Claimed

Max Bupa Complaints & Reviews

www.maxbupa.com

1.2

Updated: Aug 12, 2024

Complaints 232

Resolved

54

Unresolved

178

So far, so good. Max Bupa is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Max Bupa will keep up the work and continue to help more customers with their concerns even better 🤝

Complaints

Contacts

File a complaint to Max Bupa

Having problems with Max Bupa?

File a complaint and get it resolved by Max Bupa customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Max Bupa

Recently resolved complaints

View all complaints

Health insurance Policy # 31877445202100

Reassure family floater health insurance

Policy no. - 31691669202100 - IncorrIncorrectal status mentioned in policy documents- very casual action and reply from Maxbupa

No communication since 2 weeks regarding my claim

Claim Number 130355

Most useful reviews

Niva Bupa- Fraud Claims by Niva Bupa(Max bupa)

Fraud Claims by Niva Bupa formaly Max Bupa

Renewal of Health Insurance

Refund of the policy no. 31823018202100

Health insurance Policy # 31877445202100

Harassment during cashless claim

Featured stories

Harassment during cashless claim

Max Bupa reviews & complaints page 6

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

I have purchached a health insurance bearing policy no [protected] but due to poor response from the insurer i have cancelled the policy. As per the details provided in the policy for termination grid as i have paid rs 10000 for premium the amount to be refunded are as follows
Effective date of the policy:-11/03/2019
Receipt of cancellation request:-07/04/2019
No. Of effective days:-27
Refund applicable: -...

+1 photos

Helpful

Found this helpful?

Write a comment

Address: New Delhi, Delhi, 110003

Fraud max bupa..
This is my policy - [protected]
My no. - [protected]
Today i discharged from batra hospital,

Max bupa rejected my claim... And the reason was that you had jaundice before the policy was activated... You did not mentioned in the policy.

Okay i am clearing it... First of all i did not faced any disease named jaundice yet in my life... And as the hospital staff said that...

Helpful

Found this helpful?

Write a comment

I had very bad experience with max bupa.

After paying heavy premium for 6 years, when time came to refund my claims, when i was admitted to hospital for my own treatment.
First of all, their appointed officers do not cooperate. They don't know their own insurance company's policy details. They simply see your claims details and submit to their head office. After that worst thing is max bupa's appointed doctors. They...

Helpful

Found this helpful?

Write a comment

Dear max bupa,

My policy number is -:2120236
I started my policy for 3 members from 4th march 2014 at a premium of
2014-: 28, 000 re
2015-: 34, 000 rs
2016-: 43, 000 rs
2017-: 48, 000 rs
2019-: 63, 500 rs (Please make a note if i am taking the same policy again from this company than its cost is 53, 000 rs, so how is that possible i have all screenshots and any one can check that...

Helpful

Found this helpful?

Address: 4-11/A, NARSINGI, Hyderabad, Andhra Pradesh, 500075

I have been paying the premium from last 5 years and on 18th march 2019 due to kidney failure and insurance agency assume that it should be pre existing issue o this bases the have rejected my cash less claim and asking me to pay first and get back to them for reassessment, at the point when i don't have the money to pay.

I now decide not to continue with max bupa for the next year and suggest the people who are planing to...

+2 photos

Helpful

Found this helpful?

Address: Thane, Maharashtra, 400610

I was paying from last two years for policy renewal from mr. Ashsih jain, who is working as direct sales manager, at maxbupa health insurance. This time also, since i was travelling i transferred money to mr ashish, but even after one week of money transfer he did not renewed the policy. After one week his phone also not reachable and max bupa also not taking any action against this case. Max bupa should take some against such fraud employees...

Helpful

Found this helpful?

Address: 110096

I have purchase foe max bupa policy and my son admit in hospital he did not approved amount he says your son this medical did not in this policy because he says this viral fever did not in this policy why you did not tell me first i did not purchased your policy and max bupa agent did not tell me full information and i call to customer care he put my phone again and again pathetic service and fraud company i will tell my family and friend...

Helpful

Found this helpful?

Write a comment

Address: Mumbai City, Maharashtra, 400018

Website: www.maxbupa.com

Respect sir /madam,
I had been paid continuously premium last 3 year
— 22 july 2018 — 28059... Fraud its become all fraud.
.[protected] — 12 may, 2018 — 26532.00
[protected] — 12 may, 2017 — 22988.00
Third year agent took the money on 22 july 2018 but no active my policy. Maxbupa not able to communicate me. I been admitted in hospital then i come to there is big scam in mumbai at andheri...

Helpful

Found this helpful?

Address: Guntur, Andhra Pradesh

We are loyalty customer of max bupa from last 9 years and no claim has been made till now.

