Maruti Suzuki India Complaints & Reviews

I am really very very dissatisfied after purchasing Wagon R. Earlier I was having problems from AAlianz and once the things were sorted, I had a problem with vehicle itself. Earlier there was starting problem with the vehicle and after complaining so many times to MOS and service centres and informing everyone, it got resolved in the month of Feb'10. We were continuously telling the service centres that the vehicle is not giving adequate mileage and pick up is not as per standards of Maruti Wagon R, we were told that after the 3rd service(after completing 10,000 km) it will be fine. We have got the third service done in the month of May'10 and the average is still 10 to 10.35 Km per litre. It has deterioated after the third service actually. After that also we have taken the vehicle to service centre but no progress till date. Then we were told by Rohan Motors that there can be a problem of Clutch plate- why the problem is not resolved at the earlier stage. Still no action is taken on this. We were told to change the petrol pump and other things - all other things possible other than providing the solution to the problem.

Nowq we are complaining from 29th of july'10 till today but there is no response from any where. You can even see the details of mails exchanged as follows-


Dear Mr. Arya,
Thank you for visiting our website.
We value you as a member of Maruti family and sincerely acknowledge the inconvenience you have been experiencing. At Maruti Suzuki, our customers are the biggest assets for us and any discomfort felt by our customers is our top concern.
We wish to inform you that we have already forwarded your issue (Case no.-[protected]) to the concerned department. We appreciate your co-operation in this matter and thank you for your patience.
Please feel free to revert in case of any query or clarification.

Regards,
ANY TIME MARUTI
(Call- [protected] or Toll Free[protected]
International Toll Free Numbers:
[protected]From USA and Canada)
[protected]From UK)
Please visit us at http://www.marutisuzuki.com

SE-IB
004

=======================
From: Lalit Arya
Received: 8/4/2010 5:57 PM
To: ATM Queue; [protected]@maruti.co.in; kshitij.[protected]@maruti.co.in
Cc: [protected]@sify.com
Subject: Fwd: RE: Fwd: Enquiry About Service/Problem in Vehicle CRM:[protected]
Have spoken to some manisha to day morning at[protected] and she said that she will revert back in an hour or so - updating about the status. But no response from your side. When i tried the number so many times a day, there was no response and when I called at 5.30 pm, security guard picked up the phone and said that office is closed. Sorry for myself that I have purchased maruti. Really disgusted- the company must be shut down- very very irritating. I am 100% sure that i am taking these people to the court.

Lalit Arya
[protected]
==================
Dear Madam,

Thank you for your email.

We are aware of your value as our customer and we would like to assure you that we will try our best to resolve your issue. We wish to inform you that we have already forwarded your issue to the concerned department. We appreciate your co-operation in this matter and thank you for your patience.

Please feel free to revert in case of any query or clarification.

Regards,

ANY TIME MARUTI
(Call- [protected] or Toll Free[protected]
International Toll Free Numbers:
[protected]From USA and Canada)
[protected]From UK)
Please visit us at http://www.marutisuzuki.com
009
==================================
From: Lalit Arya

Received: 8/4/2010 5:35 PM

To: ATM Queue; [protected]@maruti.co.in; [protected]@maruti.co.in

Subject: Re: RE: Fwd: Enquiry About Service/Problem in Vehicle CRM:[protected]
Fed up of this response. will registering the case with consumer court tomorrow.
- Hide quoted text -

Regards
Anjali
==================================
On Wed, Aug 4, 2010 at 4:37 PM, ATM Queue <[protected]@maruti.co.in> wrote:

Dear Mr. Arya,

Thank you for visiting our website.
We value you as a member of Maruti family and sincerely acknowledge the inconvenience you have been experiencing. At Maruti Suzuki, our customers are the biggest assets for us and any discomfort felt by our customers is our top concern.

We wish to inform you that we have already forwarded your issue (Case no- [protected]) to the concerned department. We appreciate your co-operation in this matter and thank you for your patience.
Please feel free to revert in case of any query or clarification.

Regards,

ANY TIME MARUTI
(Call- [protected] or Toll Free[protected]
International Toll Free Numbers:
[protected]From USA and Canada)
[protected]From UK)
Please visit us at http://www.marutisuzuki.com
SE-IB
008
===================
From: Lalit Arya
Received: 8/4/2010 11:32 AM
To: ATM Queue; [protected]@maruti.co.in
Subject: Fwd: Enquiry About Service/Problem in Vehicle CRM:[protected]
Have spoken to taruna at your ATM number & came to know that the complaint has been closed. no one has even spoken to us and the complaint has been closed. how is that possible.....Waiting for the call from the Maruti and the solution of the problem today itself so that i will not take this matter further to higher officials and consumer court........

