Maruti Suzuki India Complaints & Reviews

Maruti Suzuki — Wrong commitment of dealer

On 19.09.2009 i visited your company dealer "My Car (India) Pvt. Ltd." at there indore showroom for the booking of SWIFT DZIRE (ZDI) SILKY SILVER COLOUR. I met Miss Shikha Sharma (executive) & she told me that this particular mentioned car is availaible at there Bhopal based showroom but some extra accessories worth Rs. 13,000/- is fitted in this car, so she told me that if i want to purchase this car i have to pay for the accessories also & i agreed for the same. She talked to Mr. Rajiv (Head - Stock Department) of there Bhopal showroom & he told her to book the car for me. Miss Shikha told me that i have to give her a cheque of Rs. 51,000/- as booking ammount, so that the car can be brought to indore from bhopal showroom as a result i have given her a cheque of Rs. 51, 000-/ for booking the car.

Miss Shikha told me that the car will come to indore showroom by 20.09.2009 & on 21.09.2009 i can get the delivery, so again i went to the showroom on 21.09.2009 where she informed me that the car is alloted to some other customer because of communication gap between the staff members of both the showrooms.

I have also spoken to the owner of Showroom Mr. Madhav Bagde & he told me that his staff people are trying to convience the other customer to cancel his booking & if he agrees then i will get that car immediately else i have to wait for next 4 to 6 months.

I was very much upset because of this incident & irresponsible behaviour of the Showroom staff & executives & fet like cheated.

I m allready using a WAGONR & i am facing average problem in my car it's a DUO LXI model but then also i want to purchase SWIFT DZIRE (ZDI) because of the brand name (MARUTI SUZUKI)

I sincearly request you to help me in this matter & i want you to talk to the owner & staff of the mentioned showrooms to know what has happend in this matter.

Regards,
Aditya Jhawar
aditya.[protected]@rediffmail.com

I have purchase a new car they run Only km 42 . I have see a problem in my car . when car drive slow they car wheel will be bubbling . i have go company they cheak & found One Wheel rim bend. this is manfuring defect . so please repalce a wheel in warrenty. Job Card No JC09008830 Date 15/02/2010 My Details are below :-

Name :- Superintendent Khem Chand
Address :- 130 Paltan Bazar Ajmer (Rajasthan)
contact no :- [protected]
Sold Date :- 05/02/2010
Dealer :- Ajmer Auto - B201

@Amit Rangra, Contact [protected]@gmail.com to get ur problem fixed

@Rishi
Thanks Rishi, but I guess after the guys inspected my car and did some work on the brakes, its good to drive it now.

Maruti — i purchase new car but there is fault in car

I purchased a new k10 on 23/10/2011. And there was a mistake in tire on 24/10/2011..i told the Mr. Naremdra Trivedi by whom I purchased, and he told me it will change. Now he send me at katariya and katariya send me at brisone(tyre). Everyone tell me this mistake make from me and its not warranty problem. And then I moved to katariya and tell check my all tire car is vibrating in 65 km. so Chirag Solanki told me it is not issue of tire it is balancing problem. And I told do balancing and after it vibrating then? He told then it is tyre problem,…………..after balancing yet the problem is not solved,I told him now what? Is it tire problem? Then Mr. Chetan comes in picture and he told in I will salve this problem but I will not give u forth tire………………………………I like to ask company y person purchaging a new car?????????? Mentally reliefe and they r playing v me? I called urs ahmedabad support they had not yet reply…………………………..

darshan mehta [protected]

Hi Amit ...Did you face this issue again after maruti technician applied fix on your car? I am facing similar issue and planning to visit maruti service station shortly.

Vivek

Amit,
Vivek,

I am also facing similar issue with my Ritz VXi model, brake becomes to hard and in effective while turning with AC on. Did the dealer solved your issue completely and what is the resolution. I purchased with love, but I am very un happy with brake issue. Appreciate if you could share the resolution so that I will help my dealer to try the same

Basawarajp Pagade
[protected]

Hi
I'm also facing the same problem with the brakes getting hard white the AC is on and when the AC is turned off it works totally fine..
I went to the Service center told the same thing but they said it is not creating any problems we have checked and after some days the same thing again..

John Anthony
[protected]@gmail.com

Hi,

I bought my 2nd Ritz in Dec 2014 till recently I didn't face any problem, however now the brakes are acting weird, while on a slope it becomes hard and doesn't respond and it puts me in shock, my building is uphill and while coming down it always plays foul.
As a consistent customer of Ritz I am sure you will consider this complaint seriously.

