Maruti Suzuki India Complaints & Reviews

K.p Automotives
Service Center:E-198, RIICO Industrial Area, Mansarovar, Jaipur-302020

I given my car service on 12th March 2010 under accidental insurance & service. Delivery date was on 15th March 2010..... I went on 15th to take delivery...they haven't touched my car since...No service because it was under accidental...They care about customer...[censored] they care....They care about money only...

My Insurance passed on 16th....I called at their office & asked to check update on my car...they extended date to 18th...because some more problems occured in between

Today(17th March, 2010) i called in their office, They eventually cut my phone 4 times...even they do not care...Then I Called AGM's office, then they started working on it..

Just think and give your car service to Maruti.....

Model Maruti Swift
Model Varient SWIFT LDI (DIESEL)
Dealer Name
7601-HISSAR AUTOMOBILES
I purchase that car from above said dealer and at present in radiator fan of car does not work it may be jammed and i have extended warrenty of my vehicle also. when i meet today to the supervisor (service)of above said delaer he said that the part do es not cover under warrenty when i saw the extended warrenty clause to him in which its clearly display that all internal electronics parts are cover under warrentty then he say that we does not cover these things. i asked only one thing that if warrentty does not work then what is the meaning of extended warrentty and the said amount rec. against that warrentty.

on 25th may 2009 i purcahsed swift vxi petrol model from Premsons Motors udyog pvt ltd,Kanke road Ranchi. Today i visited the Dealer for sound problem in my car. There they said that your car have some serious problem, anyone dropped acid in radiator of the car. Car is not in properly running condition.previously one month before,the clutch plate is also replced by Delear on my own cost. I have never given my car to any garage or other service...

Dear Sir,

I have purchased a Wagon R car in May 2009 in the name of my son Ritin Bhandari from your dealer M/s Vipul Motors Faridabad having Regn. No. HR 29 U 6534, and serviced by the same dealer and getting good response from them.

On 15 November 2009 Mr Brijesh came to my house saying I had come from M/s Alpha Advertising on behalf of Maruti Udyog Ltd, and they had introduced a attractive scheme for the customers, by availing the same you can get following services “at your home by qualified Maruti’s persons with your complete satisfaction in front of you only” for just Rs. 500/- with the validity of said offer for two years. To use any of the free service at your home inform on the help line no at least one day in advance and booked your vehicle to get the service.

1) Free Car Wash four times
2) 50% rebate on 4th paid service
3) Free seat dry cleaning with 3rd paid service
4) Free injector cleaning with second paid service
5) Free wheel alignment and balancing with 1st paid service
6) Bonus Offer – one complimentary wheel alignment and balancing
7) Bonus Offer - seat dry cleaning

Looking the above said offer coupon which was belonging to M/s Royal Motors, I told him that you are saying, the said offer given by Maruti Udyog and the form showing for Royal Motors what it means. He has clarified that Maruti had taken the space in Royal Motors premises on rent to perform such activities. He also showed some of the filled form residing persons in my sector in which some of them had booked their vehicle for service.

By giving such clarifications by the representative on your behalf, I had filled the form with valid no. 0186 and paid him the fee of Rs. 500/- when I had asked the receipt for the same he had given me a photocopy of his identity card and also confirmed by a phone call on a mobile no. [protected] that my registration had been registered. Copy of the form is enclosed with coupons for your ready reference.

Now I am bringing to your kind notice that when I had booked my car for free washing than I came to know that the said offer is belong Royal Motors not Maruti Udyog and I have to send my car to them in their work shop to get the job done, not job will be done at my home as explained by the representative. I had also explained the same to the Royal Motors but they had not given me the satisfied replied.

I just want to bring to your notice that how I had been cheated on your behalf, and I do not know how many other are also cheated. I have lost Rs. 500/- since I getting good response from Vipul Motors and I will not going to change my dealer, please look into the matter seriously because the company like Maruti having word wide image will be spoil.

