Maruti Suzuki India
Maruti Suzuki India Ltd.
Customer satisfaction rating: 26%
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6373
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Maruti Suzuki India Customer Care

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Address
1, Nelson Mandela Road, Vasant Kunj
New Delhi
New Delhi District
Delhi
India - 110070

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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Phone:
Phone:
+91 11 4678 1000  [Head Office]
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+91 11 4678 1000  [New Delhi]
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+91 80 2212 7385  [Bangalore]
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+91 79 4003 6660  [Ahmedabad]
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+91 36 1234 0140  [Guwahati]
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+91 17 2278 0057  [Chandigarh]
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+91 80 4112 0018  [Bangalore]
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+91 40 6672 9999  [Hyderabad]
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+91 36 1234 0850  [Guwahati]
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+91 17 2305 8077  [Chandigarh]
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+91 80 4112 0017  [Bangalore]
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Fax:
Fax:
+91 11 4615 0275  [Head Office]
+91 11 4615 0276  [Head Office]

Additional info

Kolkata
L&T Chamber, 4th Floor, 16th Camac Street, Kolkata 700 017
Tel:
+91 33 2283 5252
+91 33 2283 5253
+91 33 2283 5254
+91 33 2283 5262
Fax: +91 33 2283 5261

Ranchi

4th Floor, Rohini Complex, Opp. Hotel Apsara, Circular Road, Lalpur, Ranchi
Tel:
+91 33 2283 5252
+91 33 2283 5253
+91 33 2283 5254
+91 33 2283 5262

Guwahati
403, Orion Towers, Christan Basti, Guwahati
Tel:
+91 36 1234 0850
+91 36 1234 0140
Fax: +91 36 1273 4308

Indore
3rd Floor, Commerce House, 7 Race Course Road, Indore 452001
Tel:
+91 73 1406 9382
+91 73 1406 9481
Fax: +91 73 1406 9382

Chandigarh
SCO-39-40, Sector 8-C, Madhya Marg, Chandigarh 160018
Tel:
+91 17 2278 0057
+91 17 2305 8077
Fax:
+91 17 2254 8234
+91 17 2254 8234

New Delhi
1, Nelson Mandela Road, Vasant Kunj, New Delhi 110070
Tel: +91 11 4678 1000
Fax:
+91 11 4615 0275
+91 11 4615 0276
+91 11 4615 0291

Lucknow
B-1, Pick Up Bhawan (Ground Floor), Vibhuti Khand, Gomti Nagar, Lucknow 226010
Tel:
+91 52 2272 0931
+91 52 2272 0934
+91 52 2272 1145
Fax:
+91 52 2272 0931
+91 52 2272 0934

Jaipur
7th Floor, Pooja Towers 3, Gopalpura Byepass, Tonk Road, Jaipur 302018
Tel:
+91 14 1511 8006
+91 14 1511 8007
Fax: +91 14 1511 8005

Chennai
7th Floor, Capital Towers, 180, Kodambakkam High Road, Nungambakkam, Chennai 600034
Tel:
+91 44 2823 3051
+91 44 2823 3053
Fax: +91 44 2824 2059

Bangalore
202, 2nd Floor, Embassy Classic, Vittal Mallya Road, Bangalore 560001
Tel:
+91 80 4112 0017
+91 80 4112 0018
+91 80 2212 7384
+91 80 2212 7385
Fax: +91 80 2248 4841

Cochin
2nd floor, Tutus Tower, NH-47 Byepass Padivattom, Cochin 682024
Tel: +91 48 4408 8400
Fax: +91 48 4233 3670

Hyderabad
Mahavir Chambers, Door No. 3-6-363 & 3-6-1/1 Chamber Bearing No. 101 & 102, 1st Floor, Liberty Square Stanza, Himayatnagar, Hyderabad 500029
Tel: +91 40 6672 9999
Fax: +91 40 6625 0102

Mumbai
602, Madhava Building, Bandra Kurla Complex, Bandra (East), Mumbai 400051
Tel: +91 22 2659 0478
Fax: +91 22 2659 0285

Pune
7th Floor, North Block, Sacred World, Wanowarie, Pune 411040
Tel: +91 20 2685 6041
Fax:
+91 20 2685 6036
+91 20 2685 6040

Ahmedabad
211, Iskon Mall, Above Star India Bazaar, Satellite Road, Ahmedabad 380015
Tel: +91 79 4003 6660
Fax: +91 79 4003 6671

Plants
Gurgaon
Old Palam Gurgaon Road, Gurgaon 122015
Tel: +91 12 4234 6721
Fax: +91 12 4234 1304

Manesar
Plot no.1, Phase 3A, IMT Manesar, Gurgaon 122051
Tel: +91 12 4234 1304



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Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
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26%
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So far so good - The company responded to our notifications and is working on resolving complaints.