Regards,
Nikhil Gawai
Handheld: [protected]

reg tyre

i m ashish thapliyal.i purchased maruti suzuki wagon r vxi at may 2011.after running 11000 km in delhi the tyre conndition start detoriating nw after 24000 km 2 tyres r in bad conditions despite regular servicing.i want a solution for it

Hi, I am facing the same breaking problem with my Ritz vxi automatic. Does anyone got a solution for this. Please let me know .
Kiran.
[protected].
Bangalore

I am also facing the same issue with brakes on the ritz automatic, The brake peddle becomes hard and the car hesitates to stop. I have taken it to a lot of dealers but no use. Does anyone have a solution.
George
Hyderabad

I Rajendra M Patel From Piplav, Anand, I have got EECO (5 seaterA/c) on 07/07/2010. My car has a problem that the front tyres(interior) Side are getting the load still it has not completed more than 2, 500km. We complianed this to Amar cars at Janta Chowkdi, Anand. but they are not giving response. We also checked At other service station, then also this problem is not solving.Now what to do. All EECO customer's are having this Problem. Tell Me what to do with this problem.I Want my Reply Within 4 to 5 days.Contact me : [protected] or send me email on : [protected]@yahoo.com

Maruti Suzuki — no mileage

am owning a swift vdi,2010model. but unfortunately i get only 13-14 km millage. we are using it in a 50-60 km speed. single use. and giving proper services also.

I am bought maruti EECO, after 1257km completed, Now mileage of the EECO 12kml (company say as 16kml) it is not come company mileage, company only it's a method of marking, so take necessary action for this complaint, my complaint is solved, i am be happy.

Thank you...

Ecco problem Registration no.DL8C F 5295 DD MOTORS PVT LTD WAZIRPPUR INDUSTERIAL AREA DELHI - 110050

RESOLVED MY PROBLEM PURCHASE ON 23/05/2012

HARI SINGH S/O SH JAI PARKASH
VILLAGE - NAYA BANSH DELHI - 110085

I too had an almost similar experience at ABT service centre, Guindy, Chennai. I have decided never to go that service centre for any assistance again. And I also request all the readers to refrain from going there too.

This is the same thing going on with us from Nainital motors Haldwani Uttrakhand. We have booked Swift Dzire vxi model. And the time was of 2 months but know its more than 3 months, and we are not yet confermed about the car.

Maruti Suzuki Swift Dzire — accidental car

Dear Sir,

As I am a customer of your esteemed organization and I bought Swift Dezire VDI model in Nov’10 from Pasco Gurgaon number is HR29 BF 9499 .
And I met with an accident near to jaipur.

And I have given my car to your Authorised dealer in Bharatpur name: TM Motors as I am working with idea cellular ltd and posted in Bharatpur(Rajasthan).

Date to deliver my car after all repair work was given by your distributor was 31st March’11 but after this date I have visited 4 time to your authirised workshop and at every visit I mentioned few pending works .
Even to I have made a payment of Rs 4500 and taking my car back but till date I am not satisfied with work done by TM Motors Bharatpur.

Your Customer
Rahul Parihar
[protected]

Maruti's service very very bougas b'coz their engineer's very rudaly behevier and they no knowledge about car's noise.
they told the no noice in your car but their workers are agreed that in car no 9895 wagon R is noicing at speed 80 to 100
engneer mr. J Prakash is requred to medical check-up his "EAR" We r very Very Very unhappy with maruti suziki's attitud B'coz they filed our complained without informing me.
we are now try to go in conzumer court in short time.

THIS IS VERY BED FOR MARUTI SUZIKI'S REPUTATION

I AM THE MARUTI'S CUSTMOR FROM LAST 15 YEARS


FOR MY REQUEST TO NEW CUSTMOR THAT TRY PURCHASE OTHER THEN MARUTI CAR'S

maruti wagon r lxi — Manufacturing defect

Dear Manager,
i had bought a vagonR LXi on 7/2/2011 at Popular Motors pvt.Ltd Kannur, Now it is found that the coolend leak and the starter problem also.