Thanking you in anticipation


PP BHANDARI
MOB : [protected]

I want to inform you that in this case ,I purchased this new WagonR LXi (Petrol) on 30-11-09 and took its delivery on 02-12-09 from Eakansh Motors, Kaithal at 6 PM (approx.) and on 03-12-09 around 11 AM, I proceeded to attend a wedding ceremony at Batala (Punjab). And moreover my sad story has already been told to you wide our mail and calls. So, it is not a matter of servicing but its a sort of manufacturing defect on the part of MUL Gurgaon.

Now, the matter of concern is the mental harassment, the inconvenience as well as the extra expenses incurred by me to reach the destination in time by hiring a substitute vehicle as it was a very close family
wedding and our presence was mandatory. Moreover money was also spent to get the tyres and tubes repaired/replaced on the way.

Now, you can very well imagine that its a gross negligence to leave a valve caps in between the tyres and the tubes while manufacturing/assembling the vehicle. I bought this new WagonR by exchanging my old car (Maruti-800) for the sake of reliability/comfort during travelling but in this case i have lost my faith in Maruti Products.

Most importantly what i want from MUL is the Compensation amounting not less than Rs. 1,00,000 for the Mental harassment, Problems and the expenses faced by me due to your negligence while delivering the defective vehicle to me. I have all the evidences, proofs and the statements of the people from where i got my tyres repaired after they got punctured due to the valve that is left in between the tube and
tyre. All these evidences and the damaged tube and the valves are kept with me as a confirmation for the negligence on your part while delivering a vehicle to your customer.Maruti says "Count On Us", Tell me how can I now Count on Maruti.

And later on at Berkeley Motos, Panchkula it has been observed that there is a leakage of gear oil from the gear box due to the faulty parts.

So, do look into the matter seriously and revert as soon as possible. Its already too late from your side, I want you to expedite me with the action that you are taking now.

And do look for the photographs attached alongwith this mail that supports my statements for immediate action and payment of compensation.

As,till now i am not able to get any satisfactory action from MUL side.

Dinesh Kapoor

This has been more than two and a half month that they promise me in writing to deliever the car model'swift vdi'confirmed, on date27/12/09. And today this is 13/03/10 almost a week over the period they( jagmohan motors rohtak Haryana [protected]) told me to deliever the car. But now through some sources they are demanding 5000rs over the actual price of car as a premium amount, I am in a need of car as I have promised to gift thst to my sister on her marriage to be held on 24/03/10, should I give the premium amount or take my booking amount back after these three months faced harrasmentaly

To whom it may concern.
I own 2 Swift VDI vehicles manufactured in year 2009 december.
Both have same complaints.

1) Fuel smell after fueling.
I drove my car in AC mode were ever i go. Went to a fuel pump, didnt turn off my car, car running still in AC mode, stopped car and step out and closed the door. Asked the person to pour Diesel for 500Rs, [remember all the doors and windows are closed and the car is running still in AC mode], once the fuel is filled up i got into my car, and started driving. After few minutes on my drive in the highway suddenly i could feel the smell of fuel coming from the AC vents. I was forced to stop the car as i couldnt breath.
I reached the nearest service center and i could reproduce the same issue. I tested the thing in my second Swift VDI, this also had the same issue.

2) Swift VDI- turned off while driving
I was driving my swift VDI in highway in a speed of 60-80 km/hr. I need to take a right U-turn, i had to slow down to take the U-turn, Applied the brake to slow down and applied clutch to change the gear. When we simultaneously apply the brake and clutch pedal, the vehicle will suddenly turn off in the midst of the road.
THIS IS DANGEROUS. When i asked my service man he told the issue is with the Clutch level sensor.

We the customer purchase a vehicle for 5lakh without any offer and we suffer all these problems for a new born vehicle. I think the Suzuki Maruthi is not taking well care in the PDI work and in the service departments. They should rectify these issues, my opinion Hyundai's after service is much better than Maruthi's.
Its shame on you people that maruthi cant found the issues while manufacturing or during vehicle tests or during after service.

