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Max Bupa Complaints & Reviews

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Updated: Aug 12, 2024

Complaints 232

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54

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178

So far, so good. Max Bupa is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Max Bupa will keep up the work and continue to help more customers with their concerns even better 🤝

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Health insurance Policy # 31877445202100

Reassure family floater health insurance

Policy no. - 31691669202100 - IncorrIncorrectal status mentioned in policy documents- very casual action and reply from Maxbupa

No communication since 2 weeks regarding my claim

Claim Number 130355

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Max Bupa reviews & complaints page 7

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Address: Solapur, Maharashtra, 413113

I have taken policy for brother. while playing he suffered from knee injury. During hospitalization doctor suggested for ligament operation.

After that we applied for cashless but max bupa rejected cashless and suggested for reimbursement. After hospitalization we submitted all claim document. max bupa send message that within 21 days claim will approved. Now after 40 days also claim is not approved and showing Suspense status...

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Address: North Goa, Goa

As an nri in saudi arabia, i'd keep in touch with the person i'd purchased my health policy from to know the status or request for services, via email or whatsapp — since it's makes no sense to make an international call for this. (The person's email address was on the company domain maxbupa.com)

One day my emails started bouncing back, with a message that the recipient address was no longer in use so i contacted the person...

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Address: New Delhi, Delhi, 244901

Website: Www.maxbupa.com

This complaint is regarding application no.[protected] max bupa for health insurance. I wanted to get health insurance of my mother. Then we contacted max bupa health insurance, after few weeks they called us for my mother's routine checkup they just did blood tests, ecg and urine tests. Few weeks later we get a notice from max bupa informing they won't be initiating the procedure because my mother has enlarged lymph nodes. And let me tell...

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Address: New Delhi, Delhi, 110086

Website: www.maxbupa.com

In october 2016 i was admitted to local nearby hospital to my residence. I was there for 3 days and when i send documents for claim, they denied. And when i asked for reason, they said its internal matter and we can't tell you. This is completely fraud company. I am porting to apollo munich now. They giving more cover amount and top up facilty then max bupa. Also, max bupa, raise policy premium every year. Apollo has age slabs and amount...

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Address: 560032

Max Bupa has started its health insurance policies with lots of FALSE advertising. Their claim of covering everybody whatever their existing illness And all test will be done by there expenses is false. They charged Rs. 57, 907/- as premium before they could even issue policy for me, my spouse and kids. My wife has delivered twin kids one month before and told Max Bupa people regarding that and they told no worries we cover all. And They...

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Address: Gurgaon, Haryana, 122001

Website: www.maxbupa.com

Claim no: 334343
Policy number – 30437797

Brief – my wife (Patient) during a routine blood test was shocked to see count of 24000 (Where in it should be minimum 150000 to 400000 in a normal condition. We immediately rushed to emergency (Fortis gurgaon hospital) for treatment & it was diagnosed itp (Idiopathic thrombocytopenic purpura) & later it was paid by max bupa.

After a day or two, the count...

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Address: New Delhi, Delhi

Website: www.maxbupa.com

I have been with max bupa for last 10 years. Every year there has been some increase in premium, which the company one way or the other could justify.

But this year[protected] there has been an increase of 39% in the premium.

When i asked them i was told that the company has enhanced/added some features to the policy which calls for enhanced premium. Most of the changes do not effect my cover and i would have...

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I bought max bupa goactive plan from policy bazaar. When for first time i wanted to avail the service to understand the procedure for taking opd consultation service, i called the toll free number of max bupa where although waiting for 10 min i was not connected to the executive. Then i took the help of online chat of max bupa, told my issue, they forwarded my number to an agent of the max bupa, that person told me that since i have not bought...

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Address: Hyderabad, Andhra Pradesh, 500081

Website: maxbupa.com

Hi team,

I wish to log a complaint against max bupa company which is canceling my health policy ([protected]) arbitrarily. I have been a victim of slight miscommunication with the doctor and insolence of max bupa company.

My mother had undergone a minor procedure of hysteroscopy and implanting marine by doctor rooma sinha from apollo jubilee hills, hyderabad. Previously we had consulted with doctor varalaxmi...