Maruti Suzuki India Complaints & Reviews

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Dear sir,

Sir, I am wants help by you and advice further action againest Cheated by M/s. Sonebhadra Automobile...
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[Resolved]

To,

M.D. Satya Sheel khoshala
Reg office, Suzuki Motorcycle PVT Ltd.
100 southern plaza, 389 masjid moth, south extension 11,
new delhi - 110049

Dear Sir,

We have applied for a Suzuki Access 125 scooter through the Alleppy Suzuki Showroom with address as Alleppy Suzuki, Parvoor, Vadakal P.O. Alleppy - 688003, Kerala, India. We have registered this vehicle with an intial registration charge of 1000/-Rs with reciept No: 246 dated 22nd Dec 2007. We have also done a payment of 40000Rs with reciept No. 261 dated 21st Jan 2007. Its been more than 5 months as if now, the showroom is not responding and is not giving us the vehicle. They don't even pick up our calls and they when asked before was constantly reminded as out of stock.

Please do the needful soon. I am not happy with kind of serivce provided. I will escalate this to any level, if not replied, after paying the amount for the vehicle, which is completely ridiculous.

Thank you
John Varghese
Aug 14, 2020
Complaint marked as Resolved 
hello sir I M GURDEEP SINGH FROM LUDHIANA i purchased suzuki access FROM GITANSH AUTO PVT. LTD. LUDHIANA (PUNJAB) today 07.07.08 and dealer do not provide me foot rest and side stand which is not included in extra acessory but dealer was demanded money for these two which is not fair so kindly take necessary action against him. I shall be very thankfull to u for this act.
MY MOBILE NO. IS [protected]
It was the same for me only I used them on ebay dont buy from these people.
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    [Resolved]

    have been trying to book a Maruti Swift Dezire VXI from the last few days, and had a annoying experience with the Dealers & Maruti Call centre employees. . Firstly, the car shouldn't have been launched if the production units were not capable of meeting the demand of the market. Secondly, there should have been some transparency for the customers to know whats going on.

    I have spoken to Rohan Motors, Bagga Link, Allianz & Vipul Motors who have educated* me on different ways Maruti is taking to earn more money from the customer. Dealers are suggesting to pay 20/30 K as premium to get the early delivery of cars. Now, this is not acceptable.

    Now this is not a good story for company having sold 764842 units in 07/08 for Rs.178603 million with Net profit of RS. 17308 million. Maruti is planning to invest another Rs. 90 billion till 2010, but with this planing & your CSAT scores going down, need to do a lot of effort.

    Extremely Dissatisfied Customer...
    Aug 14, 2020
    Complaint marked as Resolved 
    Kapico India Pvt Ltd, Erragadda, Hyderabad

    I have booked a Swift Dzire at Kapico india, Maruti delar in hyderabad around 2 Months ago.
    Initially they said they would deliver the car in 45 Days, Next it was 2 Months and now they say it would be 6 Months time. I have already paid the advance and the responses from his dealer is unacceptable.
    I have waited for long for this car and i think the service offered by Maruti is the worst due to their over demand. Its time to realise and act quickly inorder to keep the customer interests alive before the customers shift their interests to other vehicles.
    Sir,
    I have booked a dzire vdi with berkley automobile chandigarh on dated 20/04/2008.They had committed with me for 3 month regarding delivery. But now they are not giving the appropriate anwswer regarding delivery of the vehicle.
    Here is another story
    [protected][protected][protected][protected]-
    Model - Swift D'zire VDI
    Booked On - 1st July 2008
    Amount Paid - Rs. 50, 000
    Receipt # - 3482 dated 1.7.08
    Booked at - INDUS MOTORS, Pattom PO, TVM - 4
    Initial wait period conveyed during booking - 3 months
    Actual wait period so far - 7 months
    Current queue # conveyed during the recent call with Indus on 6th Jan - Queue # 7
    [protected][protected][protected][protected]-


    The wait has been for 7 months but I am clueless on any details on current status.

    I am updated from people around in Trivandrum city as well as my fellow colleagues at work that cars are given randomly without looking at priority. My brother who is at bangalore is offered the same model if he is willing to pay the cash in full at once.

    During all the 7 months of wait period till date, the queries to the dealer office were not attended to my satisfaction; conveying that the manager is currently over-phone or not-at-office and will call back. We have not received any calls back to us till date. Again many times, when approached them directly at their office, details are not clear. Here with the booking I had, I have absolutely no clue on what is the true picture and what I should do in order to get the car that I have booked for. The situation is that we have to keep calling the dealer and beg behind to get any kind of detail.

