Maruti Suzuki India Complaints & Reviews

I have registered a complaint at maruti website( CRM:[protected] on 24/9/20010 but still not received any enquiry from them.
I regret to state that it has been over 3 months but the below mentioned dealer still could provide me with the Selector Switch(LPG) Model 97940 M 797CO for my Maruti Omni Car. This is creating a great inconvinience to me. A prestigous company like yours should provide after sales service to clients like us and should not keep us waiting for such parts.

Name RDB Industries Ltd
Email [protected]@rdbindia.com
Address Bishnu Rabha Path, , Ghoramara
City GUWAHATI
State ASSAM
PinCode 781028
Phone Number [protected]
Model Maruti Omni
Model Varient SELECT MODEL
Registration Number 847233
Enquiry About Service/Problem in Vehicle
Dealer City
GUWAHATI
Dealer Name
0901-BIMAL AUTO AGENCY
Dealer Address
JHALUKBARI,GUWAHATI-781 014,,
Date of Purchase of vehicle
29/08/2007
Total Kilometer Covered
61420

I PURHASED MARUTHI K10 VXI ON 18th OCT 2010 FROM M/s SWANI MOTORS PVT LTD.,GT ROAD JALANDHAR WITH ALL MGA ACCESSORIES. WHEN T WENT FOR DARSHAN OF MATA CHINTAPURNI IN HIMACHAL PRADESH ON 22/10/2010 SUDDENLY MUSIC SYSTEM (MGA BRAND) STOPPED WORKING. THEN WHLE TAKING TURN ON HILLY ROAD THERE WAS SOME NOISE FROM REAR RIGHT SIDE. AFTER SOME TIME WHEN INSPECTED I FOUND REAR RIGHT SIDE TYRE WAS HAVING FOUR CUT MARKS & RUBBER WAS CHPPING OFF AND CARs BODY PART WAS PROJECTED BY 25mm IN COMPARISION TO LEFT SIDE. IT WAS VERY SERIOUS MATTER WHILE DRIVING ON HILLY AREA SO HIRED A TAXI FOR FURTHER JOURNEY OF FAMILY & CAME BACK ALONE DRIVING MY CAR.
WHEN I WENT TO M/S SWANI MOTORS ON 25/10/2010 AFTER HEARING MY ROBLEM THEIR SUPERVISOR ON "MAY I HELP U" COUNTER TOLD ME IT IS ONLY DUE TO PROJECTED METAL PART & HE CALLED HIS WORKER FROM DENTING SECTION AND ADVISED HIN TO HAMMER THE PROJECTED AREA TO MAKE LEVEL. THEN I INSISTED FOR JOB CARD THEY PREPARED THAT BUT THEY REFUSED TO ENTER MUSIC SYSTEM PROBLEM. WHEN I ARGUED THAT IT IS MGA BRAND & FITTED BY YOU ALSO THEY ALLOWED ME TO MAKE ENTRY ON JOB CARD FOR MUSIC SYSTEM NOT WOTKING.
IN WORK SHOP AFTER INSPECTION THEY WERE SURE THAT TYRE WAS CUT DUE TO PROJECTED PART SO THEY HEMMERED IT TO MAKE LEVEL. THEY DONT REPLACE MY TYRE. WHEN CONTACTED TO THERE SUPERIOR HE WAS ALSO SURE THAT IT WAS DUE TO CAR BODY GRAZING WITH TYRE SO HE AGAIN ADVISED HIS TECHICIAN TO BEND UPPER SIDE ALSO. THEN I DID NOT ALLOWED THEM TO ALTER WITH CAR BODY. MY DAMAGED TYRE WAS NOT REPLACED BUT THEY CHANGED THAT WITH MY CAR STEPNY.
ITS A VERY SERIOUS MATTER WHICH MAY CAUSE SERIOUS ACCIDENT DUE TO TYRE CUT. PLEASE INSPECT MY CAR & ENSURE ME SO THAT IN FUTURE IT IS NOT REPEATED AND REPLACE MY DAMAGED TYRE & TAKE NECESSARY PREVENTIVE ACTION AT YOUR END.

We are happy to cancel our booking of Acess 125 from your Nagpur Dealer M/s. Nangia Automotive due to giving us false commitment for delivery of Scooter,Misbehaviour of Manager and owner, as we booked on 22/07/2010 for 30 day waiting. yesterday we have cancel the booking.

Now we will try our best cancel maximum number by publishing in news paper , brochers, every thing .i will try my best

Pravin M.Mesahram

Hello ,

I had a terrible month .

I booked an Alto K10 Lxi with AVG motors , Thiruvalla branch for my brother on the 2nd of October 2010 with an advance payment of 5000 RS with a maximum waiting periodof 15 days.