Lalit arya
[protected]

====================
Dear Mr. Arya,

Thank you for visiting our website.
We value you as a member of Maruti family and sincerely acknowledge the inconvenience you have been experiencing. At Maruti Suzuki, our customers are the biggest assets for us and any discomfort felt by our customers is our top concern.

We wish to inform you that we have already forwarded your issue (Case No-[protected]) to the concerned department. We appreciate your co-operation in this matter and thank you for your patience.

Please feel free to revert in case of any query or clarification.

Regards,

ANY TIME MARUTI
(Call- [protected] or Toll Free[protected]
International Toll Free Numbers:
[protected]From USA and Canada)
[protected]From UK)
Please visit us at http://www.marutisuzuki.com

SE-IB
008
========================-
From: [protected]@maruti.co.in
Received: 7/29/2010 8:32 PM
To: ATM Queue
Subject: Enquiry About Service/Problem in Vehicle


Dear Admin,
Lalit Arya has posted enquiry
Name Lalit Arya
Email anjali.[protected]@gmail.com
Address E-33 Arya Nagar Apts, 91 I.P.Extn , Delhi
City NEW DELHI
State DELHI
PinCode 110092
Phone Number [protected]
Model Maruti WagonR
Model Varient MARUTI WAGON R LXI BS4
Registration Number 831142
Enquiry About Service/Problem in Vehicle
Dealer City
NEW DELHI
Dealer Name
0818-AALIANZ AUTOMOBILES
Dealer Address
A-24/4 , MOHAN COPRETIVE IND. AREA,MATHURA ROAD,NEW DELHI - 110014,
Date of Purchase of vehicle
17/08/2009
Total Kilometer Covered
13650
Enquiry
Please refer to my mails below. I am really very very dissatisfied after purchasing Wagon R. Earlier I was having problems from AAlianz and once the things were sorted, I had a problem with vehicle itself. Earlier there was starting problem with the vehicle and after complaining so many times to MOS and service centres and informing everyone, it got resolved in the month of Feb'10. We were continuously telling the service centres that the vehicle is not giving adequate mileage and pick up is not as per standards of Maruti Wagon R, we were told that after the 3rd service(after completing 10,000 km) it will be fine. We have got the third service done in the month of May'10 and the average is still 10 to 10.35 Km per litre. It has deterioated after the third service actually. After that also we have taken the vehicle to service centre but no progress till date. Today we were told by Rohan Motors that there can be a problem of Clutch plate- why the problem is not resolved at the earlier stage. Still no action is taken on this. We were told to change the petrol pump and other things - all other things possible other than providing the solution to the problem. Request you to look into the matter asap and provide the solution . Details are- Engine number 4655841 chassis No 831142 Regards Lalit Arya [protected] Wagon R LXI no DL 9CV 0996

Thanks & Regards,
Lalit Arya

You guys know that they are bunch of there they don know how to treat customers,,, they are just spoiling the brand name MARUTI which is one of the leading name in customer satisfaction ... what happen i had some regarding some accident job and services ,,, ( rear bumper ) they replaced it twice but there was no proper color work and fitting work done when i asked for clarification there was no proper response given with lots of careless work an bad customer satisfaction they are spoiling the name MARUTI ,,, now this had happen thrice at the same place,,,,,.... my Car Number GJ-1HR-2461,,Now i want proper feed back or else i would have to approach consumer court.