I Agree to his point, I own an VXI and i can get the petrol smell inside the cabin after filling the tank. and it always stops while turning. Uday from chennai

Maruthi Swift LDI Diesel — Maruti Swift Air conditioner failure

Iam Usha Shob. I own a Maruthi Suzuki Swift LDI Car. after 56794 km, air conditioner fail, Evaporator leakage. my vehicle number is KL7 BG 2514
Kerala, Ernakulam, I have to spend 6000 rupees for rapiring. Hope this is manufacturing deffect. Please enquire this

Exactly correct your observation about Maruthi personals as well as the authorised service centre personals. My swift (KL01 - AQ[protected] April) had steering trouble from the beginning but no one accept that problem, but I continues my compliants to the authorised service centre and also directly to Maruthi from past more than 4 years but no one rectified that compliant, everyone try to prove there is no compliant as raised by me and till now its power steering system totally dead. and also get information that my power steering whould be replaced and its total price is Rs.26000. Both Maruthi and authorised service centre has been rejecting my claim.

My swift also had off while riding. but its very rare.

maruti is a local company. maruti swift car is a local car and fake engine.maruti suzuki is a good company. but maruti company is a fraud company in the world.maruti suzuki swift has suzuki engine there is inprint suzuki name on the engine.but maruti swift car engine is fake engine.because the maruti swift engine is local there is no inprint suzuki name on the engine. you check your car engine is it original or fake engine.

suzuki company is best company in the world. maruti is on of the fraud company inthe world. maruti suzuki swift is a good car.but maruti swift is a local car maruti suzuki swift has suzuki engine. maruti swift has local engine. there are two types of swift car. first is maruti suzuki swift that is original car . this swift car has suzukiengine. there is inprint suzuki name on the engine. buy second is maruti swift, that is local car. this car has no suzuki engine. that is local or fake engine.there is no inprint suzuki name on the engine. if you have any dought please check your car engine.if your car engine suzuki, that is original. you ask your dealer they also tell above said. maruti suzuki swift engine is import from japan. maruti swift engine is make from scrap material. maruti collect the scrap material from other car company like tata, fiat and they are making local engine. so dear friends don, t buy maruti swift. please buy maruti suzuki swift. please chech car engine is it suzuki engine or local or fake engine.

hello sir'' maruti swift zxi is very bad car in india.because this car has local engine.it has many problem.there is no inprint engine name.some swift car has suzuki engine. some of the cars local engine.why this differ.car body s are same, but engine is differ.do you know the answer? please tell me sir. because i have swift zxi 2011 model car. i asked my dealer about my dought, they can''t tell answer.i wrote a letter to maruti company 20 times but there is no reply from maruti company.i think maruti is a fraud company in the world.do you know maruti company is original or local company? swift car is local or original? swift car engine original or fake? swift engine has inprint suzuki name or not? dear friends tell me answer please!

i had booked a maruti swift vdi white on 15th july, 2011 with Rs 10000 booking amount at Berkeley Automobiles Ltd.chd by the nameof viney jagga
At the time of booking, i was told that the vehicle will be deliever in about 5 months i.e near about 15th nov 2011.
I called the dealer in jan 12 and some person on the call answered me that vehicle is going to deliever in june 2012.I told her that they said they will deliever the car in 5 months and she started making excuses that due to the demand, the car is not available.Then i visited the dealer and talked to their employee and he told me that vehicle is not available at the time due to shortage
so i have demand the my quee no and which no at present you delevered but dealer is failed to provide the no and asked me that we not able to provide the exect no.

pls provide the my car ststus


viney jagga
[protected]

You are lucky only those items got stolen, people have had their vehicle parts removed and replaced by defective ones during service.

And it is true not only with this dealer but most of the dealers.
Roadside mechanics are more reliable is what i have come to realise.

We must hit back to these dealers where it hurts.STOP GIVING THEM BUSINESS.

maruti suzuki/wagonR — substandard car

The Managing Director
Maruti Suzuki India Ltd



Dear Sir,

Re: Complaint in regard to Maruti Car Model – WAGONR LX
Chassis No.534103 - Registration No. WB02Y 0316


This is to bring to your notice of the fact that the writer had purchased the above Motor Car from your authorized dealer ‘ Machino Techno Sales Ltd ‘ Alipore – Kolkata, on 2nd July 2007 by paying the Full Value as per the Invoice Raised by them. Since the purchase, the car had gone thru all suggested ‘ Servicing ‘ thru Machino Techno Service’s Service Centre located at Darga Road – Kolkata. Now incident goes as hereunder :

On 22nd November 2009 at around 7.30 PM, I was driving the car back home with my family members ( altogether 4 including the writer as a driver ). The car was at a speed between 30-35 km at EM Bypass Connector and suddenly, I heard a sound of soft breaking noise and the car got stopped immediately. To our utter surprise I found that the Left Wheel had come outward as the ‘Arm Assy.Fr Suspension Control’ (this technical name of the part is as per Invoice of Machino ) had just Broken.