    Frankly speaking, I have lost interest with this model and the customer service with Maruthi forcing me to strongly look for other branded cars. I donot understand the mess around this and why Maruthi is not taking any reactive or proactive actions. There could be n number of reasons, but this is the limit!!

    having taken money from all those who have booked cars, they are clearly playing with it!
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      [Resolved]

      ON 5th MAY 2008 I HAVE GIVEN MY MARUTI ZEN CAR AP10K 7374 FOR SERVICE AND PROBLEMS RELATING TO AIR CONDITIONER, STARTING PROBLEM AND BATTERY AT THE DEALER M/S MITHRA AGENCIES WORKSHOP AT RTC CROSS ROAD HYDERABAD. ON 6TH MAY I RECIEVED A 3 TO 4 CALLS FROM THE WORKSHOP THAT MY CAR IS READY FOR DELIVERY. WHEN I WENT TO THE DEALERS WORKSHOP TO PICK UP MY VEHICLE I WAS GIVEN A BILL OF AROUND RS 3700 TOWARDS SERVICE AND SPARES CHARGES. ON SEEING THE VEHICLE I HAD THE SHOCK OF MY LIFE. THE CAR WAS NOT EVEN CLEANED OR WASHED. ONE OF THE PIPES RELATING TO THE AC WAS REPLACED AND NO OTHER WORK WAS DONE.

      ON MY ARGUEMENT AND VERBUAL DUALS AT THE WORKSHOP THEY HAVE JUST CLEANED AND WASHED THE VEHICLE, SAYING THAT OWING TO HEAVY RUSH THEY WERE NOT ABLE TO CLEAN THE VEHICLE BUT ASSURED ME THAT OTHER WORKS HAVE BEEN CARRIED OUT. THE FACT IS NITHER THE BATTERY PROBLEM NOR THE STARTING PROBLEM WAS RECTIFIED. EVEN TODAY I FACE THE SAME PROBLEM.

      I HAD WRITTEN MY COMPLAINT IN THE COMPLAINT REGISTER AND SENT AN E-MAIL TO THE COMPANY BUT NO ONE HAS RESPONDED.

      A VERY SHABBY AND POOR STATE OF AFFAIRS AT THE DEALERS WORKSHOP AT MARUTI WHICH BOASTS OF THE NO 1 IN CUSTOMER SATISFACTION.
      Aug 14, 2020
      Complaint marked as Resolved 
      You are right. Almost everybody has the same experience with the different dealers . I have a bitter experience after buying a maruti alto on 24.10.08. Maruti should not claim of giving total customer care satisfaction. Its dealers are cheating people in the absence of competition. Services from Tata motors dealers are far better than Maruti. All customer should made a forum about shabby treatment meted out to its customer by maruti dealers. Indians should stop buying maruti. Hell with Maruti company.
      Down Down MARUTI
      On 30 mar i given my maruti alto[PBO8BC7345 reg on the name of ghanshayam dass sharma] for denting and paintaing to stan autos jalandhar punjab. my billed amount was rs7357 but when they handed over the car to me the services were worst than a road side denter, accessiories of my car were also spiled there, when i complained it to the work manager his behavior was too illitrate, i don't think from the future v ve to get our cars serviced from authorised dealers bec there services are worst than road side denter even alot of misbehave
      YOUR REFERENCE NO.:MSIL:SER:CC:S[protected]

      WE ALREADY COMPLAINED FOR POOR SERVICES PROVIDED TO US BY YOUR AUTHORISE DEALER M/S ALFA MOTORS AT JAIPUR.
      FOR THIS, WE RECEIVED A LETTER FROM YOU DATED:24/7/09.
      BUT TILL TODAY, NO ONE FROM MARUTI OR ALFA MOTORS CONTACTED US.
      WHERE AS IN YOUR LETTER YOU MENTIONED THAT YOUR REGIONAL MANAGER, POSTED AT JAIPUR, WILL CALL US AND RESOLVE OUR COMPLAINS.

      WAITINF FOR YOUR RESPONSE.

      THANKS
      ANKUR BANSAL
      MB:[protected]
      PH:[protected]
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        Dear Mr. Nakanishi,

        Greetings.

        This mail is from a loyal maruti customer of over 20 years and...
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        I purchased a SX4 Vxi on November 26, 2007 from Asha Motors, Bhuj. At the time of booking I had asked for Fog Lamps to be...
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        I booked a Swift Dzire VDi model with Tanya Automobilie Meerut dated 30.03.08. Tanya person at Tanya promised to give delivery...
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        [Resolved]

        Dear Team,

        Since few months I am facing left alignment problem in my Maruti Swift 2007 model.
        Car is badly pulling on left side when I am going above 70-80 kms/hr.
        I have chosen MAGIC AUTO, MAYAPURI Service Station for problem resolution.
        They found left alignment problem, instead of resolving the problem, they have just
        tried to convince me and convincing me everytime ( 3 times I gone for the same problem there ).
        I raised complaint to their works manager( Baljeet Singh .
        Mr. Baljeet Singh started convincing me without seeing/testing my car.
        He started advicing me that its something normal.Huh... I was surprised I am also working in
        service industry, telecom sector, but so worst scenarios in INDIA.
        Please try to resolve my problem as it is urgent otherwise I am bounded to go for consumer forum.

