Maruti Suzuki India Complaints & Reviews

Hi Sir,


This is regarding my purchase of Ritz - ZXI (Temp registration HR99 GAT 2685) car from Competent Automobiles (Infocity, Gurgaon). I chose this particular dealer because that was near to my office. Now I really regret that selection of mine. They are just trying to create a bad name for Maruti. Its my second car and I thoroughly enjoyed my time with Maruti till date. Its really shame for them to do such acts, story is as : today due to some scratches on rear and front bumper, I had to send my 3 month old car (Baker Chocolate color Ritz ZXI) for repainting whole bumpers. Paint job is not satisfactory as promised by contact person, I am promised that paint color's difference will subside itself after 2 months of driving, but I am really afraid to believe them after one thing that body shop guy told me while I was receiving my car today. I was really stunned after hearing this, he told me, did you buy this car from us ? I said yes why ! He told me something is wrong with this new car. Bumper is repainted. Well, what can I say then nothing can be done now. Sir Please make a notice of this thing. I know now, everything is based on facts, but how one simple buyer can identify such frauds.

To,

The Director

Maruti Suzuki

Sir,

i had given my Maruti Suzuki Zen Estilo for some minor repair on 25-aug-2010 at Asia's biggest service center for maruti suzuki in naraina new delhi. When i gave my car for the repair they had given me the estimate of Rs.20000/ but afer some days the amount move upto 40000/ it was really shocking for me when i asked them why are they taking that huge amount from me for the minor repair they told me that the whole engine fo your car will be overhauled as well as the head had to be also changed first of all how could it be possible that the engine had to be overhauled when the car is just 3yrs old and just 25000kms had been run and also the average running of my car is just 20kms a day but as i am facing so much of problem without my car i agree to pay the same and i again visit the service center to collect my car as (the time given by the engineer) they told that the break pedal will also be changed worth Rs4500/ as well as i will get my car in the month of November as there deputy manager(Mr gupta) is on leave if these all things had to be changed in just 3yrs just the body is left i am very harrased by the service as well as whenever i had call ar visit the staff had also misbehaved with me. So, I want that some serious action had to be taken on this. Details of my car are mentioned below:

Owner name: Rajiv Gupta
Registration no: DL 2F HC 0034
Make: Maruti Suzuki Estilo
Model: 2007
Contact No; [protected].[protected]

Regards
Rajiv Gupta

sub: poor management of service department

Myself dr. vipul gurjar, MS-general surgeon and professor of medical college. I have observed when we went for service of my car they asked to come at 7 am . so we wake up early in the morning we went your service dept. But there was no attendence for your car except security guard. So we stand like stupid till your incharge come at 9 AM. So we lost our prestigious 2 hr and sleep of sunday.

Moreever when i went to kiran motor chhani jakatnaka branch on 12 october at 7.30 am, attendence came at 9 am but they are not ready to accept our car because staff was not came due to corporation's election. But date of election was pre decided so you must do arrange before time and if your staff is not coming than you must tell when we reache at 7 . 30 am . Ultimately you have accept a few cars at 10 am. So i lost 3 golden busy hour due to your mis management.

please reply me and improve permenantly for same. you can give number and time on phone before days or you must accept a car at 7 am and than u must relived us immediately.

thanks for your poor management!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

[protected]@maruti.co.in , jayaprakash.[protected]@maruti.co.in, [protected]@maruti.co.in, [protected]@maruti.co.in, [protected]@maruti.co.in., KIRAN.BRD.[protected]@MARUTIDEALERS.COM

October 14, 2010

Dear Shri Jai Prakash,

Chu chu problem is not solved so far - GJ6DB 5838

Trust you are fine. Kiran motors has satisfactorily solve the noise problem being generated from front co drive side wheel. The best part of Kiran Motors is that they give a ZERO value invoice which shows what parts they have changed.