I WOULD SAY THAT THE MANAGERS BOTH IN SALES AND SERVICE ARE NOT WELL TRAINED ALSO NOT ENSURING A VEHICLE AFTER SERVICE.

Hi,


My father had taken his car for servicing to Spectra Service Centre (Authorised Service Station for Maruti Suzuki). The customer service rep told my father its ok if he keeps his Pen Drive, Samsung Handsfree & Samsung USB in the car as there is no risk.
So he trusted him and when he got his car back , it was with out all the 3 items. I have already spoken to a guy called Aditya there but he is saying that there is nothing that he can do and we have to forget our belongings.
This is a case of robbery and i want people to know that these service centres are not ethical and they would do anything to rob us.

Bhaveen
[protected]

Dear Sir,
In this context, I wanna take your attention to the Unbearable behviour shown by the Rajsneh Automobiles Meerut.I m having an Swift Dzire Vdi which has been purchased by me in feb'09.
Visting a Rajsneh automobiles again n again has become somewhat which is not at all for the same job has become my daily routine these dayz.
The people over here are likely like untolerable...There is no gud facilities present for the Customer i.e No good customer lounge n No Exchange Cars ...
This mail of mine is simply to take your attention to the unbearable behaviour of Rajsneh Automobiles.
The people over here are used to make false promises and to charge more against the given estimate.
I do wanna, that u take strong action against Rajsneh Automobile, as i thought that before ringing the doors of consumer court i should make u aware about Rajsneh.
Sir, as n good customer of Maruti Suzuki i can only suggest u onething that dont let people like Rajsneh to spoil or broke the trust from Maruti...

Regards,
Varun
[protected]

Dear Sir,
I m n old customer of Maruti Suzuki n these dayz um having WagonR.
I jst wanna make u knw abt the casual or unbearable behaviour of Rajsneh Automobile Meerut..
The people over here are unfriendly and the worst part of this service station was there customer lounge, there was no gadget present there in working condition.
Above all, there was No Car present for us to drop to our places,or in simple words there was No car present for Exchange...
I do truely believe that this mail of mine will aware u up and u will do the appropriate..As i thought that before knocking up the doors of consumer court it will better to make u aware.In last i cn suggest u onething which i personally think that it will be not gud that some people Lyk Rajsneh are breaking up the trust from Maruti..


Regards,
Rakshit Bansal
[protected]

Dear Sir,

I have purchased a Maruti Suzuki Wagon R on 4th october 09 from My car indore.
As My car have new dealership in Indore they commited a lot of things to lure the customers.They had commited that they will provide 4th year warranty to me as a benifit if I purchase car from them.I got a written endorsement agaist this.
But I have not got any additional benifit yet.I had been in touch with the agent but they are not at all interested in my issue.I am planning to file a case against my car in consumer forum.Even the agant is saying that you are free to file the case.

Thanks

Maruti Udyog - Suzuki,
Delhi.


Dear Sir,

We bought a swift car from a reputed dealer in Mumbai - Bandra west on the 12th Oct 2007. (ALMOST TWO YEARS & SIX MONTHS AGO) MH-02-BD-4032 We were very happy on first getting the car - that was the last moment of happiness -There after it has been horrible experience - the car DRINKS PETROL like a giant - we made several complaints to the service station & they assured us results - but no use - there was no effect on the working of the car - the speed of the engine keeps increasing by itself within two days of servicing the car - THE CAR IS DEFECTIVE !!!

I wish to inform you that I am a media person & wish to bring this to light for other persons buying Maurti cars of the defective cars being manufactured & NO RESPONSIBILTY FROM THE COMPANY'S SIDE AT ALL .
I would expect an exchange of vehicle & compensation for the WASTE OF PETROL & MY ENDLESS TROUBLE Caused because of buying your product.

If I Do not get an appropriate reply or response in Seven working days I will deem that you are not interested & I will move in the manner I wish, with reference to the above.

