Maruti Suzuki India Complaints & Reviews

Booking of marutidzire was done on 16 december 2010 by the undersigned through ASPA Bandson, Amravati, Maharashtra. Still it has not been delivered
dtd:24311. Time period given was 90 days at the time of booking. So, please deliver it on 442011.
Thanks!
Yours faithfully,
Manish Panpaliya

Dear Maruti Officials

I am an old Maruti Customer this is my 3rd Maruti car in last 5 years and I am very disappointed after the normal paid services my Wagon R Duo, at one of your dealers (Prem Motors PVT LTD) in Jaipur, there was some body shop work was there and the normal paid service was due, i dropped my car on 26th of Feb 2010, and the delivery date was 5th March 2010, I told them some very specific things to do while the services like Gas Kit cleaning etc, but now after the services my car is in a bad shape, the vibration whish was never there in my car is on a very higher side with a extra noise from the engine. If I switch on the AC it seems like some king of a workshop started in the car which was never there, and more over I am not able to drive my car on LPG, engine gets off while driving the car on 2nd and the 3rd gayer and noise like gun shorts comes from the engine its very embracing for a professional person like me that u drive the car and due to noise people are staring at you and your car.

My Car RC Number is DL 3C AD 9195.
I am going again to your dealership today for the same complain.

I am very disappointed first time in last 5 years; please get my problem resoled ASAP as my work is getting hampered due to this.

Regards,
Dheeraj Joshi
Sales & Marketing Head
Bharti Infratel
Jaipur
Rajasthan
+91 [protected]
E Mail: dheeraj.[protected]@bharti-infratel.in

Maruti Suzuki — delay in delivery of car

dear manager
i had sent my alto on the 3rd of oct for replacement of fender and painting for the same. the car is insured with maruti insurance. i bought the vehicle in january this year from swani motors. i sent the same to their workshop. i was promised of the delivery of the car on the 6th of oct. till today they have not given the car. i have come from shimla and i am just waiting for the car to be delivered back. kindly see that people should give the car back on the promised time and not let the customers wait endlessly. i shall be thankful i[censored] look into th matter.
regards
namrata

I Rajendra M Patel From Piplav, Anand, I have got EECO (5 seaterA/c) on 07/07/2010. My car has a problem that the front tyres(interior) Side are getting the load still it has not completed more than 2, 500km. We complianed this to Amar cars at Janta Chowkdi, Anand. but they are not giving response. We also checked At other service station, then also this problem is not solving.Now what to do. All EECO customer's are having this Problem. Tell Me what to do with this problem.I Want my Reply Within 4 to 5 days.Contact me : [protected] or send me email on : [protected]@yahoo.com Very bad service.

sir, i bought alto lxi on 28th of august 2009...
sir my car makes vibration nd i went to ur service center in rohtak nd my car got repaired almost but there is a point that there r no weights on the wheel of the car...
they put weights nd charged money around rs100...so i wannna know that the weights r company fitted or not if not then why they charged me... give me reply soon
thanks...

Hi I purchased maruti wagonr from maruti true value its registration no is HR26-AZ-5284, It is a modified car which was displated in auto expo jan. 2010 Its bumpers are touching wheele while running through small pits 7 due to friction between tyres & bumpers it disturbs the movement of car 7 spoils the tyres life pl. look into ate matter asap

i want open service center polipather gwarighat road jabalpur m.p. so pls. give me full infarmacan in this work.

Standard auto agencies, maruti dealer, Jabalpur — Poor service

Dear sir,

i had purchased Ritz ZXi on[protected] from standard auto, Jabalpur MP, whom i chose over shubh motors, bcoz these people are the lesser among two evils.

during my previous free sevices i noted the air pressures in my car tyres were always lower than recommended at the time of delivery after servicing.

so this day i when i went to take my car delivery after third service, i requested for demonstration of air pressures in all the four tyres, as observed earlier all the four had less than recommended air pressures.

1. Are the service centres supposed to check tyre pressures during first second & third free services.

2. if they haven't done so, whom to report apart from the service centres?