Chu Chu / Kik Kik problem problem coming from rear side has not been solved so far and it is more than 3 months that Ms. Maruti Suzuki has not solved this problem nor wants to extend warranty.

Further from the driver front wheel, we get TAK TAK sound. Ms. Amar car verbally told that they had changed the jumper of driver’s wheel and this could be probably be due to bad fitting. God knows what they did as they do not give anything in writing.

I will be giving my car again to Mr. Ketan Bhut. I have called him twice and he will look into my problem and assured me that he will sort it out.

When you come to Vadodara, please let us know so that we can meet to discuss about warranty issues.

Thanking you.

Yours faithfully,



G T Masand
[protected] : [protected]@hotmail.com

Sir,
I the customer Pallavi M Topre has booked the vehicle at Siddhi wheels Pvt ltd,163-a,Rly lines , old employement chowk, solapur 413001 .Tel.[protected], fax[protected] on 03.08.10 with booking amount given till date Rs 35000/- vide receipt no 4270 dt 3.8.10 & receipt no 4760 dt11.10.10 but after passing 75 days. vehicle is not deliver till date. The manager said that you have to wait some time.
Sir i am being a lady has suffer lot of problem to reach my office by bus , auto . If the vehicle is deliver urgently i will be very much thank ful
Your kind co-operation in the matter is highly solicited.
thanking u
yours faithuflly
Pallvi M Topre

I had booked a Maruti Swift Dezire(petrol) with Akansha Automobiles Pvt Ltd, Rudrapur on May 30,2010. I was told that the car would be delivered in 2-3 months.

Till now I have not got the delivery of the car (it is 4.5 months), apart from that after around 3 months the dealer told me to take white color as he said the beige color would take another 15 days. As i did not want white color i told him i will wait for another 15 days. After a lot of follow up there was no hope of the delivery.

In these 4.5 months the ex showroom price of the car has increased by around 30,000 and also the banks have increased their loan rates. So,this is an additional cost i would have to bear now. This is not fair. Now the dealer is saying that the beige color is not available and hence he would be able to give us the car. Now he is suggesting that you can take the higher model or you buy SX4. I do not understand the logic behind this. I wasted so much of time and energy behind this that now I am exhausted to go to another dealer.This is not expected from the dealer of such a reputed company

Hope someone from the company takes action for this kind of behaviour of the dealer.


Regards,
Dr. Ravi Singhal
Kashipur,Uttarakhand
[protected]@rediffmail.com

I had boooked Zen Estilo LXI from Kataria Automobiles Ltd./Vapi on 23/08/2010 (receipt No. 01527) by paying booking amount of Rs. 5000. Persons from Kataria had promised us to give delivery on 11/09/2010. Kataria Automobiles were unable to arrange car by 11/09/2010.

I made full payment on 14/09/2010 ( Rs. 353790 Recpt. No. 01640). Every time they keep us promising that vehicle will be delivered in 3 to 4 days.
Even after daily followup so far i have not received vehicle.
Today when we called Mr. Rohit Mistry/Harsh Patel. They replied that they are not manufacturers & delivery will be possible only when they receive car from
Maruti Suzuki.

If they were not able to arrange car on time they should not have received full payment.

Now we want refund of full ammount allong with interst for 1 month

We urge Maruti Suzuki Personels to look in to matter & take necessary action.


Regards,

Mangesh Khamgaonkar

Email : [protected]@rediffmail.com

I Dr. K. PRABHAKARA RAO,M.S(Ophth), RESIDENT OF AMALAPURAM.

MY VEHICLE CHASIS NO: 165597 and Engine NO: 1293442.

I booked the vehicle 20 days before from SB motors, Rajahmundry, E.G Dist.

My vehicle is not yet delivered. I don't know the proper reason.

I went to Show Room i.e., SB MOTORS, RJY, and i enquired about my vehicle (Wagonar V X I ). The show room sales manager and the team leader were not giving good response to me. They were telling different reasons about the delay of vehicle.