Yours Faithfully
Neerja Kapoor
26427999
[protected]

Hi,

This is bring to your kind notice that I am suffering because of some UNPROFESSIONAL BEHAVIOUR/ATTITUDE of your
Team at your dealer M/S Harison Automobiles. GT Road Panipat-132103 Haryana.

My Car was got damamged in an accident on 28th Feb and It required some repair.

The Case is like that On Wednesday ( 3rd March) I had visited Harison Automobiles Panipat at around 1.30pm and There is nobody to attend the clients as lunch time was going on. So we were put down in que for next 30 minutes….

Just a humble query….As such Big Organisation…SHOULD THERE NOT BE AN ALTERNATE OPTION FOR CLIENTS DURING LUNCH TIME ???

Finally Its 2.10pm and we Met Mr. Kulbir Singh who filled my case and ask someone to see the vehicle and get ready the job card. When I asked the concerned person about the delivery of my vehicle he said very easily, you will get it on Monday and I was surprised as the vehicle was not damaged so badly.

Then I asked him that Can I meet your Manager please ? So he said our Manager is not available. You can meet Mr. Suresh/Sunil for the same. Then I meet both the persons and both given me a statement that they would be able to fix it by Monday only.

When I asked them Gentlmens The vehicle is not damaged so badly then how will it take such long time. Then they given me excuse that they have a lot of work pending to do AND YOU ARE NOT ONLY ONE CLIENT WE HAVE LONG QUES WAITING FOR OUR SERVICES. SO YOU WILL HAVE TO WAIT AS NO OPTIONS.

Then I asked him, Pls give me this job card for a sec and I called to Karnal Motors Karnal-132001 in front of them and briefed to karnal Motor Guys that my vehicle requires such kind of repair pls suggest me that how long time you will take to fix it.. They given me time to Friday evening or max to max Saturday Afternoon.

THEN SUDDENLY BOTH PEOPLE START GIVING ME OPTIONS THAT THEY CAN ALSO FIX IT WITHIN SAME TIME AND THEY WILL TRY THEIR BEST.I ALSO GIVEN THEM A OPTION AS I NEED MY CAR ON VERY URGENTLY SO PLS DO NOT WASTE TIME TO PAINT THE BUMBER I WILL GET IT DONE LATER. SO JUST FIX IT.

IT WAS SATURDAY 12 PM AND I WAS WAITING FOR A CALL FROM HARISON AUTOMOBILES FOR THE DELIVERY OF VEHICLE. WHEN THER WAS NO COMMUNICATION THEN I CALLED MR. SUNIL BHALLA AND HIS MOBILE WAS SWITCHED OFF AND NOBODY WAS PICKING LANDLINE THEN I SEND SOMEONE TO VISIT THE HARISON WORKSHOP AND THEY TOLD HIM THAT VEHICLE IS NOT READY AND IT WILL TAKE ONE MORE DAY’S TIME AS THERE WAS SOME DAMAGE WHICH WAS NOT IDENTIFIED EARLIER.

I SAID OKAY SO PLEASE GIVE IT TO ME BY SUNDAY NOON. AGAIN I WAS WAITING FOR A CALL FROM THEM BUT STILL THERE WAS NO COMMUNICATION FROM THEM. THEN AGAIN I SEND SOMEONE TO VISIT THE WORKSHOP AND THEY TOLD HIM THAT IT WILL TAKE ONE MORE DAY’S TIME. SO I THOUGHT IT MAY BE BECAUSE OF STAFF HOLIDAY.

ITS MONDAY AND ANYONE CAN UNDERSTAND THE IMPORTANCE OF THIS MORNING AS WEEK START DAY BUT I WAS COMPELLED BY SUCH PATHETIC MANAGEMENT TO LEAVE MY IMPORTANT MEETINGS AND VISIT THE WORKSHOP.