        Thanks
        Vineet Prakash
        Aug 14, 2020
        Complaint marked as Resolved 
        Hi Vineet,

        I am experiencing the same problem my swift is 2007 model its a Diesel swift and its pulling towards the left. As you leave the steering it doesn't go straight on the cement road either. I am in the process of this and will update you guys. In the mean time kindly post your complaint in the following forum which i have created. I have another colleague in my company who is facing the same problem.
        http://www.team-bhp.com/forum/technical-stuff/39167-swift-diesel-steers-towards-...

        Thanks,
        Cheers,
        Tushar.
        Since few months I am facing left alignment problem in my Maruti Swift 2007 model.
        Car is badly pulling on left side when I am going above 50-60 kms/hr.
        I have chosen Rohan Motors, Ghaziabad Service Station for problem resolution.
        These guys are helpless do not have any resolution for this problem.

        Now i went to local shop for alignment and Blancing and i am surprise to know he says you need to change your shocker, if you did't then this will make your car ride worse and engine will gone..
        i have same problem with my swift vdi 2008 it pulls toward left even aftr several alinments nd tyres changes nothing seems to work iam so sad with this problem.

        i do not know what to do how to get it corrected. please help if some one can.

        thanks
        sant
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          [Resolved]

          I had booked a Swift VDI in Bimal Indiranagar showroom on 13th Dec 08 for sunlight copper color. The delivery time indicated was 3-4 months. In March when i approached the showrrom the team lead said all VDI customers would be given preference for Swift dzire. I changed the booking to swift dzire ZDI and the team lead said delivery would be effected within a month. On constant follow up one day the sales person said you have booked your car only on 27th March and hence you are the last in the queue. There was no response on what is the prefeerence given to VDI customers. As no official response was forthcoming I spoke to the Maruto representative Mr.kaushik and he says the car will atke 8-9 months for delivery. He said there are 8 ZDI bookings in all at Bimal and I am 8th on the list. Bimal indicated to me the car would be delivered in the next despatch! Lack of transparency and tendency to take the customer for granted is a starking reality in Bimal showrooms. The situation is much better in Chennai where the showroom atleast indicates a tentative date for delivery at the time of booking.
          Aug 14, 2020
          Complaint marked as Resolved 
          Dear all,

          I am working in Hyundai Ancillary. Hyundai is very clear about the Capacity plan & demand supply. They never did mistake like Maruthi what they are doing in Swift & Dzire. Hyundai have very good Strategic plan on their new product development. They synchronized all their vendors for the capacity with very clear strategy.
          For example:
          The i10 Domestic & Global launch was not delayed & there is no complaint about delay in delivery and meet the demand.
          Strategy followed by Hyundai

          1. The same Santro engine carry over planned for i10 with new transmission line to avoid delay & meet the supply demand
          2. New CAPA Series all aluminum engine ( 1200 cc) which is planned for i10 will be fitted in i10 with new more variant to explore the market further
          3. The same new engine will be fitted in their global standard ( NCAP – 5 STAR) i20 model ( Project code PB)
          4. CAPACITY PLANNING - The market projection forecast for i10 was 600 cars / day only, but Hyundai planned for 1200 cars/ day & supplier capacity (tool capacity) also planned accordingly from the beginning itself.
          5. So the production has increased aggressively after launching according to the Domestic & Global requirement. Recently Hyundai touched 800 i10 cars / day & plan has given to touch 1000 i10 cars / day, because there is some more demand on export expected because of Diesel variant. Still, there is no complaint in India & in overseas about delay delivery because of demand & some other reason.
          6. The 1000 cc CRDi Diesel engine will ( Source from Korea which is currently well playing in KIA – Picando ) fitted in i10 export model & later on to domestic with some cost reduction measures ( Replacement of Variable Geometric turbo to Normal turbo charge to reduce the cost)
          7. PRE PLANNING – Now a days capacity expansion is going on with suppliers (Tools & Jigs) to plan further capa increase to meet the diesel variant demand before its launch.

          This is the Hyundai plan on every new projects / car model launch. They never fail to meet the customer requirement, that’s why Hyundai is India’s large car exporter.

          So I recommend to GO FOR HYUNDAI MODEL CARS.
          Plz wait for some time (Instead of wait for swift & dzire with lakh rupee holding), you will get a new i10 with 1000 cc CRDi Diesel engine with great mileage

          (20 ~ 21 kmpl resulting in KIA Picando )

