Maruti Suzuki India Complaints & Reviews

maruthi udyog — delay delivery of swift vdi abs

Dear Sir,
My name is A.Chenthamarakshan.I have booked a swift vdi abs(bright red) on 16th june at Popular motors, mamangalam,
ernakulam, kerala and I still didn't get any information about its delivery.I dont even know whether i get this car within 4 months.The dealer is telling that they are not getting any abs swift.But if going like this I am forced to cancel my order and go for any other car.So I humbly request you to take necessary action so that I can get my car soon.

Thanking you

Yours faithfully

A.Chenthamarakshan
Sowparnika
Mangalath House
Eloor North
Udyogamandal P.O
Ernakulam
Kerala-683501

Phone:[protected]
mobile:-[protected]

Maruti Suzuki SX4 zxi — Non delivery of new car

I have booked a SX4 on 14th Jul and was promised delivery within 15 days and haven't been given delivery yet. Moreover I also haven't been given a likely date of delivery.
Kindly look into the matter and reply soon.
Thanks

@ndileep contact [protected]@gmail.com to get your problem fixed .

Maruti Suzuki SX4 zxi — Bad Response of the Dealers

I had given my car MARUTI SUZUKI Sx4 Zxi (GJ-4AP-2825)for service and repairs at Maruti's Authorized Service Station named "Eternal Motors Pvt Ltd, Chitra,Bhavnagar" . But I am not satisfied with them. They avoid me & not giving proper answer.

They want to send me at Kataria Motors, Ahmedabad to show my Sx4, though it was their duty. According to Kataria Motors, the problem is that the steering coloum work not properly & need to change. Its make noise. Though I have warranty, My deler, Eternal motors, not replaced the faulty part of my car. I have also external warranty but deler's mechanical engineer refuse me to change the part. He also told me that if he replaced the faulty part, the company cuts its charge from his salary. After seeing my extended warranty, the mechanic told me Don't worry I am here.!!!!And other mechanic of the deler also suggested me to change the faulty part. They avoid me since last one month. They always told me that I have to replace faulty part at Kataria Motors, Ahmedabad. Why should I go Ahmedabad???Though I had purchaced from here.
We complained two time at company's Call center dated at 9/9/2010, Complain no is [protected] but complain automatically closed without inform or confirmation from me. And from call center they told me my complain was closed by Eternal Motors.
Now I have again complain dated at 13/9/2010 Complain no is [protected] which is still pending. This is my 2nd car of Maruti Suzuki.
So please do needful as soon as possible.

Regards
Jignesh Salot
[protected]

sx4 — Non delivery

I had book a new SX4 diesal Car in April 2011 through your Delar M/s. Popular Automobiles, Kottayam. At the time of booking the Delars persons assured me that at any cost the Vehicle can be released to you with in 4 months. But till today they are not able to deliver the same. i wants to get a clear message from you.

I agree to all this, i've booked a Swift VDi (ABS) with a dealer in kanpur on 24th march 2010 who promised me the delivery within 15-20 days but its been today ie 18th may 2010 the car has not been delivered a yet, had a chat with the regional manager Mr. Negi here in lucknow he coolly said me tht ok sir u can take back the booking amount, around 8 days back the dealer showed me the dispatch order with the maruti which showed that my car would be dispatched from the plant on 14th may-2010 but the car is still pending in the records tht means it has still not been dispatched from the co., i have been told a lot of stories behind the delay like shortage of ABS kits with the co. which i think doesnt sets the standards that maruti boasts off, and about the production of a model specifically VDi (ABS) which is very minimal, as far as i think maruti exports vehicles to other nations with ABS as standard shipment in its behicles but they hav shortages for the ABS kits here for the country, PEOPLE HAV ALREADY STARTED MOVIND AWAY FROM THE SWIFT AND HAV SWITCHED ON TO VISTA OR PUNTO AND A FEW OTHER MODELS AVAILABLE. lets see wht happens in the future with the new model of swift launching in Jan-Mar 2011, dont know wht happens then whn the production isnt meeting the demand of the indian customers.