Recently, my father met with an accident, rushed to nearest hospital which is non-network and informed to max bupa customer service immediately. They asked us to submit the required documents along with medical bills and doctors prescription and we submitted the true documents. However, after 30 days of document submission, the claim...

Helpful

Found this helpful?

Write a comment

On 7th Jan 2019 I applied for Max Bupa Medical policy of Rs. 20 Lac for my Dad & Mom age 64 & 59, while I am applying for this I already informed company about the current health condition (Mom don't have any issue and Dad was operated for Kidney Stone 10 years back, Also he was operated for cataract - both eyes 4 years back) of my parents and they initiated the Medical Test for my Parents.

On 11th Jan 2019 Medical test for...

+2 photos

Helpful

Found this helpful?

Write a comment

Website: MAXBUPA.COM

I am carrying health insurance in name of my mother with max bupa for last 5 years.

I wanted to switch to new policy from heartbeat to health companion and for that i paid the premium within grace period.

They ask some questions on the same day and after that i did not received any communication from them.

After expiring of the grace period, i called again, then a mail was sent for requirement...

Helpful

Found this helpful?

Write a comment

Address: New Delhi, Delhi

I had taken health insurance policy from max bupa in mumbai from 2014 and it was being renewed every 2 years. I was told by their staff that there will be increase of 5-10% increase in the premiums on every renewal. But to my surprise this year in nov 2018 they increased my premium by 30% without any additional benefits. I called their office in new delhi and send them about 20 emails asking the reason for 30% increase in premium rate but...

Helpful

Found this helpful?

Write a comment

Address: 700059

I have been approached by my bank to buy this insurance. I really did not want to seeing their bad reviews but my bank standard chartered kept insisting me i had to buy it for 2 years and i disclosed to them that my mother has diabetes. My mother was admitted for anaemia and the hospital informed maxbupa about it. They pre-approved the claim. No one came to the hospital to check anything unlike other insurance companies. On the last day when...

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Policy number: [protected]
Customer id: [protected]

This policy was issued to me last year for rs 32000/- and we applied instantly. None of your sales guys informed us on future premium hikes. Also, nowhere in the sales discussions and quote sent it was ever communicated or explained that next year onwards the policy premium will go 15000/- dearer to me. Now the new premium is 48000. Please note just 1 year of policy...

Helpful

Found this helpful?

Write a comment

My mother was admitted for anaemia and low haemoglobin. They first approved my pre-hospitalization request and then at the time of payment they refused to pay saying that ped cannot be ruled out. Their claim settlement ratio is worst and earlier they used to reply here. Now they dont reply also.

Dont go for this insurance my experience is very bad with them....

Helpful

Found this helpful?

Write a comment

Hi - at the time of taking policy from max Bupa [protected] and [protected], it was sold to be under incorrect marketing that they have OPD centre all over India. I took one of the policy for my parent who are in 60's so that they can go for their OPD treatments at this age via this policy.

One week later my parent wanted to visit a doctor in Raipur since they stay there ( it was specifically mentioned by me that my parents...

Helpful

Found this helpful?

Write a comment

Last 2 Months I leave it the job from Max Bupa Health Insurance Co ltd chandigarh as Relationship Associate (Bancassurance). Existing employ code: P106091. My d. O. J 16/01/2017 and d. O. L 02/07/2018. But still date my date of exit and exit of reason is not update in uan portal. I send many time mail Max Bupa hr team (Delhi). But proper not reponse for me. I have face many problem regarding this issue online withdrawal amount....

Helpful

Found this helpful?

Write a comment

Address: New Delhi, Delhi, 110027

Policy number:[protected]
Customer i'd:[protected]
Policy holder:honey saluja. Last year on 8july i have taken treatment. For the same problem how can my approval denied without giving any genuine reason. Ivhave problem. I have submitted document for that. Dr is ready to give me treatment for that problem. Company wants wat document clear us....

Helpful

Found this helpful?

Write a comment

Address: Panchkula, Haryana, 133302

My father purchased a policy in the year 2016 .at the time of taking my father's medical test was conducted and it has been specified that he is normal with slight sugar ..nothing in the medical test came for bp but being genuine I even disclosed that my father sometimes get high bp.i the year 2017 or 2016 Dec we got to know my father is suffering from renal failure .in 2018 my father was admitted in fortis hospital for kidney failure they...

Helpful

Found this helpful?

Write a comment

Address: New Delhi, Delhi

Sir,
I had submitted 2 (two) claims in respect of pre and post hospitalisation expenses and vaccinations' expenses for my twin sons .Both of my twin sons had been treated similarly and pre and post hospitalisation expenses were also similar. They had been administered vaccinations by same doctors.While one claim was settled for Rs 6595/- initially, the other claim was rejected at the very first instance for reasons best known to...

Helpful

Found this helpful?

Write a comment