          Thanks
          Mahaadevan
          I would like bring it to your kind notice that I have got a letter from Maruti Dzire with regards to my booking for Dz ire V xi Beige co lour which I have done in the month of April 2008.
          I have clearly explained with your Guindy ABT Agent executive Mr. Palanivel about my working place. Iam in Russia currently. And I have told him that I can take the delivery after necessary payments only after July which is 90 days. He accepted and he also told me that the color is also confirmed. Now why should I get Not Beige only Red and that too payment to be done in 3 days time. Review my request with your executive before you send me the letter. And I need the reply asap. I have all the documents written in your letter head with all the booking details including my choice of color. I will not agree to give my booking to the next person.
          i want swift dezire but deler tell me waiting for 8 monts.i want tto tell u that why should company cant product the car whats that
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          Hi all,
          My request to all i own dzire zdi.
          its not surly worth to wait for this car, mileage in city 14 km/pl in cit
          highway 18.9 on high way.
          ( this is the true mileage i am getting).
          i would suggest go for logon or fiesta. for ride comfort.
          instead of this convert. its shock absorbsers are not up to the mark.
          it gives you bumpy ride.
          mileage is also not great and waiting period for 4 to 9 months
          my opinion is wait for some time some other new good models will be release soon.
          i paid 7.86 lac for this car but u can get better ride and comfort for 1 lac more.
          marury swift dzire (diesel) aer not available at right time as dec 1st week so please give me the right sagation for perchaching this car
          I booked my dzire vdi silky silver with advance of 25K in mangalore and got it in 1.5 months. I have driven 800 kms till now and I am very satisfied. But I still think booking process is not transparent yet. First they said vehicle would be available in a month. After booking, they said maruti factory is shut down for maintenance which was confirmed by another dealer but third dealer said this was not true. And after waiting for a month, they said vehicle would be dispatched in next week. then they said indent is still pending and vehicle dispatch may be delayed. My finance had already been arranged. I told them I might change the dealer and would withdraw my booking. then things started moving. they told me to come and talk to the dealership manager personally. I was expecting them to ask a premium amount going by things i read about what was happening last year. but they said my vehicle was already dispatched. then i got my car in 8 days.
          I have also bokked the car with advance of s.50, 000/- through City Car (auhtorsed maruti dealer at Singrauli distt, MP) in first week of Sept'09. But till date the dealer is not giving me any satisfactory answer regarding dispatch against my booking. There might be chances of giving my number car to other one. I am fade up by such attitude and action and thing for cance the order.

          If you can help me then kindly take up the matter at your end.

          My alto 800 2013 model

          My maruthi alto 800 model 2013 is given on[protected] for front right side bumper and left side door for servicing in chalkudy popular. 22 days left. i am not get back.
          there is no spare parts for servicing. how much time will take for servicing.
          vehicle number KL-45-J-1750.
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            MIGHT SOUND THIS AS A JOKE BUT WE ARE MAKING IT A GOLDEN RULE FOR THE FAMILY AND NEXT GENERATIONS "NOT TO BUY MARUTI...
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            [Resolved]

            TODAY ON 14/05/2008 I HAD GIVEN MY VEHICLE TO M/S KATARIA AUTOMOBILES, DUMAS ROAD SURAT FOR REPAIR OF MY CAR. THE HEAD LIGHT WAS CHANGED. TILL THAT TIME I WAS PURCHASING GROCERIES FROM VISHAL RETAIL.

            WHILE DELIVERING THE CAR THE PAINT NEAR THE PETROL TANK WAS DAMAGED & I IMMEDIATELY INFORMED THE SUPERVISOR, BUT THEY DID NOT DO ANYTHING. NOW EVERY TIME I SEE MY CAR I REMEBER OF MARUTI CARE, WHAT SERVICE DO YOU PROVIDE.

            I REQUEST FOR IMMEDIATE RECTIFICATION OF THE PAINT AS PER ORIGINAL ONE.
            Aug 14, 2020
            Complaint marked as Resolved 

            Maruti Suzuki — scratching

            hi,
            i m pratap singh from delhi. on 10/7/2010 i was submit my wagon r vxi <dl8cr 3576>for 3rd service in saya automobiles, during service i see few scratches on my left side front door. and on 2nd service i was complaining about the bad washing, but there is not an legal action against my complaints.my mobile number is [protected].
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              [Resolved]

              I purchased wagon r from pebco motor, jamshedpur, jharkhand on 21/sep/2004.I Purchased the scheme of 4th year extended warrenty.In the last servicing from pebco motor my self solenoid is not working. self solenoid replacement comes under extented warrenty, but not changed by pebco motor.
              Aug 14, 2020
              Complaint marked as Resolved 
              hello dear,
              sam eis the case withe me here i purchased a maruti swift zxi from MARUTI TRUE VALUE VITESSE WORLI i told the dealer the driver powerwindow motor is not working properly as well as the waterseeping in from the windshield but the dealer is only making excusses AFTER ME SHOWING THE EXTENDED WARRANTY they showing no intrest.
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                [Resolved]

                I had purchased a Maruti Zen Estilo Lxi from Ludhiana-dealership being Sandhu Motors. The car was purchased around 3 months back in the month of January and since then it has gone to the service station 5 times. What an achievement for a company like Maruti Suzuki!!!.Sometimes the brakes are not working properly, sometimes there is problem in the engine, sometimes the car is not starting etc etc.I already have three maruti vehicles and i was planning to purchase one more- Swift Desire but the attitude off the dealer has made me change my mind. I have requested the dealer n number of times to check the vehicle thoroughly but all in vain. I live in Delhi and the car was purchased from Ludhiana and you can very well understand how difficult it is to go back to Ludhiana evey time the vehicle breaks down.

