[Resolved] Matrix Cellular — Never use Matrix cellular service. They are big time cheaters!! | |
Never use Matrix cellular service. They are big time cheaters!!
They add extra minutes to calls here and there to steal the money, as it can go unnoticed. This happened to all my bills of my recent visit abroad. When you bring this to their notice, they ask you to share screen shots of the call to reverse them.
If you are unable to do so, you are screwed. No other proof is accepted by them, like call log back-ups in Gmail through mobile apps. One cannot keep all the call logs for months!!
I had to pay 50% extra on one of my bills.
Point is, why should I pay for their mistake? This is just not acceptable. They never told that I need to keep screen shots of all the calls as proof to track their mistakes. It is not the responsibility of the user.
Not only do they cheat, they also have the audacity to say that they won’t reverse the mistake based on other proofs and only screen shots are accepted.
Not one sorry mail for the mistake. They behave like they are entitled to this privilege of stealing call minutes! Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved Matrix Cellular customer support has been notified about the posted complaint. | |
 7 Comments | |
Comments
Nope. They were not reverted on all my bills. On one bill for which I gave email logs as proof, I was rudely told that they won't be doing it!
Please don't misguide people who are going to read this post. They must know how you guys cheat. Calling it "unpleasant experience" is even more rude. It is blatant cheating!
Please don't misguide people who are going to read this post. They must know how you guys cheat. Calling it "unpleasant experience" is even more rude. It is blatant cheating!
Dear Ms Math,
Apologies for the inconvenience faced, however, we would not be able to extended any waiver if these details can not be validated.
Regards,
Team Matrix
Apologies for the inconvenience faced, however, we would not be able to extended any waiver if these details can not be validated.
Regards,
Team Matrix
Again blah blah …
Read the post again…that is what I am saying….I have proof…but
so called the one YOU cannot accept…upon that you were lying that you have
already credited the money in the previous post.
Bottom line is, YOU will cheat…as if it is your right to
steal money from people. If we don’t want to be cheated…we need to make sure to
keep proofs of YOUR misdeed…ahhh also in the format that YOU will accept!!! Argh!!
God only knows how many people are still unaware of you
stealing minutes. As people may check that they called a number or no...but
rarely do they check what the duration was!
And it is not like one of thing. It has happened in my last
3 bills! More that 50% of my calls being added minutes…
I have seen posts on Facebook(The ones you make sure to
delete of course, like you did to my post). You are doing this to many people.
You need to be exposed!
Read the post again…that is what I am saying….I have proof…but
so called the one YOU cannot accept…upon that you were lying that you have
already credited the money in the previous post.
Bottom line is, YOU will cheat…as if it is your right to
steal money from people. If we don’t want to be cheated…we need to make sure to
keep proofs of YOUR misdeed…ahhh also in the format that YOU will accept!!! Argh!!
God only knows how many people are still unaware of you
stealing minutes. As people may check that they called a number or no...but
rarely do they check what the duration was!
And it is not like one of thing. It has happened in my last
3 bills! More that 50% of my calls being added minutes…
I have seen posts on Facebook(The ones you make sure to
delete of course, like you did to my post). You are doing this to many people.
You need to be exposed!
Dear Ms Math,
We do not intend to cheat anyone. As mentioned in our earlier respones, that inadvertant charges levied on your bill were reversed to you. Now, the proof shared by you can not be validated, as it has no relevance to the call durations.
Hope, it clarifies the concern raised.
Regards,
Team Matrix
We do not intend to cheat anyone. As mentioned in our earlier respones, that inadvertant charges levied on your bill were reversed to you. Now, the proof shared by you can not be validated, as it has no relevance to the call durations.
Hope, it clarifies the concern raised.
Regards,
Team Matrix
It is relevant as it has all the details a screen shot would have viz number called and the duration of the call.
Anyway, you are saying same old blah blah what your customer care person was saying. I am not here to listen to your lies. I am here to educate people about your wrong doings. You talking about what kind of proof will be accepted doesn't change a thing about you cheating people by adding minutes to the call duration in first place. Again and again that too...
If you are here to clarify something why don't you talk about why this is happening in first place?! Reverting and proof comes later.
Anyway, you are saying same old blah blah what your customer care person was saying. I am not here to listen to your lies. I am here to educate people about your wrong doings. You talking about what kind of proof will be accepted doesn't change a thing about you cheating people by adding minutes to the call duration in first place. Again and again that too...
If you are here to clarify something why don't you talk about why this is happening in first place?! Reverting and proof comes later.
Another proof of Matrix cellular's dishonesty. When asked about why the extra minute addition is happening in first place, they keep mum. People see for yourself and decide.
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+91 80 6649 1074
+91 98 1128 8888
+91 90 9993 4608
7 Khullar Farms, Mandi Road, Mehrauli, New Delhi, Delhi, India - 110030
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This is in reference to the complaint raised.
We regret any unpleasant experience faced with us. However, we would like update you that we have already addressed your queries and refunded the charges, which were levied inadvertently on your bill.
We value your business and association with us.
Regards,
Team Matrix