I am very unhappy with the Maruti Suzuki Commitment towards customer, in today’s competitive world; they are unable to satisfy the customer. They are celebrating two years for the Dzire, but still they are not able to fix the waiting period for the car. More over Dzire cars are not available for the test drive at dealers, I have visited the Magic Auto showroom, Dwarka & Competent Motors Dwarka, New delhi, both dealers did not have the Dzire cars for the test drive. Magic auto sales man, refuse to book the dzire car & started convincing me to buy either Ritz or swift, but the Sales man at the competent Motors, was kind enough to book the car & said, it will take 2 months for him to deliver the car but got the signed on the agreement of 3 months. I called up maruti head office at vasnat vihar & call centre number, they keep on saying that, we usually say 3 months, but car actually delivers much earlier than that, but much earlier than that has no definition, I am so bugged up this waiting strategy of marutis that, i have decided to buy Tata Manza instead. Tata Manza too has got the Fiat Engine, I would request you all to rethink your decision with maruti, If they can not change there attitude towards customer, than we are also not going to show loyalty to them anymore.

One of my Uncle booked for Maruti Swift with a dealer in Madurai. Even after 6 months he dint get the delivery of the car. Finally he got annoyed by the delay and got back the money and went ahead and got a Mahindra Scorpio within a months time! even Scorpio is in high demand, but still they managed to deliver it in a short time period. This is what is called as good service!

i know that no action is taken after the complaint in maruti suzuki and i shocked after using maruti swift dzire
after 2 days of inspection no defect is detected in my car and the comp says we dont know how much time is taken

Maruti Swift VDI — False Commitments

Sir,
I purchased this Maruti VDI in Oct 2009. The company assured and confirmed that the vehicle is fitted with ICAD system which immobilizes the car if ever tried to start the engine by any other key except the original one.
Now this car was stolen on 7/05/2011. while both the original keys are with me.
Hence I want to clarify that what is the value of this assuarnce or is this just a sales gimmick given by such a big company like Maruti.
Please do inform me my rights coz I want to go in the consumer court against Maruti or to know the exact legal rights of the consumer I will have to apply in RTI.
Thanks
Rajesh Nayer
Ph No....[protected]
Stolen Car No.... DL3CBJ 2439

Mon, April 18, 2011 9:24:43 AMRE: Re: Fw: Reminder ( Wind screen Glass CRM:[protected]
From: ATM Queue <[protected]@maruti.co.in>View Contact
To: Shreen Sawhney <[protected]@yahoo.com>


[protected][protected][protected][protected]

Dear Sir/Madam,



Thank you for your email.



We value you as esteem Maruti family member and sincerely apologize for any inconvenience this has caused. We wish to inform you that your query requires physical verification of the vehicle, we advice you to visit the nearest Maruti authorized workshop that would be able to help you. In order to get details regarding the dealer workshops or Maruti authorized service stations, please visit the following URL:



http://marutisuzuki.com/dealer.aspx



Thanking & assuring you of our best services at all times.



Please feel free to revert in case of any query or clarification.



Regards,

ANY TIME MARUTI

(Call- [protected] or Toll Free[protected]

International Toll Free Numbers:

[protected]From USA and Canada )

[protected]From UK )

Please Visit us at <http://www.marutisuzuki.com>

009

===========================

From: [protected]@yahoo.com
Received: 4/17/2011 9:07 PM
To: ATM Queue
Cc: Dr Gulshan Sawhney / Shreen Sawhney; gulshan sawhney
Subject: Re: Fw: Reminder ( Wind screen Glass CRM:[protected]



Dear Sir,

It has been now over 15 days with no action. I have been driving my car under consatnt threat of wind screen smashing and falling on me any time. Kindly save me from this life threat and help in retaining the reputation of Mauti suziki. I further request you to please do not pass on this deficency in service to others. With warm regars...SHREEN SAWHNEY...#[protected], [protected]

===========================

Dear Mr. Sawhney,



Thank you for visiting our website.



We regret the inconvenience caused to you.



With reference to your query we request you to kindly contact the nearest Maruti authorized dealer workshop as they well be able to help you. In order to get details regarding the Maruti authorized dealer workshop, please visit the following URL:



http://www.marutisuzuki.com/dealer.aspx?cid=05&sid=MH&did=Service



Please feel free to revert in case of any query or clarification.



Regards,

ANY TIME MARUTI

(Call- [protected] or Toll Free[protected]

International Toll Free Numbers:

[protected]From USA and Canada )

[protected]From UK )

Please visit us at http://www.marutisuzuki.com

007

============================

From: [protected]@yahoo.com

Received: 4/7/2011 1:10 PM

To: ATM Queue

Subject: Re: Defective Wind screen Glass CRM:[protected]



Reminder for action

=============================

Dear Sir/ Madam,



Thank you for your e-mail.



We value you as a member of Maruti family and sincerely acknowledge the inconvenience you have been experiencing. At Maruti Suzuki, our customers are the biggest assets for us and any discomfort felt by our customers is our top concern.



We are immediately forwarding your issue to the concerned department. You will hear from us soon.