Thanks
Ashok Nakrani

I Dipak Dumar Dash, Managing Director, Safeguard Estates Private Ltd, Kalinga Nagar, IInd Lane, Plot No-28,Berhampur-10, Ganjam,Orissa, purchased a Maruti Zen Estilo VXI on 6th July 2010 from Lohiya Motors ,Berhampur, Ganjam, Orissa vide Chasis No:-MA3EMDE1S00261670 and Engine No:-K10BN4032014 and after completion of 1st servicing at Maruti Authorized dealer LOHIYA MOTORS PVT LTD-DHARMA NAGAR MAIN ROAD ,Berhampur,Ganjm,Orissa,Pin-760002 vide Dealer Code:-E201.I had gone to Anugul for some important business work in my car and while returning on 25.07.2010 to Berhampur suddenly the break failed at Nalco Square (Anugul,Orissa) and the vehicle met with a serious accident and the vehicle severely damaged

I have lodged a complaint to their mail id ([protected]@maruti.co.in) vide complain no-[protected] to Maruti Udyog Ltd. In reply they were only sending courtesy mails but doing nothing to my complain. In spite of repeated mails on different days they have yet to take have any action to repair my vehicle not even contacted me once. The vehicle laying ideal at below given Maruti dealer of Angul.
AGENCY HOUSE-VIP ROAD, POST JUNGLIGHAT
AT: KANDASAR, ,PO: NALCO NAGAR, ,
Ph #:[protected],[protected],223564 ,
Fax :222604
Email :[protected]@odysseymotors.com
Pin Code: 759145
In spite of repeated reminders they have not send parts estimate of my vehicle to the concerned insurance company even after a week .The vehicle is a new one and because of the defect of their own it met with the accident. I am terribly disappointed with the service that was provided to me and disillusioned with the response I got and am also very sure that the next car I buy shall not be a Maruti Suzuki.

HENCE I NEED YOUR HELP NOW WHAT SHOULD I DO AT THIS SITUATION

I bought the new version of Maruti WagonR from ABT Ltd Guindy in the month of May 2010 bearing the Reg No TN07 BF 9648 and my headache started from Day 1.

I paid Rs 12840 for insurance fee but the insurance receipt says 11880. No explanation from the dealer for this . Repeated emails to the dealer sleeping giants ABT or to Maruti Suzuki did not evoke any response. Smilar is the case in collection of vehicle tax.

The performance of the vehicle is so good that anybody who can walk can overtake this vehicle and I am planing to write to the Museum Department of Tamilnadu Government to reserve a place for this great master piece.

If you have to climb a fly over, hold your breadth, we have to chage to the second gear.

With this vehicle I can never think of overtaking any vehicle since I am not sure when this vehilce will gasp for breath.

Dear Sir,
I am a resident of Dehradun and had a car ALTO VXI(1000cc) of Haryana registration(HR 51K 1974) which i sold off through True Value in Dehradun ( DD motors,Dehradun) on Feburary 01.2010.The payment was all done in time and i was assured that the tranfer of registration will be done in about 6 weeks time from the date of sale of the car and it is the responsibility of Maruti True Value to see that the paper work is done and send to the original owner of the car for his ready reference.
It has been 6 months as on today and Mr Vikas Anand Deputy Manager True Value Dehradun has been lingering on the matter on one or the other pretext and not even giving a satisfactory answer as to when the paperwork will be completed.
I am very sorry to note that the a reputed company like Maruti has such irresponsible people working for them.it gives a bad name to the company as well as shake the confidence of the people in Maruti.
Each time that Mr Vikas has ignored and the lame excuse given by him leaves a bad taste.
It will be a relief to me as well as the other customers of Maruti that such officers in the company be punished and actions been taken against them so these problems are not repeated again.
i hope that Maruti Udyog will look into the matter and do the needful at the earliest.

Thanking You
Dr Sanjay Agrawal
Himalayan Institute of Medical Sciences
Dehradun

Ph. [protected]

Hello,

I booked a Swift Dzire with M/s Garuda Autocraft Pvt. Ltd. at Bangalore. They fixed the delivery date on 23.07.2010 and asked me to remit total cost of the vehicle. on 23.07.2010. Total cost (my margin plus Bank loan) excluding Registration amount and Insurance Premium was remitted to the Dealer in the morning of 23rd July 2010. I told them that I shall arrange Registration and Insurance at my own end. The Dealer was charging Rs.5500/- as incidental charges for arranging Registration, which I did not want to pay.

Thereafter, I was denied delivery. I was advised that I would be required to get registration of the vehicle through them only as well as buy insurance also from them. I agreed to get the vehicle registered through the dealer but I refused to buy insurance from them, for which I had already issued cheque to some other Insurance Company. I was advised that buying insurance through them is also mandatory otherwise they would not deliver the vehicle. I asked the Dealer to cancel my booking and refund the amount. Thereafter I was advised that it would take minimum 15 days time in preparing the cheque.

Thereafter, I contacted G.M. and Managing Director of M/s Garuda Autocraft, but from their end also, I could not get any relief.