On contacting thru Machino Service supervisor, the helpline was contacted and the car was towed to the Darga Road Service Centre for repair. On 23rd morning, when I had called at the Darga Road Service Centre, I was told that due to heavy Rusting the ‘ part ‘ was broken and the same got repaired against ‘ extended warranty coverage ‘.

The entire episode, as u can very well understand, could be a nightmare to anybody as this could have had led to ‘ fatality ‘ for all the persons had the car was on a High Speed !!

MARUTI being a Leader in motor car industry in our country, now the question arises, as to how come a New Car – aged about 2yrs 5 mths and covered approximately 13500 kms, only can meet such a horrifying situation ?

Secondly, and more surprisingly how come such a part which got ‘ so badly rusted ‘ escaped the attention of your Service Centre during there Mandatory Serving and even, in one occasion during ‘ a free servicing camp’ ??

Many of our friends / relative who are using Maruti Cars for years have expressed their astonishment (some of them are even using second hand cars as well !) as such an Incident can, at all, happen for a New Car!







Its also pertinent to mention here that my car was never washed thru water ( its rather wiped only by wet cloth ) except at the service centre, although I find the other cars in my building
complex are regularly washed thru water but all such owners / drivers have expressed their astonishment over such an incident could happen for a newly purchased Car !

The incident had, not only, a tremendous shocking impact amongst our family members and my relatives / friends at large but also shattered our level of confidence on Maruti Cars!

If one carefully goes thru the incident, one will have reasons to believe that the Car when sold by Machino Techno, had some Old Part fitted in it ( which the buyer – will never know ) and such incident is a definite Indication of a ‘ Lapse’ of ‘Quality Control’ for which MARUTI SUZUKI is so Proud Of ! Now only time can tell how many such Used / Old parts are still fitted in the said car!

On the premise of the foregoing facts, may I request u to kindly investigate the matter at it highest level so as to ensure that such incidents don’t recur to any other intending purchaser of Maruti Car which can cost lives of many.

And lastly, I would also request U to kindly arrange to Exchange the said Car, immediately, with a New One as I am not finding it safe to drive the said car.

Thanking you, I remain,
Yours truly,


Monotosh Mukhopadhyay
18/12 Dover Lane – Calcutta 700 029
Cell :[protected]

MarutiSuzuki — false commitment

I booked a car(wagonR lxi) with 'Auto High Tech, Kolkata' on[protected], offered them pay- order on[protected], they then said, they donot have stock now and will contact me later when they get supply from the company.on[protected] they intimated me that they cannot keep the commitment now. They are asking for pay-order and telling many stories of discomfort each one is different from others. The moral of the stories are pay Rs.11000 more and take delivery at the end of january-2009.I am using a car of their made since long and I still think it is one of the best cars.I sent a message to the company on[protected] but could not get desireable reaction till now.I now think that in Maruti-Suzuki comany commitment, values and ethics has taken a back seat.Company has lost direction-Amit Bandyopadhyay, kolkata

Maruti Udyog — False Commitment

Dear Sir,

Myself Amarendra Singh,basically from Jharkhand, working with Star Tv,based out
of Madhaya Pradesh.We had word with your Company Executive Mr.Dhruv indore
regarding the purchase of Maruti Swift.He suggested us to take the vehicle from Standard Motors,so I have booked a Maruti Swift VDI ( Colour Silver) on 11/09/2010 through dealer Standard Motors, Jabalpur, Madhaya Pradesh . At the time of booking I was told that delivery would be within 10 to 20 days weeks by Mr.Pathak General Manager of the store.
However, every time I call Standard Motors they keep repeating that the company is not dispatching the vehicles and therefore they are unable to give me delivery of the same & suggested us if you are change color Silver to White then will manage to give you on time by Mr. Shukla. Can somebody please advise if there is an on-line system (besides the toll free nos. which are of no help really) to check allotments/delivery status?? How do I get a clear picture on the status of my vehicle.

Also, will Maruti pay me interest on the booking amount of Rs.10, 000/- for delayed delivery???