Please feel free to revert in case of any query or clarification.



Regards,

ANY TIME MARUTI
(Call- [protected] or Toll Free[protected]
International Toll Free Numbers:
[protected]From USA and Canada )
[protected]From UK )
Please visit us at http://www.marutisuzuki.com
011
=========================
From: [protected]@yahoo.com
Received: 4/4/2011 9:31 AM
To: ATM Queue
Subject: Fw: Reminder ( Wind screen Glass CRM:[protected]



Reminder: No action so far. Pl do the needful and inform me about the action taken... Shreen sawhney #[protected]




From: Gulshan Sawhney <[protected]@yahoo.com>
To: ATM Queue <[protected]@maruti.co.in>
Sent: Thu, March 31, 2011 6:17:01 PM
Subject: Re: Defective Wind screen Glass CRM:[protected]


Model DZire VXI
Problem: Front wind screen cracked ( One ft crack) yesterday
Regn:DL9CW 8772
Dealer Rana Motors, Safdarjung Enclave
Problem is not related to service . Its manufacturing defect in glass
Not contacted dealer so far as problem is to be sorted out by Maruti Suzuki
Thanks for prompt action Shreen sawhney #[protected]
[protected][protected][protected][protected]
From: ATM Queue <[protected]@maruti.co.in>
To: [protected]@yahoo.com
Sent: Thu, March 31, 2011 12:33:54 PM
Subject: RE: Defective Wind screen Glass CRM:[protected]


Dear Sir/ Madam,



Thank you for your e-mail.



Being a customer focused Automotive Product/Service provider, it is our prime objective to provide the best of our services to all our customers at all times. We at Maruti Suzuki believe in customer delight. Please be assured, that we are committed to providing you and all of our customers with the highest standards of service in the industry.



However, in order to track down the exact area of concerns and assist you effectively, kindly provide us the following information:



- Exact nature of the Problem.
- Variant of your car (Dzire-LXI / VXI / ZXI or LDI / VDI / ZDI).
- If the problem is related with experience during purchase or service of car.
- The name, location or code of the Maruti authorized service station or dealer workshop with whom you are in touch with regarding this issue.

This will help us to resolve your complaint at the earliest.



We are looking forward to receive the desired information. We will do our best to assist you in best possible manner.



Please feel free to revert in case of any query or clarification.



Regards,

ANY TIME MARUTI
(Call- [protected] or Toll Free[protected]
International Toll Free Numbers:
[protected]From USA and Canada )
[protected]From UK )
Please visit us at http://www.marutisuzuki.com
011
=========================
From: [protected]@yahoo.com
Received: 3/30/2011 6:53 PM
To: ATM Queue
Cc: [protected]@gmail.com
Subject: Defective Wind screen Glass



Dear Sir,
This is with reference to my Swift Dezire Car puchased just four months back. Make Maruti Swift Dezire, Chesis No MA 3ESKD1Soo312567 Engine No. K12MN 1076504, Purched from M/S Rana Motors attend to this problem. This kind of defect is not expected from a brand name like Maruti Suzuki. . This has happened today in the presence of my father Dr Gulshan Sawhney. Pl do the needful immediately. Thanks and regards.
Shreen Sawhney
59, Sahyog Apartments Mayur Vihar Phase I Delhi, 110091
Phone [protected], Email [protected]@yahoo.com
Waiting for an early reply
30.3.2011

Maruti True Value / Zen LXI — Issues with the service provided

I bought Maruti Zen Lxi from True Value ( Vadaalani Branch ) in the month of March 2009. From the 1st service i am highlighting issues on Power steering, power window not working, Interior lights not working, Stepni tyre torn, etc. none of the issues are sorted out. Unable to find the customer care number of Maruti True value as well. Not sure whether they are working or not.

I will raise a complaint against all individual whom i have dealt with

Their Names are as follows:

Kotteeswaran
Sathish
Ranjith kumar

dear Kalpesh, i bought Zen LXI 2005 model in march n car AC stopped working in August but i got it repaired from True value people under warranty n even i got AC cooling coil worth rupees 5000 rupees..do check with some other Service center or call the Maruti helpline no.

@Karunagaran, contact [protected]@gmail.com to get ur problem fixed

Do you have any updates on this complaint?

Sir I purchased alto lxi and u gave me a fastag but this not registered and I contact to ur employees yugal ji and he has not solved my problem and he saying to me through what's massage ki ye to koi 5v pada ladka bhi kar lega sorry don't think so about this type of response from ur employees thanks

SWIFT VDI, APRIL/2009 — WARRANTY

HEAD OFFICE MARUTI SAZUKI.