BUT THE STORY WAS NOT ENDED HERE, TODAY MORNING I MET MR. SUNIL BHALLA WHO HAD GIVEN ME COMMITMENT TO DELIVER THE VEHICLE ON FRIDAY EVE OR MAX TO MAX SATURDAY NOON AND WHEN I ASKED SIR WHEN WILL I GET MY CAR BACK ? HE SIMPLY SAID THAT IT MAY TAKE ONE OR TWO MORE DAY’S TIME. HIS ATTITUDE WAS JUST LIKE THAT I WAS ASKING HIM A PERSONAL FAVOUR AND THIS VEHICLE IS NOT MY PROPERTY AND IT’S THE PROPERTY OF HARISONS AUTOMOBILES.

SORRY TO SAY BUT HE IS ON ZERO LEVEL OF PROFESSIONALISM
AND CLIENT HANDLING.NOBODY WAS READY TO TAKE THE RESPONSIBILITY AT THIS WORKSHOP.

THEN I ASKED HIM AGAIN, SIR CAN I SEE YOUR MANAGER PLEASE BUT AGAIN THE ANSWER WAS SAME HE IS NOT AVAILABLE SO I DO NOT HAVE OPTION OTHERTHAN DEAL WITH HIM.

NOW CAN YOU IMAGINE THE PAIN OF A CLIENT AS THERE WAS NO OPTION FOR ME BCZ OF SUCH PATHETIC MANAGEMENT SYSTEM.

ITS MY HUMBLE REQUEST TO YOU PLEASE HELP ME TO GET BACK MY VEHICLE ASAP…..

THIS EXPERIENCE HAS SPOILED THE IMAGE OF YOUR COMPANY’S MANAGEMENT TO ME I KNOW I AM JUST A SINGLE CLIENT AND IN FUTURE IF I WILL NOT VISIT THIS WORKSHOP AGAIN AND IT WILL NOT EFFECT THEM A LOT.

BUT AS PER MY EXPECTATION from COMPANY LIKE MARUTI SUCH FULLY ESTABLISHED,REPUTED AND LEADING ORGANISATION IT WAS NOT EXPECTED.

SORRY TO DISTURB YOU PLS HELP ME TO GET MY VEHICLE BACK ASAP.

THANKS A LOT…

Satnam Singh
[protected]
Vehicle Number-HRO5U6885.

Fed up no proper feedback about delivery date from the dealer Spectra Motors Thane coupled with very bad dealing experience with the concerned sales representative ( Mr Prasad ) , I decided to cancel my booking of Dzire VXi and submitted a cancellation letter on 27th Jan 10. However, I have neither received my refund cheque of the booking amount nor any communication from the dealer. Complaint to their Customer care department has also fallen on deaf years.
I am still waiting for the refund after a lapse of more than 6 weeks and now contemplating approaching consumer court for my refund.

I have spent for my car maintenance in Maruti Service in the month of January and February, 2010. But surprisingly auto points have not been credited to my auto card for these expenditures. On enquiry the representative from Maruti Service Centre apprised me that the auto card tye-up has been changed from CITI to SBI and on getting new card from SBI, the points accumulated before 31.12.2009 in CITI-Maruti Auto Card would be transferred but in between no transaction would be considered for auto points credit. We cannot expect such kind of service from a comapny like Maruti Suzuki. I should have been informed earlier for such changeover, so that I could have get the SBI Maruti Auto Card just after expiry of CITI Maruti Auto Card. This transition could have been managed by Maruti and concerned Banks in a better way to avoid such losses keeping in view of customers' interest.

Sir,
I Virender Sabharwal want to register complaint against my car maruti swift lxi model.
Me is witnessing a serious problem agaist my car whose body has developed rusting problem.
My car is just 3 years old.
Me have been a reputed customer of maruti from last 11 years ,and this is first time i been facing such a big problem.
Me had already file a complaint at my concerned dealer(T.R Sawhney Motors pvt.ltd.,Sahibabad branch).I have been in touch with Mr. Rajender there ,since december 2009,and in march i have got solution of just paint my car.
Me had agreed on this point ,but requested a written statement from him,regarding this incident not to happen in near future but for which he had strictly denied the point.
Me being a buisnessman ,didnt have much time.
So, me just want a solid answer from head of maruti suzuki,that, why this problem takes place in such a small time and what is the permanent solution o this problem of mine.
Given below are my car details.
Car no.- DL8C NB0818,
Me also attaching the photograph taken by me.