I also contacted Maruti Suzuki Headquarter at Delhi who advised me that buying insurance from Dealership is not mandatory. Even though I could not get any relief and I was forced to buy Insurance for my car from the Dealer itself, that too at a higher premium of Rs.2500/-, as I was having no other option left with me. My fund was blocked, the financing bank has already charged processing fee in my loan account.

Nilam Sinha
[protected]

dear sir,
my name is sreejith.i have a maruti alto car.the vehicle no. KL12 E2413.i live in sulthan bathery(kerala).i have bought my car from popular vechicles sulthan bathery dealer of maruthi suzuki.my car was accidental four month before near calicut(kerala)..so i give my car in popular vehicles calicut for service through insurance claim.when i bought my car they provided me full coverage insurance.but four months are over still i didnt get my car.i heard that maruthi suzuki provides gud customer support.pls take necessary actions to get my car as early as possible ando pls respond for this complaint
my no. is - [protected],[protected]

I, Dr. parvez alam mob. no. [protected] e-mail [protected]@gmail.com
I purchese a new maruti suzuki Ritz VXI on 17-march-2010 from sanga automoble sanganer JAIPUR.
Reg. no. RJ14-CJ-6315 I am fecing a manufecturing defect ( brake fails, poor brakes suddenly lost of it on speed ) I am fecing it from starting at the time of purchese.
I complaind to sanga automoble they changed the master cylender and booster under the warranty period unfortunetly not succes condition is as it is. I alredy informed you about it. what should I do now plz sagest me best.( no feedback recived from maruti suzuki yet)
Dr. parvez alam mob. no. [protected] e-mail [protected]@gmail.com

Kind Attn Mr. Pankaj Narula,

Dear Sir,

I have MARUTI ALTO LXI, & I have given my car to Apra Rewari workshop for repair.

After repair, I noticed that the car roof (outer metal body) is very thin. It can’t be compared with the old one, if I will put 1 kg of weight on it, it will go down. Even the black rubber strip on both side of that roof is not good. Any one will rate this roof 1 or 2 out of 10.

This is to bring to your king knowledge that the quality is very poor; it is not satisfactory at all.

Other than this, in last 16-17 months I have received almost 20 + calls for feedback form from Maruti (not from Dealer). But I have never received any feedback form & every time I noticed a wrong address in software you are using.

I will request if you can take proper action on it.

Thanks & regards,
Rakesh Kumar Yadav
Mobile No. [protected]

i have sent my {car} wagon r {RJ-27 CA 7575} at ajmer automobiles at ajmer on dated[protected], due to an accident it was damaged so for the repairing purpose i have sent this car and it was said to me by their officer that it would be repair with in ten days but after 40 days past my vehicle is not repaired by the authorized dealer of maruti udyog limited and i am very puzzled,every time when i ask the staff of ajmer automobiles says that it will be delivered within 2 or 3 days but still there is no progress is seemed.

Dr. Suresh Singh Naruka
kishangarh

Dear Sir/Madam


From last 15 days we facing problem with Maruti Suzuki Swift, on last 8th of july 2010 my vehicle was break down and i visited maruti suzuki dealer B.M Auto at Gandhidham (kutch) and they said us in vehicle engine's cranck shaft and teppet rocker broken so need to change it, and we said them on 8th july 2010 vehicle make on road as soon possible but today more then 15 days hepen then unable to make vehicle on road and saying company (MARUTI SUZUKI) not parts which we need, they commit us ll parts we received on monday but till thursday again they saying now company not having parts


please help us regading this matter my Vehicle No: GJ12AE 2517 and vehicle at maruti suzuki's dealer B.M Auto at Gandhidham (Kutch)

Dear sir/madam,

from last ten years i am using maruti cars i am very much satisfied with them.
as a fan of maruti cars i have booked swift vdi with Rs.50000/- as an advance payment on june 3rd 2010 at maruti saboo,Nampally,Hyderabad,Andhrapradesh.as your dealers commitment i have to get my new car by july 3rd 2010,but still as on today i,e.21st july 2010, they are not giving correct response to me . IF YOU CANNOT SUPPLY YOUR PRODUCT AS REQUIREMENT WHY YOU ARE GIVING ADVERTISEMENTS AND MAKING US FOOLS.IN HYDERABAD WE CAN GET YOUR CAR BY PAYING EXTRA AMOUNT(IN DEALERS VERSION,'ON'),
WITHIN HOURS BUT WE CANT GET BY PROCEDURE.AS A WELLWISHER OF MARUTI I AM WRITING THIS PLEASE RECTIFY IT.