GOOD DAY,

MY SELF AVTAAR SINGH,MAINE SWIFT VDI CSD ,MODEL APRIL/2009 MAIN KHARIDI THI.
REGISTRATION NO-HR04C3954

SUBJECT:POOR SERVICE & MISS BEHAVE BY SERVICE ADVISER MR. SURJIT,SUB DEALERSHIP EKANSHWHEELS,NARAINGARH,DIST-AMBALA,HARYANA..

1). MAIRI CAR SWIFT VDI MAIN SHOCKER,HORN KI PROBLEM THI AUR MAINE USE THIK KARWANE KE LIYE EKANSHWHEELS MAIN GAYA TO UNHONE KAHA ALLOY KI WAZE SE AAB KOYI WARRANTE NAHII (NOTE:HAMNE ORIGNAL ALLOY( NEW CAR -SAME SIZE)- DALWAYE HAIN).SHOCKER AUR HORN KO CHANGE NAHIN KARENGE.AUR UNHONE DUSRE CUSTMER KE SAMNE HAMARE SAATH MISBEHAVE KIYA.HAMNE REQUEST KI KE ALLOY KI WAZEY SE HORN MAIN TO KOYI PROBLEM NAHIN HONI CHAHIYE.PAR UNHONE ACCEPT NAHAIN KIYA.THEN HAMNE YE MATTER COMPANY GENRAL MANAGER (EKANSHWHEELS) KO BATAYA.BUT UNHONE BHI KOYI RESPONSE NAHIN DIYA.

2). AUR MERI CAR MAIN ALL WINDOW KNOKING KARTI THI.JISE MAINE EKANSHWHEEL MAIN
DIKHAYA TO UNHONE HAMSE INR 100 RPS LABOUR CHARGING LI AUR BILL HAMARE PASS HAI ABHI BHI KNOKING PROBLEM SOLVE NAHIN HUI.

ESKE BAAD HAMNE CUSTMERCARE NO. PAR CALL KIYA AUR HAMNE APNI COMPLAINT NOTE KARWAI BUT UNHONE HAMAIN COMPLAINT NO.NAHIN DIYA,BAHUT BAAR CALL KARNAIN PAR ANSWER NAHIN DIYA.

: AAPSE ANURODH HAIE KI HAMARI IS PROBLEM KO SOLVE KIYA JAI AUR SERVICE ADVISER (MR. SURJIT)KE KHILAF ACTION LIYA JAI

NOTE:-AGAR 10 DIN KE ANDAR HAMARI PROBLEM SOLVE NAHIN HUI TOH MAZBURAN HAMAIN CONSUMER COURT JANA PADEY GA


THANKING YOU
AVTAAR SINGH S/O SH. PURAN SINGH,
VILL-PANJORI,TEH-NARAINGARH,DIST-AMBALA
STATE-HARYANA,INDIA
MOB NO-[protected],[protected]

Ask in detail from other customers.

@ANIL HAWELIA, contact [protected]@gmail.com to get ur problem fixed

Maruti Suzuki WagonR — not rectifying complaint

i brought a new wagonr this month, from sai service perumbavoor, Ernakulam. it has a bearing or axle complaint with noise from front left side, they are not ready to rectify the complaint in time.

hey, i also face problem in my maruti alto which is just 6 months old... plz let me know i[censored] find any solution for this.. my contact no. is - 91-[protected]

Maruti Dealership — A painful story

Dear Sir,

One of my friend and me wanted to buy a new WagonR VXI model. We have enquired few dealers in Kolkata. But we did not find any sync in there words. One of them told the car is not available and there is a wait for 60 days and other one told it will be given within 15 days. The other dealer told that it will be poor or rejected car. We were confused.

Also one of them told there is a cancelation fee of Rs. 2000 and other one told there is no cancelation fee.

Anyway we booked the cars in two separate dealers. My dealer told me the car will be delivered within 15days. They are till on their words. But what they did they asked me to buy few accessories. But what I fill that those are costly and sub-standard than other products in the market. So, I have requested to cancel those orders but they did not agree. I have also requested them to put under-coating for my car but I was told it is not required. When I inquired more I came to know dealership do not have proper man power to do so at this time. I am till waiting for my car.

I am very sorry to let you know I am very unhappy with my experience. Also I am very unhappy with this type of push sell and dishonest behavior from dealership.

I am not sure if anyone will read this email or not. Also I am not sure I will be compensated for it. But as a customer I want to share my bad experience. Hope this will not happen in the future.