                After going thorugh all the frustration I had written a mail to the service department of Maruti but no revert was recd. from there side.

                Regards
                Aug 14, 2020
                Complaint marked as Resolved 
                I have a maruti Zen Estillo registration number UP-16-N-9357 purchased from Rohan Motors Noida Sec2. It met with an accident two weeks back and just now I got it back today. No one explained me what has been changed and I did not get to see the old parts. Last week I put a complaint at Maruti Zen Website but they did not responded as the supervisor who was allocated my car was on leave and no one was responding back to me and they did not even bother to call me and when I complained to Maruti in the beginning when I booked my car and didnt get it in the promised time I received calls from everoyne like sir if you have any problem then call me directly. You will get you car in the next 2 days and all.

                Now when it comes to post sales service its disgusting.

                The reason of my complaint is that I got my car today and they have made the changes, repair etc. However, their is a long scratch on the right side front door which is extended to the rear door too and they are saying it was from before when I gave it though there wasn't this scratch which they are talking about. Somoene in their workshop has mishandled it and they are defending this. There are many other scratches in my car so why wud I talk about this particular one. They have even tried to cover that by putting a layer of red color on it but were unsuccesful and when I asked them if it was their from before then why is this color there. Had I made this scratch I wud have got it removed. They said we do touching. I dont understand why they did not try to repair the dents which I told them but they tried to remove this one but were not able to do so because they did it. I want a proper judgement in this case and a strict action again them. Even they have show charges of 10000 towards denting/painting and they have done nuthing as major of the parts have been completely changed so there was nothing to repair.

                I just have to believe them as I am not an auto engineer. I dont have any problem but I just want them to remove this scratch which is their fault. It was not their before. Anyone can see and tell that it is fresh and my car was with them from the last two weeks so its them who have done this.
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                  [Resolved]

                  Dear sir,

                  I have appraised you of the fraud perpetrated on me by your dealer vide my mail dtd April 5, 2008( Tracking number: HT20080405_[protected]) the text of which is reproduced below for your ready reference.


                  This is to bring to your kind attention that on March 28, 2008, I asked the Maruti Dealer at Kurukshetra, for a 2008 model Zen Estillo and were shown one. I made full payment for the car and got the delivery of Zen Estilo VXi superior white car on March 28, 2008 from your showroom at Kurukshetra.

                  Later on from the date of manufacture on the Tyres and enquiry from your office I found that I was given Model of September, 2007. I was surprised and shocked as I could not believe that a thing like this can happen in a company of high repute such as Maruti. I believe that if a model of previous year is being sold to the customer, it is brought to the knowledge of the customer and his/her consent is taken.

                  This has affected me psychologically and given me mental agony instead of any excitement and happiness. I have not driven the car except filling the petrol tank to the brim. It is parked in my covered garage.
                  I request you to replace the car by 2008 model and necessary action must be taken immediately.


                  Apparently no cognizance has been taken of my complaint.I am surprised at the callous and indifferent attitude adopted by the company.

                  Through this mail I call upon you once again to give me full refund of entire payment including Insurance& road Tax paid by me and take back the Sept 2007 model car sold to me as 2008 model.
                  If I do not get redressal of my complaint in next seven days, I shall have no option but to proceed legally in the matter and also to take up the matter with consumer court.Needless to mention that all this shall be at your cost.

                  I lookforward for a quick response.

                  Regards
                  Indra Handa
                  Aug 14, 2020
                  Complaint marked as Resolved 
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                    I own a Maruti Alto for the past two years. I shopped around for the third year insurance, I was amazed on the level of difference...
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                    [Resolved]

                    DEAR SIR,
                    I am having Maruti Wagon R number- MH04DB-3227, which i have purchased on dated 6th april 2007.

                    This car i have purchased from Laxmi Cars At Meera Road.

                    On dated 20th april 08 we are going to Shirdi via Nashik and at 39 kms milestone of shirdi left the car clutch was failed. then i called up nearest dealer Ms Shaan Cars Nashik.

                    After 2hrs the co representative arrived at the destination and towed my car to nashik say arround 52 kms which they have charged 8rs /km.

                    Ms shaan cars have changed clutch plate and [ressure plate both on dated 21st april 2008 and the total bill i paid rs 4800, because they have not considerd the failure in warranty.

                    Being as an automobile engineer i can check my self whther the component can be considerd in warranty or its a failure due to override.

                    i am still not fully conveinced about the logic given by Shaan cars nashik technician as the clutch was override. the reason i can look as my cars has been used in one year only 15000 kms because i am travelling almost 25days outside of mumbai then when i have time to use my cars. isnt it correct?

                    Moreover if they wanted to change clutch plate then they should change clutch plate only why they have changed pressure plate which cost me extra. logic given to me is it is set supplied by maruti and can not be sold alone.i ask why ? they answered maruti company policy.

                    If you want samples i can send to you alongwith the charges Ms shaan Cars nashik have chaarged me.

                    Waiting for sutable reply.