I DR SATISH S JOSHI HAD PURCHASED WAGOR R DUO FROM SIMRAN MOTORS ON14 12 2009.MHO6 3436.ON 11 7 2010 I HAD VISITED SIMRAN MOTORS,FOR COMPLAINING PARKING SENSOR ,STILL IN WARRANTY NOT FUNCTIONING.I WAS ASSURED THAT AN COMPLAINT NUMBER WILL BE ISSUED AND FAULTY PIECE REPLACED WITH IN 23 DAY'S. I AM STILL WAITING. PLEASE HELP?

Dear Sir,

I regret to state that country’s biggest four wheeler manufacturer has a very casual attitude towards the customer service. I had always admired Maruti for its reach / spread of its service center but according to me the service has literally deteriorated over a period of time. I myself experienced such a pathetic customer service.

Background : This is regarding my Wagon R – MH04 CJ669, I bought this car on 30th April 2005 from your authorized service centre Sai Service – Vasai Branch. I was completely satisfied with the performance of the car.

Later on 2nd June, 2007, I met with an accident during my trip to Goa and thus handed over my car to Sai Service – Goa for repairs on 4th June, 2007. I got my car back on 12th July 2007. I brought my car back to Mumbai, there were some complaints for which I contacted Sai Service – Vasai and most of the complaints were resolved. But all this lead to a water leakage, I raised this complaint several times but there was no resolution and I had to live with this problem for more than a year. Finally I got fed up and approached your Mumbai office, and when Mr. Nagesh intervened the issue finally got resolved in August 2008. But this delay had actually spoiled the interiors of my car specially the carpet. Moreover I always raised a complaint of rusting in the front body, and little vibration in the driving seat as well but this was never taken seriously by your service center and every time I was told that its normal and there is nothing serious.

Current Scenario : I took my car for a free check-up camp on 21st Feb, and was told that there is “Engine Oil leakage” but problem is not acute. Later in the last week of April 2010, I approached Sai Service for servicing of my car and was informed that there is a oil leakage from suspension of the car as well thus Front Studs, bushing etc needs to be replaced.

I gave my car for the necessary repairs on 3rd May 2010. On 4th May, I got a call from Sai Service stating that due to rusting both RH & LH Front Apron needs to be replaced. I explained them that this could be due to inadequate or inferior Antirust treatment done at the time of repairs in Goa, but as per them nothing can be done now. Since this was very critical I gave them a go ahead to do the necessary repairs with clear instructions to complete all the repairs at one go. Initially the work got delayed as there was shortage of man power, but after lot of follow-up for almost 18 days, I was informed that the car is ready and I can collect the same. When I visited Sai Service to collect my car I observed only work related to body shop (apron) is being done and rest everything was pending.

I had no other option besides leaving my car once again for other repair work and finally got my car back on 27th June. This time except suspension all other repairs were done and I was advised to get the suspension repaired after rainy season. I spent an amount of Rs.38457/- towards the repairs, and was given an estimate of 10000/- for suspension work which was pending.

Later I observed that there is a water leakage in Front – LHS of my car, I again contacted Sai Service, and they collected my car on 7th July and returned the same on 9th July stating the issue is resolved. It was raining throughout the night and when I checked my car in the morning there was ample amount of water inside the car. I again visited Sai Service on 10th July and I had to leave my car again. I was waiting for an update on my complaint but they don’t even have that courtesy to update me on the status of my car, I finally called up on 13th evening and was told work is in progress and will take another 2 days. 6 days already got over and I have no update on the status of my car, surprising.

All this has spoiled the interiors of my car, carpet was completely wet and smelled like a rotten egg, cushioning below the carpet was missing, car roof was dirty, seat covers are also dirty, also there are even some scratches on the LHS of the bonnet. Also the reverse horn and music system was not working. I never expected such takeaways that too after spending a substantial amount of Rs.38457/-.

This time on 10th July, I was given a service vehicle to use but this car was so dirty that I had to spent Rs150/- for the cleaning of car. There were ear buds, toothpicks, pieces of wet news paper were laying inside the car. Moreover there was hardly any petrol in the car, I was lucky enough to reach petrol pump. This car also has a water leakage and carpet smells badly.