3. how can i believe that these people have changed the engine oil - air filter in Quality & quantity, as per the schedule - i have paid rs 619.11 for oil & 72.57 for air fiter exclusive of VAT 13% , they haven't returned me the old air filter too.

i wish to be heard,

Dear Sir,

My Name - Miss Neelofar Salmani
Age - 24 year /F
Address 18 South Civil line Delait Telkes Desalwa compund Jabalpur M.P


Warking The post Computer operator to your ognization so plz help me achulay contact to your ognizatio and rewart ansar no mani and not interview sir a five sister and not arrage the mani and send the dd to your ognizaton so plz me i help you me i arrange the interview jabalpur to your ceter i humbalyb request and warking the jabalpur to your ognization computer operator help me its very argent

Thanks
Regards
Miss Neelofar Salmani
Mail id [protected]@yahoo.co.in

Dr.Thomas Abraham,
Professor (Agronomy)
House No. 28-A, Sam Higginbotom Institute for Agriculture, Technology and Science (SHIATS) – Deemed University Campus,
[formerly Allahabad Agricultural Institute]
Allahabad – 211 007
UTTAR PRADESH
Phone:[protected]R); [protected] (C)
Email: thomas.[protected]@gmail.com
08.07.2011
To,

Advisor Engineering
Maruti Udyog Limited,
Gurgaon,
Haryana – 122 015

Ref: i. Zen Lx; 2004 model; Chassis No. 804456; Engine No.
313583; purchased 01.12.2004
ii. Registration No. UP 70 AE 6980
Sub: No improvement in Vehicle Mileage despite years of
promises, reg.,

Sir,
Greetings! With reference to the above, I would like to draw your kind attention to the following:
1. One of the reasons of purchasing the Zen Lx model was its fairly attractive Mileage, recommended by experienced owners.
2. I have been servicing the Vehicle at your authorized Service Stations – Amitdeep Motors (workshop of the showroom) & Kay Cee Automobiles, Allahabad. Moreover, from the time of purchase, for all these successive years, I am adopting every precaution recommended in the Owner’s Manual.
3. However, I have not observed any improvement in the Mileage of the Vehicle, despite each year’s promise from your so called ‘Authorized Service Station’ that the same will improve ‘henceforth in the current year’! Perhaps, I believe these Service Stations are ill-equipped to do anything tangible and lasting!
4. In recent years the fuel prices have sky-rocketed and though I have run just about 40000 KMs, it is indeed disappointing that at times the Vehicle is giving just about 10 or 12 KM per litre of petrol.
5. I feel dejected and in fact, have not gone for the last servicing.

I approach you with the hope that you will make necessary arrangements for a reliable ‘Authorized Service Station’ to look into this matter and ensure that I will get a satisfactory and resilient respite at your earliest convenience.
May I thank you in anticipation of an early solution from you.

Yours faithfully,

(Thomas Abraham)

maruti suzuki - A star — Non Delivery of CAR

Hi,

My frnd has booked her car (AStar zxi) on last week of DEC 08. The dealer (MY CAR - PUNE) promised to deliver the same by 26th January. Still there is no response from them. They are saying that they don't know when the car will arrive??? I mean who is responsible for that, how can a dealer say that he doesn't know the car delivery.

We have been waiting for the car so long, there is no reply from the dealer and they are very much non co-operative.

This is worst experience that i have had lately.

Regards,
VIjendra

Maruti Suzuki A-star LXi — Non-delivery of car of colour of my choice

On 8.11.2009 I booked a Maruti car (A-star) of silky silver colour at your authorized dealer 'My Car (Indore) Pvt. Ltd., Indore', for I made a payment of Rs.5000/- through cheque No.416509 dated 8.11.2009 (Receipt No. REC09000994 dated 08/11/2009). They assured me to deliver the car within 15 to 20 days. In the mean while I completed all the formalities for taking the loan from the State Bank of India. Now, they are expressing their inability to deliver the car of colour of my choice. They are also insisting upon to take car of any other colour or the vxi model in silky silver colour. In this regard I am to say that I do not like any other colour out of colours introduced for A-star and if go for vxi then I will have to pay more, which I don't want. I do not understand as to why they are insisting upon to take car of any other colour. So, kindly guide me what should I do.