Then what happened is-

Nobody called us to tell the exact date of delivery till 16 th october 2010. We called the sales man and he told us that the car is ready.

On 18th we went the Thiruvalla showroom , then there is no car , 'they are on transit ', is their reply.

So we immediately cancelled the booking with them. Then they started misbehaving , the manager asking me to get out of his cabin when i asked him to give me a receipt for the cancellation .

The manager Mr Shamjith was telling me that they never wanted such clients in future and asked me to leave.

Then i went for the refund money from Kottayam branch. The manager was willing to refund only Rs 4000 , Rs 1000 will be charged as cancellation charges. I explained to MS Beena , the manager that it was not my fault , I waited for 17 days and iam cancelling it only after promised 15 days .Then she was furious and told me that nothing can be done in this matter and
' One customer can do nothing on our business ' and walked away.

I refused to accept the refund as RS 4000.

MY COMPLAINT IS THIS IS THE WAY THESE GUYS ARE SUPPOSED TO BEHAVE ?


regards

Dr J Prasanth Bhattathiri

Have faced bad behavior , negligence of service ,part changed, which was not damaged, took the charges for part & labour. problem is still there, now asking to change another part & saying that there's still no guarantee that it will get resolved.

& saying that you can complain wherever you want.

Dealer - My car. ,service center - Bhopal.
Handled by Mr. Vishal & some other mechanic ,both the times.

Syed Firoz Kamaal
[protected]

I have taken a Alto from Mohon Motor Udyog ( DN 18 Salt Lake City , Sector V , kol-700091 , phone: 4015 3333 , Email : [protected]@mohanmotors.com) and I got the delivery on last Friday at about 6 PM in the evening. Next day we found that there is an issue in the dickey ( Gap in one side of the dickey) and both the axles are rusted. Many parts in the vehicle under body are badly rusted. I am very upset with the newly delivered car. This is a brand new ALTO and this is totally not expected.

Car has not been on road yet and the registration papers have not being sent yet from the showroom. I hope to get urgent assistance from you in this matter and hope to get the car replaced.

I have Emailed maruti and following is the answer I got . My Contact number is[protected] and my Email id is soumya.[protected]@tcs.com

********************************************************************************...⇄

Dear Mr. Chatterjee,

Thank you for visiting our website.

We regret the inconvenience caused to you.

With reference to your query we request you to kindly contact the nearest Maruti Suzuki workshop that would be able to help you. In order to get details regarding the Dealer Workshop, please visit the following URL.

http://marutisuzuki.com/dealer.aspx?cid=06&sid=WB&did=Service

Please feel free to revert in case of any query or clarification.

Regards,
ANY TIME MARUTI
(Call- [protected] or Toll Free[protected]
International Toll Free Numbers:
[protected]From USA and Canada)
[protected]From UK)
Please Visit us at http://www.marutisuzuki.com
004
=========================
From: [protected]@maruti.co.in
Received: 10/24/2010 7:19 PM
To: ATM Queue
Subject: Enquiry About Service/Problem in Vehicle

********************************************************************************...⇄

I have purchased Vagon R lxi on 30-06-10 having proper certificate of true value,after day of purchase vehicle have bubbling and alignment problem in the car,in this connection 6time car has been given to their workshop at Hyderabad Varun Motor,but still problem is as same and now the workshop people are telling that all tyre has to be replace but true value is not willing so i strongly felt that true value staff are not true and car are not true.
Anjani kumar.[protected]

Did not deliver Jack at d time of car deliver

Dear sir, i had purchased a Maruti Suzuki A star on March 31.2010 form MANDOVI Motors pvt ltd, Basaveshwarnagar, Bangalore. since then i am getting a very low mileage from the car which is nothing more than 09-10.5 km /ltr on city roads with A/C. This is all the more disheartening because the purchase was made keeping the high fuel efficiency in mind which Maruti Suzuki strongly says and the tall claims made by Maruti 21.6 Km /ltr on highway & 16 - 17 km/Ltr in city limits. i waited till the first two servicing to expect the mileage improvements , however that never happened and by the third service i knew something was seriously wrong. Then some where in between maruti came up with that fuel tank complaint for A-Star which was nothing more than a gimmick.Nothing helped my car have a better mileage so now I am all fed up with the mileage issue as well as low pick up, like it will take first gear everywhere & sometimes not even in first gear i can climb some height roads n i am trying to find some other gear may be -1 gear. I keep wondering how can a company like Maruti Suzuki manufacture such substandard cars and make such tall mileage claims .If this the way things go then it will surely earn a bad name for itself .Is there a solution to this dismal mileage , someone please help me or else i may have to look for other ways .Let me add to this that my driving is not all that bad ,, i am driving for the last 15 years and have driven various car models .So please don't come up with those endless excuses !!!