I want the status of my vehicle delivery immediately.

My contact numbers are:

[protected]
[protected].

Sir,

I am a medile class person and after a long strugul i purchase Marithi 800 car in the year 2006, even the loan recovery was not compleated so far and the news that marruthi is withdrawing the car from the sigment.

I request Maruthi to think again or please a alternative addon instrument with which we can run the vehicle in the metros.

Also i request the all the users of Maruthi 800 people to send their request to mauthi.

Thanking you

-Raman murty

I am Prof.S.Kalainathan, VIT University Vellore. My Alto car number is TN 23 AA 3197. I gave my car to Ganesh cars for service on 8.10.10. I have informed the service people what are the parts to be serviced including very small parts of cost even Rs.4.00 also. At that time the side mirror was in good condition. Today (10.10.10) I have taken the car from the service centre and found that the side mirror frame was damaged. During the delivery time Mr.Ramesh (customer care) also with me and he also noticed the damage and promised me to solve the problem. Later I contacted the car service in charge through mobile ( [protected]. But the response was not good. But he is telling that the damage happened before giving the car to service. But it is not true. Through mobile the service person explained me about the service and what are the parts going to be changed while the car was in the service centre. But, he did not tell anything about the damage of side mirror.

I have purchased the in 2004. So far I have given the car for service many times to Ganesh car. It is the first time I am not happly with the service and facing the problem Kindly do the needful.

From;
Dr Shabeer Ponnadan


Sub; Brake Problem for Swift Dezire VDi- regarding

Sir;
I’m a proud owner of MARUTI SUZUKI ‘SWIFT DEZIRE vdi’. I have bought my car recently from A.M.Motors,Malappuram,Kerala. I was quite satisfied with my new car. I finished 1st service also at the right time.
My happiness didn’t last for a longer period. Recently, after 1500km, I had a very bitter experience on the road. When I was traveling in a highway I met with an accident. I was traveling in a speed of 60-70 km/hr. four people were there in the car. The road was clear and empty. There was no problem for the visibility also. But I was not able to stop my car. I had a braking distance of 45 meter or more. It was not just stopping even after applying the brake. Car was totally out of control and it just went and smashed with the other vehicle. My car got damaged so badly and lots of psychological trauma for me and for my family too. Thanks to the Maruti for the damages in my car and trauma to me.
It gave me lots of sleepless night. I was just thinking if it had happened to a small kid or a pedestrian instead of the other vehicle.
I was not able to understand what happened to my new Dezire. Because its not a simple normal accident which happened because of carelessness. I could see the road and the other vehicle and I was trying to stop the vehicle. I was not alcoholic also. But without stopping, the car went and hit the other vehicle.
I know that there is a loss of control in electronic power steering, but I was not traveling in such a high speed. I shared my experience with my friends and colleagues. It was surprising that I got the same feed back from the other people too. That is they all are complaining of loss of control for Maruti Dezire sometimes. And they had the same experience also. So I just wanted to inform the MARUTI authority about the DANGEROUS condition. And I don’t know if I should go ahead with the legal procedures for the company’s product defect. So I kindly request you a proper technical explanation for the same. (I do feel so safe in using my Maruti 800 than my new Swift Dezire, because of this brake defect.)
As a doctor, honestly I want to tell you that its a matter of life, nothing else. So I Hope you will do the needful and get me a reply.

Sincerely
Dr Shabeer Ponnadan
Mob: +91-[protected],
+91-[protected]

Sir,
I am the owner of the vehicle mentioned in the refernce and i have purchased it on 11.03.2010
from the dealer named in the subject.