Takeaways…
• The car was not properly repaired in 2007, especially inadequate / improper antirust treatment resulted into rusting and water leakage.
• Initially in 2007, basic problem of water leakage took more than a year to get resolved.
• Water leakage and rusting lead my car to its current condition, wherein such major repairs were required to be carried out.
• I am struggling to get my car repaired since past 40 days, but service center is still taking its own sweet time.
• Lastly I think there is no sensitivity towards the customer complaint. I am feeling cheated.

I am disappointed the way the case is being handled. I had always recommended Maruti as a brand to most of the colleagues & friends but now I regret doing so.

I am not sure when will I get back my vehicle and in what condition? I would be highly obliged if you could intervene and help me in getting my issues resolved on top priority.

Warm Regards,
Ashu Agarwal
[protected]

Sai Service Station Pune
Car Serviced: Wagon R Registration No. MH12 CD 3952
Car serviced on 14/07/2010 Repair Order No. 11923
Cost of Pure Labour: Rs.2322.64
Cost of Materials: Rs. 2141.32
Cost of Labour is 108% of Material cost.
It is normal practice of this service station to charge more on labour charges.Pl.look into this aspect.
R.N.Patil

I have purchase a Swift Dzire on 11.09.2009 from M/s Bimal Auto Agency,Chandmari,Guwahati bearing Chassis No 198713 and Engine No 1280367.Till date I have drived around 9400 Kms. On 11.07.2010 I have notice oil leakage and took it to M/s Poddar Car World Pvt Ltd and they repaired the defect.For repairing they have changed the following parts Mobil,Element filter oil,Liquid gasket and Plug ,oil drain. On enquiry I was told that engine oil leakage from gasket does happens sometimes and they could provide me a concrete cause for the leakage and such leakage does not come under the perview of warranty and I was charge Rs 2570.00 for the repairing which included labour charge and cost of parts .In this connection I am to inform you that at the time of leakage my vehicle have done only 9321 Kms.The leakage of gasket is also not due to any accident.It seems that the quality of the original gasket fitted is of very poor quality if it leaks at 9321 kms and if such defects are not covered under warranty than what kind of defects are covered under warranty.

The Regional Manager July 13.2010
Maruti Udyog Limited
Sector 8, Chandigarh

Respected Sir,
With regards it is brought out I am the proud owner of the prestigious Maruti swift car VDi, and am writing you this letter after facing a lot of harassment from your Authorised Dealer M/S Modern Automobiles, Indl area Phase I, Chandigarh. To explain it to you, I would like you to know the full chain of events of my turmoil and punishment for getting my car serviced from your Authorised service Dealer M/S Modern Automobiles