Thanks& Regards
Virender Sabharwal
(M No.-+91-[protected]

A booking for Maruti Swift Dezire was done by the undersigned vide Booking Order No.9505 D 100272 dtd: September, 2009 with M/s Competent Automobile, Gurgaon, Haryana alongwith the Booking amount of Rs. 10,000/-. An assurance was given by the sales representative of M/s Competent Automobile Mr. Ashwini that the car will be supplied within 4to6 weeks from the date of booking, accordingly, after completion of 4 weeks undersigned enquired from Shri Ashwini, however, he showed his inability and said that the same will be handed-over by end of October, 2009 again on inquiry during end October, he ensured and said that positively the same will be handed-over before 15th November, 2009 and requested to wait some more time stating the reason that the supply of Swift Dezire are very less. Further again on 15th November, 2009 when Mr. Ashwini was contacted he said still the vehicles have not arrived and it may take other 15 days and promised that on 2nd December the same will be supplied. During this period many a time he was contacted but the answer was same that there is no supply of vehicles till 15th December, 2009 the supply of vehicle was not done and every time on inquiry it was informed that some more time is required. Having frustrated with the above treatment, undersigned cancelled the booking of vehicle and asked for the refund of booking amount of Rs. 10,000/-. In spite of lapses of 1½ months till date I have not received my booking amount and no interest has been shown by Mr. Ashwini for my refund.

It is needless to mention that after booking my vehicle I has disposed-off my old vehicle Maruti-800 and had to remain without vehicle for around 2½ months facing a lot of problems. The above action on the part of M/s Competent Automobile is highly objectionable and discourteous and defaming the Company like Maruti Udhyog. Till this treatment I was customer of Maruti and now I feel dejected after this treatment. I understand that Maruti Udhyog is highly customer oriented and with this complaint an early action will be taken to refund the cancellation amount and also action be initiated against the dealer.

I phillips my vehicle is maruti swft vdi(UP32CA3250) very sad for service center MS M.V.V. Motors Lucknow.I went to work shop on 27th Feb. Regarding the reguler service i complaint that check lamp blinking, engine leakage,coolent leakage, body noise, pick droped , engine noise & rear stop lamp new fitment but any work not done acording my complain and billing rs. 2900.00 and repeatly i went workshop for same problem. now he says that your water pump is defective and estimated cost rs. 2300.00. when i went to workshop for receiving the vehicle he charged rs.3300.00.present time my vehicle is still at workshop.

hello
i am jagdish kayada from surat. my brother booked mauruti eeco 5 star with a/c+htr superior white at dhru motors(add-9,jeevanganga nagar, udhna road, ph[protected] on[protected]. the dealer say we deliver car with in 20 to 25 days.
we are inquire for that many timesbut they can't give any responce. they also 30 days in booking foam. before two days 0n[protected] my another brother go to dealer showroom they say they will delivere on[protected] and take undertaking form him . this is not fare/legal so please take some action as legal
from jagdish kayada ([protected])
booking name- alpeshbhai m kayada
receipt date[protected]
customer id- I[protected]
ORDER/ INV- SOB09002113
CASH 10,000 TEN THOUSAND RUPEES

I had purchase Maruti's new car Eeco on 13th January, 2010 from M/s. Rana Motors, Bhikaji Kama Place, New Delhi.

We had been told that car rubber mats and mudflows were the standard accessories of the car. But at the time of delivery we were not provided the same and were assured that the same will be done within a weeks time. But so far nothing has been done.

The height of the back entrance is high and it is difficult to get in to the back seat. Also, there is no provision for keeping any papers or any other articles inside the car as there are no pockets provided either on the doors or on the back side of the front seats. There is no provision for keeping water bottles for glasses etc. any where in the car. The back doors are sliding but there is no provision for handles to hold on for closing the doors.

My Car No. :