The bike has shown some fault on the back break during the fourth service period and i have
consulted this matter with the said dealer on 30.07.2010.They have replaced the BreakLiner on the
same date by the mode of paid service.After one week of the replacement,the same fault has shown and
i have visited the dealer again.By this time they told me that the Back Hub has faulted and the officials
assured me that they will make replacement of the affected part at the earliest.But till date they
haven’t make any corrective measure for the last two months.During these days I was forced to use the
bike without sufficient break and now it is in a condition that unable to use

At present they are telling that they didnot have any fault on their side and also arguing that it is
the only fault of the company,which has not been sent the mentioned spare part them and that is why
they are unable to replace it . I am sending this letter to know me about the reply which i got from the
dealer is true or not.

I have lost much time and money for getting the corrective measure from the dealer.So if ther is no corrective measure from
the responsible side again,then the only way infront of me is to file a case at consumer court and publishing the same matter in a
daily editiong at the earliest.

Hope that you will take necessary action in this regard and kindly reply me soon.


Kollam With Regard
[protected] BAIJU A
+91 [protected]

booked the vehicle on 15 jul 10 at chogule moters kolhapur vide their receipt no 7490 dated 15/07/10. At the time of booking promised the delivery within tow to three months. Before two weeks informed by the dealer that the vehicle will be delivered within two days and keep the amount ready., and again two later informed their was mistake and my number in queue and the vehicle cant delivery.. Now before one week on enquirer they informed that they are putting in billing and the vehicle will be delivered within 10 to 15 days. Now the 10 days have been lapsed. On inquiry on 08 Oct 10 they are stating that due to Commanwelth games the delivery of vehicle is stopped and now the delivery will take place in next month if possible. Other than these the way of behavior of the dealer is very rude. Kindly look in to the matter.

CAR DETAIL-
1.Maruti swiftZXI B9 111,colour-garnet orange
2.chasis no-MA 3-eye-41soo-134234
3.engine no.-G13BBN-248239
4.Invoice no.50994-KR4CL4 dated[protected]
5.Dealer name-Navneet motors,7-city station road,udaipur dealer code-4901



Right side-rear wheel tyre wears very fast from day one,approached dealer, they told its tyre problem then approached J.K.tyre dealer,they took test drive and noticed disturbing humming sound but declined to accept it as tyre problem. In this repeated visits, months passed and warranty period ended. Maruti authorised service centre namely SAI CAR care,bhuwana,udaipur where this car is serviced regularly,changed spindle R.R wheel, but without any improvement. Now i am told by the dealer and service centre that main pin(rod) between two wheel is defective, if it is so its a manufacturing defect for which i am suffering mentally,financially and it is posing life risk,driving on highways with one tyre depleted badly.My car never met any minor accident so please solve my problem immediately otherwise I will have to move to consumer court and demand replacement of car from maruti suzuki for driving 1 lac km. with mental tension for five years every day.kindly make sure that this problem is solved.
thank you

Dear sir,
I want to buy your scooter, there for i contact your FROM NARODA
delar on phone to know what is the price & delivery period,they told me price &waiting period of 6 to 8 months.i said them ok & ask if i want to buy in 7 days what shuld i do? they told me simple give me RS.10,000/-ON & i will give u delivery.
what we understand this when your DELAR ASKING FOR ON.
I think that COMPANY is also partcipet all thease.

I had purchased a wagon r duo car from COMPETENT AUTO -SOHNA ROAD GURGAON ,HARYANA in 12 march 2010. At that time i didnot know about the document of a lpg car. iknow only simple document.After some days i get document of car and apply for registration.when i go to registration authority for taking R.C. I came to know that my file was objectioned due to non receiving of LPG CERTIFICATE OF CAR. I contact to dealer for this many time for this.Once they say that the salesman who sell us car has gone to Haridwar for kawar.After that they say that they have sent mail to their H.O. Every weak i contacted with but in vain.I also go to Gurgaon for this 4 times.Last time at 25 sept. i was there then they say dont tell us about this, contact the person who is middleman between us , who is an finance advisor.at last i complained to toll free no. of maruti at 03 October.Today 06 OCT. they say that dealer will contact soon with us.
How can anybody wait for 7 months for the documents.I dont know how can they run a showroom of india's top car company.
I wants to say if any body can help me in this matter plz HELP........
Sudhir Kumar
Vill. Balaha Kalan
Teh. Narnaul Haryana
MOB. [protected]