@Anita Kumari, contact [protected]@gmail.com to get your problem fixed

Dear Sir,

I have booked Maruti EECO 5 STR with A/c - Metallic Glistenig Grey with ABT Maruti, Guindy. My Customer ID is [protected] - Receipt No.REC09005574 dated 20.01.2010, Inv. No.SC[protected] on 20th January, 2010. I was told at the time of booking the car that I will receive my vehicle within a month. It is almost two months from the date of booking, I am yet to receive any communication regarding the delivery of my car. My enquiry with ABT Maruti, Guindy, Chennai - 32 is a futile exercise, and they give evasive reply.

I would appreciate a reply and when I expected to receive the car booked on the next date of advt. in the Hindu.

with regards,

yours sincerely,
R.Balakumar
Officer incharge
Guest Houses, IIT Madras
Chennai - 600 036.

Mobile [protected] / [protected]

Maruti Suzuki A - Star LXi — Engine replacement

Dear sir,
I have Submit my complaint before 13 Day But No Response from Dealer side,
after 13 days they are saying that your half engine is replaceable, but i am not satisfied with this decision of dealer , i have already repaired my car engine two time with in five month in same workshop, this time my engine block is burst due to misalignment and i wants to replace my full engine if you do not able to help me then i will go to consumer court,

MY Complaint no. - [protected]

Thanks
Subodh Kaushik

Sir I have a similar experience from Popular Vehicles Muvattupuzha
They delivered an old vehicle to me. I send registered letters to the directors of maruti. They rectified the defects which can be rectified by repairing.
Now i am going to take legal remedies to get compensation

Sunny K.I.
Keezhethumattathil house
P.O.Kaninadu
(Via) Vadavucode
Ernakulam (Dist)
Kerala
PIN 682310
Phone [protected]
[protected]Res)
[protected]Offi)
Email sunny.[protected]@gmail.com
[protected]@factltd.com

Dear Sir,

We are sorry for the trouble. Please send us your complaint along with your contact details at [protected]@maruti.co.in. Our customer care team will get in touch with you soon. Remember to quote your ID 403821 in the subject line for us to track your issue correctly.

Regards,
Maruti Customer Service Team.

@Lalit Sharma, contact [protected]@gmail.com to get your problem fixed .

I am also having same problem in my car Sx4 zxi 2007 model my steering wheel is not working

TELL ME THE PRICE OF THE CAR SWIFT AND SWIFT DZIRE

PRICE OF CAR SWIFT LXI CONTACT AND TELL AT [protected]

Maruti Udyog — Paint wearing out

I have a maruti swift vxi purchased on march'07. I can notice the paint of the car waering out at some particular places. I can see the white inner coating beneath the red colour.

Kindly get back to me as soon as possible on [protected].

MARUTI ALTO LXI — Wrong commitment by Dealer

I have a bad service experience with Rajsheh auto Meerut (Delhi-Meerut highway). Their service as wellas customer handling was not satisfactory. I was comminicated that if i avail 3 consecutive services from their's showroom then 4th service will be treated as labour free but at the time of this service, amount was charged and told me that you have to pay. (Force fully).
I told them that i will esclate this issue to MUL higher authorities then told me that you are free to write and let us see what can you do.

Maruti Suzuki Alto Lxi — Cheated by Competent Motors, New Delhi

I have recently exchanged my Maruti Alto Lxi bought in May 2007 from Competent Motors, Connaught Place, New Delhi with a Swift Lxi. During evaluation at 5-7 places I learnt that the bonnet of the car is repainted and even the inside quarter panels near the tail gate has been replaced by the original dealer. Being a novice I couldn't even realize this treacherous act by Competent Motors in last one year. I had to face humiliation during evaluation, since most of them believed that 'I' did all this and now trying to act smart. I got 15k-20k less, then what I could have got, since the car was in showroom condition even though with 19, 500 km on dial. Being in India, I am not expecting much from Maruti, but still wanted everyone to know that how much it hurts, when you are cheated by such a big organization.