This is regarding the quality issue in one of the tyre in my Wagon R LXI duo.

Purchased from Manan Auto Link, Ahmedabad. vehicle's chassis no. 794759 & Engine No 4619400.



I regret to inform that the car has hardly run 10000 Km since purchased on 1pril 2009.

But one of the tyre got burst while driving.

Just wanted to know what kind of quality checks are done, or if the workable quality of these parts are only few months.



I am surprised to see this kind of quality in Maruti which is not expected.

As a customer I request to look into the matter and do the needful.



Rgds,

Ravinder Namdeo
e-mail- [protected]@yahoo.com

Sir/Madam,
I had sent my New Maruti Suzuki Swift Dzire ZDI for 1st Servicing after covering 1000 Kms. but I have been very disappointed the quality and service rendered the washing of both Interior and exterior of my white car as I loved my car the glaze and shine after 1st servicing has deteriorated many folds and I hope the same problem is being faced by other valuable customers too who are not in a state to lodge a complaint and have to bear with the poor service providers. When asked why such a poor servicing is being done then we were told that "How much do you expect in 1st servicing.
So you are requested to look into the matter and take necessary action as per rule.
Thanking You,
yours faithfully
SRITIKONA MURMU
[protected]

Hi Sir,


This is regarding my purchase of Ritz - ZXI (Temp registration HR99 GAT 2685) car from Competent Automobiles (Infocity, Gurgaon). I chose this particular dealer because that was near to my office. Now I really regret that selection of mine. They are just trying to create a bad name for Maruti. Its my second car and I thoroughly enjoyed my time with Maruti till date. Its really shame for them to do such acts, story is as : today due to some scratches on rear and front bumper, I had to send my 3 month old car (Baker Chocolate color Ritz ZXI) for repainting whole bumpers. Paint job is not satisfactory as promised by contact person, I am promised that paint color's difference will subside itself after 2 months of driving, but I am really afraid to believe them after one thing that body shop guy told me while I was receiving my car today. I was really stunned after hearing this, he told me, did you buy this car from us ? I said yes why ! He told me something is wrong with this new car. Bumper is repainted. Well, what can I say then nothing can be done now. Sir Please make a notice of this thing. I know now, everything is based on facts, but how one simple buyer can identify such frauds.

To,

The Director

Maruti Suzuki

Sir,

i had given my Maruti Suzuki Zen Estilo for some minor repair on 25-aug-2010 at Asia's biggest service center for maruti suzuki in naraina new delhi. When i gave my car for the repair they had given me the estimate of Rs.20000/ but afer some days the amount move upto 40000/ it was really shocking for me when i asked them why are they taking that huge amount from me for the minor repair they told me that the whole engine fo your car will be overhauled as well as the head had to be also changed first of all how could it be possible that the engine had to be overhauled when the car is just 3yrs old and just 25000kms had been run and also the average running of my car is just 20kms a day but as i am facing so much of problem without my car i agree to pay the same and i again visit the service center to collect my car as (the time given by the engineer) they told that the break pedal will also be changed worth Rs4500/ as well as i will get my car in the month of November as there deputy manager(Mr gupta) is on leave if these all things had to be changed in just 3yrs just the body is left i am very harrased by the service as well as whenever i had call ar visit the staff had also misbehaved with me. So, I want that some serious action had to be taken on this. Details of my car are mentioned below:

Owner name: Rajiv Gupta
Registration no: DL 2F HC 0034
Make: Maruti Suzuki Estilo
Model: 2007
Contact No; [protected].[protected]

Regards
Rajiv Gupta

sub: poor management of service department

Myself dr. vipul gurjar, MS-general surgeon and professor of medical college. I have observed when we went for service of my car they asked to come at 7 am . so we wake up early in the morning we went your service dept. But there was no attendence for your car except security guard. So we stand like stupid till your incharge come at 9 AM. So we lost our prestigious 2 hr and sleep of sunday.

Moreever when i went to kiran motor chhani jakatnaka branch on 12 october at 7.30 am, attendence came at 9 am but they are not ready to accept our car because staff was not came due to corporation's election. But date of election was pre decided so you must do arrange before time and if your staff is not coming than you must tell when we reache at 7 . 30 am . Ultimately you have accept a few cars at 10 am. So i lost 3 golden busy hour due to your mis management.

please reply me and improve permenantly for same. you can give number and time on phone before days or you must accept a car at 7 am and than u must relived us immediately.

thanks for your poor management!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

[protected]@maruti.co.in , jayaprakash.[protected]@maruti.co.in, [protected]@maruti.co.in, [protected]@maruti.co.in, [protected]@maruti.co.in., KIRAN.BRD.[protected]@MARUTIDEALERS.COM

October 14, 2010

Dear Shri Jai Prakash,

Chu chu problem is not solved so far - GJ6DB 5838

Trust you are fine. Kiran motors has satisfactorily solve the noise problem being generated from front co drive side wheel. The best part of Kiran Motors is that they give a ZERO value invoice which shows what parts they have changed.

