[Resolved] Matrix Cellular — I bought an unlimited data sim card and they charged me Rs 50,000 for half GB excess data consumption

VoiceAgainstMatrix

from Bengaluru, Karnataka

Address:

56068

I bought an unlimited data sim card for bangkok and clarified with the sales person if there was any FUP for the sim card. The reply was that the sim was completely FUP free and came with totally unlimited data. To my surprise after one month they billed me Rs 40, 000 for consuming half a GB of data.
Several emails have been exchanged with regards to this matter and I have been arguing with customer service people.
I have provided me with a local bangkok sim card and charged me Indian Roaming rates for internet, infact higher than Indian roaming rates.
If I would have used my local airtel sim card in Bangkok i would have got lesser bill than matrix.
The only thing they know to say is that you have been provided with the terms and condition while taking the bill. Even if the terms and conditions have the fine print mentioned about excess data usage, the customer always believes the sales rep and the sales rep clearly confirmed that the sim data plan was unlimited.
Now why on earth would I buy a sim card from India with Indian Roaming rates o[censored]SD20/MB and even if I did, wouldn't I be a fool to use internet worth Rs 40, 000?
They refuse to provide me an itemized detailed bill from the Bangkok telecom company with proper data usage rates mentioned on it.
How can they charge me roaming data rates for a local bangkok sim card is what I am asking from the company but they have no answer.
After so many month the amount of Rs 40, 000 have become some Rs 55, 000 after the so called late payment charges.
This company is not created to provide sim cards to customers, this company is formed to scam people and extort hard earned money .
I sincerely urge people to join hands and fight against such fraudulent company.
These people are threatening common people by threatening to go to court or settle outside court. Which telecom company will reduce the bill if you have genuinely used they data or made calls. Try negotiating Rs 50, 000 bill with airtel and you will get your answer. Airtel and vodafone will never discount any bill amount. There people are bargaining the bill amount as if its some tomato or potato.
Its a good thing I did not give my credit card to these people like other people did, else they would have charged my card and I would have to spend a fortune repaying my card back.
My main points are:
1. Which company charges USD20/MB for international data roaming.
2. Why is Matrix scared to provided me with an original itemized bill from the bangkok telecom company with the plan data rates mentioned on it, with authorized signature on it.
3. Why is Matrix charging ROAMING RATES on LOCAL country specific sim card for excess data or calls.

Clearly this is a conspiracy and matrix is conducting an ORGANISED LOOT and we can say LEGALIZED EXTORTION and the reason they are able to do it so boldly is because of the corruption in our govt and system.
I strongly urge people to join and come together if you want to save yourself and the future generation from these monsters.
To get in touch with me please contact me on [protected]@gmail.com

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May 9, 2017

Complaint marked as Resolved

Matrix Cellular customer support has been notified about the posted complaint.

Verified Support

Mar 21, 2017

Matrix Cellular Customer Care's response Hi,

We feel really sorry to hear about your experience. We do not intend to charge any excess amount from our customers. In case there has been any fault from our side, we would like to look into the same and rectify the error. To investigate what went wrong, kindly share the Matrix connection details and we will ensure that you get a response ASAP.

Regards,
Team Matrix

Mar 22, 2017

Updated by VoiceAgainstMatrix Account code 934117
Customer Agreement Form Number T[protected]
Thailand Mobile Number [protected]
Connection Start date 29-Jun-2014
Connection End date 15-Jul-2014

Now simply dont reply back with the same stereo type reply saying the agreement clearly states 3GB limit and I have signed it and all that nonsense.
I had asked for an unlimited data sim without FUP and thats what your exec has sold me. Clearly no one in the world would use excess data @ USD20/MB, this is a clear case of forgery and fraud by your team.

Also I forgot to mention, that the RS 3500/- I had paid was a security deposit for the sim card. The plan I had taken was much lower than that, and I was supposed to get some refund back when I returned the sim card back. I had also mentioned to your executive that I am going to thailand on a student visa and I am not going to return with in a month. For that I was told that the sim would get deactivated on its own and there was no issue regarding that. My visa stamp on my passport clearly shows my student visa stamp for thailand, I am sure your exec would have checked the stamp while issuing the sim card. Even then when I came back to India I had returned the card and yet I have not asked my refund back for the card.

Mar 31, 2017

Updated by VoiceAgainstMatrix Absolutely no response from the customer care side since one week. This clearly shows that the company is a scam company and is not willing to resolve issues. Just by saying we are sorry to hear about your experience you cannot prove yourself innocent. Your company is so shameless that you dont even bother to respond to negative tweets on twitter. Clearly this company's modus operandi is to scam innocent customers and loots their hard earned money by harassing them and then threatening them with legal cases. Clearly an entire legal department has been setup to sue customers. Almost all Gurgaon and Noida based companies have some fraudulent modus operandi but this company tops all fraud companies.