I have recently exchanged my Maruti Alto Lxi bought in May 2007 from Competent Motors, Connaught Place, New Delhi with a Swift Lxi. During evaluation at 5-7 places I learnt that the bonnet of the car is repainted and even the inside quarter panels near the tail gate has been replaced by the original dealer. Being a novice I couldn't even realize this treacherous act by Competent Motors in last one year. I had to face humiliation during evaluation, since most of them believed that 'I' did all this and now trying to act smart. I got 15k-20k less, then what I could have got, since the car was in showroom condition even though with 19, 500 km on dial. Being in India, I am not expecting much from Maruti, but still wanted everyone to know that how much it hurts, when you are cheated by such a big organization.

Maruti Udyog Limited — SUBSTANDARD SERVICING BY DEALER

i handed over my maruti 800 DX 1997 model for servicing along with instruction for painting of bonnet, changing of interior roof lining and attention to starting trouble experienced. the vehicle was handed over to Sri Mitesh Kumar, supervisor at Vipul Motors, Unit II, faridabad on 06.12.2008 at 1220 hrs. subsequently i got a call later on that the front discs and the brake pads had worn out and needed replacement along with all the bearings of both the front wheels. i gave my confirmation over phone for the same. on 09.12.2008 i received a call from M/s Vipul Motors that tjhe car was ready for delivery. when i reached the firm i found that the roof lining had been pasted very shabbily and there were creases all over- a typical local open market kind of a messy job. on pointing out the service advisor said that the guy who had done the job was not available and could i please bring the vehicle back later on. i refused and asked him to get it rectified. when i saw the old brake discs, they seemed ok to a layman- on asking for the reason i was told that there were heating marks on the same along with wear and thus the disc had become thin and hence they required a change. frankly i couldnt locate any heating marks. then i asked for the condemming limit for the discs. the service advisor was not aware of the same and i requested for the maintenance manual which indicated the same. when the manual was produced it was seen that the limits for the disc thickness was 10.0 mm for new and service limit was 8.0mm. when i asked for the thickness to be measured, the service advisor was not aware of the method to check the same. i asked for a micrometer screw gauge to be brought. on checking it was seen the thickness was substantially higher at more than 9.0mm. T works manager when contacted was convinced that the replacement was correct but when i told him that i would be sending the discs to maruti for verification he offered to have the old discs fitted. after a lot of argument and chasing the vehicle was finally handed over in the evening. barely 3 kms out of the service centre the engine shut down. thinking that the fuel was low the car was pushed to the nearest petrol pump and filled up. next evening while coming back from office (30 kms distance from my home to office) the engine shut down again at ashram chowk about 20 km from my house at arounfd 8pm. the car would simply not start while the battery was cranking the engine perfectly. i touched and pulled a few wires and managed to start and bring the car back to faridabad. i took it to the only mechanic shop open at that point of time and when he opened the distributor cover- the cb points had badly worn out. the ignition coil was leaking oil and the wire leading from it to the distributor was melted, and badly worn out. these things should have been checked during paid servicing but had been overlooked. the air filter assembly was removed and the carb housing was coated with old dust and grime of years which had not been washed properly. i got the carb opened and found that it was completely chocked with muck. the needle valve also required cleaning. half the carb assemble was removed and completely cleaned in petrol and then with 3M carb cleaner. Subsequent fitment made the car purr like a cat. no trouble after that and the car is performing extremely well without any hiccups. i fail to comprehend the reason for this apathy from a company which touts - where ever you go you r not far or something from a MASS advertisement. this is not a case of a component failure or trouble in a car... what i want to high light is the brazen way in which i have taken for a ride- components changed which suited the company and the actual job of maintaining the car not even carried out.. the subsequent justifacations given by Mr Harjinder Singh/ Asstt. Works Manager and Mr Mohanty/GM of the centre just do not go down well. the high handedness is too blatant too be shrugged. when i tried sending a complaint through the net it was seen that the marutisuzuki.com website does not give u such an option at all. i intended giving a 10 grade but Mr Mohanty/GM has tried to pacify me and has requested that the vehicle be taken to VIpul motors again to check up on my story, and hence the 8. i really dont understand how in such a competitive market the service provider can fleece anyone like this. because the behaviour shows that its not an isolated incident due to a genuine error but an attitudinal problem and the whole setup has a role to play in it. can somebody guide me how to contact and inform MUL.