To start with I gave my vehicle for service on 09.06.2010 as it was missing after it had run through water on the previous rainy day. The whole problem was explained to their service advisor Mr. Parmar Soni who was very prompt in issuing the Job Card No JC0002714 . On the same day after ringing him for many times, he informed me that the vehicle had been serviced and all the problems sorted out. When I went to take the delivery, I observed that non of the problems had not been rectified. After having a talk with the works manager Mr. Jagdish, I was assured the he will personally look into the matter the next day and see what the problem was?.
Sir after running after him for three days, I ultimately had to ring up Mr. Prince Dua ,who rang up Mr Jagdish and only then he instructed his supervisors to check the vehicle.
Sir ultimately when Mr. Dua visited the workshop, during his routine visit my car’s engine was opened for diagnosis and it was found out that the vehicles problem was a case of Hydro locking. It was then informed to me that I could get the Insurance Claim for the same.
A surveyor was immediately appointed by The New India Assurance who personally had a talk with Mr. Jagdish and he had informed him the limitation of the Insurance Company as to what amount could be given.
Mr. Jagdish without consulting me ordered for the half engine assembly, and misguided me to the extent that he had a word with the surveyor, and that the claim would be approved by the Insurance Company. On consulting the surveyor, it was clarified that he would only pass the claim up to the loss of connecting rod, and at the most he would give one piston only.
Sir again when I contacted Mr. Jagdish he informed me that as he did not have a skilled engineer to repair the engine so he had ordered for the half assembly ,otherwise the problem could have been rectified by changing the engine block and a single piston 7 connecting rod.
On persuasion for ordering the block he expressed his inability as he had already ordered for the Half Engine. However he advised me to contact the Maruti personals myself and do the needful. Here I would express my thanks to Mr Prince Dua who had always gone beyond his powers to help me and he did whatever was in his power to sort out my problems, but thanks to Modern every step taken was nullified.
Ultimately on 30.06.2010 after having been harassed for a month the Engine block arrived but without the connecting rod which was not ordered by Modern Auto.I was informed the they had to order it in VOR but as Maruti was in strike it may take time to get delivered. Like always Modern failed to procure it from the other Dealers. As God helps good people, I came to know about C.M. Auto and purchased the connecting rod there.
Again on refitting the parts it was informed that part no 1197N86J00 was not available with them and they had ordered it.Everytime a part was required it was not in stock which is very surprising. Sir ultimately the part arrived and the car got ready on Saturday 10.07.2010.
After Mr Jagdish’s assurance of testing the vehicle for a half day run by Sh Parveen and Sh Parminder the technicians, and I paid the full amount of their bill no BC 10002396 & TOOK THE DELIVERY of the vehicle. As I started the vehicle and put in the gear the vehicle jumped and hit their gate damaging the right side of the car. I immediately called the advisors who then checked the car and told me that during fitting of the engine of the car they may have damaged the cable assembly to the gear with the result the car only worked in 3rd & 4 th gear. So this is the type of road test taken by Modern people which results in damaging the vehicle.
Again Modern did not have the gear cable resulting in leaving the car for repairs. Sir with the help of C.M. Autos I purchased the gear wire (bill no 859 DT 12.07.2010) and got my car repaired, but on delivery again the gears were in play. I was unable to shift in gears. I again brought the car for repairs and they changed the bush (bill no BC[protected] but what was found later was that the cables near the gears were not correctly fitted by them.
Now today I had again go to Modern as the car is slipping the RPMs on gaining power.What is diagnosed is probably the clutch plate (again not sure).Sir it is a surprising that how car car which had run for 40000 kms without any problem has developed so many problems in a day and how they were not diagonised earlier and how the car was running without any problems before coming for service to Modern.Everytime they have misused my helplessness to benefit themselves.
Sir on inquiring every time it is their standard reply that their Owner Mr. M.S. Vij is not interested in the agency and is earning a lot of money (WHICH IS A GOOD THING) by investing in property , so they are helpless in providing good technicians and investing in the workshop.They have to work with minimum funds and each rupees if spent extra is deducted from their salary, so they only order material if required RESULTING IN DELAY.
Till date even after spending Rs.60000.00 in parts and labour I am not able to drive my car ,it is been a ruthless experience for me. For more than one month, twice a day I have been traveling in a taxi to Modern to supervise my cars repair progress. Besides spending money they have harassed me till the brim. Sir it is been a ruthless experience for me so please help me and let me know as to where and how can I get my vehicle properly repaired
I am attaching all the parts and repair bills along with the Job Card so that you can see for yourself as to how a dealer is spoiling the name of Maruti which is known for Customer satisfaction.All these facts are true and are known to Sh Prince Dua who is a witness to the whole facts

Thanking You and in anticipation of an early reply

Sanjeev Sharma
SCF25 Sector 18-D
Chandigarh ([protected])

The below is mail sent o CEO/ MD of Maruti Suzuki, but didn't get any reply from them regarding the same. Its about more than 1 month now.

Res. CEO / MD (Maruti Suzuki),

I don’t know whether this mail will reach CEO / MD of MAruti but still hoping on the same I am writing this email with great sadness and regret.

My family is regarding your company as a high values customer centric company. For past 20 years my father was owning Maruti 800, and due to the trust me too bought Swift VXi on Dec 2006. Then again my father bought Alto on 2009. So we are a customer who has always preferred Maruti Suzuki products. But this email is for taking into your notice regarding my Swift that stopped on mid way from Trivandrum to Bangalore near Madurai.