                    Regards.
                    Deepak Agrawal.
                    mumbai-
                    [protected]/[protected].
                    Aug 14, 2020
                    Complaint marked as Resolved 
                    Delay in Delivery of Wagor lx Deo Model And not porper Corospondance in Nashik Automotive Showroom
                    To,
                    Customer care Manager,
                    Maruti udhyog Ltd.
                    New Delhi-

                    Subject: Complaint in Maruti Esteem Sold Date:23/05/02007Ch.No.481660
                    Engine No.367510 By Kiran Motors-Ahmedabad .
                    Dear Sir,
                    We have purchased this vehicle from Kiran Motors-Ahmedabad, after recd. Delivery
                    We have complaint that he has been not deliver us vehicle clean from inside with lots of Dust due to kept in their open godown, after sixth days when we have drive the vehicle in the city, we found complaint for smelling of some Rubber parts Burnt. we have complaint them, they told that you run the vehicle, this is because of may be over filled Coolant and overflow, in case then we cheak in service time, But we have think that at the time of service due that if this people not deliver new vehicle properly clean, then what they will care for service, so we have give to “Kataria Motors, and we have complaint for also.
                    When their mechanic deliver the same time smail was their, and he also give us same reason of Coolant,
                    Then also again we found same smaile after service also, Normally my this vehicle Run on Highway more then 80% Kms., where cluch operation is not require, but when ever we drive in the city we are getting smail and problem, So in second service we have request them to check thrally, and they done it, after some time again the smelling start, , you can cheak in my visit 4 also which they are not mentioning, you can cheak their Job card and do you think that after drive of 2900Kms. Clutch setting require, and Frist service is done by some Mr.Nair, we don’t know his full name, every time we got same reason that may coolant overflow on Engine body and due to hot it is smailing ultimately clutch become not working properly so we have send their, and they said that clutch plate burnt,
                    And it is not coming under warrenty, but we are fail to understand that from the day one we have this complaint and they are now saying that this is due to Overriding, But we would like to clearify that this vehicle is drive by my shelf only and this is my fifth vehicle, I am holding license since 1994, I have used, fiat, Maruti-800, Omani, Santro and this, we have never change Clutch assembly, and car is not overriding because this is one owner drive, I never give my car to anybody only self drived, and You can see the Kms. That how much kms run this car, and why we have Complaint to cheak Tharlly, Normally in 7000Kms.Clutch assembly never change as per my knowledge, and out of four car we have never face problem of same, Just to protect and overlook by them they are saying this is due to overriding.

                    If we have no trust on Kataraia they have ask us on phone for New service contract and we have ask to collect payment alongwith and we have paid also, this is may some over Look the complaints and the reason which they are asking is absolutely wrong, because this vehicle only myshelf is drive so we know in case Override.any way we have paid the
                    Amount also, if you feel our complaint is genune, Pls. refund this amount, this is our humble request,
                    We are awaiting for your valued reply,
                    Thanking you,
                    Mr.Rashmi Patel
                    CLUCH&ENGINE PROBLEM CONTACT ME MY NOMBER [protected]
                    ADVERTISEMENT
                    To

                    Costomer care manager
                    Maruti Udyog Ltd
                    Gurgaon.

                    Dear Sir,

                    My vechicle SWIFT VXI Model 2006 having problem with paint, near top roof antena area getting faded and have shown to all of your dealers, and they refuced take the complaint.
                    Due to some technical problem and only near Antena area, your service people also acknowledges the problem due to some radiation affected the paint.

                    Even have posted complaints to your customer care many times no action, please look in to this and do rectify the problem immediately.

                    Model SWIFT VXI
                    Regn No. KA 01 MB 5831
                    Chasiis No 161642
                    Engine no 286802
                    Color SILVER GREY

                    With thanks & regards
                    S Ganesan
                    211B 13th cross, tank bund road
                    Subramanya nagar
                    Bangalore
                    560021
                    [protected]
                    4 Comments
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                      [Resolved]

                      Hi,

                      I had purchased a OMni lpg from Kavisha. Motors-kamla Nagar, Agra (Dealer of Maruti Udyog Ltd.), Regn. No. UP80 AQ 8580 on 02nd Feb' 2006. On the very next day i.e. 31st July i was facing a problem in Starting of vechiles then i called up the executive of Kavish Motors who entertained me while purchasing the New car and explained him the same problem. But he replied that we are not responsible for any sort of problem but the car is under warranty period of 2+1(one) year thats why i am in a position to file this complaint. I called him up several times but no satisfactorily reply is yet been received. Now the problem is so severe that on one can even sit at the back seat, the car makes noice noise a lot and it is affecting the wheels aswell.The Vechicle has visited the workshop 36 times As prescribed by Kavisha Motors.
                      I had asked Regional Office many times, but the response was not quite well.
                      I had asked mr. Sachin Gupta (territory sales manager) to lookup the matter, instead of looking he just remove the vechicle warranty.kindly look in this matter early.



