ajay, and since then I have been following up with him on the same. It’s been 14 days now that I haven’t got any response from them. They are simply making false promises and not working towards resolving the situation.

As a customer, I want this issue to be resolved as soon as possible for I have paid full amount w.r.t the Zeta model. There’s no communication from their end and they are simply dragging the things.

This is how you cooperate with your customers? Seriously, I feel cheated at this point. Even when it is the fault of Maruti, they are expecting the customer to do everything.

We have left our car after a minor accident as the car Stopped after sometime of the accident and it threw the coolant outside

We have called the tow it but as the rates were high my father managed and tow it to the service center by other vendor on 18th April

They said they have given all papers and documents and now insurance people will check and let us know what is the issue

From 18th since now we do not have any update what is the issue Why the engine stopped working

There is no ETA on the resolution or even nobody bothered to provide timely updates

We are suffering for 10 days because people working at your dealership do not know anything about customer service or they are not getting paid enough as they do not want to work at all

It is 10 days now and we still do not know the cause How long it take to figure out what is wrong with the car

I have lost all trust as my car is not old by 1 year
A new car performing like this Engine stopped while coming from Indore to Ujjain after a minor accident as it was just a collision with a rock and not a mountain

This is risking our safety and I am afraid this will happen again as in a new car less than a years old where all the service has been done on time still in such short distance travel it stopped and threw out the coolant and we had suffered a lot that day
And still suffering because of the pathetic services we are getting from your Dealership

Also we have not received any calls for service as well
Other vendors do their job and they do call for 1st service and so on but here no service due calls have been made from your side as clearly you guys just believe in selling the product and not giving proper services after that

ALSO NOW THEY ARE HARDLY PICKING UP OUR CALLS

I got my swift Dzire repaired at vehicleades Maruti workshop, Chamba ( Himachal)
Front bumper, grill, condenser, radiator were replaced.
Front bumper and grill are of very poor quality as compared to the previous one. The workers claimed that they are getting only these parts from their authorities.
Moreover the finishing of the installed bumper is very poor.
It’s not properly settled at many places leaving very asymmetric finishing which cudnt be managed by the workshop people.
Poor experience at Maruti vehicleades, Chamba ( H.P)
Though dealing of the workshop people was satisfactory.

Dear Maruti,

Number of time I sent emails to get my car
Sx4, zxi variant invoice. Because the dealer who sold me already closed many years back.

This car I purchased in 2007.

I am enclosing it's documents

I have purchased 2nd hand Maruti suzuki car wagonr lxi, year 2008 engine number F10 DN 4511121, Chassis Number MA3EED81S00691033 reg no: KA-01, MD 8616. So please give me a duplicate invoice copy.

Have purahsed maruthi espresso from george motors Kundanoor, ernakula, kerala ( dealer)Your above referred invoice shows an amount of only rs. 5, 03, 899.74 after considering a total discount amount of rs.17, 100.24. But you may please not that you have only considered an amount of rs. 3000/= in george maijo invoice i just received. This clearly shows a difference amount of 14, 100.24.
As you know,
As required all papers for corporate discount and exchange bonus were submitted to you in time. These offers were also given to me by my nearby show room at trichur.
As you are aware i have paid an amount of rs.617916/= to you towards the cost of my s-presso. Thus this excess amount charged from me. and they are not willing to pay back. its kind of cheating . I need my amount back as soon as possible or same will be foirwared leagly

you can reach me on [protected]

I had booked for Maruti Alto Lxi using Maruti suzuki website in the month of Nov2021 ( 22/11/2021) for the delivery from Shruti Motors dealer at Davangere. I have paid Rs5000/ as ebooking advance.

My booking details is as below :
Order ID WEB[protected]
ENWUIRY No ENQ21003847
TXN ID[protected]
AMOUNT Rs 5000/-

I was assured delivery of vehicle in Dec 2021. But later i was told by dealer that it may take another 3 to 4 months. So i purchased vehicle from Mandovi Motors Bangalore Chamrajpet branch. I cancelled booking from Shruthi Motors Davangere . BUT TILL TODAY MY EBOOKING SUM OF RS 5000/ HAS NOT BEEN REFUNDED THOUGH I CONTACTED CUSTOMER SERVICE CARE MANY TIMES. PLEASE REFUND AT THE EARLIEST

I have complained in perfect auto rajkot that my steering sticks so they told middle rod we have to change and it comes under warrenty but it was not available at perfect auto but they told they will order but it's been almost a year but no action has been taken till now

Delhi
21th April, 2022
The Police Commissioner
delhi 110005

Subject: Unauthorised Parking of Vehicles

Sir

On behalf of the residents of karol bagh, I wish to draw your attention towards the unauthorised parking of vehicles in our crowded area which is causing a lot of inconvenience to the locals.

The people don’t bother to park their vehicles at proper parking zone. Sometimes they park their vehicles in such a way that the pedestrians face difficulty in walking along the road. Whenever a passerby complains about this inconvenience, they rebuke with aggression. Sometimes they even start to fight.