Maruti 800 DX — dealers refusal to service the car

Sir

My father has a maruti 800 DX car.My mother visited the nearest maruti dealer in VIP Road Kolkata.But the dealer bluntly refused to service our car because it was bought from another dealer.The dealer was approached for a paid service.Since then i have dropped my idea of buying any maruti car.But please take the pain to convey this message to maruti honchos who think that they can run a company without a proper functional website which does not have any option to lodge any complain.

Regards

Debasis Das

I had planned and almost bought a Maruti Alto Lxi Car. But I am happy that I have pulled out

Maruti Suzuki Alto Lxi — rude behaviour & false commitment by service executive

I gave my alto lxi to anand motors service centre sadar bazaar.. for accidental insurance and claim ... with all the formalities complete on 6th of jan ... i was been given a maximum of 14 days time .to get the vehicle complete and deliver .. i.e on[protected]. when i called on 20th for delivery ... at 1st they said that the car is complete and ready to deliver .. by mr . shankar singh ([protected]). then after 10 minute i got a second call that car cannot be delivered today as the reason incomplete. i got the new date of delivery of[protected].... then on 21st they again said that the car is not ready and cannot be delivered today on 21st ... now i am been given a new date of[protected].. with a reason that the car is still incomplete... if the car is still incomplete then what mr. shankar said on 20th was wrong ... i m facing great problem .. suffering my work ...due to irresponsible attitude and work by anand motors work shop..

Maruti Suzuki Alto Lxi — BATTERY UNSERVICEABILITY

I had purchased Maruti ALTO LXI in May 2009 from Kiran Motors. One day morning Battery of my car did not start, i contacted all on line service numbers but of no use. at 0830 when i contacted No. [protected], the reply was horrible, they said "Sir dhakka marke start kar lo and go to nearest battery show room i.e. CHHANI JAKAT NAKA. I ran from pillot to post but of no use. IS THIS TYPE OF CUSTOMER CARE KIRAN MOTORS HAVE?

Alto Lxi — not complete the commitment

i have purchase the alto LXi car from magic auto karol bagh and my sales consultant name is mr. kumar, as he have commit me to give a silver coin along with car but till date he have not give and it is about an month to purchase a car and now when i want to have a words with mr kumar. he is not picking up the phone as well as he is not repling us. i want my silver coin as soon as possible. and please take the action regarding my complaint.

just take a solid action regarding my complaint

Maruti Suzuki Alto Lxi — maruti nippon

i m robin,

I have maruti nippon anti theft system in my new alto lxi but this not work properly after purchase the anti theft this is bloody anti theft system and im not satisfied with maruti becuse they are bad service provide for their customers..

[protected]

Maruti Suzuki — incomplete work

dear sir

my complent regardig in complet work and not done any work proper way i complet unsatisfid rahul superviser in jeewan moters insurance deppartment my van no MP 04 BA 2914 owner name B.M SAHU & plz contact me urgent contcat no. [protected]

break

Break is not working properly some times the break pedal is vibrating at that time break condition is very poor we already two times gave this complaint to the showroom but still the coditionis going on

paint quality

rusting of car body & parts (metalic silky silver)

Interview call

Got an email from mr linux saito, director employment at Maruti Suzuki ltd. He has asked me to deposit rs 16000/- as a security deposit for a interview on 13 Jun 16.
This appeares to be a fraud email. I would like this to be verified and authenticated.
Warm regards.

Mr pradip

Vitara brezza delivery

I have book the car from amar cars pvt ltd, anand, and the period of delivery is 7-8 week and it has been gone 11-12 weeks so please inform about the appropriate answer.

Hi,

I am facing the same problem more than 45 days, SMK Motors are not even informing what they had done.

Hence poor response from dealer, more than 15 days vehicle was with the dealer they are doing R&D.

I used to go to the showroom on daily basis, i got few friends having few more problems.

I sincere advise not to buy a Suzuki vehicle, unfortunately i[censored] had taken don't give service.

Thank,
Karthik

Hi

I own a Suzuki Access 125 vehicle, which is 1 year 6 months old. The vehicle was in a good condition till 1 year but for the past six months i am facing the problem of cut off while running. If i drive above 45 KM speed, the vehicle is not getting off. When i slow the speed or take by hands from the accelerator the vehicle gets off.