                      If you please have a look in this matter i will be highly obliged.

                      Complaint against: Kavisha Motors (Dealer of Maruti Udyog Ltd, True Value
                      Kamala Nagar,
                      Agra
                      Ph.[protected]
                      Workshop manager - Naveen Chaurasia([protected] )




                      Thanks & Regards,
                      Tanuj Garg
                      Sevla Sarai
                      Agra- 110 035
                      Ph. [protected]
                      Product - Omni
                      Purchased in the name of my Father- Mr. R.S. Agrawal
                      Aug 14, 2020
                      Complaint marked as Resolved 
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                        I have booked a Petrol D zire from the last one month. at the time of the booking it was promised by the Dealer Spectra Motors...
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                        I would like to bring to your notice that, I am being facing problems with Maruti Udyog Ltd. for their pathetic service &...
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                        [Resolved]

                        Respected Sir/Mam

                        I have applied for New Swift Dzire Car(ldi WHITE or SILVER) 22 days
                        ago. Today I have visited your authorized showroom at Tara Automobile
                        Abohar (Pb) regarding the status of delivery that Car I booked this car
                        on 28 March when u launch it . I am fighting for the status of it last
                        22 days i also call ur autho. office at chd.mr H.S.Roy told me that
                        abohar office team will call u but there is no response by your dealer
                        and company personnel. I deposited 40000 rs the same day. My receipt no
                        is 1803 when I apply for it your sale team told me that I will get this
                        car with in 15 to 20 days. Maruti is Brand name but the service related
                        to (Status and promises) given by u is very panic. I am perusing my own
                        business with corporate sector, NOKIA in today scenario customer want
                        only service. So please do needful to get at the sharp your service
                        related to the status. Kindly revert me the status of my car

                        Best Regards
                        Amit /Arti setia
                        [protected]
                        Aug 14, 2020
                        Complaint marked as Resolved 
                        Sir,
                        I send my Maruti Alto Lxi to regent Meerut Road U.P. on 9th Oct.2008 they said Serveior is not avalable and car was returned. Now nxt day I send my car again i.e. on 10th Oct.08 there was some editing to be done and same was submitted same day.after that I was told that I will get my car after 4 days i.e. on 14 th Oct. When I called them I got an answer tomorrow you will gewt it i.e. on 15th Oct. When I called them I got an answer that tomorrow You will get it i.e. 16th Oct.08. When I called them Againg on 16th I got an answer that tomorrow you will get it.
                        I wish to inform you that I never received call from them for the real status. Inspite of that the people over there did not disclosed their identity and misbehavied with me and bank the phone down.

                        I still do not know the real status from them.

                        Umesh Tyagi

                        [protected]
                        [protected]
                        Sir,
                        I send my Maruti Alto Lxi to regent Meerut Road U.P. on 9th Oct.2008 they said Serveior is not avalable and car was returned. Now nxt day I send my car again i.e. on 10th Oct.08 there was some editing to be done and same was submitted same day.after that I was told that I will get my car after 4 days i.e. on 14 th Oct. When I called them I got an answer tomorrow you will gewt it i.e. on 15th Oct. When I called them I got an answer that tomorrow You will get it i.e. 16th Oct.08. When I called them Againg on 16th I got an answer that tomorrow you will get it.
                        I wish to inform you that I never received call from them for the real status. Inspite of that the people over there did not disclosed their identity and misbehavied with me and bank the phone down.

                        I still do not know the real status from them.

                        Umesh Tyagi

                        [protected]
                        [protected]
                        I am the student of B.Tech (mechanical engg. ) 2nd year of IET Bundelkhand University Jhansi.
                        Sir i have a design of car in which the car will be provide safety to an accident of 70% in this car we safe of accident
                        SO i want to make a working model in yours gidence.
                        Plz. help me

                        Thank u
                        Prashant kumar
                        contect no.- [protected] &
                        [protected]
                        ADVERTISEMENT
                        I have applied for New Swift Dzire Car(silky silver VXI ) on 28/08/09
                        . Today I have discussed your authorized showroom at kataria Automobile
                        vapi gujarat regarding the status of delivery that Car I booked this car
                        on 28 auagust 09 . I am fighting for the status of it last
                        10 days i also call ur autho. office at abd.mr vishal sharma but as usval he is not in office.
                        I deposited 491000 rs the same . My receipt no 90245
                        . Maruti is Brand name but the service related
                        to (Status and promises) given by u is very panic.

                        MY QUESTION TO MARUTI IF YOU ARE NOT CAPABLE TO DELIVER A CAR AS PER REQ WHY YOUR DELAER TO TAKE A BOOOKING??/

                        I AM SURE THIS TYPE OF ACTIVITY BT YOUR DEALER WILL CREATE A BAD NAME AND WILL SURE EFFECT THE SHARE OF MARUTI IN THE MARKER AS PEOPLE WILL DEFINATLY MOVE TO OTHER OEMS.

                        SANJAY BADOLE
                        [protected]
                        4 Comments
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