We humbly request you to look into the matter at the earliest. Kindly make proper arrangements for policemen in the area or set up a police booth to prevent unauthorised parking. It has become a nuisance for the residents.

We look forward for favourable consideration from you soon.

Thank you

Yours sincerely
Manish

It is very hard to say about the false commitment made by Rana Motors G T Karnal Road. They initially booked a car Ertiga CNG on 11th Feb 2022 by saying that they will deliver the car by March 2022. Later when I called them in the month of March on 15th they called me at the showroom and said Ertiga is discontinued for the facelift version. They said sir u can book Dzire CNG If you want VXI model in that we will give you tomorrow and if you want ZXI then we will deliver you the same on or before 31st March 2022. On 16th I made the booking for Dzire ZXI

Later on the manager said on 27th March 2022 they said 31st March 2022 might not be possible for us but on 5th we will confirm the date of booking that at what date we will give you the car in the month of April whereas the concerned sales person said that they will deliver the car during navratres. Later the sales person went on leave and now today on 6th of April 2022 when I called them to know the status about the delivery they said you have to wait for another 24 weeks I mean this is not the way to harass the customer. Still I gave them time till 15th that if they can try for something to sort but no news from them. Because of them I am standing no where neither here nor there.

Apart from that I've made the booking on 16th but they've registered my file on 20th which makes a greater impact on my booking.

Concerned persons are GM Mr Lamba
Sales Team Leader Mr Dharamveer
Sales Rep Mr Sumit Sachdeva

Sir kindly solve this issue or else next complaint I will raise in consumer court.

We have booked a maruti vitara breeza at modern Automobiles at Industrial phase -1 chandigarh where on the date of delivery our car has been discharged on the favour of another customer without waiting for our Response Even the manager has talked in very rude manner with is totally unethical as per the Customer and client relationship Absurd words have been used on the part of manager also we are totally disappointed with such kind of treatment . This totally shows the lack of moral responsibility towards the client by the Managing staff
This wasn’t expected by the Modern Automobiles Chandigarh.

I have Maruti Celerio diesel version 2015 model VDI.

Self starter carbon holder broken, it is a small child part of the whole self starter assembly.

This part is not available from Maruti. Maruti & its service provider Beekay Auto, Asansol telling that instead of the child part the whole assembly need to be changed. The child part may cost 700-800 Rs but the whole assembly cost is Rs 10, 000/-.

Company intentionally forcing customer to change the whole self starter assembly.

My car is lying uselessly for last 2 months.

This is not the business ethics rather cheating to the customer.

Sir we have done my car service on 10April, 2022 then the car charger two point in ertiga has not work after service we have purchased my car on september 2021 newly

so please my car issues resolve it as much as possible.

निवेदन है कि मेरी वाहन संख्या RJ14CK1444 (Swift dzire vxi) दिनांक 25/03/2022 को आपके वर्कशॉप में गाड़ी रिपेयर हेतु दी थी जिससे आपके कर्मचारी ने Head खराब होने से अवगत कराया आप के कर्मचारी ने Head कंपनी के (मारुति सुजुकी लिमिटेड) लगाने या मेरे द्वारा लाने हेतु कहा गया मैंने वह Head बाजार से RS 40000/- में लिया था तथा आपके कर्मचारी को सौंप दिया किंतु कुछ समय बाद जब मैं गाड़ी लेने गया तब आप के कर्मचारी ने बताया कि कंपनी में सर्विस मैनेजर अधिकारी चेकिंग पर आए थे और उन्होंने बिना जॉब कार्ड के गाड़ी का कार्य होता देख उन्होंने कार्रवाई करते हुए मेरी गाड़ी का सारा सामान जप्त कर लिया जब मैं कंपनी में गया था तब आप के कर्मचारी ने मुझे ऐसी किसी (जॉब कार्ड) कागजी कार्रवाई हेतु नहीं कहा गया मैंने तो मारुति सुजुकी लिमिटेड पर विश्वास करते हुए अपनी गाड़ी सर्विस सेंटर(AJMER AUTO AGENCIES NASIRABAD AJMER-305601) पर दी थी ना कि किसी कर्मचारी को!
आप से निवेदन है कि मेरी गाड़ी की चलने अवस्था में नहीं है जिससे मुझे प्रतिदिन टेक्सी किराया[protected] रूपये वहन करना पड़ रहा है व गाड़ी की किस्ते बिना उपयोग किये देनी पड़ रही है इसलिए आप वाद- विवाद का जल्द जल्द निपटारा करने का कष्ट करें, मेरी हुए हानि का भी भुगतान करे!
!!कष्ट के लिए धन्यवाद!!
भवदीय
संजय सोनी
2667/ 6 सायर ओली बाजार
नसीराबाद-305601
Mob [protected]
Mail-Id [protected]@gmail.com

They are misleading me . They can not give me NOC