I purchased a Maruti Alto car from M/s. Max Auto, Sangrur on 16.10.2010. After a few days from its purchase, the car met with an accident. The repair done by the dealer workshop was unsatisfaotory and unnecessary parts were replaced just to raise heavy bill to claim from insurance co. The working condition of the car after repairs is worst. No body in the dealership of Max Autos, Sangrur, hears my problems.

Further starting from its purchase, the car gives very low mileage of about 12 kms/ltr. I lodged repeated complaints with the above dealer but to no effect. Even, the car was checked up from other dealers at Solan (HP) and Patiala (PB) but, they also failed to rectify the fault. I am in great problem and have to incur more money on extra petrol consumption. So much so, in the try to have more mileage, the car engine has started making abnormal vibrations which could also not be rectified by the said dealer.

E mail as well as a registered letter has been sent to the CMD of Maruti Suzuki India Ltd. New Delhi. But, no response has been received from him so far.

From: Vijay Jindal, Sangrur, M-[protected]

I am Praveen Chauhan, Engineer in Munjal Showa. I have the swift dzire purchased on 10 nov.2009 from Passco (Gurgaon). One of tyre of my car had punchared before two months. Which repaired two times by an authorised shop. But it dos't work and there is continous leakage and tyre become empty within 30 to 35 hrs. When i talked about my problem to an autorised agency, they told me about the bad material of tyre due to which the grip of rubber are not well. And when i concern about my whole problem with Passco (Gurgaon) on 19-09-10, they did'nt take any type of seriousness toword my problem.
So please help me to over come from this problem as soon as possible.

Regards
Praveen Chauhan
Ph.- [protected],[protected]
email:- [protected]@yahoo.co.in

Dear Sir,

I have purchased a MARUTI SUZUKY Esteelo Zen - VXI as on[protected] from Your INDUS Dealer at Thrissur. The Details of Vehicle are as Follows:-

Class of Vehicle :- LMV-MOTOR CAR-1500
Vehilce is:- New Vehicle
Maker's Classification:- MARUTHI ZEN
Type of Body:- SALOON
Chassis Number:- MA3EMDE1S00309643
Engine Number:- K10BN4087814
Fuel:- Petrol
Colour:- SILKY SILVER
Month of Mfr:- July
Horse Power:-68
Unladen Weight:-865 Kg
Year Mfr:-2010
Cubic Capacity:-998
No.of Cylinders:-3
Seating Capacity:- 5

Before Ist Month's Service the vehicle has Complaint of its Centre Lock. I have mentioned the thing at the time of Ist Service to INDUS at Thrissur Service Centre. They confirm the Complaint and change its parts(if you need i shall give you the details of the Parts) after two weeks (Aprrox.- two days the vehicle with the centre for clearing this.). They are not able to Clear the problem till now. So I am not able to enjoy the full option facility provided by the Company.

I kindly request you that either clear the problem with in One week or Return back the AMOUNT which I have paid for the FULL OPTION.

Expecting your URGENT/SPEED response from yourside.


Thanking You

Yours Truly

Sathyan V.G
Vymely House
P.O Pady
Kodaly
Thrissur-680699
Kerala
Mob:-[protected]

If you are not

My Swift Dzire within 1. years 11 times gone to service station at AMAR CAR + Baroda but till date not completed, every time new problem identified by service engineer. After serving mostly 3-4 days running good.
Today also my car at AMAR CAR and he his asking me for estimation of Rs.21000/- this is not bearable. Please take action against him.

Nilesh Jain
[protected]
GJ17N-5099