I take the bike to the service center(Sri Roonwall Motors Ltd Old Washermanpet, Chennai) at least thrice in a month. Each time they service and return, the bike is good till 7 - 10 days and after that the same complaint rises.

I am fed-up with this bike and the customer care at the service center.

Please do not buy any vehicle in Suzuki brand

Thanks
Dorathy

Hi,

Even the same problem - 2 yrs old vehicle while driving (2 persons total) suddenly developed huge noise and stopped in middle of the road. Stalled - wheel not rotating and later i pulled the vehicle back and after that only it moved forward. Vehicle service team indicated the clutch unit is completely damaged and need to replace with budget of 6K.. Expecting final update from service station.

I too got a same & exact problem with sound while accelerating the veichle, which causes so much irritation for me.

Through this mail, an ardent and absolute Maruti Fan who has now become an ex-fan is sharing a particular grievance with you which has been completely unfair to me.
This is a particular incident that happened to me last week i.e. on the 17th of March, 2011 when I noticed that the pedal of the accelerator was detached from its floor base. It was noticed and conveyed to me by my car cleaner, followed by which I immediately took my Maruti Swift Dzire VXI DL7CH 4670 to the Maruti Sales & Service Centre at Naraina, New Delhi.
The service engineer there, at first suggested that it maybe one screw that has come off, which after checking was not the case. He then came to the conclusion that the accelerator pedal which is supposed to be welded to its base had detached and required welding again. I handed over my car and confirmed with the engineer the time it would take. According to the engineer, Mr. Sarkar, it was not more than a 10 minute job.
At the time of collecting my car back, I was presented with the bill reading Rs. 1100. (For your reference, Bill No.-JC10080168 Cust.ID [protected] Dated:17.01.2011 ) This took me by surprise as it’s too much for a ten minute job. This raises two big questions in my mind:
1. Is the level of Quality Control that Maruti promises, coming down? This is something that I’ve never heard of... The accelerator gets detached off its base is something that cannot happen as a result o[censored]sage or negligence. It just showcases a fault in the making.

2. Secondly, I do not understand that why something which requires some flashes of welding to be fixed and is a ten-minute job according to your own engineer can cost that big an amount. After all this is the company’s fault not mine as a customer.

Being a complete Maruti loyal customer, I have never even thought of considering any other companies as an alternate option. Right from my first car in 1989 to a total of 8 change-overs in my cars over all these years, I’ve stuck to Maruti. I have always found the after sale services very worthy and trustful. But it seems to me that with the growing number of customers, Maruti is now not bothered and considerate about its existing and loyal customers. I have absolutely no regrets in saying that you have today, lost one of your customers that is me and if this continues to be the same, I’m sure there are many more customers that you shall lose out on.
I find this completely unfair and rude. This is nothing but harassing customers. I would like to have a logical explanation and compensation for this. I will be awaiting your reply and a suitable action taken in this regard and the same to be communicated to me at the earliest.
Thanks in anticipation,

Vimal Rai Arora
[protected]

I purchased swift in 2015 October from ABT madurai whenever I will the tank it is leaking from top of the tank

Maruti Suzuki — Service Center Issue

Repeated Complaint of same type within 3 days of Repair and change of Parts .
Service Centre not at all cooperative.
ill treatment towards customer by the service centre ( Laxmi Cars at Mira Rd )

Actually I had give my new car into 2nd free service, but such show room does not serviced the car perfactly.

Uma Kant Sharma
Surat
uks.[protected]@gmail.com

Suzuki — Poor response from Dealer

Sir,

Sorry to inform that am visited Bombay Motors Show room in jodhpur for Suzuki sling shot plus. Am asking for disk brake bike (25/07/2011) but they replay me we have no stoke we will give you in two days.But they call me today (26/07/2012) and they will replay me me take non-Disk bike company stooped that model manufacturing. Sir please tell us to remove this bike specification from their site if suzuki is not manufacturing this model.Why this company people confusing customers. In this way your company is treating costumes i dont know..!.

!.....I WANT TO KNOW CAN I GET SLING SHOT PLUS MODEL FORM THIS DEALER OR IS ANY DELAY FOR THAT..!