I bought Swift VXi on Decembe 2006 (Reg. No: KL[protected]. I do a regular service of my car and till this time it has only done 30000 KM's. Now on last Saturday (12-Jun-2010), I was riding my car from Trivandrum to Bangalore through Madurai Highway and suddenly about 10-15 KM from Madurai my car stopped. It didn’t start after that. We called up an Authorized service center, ABT Ltd., in TIRUPARANKUNDRAM, Madurai. They took my car and towed it to the service center. After inspection for several hours they were not able to pin point the exact problem with the car and we were told that it will take another 10 days to get it ready. We were forced to take a bus to Bangalore leaving our car in the service center. On Monday we called up to enquire what the exact reason of breakdown is and they are telling that my car's piston is jammed and that half engine needs to be replaced. The car has just run 30000 KM and I need to change half engine of the car, which is absurd as I highly regard Maruti Suzuki cars as one of the best cars available. So I need to know whether your company will provide me with an engine replacement with in warranty limits or is there anyway that your company can provide me with the half engine with some heavy discount as it has only covered 30000 KM. I am a regular supporter or Maruti Suzuki cars, but this has made me to re do my thinking on your company, so don't break my hope on the same. Hoping you will help me in this. Also you should do maximum help possible in order for me in order for me not to re think on buying Maruti SX4 that I am planning to buy by September this year. So hoping that you will do best help for me in this.

Regards,
Geo John

I, K.T.Jose, from malappuram dist.Kerala, had booked a new Wagon R (Vxi, Breeze Blue) on may12, 2010, from KVR Autocars, perinthalmanna, malappuram dist., Kerala.Having offered a waiting period of 30-45 days.I have neither received the vehicle nor any information regarding the delivery.On inquiring about the delay, the dealers say that the production in the plant have been stopped for several days or provide other lame excuses.Till now i haven't received any satisfactory information about the delivery, today being the 60th day from booking date.On further inquiry, the dealer said that the delay may extend upto next month.So i request you to take immediate necessary actions regarding this issue and provide me with the vehicle as early as possible




Waiting for reply

regards
K.T.Jose

Dear Sir,


It is with extreme disappointment and distress that I write to you, but I have been left with no choice. I booked a Maruti Wagon R Vxi on May 20th 2010. The booking was made through Popular Vehicles and services. Ltd. (Civil station P.O, Wynad Road , Kozhikode -673020(Perinthalmanna Branch)). At the time of booking, They were told that the approximate wait time will be 20 Days.
I tried to call them & asked for the status of the booking. Everytime, either they had no clue of this or made the meaning less excuses like Maruti is doesn’t give this car etc etc.
I strongly feel that there is lack of transperancy in their system. Either they are intentionally not giving us the booking to use the same some where else or for the means of harrasment. We should atleast know the status of our booking or pendency of booking over there enabling us to track the same. Because we already paid 2 lakhs in DD and Rs. 50,000 cash And Rs.1000 Advance(Total: 2,51,000) . The dealer Demand must pay at least 2,50,000 and they demand my old car so I give my Maruti 800 also.
What makes the delay all the more disappointing is the level of service (or the lack thereof), during this period. At no point, not even once, has anyone from the dealer to Maruti called me to inform me of the delay or explain plausible reasons for the delay. Every single time, I have had to call and find out about the delivery update (if any).
Someone known to me booked the SAME car (Wagon R), SAME model (Vxi), from a dealer in Malappuram on the date later than my date of booking . He has received delivery of the car with in couple of weeks or maximum 30 Days.
Even at this point, neither the dealer nor the Maruti is able to tell me a date by which I can expect the car. Not receiving the car is bad enough, but it is completely ridiculous if I can't be told when I will receive the car, after so much of waiting. When I contacted the dealer, I was told that they have no information from Maruti about this. The dealer has forced me to speak directly to Maruti, and hence this email.
After so much time of waiting, with no sign of the car or even a firm date by which I will receive it - is this the treatment one expects from 'India's leading car manufacturer'? This can hardly be described as 'just-in-time' supply chain management, which other Japanese car manufacturers are known for.
Your website claims that your vision is 'creating customer delight' - I can assure you that this customer is far from delighted.
I realize that my situation may not be unique, but I find this level of service completely unacceptable. The least I expect is to be regularly informed and compensated adequately for the delay.

Please let me know if Maruti Suzuki Limited finds this request unreasonable.

I appreciate the time you have taken to read this

Your earliest action in this regard shall highly be regarded.

Ref: Details:- Hasaraf,S/oAlavi,Poozhithara(ho),Pangsouth(Po) kolathur(via) Malappuram Ph: [protected] Mob: [protected] or [protected](son)
Booking No:SOB[protected]I don’t know this is correct or not this given by dealer)

Thanking You,
Hasaraf . P

Place: Malappuram
Date :11.07.2010