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Max bupa service request 2349475

I had asked for a super top up policy, as i already have a corporate base policy. I had specifically asked for a policy with no co payment.
Kasturi saha (Sales agent) had explained me charts with deductible and spoke only about super top up policy only. But i got a policy with 'co payment' added in it and it is not even a super top policy, it is a regular health insurance policy with...

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Address: 121006

Website: Maxbupa health insurance

Make fake committments with the customers at the time of buying of policy after that all the statements have been changed. Without having any valid reason they denied for my cashless treatment even my family applied at the same time of the admission in the hospital. I was the 5-6 days old fever and cough problem due to that i had some infection in my lung and admitted for the further treatment. Doctors and hospital said the same thing but...

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Address: Vadodara, Gujarat, 390007

Website: CONSUMER COMPLAINSTS

From :

Sanjay Madhusudan Shah,
4, Gangotri Soc. Near Tagornagar, Old Padra Road,
Vadodara – 390 007
Gujarat

Date : August’17

To
Shri Ashish Mehrotra, Managing Director & CEO,
Max Bupa Health Insurance Co. Ltd., Corporate Office, Block B1/1-2,
Mohan Co-operative Industrial Estate, Mathura Road,
New Delhi – 110 044

Sub:- Notice...

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Address: 400101

Website: maxbupa.com

We ( family of 3 Husband, wife, child) have an insurance policy from Max Bupa- Heart Beat Policy. We went in for this policy in 2013, wherein the sales representative did a very good job of gaining our confidence!!
Assuming that Health insurances was the best way forward for securing my families health, We chose Maxbupa, . My husband is diabetic for over 15 yrs and hence felt the need we need tohave an Health insurance, which was...

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Hello,

I have taken max bupa health insurance policy in feb 2016. My customer id is [protected].in the first year, my total premium for familyfirst gold (1 lac + 5 lac) in which my wife and myself were covered was rs. 15, 518.in the second year i made a premium payment of rs. 15, 657 for the same cover. Now, next month my policy is up for renewal. To my shock, they have increased my due premium to rs. 18, 511.

On...

+1 photos

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Address: New Delhi, Delhi

Website: Max Bupa.com

I have a health insurance with max bupa and the agent name is ravi arora.
But the agent and company share my contact details to some 3rd party and they are calling me and sending emails to buy new policy and renewal of my old policy.
When i asked the agent about this, he said he gives my details to some other members who can do the follow up with me... He is so careless in his attitude regards to customer data secrecy. He also...

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Last year i took maxbupa policy for my parents with approx 35k of premium.
That time they had told me that next year renewable will be approx rs 500-600 more.

Now they are asking me to pay 44k to renew the policy.

Multiple times i have told me to provide a breakup for the rise of premium with such a huge amount.

Beware of this company they are fraud once you are in there trap they will loot...

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My son was hospitilised at kpc medical college and hospital and on the first day we produced mediclaim policy no. 4331083 and yesterday doctor advised for relieving and immediately the same was brought to the notice of all concerned.

Till now hospital authorities is not relieving on the plea that confirmation of mediclaim authorities is not received by us.

It is highly intolerable for us and such like of acts...

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Address: New Delhi, Delhi, 10052

If you want to secure the health of your family then never ever take any health policy from max bupa health insurance.
You know why our country is still developing? Because british might have left the country but they are still looting us through companies like max bupa. But the sad part is there is no one who will listen to you...
Words you will hear when taking the claim:
A.) fraud
B.) pre-existing disease which...

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Address: Ludhiana, Punjab, 141010

Website: maxbupa.com

Dear concern,
As i come to finally, max bupa has started its health insurance policies with lots of false advertising..
I am rajinder pal singh writting you with lots of heart pain that i opened your health insurance policy [protected] onn 29th september, 3 years back with total lies from your office apex financial, jallandhar., it was telephonic conversation..., i dnt know the name of that person but he misguided me totaly...

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Website: Max bupa

I was given health insurance saying that it's cashless for 2 hrs of hospitalisation but yesterday my son fell and got deep cut on his lips we reached medanta they clearly said max bupa policy is at least 24 hrs for cashless. Later customer care confirmed the same but while selling policy ms astha
+[protected] lied to me. I have been bluffed. I already had an corporate policy but to cover short term hospitalisation i bought max...

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