Chu Chu / Kik Kik problem problem coming from rear side has not been solved so far and it is more than 3 months that Ms. Maruti Suzuki has not solved this problem nor wants to extend warranty.

Further from the driver front wheel, we get TAK TAK sound. Ms. Amar car verbally told that they had changed the jumper of driver’s wheel and this could be probably be due to bad fitting. God knows what they did as they do not give anything in writing.

I will be giving my car again to Mr. Ketan Bhut. I have called him twice and he will look into my problem and assured me that he will sort it out.

When you come to Vadodara, please let us know so that we can meet to discuss about warranty issues.

Thanking you.

Yours faithfully,



G T Masand
[protected] : [protected]@hotmail.com

Sir,
I the customer Pallavi M Topre has booked the vehicle at Siddhi wheels Pvt ltd,163-a,Rly lines , old employement chowk, solapur 413001 .Tel.[protected], fax[protected] on 03.08.10 with booking amount given till date Rs 35000/- vide receipt no 4270 dt 3.8.10 & receipt no 4760 dt11.10.10 but after passing 75 days. vehicle is not deliver till date. The manager said that you have to wait some time.
Sir i am being a lady has suffer lot of problem to reach my office by bus , auto . If the vehicle is deliver urgently i will be very much thank ful
Your kind co-operation in the matter is highly solicited.
thanking u
yours faithuflly
Pallvi M Topre

I had booked a Maruti Swift Dezire(petrol) with Akansha Automobiles Pvt Ltd, Rudrapur on May 30,2010. I was told that the car would be delivered in 2-3 months.

Till now I have not got the delivery of the car (it is 4.5 months), apart from that after around 3 months the dealer told me to take white color as he said the beige color would take another 15 days. As i did not want white color i told him i will wait for another 15 days. After a lot of follow up there was no hope of the delivery.

In these 4.5 months the ex showroom price of the car has increased by around 30,000 and also the banks have increased their loan rates. So,this is an additional cost i would have to bear now. This is not fair. Now the dealer is saying that the beige color is not available and hence he would be able to give us the car. Now he is suggesting that you can take the higher model or you buy SX4. I do not understand the logic behind this. I wasted so much of time and energy behind this that now I am exhausted to go to another dealer.This is not expected from the dealer of such a reputed company

Hope someone from the company takes action for this kind of behaviour of the dealer.


Regards,
Dr. Ravi Singhal
Kashipur,Uttarakhand
[protected]@rediffmail.com

I had boooked Zen Estilo LXI from Kataria Automobiles Ltd./Vapi on 23/08/2010 (receipt No. 01527) by paying booking amount of Rs. 5000. Persons from Kataria had promised us to give delivery on 11/09/2010. Kataria Automobiles were unable to arrange car by 11/09/2010.

I made full payment on 14/09/2010 ( Rs. 353790 Recpt. No. 01640). Every time they keep us promising that vehicle will be delivered in 3 to 4 days.
Even after daily followup so far i have not received vehicle.
Today when we called Mr. Rohit Mistry/Harsh Patel. They replied that they are not manufacturers & delivery will be possible only when they receive car from
Maruti Suzuki.

If they were not able to arrange car on time they should not have received full payment.

Now we want refund of full ammount allong with interst for 1 month

We urge Maruti Suzuki Personels to look in to matter & take necessary action.


Regards,

Mangesh Khamgaonkar

Email : [protected]@rediffmail.com

I Dr. K. PRABHAKARA RAO,M.S(Ophth), RESIDENT OF AMALAPURAM.

MY VEHICLE CHASIS NO: 165597 and Engine NO: 1293442.

I booked the vehicle 20 days before from SB motors, Rajahmundry, E.G Dist.

My vehicle is not yet delivered. I don't know the proper reason.

I went to Show Room i.e., SB MOTORS, RJY, and i enquired about my vehicle (Wagonar V X I ). The show room sales manager and the team leader were not giving good response to me. They were telling different reasons about the delay of vehicle.

I want the status of my vehicle delivery immediately.

My contact numbers are:

[protected]
[protected].

Sir,

I am a medile class person and after a long strugul i purchase Marithi 800 car in the year 2006, even the loan recovery was not compleated so far and the news that marruthi is withdrawing the car from the sigment.

I request Maruthi to think again or please a alternative addon instrument with which we can run the vehicle in the metros.

Also i request the all the users of Maruthi 800 people to send their request to mauthi.

Thanking you

-Raman murty